customer service representative Jobs in Pakistan

customer service representative

customer sales representative Jobs in Pakistan

customer sales representative

customer support representative Jobs in Pakistan

customer support representative

customer service representative (csr) Jobs in Pakistan

customer service representative (csr)

customer success specialist Jobs in Pakistan

customer success specialist

customer service

Idealancy

Job Summary:Idealancy is looking for an enthusiastic and experienced Customer Service Executive to join our team. The ideal candidate will be responsible for ensuring seamless customer communication, primarily focusing on confirming customer orders via phone calls and providing efficient support across digital channels like WhatsApp and Facebook.Key Responsibilities:The successful candidate will perform the following duties:<ul><li>Order Confirmation: Proactively call customers to confirm new orders, verify delivery details, and answer any immediate product or service-related questions.</li><li>Multi-Channel Support: Manage and respond to customer inquiries, issues, and feedback effectively through WhatsApp and Facebook Messenger.</li><li>Customer Relationship Management (CRM): Maintain a high level of professionalism and courtesy to build strong, long-lasting customer relationships.</li><li>Documentation: Accurately enter and update customer and order information in the company's database or CRM system.</li></ul>Experience : Minimum 6 Months of experience in Customer ServiceEducation : Bachelor&rsquo;s degree (Preferred)Job Type: Full-timePay: Rs25,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Service Executive

Growatt New Energy

<div>
 
 Growatt New Energy, a global leader in smart energy solutions, is looking for a Customer Service Engineer (CSR Engineer) to join our Pakistan team. The selected candidate will play a key role in supporting customers, diagnosing inverter-related issues, and ensuring superior after-sales service quality.
 
 
 
 Key Responsibilities
 
 
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 Respond to customer inquiries, troubleshoot inverter and PV system issues, and provide professional technical support.
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 Handle customer complaints and ensure timely resolution while maintaining service satisfaction standards.
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 Record and manage customer information, service cases, and feedback in accordance with company procedures.
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 Provide accurate technical advice and operational guidance to customers and partners.
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 Conduct satisfaction surveys, service follow-ups, and remote diagnostics where required.
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 Collaborate with the engineering team to ensure continuous improvement in service processes.
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 Support internal communication between customers, service centers, and HQ.
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 Perform other related duties assigned by the supervisor or management.
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 Qualifications
 
 
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 Education: Bachelor&rsquo;s degree in Electrical, Electronics, or related engineering discipline.
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 Experience: 1+ year in customer service, technical support, or the solar/PV industry (preferred).
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 Languages: Proficiency in English and Urdu; Chinese language skills will be an advantage.
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 Technical Skills: Knowledge of solar inverters, MS Office, and CRM tools.
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 Soft Skills: Strong communication, analytical thinking, and problem-solving ability.
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 Work Ethic: A proactive team player with adaptability and willingness to learn.
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 </ol>
 
 For a faster response, please email your information to syedhamza.qamar@growatt.com using this format:
 
 
 Name &ndash; Position &ndash; Base &ndash; Available from
 
 
 
</div>

Customer Service Engineer

AK CONSULTANTS Pvt Ltd

ob description:The Customer Service Representative is responsible for providing excellent customer service by handling inquiries, resolving complaints, processing orders, and ensuring customer satisfaction. The role requires strong communication skills, empathy, and attention to detail to maintain positive customer relationships and uphold company values.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or social media in a professional and timely manner.</li><li>Provide accurate information about products, services, and policies.</li><li>Handle and resolve customer complaints or escalate issues to the appropriate department.</li><li>Process orders, forms, applications, and requests accurately.</li><li>Maintain customer records and update account information in the CRM system.</li><li>Follow up with customers to ensure issues are resolved and satisfaction is achieved.</li><li>Identify opportunities to upsell or cross-sell products/services where appropriate.</li><li>Collaborate with internal teams (sales, logistics, technical support) to ensure smooth service delivery.</li><li>Meet or exceed individual and team performance metrics (e.g., response time, resolution rate, satisfaction score).</li><li>Stay updated on product knowledge, company policies, and customer service best practices.</li></ul>Qualifications &amp; Skills:<ul><li>Education: High school diploma or equivalent (Bachelor&rsquo;s degree preferred).</li><li>Experience: 1&ndash;3 years of experience in customer service or related roles.</li><li>Skills:</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Good computer literacy (CRM systems, Microsoft Office, chat tools).</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Positive attitude, patience, and empathy toward customers.</li></ul>Job Type: Full-timeLocation: DHA Phase 8Job Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthWork Location: In person

