customer service representative Jobs in United Arab Emirates

customer service representative

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customer success manager

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customer service

MS Holiday Homes

Key Responsibilities:<ul><li>Handle incoming calls, emails, and messages from customers efficiently and courteously.</li><li>Provide accurate information about products, services, and promotions.</li><li>Assist customers with placing orders, tracking deliveries, and resolving complaints.</li><li>Coordinate with internal departments (Sales, Operations, and Logistics) to ensure smooth service delivery.</li><li>Follow up on pending customer requests to ensure timely resolution.</li><li>Maintain detailed records of customer interactions and transactions in the CRM system.</li><li>Escalate unresolved issues to the relevant departments or supervisor as needed.</li><li>Support the customer service team in implementing process improvements and achieving performance targets.</li><li>Participate in training sessions and contribute to a positive and service-oriented team culture.</li><li>Uphold the company&rsquo;s image through professional communication and customer engagement.</li></ul>Qualifications &amp; Requirements:<ul><li>UAE National (Emirati) with a valid Emirates ID.</li><li>Bachelor&rsquo;s Degree or Diploma in Business Administration, Communications, or a related field (preferred).</li><li>Excellent communication skills in Arabic and English (verbal and written).</li><li>Strong interpersonal skills with a customer-first attitude.</li><li>Good computer literacy, including MS Office and CRM systems.</li><li>Ability to work in a fast-paced environment and handle multiple tasks.</li><li>Previous experience in customer service, hospitality, or call center roles is an advantage.</li></ul>Key Competencies:<ul><li>Professional communication and presentation.</li><li>Problem-solving and conflict-resolution skills.</li><li>Patience, empathy, and attention to detail.</li><li>Teamwork and adaptability.</li><li>Commitment to delivering exceptional customer experiences.</li></ul>Job Type: Full-timePay: From AED5,000.00 per monthWork Location: Remote

Customer service

AAM Limousine

Key Responsibilities:<ul><li>Handle incoming calls, emails, and messages from customers efficiently and courteously.</li><li>Provide accurate information about products, services, and promotions.</li><li>Assist customers with placing orders, tracking deliveries, and resolving complaints.</li><li>Coordinate with internal departments (Sales, Operations, and Logistics) to ensure smooth service delivery.</li><li>Follow up on pending customer requests to ensure timely resolution.</li><li>Maintain detailed records of customer interactions and transactions in the CRM system.</li><li>Escalate unresolved issues to the relevant departments or supervisor as needed.</li><li>Support the customer service team in implementing process improvements and achieving performance targets.</li><li>Participate in training sessions and contribute to a positive and service-oriented team culture.</li><li>Uphold the company&rsquo;s image through professional communication and customer engagement.</li></ul>Qualifications &amp; Requirements:<ul><li>UAE National (Emirati) with a valid Emirates ID.</li><li>Bachelor&rsquo;s Degree or Diploma in Business Administration, Communications, or a related field (preferred).</li><li>Excellent communication skills in Arabic and English (verbal and written).</li><li>Strong interpersonal skills with a customer-first attitude.</li><li>Good computer literacy, including MS Office and CRM systems.</li><li>Ability to work in a fast-paced environment and handle multiple tasks.</li><li>Previous experience in customer service, hospitality, or call center roles is an advantage.</li></ul>Key Competencies:<ul><li>Professional communication and presentation.</li><li>Problem-solving and conflict-resolution skills.</li><li>Patience, empathy, and attention to detail.</li><li>Teamwork and adaptability.</li><li>Commitment to delivering exceptional customer experiences.</li></ul>Job Type: Full-time

