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customer service donor support technician

CSL Plasma

<div><div><div><p><b>Entity:</b> CSL Plasma</p>
<p><b>Job Category:</b> Plasma Operations</p>
<p><b>Job Family:</b> Plasma Center Operations</p>
<p><b>Job Type:</b> Part Time</p>
<p><b>Location</b><b>:</b> Indianapolis, Indiana, United States</p>
<p><b>Employer Reference:</b> R-273750</p>
</div></div><div></div><h2 class="jobSectionHeader"><b>Job Description</b></h2>
<div><div><p>Address: 2029 W. Washington St. Indianapolis, IN 46222</p><p></p><div>
Responsibilities:<br>
<br>
<ul><li>Responsible for preparing the donor, donor area and equipment for the pheresis process.</li><li>Prepares the autopheresis machine for the pheresis process.</li><li>Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.</li><li>Disconnects the donor when the process is complete.</li><li>Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.</li><li>Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.</li><li>Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.</li><li>Alerts Group Leader or Supervisor of donor flow issues.</li><li>Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).</li><li>Understands the policies and procedures associated with hyper immune programs at the center if applicable.</li><li>Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety &amp; Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.</li><li>Maintains confidentiality of all personnel, donor and center information.</li><li>May be cross-trained in other areas to meet the needs of the business.</li><li>Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.</li><li>Perform job-related duties as assigned.</li></ul><br>
Qualifications:<br>
<br>
<ul><li>High school diploma or equivalent required</li><li>Minimum of three (3) months&rsquo; work experience, preferably in medical or health provider environment or equivalent combination of education and experience</li><li>Must be able to perform basic math calculations</li></ul><br>
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.</div></div><p></p>
</div><h2 class="jobSectionHeader"><b>About CSL Plasma</b></h2>
<div><p>CSL Plasma operates one of the world's largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. For more information about CSL Plasma visit, https://www.cslplasma.com/.</p>
</div>
<h2 class="jobSectionHeader"><b>Our Benefits</b></h2>
<div><p>For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.</p>
</div>
<h2 class="jobSectionHeader"><b>You Belong at CSL</b></h2>
<div><p>At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.</p>
<p>To learn more visit https://www.csl.com/careers/inclusion-and-belonging</p>
</div>
<h2 class="jobSectionHeader"><b>Equal Opportunity Employer</b></h2>
<div><p>CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.</p></div></div><div></div>

Customer Service - Donor Support Technician

CSpring

<p>Description:<br/></p><p>At CSpring, we believe in unlocking potential&mdash;whether it&rsquo;s for our clients, colleagues, or the communities we serve. We&rsquo;re not just a consulting firm; we&rsquo;re a team that values connection, growth, and purpose. If you&rsquo;re looking for a role that combines your expertise with the opportunity to make a real impact, we&rsquo;d love to have you join us!<br/></p><p>We are currently seeking a Pharmacy Technician to support our Medicaid Pharmacy Customer Service Team. In this fully remote role, you&rsquo;ll deliver advanced inbound customer service to Indiana Medicaid members and providers, addressing inquiries about pharmacy coverage, claims, and medication pricing. You'll be the expert they trust to navigate their pharmacy needs.<br/></p><p>What You&rsquo;ll Do<br/></p><p>Review and process prescription prior authorization and appeal requests.<br/>Organize and manage documents, verify profiles, and ensure accuracy for patient/member records.<br/>Use decision trees and protocols to evaluate requests and provide approvals or rationales for denials.<br/>Communicate decisions and updates to patients and providers, ensuring they feel supported.<br/>Forward complex cases for additional review and follow up as needed.<br/>Provide compassionate, timely support while staying organized and detail focused.<br/>Requirements:<br/></p><p>What We&rsquo;re Looking For<br/></p><p>A valid Indiana Pharmacy Technician license.<br/>A valid national CPhT certification (or ability to obtain within six months of hire).<br/>High school diploma<br/>1&ndash;2 years of pharmacy experience (retail, LTC, hospital, etc.).<br/>Proficiency in software systems, data entry, and the Microsoft Office suite.<br/>Strong organizational and time management skills.<br/>Excellent customer service and communication abilities.<br/>A team player with a positive attitude who embodies our core values: Committed, Collaborative, Consultative, Caring.<br/>Ability to work overtime as needed, pass background checks and pre-employment drug screen, and complete E-Verify requirements.<br/>Must have access to a quiet, distraction-free workspace.<br/></p><p>Preferred Qualifications<br/></p><p>Experience with Medicaid and/or government healthcare programs.<br/>Previous experience in a remote work environment.<br/>Call center or inbound/outbound call experience in a pharmacy setting.<br/></p><p>Why Join CSpring?<br/></p><p>At CSpring, we&rsquo;re more than just a workplace&mdash;we&rsquo;re a community. As part of our team, you&rsquo;ll experience:<br/></p><p>A strong culture of connection and collaboration. Enjoy team-building events with colleagues who support and inspire you.<br/>Recognition and growth opportunities. Your hard work won&rsquo;t go unnoticed; we value and reward our team members.<br/>Outstanding benefits from day one. Comprehensive medical, dental, vision, life, and disability insurance, along with Paid Time Off and a 401(k) with company match.<br/></p><p>As a Best Place to Work award winner year after year, we pride ourselves on creating an environment where every team member feels respected, valued, and inspired to succeed.<br/></p><p>Ready to grow your career, help others, and be part of an incredible team? We can&rsquo;t wait to hear from you!<br/></p><p>Apply today to become a part of the CSpring team and make a meaningful difference every day.<br/></p>

