call centre agent/reservation staff Jobs in Bahrain

call centre agent/reservation staff

customer service agent

it service desk agent

receptionist

receptionist - male

call centre agent reservation staff

Go Easy Car Rental

A transportation and luxury car rental company is seeking a Call Center Agent/Reservation staff.**Key Qualifications:**- Excellent communication skills- Proficient in email correspondence, Outlook, and Excel- Strong customer service skills- Willingness to learn**Note:** Flexible work schedules, including days off.Visa, accommodation, and transportation are provided.Job Type: Full-timePay: BD200.000 - BD300.000 per monthWork Location: In person

Call Centre Agent/Reservation Staff

nineDots.io

<div>
 
 
 Student Advisor &ndash; Bookings &amp; Support (Early Career)
 
 
 
 
 
 
 A scaling, international student services platform is expanding its operations in Bahrain. As a Student Advisor, you&rsquo;ll support students through a high-consideration booking journey, helping them secure accommodation for their studies abroad.
 
 
 
 
 
 This is a high-touch, student-facing role where how you communicate, organise, and follow through directly impacts bookings and overall student experience.
 
 
 
 
 
 This role is open to Bahraini nationals only.
 
 
 
 
 
 
 The Role
 
 
 
 You&rsquo;ll sit at the centre of the student journey, acting as the main point of contact for assigned enquiries. From first message through to booking, payment, and confirmation, you&rsquo;ll guide students step by step.
 
 
 
 
 
 The role blends student support, light consultative guidance, and operational execution. You&rsquo;ll be responsible for keeping bookings moving, answering questions clearly, and making sure students feel confident in their decisions.
 
 
 
 
 
 This is not a call-centre role. Ownership, responsiveness, and attention to detail matter.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing
 
 
 <ul>
 <li>
 Acting as the main point of contact for assigned student enquiries
 </li>
 <li>
 Understanding student needs and helping them choose suitable options
 </li>
 <li>
 Supporting students through the booking journey from enquiry to confirmation
 </li>
 <li>
 Managing bookings end to end, including follow-ups, documentation, and payments
 </li>
 <li>
 Ensuring no enquiry or booking is delayed or dropped
 </li>
 <li>
 Answering questions around accommodation, contracts, payments, and timelines
 </li>
 <li>
 Providing reassurance and support where needed, including with parents
 </li>
 <li>
 Maintaining accurate records in CRM and internal systems
 </li>
 <li>
 Following defined workflows, SLAs, and response standards
 </li>
 <li>
 Sharing feedback to improve processes and student experience
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Need to Succeed
 
 
 <ul>
 <li>
 Up to 2 years&rsquo; experience in a customer-facing or support role (internships, part-time, or placements considered)
 </li>
 <li>
 Strong communication and people skills
 </li>
 <li>
 Comfortable communicating clearly and confidently in English, both written and spoken
 </li>
 <li>
 Ability to manage multiple conversations and follow-ups at once
 </li>
 <li>
 High attention to detail with a strong sense of ownership
 </li>
 <li>
 Comfortable working in a fast-paced, time-sensitive environment
 </li>
 <li>
 Candidates who have studied abroad will be viewed favourably, but this is not essential
 </li>
 <li>
 Background in education, hospitality, travel, or services is a plus
 </li>
 <li>
 Familiarity with CRM tools or systems is helpful but not required
 </li>
 </ul>
 
 
 
 
 
 What&rsquo;s in It for You
 
 
 <ul>
 <li>
 A student-facing role with clear responsibility and ownership
 </li>
 <li>
 Direct exposure to bookings, conversion, and student experience
 </li>
 <li>
 Structured processes with room to learn and develop
 </li>
 <li>
 Bahrain-based role within a growing international platform
 </li>
 <li>
 Competitive salary and benefits
 </li>
 </ul>
 
 
 
 
 
 Next Steps
 
 
 
 If you&rsquo;re Bahraini and looking for a role where you can work closely with students, stay organised, and see the impact of your work, this could be a strong fit.
 
 
 
 
 
 Apply or get in touch to learn more.
 
</div>

Student Advisor – Bookings & Support (Early Career)

GIG Gulf

<div>
 
 
 Who we are
 
 
 
 GIG Gulf is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 13 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 3.83 billion and $69 million net profit for the year 2023. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.
 
 
 
 
 
 GIG Gulf is an &lsquo;A&rsquo; rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.
 
 
 
 
 
 GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region&rsquo;s digital insurer of reference, committed to running our operations in a responsible, sustainable way.
 
