customer service representative Jobs in Bahrain

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customer service delivery manager Jobs in Bahrain

customer service delivery manager

customer service

Braxtone Group

<div>
 
 Brief Descriptionof Job Function
 
 
 
 The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.
 
 
 This role requires an individual who is self-motivated with high levels of energy and drive. The Call
 
 
 Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.
 
 
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 DUTIES ACTUALLY PERFORMED BY THIS POSITION:
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 Answer all calls within 2 rings
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 Cordial and positive tone of voice in all calls
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 Focus on needs of the customer and provide for their queries and requests
 </li>
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 Sell, up-sell and cross-sell different products and services to the customer
 </li>
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 Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
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 Data entry
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 Filing and documentation management
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 Updating information and ensuring accuracy of data records
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 ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
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 Minimum of high school certification
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 Diploma and some form of work experience is preferred
 </li>
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 Strong communication skills
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 Good selling skills
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 Positive energy and teamwork ethos
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 Excellent written and oral communication skills.
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 Strong English language
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 Good understanding of the services
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 Be highly computer literate, particularly in Microsoft Office Products.
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 Targets
 
 
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 Key performance indicators and targets to be agreed.
 
 
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 Commission or incentives
 
 
 </li>
 </ul>
 
 Commissions Or Incentives To Be Agreed. Important Notes
 
 
 
 <ul>
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 Commission is only payable if all KPI targets are achieved.
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 Typical Working Conditions
 
 
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 Normal Working Hours40 hours a week
 
 
 Working Timing is rotating shift.
 
 
 Work may require occasional weekend and/or evening work
</div>

Customer Service Representative

<figure class="table"><table><tbody><tr><td>&nbsp;BRIEF DESCRIPTIONOF JOB FUNCTION&nbsp;The&nbsp;Call&nbsp;Centre&nbsp;Agent&nbsp;is&nbsp;responsible for&nbsp;incoming&nbsp;and&nbsp;outgoing&nbsp;calls.&nbsp;The&nbsp;role&nbsp;involves&nbsp;sales&nbsp;and customer service.This&nbsp;role&nbsp;requires&nbsp;an&nbsp;individual&nbsp;who&nbsp;is&nbsp;self-motivated with&nbsp;high&nbsp;levels of&nbsp;energy&nbsp;and&nbsp;drive.&nbsp;The&nbsp;CallCentre&nbsp;Agent&nbsp;must&nbsp;have&nbsp;strong&nbsp;communication&nbsp;skills&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;maintain&nbsp;good&nbsp;rapport&nbsp;on the phone.&nbsp;<ol><li>DUTIES ACTUALLY PERFORMED BY&nbsp;THIS&nbsp;POSITION:</li></ol>&nbsp;<ol><li>Answer all calls&nbsp;within 2 rings</li><li>&nbsp;Cordial and positive tone of&nbsp;voice in all&nbsp;calls</li><li>Focus on needs of&nbsp;the customer and provide for their&nbsp;queries and requests</li><li>Sell, up-sell and cross-sell different products and services&nbsp;to the customer</li><li>Ensure the next&nbsp;steps and requirements are aligned&nbsp;and clarified&nbsp;with the customer before the end of&nbsp;the call</li><li>Data entry</li><li>Filing&nbsp;and documentation&nbsp;management</li><li>Updating&nbsp;information and ensuring&nbsp;accuracy&nbsp;of&nbsp;data records</li></ol></td></tr><tr><td><ol><li>ESSENTIAL QUALIFICATION&nbsp;REQUIRED&nbsp;(EDUCATION/&nbsp;EXPERIENCE/ SKILLS)</li></ol>&nbsp;<ol><li>Minimum of&nbsp;high school certification</li><li>Diploma and some form&nbsp;of&nbsp;work experience is&nbsp;preferred</li><li>Strong communication skills</li><li>Good&nbsp;selling&nbsp;skills</li><li>Positive energy&nbsp;and&nbsp;teamwork ethos</li><li>Excellent written and oral communication skills.</li><li>Strong English language</li><li>Good&nbsp;understanding&nbsp;of&nbsp;the services</li><li>Be highly&nbsp;computer literate, particularly in Microsoft Office Products.</li></ol>&nbsp;<ol><li>Targets</li></ol>Key&nbsp;performance indicators&nbsp;and&nbsp;targets&nbsp;to&nbsp;be agreed.&nbsp;<ol><li>Commission&nbsp;or&nbsp;incentives</li></ol>Commissions or incentives&nbsp;to be agreed. Important notes:<ul><li>Commission is&nbsp;only&nbsp;payable if&nbsp;all KPI&nbsp;targets are achieved.</li></ul>&nbsp;<ol><li>Typical Working Conditions</li></ol>&nbsp;Normal Working&nbsp;Hours40 hours&nbsp;a&nbsp;weekWorking&nbsp;Timing is rotating&nbsp;shift.Work may&nbsp;require occasional weekend and/or evening work</td></tr></tbody></table></figure>

