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customer service representative Jobs in Bahrain

customer service representative

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customer services & implementation management team leader Jobs in Bahrain

customer services & implementation management team leader

customer service

Café CHANTILLY

Cafe Chantilly is looking for A Customer Service Representative. Candidates need to provide product/services information and answer questions via phone and other social media means. Candidate should also be able to resolve any emerging problems that our customer accounts might face with accuracy and efficiency.*Candidate needs to speak and write in English.Kindly send your CV via WhatsApp on 38400639Job Type: Full-timePay: BD250.000 - BD300.000 per monthAbility to commute/relocate:<ul><li>Manama: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Customer Service Representative

Braxtone Group

<div>
 
 Brief Descriptionof Job Function
 
 
 
 The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.
 
 
 This role requires an individual who is self-motivated with high levels of energy and drive. The Call
 
 
 Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.
 
 
 <ul>
 <li>
 DUTIES ACTUALLY PERFORMED BY THIS POSITION:
 </li>
 <li>
 Answer all calls within 2 rings
 </li>
 <li>
 Cordial and positive tone of voice in all calls
 </li>
 <li>
 Focus on needs of the customer and provide for their queries and requests
 </li>
 <li>
 Sell, up-sell and cross-sell different products and services to the customer
 </li>
 <li>
 Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
 </li>
 <li>
 Data entry
 </li>
 <li>
 Filing and documentation management
 </li>
 <li>
 Updating information and ensuring accuracy of data records
 </li>
 <li>
 ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
 </li>
 <li>
 Minimum of high school certification
 </li>
 <li>
 Diploma and some form of work experience is preferred
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Good selling skills
 </li>
 <li>
 Positive energy and teamwork ethos
 </li>
 <li>
 Excellent written and oral communication skills.
 </li>
 <li>
 Strong English language
 </li>
 <li>
 Good understanding of the services
 </li>
 <li>
 Be highly computer literate, particularly in Microsoft Office Products.
 </li>
 <li>
 Targets
 
 
 </li>
 </ul>
 Key performance indicators and targets to be agreed.
 
 
 <ul>
 <li>
 Commission or incentives
 
 
 </li>
 </ul>
 
 Commissions Or Incentives To Be Agreed. Important Notes
 
 
 
 <ul>
 <li>
 Commission is only payable if all KPI targets are achieved.
 </li>
 <li>
 Typical Working Conditions
 
 
 </li>
 </ul>
 Normal Working Hours40 hours a week
 
 
 Working Timing is rotating shift.
 
 
 Work may require occasional weekend and/or evening work
</div>

<figure class="table"><table><tbody><tr><td>&nbsp;BRIEF DESCRIPTIONOF JOB FUNCTION&nbsp;The&nbsp;Call&nbsp;Centre&nbsp;Agent&nbsp;is&nbsp;responsible for&nbsp;incoming&nbsp;and&nbsp;outgoing&nbsp;calls.&nbsp;The&nbsp;role&nbsp;involves&nbsp;sales&nbsp;and customer service.This&nbsp;role&nbsp;requires&nbsp;an&nbsp;individual&nbsp;who&nbsp;is&nbsp;self-motivated with&nbsp;high&nbsp;levels of&nbsp;energy&nbsp;and&nbsp;drive.&nbsp;The&nbsp;CallCentre&nbsp;Agent&nbsp;must&nbsp;have&nbsp;strong&nbsp;communication&nbsp;skills&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;maintain&nbsp;good&nbsp;rapport&nbsp;on the phone.&nbsp;<ol><li>DUTIES ACTUALLY PERFORMED BY&nbsp;THIS&nbsp;POSITION:</li></ol>&nbsp;<ol><li>Answer all calls&nbsp;within 2 rings</li><li>&nbsp;Cordial and positive tone of&nbsp;voice in all&nbsp;calls</li><li>Focus on needs of&nbsp;the customer and provide for their&nbsp;queries and requests</li><li>Sell, up-sell and cross-sell different products and services&nbsp;to the customer</li><li>Ensure the next&nbsp;steps and requirements are aligned&nbsp;and clarified&nbsp;with the customer before the end of&nbsp;the call</li><li>Data entry</li><li>Filing&nbsp;and documentation&nbsp;management</li><li>Updating&nbsp;information and ensuring&nbsp;accuracy&nbsp;of&nbsp;data records</li></ol></td></tr><tr><td><ol><li>ESSENTIAL QUALIFICATION&nbsp;REQUIRED&nbsp;(EDUCATION/&nbsp;EXPERIENCE/ SKILLS)</li></ol>&nbsp;<ol><li>Minimum of&nbsp;high school certification</li><li>Diploma and some form&nbsp;of&nbsp;work experience is&nbsp;preferred</li><li>Strong communication skills</li><li>Good&nbsp;selling&nbsp;skills</li><li>Positive energy&nbsp;and&nbsp;teamwork ethos</li><li>Excellent written and oral communication skills.</li><li>Strong English language</li><li>Good&nbsp;understanding&nbsp;of&nbsp;the services</li><li>Be highly&nbsp;computer literate, particularly in Microsoft Office Products.</li></ol>&nbsp;<ol><li>Targets</li></ol>Key&nbsp;performance indicators&nbsp;and&nbsp;targets&nbsp;to&nbsp;be agreed.&nbsp;<ol><li>Commission&nbsp;or&nbsp;incentives</li></ol>Commissions or incentives&nbsp;to be agreed. Important notes:<ul><li>Commission is&nbsp;only&nbsp;payable if&nbsp;all KPI&nbsp;targets are achieved.</li></ul>&nbsp;<ol><li>Typical Working Conditions</li></ol>&nbsp;Normal Working&nbsp;Hours40 hours&nbsp;a&nbsp;weekWorking&nbsp;Timing is rotating&nbsp;shift.Work may&nbsp;require occasional weekend and/or evening work</td></tr></tbody></table></figure>

