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customer support executive (cse) Jobs in India

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customer service executive

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Policybazaar.com

<div>
 
 
 **ONLY IMMEDIATE JOINERS APPLY**
 
 
 
 
 
 
 
 Job description
 
 
 
 
 International Customer Service Executive
 
 
 
 
 Location: Gurugram, Haryana
 
 
 
 
 Contact Person - HR Preeti- WhatsApp your resume to 8448390175
 
 
 
 
 Interview Mode- Only Face-to-Face (No Virtual Interviews)
 
 
 
 
 Qualification- 0-3 yrs (Freshers are welcome)
 
 
 
 
 Salary Package- 2.5 LPA to 3.6 LPA
 
 
 
 
 
 
 
 Job description
 
 
 
 
 PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Handle inbound and outbound calls to address customer queries and concerns.
 
 </li>
 <li>
 
 Provide accurate information regarding insurance policies, premium calculations, and policy status.
 
 </li>
 <li>
 
 Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
 
 </li>
 <li>
 
 Maintain customer records by updating information in the CRM system.
 
 </li>
 <li>
 
 Ensure customer satisfaction through professional communication and problem-solving.
 
 </li>
 <li>
 
 Meet daily, weekly, and monthly targets set by the team lead.
 
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 <ul>
 <li>
 
 Excellent communication skills (verbal and written) in English and Hindi.
 
 </li>
 <li>
 
 Ability to handle customer queries efficiently and politely.
 
 </li>
 <li>
 
 Basic computer knowledge and proficiency in MS Office and email.
 
 </li>
 <li>
 
 Patience and empathy to manage difficult or irate customers.
 
 </li>
 <li>
 
 Prior experience in a call center or customer support role is a plus.
 
 </li>
 <li>
 
 Freshers and experienced candidates can both apply
 
 </li>
 <li>
 
 Minimum education: Graduate
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Interested candidates can share their resume with preetigarg@policybazaar.com
 
 
 
 
 or Whatsapp to 8448390175
 
 
 
 
 
 
 
 Regards,
 
 
 
 
 HR Preeti
 
 
 
 
 Policybazaar
 
 
</div>

Customer Service Executive

Honasa Consumer Ltd.

<div>
 
 About HONASA:
 
 
 
 
 
 Honasa Consumer Pvt Limited (HCPL), is a house of brands with a digital-first approach toward consumer brands creating the FMCG conglomerate of the future. HCPL has built an in-house portfolio of digital-first consumer brands like Mamaearth, The Derma Co, Aqualogica, and Ayuga and has recently acquired stakes in BBLUNT and content platform- Momspresso.HCPL is set to become a billion-dollar FMCG conglomerate in the next 5 years spread across the globe but connected through a digital center of excellence
 
 
 Hiring for mamaearth Customer Support Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
 
 
 
 
 
 
 
 
 
 Customer Service Representative Requirements:
 
 
 <ul>
 <li>
 Experience of managing Customer Service for Domestic Process
 </li>
 <li>
 Maintaining a positive, empathetic and professional attitude toward customers always.
 </li>
 <li>
 Responding promptly to customer inquiries.
 </li>
 <li>
 Communicating with customers through various channels (email, chat and calls).
 </li>
 <li>
 Knowing our products inside and out so that you can answer questions.
 </li>
 <li>
 Processing orders, forms, applications, and requests.
 </li>
 <li>
 Keeping records of customer interactions, transactions, comments and complaints.
 </li>
 <li>
 Communicating and coordinating with colleagues as necessary.
 </li>
 <li>
 Ensure customer satisfaction and provide professional customer support. Maintain CSAT score.
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
 </li>
 </ul>
 
 
 
 
 
 Must Have Skills:
 
 
 <ul>
 <li>
 Voice Process and Non- Voice Process
 </li>
 <li>
 Typing speed- 25 to 30 WPM
 </li>
 <li>
 Good Verbal Communication
 </li>
 <li>
 Good written communication
 </li>
 </ul>
 
 
 
 
 
 Other details:
 
 
 <ul>
 <li>
 6 days working with Rotational Off
 </li>
 <li>
 9am to 6pm- work timings
 </li>
 </ul>
 
