customer service & e-commerce coordinator

service technician

counter salesmen/ sales lady Jobs in Bahrain

counter salesmen/ sales lady

customer service & e-commerce coordinator Jobs in Bahrain

customer service representative Jobs in Bahrain

customer service representative

female service crew

customer service

WESTON SERVICE

We are looking for a dedicated and customer-focused Customer Service Representative to join our team.Responsibilities:Respond to customer inquiries professionally and promptly Handle customer complaints and provide appropriate solutions Maintain accurate records of customer interactions Support customers through phone, email, and in-person communication Coordinate with relevant departments to resolve customer issues Ensure high levels of customer satisfactionRequirements:Bahraini nationality Male candidate High school diploma or Bachelor's degree preferred Previous customer service experience is an advantage Excellent communication and interpersonal skills Proficiency in Microsoft Office applications Ability to work in a fast-paced environmentPay: From BD300.000 per monthWork Location: In person

Customer Service Representative

<div>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. 
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. 
 
Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express 
Do you want to make a difference? Then come to our &quot;Insanely Customer Centric&quot; Team and become a Certified International Specialist! 
Overall Role Purpose
Senior Manager Process and Programs is accountable for the implementation of Customer Service processes including global CS process standardization &amp; cross-functional support initiatives to ensure world class service is delivered to customers at every CS touchpoint supporting the Company&rsquo;s strategic plan and business imperatives through differentiation by Customer Service.
Your Tasks:
Process Development, Standardization &amp; Continuous Improvement<ul><li>
Lead the design, standardization, and harmonization of Customer Service processes, standards, programs across MENA</li><li>
Develop, maintain, and continuously enhance Global Customer Service Processes, Standards, and Reference Guides to ensure relevance in a dynamic business environment</li><li>
Identify best demonstrated practices and improvement opportunities, providing structured recommendations to stakeholders
</li><li>Drive digitalization initiatives to eliminate manual and redundant processes and improve efficiency</li><li>
Support continuous improvement initiatives across Customer Service and First Choice/ICCC teams</li></ul>
Program &amp; Project Management<ul><li>
Lead and manage the end-to-end delivery of regional Customer Service programs and projects</li><li>
Define project plans, manage timelines, resources, risks, and interdependencies to ensure successful delivery</li><li>
Act as the Customer Service lead for cross-functional projects
</li></ul>Stakeholders Management &amp; Governance<ul><li>
Act as the focal point and catalyst for Customer Service across MENA</li><li>
Ensure alignment and collaboration cross-functionally and between stakeholders</li><li>
Represent regional priorities and requirements in global forums</li><li>
Collaborate with country and regional stakeholders to drive initiatives aligned with business objectives</li><li>
Drive cost efficiency and productivity optimization initiatives across MENA</li><li>
Support governance through audits, performance reviews, and Centre of Excellence (CoE) certification activities</li></ul>
Customer Experience &amp; Service Excellence<ul><li>
Drive customer satisfaction by embedding best-in-class service standards</li><li>
Translate customer feedback (ICCC+, Customer Interaction Study, VOC insights) into actionable improvements</li><li>
Ensure adherence to Customer Service processes and CoE standards across countries</li><li>
Act as escalation point for complex customer issues and critical shipment-related incidents</li></ul>
Vendor &amp; Consulting Management<ul><li>
Manage internal and external consulting partners to deliver projects on time, within budget, and aligned with business requirements</li><li>
Ensure effective communication, transparency on progress, and risk management</li><li>
Oversee quality and impact of deliverables to support transformation objectives</li></ul>
Talent Development &amp; Engagement<ul><li>
Support the development of Customer Service-learning curricula and capability-building initiatives</li><li>
Deliver and contribute to training programs, including CIS and other development initiatives</li><li>
Build organizational capability in process excellence, analytics, and customer-centric practices</li><li>
Support attraction, development, and retention of top Customer Service talents</li></ul>
Customer Service Operations Support<ul><li>
Support countries in maintaining adherence to Customer Service processes and operational standards</li><li>
Identify operational gaps and drive improvement actions</li><li>
Promote a high-performance culture focused on continuous improvement and customer excellence</li><li>
Contribute to the effectiveness of day-to-day Customer Service operations when required</li></ul>
Growth Enablement<ul><li>
Identify and promote opportunities for revenue generation through Customer Service channels</li><li>
Support cross-sell and upsell and other growth initiatives in alignment with organization strategy</li></ul>
Additional support<ul><li>
Support the Regional Head in fostering a high-performance service culture by evaluating compliance with processes and establishing KPIs that drive quality performance across the region.</li><li>
Ensure effective prioritization and optimal allocation of resources and staff across countries and departments.</li><li>
Support customers service sub-functions Performance Excellence, Tools &amp; Tech when needed.</li></ul> 
Your Profile:<ul><li>
University degree. MBA is a plus</li><li>
Excellent Communication skills</li><li>
Proficiency in data analysis and visualization tools (PowerBI..etc)</li><li>
Strong collaboration and teamwork skills</li><li>
Excellent Software skills (Microsoft and AI tools
</li><li>Knowledge/Experience in Business Process Model, Project Management is a plus</li><li>
Language Requirements: English (Proficiency), Arabic (Proficiency is a plus)</li></ul>
Our Offer:<ul><li> Strong career support in an international environment.</li><li> Great culture and colleagues.</li><li> Multifarious benefit programm.</li></ul>
Do you see a personal challenge in these versatile and responsible tasks? Then apply now! 
We look forward to receiving your application!</div>