Keeta

<div>
 
 🚀 We&rsquo;re Hiring: Customer Service Delivery Manager 🚀
 
 
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.
 
 
 
 
 
 Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Overseeing service delivery for both BPO and in-house teams
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 Managing client relationships and ensuring SLAs are met
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 Driving performance, quality, and efficiency across all customer service channels
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 Implementing and optimizing customer service technologies and processes
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 Leading, mentoring, and developing high-performing teams
 </li>
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 Analyzing customer interaction data to identify trends and opportunities for improvement
 </li>
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 Managing vendor relationships and ensuring seamless service delivery
 </li>
 </ul>
 
 
 
 
 
 Why Keeta?
 
 
 <ul>
 <li>
 Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
 </li>
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 Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
 </li>
 <li>
 Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 5+ years of experience in customer service management (multi-channel preferred)
 </li>
 <li>
 Proven expertise in managing both in-house and outsourced teams
 </li>
 <li>
 Strong leadership, problem-solving, and decision-making skills
 </li>
 <li>
 Proficiency in customer service technologies, CRM systems &amp; COPC standards
 </li>
 <li>
 Experience in budget management, data analysis &amp; performance reporting
 </li>
 <li>
 Ability to thrive in a fast-paced, dynamic environment
 </li>
 <li>
 Flexibility in undertaking business trips as required
 </li>
 </ul>
 
 
 
 
 📍
 
 Location: Bahrain,
 
 
 
 💡 If you&rsquo;re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that&rsquo;s redefining service excellence!
 
</div>

Customer Service Delivery Manager

QuickfirmX

QuickfirmX is hiring German-speaking Customer Service Agents for our global partner Teleperformance, based in New Cairo. You will handle inbound calls only, supporting international customers in a professional and structured environment.Job Role<ul><li>Handle inbound customer calls in German</li><li>Assist with inquiries related to services, accounts, or bookings</li><li>Follow internal processes and service quality standards</li><li>Communicate clearly and professionally in German, with some English use when needed</li></ul>Responsibilities<ul><li>Deliver a high level of customer satisfaction</li><li>Accurately log and update all call information</li><li>Attend training sessions and meet KPIs</li><li>Collaborate with team leads and internal support teams</li></ul>Requirements<ul><li>German language level: Minimum B2</li><li>English language level: Minimum B1</li><li>Must be able to work on-site in New Cairo</li><li>Graduates of any age are welcome to apply</li><li>Dropouts must be aged 27 or above</li></ul>Shifts<ul><li>Males: Rotational shifts 24/7</li><li>Females: Rotational shifts up to 2:00 AM</li></ul>Benefits<ul><li>Salary: Up to 34,000 EGP NET/month</li><li>Transportation provided</li><li>Full medical and social insurance</li><li>Paid training included</li><li>Career development in a global work environment</li><li>Two days off per week</li></ul>Interview Process<ul><li>Pre-Assessment &ndash; Online via QuickfirmX</li><li>Final Interview &ndash; Conducted onsite or online, based on Teleperformance&rsquo;s internal requirements and request</li></ul>Speak German? Looking for a well-paid, stable career opportunity in New Cairo? Apply today through QuickfirmX and start your journey with Teleperformance, a global leader in customer experience management.Job Type: Full-timePay: Up to E&pound;34,000.00 per month

German-Speaking Customer Service Representatives

Zeiders Enterprises, Inc.