 
</div>

DuPont

<div>At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it&rsquo;s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world&rsquo;s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers
Designation: Customer Service Representative
Function: Customer Service
Location: Hyderabad
Reporting To: Customer Service Leader
Role &amp; Responsibilities:
The primary duty of the Customer Service Representative is to oversee the end-to-end (E2E) order to cash (OTC) process for their assigned line of business. The goal is to ensure customer satisfaction by serving as the primary contact for all customer interactions and order processing activities, working closely with sales representatives, key account managers, and other cross-functional stakeholders. As a key player in order management, the Customer Service Representative plays a critical role in meeting customer demands from B2B customers, OEMs, and Channel Partners. and ensuring successful execution of orders in a timely manner, without any issues. 
<ul><li>
Manage different types of customer orders like stock &amp; resale, Indent sales, BOND sales, High Sea Sales etc. through Customer Service work processes and systems. The CSR must analyze the Business Service Standards to meet customer needs while supporting Business functional performance.</li><li>
Liaising with internal stakeholders within business, cross functional team like Supply Chain, Credit, Finance, Logistics, Tax &amp; 3PL&rsquo;s etc.</li><li>
Responsible for E2E order execution in SAP, which includes all the order processing steps from order entry to invoice creation.</li><li>
Actively monitors open orders and proactive communication with the supply chain to ensure that deliveries arrive at the customer&rsquo;s location on time, as committed.</li><li>
Processes customer complaints and returns according to Complaint Management process and return policies. Able to identify the need for extra information to enable a thorough complaint analysis.</li><li>
To ensure effective implementation &amp; monitoring of a project discount or any other discount management program &amp; prudent issuance of credit note, if any.</li><li>
Responsible for new customer on-boarding process &amp; customer master update as and when there is change request.</li><li>
Review actual sales versus forecast/allocation and Interact with the sales/customer to get better understanding of variations to ensure order fulfillment in accordance with sales plan.</li><li>
Responsible for driving the E-commerce journey &amp; ensuring functional KPIs are met.</li><li>
Responsible for filing all the documents pertaining to order to cash process as per internal control guidelines (SOX/CRIM)</li><li>
To ensure all commercial activities are complying with SOX Requirements and Basic Accounting &amp; Taxation Guidelines.</li></ul> 
Experience<ul><li>
Having good commercial knowledge &amp; GST understanding</li><li>
3+ years relevant working experience &ndash; Order fulfillment / Supply Chain</li><li>
Experience using SAP system for order processing.</li><li>
Service Cloud &amp; Sales Force experience (preferred)</li><li>
Proficient knowledge in MS office</li><li>
Strong interpersonal and communication skills to work with different stakeholders and deliver the result.</li><li>
Good analysis, problem-solving &amp; Complaint handling skills</li></ul> 
Join our Talent Community to stay connected with us!
DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.</div>

Customer Service Representative

Molex

<div>Your Job
The Executive, Customer Service serves as the primary point of contact for customers, ensuring seamless communication between manufacturing, sales, and logistics teams. This role requires strong problem-solving skills, attention to detail, and the ability to manage customer inquiries efficiently. To be the main point of contact for all order fulfillment activities.
Our Team
Global Center of Excellence - Front Office Customer Support team as a Front Office Customer Support representative primary point of contact for all order fulfilment activities, ensuring prompt and efficient responses to inquiries from assigned customer accounts
What You Will Do 
 
<ul><li>Order Process management. Receive, check and process customer orders received on SAP. Follow-up with customers or internal departments on missing or incorrect data.</li><li>
Action requests for order changes with the relevant plants by following customer T&amp;C's when defined or per Molex Financial policy guidelines on: Expedites, Pull-in/push-out, Increase/decrease/cancellation.</li><li>
Analyze forecast demand against actual orders for all scheduling agreements and give feedback to customers, where the agreed parameters have been exceeded. The assigned responsibility may also include VMI customer where coordination required on the transition from an order driven customer to a consignment customer following the proper consignment guidelines. Coordinate relevant actions with Supply Chain, Sales and customer. Need to refer to Global VMI Key Criteria for VMI approval and adjust the appendix in coordination with the Contract Specialist/VMI Analyst. This also includes close follow up to ensure proper consumption billing and to perform hub inventory reconciliation as required.</li><li>
Shipping management. Co-ordination of any special shipping arrangement with the manufacturing locations/divisions, freight companies and warehouse as relevant. This will cover activities such as: Premium freight, agreement on freight cost liability and drop shipments.</li><li>
Complaint Handling (Quality Notifications and Dispute Management). Process customer complaints on the SAP system per the company guidelines. Co-ordinate relevant corrective actions with customer, sales engineers and plants to replace defect products and close the issue by providing 8D reports, credit notes etc. Maintain customer websites where requested.</li></ul>
Who You Are (Basic Qualifications)<ul><li>
Graduate/ Masters (Specialized in Commerce /supply chain /operations) with 2+ years Customer Service experience is desirable, preferably gained in electronic industry.</li><li>
Knowledge of Order Process management</li><li>
Knowledge of SAP / ERP system .</li><li>
Excellent communication and interpersonal skills.</li><li>
Working experience in Microsoft Suites (Excel, outlook, PPT)</li><li>
Clear understanding of manufacturing operation.</li></ul>
What Will Put You Ahead<ul><li>
Front office customer support activities.</li><li>
The ideal candidate will demonstrate team work, pro-activeness, and flexibility in supporting business needs.</li><li>
The candidate will have an organized approach, is expected to work independently in a highly pressure environment.</li></ul>
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.</div>

Executive, Customer Service

Turing

<div>
 
 
 Role Overview:
 
 
 
 We are seeking
 
 detail-oriented professionals
 
 with hands-on experience in
 
 customer service operations, e-commerce, or operations management
 
 . In this role, you&rsquo;ll help build workflows, datasets, and simulations that power the benchmarking of
 
 large language models (LLMs)
 
 .
 
