call center representative

branch sales & service executive Jobs in Pakistan

branch sales & service executive

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assistant manager customer success - navigator hr Jobs in Pakistan

assistant manager sales

customer service

Digital Penguin

Job DescriptionPrime Kingdom Pvt. Ltd. is looking for a dedicated and customer-focused Floor Agent (CSR) to join our Contact Center team. The ideal candidate will be responsible for handling customer interactions, resolving queries, and ensuring a seamless customer experience.The Floor Agent will attract and assist potential customers by answering product and service-related questions, while also suggesting relevant solutions from our company and client offerings. The goal is to maintain high service standards and ensure maximum customer satisfaction.Key Responsibilities<ul><li>Provide clear and accurate information about products and services to customers contacting the call center.</li><li>Handle customer complaints efficiently, ensuring quick and professional resolution within agreed service levels.</li><li>Maintain high customer satisfaction from the first interaction to final resolution.</li><li>Suggest improvements to enhance team performance and operational efficiency to senior management.</li><li>Follow all company policies, procedures, and service standards set by management.</li><li>Accurately record customer orders, complaints, queries, and feedback in the system.</li><li>Ensure First Call Resolution (FCR) by taking ownership of customer concerns.</li><li>Stay updated on company products, services, and client policies.</li><li>Actively participate in team huddles, training sessions, and refresher courses.</li><li>Handle a high volume of incoming calls and manage customer interactions professionally.</li><li>Coordinate with clients and internal teams to ensure smooth order processing and delivery.</li></ul>Qualifications &amp; Requirements<ul><li>Education: Bachelor&rsquo;s Degree (Required)</li><li>Strong understanding of CRM systems</li><li>Excellent communication skills (Fluent English preferred)</li><li>Customer-focused mindset with strong problem-solving abilities</li><li>Professional attitude with empathy and patience</li><li>Basic computer proficiency</li><li>Attention to detail and quality-focused approach</li><li>Ability to manage multiple calls and tasks efficiently</li></ul>Working Conditions<ul><li>Evening shift</li><li>High call volume environment requiring quick and effective responses</li></ul>Benefits &amp; Perks<ul><li>Subsidized Lunch</li><li>Commisson and incentives on Leads Signed</li><li>Recreational Activities</li><li>Company Treats &amp; Events</li><li>Performance-Based Bonuses (KPI Achievements)</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Representative - OutBound

Telemarketing

Responsibilities:<ul><li>Handle customer calls professionally</li><li>Provide accurate information and resolve queries</li><li>Maintain a positive and helpful attitude</li><li>Ensure customer satisfaction</li></ul>Requirements:<ul><li>Good English communication skills</li><li>Intermediate / Graduate (Freshers can apply)</li><li>Confident, energetic, and self-motivated</li><li>Basic computer knowledge</li></ul>What We Offer:<ul><li>Competitive salary + attendance allowance</li><li>Unlimited commission opportunities</li><li>Friendly and professional environment</li><li>Growth and career development</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs45,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Preferred)</li></ul>Work Location: In person