<div>
 
 Job Title:
 
 Customer Service/Administrative Support
 
 
 
 Summary
 
 
 
 Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff
 </li>
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 Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.
 </li>
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 Enroll and schedule customers in briefs, workshops, classes, and individual appointments, when not provided through centralized scheduling.
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 Provide administrative and clerical services
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 Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, receiving messages for staff
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 Ensure that information and referral services provided are entered and counted in FFSMIS
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 Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories
 
 
 </li>
 </ul>
 
 Supervisory Responsibilities
 
 
 
 <ul>
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 This job has no supervisory responsibilities.
 
 
 </li>
 </ul>
 
 Required Education And/or Experience Qualifications
 
 
 
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 High school diploma or GED
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 Experience working with computers and office automation software
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 Knowledge of basic customer service skills
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 Ability to handle multiple tasks and determine priority of tasks
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 Strong verbal and written skills
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 Possess a general knowledge base of community and military resources
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 Ability to follow directions carefully and understand complex protocols
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 Ability to take and prepare meeting minutes, prepare correspondence, and accurately enter data into required data systems
 </li>
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 Knowledge of military lifestyle, ranks, and organizations
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
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 Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
 </li>
 <li>
 Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
 </li>
 <li>
 Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
 
 
 </li>
 </ul>
 
 Other Skills And Abilities
 
 
 
 <ul>
 <li>
 This position requires access to U.S. Government facilities and systems.
 </li>
 <li>
 U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 To perform the job successfully, an individual should demonstrate the following competencies:
 
 
 <ul>
 <li>
 Ability to work both independently and as part of a team.
 </li>
 <li>
 Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
 </li>
 <li>
 Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
 </li>
 <li>
 Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
 </li>
 <li>
 Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
 </li>
 <li>
 Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
 
 
 </li>
 </ul>
 
 Physical Demands:
 
 Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.
 
 
 
 Work Environment:
 
 The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may be enabled for individuals with disabilities to perform the essential functions.
 
 
 The noise level in the work environment is usually quiet.
 
 
 
 
 Zeiders Enterprises, Inc. is an Equal Opportunity Employer
 
 
</div>

Customer Service and Administrative Support

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171361
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview of the role:
 
 
 
 The Customer Service Associate is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).
 
 
 
 What you will do:-
 
 
 
 Description of Accountability:
 
 
 <ul>
 <li>
 Creates a sparkling clean and organized environment by maintaining store standards and cleanliness
 </li>
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 Participates in and attends all store meetings and other related functions
 </li>
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 Represents a positive attitude toward the merchandise, the brand and the company
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 Participates in all inventories
 </li>
 <li>
 Assumes and completes other duties as assigned by store management.
 </li>
 <li>
 Meets or exceeds weekly sales targets
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 Satisfactorily completes all duties as assigned by management
 </li>
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 Is punctual and adheres to designated work schedule
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 Is flexible and works well with peers and management to accomplish duties
 </li>
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 Follows M&amp;S Policies and Procedures 100%
 </li>
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 Performs housekeeping duties as required
 </li>
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 Creates a positive first impression for the customer through an energetic attitude and adhering to dress code
 </li>
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 Greets customers immediately upon entering the store with a smile and sincere non business like greeting
 </li>
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 Provides customers with current relevant information
 </li>
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 Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale about the product
 </li>
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 Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database
 </li>
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 Sincerely thanks all customers for shopping at M&amp;S as they exit the store, and invites them back.
 
 
 </li>
 </ul>
 
 Required Skills to be successful:
 
 
 
 <ul>
 <li>
 The Sales Associate should have a friendly and engaging personality and be comfortable with working with members of the general public.
 </li>
 <li>
 Good verbal communication skills
 </li>
 <li>
 Ability to stand for a minimum of 8 hours
 </li>
 <li>
 Confident, helpful and polite and be physically fit
 </li>
 <li>
 Stock replenishment
 
 
 </li>
 </ul>
 
 What equips you for the role:
 
 
 
 <ul>
 <li>
 High School (Bachelor Preferred)
 </li>
 <li>
 4-5 years&rsquo; experience in Fashion industry.
 </li>
 <li>
 Proven ability to achieve goals.
 </li>
 <li>
 Good Personality
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Excellent relationship skills
 </li>
 <li>
 Accountability
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

National Customer Service Associate | Retail | Marks & Spencer | Bahrain

Explore 372+ Customer service in Bahrain this October. Find roles across top companies and apply now to boost your career.

372 customer service jobs IN Bahrain

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Delivery Manager

German-Speaking Customer Service Representatives

Customer Service and Administrative Support

National Customer Service Associate | Retail | Marks & Spencer | Bahrain