customer service representative Jobs in Pakistan

customer service representative

customer support representative Jobs in Pakistan

customer support representative

customer sales representative Jobs in Pakistan

customer sales representative

customer support executive Jobs in Pakistan

customer support executive

call center representative Jobs in Pakistan

call center representative

customer service

Icon Global Pvt. Limited

<p><b>Job Description: Customer Service Executive</b></p><p><b>ICON GLOBAL PRIVATE LIMITED</b><br/>DHA Phase 2 Extension<br/>Full-Time | Onsite<br/>Shift: 6:00 PM &ndash; 3:00 AM<br/>Working Days: Monday to Friday</p><p><b>Job Summary</b></p><p>ICON GLOBAL PRIVATE LIMITED is seeking a proactive and detail-oriented <b>Customer Service Executive</b> to manage customer interactions across multiple channels, including calls, emails, and live chat. The ideal candidate will be responsible for handling inquiries, processing orders, coordinating with the warehouse, and ensuring a smooth customer experience from order placement to delivery.</p><p><b>Key Responsibilities</b></p><ul><li>Handle and respond to multiple customer queries simultaneously via calls, emails, live chat, and web chat</li><li>Take accurate order details from customers and prepare <b>sales orders and quotations using QuickBooks</b></li><li>Share confirmed orders and quotations with the warehouse team in the USA</li><li>Track orders and proactively update customers regarding order status and delivery timelines</li><li>Ensure timely and professional resolution of customer concerns</li><li>Maintain accurate customer and order records in the system</li><li>Deliver a high level of customer satisfaction through effective communication and follow-ups</li></ul><p><b>Requirements</b></p><ul><li>Excellent verbal and written English communication skills</li><li>Familiarity with <b>QuickBooks software</b></li><li>Strong command over PC/laptop usage with speed and accuracy</li><li>Ability to manage multiple tasks efficiently in a fast-paced environment</li><li>Energetic, proactive, and detail-oriented personality</li><li>Strong problem-solving and customer handling skills</li><li>Willingness to work night shift (6:00 PM &ndash; 3:00 AM)</li></ul><p><b>Benefits</b></p><ul><li>Medical coverage</li><li>Paid leaves</li><li>Leave encashment</li><li>Provident fund</li><li>Annual bonus</li></ul><p><b>Job Type:</b> Full-time<br/><b>Work Location:</b> In person</p><p>Job Type: Full-time</p><p>Experience:</p><ul><li>Customer Service: 3 years (Preferred)</li></ul><p>Language:</p><ul><li>ENGLISH fluently  (Preferred)</li></ul><p>Work Location: In person</p>

Customer Service Executive

Heytech Limited

<p><b>Please read the job description and requirements before you apply</b></p><p><i><b>Job Description and Requirements</b></i></p><p>We are looking for a &ldquo;<b>Customer Support Representative</b> for international campaign&rdquo;. The ideal candidate must be capable of maintaining a good relationship with customers. The target is to ensure excellent service grades, respond efficiently to customer inquiries, and maintain high customer satisfaction</p><ul><li>Listen to customers&rsquo; concerns, issues and questions</li><li>Communicate with international clients via emails/chats and calls</li><li>Resolve queries and answer customers&rsquo; questions and guide them about orders, return process , shipments to your best ability</li><li>Keep yourself updates with product knowledge</li><li>Maintain a positive attitude and calmly respond to customers&rsquo; complaints</li><li>Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise</li><li>Recommend possible products to meet the customers&rsquo; needs</li><li>Refer issues and questions to managers if necessary</li><li>Prepare product and customer reports by gathering data collected during customer interactions</li><li><b>Can Manage night or overnight shift</b></li><li>Strong E-commerce support customer background.</li><li><b>Experience: 1 to 2 years in customer service (not sales)</b></li><li><b>Intermediate / Graduate / O/A Levels.</b></li></ul><p><i><b>Skills:</b></i></p><ul><li>Strong command of verbal and non-verbal communication.</li><li>Must be Fluent in English</li><li>Email writing skills.</li><li><b>Experienced in Customer Service is a must</b></li></ul><p><b>Timing : </b>overnight or night shift<br/><b>Location: </b>Gulshan e Iqbal<br/><b>Salary: 40k - 55k</b></p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs55,000.00 per month</p><p>Work Location: In person</p>