Call Center Executives / Customer Service Representatives

Planlab Solutions

PlanLab Solutions is seeking a highly motivated and customer-oriented individual to join our growing team as a Customer Service Representative. In this role, you will be the first point of contact for our international clients, delivering exceptional support via chat, email, and phone.Location: Model Town Link Road, LahoreShift: Night Shift &ndash; 9:00 PM to 6:00 AM (9 Hours)Responsibilities:<ul><li>Handle customer inquiries professionally via email, live chat, and phone</li><li>Manage and respond to tickets using CRM and helpdesk tools such as Gorgias, Zendesk, Freshdesk, or HubSpot</li><li>Resolve customer issues and complaints by identifying the root cause and providing effective solutions</li><li>Follow up with customers to ensure their issues are fully resolved, and they are satisfied</li><li>Process and manage refunds, returns, exchanges and order cancellations accurately</li><li>Track orders and provide real time shipping updates to customers using platforms like Shopify, WooCommerce, or Amazon Seller Central</li><li>Manage and moderate social media ad comments and direct messages professionally</li><li>Maintain accurate and up-to-date customer records within the CRM system</li><li>Provide product information, troubleshooting guidance, and general support</li><li>Escalate complex issues to the Team Lead when necessary and follow up until resolved</li><li>Stay updated on product and industry knowledge to deliver the best service possible</li><li>Work collaboratively with the team to ensure smooth daily operations</li></ul>Requirements:<ul><li>Excellent communication skills in written and verbal English.</li><li>Strong customer service orientation and ability to empathize with customers.</li><li>Good problem-solving skills and ability to think on one's feet.</li><li>Ability to work independently and as part of a team.</li><li>Basic computer and internet skills.</li><li>Ability to multitask and prioritize workload.</li><li>Flexibility to work in shifts, including weekends and holidays.</li></ul>Qualifications:<ul><li>High school diploma or equivalent (minimum)</li><li>Experience in a call center or customer support role via chat or email is a plus</li><li>Experience working with any CRM or helpdesk software is preferred</li><li>Proficiency in spoken and written English is a must</li><li>Comfortable working with computers and various software applications</li><li>Fast typing speed with accuracy is a plus</li></ul>Why Join Us?<ul><li>No sales, no targets, no commission pressure &mdash; pure customer support</li><li>Stable night shift with fixed hours</li><li>Work with international clients and brands</li><li>Hands-on experience with industry-leading CRM tools</li><li>Friendly and supportive team environment</li></ul>Please submit your resume along with a short cover letter highlighting your relevant experience and why you'd be a great fit for this role.We thank all applicants for their interest. Only shortlisted candidates will be contacted for an interview.Job Types: Full-time, ContractPay: Rs35,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>What is your current Salary?</li><li>What is your expected salary?</li><li>Are you comfortable with outbound calls?</li><li>Can you write emails and do live chat?</li><li>Are you available for the on-site night shift (09 pm- 07 am)?</li></ul>Work Location: In person

CSR - Customer Support - Customer Service Representative - Night

CoreEdge Solution.

Customer Service Representative (Night Shift) &ndash; US ClientsCore Edge Solutions | Gulberg III, Lahore | On-Site | Full-TimeSalaryStarting from PKR 100,000/month<ul><li>Performance Bonuses</li><li>Company Transportation</li></ul>Join Our Growing TeamCore Edge Solutions is hiring a Customer Service Representative (CSR) for our night shift operations in Gulberg III, Lahore.If you have excellent English communication skills, enjoy helping people, and want to build a rewarding career with international clients, this is the perfect opportunity for you.As the voice of our brand, you&rsquo;ll support customers from the United States and global markets through calls, email, and live chat while delivering an outstanding customer experience.What You&rsquo;ll Do<ul><li>Handle customer interactions via calls.</li><li>Resolve customer concerns with professionalism, empathy, and confidence</li><li>Maintain accurate records of customer conversations in the CRM system</li><li>Coordinate with internal teams for quick issue resolution</li><li>Deliver a high-quality customer experience in every interaction</li><li>Build trust and strengthen long-term client relationships</li></ul>What We&rsquo;re Looking For<ul><li>Strong spoken and written English</li><li>Previous customer service / call center experience preferred</li><li>Experience dealing with US clients is a strong plus</li><li>Excellent listening and problem-solving skills</li><li>Ability to work comfortably in night shifts</li><li>Must be able to work on-site in Gulberg III, Lahore</li><li>Positive attitude, patience, and attention to detail</li></ul>Preferred Experience<ul><li>1+ year in customer service or call center</li><li>1 year of US client dealing experience preferred</li></ul>Why Join Core Edge Solutions?<ul><li>Market-competitive salary</li><li>Attractive performance-based bonuses</li><li>Company-provided transportation</li><li>Professional and growth-focused work environment</li><li>Career growth opportunities with international exposure</li><li>Continuous learning and skill development</li><li>Supportive team culture</li></ul>Apply NowIf you&rsquo;re passionate about customer service and want to grow with a fast-paced international company, we&rsquo;d love to hear from you.Apply today and start your career with Core Edge Solutions.Pay: From Rs100,000.00 per monthApplication Question(s):<ul><li>How old are you?</li><li>Can you work Mon to Sat?</li></ul>Work Location: In person

