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customer service

Majid Al Futtaim

<div>
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  JOB TITLE
  <br/>
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 </strong>
 Customer Service Coordinator | Asset Management Business Unit | Majid Al Futtaim Properties
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 <strong>
  ROLE SUMMARY
 </strong>
 The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.
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 <strong>
  ROLE PROFILE
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain up to date knowledge of the AMBU operating assets (shopping centre&rsquo;s) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.
  </li>
  <li>
   Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.
  </li>
  <li>
   Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned.
  </li>
  <li>
   Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed Service Level Agreement.
  </li>
  <li>
   Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures.
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  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent required
  </li>
  <li>
   2+ years&rsquo; work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
  </li>
  <li>
   Work in a friendly environment, where everyone shares positive vibes and excited about our future.
  </li>
  <li>
   Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
  </li>
 </ul>
</div>


Customer Service Coordinator

ADIB - Abu Dhabi Islamic Bank

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 <strong>
  Role: Customer Service Officer&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
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 </strong>
 <strong>
  Location: Abu Dhabi
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 </strong>
 <strong>
  Role Purpose:
 </strong>
 &nbsp;
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 <ul>
  <li>
   Deliver excellent customer service in accordance with agreed standards.
  </li>
 </ul>
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 <strong>
  Key Accountabilities of the role:
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 </strong>
 <ul>
  <li>
   Responsible to close customer complaints and ensure that customer is satisfied with the service provided
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   Ensure TAT is adhered to and where possible exceed customer expectations
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  <li>
   Ensure customer is constantly informed on status of his/her query.&nbsp;
  </li>
  <li>
   Co-ordinate and liaise with other departments in a professional manner
  </li>
  <li>
   Deliver right levels of service skills support &amp; coach other colleagues
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  <li>
   Participate in regular review and development meeting with key stakeholders
  </li>
  <li>
   Ensure compliance with bank policies&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  </li>
  <li>
   Positive customer feedback&nbsp;
  </li>
  <li>
   Ensure customer queries are resolved with agreed TAT
  </li>
  <li>
   Deliver professionalism when dealing with customers and other departments&nbsp;
  </li>
 </ul>
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 <strong>
  Specialist skills / technical knowledge required for this role:
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  <br/>
 </strong>
 <ul>
  <li>
   Customer service skills to resolve customer complaints
  </li>
  <li>
   Display flexibility in dealing with clients and other team members
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  <li>
   Good problem-solving skills
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   Excellent decision-making skills
  </li>
 </ul>
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 <strong>
  Previous experience required (if any):
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous banking experience in similar role
  </li>
  <li>
   Knowledge of regulated financial services and banking industries
  </li>
  <li>
   Detailed understanding of asset product&nbsp;
  </li>
  <li>
   In depth understanding of the internal process, procedures and internal systems
  </li>
 </ul>
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 <strong>
  This position is for UAE Nationals (Abu Dhabi based) only.
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</div>


Customer Service Officer

<div></div><div><div><div><h2 class="jobSectionHeader"><b>Become our next FutureStarter</b></h2><p>
Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you&rsquo;ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!</p>
</div></div><div><div><div><div><h1 class="jobSectionHeader"><b>Customer Service Executive
</b></h1></div></div></div></div><div><div><div><div>Country/Region: AE
</div></div></div></div><div><div><div><div>Location:
Dubai, Dubai, AE, AE-61231
</div></div></div></div><p></p><div><div><div><div><p>Req ID 82317 | Dubai, United Arab Emirates, ZF Services Middle East Limited Liability Company</p><br>
<p></p>
<div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2>
</div><div><p>
As Customer Service Executive, you act as the key contact for customers, handling enquiries, processing orders, coordinating with suppliers and logistics, and ensuring timely delivery while supporting sales administration and providing pricing support insights.</p><br>
<p></p>
<p><b>
What you could expect as a </b><b>Customer Service Executive</b><b>:</b></p><br>
<p></p>
<ul>
<li>Handle all incoming customer enquiries (phone/email) and manage the quotation and order process efficiently through Navision</li>
<li>Professionally greet customers and support with daily sales administration when required</li>
<li>Independent generation and updation of Request for Quotation list (RFQ), Sales Quotations, Order Confirmations, Proforma Invoices, and Invoices</li>
<li>Coordination / follow-up with our factories /suppliers in processing the purchase orders, reviewing order confirmations, preparing shipping documents</li>
<li><b>Coordination with freight forwarders / transporters as necessary to ensure timely shipment of materials</b></li>
<li>Pro-actively inform all customers about delivery time updates or delays,<b> close coordination with logistics team is expected</b></li></ul><br>
<p></p>
<p><b>
What we expect from you as a Customer Service Executive:</b></p><br>
<p></p>
<ul>
<li>Minimum 2&ndash;3 years of experience in sales support; basic knowledge of the automotive or marine spare parts industry is an advantage</li>
<li>Ready to take responsibility, ownership and drive high levels of individual performance management</li>
<li>Responds positively to constructive feedback and performs effectively under pressure</li>
<li>Communicates clearly and professionally with all departments, branches, and support teams.</li>
<li>Works independently with strong initiative.</li>
<li>Exhibits expertise in the subject matter with attention to detail</li>
<li>Fluency in written and spoken English. Knowledge of Arabic is considered as a plus</li></ul></div></div></div><br>
<p></p>
<p>Be part of our ZF team as Customer Service Executive and apply now!</p>
<p>Contact</p>
<p>Tereza &#268;echurov&aacute;</p>
<p>+420 373 736 582</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?</b></h2><p>
At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.</p>
</div></div><div><div><p>Find out how we work at ZF:</p><br>
</div></div><div></div><p><br>
<b>Job Segment: </b>Sales Support, Performance Management, Customer Service, Sales, Automotive, Human Resources</p></div>