Customer Service/ CSR

Ecolab

<div>
 Want to build a brighter, bolder future and cultivate your career?
 <strong>
  Join Ecolab&rsquo;s team and help create a world in which we all thrive.
  <br/>
  <br/>
 </strong>
 Ecolab is seeking a
 <strong>
  Customer Service Agent
 </strong>
 to join our team in (Karachi). As a Customer Service Agent, you&rsquo;ll handle customer inquiries, support multiple divisions, and use your expertise to ensure every interaction reflects Ecolab&rsquo;s commitment to service excellence. In the absence of a supervisor, you&rsquo;ll step in to provide direction and maintain service continuity.
 <br/>
 <br/>
 <strong>
  How You&rsquo;ll Make An Impact
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond to 80&ndash;120 inbound calls daily from sales management, corporate account managers, field sales, and customers
  </li>
  <li>
   Provide support across multiple divisions and business units
  </li>
  <li>
   Maintain and update customer data in Order Entry, Order Processing, and CAS systems
  </li>
  <li>
   Communicate with customers, sales, and marketing to clarify programs, pricing, billing, and delivery questions
  </li>
  <li>
   Authorize returns, waive fees, or adjust pricing within established guidelines to ensure customer satisfaction
  </li>
  <li>
   Escalate complex issues to appropriate internal teams and help determine message urgency
  </li>
  <li>
   Collaborate cross-functionally to ensure customer needs are met efficiently and effectively
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's or equivalent
  </li>
  <li>
   One years of customer service, sales, or administrative experience
  </li>
  <li>
   Experience using Microsoft Office Suite software (Excel, Word, Access, and Outlook
  </li>
  <li>
   No immigration sponsorship available for this role
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications:
 </strong>
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree
  </li>
  <li>
   Experience using customer service software
  </li>
  <li>
   Strong oral and written communication skills
  </li>
  <li>
   Experience working independently in a multi-division, fast-paced environment
  </li>
  <li>
   Experience with Microsoft Office Suite software (Excel, Work, Access, and Outlook)
  </li>
  <li>
   Experience resolving problems independently and acting in a timely manner
  </li>
  <li>
   Attention to detail
  </li>
  <li>
   Excellent organizational and time management skills
  </li>
  <li>
   Experience making sounds decisions, with customer and business interests in mind
  </li>
  <li>
   Fluent in
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Ecolab
  <br/>
  <br/>
 </strong>
 At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.
 <br/>
 <br/>
 <strong>
  Our Commitment to a Culture of Inclusion &amp; Belonging
  <br/>
  <br/>
 </strong>
 Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
</div>


