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customer service representative Jobs in Dubai

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Western international Group

Service Engineer/Technician(Geepas)( Small Domestic Appliances)Repair&amp; serviceProduct List-Blender, Kettle, microwave, juicer Etc.Roles &amp; Responsibility<ul><li>Product collection for service from assigned racks on daily basis.</li><li>Diagnose product complaint and identify which component has issue.</li><li>Follow CS application for monitoring pending tasks.</li><li>Ensure product service is completed as per Journey plan assigned</li><li>Identify out of warranty service jobs, if product is misused by customer.</li><li>Interact with end customers regarding product complaint queries and out of warranty service charges / part cost.</li><li>Handover service product to collection team.</li><li>Maintain TAT &amp; Productivity of assigned calls without repeat complaints</li></ul>Qualification:- Diploma(Electronics)Experience :- 1 to 5 Years(Native Experience is Accepted)Job Type: Full-timePay: From AED1,500.00 per month

Service Engineer

AW Rostamani

<div><div><div><div><div><div><div><div><div><div><div><div>Job Purpose
The Service Engineer ensures technical excellence, provides diagnostic support, and upholds compliance with principal requirements Key responsibilities include achieving KPIs, supporting branches with vehicle diagnostics, coordinating technical teams, preparing for new model launches, and maintaining effective communication with management and principals The role also involves direct customer interaction, collaboration with the Parts Department, and a commitment to continuous training and improvement By maintaining high technical standards, the Service Engineer contributes to service efficiency, customer satisfaction, and overall business success
Job Responsibilities
<ul><li>Understand KPIs and work towards achieving set goals
</li><li>Ensure full compliance with principal requirements (TR, STR, duplication tests, EQA, evaluation tests, etc)
</li><li>Build and coordinate a competent technical team (Tech Cell) to ensure tasks are completed effectively
</li><li>Conduct frequent branch visits to assess diagnostic requirements and provide support Communicate and explain bulletins and other technical updates
</li><li>Oversee preparation of tyres, batteries, special tools, and consumables prior to new model launches
</li><li>Promote a strong diagnostic culture to support the AAC network (F1 and CS)
</li><li>Prepare and submit monthly technical reports to principals and management
</li><li>Provide technical interaction and explanations to customers
</li><li>Coordinate with the Parts Department regarding TSB parts, campaigns, and port modifications where items are unavailable
</li><li>Ensure achievement of both financial and non-financial targets
</li><li>Support and prepare for in-house and regional contests
</li><li>Show initiative in attending training and pursuing self-improvement opportunities provided by management
</li><li>Demonstrate punctuality, attendance, and discipline at work
</li><li>Uphold honesty, integrity, and professional ethics
</li><li>Maintain positive interpersonal relationships with subordinates and superiors
</li></ul>Educational Qualification
<ul><li>Graduate in an engineering discipline or a 3-year Diploma in Automobile/Mechanical Engineering
</li></ul>Work Experience
<ul><li>3 to 5 years of relevant experience with a major light vehicle dealer or principal
</li></ul>Competencies
<ul><li>Strong technical and diagnostic skills
</li><li>Ability to guide and support a team of technicians
</li><li>Team-building skills
</li><li>Computer literacy
</li></ul>Languages
<ul><li>Excellent written and verbal communication skills in English
</li><li>Arabic is an advantage</li></ul></div></div></div></div></div></div></div></div></div></div></div></div> <div></div> <div></div> <div></div> <div></div>

Vemco Group MENA & Asia

<div>
 
 
 About the Role
 
 
 &nbsp;
 
 
 
 
 
 
 We are seeking a highly motivated
 
 IT Support Engineer
 
 to join our team. This role is pivotal in ensuring seamless customer support, system integration, and advanced technical guidance for our partners and clients. You will act as the first point of contact for B2B customer inquiries, manage support tickets, and work closely with development and product teams to deliver innovative solutions.&nbsp;
 
 
 
 
 
 This is an opportunity for a tech-savvy professional who thrives on solving problems, sharing knowledge, and staying ahead of emerging IT trends.&nbsp;
 
 
 
 
 
 
 Key Responsibilities
 
 
 &nbsp;
 
 
 
 
 
