customer support representative Jobs in Pakistan

customer support representative

customer service representative (remote) Jobs in Pakistan

customer service representative (remote)

customer support executive Jobs in Pakistan

customer support executive

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call center representative Jobs in Pakistan

call center representative

customer service

IBEX Global

Job description:We are looking for enthusiastic, customer-focused, and driven individuals to join our team as Global Customer Support Associates. In this role, you will interact with international customers through voice and chat channels, providing exceptional support and ensuring a positive customer experience.Whether you're an experienced Customer Service Representative or a motivated fresher looking to start your career, we encourage you to apply.Key Responsibilities Handle inbound customer interactions for international clients via calls or chat. Provide accurate information regarding products, services, and policies. Resolve customer inquiries, complaints, and technical/basic service issues in a timely manner. Maintain detailed and accurate records of customer interactions in CRM systems. Meet individual and team performance targets, including quality and productivity metrics. Escalate complex issues to relevant departments when required. Maintain a high level of customer satisfaction and professionalism at all times.Requirements:Intermediate / Higher Secondary education or above. Strong written and verbal communication skills in English Ability to work night shifts and rotational schedules. Customer-focused attitude with excellent problem-solving skills. Basic computer and typing skills.Additional:1. Previous CSR experience is a plus.Freshers are encouraged to apply as well.Job Types: Full-time, FresherLanguage:English (Required)Work Location: In personPay: Rs65,000.00 - Rs115,000.00 per monthLanguage:<ul><li>English (Preferred)</li></ul>Work Location: In person

Customer Service

Zameen.com

<div>
 
 Zameen.com is looking to hire a passionate candidate for its &lsquo;Customer Service Officer Sales&rsquo; post.
 
 
 
 
 
 About Us:
 
 
 Zameen.com is Pakistan&rsquo;s Largest Online Real Estate Portal Connecting Buyers with Sellers within &amp; outside the country Zameen.com started its funding first round in 2012 which constituted of several angel investors and substantial investment from venture capital firms. A further two rounds of major investment were closed in late 2015 and early 2016, bringing in a total of $29 million.
 
 
 
 
 
 Job Description:
 
 
 As an Customer Service Officer Sales, you will be responsible for selling property units, paying visits to clients, understanding client requirements and giving demonstrations while ensuring that deals are closed. While communicating effectively with customers, you will act as the face of the company to ensure each customer has a positive experience at Zameen.com by providing a simple and seamless process.
 
 
 
 
 
 Duties and Responsibilities:
 
 
 Understanding clients requirements
 
 
 Ensure that clients are thoroughly briefed about relevant property units.
 
 
 Ensure that clients are given demonstrations, carry out site visits and timely closure of deals.
 
 
 Follow up with clients to understand evolving change in requirements.
 
 
 Maintain good relationship with the clients.
 
 
 
 
 
 Requirements:
 
 
 Education to degree level or equivalent practical experience.
 
 
 Passionate about sales. The ideal candidate will have commitment and focus on excellence and customer service, and a strong alignment with our core values
 
 
 1-2 year of experience in sales (Fresh Graduates are also encouraged to apply)
 
 
 Strong communication skills.
 
 
 
 
 
 Benefits:
 
 
 An opportunity to become part of a highly professional and dynamic team working on the best practices.
 
 
 An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.
 
 
 Local and international exposure with our partner ventures.
 
</div>

Customer Service Officer

Digital Penguin

Position OverviewWe are looking for an enthusiastic and client-oriented Customer Service Representative (CSR) to become part of our growing team. The ideal candidate will be responsible for assisting customers, assessing their needs, and ensuring a positive customer experience throughout the claims process.Core Responsibilities<ul><li>Manage incoming and outgoing telephone calls.</li><li>Engage with clients/customers to identify concerns and gather relevant information.</li><li>Assess and confirm customer qualification based on campaign requirements.</li><li>Accurately capture and update customer details within the CRM database.</li><li>Provide clear and concise guidance regarding the claims procedure.</li><li>Arrange appointments or connect customers with legal consultants, assessors, or case specialists when necessary.</li><li>Adhere to company policies, compliance standards, and data privacy regulations.</li><li>Demonstrate professionalism, patience, and compassion when assisting vulnerable individuals.</li><li>Achieve daily, weekly, and monthly performance objectives.</li><li>Maintain detailed and accurate records of customer communications and case updates.</li></ul>Required Skills &amp; Qualifications<ul><li>Strong spoken and written communication abilities.</li><li>Excellent active listening and probing skills.</li><li>Previous experience in customer support or a call center environment is advantageous; however, fresh candidates with strong communication skills are encouraged to apply.</li><li>Ability to handle confidential and sensitive discussions with professionalism.</li><li>Proficiency in computer applications and data entry tasks.</li><li>Working knowledge of CRM platforms is preferred.</li><li>Comfortable working in a performance-driven environment.</li><li>Strong analytical thinking, problem-solving capabilities, and attention to detail.</li></ul>Performance Metrics (KPIs)<ul><li>Daily call volume handled.</li><li>Number of eligible leads generated.</li><li>Lead conversion performance.</li><li>Customer satisfaction ratings.</li><li>Accuracy of information entered and compliance with procedures.</li><li>Attendance, efficiency, and productivity measurements.</li></ul>Work Schedule<ul><li>Monday &ndash; Thursday: 1:00 PM &ndash; 10:30 PM</li><li>Friday: 2:30 PM &ndash; 9:30 PM (Half Day)</li><li>Saturday: 2:00 PM &ndash; 8:00 PM (Half Day)</li><li>Sunday: Fixed weekly off</li></ul>Important: Employees are required to arrive at the office at least 10 minutes before their scheduled shift.Employee Benefits<ul><li>Complimentary company-provided dinner</li><li>Positive and professional workplace culture</li><li>Career advancement opportunities</li><li>Pre-employment training and development</li><li>Annual leave and paid public holidays</li></ul>Employment TypeOnsite / Office-Based PositionPay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Service Representative