Customer Service Agent

<div><div><p>Want to build a brighter, bolder future and cultivate your career? <b>Join Ecolab&rsquo;s team and help create a world in which we all thrive.</b></p></div><p></p><div><p><br>
Ecolab is seeking a <b>Customer Service Agent</b> to join our team in (Karachi). As a Customer Service Agent, you&rsquo;ll handle customer inquiries, support multiple divisions, and use your expertise to ensure every interaction reflects Ecolab&rsquo;s commitment to service excellence. In the absence of a supervisor, you&rsquo;ll step in to provide direction and maintain service continuity.</p><p></p><p><b>
How You&rsquo;ll Make an Impact:</b></p><ul><li><p>
Respond to 80&ndash;120 inbound calls daily from sales management, corporate account managers, field sales, and customers</p></li><li><p>
Provide support across multiple divisions and business units</p></li><li><p>
Maintain and update customer data in Order Entry, Order Processing, and CAS systems</p></li><li><p>
Communicate with customers, sales, and marketing to clarify programs, pricing, billing, and delivery questions</p></li><li><p>
Authorize returns, waive fees, or adjust pricing within established guidelines to ensure customer satisfaction</p></li><li><p>
Escalate complex issues to appropriate internal teams and help determine message urgency</p></li><li><p>
Collaborate cross-functionally to ensure customer needs are met efficiently and effectively</p></li></ul><p></p><p><b>
Minimum Qualifications:</b></p><ul><li><p>
Bachelor's or equivalent</p></li><li><p>
One years of customer service, sales, or administrative experience</p></li><li><p>
Experience using Microsoft Office Suite software (Excel, Word, Access, and Outlook</p></li><li><p>
No immigration sponsorship available for this role</p></li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li><p>
Bachelor&rsquo;s degree</p></li><li><p>
Experience using customer service software</p></li><li><p>
Strong oral and written communication skills</p></li><li><p>
Experience working independently in a multi-division, fast-paced environment</p></li><li><p>
Experience with Microsoft Office Suite software (Excel, Work, Access, and Outlook)</p></li><li><p>
Experience resolving problems independently and acting in a timely manner</p></li><li><p>
Attention to detail</p></li><li><p>
Excellent organizational and time management skills</p></li><li><p>
Experience making sounds decisions, with customer and business interests in mind</p></li><li><p>
Fluent in
</p></li></ul><p></p><p><b>About Ecolab:</b></p><p>
At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.</p></div><p><b><br>
Nuestro compromiso con una cultura de inclusi&oacute;n y pertenencia</b><br>
Ecolab est&aacute; comprometido con el trato justo e igualitario de todas las personas colaboradoras y postulantes, y con la promoci&oacute;n de los principios de igualdad de oportunidades en el empleo. Reclutaremos, contrataremos, promoveremos, transferiremos y brindaremos oportunidades de desarrollo con base en las calificaciones individuales y el desempe&ntilde;o laboral, en todos los aspectos relacionados con el empleo, la compensaci&oacute;n, los beneficios, las condiciones laborales y las oportunidades de crecimiento. Ecolab no discriminar&aacute; a ninguna persona colaboradora ni postulante por motivos de raza, religi&oacute;n, color, credo, nacionalidad, estado de ciudadan&iacute;a, sexo, orientaci&oacute;n sexual, identidad y expresi&oacute;n de g&eacute;nero, informaci&oacute;n gen&eacute;tica, estado civil, edad o discapacidad.</p></div>

Compass Training and Consultancy Pvt. Ltd.