 <ul>
 <li>
 Act as the first point of contact for B2B customer support requests, handling and resolving tickets via HubSpot and other ticketing platforms.&nbsp;
 </li>
 <li>
 Provide timely, efficient troubleshooting and resolution for technical issues.&nbsp;
 </li>
 <li>
 Support a variety of hardware and software environments, ensuring smooth operation and integration.&nbsp;
 </li>
 <li>
 Lead testing, integration, and implementation of new sensor technologies, as well as POS/BI and ERP integrations.&nbsp;
 </li>
 <li>
 Ensure accurate sensor calibrations, system configurations, and integrations.&nbsp;
 </li>
 <li>
 Deliver advanced backend training and onboarding sessions for customers and partners to maximize use of our platform.&nbsp;
 </li>
 <li>
 Develop and maintain technical documentation, user guides, and knowledge base articles for both internal teams and external partners.&nbsp;
 </li>
 <li>
 Work closely with development and product teams to troubleshoot, test, and integrate new solutions, ensuring seamless deployments.&nbsp;
 </li>
 <li>
 Contribute ideas for continuous improvement, innovation, and process optimization.&nbsp;
 </li>
 <li>
 Stay up-to-date with the latest IT trends, tools, and best practices. Proactively learn and adopt emerging technologies to enhance service delivery.&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 &nbsp;
 
 
 
 
 
 <ul>
 <li>
 Minimum 5 years of experience&nbsp;
 </li>
 <li>
 Bachelor's degree in information technology, Computer Science, or related field (or equivalent practical experience).&nbsp;
 </li>
 <li>
 Proven experience in IT support, system integration, or technical customer service.&nbsp;
 </li>
 <li>
 Strong knowledge of hardware, software, and networking fundamentals.&nbsp;
 </li>
 <li>
 Hands-on experience with ticketing systems (e.g., HubSpot, Zendesk, Jira).&nbsp;
 </li>
 <li>
 Experience with ERP, POS, BI systems, and sensor technologies is highly desirable.&nbsp;
 </li>
 <li>
 Excellent troubleshooting, problem-solving, and analytical skills.&nbsp;
 </li>
 <li>
 Strong communication skills with the ability to explain complex technical issues in simple terms.&nbsp;
 </li>
 <li>
 Proactive, self-motivated, and eager to learn new technologies.&nbsp;
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 What We Offer:
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Competitive salary and benefits package.&nbsp;
 
 </li>
 <li>
 
 Opportunity to work with cutting-edge technologies and innovative projects.&nbsp;
 
 </li>
 <li>
 
 A collaborative and supportive team environment.&nbsp;
 
 </li>
 <li>
 
 Professional development opportunities to grow your skills and career.&nbsp;
 
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 How to Apply:
 
 
 &nbsp;
 
 
 
 
 If you are a highly motivated IT professional with a passion for innovation and excellence, we&rsquo;d love to hear from you. Please apply with your CV and a cover letter with the subject line
 
 
 &ldquo;IT Support (Dubai) [Your Name].&rdquo;
 
 
 &nbsp;
 
 
</div>

IT Support Engineer

Marlink Inc

<div></div><div><div><div>About us
Wherever our customers are in the world, we help them digitalise and optimise their remote business processes using advanced hybrid network solutions and digital technologies.

Our teams work together across the globe, using constant innovation, expertise and applied technology to bring systems and people together with a future focus. We push boundaries. We combine unrivalled resources and expertise in field engineering with advanced digital technologies such as cyber security, IT, and cloud enablement.

Today, we employ 1500 people in over 30 countries, with customers in the maritime, energy, and humanitarian sectors. We believe in creating a culture where you can develop and thrive. Our commitment to excellence drives our success.<div> 
Send this to a friend</div></div></div><div></div><div><div><div>
Job
 
United Arab Emirates, Dubai</div></div><h1 class="jobSectionHeader">
Job 
Customer Solution Engineer (CSE)</h1>
United Arab Emirates, Dubai &ndash; Full time &ndash; Apply before 03.10.25<div></div>
As part of our global CSE team you will be the representative in Dubai. The CSE team is currently counting 15 people and we are hiring more in the coming months. Our main purpose is focusing on possibilities and our capabilities to meet customer requirements. We supports Sales teams during technical and commercial discussions, understanding our customers&rsquo; needs and recommending the appropriate technical solutions. We collaborate with our Engineering teams and product developers to find better customer solutions. When customers accept the chosen solution we hand it over to Delivery and Operations to ensure proposed solutions can be built, delivered and supported once contract is signed. 