 
 
 
 
 
 Job purpose:
 
 
 
 The IT Service Desk Agent will be working as part of a team that is responsible for 1st line IT support for GIG Gulf staff. The role is based in GIG Gulf office in Bahrain Bay.
 
 
 The team works on answering, attending and resolving all the L1.5 issues addressed to the IT Service Desk and escalates the rest to the appropriate teams in other levels as per standard procedures and agreements.
 
 
 The agent will be troubleshooting basic end-user issues on various software applications, hardware, network and telecommunications systems and provide basic to advanced desktop support.
 
 
 The role requires excellent customer service, communication (written + verbal), and analytical skills.
 
 
 
 
 
 
 IT Service Desk Agent (Level 1.5) role summarized in 3 points:
 
 
 
 
 
 
 1)Customer Service and Communication: Strong customer service and communication skills (written + verbal) to interact with users, explain technical concepts, actively listen, and provide timely and professional support.
 
 
 2) Technical Proficiency: Strong foundation in operating systems, hardware, software applications, and network basics with the ability to diagnose and troubleshoot technical issues.
 
 
 3) Problem-solving and Analytical Skills: Effective problem-solving, analysis of issues reported by users, identification of root causes, and implementation of appropriate solutions.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Service Desk End-User Support
 
 
 <ul>
 <li>
 Manage end-user issues raised to Service Desk (Level 1.5) through tickets and calls received through IVR
 </li>
 <li>
 Handle incoming calls from end-users in a professional manner and within the defined service levels and ensure achievement of KPI&rsquo;s
 </li>
 <li>
 Ensure proper and timely communication to the end-user on every ticket through the Service Desk tool and phone
 </li>
 <li>
 Ensure all work conducted is being logged and managed within tickets raised by or on behalf of business users
 </li>
 <li>
 Provide high-quality resolutions of assigned tickets and managing the expectations of the users
 </li>
 <li>
 Ensure to resolve and close all end-user tickets within the defined Service Level Agreement (SLA) targets
 </li>
 <li>
 Escalate tickets that are beyond the scope of Service Desk to other teams in 2nd level (Applications team and Field Support team) and 3rd level (Infrastructure and Production teams)
 </li>
 </ul>
 
 
 
 
 
 Operational &amp; Technical Responsibilities:
 
 
 
 
 Communication
 
 
 <ul>
 <li>
 Act as the 1st point of contact for all IT related issues or requests
 </li>
 <li>
 Build a strong trust relationship with business users across the region
 </li>
 <li>
 Build strong collaboration with level 2 and 3 IT teams
 </li>
 <li>
 Create and update documentation for end-users when needed for known issues/requests
 </li>
 </ul>
 
 
 IT Support
 
 
 <ul>
 <li>
 Create and modify user accounts for Active Directory and all applications
 </li>
 <li>
 Install end-user software (licensing validity and availability checks)
 </li>
 <li>
 Deployment of new applications (and/or upgrades) and follow-up
 </li>
 <li>
 Troubleshoot software application issues to resolve basic known ones and escalate complex ones to 2nd level, 3rd level and vendor
 </li>
 <li>
 Manage applications permissions changes for end-users
 </li>
 <li>
 Create mailboxes/shared mailboxes / DL and troubleshoot email issues (Exchange Online/Office365)
 </li>
 <li>
 Troubleshooting of printer issues
 </li>
 <li>
 Call center system support
 </li>
 <li>
 Mobile management enrollment and activation
 </li>
 <li>
 Shared folders permissions management
 </li>
 </ul>
 
 
 Security
 
 
 <ul>
 <li>
 Ensure full compliance with the Information Security policy and procedures
 </li>
 <li>
 Review encryption and antivirus definition status and remediate any issues
 </li>
 <li>
 Administrative Privileges management
 </li>
 <li>
 Ensure that all provided laptops have the necessary physical security measures
 </li>
 <li>
 Scan computers for virus infection
 </li>
 <li>
 Provide physical access to staff and visitors as necessary.
 </li>
 </ul>
 
 
 Network and Telecom
 
 
 <ul>
 <li>
 Troubleshoot end-user internet issues
 </li>
 <li>
 Local area network and Ethernet connections support
 </li>
 <li>
 Wireless network access basic support
 </li>
 <li>
 Headset phone and softphone setup for call center staff
 </li>
 <li>
 VPN configuration and troubleshooting
 </li>
 </ul>
 
 
 
 
 
 Essential Requirements:
 
 
 