<p>Have you worked with International CustoWe are seeking a seasoned <b>Customer Service Specialist</b> to serve as the voice of our brand for a global clientele. In this role, you will not merely answer questions; you will drive sales and provide premium support across international markets.</p><p>This position is designed for a career-driven professional with a strong background in <b>E-commerce</b> who thrives in a fast-paced, omnichannel environment. You will manage complex inquiries, facilitate sales, and ensure seamless order fulfillment while maintaining impeccable service standards.</p><p><b>Key Responsibilities</b></p><ul><li><b>Omnichannel Communication:</b> Manage high-volume inbound inquiries via Live Chat, VOIP/Phone, and Email with a focus on &quot;First Contact Resolution&quot; and sales conversion.</li><li><b>E-commerce Operations:</b> Expertly navigate order management systems to handle complex logistics, returns, product advisory, and payment queries.</li><li><b>Proactive Engagement:</b> Execute strategic outbound calls for case resolution and sales follow-ups to maximize customer retention and lifetime value.</li><li><b>Cross-Functional Collaboration:</b> Liaise effectively with internal Sales, Logistics, and Technical Support departments to streamline operations and solve escalated issues.</li><li><b>CRM Management:</b> Maintain meticulous records of all client interactions within the CRM, ensuring data integrity and accurate reporting.</li><li><b>Brand Ambassadorship:</b> Maintain a polished, customer-centric attitude at all times, de-escalating conflicts with professionalism and empathy.</li></ul><p><b>Mandatory Requirements (Please Read Carefully)</b></p><ul><li><b>Experience:</b> Minimum of <b>3 years</b> of proven experience in Customer Support and Sales within an <b>International E-commerce</b> environment.</li><li><b>Language Proficiency:</b> <b>Native or C2-level proficiency in English</b> is non-negotiable. You must possess exceptional verbal articulation (neutral accent preferred for international markets) and flawless written grammar.</li><li><b>Industry Knowledge:</b> Demonstrated experience with E-commerce platforms (e.g., Shopify, Magento, Salesforce) and ticketing systems (e.g., Zendesk, Intercom).</li><li><b>Education:</b> Bachelor&rsquo;s Degree required.</li></ul><p><b>Candidate Profile</b></p><ul><li><b>Global Mindset:</b> You have prior experience serving customers in North American, European, or Australian markets and understand international service expectations.</li><li><b>Tech-Savvy:</b> You are comfortable juggling multiple software tools simultaneously and learning new systems rapidly.</li><li><b>Problem Solver:</b> You are detail-oriented and proactive, capable of working independently to resolve issues without constant supervision.</li><li><b>Resilient:</b> You maintain composure under pressure and treat challenging interactions as opportunities to build loyalty.</li></ul><p>Pay: Rs110,000.00 - Rs160,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you available for the onsite role at Arfa Karim Tower From Mon-Fr 1PM - 10PM  and alternate saturdays off?</li><li>How would you rate yourself in spoken English out of 10?</li></ul><p>Work Location: In person</p>