Main tasks
<ul>
<li>In conjunction with the sales and business development teams, develop and execute the digital sales strategy for target accounts</li>
<li>Execute proof of concepts designed to prove out both the technology and the value offered by Marlink</li>
<li>Drive the customers' solution internally through other departments, i.e., Engineering and Products, as well as through external vendors when needed, including coordination with Sales and Pricing teams</li>
<li>Drive technical preparation of quotations and offers (design, architecture, proposal writing, customer presentation)</li>
<li>Finding bespoke technical solutions and creating technical and commercial proposals meeting customer requirements, focusing on cyber security solutions, IT &amp; Cloud, and IOT.</li>
<li>Customizing proposals covering required technologies and services, mainly managed services, but also system integration and reselling when required</li>
</ul>
Qualifications and personal skills
<ul>
<li>Bachelor&rsquo;s in engineering/computer science or equivalent experience.</li>
<li>Ability to understand technical situations and build an overall technical approach.</li>
<li>2&ndash;3+ years&rsquo; or more presales or solution design experience with strong cybersecurity expertise.</li>
<li>Experience in connectivity, networking/SD-WAN, IT/IIoT, and managed/professional services.</li>
<li>Proficiency in proposal writing, architecture/design creation, and customer presentations.</li>
<li>Fluent in English; additional regional languages are an asset.</li>
<li>Sales-driven and customer-centric, able to cater for both technical and commercial needs of the client.</li>
<li>Good communication al skills with ability to listen to and understand customer needs.</li>
<li>Comfortable working with large enterprises with multiple decision-makers.</li>
<li>Actively shares information and knowledge within the organization.</li>
</ul>
We offer
<ul>
<li>Flexible hybrid work situation with home office option</li>
<li>Marlink Training Academy for professional and personal development</li>
<li>International mobility</li>
<li>Equal opportunities employer ( we encourage women to apply)</li>
<li>Cultural diversity</li>
<li>Attractive working environment in an international telecommunication and managed services company</li>
<li>Employee social events</li>
</ul>
You need a valid passport and ability to travel internationally. Our working language is English. We are represented in most time zones. The position reports to the team lead.</div></div><div></div>

Customer Solution Engineer (CSE)

Cloudflare

<div><div><div>About Us</div>
<div>
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
</div></div>
Location: Dubai

Role Summary

As a Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer's lifecycle. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent. Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment.

As a CSE, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions. Fundamentally, you are enamored with how the internet works.

You will work closely with the Customer Success Manager (CSM) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support. Customer success will drive you through the entire organization as you seek out and implement scalable solutions for your customer's needs.

Role Responsibilities
<ul>
<li>As a critical member of the Account Team you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers:</li>
<li>You will be part of a regional team and will work closely with CSMs supporting the regional book of business</li>
<li>From a technical perspective, as part of the account team, your primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices</li>
<li>Ensure customer retention and expansion through relationship building and participation in periodic account reviews to contribute your expertise on technical topics</li>
<li>Provide customers with clear proactive technical guidance and expertise across all our products</li>
<li>Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations</li>
<li>Proactively identify opportunities for expansion for existing customers</li>
<li>Promote retention by capturing and communicating gaps in product or features</li>
<li>Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&amp;A, and helping iterate on best practices</li>
<li>The role requires 20-50% travel to attend meetings with customers, attend conferences, and other industry events, and to collaborate with your Cloudflare teammates.</li>
</ul>
Role Requirements (Must-Have Skills)

Must-Have Skills
<ul>
<li>3+ years of prior post-sales customer relationship management</li>
<li>Deep understanding of how the internet works and the desire to expand that knowledge. For example:</li>
<li>Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP</li>
<li>Reverse and forward proxies and the applications of both</li>
<li>Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust</li>
<li>Performance aspects of an internet property, such as Speed, Latency, Caching, Video Streaming, HTTP/2, TLSv1.3</li>
<li>Enjoying the adventure of troubleshooting and solving technical problems</li>
<li>Understanding why Cloudflare plays an increasingly important role on today's internet</li>
<li>Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence</li>
<li>Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills</li>
<li>Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts. It's incumbent on us to stay up to date not only with Cloudflare's specific products, but with industry trends.</li>
<li>Ability to manage a project, work to deadlines, and prioritize between competing demands</li>
<li>Fluent in English and Arabic.</li>
</ul>
Nice-to-Have Skills
<ul>
<li>Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2</li>
</ul><div>
What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers-at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.</div></div>