Remote Pharmacy Technician (Indiana Residents Only)

Owens Septic Service

<p><b>What You&rsquo;ll Do</b></p><ul><li>Dispatch and route 2&ndash;4 field technicians efficiently</li><li>Optimize daily schedules to maximize revenue per truck</li><li>Answer incoming service calls professionally and confidently</li><li>Coordinate emergency calls and same-day jobs</li><li>Manage service reminders and recurring customer scheduling</li><li>Track technician productivity and job completion</li><li>Support billing and collections follow-up</li><li>Maintain CRM and scheduling software accurately</li><li>Identify opportunities to improve workflow and efficiency</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li>3+ years experience in dispatch or service coordination (home services preferred)</li><li>High integrity</li><li>Strong organizational skills and ability to multitask</li><li>Calm under pressure and confident communicating with technicians</li><li>Customer-focused mindset</li><li>Comfortable using scheduling software and basic reporting</li><li>Natural problem-solver</li><li>Takes ownership &mdash; not just tasks</li></ul><p>Bonus if you&rsquo;ve worked in:</p><ul><li>Plumbing</li><li>Grease</li><li>Septic</li><li>Waste services</li><li>Route-based field service businesses</li></ul><p><b>Compensation &amp; Growth</b></p><ul><li>Competitive hourly pay based on experience</li><li>Performance bonus tied to efficiency &amp; revenue metrics</li><li>Paid time off</li><li>Growth path into Operations Manager role</li><li>Stable, long-term opportunity</li><li>Work from Home - anywhere in Central Indiana</li></ul><p><b>To Apply</b></p><p>Send resume and a short note explaining:</p><ul><li>Your dispatch experience</li><li>How you&rsquo;ve improved efficiency in a past role</li><li>Why this role interests you</li></ul><p>We are looking for someone who wants to grow with a company long term &mdash; not just fill a seat.</p><p>Job Type: Full-time</p><p>Pay: $20.00 - $30.00 per hour</p><p>Expected hours: 40 per week</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Operations and Dispatch Coordinator (Service Industry - Septic & Grease)