Inbound Customer Support Representative – Night Shift / 100k Basic

Explosion Services

We are looking for a dedicated and empathetic Experienced Customer Service Representative (CSR) to join our Durable Medical Equipment (DME) campaign. The CSR will handle inbound and outbound calls, verify insurance details, assist patients with equipment orders, and ensure top-tier service in accordance with HIPAA regulations and DME compliance standards.Key Responsibilities:Verify insurance eligibility, benefits, and coverage for DME items.Educate patients on proper use and maintenance of DME.Explain patient responsibility and out-of-pocket costs clearly and professionally.Coordinate with healthcare providers, insurance companies, and internal departments.Handle sensitive patient information with confidentiality and compliance (HIPAA).Escalate issues to supervisors when necessary for resolution.Qualifications:Minimum of 6 months of experience in a healthcare/DME customer service role.Familiarity with insurance verification and prior authorization processes.Excellent communication skills.Comfortable working in a fast-paced, target-driven environment.Must be HIPAA compliant and aware of medical privacy regulations.Preferred Skills:BPO or call center experience in a US healthcare campaign.Ability to multitask and manage high call volumes.Empathetic, patient-focused, and detail-oriented.Job Type: Full-timeJob Types: Full-time, Part-time, FresherWork Location: In personJob Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Calling agent(Experience only)

Taraki

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 Our client
 
 The Logic Design
 
 is looking for
 
 Customer Support Representative
 
 in
 
 Lahore.
 
 
 Responsibilities:
 
 
 
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 Handle customer inquiries and complaints during night shift hours.
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 Provide information about products and services.
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 Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
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 Document and update customer records based on interactions.
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 Develop and maintain a knowledge base of the evolving products and services.
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 Collaborate with the daytime support team for seamless 24/7 operational efficiency.
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 Strive to meet or exceed individual and team performance goals.
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 Requirements:
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 Availability to work night shifts and maintain flexibility with scheduling.
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 Less than one year of customer service experience is required; freshers are welcome to apply.
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 Strong verbal communication skills and ability to handle stressful situations with ease.
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 Proficiency in basic computer applications and capable of navigating complex software systems.
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 Resilience and problem-solving skills, with the ability to think on your feet.
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 A positive attitude and willingness to go the extra mile to ensure customer satisfaction.
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 Ability to work in a fast-paced environment and manage multiple priorities.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
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 High school diploma or equivalent.
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 Basic understanding of sales principles and customer service practices.
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 Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
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 Strong organizational and multitasking skills, with keen attention to detail.
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 Ability to work effectively as part of a team and independently when required.
 
 
 
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 </ul>
 
 Compensation:
 
 
 
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 Basic salary with commission based on performance metrics and goals achieved.
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 Opportunities for career growth and development within the company.
 
 
 
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 Additional Information:
 
 
 
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 Full-time position with potential overtime.
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 Opportunities for additional on-the-job training and skill development.
 
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Customer Support Representative - The Logic Design

Xynomics

HPH International is Hiring: Customer Support ExecutiveAre you passionate about helping others and delivering exceptional customer service?Join our dynamic team as a Customer Support Executive and grow your career with us!Location: KarachiJob Type: Full-timeExperience: 2 to 3 yearsKey Responsibilities:Handle customer inquiries via phone, email, and chatProvide accurate information and resolve customer issues efficientlyMaintain records of customer interactionsCollaborate with internal teams for timely issue resolutionRequirements:Excellent communication skills (verbal &amp; written)Strong problem-solving abilitiesProficiency in MS Office and computer skillsPositive attitude and team spiritWhat We Offer:Friendly and professional work environmentCareer growth opportunitiesCompetitive salary and performance-based IncrementApply now at: Careers@hospicaresystems.comJob Type: Full-timeWork Location: In person

Female Customer Support Executive

Explore 322+ Customer service in Pakistan this June. Find roles across top companies and apply now to boost your career.