Customer Solution Engineer, Dubai

Black Tulip Flowers

The company provides free shared bachelor accommodation and transportation.BE or B. Tech in Civil EngineeringPrimary duties and responsibilities:<ul><li>Identify potential delays and provide mitigation strategies.</li><li>Maintain accurate records of all project documentation, including drawings, contracts, and correspondence.</li><li>Maintain a systematic filing system for easy retrieval of documents.</li><li>Liaise with subcontractors and suppliers to gather necessary documentation.</li><li>Ensure that all documentation complies with company policies and regulatory requirements.</li><li>Client Management &ndash; To ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by receiving incoming calls and Outbound calls in a professional manner.</li><li>Customer Relationship &ndash; To provide end-to-end support to customers (walk-ins and phone calls), ensure the availability of committed products, and ensure on-time delivery.</li><li>Customer Retention &ndash; Solve customers&rsquo; issues related to orders, pick-up, delivery, and quality</li><li>Perform other duties as and when assigned</li></ul>Job Types: Full-time, PermanentPay: AED2,700.00 - AED3,000.00 per monthApplication Question(s):<ul><li>Are you willing to work in the Customer Support role?</li></ul>Language:<ul><li>Native Tamil (Required)</li></ul>

Customer Support Executive - Civil Engineer background - Tamil

Grundfos Pumps

<div>We're Hiring: Service and Sales Engineer 
 Location: Dubai, United Arab Emirates Company: Grundfos 
 Employment Type: Full-time 
Are you a technically skilled, customer-focused professional with a passion for driving service sales and building lasting client relationships? Grundfos is looking for a Service and Sales Engineer to join our dynamic team and help us deliver high-value service and after-sales solutions to our customers. 
 What You&rsquo;ll Do
As a Service and Sales Engineer, you will:<ul><li>
Apply technical and customer insights to identify and sell service solutions.</li><li>
Proactively seek new business opportunities and drive service sales across markets and industries.</li><li>
Prepare quotations, negotiate pricing, and follow up on sales to close deals.</li><li>
Collaborate with sales, service, Backoffice, logistic teams to ensure seamless customer experience.</li><li>
Conduct market research and develop strategies to expand service offerings.</li><li>
Provide technical advice and support to clients, introducing new or existing service products.</li><li>
Uphold health, safety, and environmental standards during all activities.</li></ul> 
 Key Responsibilities<ul><li>
Service Sales: Lead the service sales process, identify customer needs, forecast and achieve targets.</li><li>
Business Development: Analyze markets, develop campaigns, and support strategic growth.</li><li>
Technical Support: Be the go-to expert for client queries and technical solutions.</li><li>
General Duties: Ensure compliance with HSE policies and contribute to a safe work environment.</li></ul> 
 What We&rsquo;re Looking For<ul><li>
Bachelor&rsquo;s degree in Mechanical Engineering (or related field).</li><li>
Minimum 3 years of proven experience in service sales within a manufacturing environment.</li><li>
Exposure to the pumps industry is a plus.</li><li>
Strong presentation, negotiation, and interpersonal skills.</li><li>
Ability to work independently and travel domestically as needed.</li><li>
Fluent in English, both spoken and written.</li></ul> 
 Key Competencies<ul><li>
High integrity and a positive attitude</li><li>
Strong customer-facing and networking skills</li><li>
Self-motivated with a drive for results</li><li>
Ability to identify customer needs and manage territories effectively</li></ul> 
 Why Join Us?
At Grundfos, we believe in innovation, sustainability, and empowering our people. You&rsquo;ll be part of a collaborative team that values your expertise and supports your growth. 
Ready to make an impact? 
 
If this job sounds appealing to you, please send us your resume by clicking on &lsquo;Apply&rsquo;. 
If you want to dig deeper into the Grundfos universe, please visit us on linkedin.com/company/grundfos or youtube.com/user/grundfos or on our local pages www.facebook.com/Grundfos.hu www.instagram.com/grundfos.hu/ 
We look forward to hearing from you.</div>

Service & Sales Engineer

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Service Engineer

Service Engineer

IT Support Engineer

Customer Solution Engineer (CSE)

Customer Solution Engineer, Dubai

Customer Support Executive - Civil Engineer background - Tamil

Service & Sales Engineer