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div>Job Description: Customer Support Agent
</div><div>Key Responsibilities
</div><ul><li> First Call Resolution: Efficiently handle customer queries and resolve issues during the first contact wherever possible.
</li></ul><ul><li> Deliver exceptional customer experiences that balance technical support and sales objectives.</li></ul><br>
<div><br>
</div><div>Communication Skills (Critical Requirement)
</div><ul><li> Exceptional verbal and written communication skills to interact professionally with global customers across multiple channels (phone and chat).
</li></ul><ul><li> English needs to be B2 or higher using the CEFR framework. (Excellent Comm Skills must have, C1 is good to have).
</li></ul><ul><li> Ability to convey technical information in a clear, concise, and customer-friendly manner.
</li></ul><ul><li> Strong active listening and empathy to understand customer concerns and provide effective solutions.
</li></ul><ul><li> Skilled in managing tone and maintaining professionalism during challenging or escalated interactions.
</li></ul><ul><li> Meet or exceed targets for cross-sell and upsell conversions while maintaining a customer-first approach.</li></ul><br>
<div><br>
</div><div>Technical Skills (Good to have):
</div><ul><li> Handle inbound customer interactions via chat, email, or voice for SaaS software products.
</li></ul><ul><li> Resolve customer queries related to subscriptions, billing, cancellations, refunds, and invoices.
</li></ul><ul><li> Address account access issues, including ID login, password recovery, account verification, and multiple account scenarios.
</li></ul><ul><li> Support customers with application download, installation, activation, and device limit issues.
</li></ul><ul><li> Provide guidance on plan features, upgrades, downgrades, add ons, and license usage.
</li></ul><ul><li> Identify opportunities for customer retention, plan optimization, or value add recommendations while remaining customer centric.
</li></ul><ul><li> Assist in installing and deploying software for licensed users across Microsoft Windows, iPhone (iOS), Android, and Apple MAC OS platforms.
</li></ul><ul><li> Identify opportunities to recommend complementary products or upgraded services to existing customers based on their needs.
</li></ul><ul><li> Engage in consultative selling by understanding customer goals and aligning them with software and technology products's suite of solutions.</li></ul><br>
<div><br>
</div><div>Customer Handling &amp; Escalation (Must Have):
</div><ul><li> Case Documentation &amp; Tracking: Record all customer interactions accurately within the CRM system and follow through on open cases within 24 hours.
</li></ul><ul><li> Strong analytical and diagnostic skills: Ability to identify the problem area of the reported issue by asking relevant, targeted questions, and accurately determining the root cause for effective troubleshooting and resolution (Must Have).
</li></ul><ul><li> Experience Cross-selling &amp; Upselling</li></ul><br>
<div><br>
</div><div>Problem Solving (Must have):
</div><ul><li> Utilize product knowledge, user guides, and reference materials to solve known customer issues.
</li></ul>
<ul><li> Tackle undocumented or complex problems using advanced troubleshooting techniques.
</li></ul><ul><li> Operational Excellence: Work towards achieving operational goals while adhering to all processes and procedures.
</li></ul><ul><li> Goal Orientation: Focused on meeting or exceeding sales targets and KPIs.
</li></ul><ul><li> Knowledge Sharing &amp; Reporting:
</li></ul><ul><li> Report recurring issues, feature requests, and emerging trends to supervisors.
</li></ul><ul><li> Participate in continuous learning by staying up to date with software and technology products product features (free subscriptions provided).
</li></ul><div>What You&rsquo;ll Need to Succeed
</div><div>Education:
</div><ul><li> Graduate from a reputed university or equivalent experience in a relevant field. Or Undergrad with relevant experience for 18 months (Must Have).
</li></ul><div>Language Requirements:
</div><ul><li> Excellent communication and interpersonal skills Global English to be C1 or higher using the CEFR framework. (Excellent Comm Skills is Must have, C1 is good to have).
</li></ul><ul><li> EMEA Languages to be C1 or higher for the primary language and English needs to be B2 or higher using the CEFR framework. (Excellent Comm Skills is Must have, C1 is good to have).
</li></ul><div>Technical Skills Experience (Good to Have):
</div><ul><li> 1 year of experience in troubleshooting Windows, iOS, Android, and MacOS environments.
</li></ul><ul><li> Experience of upsell or cross-sell in customer service setting is required.</li></ul><br>
<div><br>
</div></div></div></div><div><div><div><b>Location</b></div>
<div>Hyderabad</div>
</div><div><div><b>Job Function</b></div>
<div>BUSINESS PROCESS SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Executive</div>
</div><div><div><b>Job Id</b></div>
<div>408653</div>
</div><div><div><b>Desired Skills</b></div>
<div>Customer Service</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF COMMERCE</div></div></div><div></div>

International Customer Service

IGET Solutions PVT Ltd

<p>We are looking for a dedicated and customer-focused <b>Customer Service Representative</b> to join our team in IGET SOLUTIONS PVT LTD.<br/>The ideal candidate will be responsible for handling customer interactions, resolving queries, and ensuring a high level of customer satisfaction through professional communication.</p><p><b>Key Responsibilities</b></p><ul><li>Handle inbound and outbound customer calls in a professional manner</li><li>Respond to customer queries via calls, emails, or chat support</li><li>Provide accurate information about products and services</li><li>Resolve customer complaints efficiently and maintain customer satisfaction</li><li>Maintain proper records of customer interactions and transactions</li><li>Follow communication scripts and company policies</li><li>Work closely with team members and supervisors to improve service quality.</li></ul><p><b>Timings: 5:00 PM Till 2:00AM</b><br/><b>LOCATION: Bahria town-Lahore.</b><br/><b>Salary: Up to Rs. 80,000.</b><br/><b>NIGHT SHIFT.</b></p><p>Job Type: Full-ti</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Explore 3092+ Customer service in Pakistan this May. Find roles across top companies and apply now to boost your career.

3092 customer service jobs In Pakistan

Customer Service Executive

Customer Service/ CSR

Customer Service Agent

Customer Service Agent

Customer Service Agent

International Customer Service

Customer Service Agent