Customer Service Representative

Retail Direct Private Limited

Role and Responsibilities<ul><li>As a Customer Service &amp; Sales Representative, you'll be the first point of contact for our valued clients.</li><li>You&rsquo;ll assist them across multiple channels &mdash; including live chat, phone, and email &mdash; to ensure they receive quick, helpful, and friendly support.</li><li>Responding to inbound live chats, phone calls, and emails from customers</li><li>Making outbound calls and follow-ups as needed for case resolutions or sales queries</li><li>Handling inquiries related to orders, returns, products, and general support</li><li>Working closely with internal teams (sales, logistics, technical support) to resolve customer cases</li><li>Logging all customer communications accurately in our CRM system</li><li>Escalating unresolved issues to the appropriate team or Team Manager</li><li>Maintaining a positive, customer-first attitude &mdash; even when challenges arise</li></ul>Qualifications and Education Requirements<ul><li>Bachelor&rsquo;s</li></ul>Key Requirements<ul><li>Minimum 1 year experience in a similar role.</li><li>A strong communicator &mdash; both written and verbal (fluent English required)</li><li>Comfortable juggling multiple channels &mdash; live chat, phone, and email</li><li>Confident using computers and learning new systems quickly</li><li>Detail-oriented, proactive, and a natural problem-solver</li><li>Able to work independently and as part of a collaborative, supportive team</li><li>Passionate about delivering 5-star customer experience.</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Agent

JOFA Group

As a Customer Service Executive, you will be the main point of contact for customers, handling inquiries, complaints, and requests related to products, orders, and brand services.Key Responsibilities<ul><li>Respond to customer queries via phone, email, chat, or social media.</li><li>Handle order processing, exchanges, returns, and refunds.</li><li>Provide detailed product information.</li><li>Coordinate with warehouse and logistics teams to ensure timely delivery.</li><li>Maintain records of customer interactions and feedback.</li><li>Manage customer escalations with professionalism and empathy.</li><li>Support marketing and sales teams during campaigns or launches.</li><li>Monitor brand reputation on online platforms (Instagram, WhatsApp, etc.).</li></ul>Skills &amp; Qualifications<ul><li>Excellent communication and interpersonal skills.</li><li>Passion for fashion and understanding of current trends.</li><li>Problem-solving and multitasking ability.</li><li>Fluency in English</li><li>Previous experience in fashion retail, e-commerce, or luxury brands preferred.</li><li>Educational background: Bachelor&rsquo;s degree in Business, Fashion Management, or related field.</li></ul>Job Type: Full-timeWork Location: In person