Keeta

<div>
 
 🚀 We&rsquo;re Hiring: Customer Service Delivery Manager 🚀
 
 
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.
 
 
 
 
 
 Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
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 Overseeing service delivery for both BPO and in-house teams
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 Managing client relationships and ensuring SLAs are met
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 Driving performance, quality, and efficiency across all customer service channels
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 Implementing and optimizing customer service technologies and processes
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 Leading, mentoring, and developing high-performing teams
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 Analyzing customer interaction data to identify trends and opportunities for improvement
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 Managing vendor relationships and ensuring seamless service delivery
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 </ul>
 
 
 
 
 
 Why Keeta?
 
 
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 Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
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 Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
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 Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
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 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
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 5+ years of experience in customer service management (multi-channel preferred)
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 Proven expertise in managing both in-house and outsourced teams
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 Strong leadership, problem-solving, and decision-making skills
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 Proficiency in customer service technologies, CRM systems &amp; COPC standards
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 Experience in budget management, data analysis &amp; performance reporting
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 Ability to thrive in a fast-paced, dynamic environment
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 Flexibility in undertaking business trips as required
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 </ul>
 
 
 
 
 📍
 
 Location: Bahrain,
 
 
 
 💡 If you&rsquo;re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that&rsquo;s redefining service excellence!
 
</div>

Customer Service Delivery Manager

Zurich Insurance

<div>
 
 Job Summary
 
 
 
 Zurich Middle East is part of Zurich Insurance Group, one of the world&rsquo;s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.
 
 
 Reporting to Team Manager &ndash; Surrender Servicing, as Customer Service Officer you are expected to develop and deliver customer-specific, value-added services for existing and new customers in line with Zurich values.
 
 
 Job Accountabilities
 
 
 As Customer Service Officer, your role will involve:
 
 
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 Collaborates with teams across the organization and serves as an advocate for our customers&rsquo; service needs, coordinating with the appropriate business partner.
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 Undertake thorough AML reviews in line with regulatory guidelines.
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 Communicate timely updates to customers and advisors on pending requests, aiming to provide E2E closures.
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 The role requires an individual to comprehend and articulate a query or complaint raised by the customer and be able to provide an effective and accurate response/resolution to it.
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 The individual is expected to take ownership and responsibility for personal performance targets.
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 Role requires an individual to reflect on their performance and learn from their mistakes, seeing these as opportunities to improve on one&rsquo;s performance in the future.
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 The individual should be flexible in meeting the dynamic nature of work.
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 To provide customer service to both internal and external customers.
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 Process requests of Policyholders and Financial Advisors as prescribed in the Business Process Manuals and within agreed timelines.
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 Drive a culture of quality and accuracy through cases worked on within the stipulated frameworks.
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 Escalate any problem or risks to the Team Manager in the first instance and report breaches as per the prescribed Framework.
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 Be open to continuous learning and act as a facilitator during cross training and get cross skilled in other transaction types, once such opportunities are presented.
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 Maintain and implement personal development plans in partnership with the immediate manager.
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 The individual should highlight any instances or give an indication where it appears that the customer may not be treated fairly.
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 Identify, recommend, and facilitate the implementation of process improvement initiatives / ideas to improve efficiency.
 