Exact IT Consulting

<div>
 <strong>
  Benefits:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   401(k)
  </li>
  <li>
   401(k) matching
  </li>
  <li>
   Bonus based on performance
  </li>
  <li>
   Company parties
  </li>
  <li>
   Competitive salary
  </li>
  <li>
   Dental insurance
  </li>
  <li>
   Free uniforms
  </li>
  <li>
   Health insurance
  </li>
  <li>
   Paid time off
  </li>
  <li>
   Training &amp; development
  </li>
  <li>
   Vision insurance
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Tier 1 Helpdesk Technician
  <br/>
  <br/>
 </strong>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide technical assistance with computer hardware and software
  </li>
  <li>
   Resolve issues for clients via phone, in person, or electronically
  </li>
  <li>
   Recommend hardware and software improvements
  </li>
  <li>
   Track customer issues and resolutions
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience in IT, customer service, or other related fields
  </li>
  <li>
   Ability to build rapport with clients
  </li>
  <li>
   Strong troubleshooting and critical thinking skills
  </li>
  <li>
   Positive and professional demeanor
  </li>
 </ul>
</div>


Tier 1 Helpdesk Support

dormakaba

<div><p>Position Overview<br>
</p><p></p><p>dormakaba is seeking an Advanced System Technician II based remotely in Hawaii. The Advanced System Technician II is responsible for supporting and handling Customer Service Escalations (level 2). The Level 2 System Technician will also be required to support the critical functional groups of dormakaba which are Engineering, Technical Support (Level 1 Domestic and International) and Sales (Domestic and International).<br>
</p><p></p><p>HIRING SALARY RANGE: Base Salary $60,000 - $85,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.
</p><p>What you will do<br>
<br>
<br>
</p><ul><li>Deliver advanced technical support by troubleshooting software, network, and hardware issues to accurately identify and resolve problems
</li><li>Provide advanced technical support to Level 1 technicians and installers and coach both as needed
</li><li>Act as the interface between customers and 3rd party integrated product suppliers on hardware and software issues
</li><li>Interface with customers on product functions and requirements, data analysis, yields, and defect reporting
</li></ul><p>What we require<br>
<br>
<br>
</p><ul><li>College degree or equivalent industry experience in information technology or another relevant field
</li><li>Experience in Windows Operating Systems, Microsoft Office Suite, VPN, Visio, and Windows networks using TCP/IP
</li><li>Relevant experience in system level testing, servers, and software application testing
</li><li>Solid troubleshooting and problem-solving ability
</li><li>2+ years of experience in technical network support and troubleshooting
</li><li>Proficiency in SQL for data querying and analysis
</li></ul><p>What we prefer<br>
<br>
<br>
</p><ul><li>Demonstrated ability to act as a decision maker, capable of evaluating situations and taking ownership of resolutions independently
</li><li>Strong critical thinking skills with the ability to analyze complex technical problems and develop effective solutions
</li><li>Experience working in cross-functional environments, collaborating with engineering, sales, and support teams
</li>Familiarity with access control, physical security systems, or dormakaba product lines<br>
<li>
</li></ul><p></p><p>What we offer<br>
<br>
<br>
</p><ul><li>Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
</li><li>Your health is our priority, we offer Medical Wellness Programs to aid in your well-being
</li><li>Vacation and Personal Time Off
</li><li>We support your growing family; we provide Parental Leave for Moms and Dads!
</li><li>Wisely plan for your future with our 401k Matching plan beginning on Day One
</li><li>Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba
</li><li>Supporting your career development with our Tuition Reimbursement Program
</li><li>Robust culture supporting internal advancement with our Learn and Grow Program
</li><li>24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
</li><li>Employee Assistance Programs
</li><li>Voluntary Legal Insurance
</li><li>Unlimited Referral Reward Bonuses
</li>Corporate Discounts for shopping, travel and more!<br>
<li>
</li></ul><p></p><p>Who we are<br>
<br>
<br>
</p><p>We are at the heart of every place that matters. From automatic doors to cloud-based access management &ndash; as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.
</p><p>Work in a place where you matter &ndash; apply now!
</p><p>#LI-IG1 #LI-Remote</p></div>

Advanced System Technician II - Hawaii

Wiese USA, Inc.