Senior Manager Process, Development & Programs, Customer Service, MENA

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 178996
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.
 </li>
 <li>
 You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customer Service &amp; Complaint Handling
 
 
 <ul>
 <li>
 Engage with customers to provide a high level of service and assist with their needs.
 </li>
 <li>
 Address basic customer complaints and escalate issues as needed.
 
 
 </li>
 </ul>
 Visual Merchandising &amp; Store Maintenance
 
 
 <ul>
 <li>
 Ensure that the store is well-organized and adheres to company visual merchandising standards.
 </li>
 <li>
 Regularly clean and maintain the sales floor to create an inviting shopping environment.
 
 
 </li>
 </ul>
 Stock Management &amp; Inventory
 
 
 <ul>
 <li>
 Actively participate in receiving new shipments and restocking the store.
 </li>
 <li>
 Help manage inventory and ensure the store is fully stocked.
 
 
 </li>
 </ul>
 Sales Support (Upselling &amp; Cross-selling)
 
 
 <ul>
 <li>
 Recommend products to customers based on their needs, focusing on upselling and cross-selling.
 </li>
 <li>
 Stay updated on product information to make informed recommendations.
 
 
 </li>
 </ul>
 Cash Register Operation
 
 
 <ul>
 <li>
 Operate the cash register, process transactions, and follow company policies for handling payments.
 </li>
 <li>
 Ensure accurate cash handling and maintain a clean and organized checkout area.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Strong verbal communication skills.
 </li>
 <li>
 Exceptional customer service skills.
 </li>
 <li>
 Attention to detail for maintaining store standards.
 </li>
 <li>
 Ability to engage in upselling and cross-selling.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Previous experience in customer-facing roles, with a focus on providing excellent service.
 </li>
 <li>
 Strong verbal communication and interpersonal skills to interact with customers effectively.
 </li>
 <li>
 Ability to maintain high store standards, both in terms of product organization and cleanliness.
 </li>
 <li>
 Experience in operating cash registers and following cash handling procedures.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
</div>

Bahraini National - Sales Executive/ Customer Service Associate | Retail | M&S | Bahrain

A Holding Co WLL

A Receptionist is responsible for managing the front desk, welcoming visitors, handling phone calls, and providing administrative support to ensure smooth daily operations. They serve as the first point of contact for clients, customers, and guests.<ul><li>Greet and assist visitors in a professional and friendly manner.</li><li>Answer, screen, and forward incoming phone calls.</li><li>Manage appointments, meetings, and schedules.</li><li>Maintain the reception area, ensuring it is clean and organized.</li><li>Receive, sort, and distribute mail and deliveries.</li><li>Respond to emails and general inquiries.</li><li>Maintain records, files, and databases.</li><li>Perform basic administrative tasks such as data entry, photocopying, and filing.</li><li>Coordinate with other departments to support office operations.</li><li>Handle customer concerns and direct them to the appropriate personnel.</li><li>Supporting adminstrative tasks</li></ul>Requirement and Qualifications<ul><li>Bahraini National (Preferred)</li><li>High school diploma or equivalent (associate degree preferred).</li><li>Previous experience in a receptionist, customer service, or administrative role is an advantage.</li><li>Excellent verbal and written communication skills.</li><li>Strong organizational and multitasking abilities.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook) and office equipment.</li><li>Professional appearance and demeanor.</li><li>Ability to work independently and as part of a team.</li><li>Typically works in an office, hotel, medical facility, or corporate environment.</li></ul>Work Location: In person