 
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 </ul>
 
 Job Qualifications
 
 
 
 To be successful in this role, you will need:
 
 
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 Bachelor&rsquo;s degree preferred (or equivalent), and prior experience in a related field.
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 Prior experience working within life insurance industry.
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 Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
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 Previous experience working within an international and diverse cultural organization would be beneficial.
 
 
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 </ul>
 Skills:
 
 
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 Analytical and problem-solving mindset.
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 Accuracy and Attention to details.
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 Intermediate knowledge of Microsoft office packages&ndash; Word, Excel, and PowerPoint.
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 Excellent negotiation and communication skills both written and verbal in English.
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 Digital Literacy.
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 KYC knowledge.
 
 
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 You are the heart &amp; soul of Zurich!
 
 
 
 At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
 
 
 We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
 
 
 Let&rsquo;s continue to grow together!
 
 
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 Location(s): BH - Manama
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 Remote working: No
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 Schedule: Full Time
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 Recruiter name: Taniya Baby
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 Hiring Manager: Jagadeesh Kumar
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 Closing Date: 24 October 2025
 
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 </ul>
</div>

Customer Service Officer (Bahraini Nationals only)

Gulf Air

<div>JOB PURPOSE 
<h3 class="jobSectionHeader">
Responsible to meet, assist and greet Hala Bahrain customers at Bahrain International Airport and assisting them through airport procedures, such as immigration, security and baggage drop off or claim to ensure a complete and high-quality service to their onward journey whether arriving or departing the terminal.</h3>
KEY ACCOUNTABILITIES 
<ul><li><h3 class="jobSectionHeader">
Meet, greet, and assist passengers, and aid from arrival to their onward transportation, or in case of departing passenger, from curbside to the boarding gate.</h3></li><li><h3 class="jobSectionHeader">
Arrange bookings for Hala Bahrain services from the customer service desks in the arrival and departure halls.</h3></li><li><h3 class="jobSectionHeader">
Provide Hala Bahrain Services in compliance with the operating policies and procedures to ensure high quality service delivery.</h3></li><li><h3 class="jobSectionHeader">
Be aware of all information related to Hala Bahrain service offering and provide timely and adequate information to passengers as per their inquiry.</h3></li><li><h3 class="jobSectionHeader">
Cross-sell and/or up-sell services to passengers.</h3></li><li><h3 class="jobSectionHeader">
Operate office equipment such as air-to-ground radio, airport access control, computers, and phones as and when required.</h3></li><li><h3 class="jobSectionHeader">
Maintain and update records, MIS, and/or databases of passengers, customers interactions and transactions, feedback, etc.</h3></li><li><h3 class="jobSectionHeader">
Assist with problems and offer practical advice on arrival issues i.e. phone cards, where to eat, emergency accommodation, lost/damaged luggage etc.</h3></li></ul>
QUALIFICATIONS, EXPERIENCE &amp; SKILLS 
<ul><li><h3 class="jobSectionHeader">
High National Diploma</h3></li></ul>
Experience<ul><li>
1-2 years of working experience in sales, customer service and promotional services.</li></ul><div>
Job Specific Skills:</div><ul><li><h3 class="jobSectionHeader">
Ability to work calmly under pressure.</h3></li><li><h3 class="jobSectionHeader">
Basic administrative skills</h3></li><li><h3 class="jobSectionHeader">
In-depth understanding of service offerings, policies, and procedures to accurately inform passengers.</h3></li><li><h3 class="jobSectionHeader">
Skill in arranging bookings for Hala Bahrain services at customer service desks in departure and arrival halls.</h3></li></ul></div>