 
 Communication and Soft Skills
 
 
 <ul>
 <li>
 Excellent communication skills in English, both verbal and written
 </li>
 <li>
 Critical and analytical thinking and creativity &ndash; always challenging the status quo and find better ways to complete tasks
 </li>
 <li>
 Conflict Resolution &ndash; ability to resolve problems and complex situations
 </li>
 <li>
 Active listening and empathy &ndash; ability to listen and understand users to address their needs
 </li>
 <li>
 Team player &ndash; ability to work with a team and influence a positive collaborative culture
 </li>
 <li>
 Ability to prioritize workload appropriately based on the impact on the business
 </li>
 </ul>
 
 
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Good understanding of computers architecture, Microsoft and desktop applications, computer peripherals, operating systems and application software
 </li>
 <li>
 Excellent understanding of Microsoft Windows infrastructure (Windows Server and Windows client)
 </li>
 <li>
 Good understanding of Microsoft Active Directory services , Azure AD, Microsoft M365 Admin portal
 </li>
 <li>
 Excellent knowledge of Microsoft Office products including O365, Teams, Intune
 </li>
 <li>
 Familiarity with network architecture, LAN network protocols and client-server business applications
 </li>
 <li>
 Familiarity with Citrix and remote desktop or any VDI platform
 </li>
 <li>
 Familiarity with Distributed File Sharing
 </li>
 <li>
 Excellent skills in Excel to prepare weekly, monthly, quarterly reports on Quality of Service &amp; Service Desk KPI reports for management submission.
 </li>
 <li>
 Good understanding of ITIL framework or any other service management framework
 </li>
 <li>
 Excellent understanding of IT service management tools and ticketing system
 </li>
 <li>
 Knowledge of using a call center system to manage incoming and outgoing calls with customers (Vocalcom, Cisco UC, Avaya etc.)
 </li>
 <li>
 Knowledge of using remote access tools for remote troubleshooting
 </li>
 <li>
 Ability to systematically troubleshoot complex problems and resolve them or escalate to the right team
 </li>
 <li>
 Proficient in utilizing Microsoft Excel for generating reports related to service desk activities.
 </li>
 <li>
 Skilled in extracting and analyzing service desk data to identify trends, patterns, and performance metrics
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor or Diploma Degree in an IT related field or equivalent hands-on experience
 </li>
 <li>
 5+ years&rsquo; experience in an IT Service Desk role
 </li>
 <li>
 ITIL v3/v4 Foundation Certification
 </li>
 <li>
 MCSA in Windows Server 2012/2016 or MCTS in Windows Server 2008
 </li>
 </ul>
 
 
</div>

IT Service Desk Agent

Cafe One

Join a Leading Bank and Help Protect Customers from Financial FraudA leading bank is seeking a Fraud Monitoring Agent to join its Fraud Prevention team. The successful candidate will play a key role in monitoring customer transactions, identifying suspicious activity, and taking immediate action to minimize fraud risk while ensuring a smooth customer experience.Key Responsibilities:<ul><li>Monitor real-time and post-transaction alerts across cards, transfers, digital banking, and account activity</li><li>Investigate suspicious transactions and identify potential fraud patterns</li><li>Contact customers when required to verify unusual activity</li><li>Escalate confirmed fraud cases according to internal procedures</li><li>Block compromised cards/accounts when necessary</li><li>Maintain accurate case records and prepare incident reports</li><li>Support fraud investigations and collaborate with internal departments</li><li>Ensure compliance with bank policies, regulatory requirements, and anti-fraud controls</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or diploma in Business, Finance, Banking, or related field</li><li>Previous experience in fraud monitoring, banking operations, call center, or risk control is preferred</li><li>Strong analytical and decision-making skills</li><li>Ability to work under pressure and in shifts</li><li>Good communication skills in Arabic and English</li><li>Attention to detail and ability to detect irregular transaction behavior</li><li>Knowledge of card fraud trends, digital fraud, and banking systems is an advantage</li></ul>Job Type: Full-timeWork Location: In person

Fraud monitoring agent

German Medical Centre

We are looking for someone who can manage customer appointments, complaints, and inquiries while ensuring customer satisfaction.Responsibilities: Manage patient appointments, billing, patient feedback, complaints, and queries Patient visit related charging and invoicing. Daily cash and credit collection. Escalate complaints to the Customer Service Team Leader/Head of Corporate Manage large amounts of inbound and outbound calls with efficiency and courtesy Identify customers' needs and provide solutions and/or alternatives to resolve their problemsRequirements: Minimum 1 years&rsquo; experience preferably in a medical centre. Exceptional communication skills Fluent in Arabic &amp; English Ability to learn and develops new skills Flexible to work on shift schedules High school, Diploma and University Graduates Can ApplyJob Types: Full-time, Permanent

Receptionist

Aventus

<div>
 
 
 Chief Strategy &amp; Regulatory Officer (Confidential)
 
 
 
 
 
 
 
 Location: Bahrain
 
 
 
 
 
 
 This is a rare opportunity to step into a
 
 CXO role reporting directly to the CEO and Board
 
 , at a major business operating at the intersection of telecom, digital infrastructure, fintech, and enterprise technology.
 