Customer Service Executive

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  Role: Customer Service Representative
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 </strong>
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  Location: ADIB HQ, Abu Dhabi&nbsp;
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 &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
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  Role Purpose:
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  <br/>
 </strong>
 To welcome and greet incoming customers and guide the customers to the service points to deliver quality service while projecting ADIB&rsquo;s professional image in all interpersonal dealings.
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 Reports direct to: Branch Manager&nbsp;
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  Key accountabilities of the role: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
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 </strong>
 <strong>
  Greater:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Welcome &amp; greet the walk-in customers and inquire and understand his/her needs.
  </li>
 </ul>
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  Customer guidance &amp; managing floor.
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 <ul>
  <li>
   Direct clients to alternative channels (Digital Channels).
  </li>
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   Ensure clients have all needed docs before wasting time waiting and taking queue.
  </li>
  <li>
   Handle the customers in a pleasant manner and escort them to the staff concerned.
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   Problems evaluation.
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  <li>
   Customer anger management.&nbsp;
  </li>
 </ul>
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  Branch assistance and support:
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 <ul>
  <li>
   Ambassador to handle the QMS Tokens
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   Provide assistance to Help Desk counters.
  </li>
  <li>
   Manage the Queue at teller counters and waiting time at customer service areas
  </li>
 </ul>
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  ADIB Branches Look and Feel:
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 </strong>
 <ul>
  <li>
   Ensure the branch follows the guideline book of look and feel.
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  <li>
   Perform Any other responsibilities entrusted by branch management from time to time.
  </li>
 </ul>
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 <strong>
  Specialist skills / technical knowledge required for this role:
  <br/>
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 </strong>
 <ul>
  <li>
   Broad knowledge of ADIB&rsquo;s Retail Banking financial products &amp; services
  </li>
  <li>
   Fair knowledge of ADIB&rsquo;s Operational Policies &amp; Procedures
  </li>
  <li>
   Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
  </li>
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   Excellent communication skills &ndash; to explain the steps to customers in easy, simple and clear way and persuade them to use the alternative channels
  </li>
  <li>
   Good Knowledge of UAE banking practices, regulations &amp; risks
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   Fair knowledge of service standards&nbsp;
  </li>
  <li>
   Thorough knowledge of all the regulations issued by Central Bank of UAE
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  <li>
   Knowledge of Cross Sales&nbsp;
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  <li>
   Computer skills
  </li>
 </ul>
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  Previous experience required (if any) and qualifications required (if any)
 </strong>
 :&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
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 <ul>
  <li>
   Minimum one (01) years&rsquo; experience in Lobby Management, in a banking or service industry environment.
  </li>
 </ul>
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 <strong>
  This position is for UAE Nationals only.
  <br/>
  <br/>
 </strong>
</div>


Customer Service Representative

ScanMyCar

<p>Please provide<b>&#8288; &#8288;</b></p><ul><li>Handle inbound and outbound customer calls and WhatsApp inquiries professionally and efficiently.</li><li>Please provide accurate information about our inspection services and packages.</li><li>Assist customers with booking appointments and answering pre- and post-service questions.</li><li>Coordinate with inspection teams to ensure smooth scheduling and follow-up.</li><li>Address customer concerns and complaints in a calm and solution-focused manner.</li><li>Maintain records of customer interactions and transactions in the CRM system.</li><li>Follow up with clients for feedback and ensure high customer satisfaction.</li><li>Communicate clearly with internal teams to relay customer needs and service issues.</li></ul><p>This job application is open to females only.</p><p>Job Type: Full-time</p><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul>