<div><p>If you are a skilled industrial commercial dock and door installer and are looking for a rewarding career with a solid and established company, join the Wiese team today! We are looking for a Field Service Technician to travel to customer locations to install/repair the customer&rsquo;s equipment.
</p><p></p><p>A Wiese Technician will install and service dock equipment at various customer locations. The majority of work is outside, and candidates need only apply if they are able to work in the various weather elements. Dock Technicians perform high quality service repairs on all loading dock equipment, examples can be dock levelers (aka &ndash; &ldquo;plates&rdquo;), dock shelters, dock seals, dock bumpers, commercial doors, and more.</p><p>
</p><p></p><p>Some experience working on loading dock equipment is a plus to be considered for this position. The ideal candidate has strong mechanical and a personal drive to learn and to improve yourself and your skill set.</p><p>
</p><p></p><ul><li>For each job, perform hazard assessments and maintain a high standard of safe work practices and quality control.</li><li>
Working knowledge of mechanical and electrical systems. Welding/Fab exposure a plus. Experience with hydraulics is helpful.
</li><li>Comfortable working at heights up to 40 feet. Able to use forklift and scissor lift.
</li><li>Willing to work in multiple environments and weather conditions.
</li><li>Strong multitasking and time management skills. Able to prioritize your day and self-manage.
</li><li>Ability to lift 70 pounds and crouch/crawl in confined areas.</li><li>
Valid driver&rsquo;s license with a clean driving record</li><li>
Ability to provide your own hand tools</li><li>
Working knowledge of computer systems and able to quickly learn our software to complete online work orders.
</li><li>Demonstratable customer service skills, both verbal and non-verbal.</li></ul><p>
</p><p><b>Company Overview</b></p><p>
</p><p></p><p>Wiese USA was founded in 1944 and continually strives to be recognized as the best solution for material handling needs and to treat our customers as we would want to be treated. Today, under the leadership of Chip Wiese, we have Team Members employed throughout the Midwest and Mid-South. Our Wiese Culture, Vision and Values are the means by which we evaluate our success. As we grow, we are looking for new Team Members who will embrace our values and commit to being the best in all areas of our business with a heightened emphasis on our hallmark - delivering unmatched service and satisfaction to our customers through the development of authentic relationships. As we seek new ways to add value for our customers, we always need talented individuals who will continue the legacy of Wiese.</p><p>
</p><p></p><p>Wiese has been around for over 80 years. To learn more about what makes us tick and why we do what we do:</p><p>
</p><p></p><ul><li>Our Website: https://wieseusa.com/</li><li>
Our YouTube page: https://www.youtube.com/user/WieseUSA</li></ul></div><p></p>