 
 Your work will focus on
 
 recreating real-world support scenarios
 
 , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards.
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Recreate workflows for
 
 ticket handling, chat/email support, refunds/returns, and knowledge base management
 
 .
 </li>
 <li>
 Validate
 
 AI-generated outputs
 
 in customer support scenarios to ensure accuracy, compliance, and trustworthiness.
 </li>
 <li>
 Simulate
 
 escalations, SLA tracking, and quality audits
 
 within support workflows.
 </li>
 <li>
 Provide
 
 structured annotations and datasets
 
 to improve LLM training and evaluation.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Proven experience in
 
 customer service operations
 
 (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep).
 </li>
 <li>
 Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents).
 </li>
 <li>
 Strong
 
 attention to detail
 
 and ability to spot weaknesses in AI-generated workflows.
 </li>
 <li>
 Understanding of how
 
 operational data
 
 is used to train and evaluate LLMs.
 </li>
 <li>
 Excellent written English for creating
 
 training-quality datasets
 
 and validating AI outputs.
 </li>
 </ul>
 
 
 
 
 
 Perks of Freelancing with Turing:
 
 
 <ul>
 <li>
 
 Remote-first and flexible
 
 work environment.
 </li>
 <li>
 Opportunity to work on
 
 cutting-edge AI projects
 
 with leading LLM companies.
 </li>
 <li>
 Potential for
 
 contract extension
 
 based on performance and project needs.
 </li>
 </ul>
 
 
 
 
 
 Offer Details:
 
 
 <ul>
 <li>
 
 Commitment:
 
 Minimum 30 hours/week (at least 4 hours/day, with 4 hours overlapping PST).
 </li>
 <li>
 
 Engagement Type:
 
 Contractor / Freelancer (no medical or paid leave).
 </li>
 <li>
 
 Duration:
 
 1 month (possible extension).
 </li>
 </ul>
</div>

Customer Service Operator - 45024

Agilent Technologies

<div><h2 class="jobSectionHeader">Job Description</h2>
Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. 
 
Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.<ul><li>
Expertise on the process and able to work with very limited support and guidance from Supervisor. Clarity of thoughts and deep understanding of the process is key.</li><li>
Works on the allocated task assigned within the given timelines by following the standard process SOP and WI.</li><li>
Quality is of utmost importance for the process.</li><li>
May be responsible for booking orders, and/or processing quotes.</li><li>
Awareness of SAP CRM and Smartsheet are preferred.</li><li>
Must know how, what and when to communicate relevant information.</li><li>
Works very closely with partners and ensuring their expectations are met and well-handled within process guidelines</li><li>
Resolves problems by applying established policies, procedures and tactics.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2>
Min. Education &amp; Experience:<ul><li>
Requires minimum graduate certification and/or higher education, or equivalent combination of education and experience.</li><li>
Minimum of 5 years of total work experience for entry to this level</li><li>
Requires excellent English written and verbal communication skills.</li></ul>
Additional Details
This job has a full time weekly schedule.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.<h2 class="jobSectionHeader">
Travel Required:
</h2>No<h2 class="jobSectionHeader">
Shift:
</h2>Day<h2 class="jobSectionHeader">
Duration:
</h2>No End Date<h2 class="jobSectionHeader">
Job Function:
</h2>Customer Service</div>

Customer Service Admin

Rushabh Sealink PVt LTD

Key ResponsibilitiesCoordinate with Sales and Pricing teams for container bookings<ul><li>Place bookings with shipping lines, follow up, validate, and confirm all shipment bookings</li><li>Build and maintain long-term customer relationships through excellent service</li><li>Manage daily communication via emails and phone calls with customers &amp; shipping lines</li><li>Fetch and provide accurate vessel schedules to customers</li><li>Ensure timely and accurate data entry into the operating system</li><li>Direct customer queries or concerns to the appropriate department and provide prompt responses</li><li>Use daily customer service reports to confirm all release requirements before container pickup</li></ul>Requirements<ul><li>Strong communication skills &mdash; both verbal &amp; written</li></ul>&#61623; Minimum 2 years of experience in freight forwarding / shipping / logistics preferred<ul><li>Proficiency in MS Office &amp; ability to handle operational systems</li><li>Customer-focused mindset with problem-solving abilities</li></ul>Detail-oriented and able to manage multiple bookings simultaneouslyJob Types: Full-time, PermanentPay: &#8377;25,000.00 - &#8377;30,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Explore 4984+ Customer service in India this November. Find roles across top companies and apply now to boost your career.

4984 customer service jobs IN India

Customer Service Executive

Customer Service Executive

Customer Service Representative

Executive, Customer Service

Customer Service Operator - 45024

Customer Service Admin

Customer Service Executive