Receptionist

NAD TRADING

We are hiring : Guest Relations Representative &ndash; Requirements - 1&ndash;3 years of experience in customer service, hospitality, or QSR environment - Strong interpersonal and communication skills - Proven ability to engage with customers and handle feedback professionally - Customer-focused mindset with a passion for delivering exceptional service - Ability to manage customer concerns and resolve issues efficiently - Presentable, approachable, and energetic personality - Ability to work in a fast-paced environment and flexible shiftsJob Type: Full-timeWork Location: In person

Guest Relations Representative

Neo Project Company WLL

We are looking for a Sales Lady to provide excellent customer service for our business.Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store&rsquo;s profitability.Responsibilities&middot; Greet and direct customers&middot; Provide accurate information about our Range of Products&middot; Answer customers&rsquo; questions about specific products/services&middot; Conduct price and feature comparisons to facilitate purchasing&middot; Cross-sell products&middot; Ensure racks are fully stocked&middot; Manage returns of merchandise&middot; Coordinate with the Retail Sales Representatives team to provide excellent customer service&middot; Inform customers about discounts and special offers&middot; Provide customer feedback to the management&middot; Stay up-to-date with new products/servicesRequirements and skills&middot; Proven work experience as a Retail Sales Lady or similar role&middot; Understanding of the retail sales process&middot; Familiarity with consumer behavior principles&middot; Knowledge of inventory stocking procedures&middot; Basic math skills&middot; Excellent communication skills, capable of building trusting relationships&middot; Ability to perform in fast-paced environments&middot; Flexibility to work various shifts&middot; High school degree&middot; BSc in Marketing or related field is a plus&middot; English Fluency is a mustWork Location: In person

Sales Lady

Era Projects

Job SummaryWe are looking for a friendly, organized, and professional Receptionist to join our team immediately. The successful candidate will be the first point of contact for visitors and clients, responsible for managing front desk operations, handling communications, and providing administrative support to ensure efficient office operations.Key Responsibilities<ul><li>Welcome and assist visitors, clients, and guests in a courteous and professional manner.</li><li>Answer, screen, and direct incoming phone calls.</li><li>Manage the reception area and maintain a professional office environment.</li><li>Handle incoming and outgoing mail, courier services, and deliveries.</li><li>Schedule appointments, meetings, and conference room bookings.</li><li>Maintain visitor records and office documentation.</li><li>Respond to email inquiries and route communications to appropriate departments.</li><li>Provide administrative support, including data entry, filing, and record keeping.</li><li>Coordinate with internal teams to support daily office activities.</li><li>Perform other clerical and administrative duties as assigned.</li></ul>Requirements<ul><li>Currently residing in Bahrain and available for immediate joining.</li><li>Previous experience as a Receptionist, Front Desk Executive, Customer Service Representative, or similar role preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Professional appearance and positive attitude.</li><li>Proficiency in Microsoft Office applications (Word, Excel, Outlook).</li><li>Strong organizational and multitasking abilities.</li><li>Ability to work independently and as part of a team.</li><li>Fluency in English; additional language skills are an advantage.</li></ul>Preferred Qualifications<ul><li>Diploma or Bachelor's degree in Business Administration or a related field.</li><li>Experience handling front desk operations in a corporate environment.</li><li>Familiarity with office equipment and administrative procedures.</li></ul>Work Location: In person

Explore 112+ Customer service in Bahrain this July. Find roles across top companies and apply now to boost your career.

112 customer service jobs In Bahrain

Customer Service Representative

Senior Manager Process, Development & Programs, Customer Service, MENA

Bahraini National - Sales Executive/ Customer Service Associate | Retail | M&S | Bahrain

Receptionist

Guest Relations Representative

Sales Lady

Receptionist