HZA SMC PVT LTD

We are looking for experience CSR (Customer Service Representative) person who has the experience of working in an online digital electronics store, specializing in smartphones, tech gadgets, and accessories for delivering exceptional support across online channels by assisting customers with orders, product inquiries, shipping concerns, returns, handling customer complaints,inquiries, and overall shopping experience. The CSR helps maintain high customer satisfaction by providing timely, accurate, and friendly communication.Key Responsibilities:<ul><li>Must be available for customer support 24/7 if any queries come through on E-bay.</li><li>Majorly deal with the incoming and outgoing calls.</li><li>Must be able to work on Google Sheets.</li><li>Respond to customer inquiries via email, chat, phone, and social media regarding orders, products, payments, and website navigation.</li><li>Assist customers with placing orders, tracking shipments, processing returns, and handling refunds or exchanges.</li><li>Investigate and resolve issues related to shipping delays, damaged products, missing items, or incorrect orders.</li><li>Maintain accurate customer records in CRM and e Commerce platforms (e.g., WooCommerce, Amazon, E bay, etc).</li><li>Coordinate with warehouse, logistics, and operations teams to ensure timely and accurate order fulfillment.</li><li>Provide product information, recommend alternatives, and guide customers through the purchase process.</li><li>Escalate complex issues to supervisors or specialized departments when necessary.</li><li>Monitor customer feedback and report recurring issues or trends to improve overall customer experience.</li></ul>Qualifications:<ul><li>Experience in customer service, preferably in an e-commerce or online retail environment.</li><li>Strong written and verbal communication skills in English.</li><li>Ability to multitask and manage a high volume of inquiries during peak periods.</li><li>Familiarity with e Commerce platforms , CRM systems.</li><li>Basic computer knowledge and comfort using web-based tools.</li><li>Strong problem-solving skills and attention to detail.</li></ul>Apply Now:<ul><li>Email your CV to: hr@mobileemporium.com.au</li></ul>WhatsApp: 0334 0440849<ul><li>Job Type: Full-time</li><li>Pay: Rs50,000.00 &ndash; Rs80,000.00 per month</li><li>Work Location: In person</li></ul>Job Location: 895 N Basement, J Solar Building beside LAPS School, Poonch Road Samanabad, Lahore.Timings: 5:00 AM &ndash; 2:30 PM (Monday to Saturday)Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>How many years of experience do you have as a CSR?</li><li>What is your Current Salary &amp; Expected Salary?</li><li>How soon could you join us If Selected?</li></ul>Work Location: In person

AV Private Limited

Job Title: Customer Service Coordinator Job SummaryWe are seeking a proactive and organized Customer Service Coordinator to deliver exceptional service and technical support to our clients. The ideal candidate will act as a key point of contact for customer inquiries, ensuring timely resolutions, maintaining detailed documentation, and supporting smooth service operations. This role requires strong communication skills, attention to detail, and the ability to manage both customer support and administrative tasks effectively.Key Duties &amp; Responsibilities<ul><li>Provide outstanding customer service through phone, email, and live chat.</li><li>Respond promptly to customer inquiries, concerns, and service-related questions.</li><li>Identify, diagnose, and resolve technical issues related to company services.</li><li>Maintain accurate records of all customer interactions in accordance with company policies.</li><li>Coordinate with internal teams to ensure smooth resolution of customer issues.</li><li>Collect and document customer feedback to help improve services and customer experience.</li><li>Assist with administrative tasks and ensure efficient support operations.</li><li>Handle sensitive and confidential information with professionalism and discretion.</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience in customer service, administrative support, or a related role.</li><li>Excellent verbal and written communication skills.</li><li>Strong organizational abilities and attention to detail.</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint).</li><li>Ability to multitask, prioritize, and work under minimal supervision.</li><li>Strong problem-solving skills and a customer-first mindset.</li></ul>Salary &amp; Benefits<ul><li>Salary: As per interview (expected PKR 60,000 &ndash; 70,000)</li><li>EOBI Coverage</li><li>Appreciation-based Lunch/Dinner</li><li>Bi-Annual Salary Increments + Performance-based Increments</li><li>Internal Promotions &amp; Career Growth Opportunities</li></ul>Job TypeFull-Time &amp; Permanent Location: D2, Johar Town Phase 1, Lahore (nearby candidates preferred) Work Mode: On-siteJob Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Service Coordinator

Explore 2924+ Customer service in Pakistan this December. Find roles across top companies and apply now to boost your career.

2924 customer service jobs IN Pakistan

Customer Service Executive

Customer Service Engineer

Customer Service Representative

Customer Service Agent

Customer Service Executive

Customer Service Representative

Customer Service Coordinator