Customer Service Agent

Emirates

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 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
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 If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
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 We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
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 <strong>
  During The Hiring Process, You Can Expect
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  <br/>
 </strong>
 <strong>
  Step 1 &ndash; Apply
  <br/>
  <br/>
 </strong>
 Submit your application and we&rsquo;ll then send you an email to confirm that we&rsquo;ve received your application.
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 <strong>
  Step 2 &ndash; Review
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  <br/>
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 Our Recruitment Team will review your application.
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 <strong>
  Step 3 &ndash; Video Interview and Assessment
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 </strong>
 If you&rsquo;re shortlisted for the role, we&rsquo;ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
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 <strong>
  Step 4 &ndash; Offer
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 </strong>
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
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 We have outlined below the specific job details for each of our roles:
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 <strong>
  I. Customer-facing Roles
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 </strong>
 <strong>
  Airport Services Agent (EK/dnata) &amp; Marhaba Services Agent
  <br/>
  <br/>
 </strong>
 As an Airport Service Agent, you will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.
 <br/>
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 Our Marhaba Service Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether a VIP, Marhaba client, an unaccompanied minor, or a passenger with special needs, the Marhaba Service Agents are dedicated to ensuring that the customers receive the highest level of care and attention throughout their journey.
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 <strong>
  II. Back-office Role
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  <br/>
 </strong>
 <strong>
  Contact Centre Agent
  <br/>
  <br/>
 </strong>
 As a Contact Centre Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.
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 <br/>
 Qualification
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 <strong>
  To be considered for Customer Service roles, you must meet the following requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fluency in both spoken and written English
  </li>
  <li>
   Fluency in any other language is a plus
  </li>
  <li>
   A levels/High School certificate
  </li>
  <li>
   Excellent interpersonal and customer service skills
  </li>
  <li>
   Willing to work in a shift environment
  </li>
  <li>
   PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
  </li>
  <li>
   Willing to wear uniform (Front-line customer facing roles)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  In addition to the above, the job specific requirements for the Contact Centre role are:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
  </li>
  <li>
   Customer and sales focus to provide excellent service and close any sales opportunity.
  </li>
  <li>
   The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
   <br/>
   <br/>
  </li>
 </ul>
 Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
 <br/>
 <br/>
 Salary &amp; benefits
 <br/>
 <br/>
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 <br/>
 <br/>
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>


Customer Service Roles

Eduramp Learning Services pvt ltd

<p>I<b>nterested candidates can directly wtsapp their cv to me on - 501365831</b></p><p>We are looking for a Customer Service Agent with prior experience in meal plan companies to join our team</p><p>Location: Dubai &ndash; Dubai Investment Park (DIP )</p><p>Salary: AED 3,000 &ndash; 3,500 + commissions</p><p>Industry: Health &amp; Wellness / Food &amp; Beverage (Meal Plan Services)</p><p>Nationality: <b>Philippines </b></p><p><b>Key Responsibilities:</b></p><p>Handle customer queries via calls &amp; WhatsApp Upsell and cross-sell meal plans to increase sales revenue<br/>Coordinate with operations/logistics teams for smooth order management<br/>Maintain accurate client records and databases<br/>Ensure excellent customer service and support</p><p><b>Requirements:</b></p><p>Must have prior experience in a meal plan company (mandatory)</p><p>Strong communication &amp; sales skills</p><p>Customer-focused with ability to multitask</p><p>Based in Dubai, ready to work in DIP location</p><p><b>What we offer: </b></p><p>Fixed salary of AED 3,000 &ndash; 3,500</p><p>Attractive commission structure</p><p>Growth opportunities within the meal plan industry</p><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED3,500.00 per month</p><p>Application Question(s):</p><ul><li>Do you have prior work experience in a meal plan company? (Yes/No)</li></ul>

Explore 4203+ Customer service in United Arab Emirates this October. Find roles across top companies and apply now to boost your career.

4203 customer service jobs IN United Arab Emirates

Customer Service Coordinator

Customer Service Officer

Customer Service Executive

Customer Service Representative

Customer Service Agent

Customer Service Roles

Customer Service Agent