 
 
 
 
 The organisation is entering a critical phase of its evolution. With a clear multi-year strategy already in motion, the focus now shifts from design to
 
 execution, optimisation, and value creation at scale,
 
 while preparing to develop a new subsequent long-term strategy for continued growth.
 
 
 
 
 
 This role sits at the centre of that journey.
 
 
 
 
 
 You will act as a
 
 strategic integrator across the business
 
 , translating group-level ambition into locally relevant, commercially viable outcomes, while ensuring strong regulatory positioning and disciplined performance delivery.
 
 
 
 
 
 This is not a pure strategy role. It is about
 
 owning outcomes
 
 , shaping decisions at the highest level, and ensuring that strategy becomes reality.
 
 
 
 
 
 
 The Opportunity
 
 
 
 
 
 
 You will:
 
 <ul>
 <li>
 Work directly with the CEO and Executive Committees on the most important decisions in the business
 </li>
 <li>
 Own and drive execution of a multi-year strategy, treating it as your own
 </li>
 <li>
 Play a central role in shaping future growth strategies across digital, fintech, and adjacent areas
 </li>
 <li>
 Lead critical regulatory relationships and influence external outcomes
 </li>
 <li>
 Translate complex, cross-functional performance into clear, actionable insight for leadership and the Board
 </li>
 </ul>
 
 This is a role for someone who wants
 
 real impact, visibility, and accountability
 
 .
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Strategy Leadership &amp; Execution
 
 
 <ul>
 <li>
 Take ownership of the existing multi-year strategy and drive its successful execution across the organisation
 </li>
 <li>
 Translate strategic priorities into clear, measurable plans, aligned to capital allocation and business performance
 </li>
 <li>
 Lead deep strategic analysis across growth areas including digital, fintech, and new market opportunities
 </li>
 <li>
 Identify and evaluate partnerships, M&amp;A, and expansion opportunities to support long-term value creation
 </li>
 <li>
 Prepare the organisation for its next strategic cycle while ensuring current priorities are fully delivered
 </li>
 </ul>
 
 
 Performance Governance &amp; Value Creation
 
 
 <ul>
 <li>
 Establish and lead enterprise-wide performance governance frameworks
 </li>
 <li>
 Ensure strategic priorities are tracked, measured, and executed with discipline
 </li>
 <li>
 Provide clear visibility of performance to the Executive Committee and Board
 </li>
 <li>
 Translate complex operational and financial data into concise, decision-ready insights
 </li>
 <li>
 Drive improved decision quality through analytics-led thinking and structured evaluation
 </li>
 </ul>
 
 
 Regulatory Leadership &amp; External Engagement
 
 
 <ul>
 <li>
 Lead relationships with regulators and key external stakeholders, ensuring strong credibility and influence
 </li>
 <li>
 Shape regulatory strategy to support commercial growth and innovation
 </li>
 <li>
 Secure approvals and enablement for new products, fintech initiatives, and infrastructure investments
 </li>
 <li>
 Provide high-quality regulatory and strategic counsel to senior leadership
 </li>
 </ul>
 
 
 Executive Influence &amp; Communication
 
 
 <ul>
 <li>
 Act as a trusted advisor to the CEO, providing clear, solution-oriented recommendations
 </li>
 <li>
 Lead board-level presentations, adapting between high-level summaries and detailed analysis as required
 </li>
 <li>
 Ensure strong information flow across the leadership team and alignment on key priorities
 </li>
 </ul>
 
 
 Leadership
 
 
 <ul>
 <li>
 Lead and develop a high-performing team across strategy and regulatory functions
 </li>
 <li>
 Foster a culture of accountability, clarity, and execution excellence
 </li>
 </ul>
 
 
 
 
 
 Candidate Profile
 
 
 
 We are looking for a senior leader who combines
 
 strategic depth with execution capability
 
 .
 