EcoEnergy Systems

We are looking for a highly motivated and customer-focused Customer Service Representative with excellent English communication skills to join our growing team. The ideal candidate should have experience handling outbound/inbound calls with UK-based customers and be confident in building rapport, nurturing leads, and delivering exceptional customer experiences.Key Responsibilities:<ul><li>Handle inbound and outbound calls with UK-based customers in a professional and engaging manner.</li><li>Build strong relationships with potential customers through effective communication and follow-ups.</li><li>Maintain and manage leads efficiently, ensuring timely follow-ups and positive customer experiences.</li><li>Guide customers through the process and assist in scheduling surveys/appointments.</li><li>Accurately update customer interactions and records in CRM systems.</li><li>Coordinate with internal teams to ensure smooth communication and service delivery.</li><li>Resolve customer queries and concerns professionally while maintaining high customer satisfaction.</li><li>Consistently achieve assigned targets and KPIs.</li></ul>Requirements:<ul><li>Previous experience in Customer Service, Call Center, or UK Campaigns.</li><li>Strong English communication and listening skills.</li><li>Confident, professional, and customer-oriented personality.</li><li>Ability to handle objections and build trust with customers.</li><li>Experience with CRM tools is a plus.</li><li>Self-motivated, target-driven, and able to work in a fast-paced environment.</li></ul>Strong interpersonal and relationship-building skills.If you have a strong sales background and can communicate confidently with international clients, we&rsquo;d love to hear from you.Send your updated resume at: hinashaukat@ecoenergyservices.co.uk Please Mention CSR in Subject Line.Immediate Joiners will be preferred.Pay: Rs80,000.00 - Rs160,000.00 per monthApplication Question(s):<ul><li>How much experience do you have in sales, and what kind of sales campaigns have you worked on in the past?</li><li>Was your role B2B or B2C sales? </li><li>	What CRM tools have you used? </li><li>What is your Current Salary?</li><li>Are you comfortable working onsite in Johar Town Lahore from 2 PM to 11 PM? or 6 working days in a week?</li><li>How many sales were you generating on average?</li><li>Which international campaigns have you worked on?</li><li>How many outbound calls did you make daily in your previous role? </li></ul>Work Location: In person

Crewlogix Technologies

Position Overview: We are seeking a motivated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, providing product/service information, addressing concerns, and driving sales through excellent communication and relationship-building skills.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat in a timely and professional manner.</li><li>Provide detailed information about products and services to potential and existing customers.</li><li>Identify customer needs and recommend suitable products or solutions.</li><li>Maintain positive relationships with customers by addressing concerns and resolving issues effectively.</li><li>Meet or exceed sales targets and contribute to overall team goals.</li><li>Accurately process orders, applications, and requests.</li><li>Keep records of customer interactions, transactions, and feedback.</li><li>Collaborate with internal teams to ensure customer satisfaction.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree or equivalent experience preferred.</li><li>Prior experience in customer service or customer support roles is a plus.</li><li>Strong verbal and written communication skills.</li><li>Ability to handle challenging situations with patience and professionalism.</li><li>Goal-oriented, with proven ability to achieve sales targets.</li><li>Proficiency in MS Office and CRM tools is desirable.</li><li>Excellent problem-solving and interpersonal skills.</li></ul>Job Type: Full-timeWork Location: In person

IGET Solutions PVT Ltd

IGET SOLUTIONS PVT LTD looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for managing customer interactions, resolving queries.Key Responsibilities:<ul><li>Handle customer calls in a professional and courteous manner.</li><li>Respond to customer inquiries via phone, email, or live chat promptly and effectively.</li><li>Provide accurate information about company services, processes, and policies.</li><li>Resolve customer complaints and issues while maintaining a positive customer experience.</li><li>Maintain detailed and accurate records of customer interactions in the system.</li><li>Follow up with customers to ensure their concerns are resolved.</li><li>Maintain a professional tone and deliver high-quality customer support at all times.</li></ul>Requirements:<ul><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and active listening abilities.</li><li>Ability to handle customers calmly and professionally under pressure.</li></ul>Timings: 5:00 PM Till 2:00AM LOCATION: Johar Town-Opposite of emporium mall-Gate 3. NIGHT SHIFT. Salary: Up to Rs. 80,000/Pay: Up to Rs80,000.00 per monthWork Location: In person

H&S Associates

A well renowned Construction firm in Lahore, to deal with its clients and Queries . We need a female customer service officer to deal with clients online(Through Calls &amp; Messages) Should be fluent in English , maintain good values and has a good knowledge of how to brief the client about product. Individual with a good knowledge of Accounts and knows how to operate Microsoft Office (Word and Excel) will be our priority.Job Types: Full-time, Part-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Female Customer service officer

Explore 741+ Customer service in Pakistan this July. Find roles across top companies and apply now to boost your career.

741 customer service jobs In Pakistan

Customer Service

Customer Service Officer

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Female Customer service officer