AGENT - HOSPITALITY SERVICES

Virtu Thinko

ObjectivesThe Client Service team will provide information and answers to customers in response to inquiries about all banking products and services (including electronic banking products), as well as assist clients with all specific needs. The team will receive, review, process, and complete all client requests, queries, and complaints. The client service team manages the workflow of all operational client contacts; comprehensive management for inward and outward communication, including any bottlenecks.Acting as a single entry point to clients where the team focuses on queries and the ability to on on-spot replies, managing process requests with speed and efficiency.The client services team aims to simplify workflow processes and build service quality for clients.Direct Responsibilities1. Manage internal &amp; external client inquiries&middot; Ensure all requests and activities of the team are logged in the HOBART tracking tool&middot; Monitor and ensure resolution of all internal &amp; external client requests, mainly related but not limited to payments and general inquiries.&middot; Escalate requests on a need basis to required departments in a precise/ neat manner.&middot; Manages client's daily requests: answering questions/queries/concerns, providing document requirements, statements, status updates, etc&middot; Reports incidents and participates in the resolution of incidents/complaints.&middot; Initiate and maintain an excellent client relationship and ensure satisfaction level.&middot; Understanding the client's business and collaborating on providing beneficial operational solutions to the clients.2. Manage client communication flow and knowledge banking related matters&middot; Contact client on need basis to obtain further information for all types of requests.&middot; Understand and be proficient on all BANKP Banking products&rsquo; functions and features&middot; Inform all impacted parties on any Banking products related issues on a timely and professional manner&middot; Be part of promotional activities of banking products, as necessary3. Participate in client service related projects on behalf of Client Service MEA4. Contribute to team KPIs for business sponsors and internal management on a regular basis5. Abide by department procedures and global/Regional/local SOP&rsquo;s6. Responsible for logging incidents and customers complaints as per standard procedures5. Competencies, Experiences, and SkillsEducation<ul><li>Bachelor's degree</li></ul>Prior Work Experience&middot; 1 to 2 Years of experience, preferably in the field of customer service or operations team with a desire for client facing roleSkills&middot; Comply with the procedures, work independently and work through to completion&middot; General knowledge of Banking products and services&middot; Excellent knowledge of payment and operational processes&middot; Knowledge of MS Office is required to operate swiftly on daily basis&middot; Strong communication skills to communicate with internal and external clients&middot; Team player, handling daily work pressure (tight deadlines, Quick TAT)&middot; Self-motivated to work independently with minimum dependence on others&middot; Highly developed sense of integrity and commitment to customer satisfaction<ul><li>Be flexible on working hours and working days</li><li>Fluent in English</li></ul>Other language(s) &ndash;Arabic, French, HindiJob Types: Full-time, Temporary, Contract Contract length: 4 monthsPay: BD500.000 - BD600.000 per monthLocation:<ul><li>Manama (Preferred)</li></ul>

Client Service Officer

Healthy Calorie

Pay: 150.000 (BHD) - 180.000 (BHD) per monthJob description:Are you a passionate and experienced individual with a love for food and customer service? Join our friendly team as a Restaurant Cashier!Key Responsibilities:<ul><li>Serve a variety of healthy foods, along with other beverages and food items.</li><li>Greet and assist customers with a warm and positive attitude.</li><li>Process customer transactions accurately using the POS system.</li><li>Handle cash, credit, and debit transactions efficiently and securely.</li><li>Maintain a clean and organized work and customer area.</li><li>Provide exceptional customer service and address any customer inquiries or concerns.</li><li>Collaborate with team members to ensure smooth restaurant operations.</li></ul>Requirements:<ul><li>Minimum of 1 year experience in restaurant operations.</li><li>Proficiency in using POS systems.</li><li>Strong cash handling skills.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work in a fast-paced environment.</li><li>Attention to detail and strong organizational skills.</li><li>Excellent customer service skills.</li><li>Flexible availability, including weekends and holidays.</li></ul>What We Offer:<ul><li>On-time monthly salary and benefits package.</li><li>Accommodation, Transportation and Meal on duty.</li><li>Opportunities for career growth and advancement.</li><li>A supportive and friendly work environment.</li></ul>If you have a passion for food and customer service and meet the above qualifications, we would love to hear from you!Job Type: Full-timeExperience:Job Type: Full-timeJob Type: Full-timePay: BD150.000 - BD180.000 per month

Cashiers

Explore 298+ Customer service in Bahrain this November. Find roles across top companies and apply now to boost your career.

298 customer service jobs IN Bahrain

Customer Service Representative

Customer Service Representative

Customer Service Delivery Manager

Customer Service Officer (Bahraini Nationals only)

AGENT - HOSPITALITY SERVICES

Client Service Officer

Cashiers