 
 
 Experience
 
 
 <ul>
 <li>
 15+ years of progressive experience, with significant time at senior leadership or ExCo level
 </li>
 <li>
 Background in telecom, digital infrastructure, fintech, ICT, or similarly regulated environments
 </li>
 <li>
 Strong track record in strategy development
 
 and
 
 execution
 </li>
 <li>
 Experience engaging with regulators and navigating complex external environments
 </li>
 <li>
 Exposure to partnerships, M&amp;A, or corporate development is highly valuable
 </li>
 </ul>
 
 
 Background
 
 
 <ul>
 <li>
 Strategy consulting experience (e.g. top-tier or equivalent) is highly regarded
 </li>
 <li>
 Experience operating within complex, matrixed or group environments is advantageous
 </li>
 </ul>
 
 
 Capabilities
 
 
 <ul>
 <li>
 Strong commercial and financial acumen
 </li>
 <li>
 Ability to translate complexity into clear, actionable insight
 </li>
 <li>
 High credibility with senior stakeholders internally and externally
 </li>
 <li>
 Structured thinker with strong problem-solving capability
 </li>
 <li>
 Comfortable operating between detail and big-picture strategy
 </li>
 </ul>
 
 
 Other
 
 
 <ul>
 <li>
 Arabic is a plus, not essential
 </li>
 <li>
 International experience is welcomed, GCC experience especially so
 </li>
 </ul>
 
 
 
 
 
 Why This Role
 
 
 
 This is a
 
 high-impact, high-visibility position
 
 for someone who wants to:
 
 <ul>
 <li>
 Operate at the centre of decision-making
 </li>
 <li>
 Shape the future direction of a complex, evolving business
 </li>
 <li>
 Drive real, measurable outcomes rather than theoretical strategy
 </li>
 <li>
 Build a legacy through execution, not just planning
 </li>
 </ul>
 
 
 
 
 
 Inclusive Hiring
 
 
 
 We are committed to building diverse and inclusive leadership teams.
 
 
 We welcome applications from
 
 local, regional, and international candidates
 
 , and encourage individuals from a wide range of backgrounds to apply.
 
 
 
 Compensation is competitive
 
 and aligned with the seniority and impact of the role.
 
 
 For any queries about the role, please reach out to George Berry, Head of Search at Aventus Global.
 
</div>

Chief Strategy Officer [GCC TMT]

Nordic Holdings

macros system knowlegde,willing to join immediatelyCore guest service<ul><li>Greet/seat (as needed), present menus, explain specials; confirm allergies/dietary needs.</li><li>Recommend dishes/beverages; upsell pairings and promotions.</li><li>Take accurate orders, enter in POS with modifiers/allergy flags; manage course timing and fire orders.</li><li>Serve food/beverages per sequence of service; check-backs; manage table turns; handle guest recovery and escalate when needed.</li></ul>FOH/BOH coordination<ul><li>Liaise with kitchen/bar on timing, 86&rsquo;d items, and delays; communicate guest requests clearly.</li><li>Support host/runner/busser roles as needed; assist with VIP and large-party service.</li></ul>Beverage and alcohol service<ul><li>Prepare/serve wine, cocktails, coffee/tea; check IDs per law; follow responsible service policies.</li></ul>Cashiering and posting<ul><li>Present/close checks; split bills; process room charges with proper verification; handle cash/credit accurately; minimize voids/comps.</li></ul>Setup, side work, and closing<ul><li>Open: station mise en place, polish glass/silver, stock condiments/linen; verify cleanliness and table settings.</li><li>During: maintain station, reset tables, keep service areas tidy.</li><li>Close: side work, restock, reconcile tips, complete logs, secure outlets.</li></ul>Standards, safety, and compliance<ul><li>Follow HACCP/food safety, allergen, and sanitation SOPs; maintain grooming/uniform standards.</li><li>Handle breakage/sharps; report incidents; adhere to loss-prevention and key control.</li></ul>Variants by outlet (as assigned)<ul><li>In‑room dining: take phone orders, tray/trolley setup, timed delivery and clearance, post charges.</li><li>Banquets: follow BEOs; plated/buffet/banquet bar service; tray carrying; quick resets.</li><li>Bar/lounge: basic drink prep, snack service, barback support.</li></ul>Tools and reporting<ul><li>Use POS/handhelds, reservation/waitlist apps; complete shift logs, L&amp;F, and incident reports.</li></ul>Typical KPIs<ul><li>Guest cleanliness/service score; average check/upsell rate; table turn time; order accuracy/rework; void/comp accuracy; mystery shopper results.</li></ul>Common requirements<ul><li>1&ndash;2 years in restaurant/hotel service; POS proficiency; food handler and alcohol service permits (as required); carry trays and stand for long periods; nights/weekends/holidays.</li></ul>Want this tailored to outlet type (all‑day dining, fine dining, bar, IRD, banquets) and shift patterns?Job Type: Full-timeWork Location: In person

Waiter and Waitress

Explore 128+ Call centre agent reservation staff in Bahrain this May. Find roles across top companies and apply now to boost your career.