Industrial Dock/Door Install and Repair

Window World

<div><div><div><b>Benefits:</b></div>
<ul><li>401(k) matching</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul></div><div><div><br>
<b>Job Title: Service Coordinator</b></div>
<div>
<br>
<b>Company:</b> Window World of Indianapolis <b>Location:</b> Indianapolis, IN<br>
</div><div><b>About Us:</b> Window World is America&rsquo;s #1 exterior remodeler. We install energy-efficient windows, doors, siding, and more for homeowners throughout Indianapolis, Indiana. We are committed to delivering exceptional customer experiences and innovative solutions. We pride ourselves on our dedication to quality, reliability, and customer satisfaction. As we continue to expand our operations, we are seeking a skilled and motivated individual to join our team as a Service Coordinator.<br>
</div><div><b>Job Description:</b> As a Service Coordinator at Window World, you will be the primary point of contact for clients requiring service, repairs, and warranty work. This vital role focuses on understanding customer needs, coordinating service appointments, and ensuring timely and effective resolution of issues to maintain high levels of customer satisfaction. If you are a compassionate communicator, highly organized, and excel at problem-solving, we encourage you to apply!</div>
<div><br>
<b>Key Responsibilities:</b></div>
<ul><li><b>Service Appointment Coordination:</b> Manage and schedule all service, repair, and maintenance appointments based on customer availability and technician capacity. This includes communicating appointment changes to customers promptly.</li>
<li><b>Customer Issue Resolution &amp; Troubleshooting:</b> Proactively engage with customers to diagnose the underlying causes of service issues through effective questioning and detailed investigation. Collect comprehensive information and documentation, including visual evidence, identification numbers, and thorough problem descriptions, to enable efficient resolution. Provide initial technical support via phone, video communication, or by guiding customers to relevant online resources.</li>
<li><b>Warranty &amp; Non-Warranty Assessment:</b> Focus on clearly differentiating between product-related issues covered under warranty and other issues that are not. Document customer acknowledgment for non-warranty issues and any waived service fees according to policy.</li>
<li><b>CRM &amp; Service Request Management:</b> Meticulously track all service requests, appointments, and customer communications within the in-house CRM system. This includes creating detailed service requests and accurately categorizing all service issues. Diligently document all service call activities in the CRM for historical records. Proactively manage ongoing service cases by monitoring ordered parts, scheduling follow-up visits, and maintaining regular communication with customers regarding resolution timelines.</li>
<li><b>Warranty Claim and Remake Order Processing:</b> Initiate warranty claims with product manufacturers by composing detailed emails with customer information, product details, issue descriptions, photos, and new purchase order numbers. Understand the process for all remake orders.</li>
<li><b>Cross-Departmental Collaboration:</b> Collaborate closely with service and install technicians and product manufacturers to ensure efficient product ordering, scheduling, and problem resolution. Communicate all expectations to fully complete the service or contract with as few appointments as possible.</li>
<li><b>Operational Oversight:</b><ul>
<li>Proactively monitor the progress of service jobs, identifying and resolving any issues or delays to ensure timely completion.</li>
<li>Light inventory management and coordination to gather the necessary materials and equipment for service activities.</li>
<li>Regularly review and address indicators related to \&quot;expected received dates\&quot; in the pipelines, promptly investigating and resolving any delays in customer orders.</li>
</ul></li><li><b>Administrative Support:</b> Provide administrative support to the installation/service team, including data entry and active project notation. This includes maintaining accurate and complete customer records within the CRM, documenting all interactions, and ensuring data integrity throughout the service process.</li>
<li><b>Product &amp; Warranty Knowledge:</b> Possesses a strong understanding of warranty procedures and how they relate to service appointments. Be able to identify and name window parts, understand their function, and troubleshoot common window issues. Understand what is generally not covered under warranty and be able to determine coverage for all product types.</li>
<li><b>Inter-Departmental Collaboration:</b> Work closely and collaboratively with the Install Coordinator to optimize scheduling, share critical customer information, and ensure seamless hand-offs between service resolution and any new installation needs.</li>
<li><b>General Customer Support:</b> Address general customer inquiries and direct calls appropriately, serving as a knowledgeable first point of contact when needed.</li>
</ul><div><b>Qualifications:</b></div>
<ul><li>High school diploma or equivalent; further education or training in business administration or a related field is preferred.</li>
<li>Proven experience (1-2 years) in a coordination or administrative role, ideally in a customer service or service-oriented industry.</li>
<li>Exceptional communication skills, both verbal and written, with a strong emphasis on empathy and customer satisfaction.</li>
<li>Strong organizational abilities and time management, capable of handling multiple service requests concurrently.</li>
<li>Possesses confidence and quickly adapts to new software and CRM/scheduling systems.</li>
<li>A keen attention to detail and a commitment to accurate record-keeping.</li>
<li>A proactive problem-solver with strong adaptability and de-escalation skills.</li>
<li>Ability to work both independently and collaboratively within a team environment.</li>
<li>Prior knowledge of window parts, warranty procedures, or industry standards is a plus, but not required.</li>
</ul><div><b>Physical Demands:</b> This is primarily an office-based role, requiring prolonged periods of sitting/standing at a desk and extensive computer use. Occasional light lifting (up to 25 lbs) may be required.<br>
</div><div><b>Benefits:</b></div>
<ul><li>Health insurance</li>
<li>Retirement savings plan</li>
<li>Paid time off and holidays</li>
<li>Opportunities for career advancement and professional development</li>
</ul><div>Window World of Indianapolis is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div></div></div>

Service Coordinator

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