Customer Service

Myedegree

Overview Customer Service Jobs in Dubai. The Customer Service Jobs in Dubai open the gate to the world where communication is the touch with the culture. As a customer service professional inarguably the global capital, you will not simply be picking up the phone, you will have the privilege of making new friends in every walk of life.Looking for a Customer Service Employee in Dubai, UAE. The Candidate must be able to get along with other employees and ensure the customer is duly satisfied with the services provided.The candidate should be amicable and polite at all along toward ensuring the highest standards of customer satisfaction. Preference will be given to applicants with experience; However, those with no experience can still apply. Salary ranges from AED4500 to AED5500. Call for further information.Call Centre representatives are an essential part of the team and must possess good communication skills with a customer orientation.The main job description covers the processing of incoming calls and outbound calls concerning customers, covering inquiries about products and services, complaints, resolution, and overall client satisfaction.A candidate for the position should possess excellent communication and listening skills while being patient and remaining calm, working in a high-pressure environment.Preference will be given for past experiences in customer service or call centres. But those without experience will be given training.We are looking for a Telephone Operator who will be smart and courteous and who will be part of a multi-national company in Dubai.The selected candidate, as per the requirement, will act as the first point of contact on behalf of every caller, such that all incoming and outgoing calls should be handled competently and with zeal. Responsibilities <ul><li>Take and transfer incoming telephone calls, pass and receive calls promptly and proficiently.</li><li>Be informative to callers by giving them correct information on services and departments of the company, and people who may be called.</li><li>Maintain an updated internal directory of extensions, contact numbers, and staff schedules.</li><li>Take messages accurately and ensure timely delivery to appropriate recipients.</li><li>Maintain strict confidentiality with respect to caller information and internal communication.</li><li>Help staff and departments with making outgoing calls when needed.</li><li>Handle urgent/emergency calls and make protocol per protocol.</li><li>Must operate the telephone switchboards, multi-line systems, or communication software.</li></ul> Requirements <ul><li>High school diploma or equivalent.</li><li>Professional experience in a telephone operator capacity or receptionist, in customer service or similar position. Excellent, clear speaking voice with professional etiquette on the phone.</li><li>Excellent verbal communication and listening skills. Be able to multitask while staying calm under pressure.</li><li>Basic PC and general knowledge of phone systems.</li></ul>Looking for a Customer Service Executive who would assist consumers in Dubai and resolve their concerns. Anyone interested can WhatsApp their CV to our number. Responsibilities <ul><li>Reception of customer calls and messages</li><li>Providing accurate information and solutions</li></ul>Dubai, UAE is urgently in Need of a Receptionist. Both Males and females can apply. Coordinating and making reservations for Medical tests/Emirates ID applications. Basic Job Responsibilities <ul><li>Support for the HR department.</li><li>Visa processing & coordinating with the PROs</li></ul>Cooperative Office Staff for a well-known company in Dubai. Fore candidate for the position has to be well-organized and can out various office-relatedadministrativeadministrationjobsjobs, including clerical jobs, so that it facilitates all functionalities within the office.The basic roles and functions are document management, scheduling meetings, email management, and assisting the senior employees in undertaking assigned duties every day.We are currently seeking a Dubai Driver. Please have some prior experience before applying. Interested candidates can send their CV through WhatsApp. Responsibilities <ul><li>Safely operate the assigned vehicle to transport passengers or deliver goods. Perform all applicable traffic laws and safety regulations.</li><li>Conduct daily checks on a vehicle and ensure proper maintenance high quality customer care, and practice a professional image of the company.</li><li>Earlier, plan the most optimal travel route in the shortest time and with minimum fuel usage.</li><li>Ensure good conditions of the car and write about the mechanical fix.</li><li>Maintain the records of trips, mileage, and usage of fuel.</li></ul>We are looking for a cashier at our restaurant who meets good customer care services, someone who could scan selections for the customer, ensure prices and quantities are accurate, accept payment, then gives receipts for it, respond to inquiries, as well as give helpful information about customers' products, promotions or directions to an item location.You have to attend, though, responding to complaints, refunding or exchanging items, and keeping a clean work area.Sales rep needed. An excellent verbal skill set is to be developed to make this a successful digressive dealing in the sales and generation of leads, and prospecting for customers. Responsibilities <ul><li>Present, promote, and sell products/services by solid arguments to existing and prospective customers.</li><li>Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.</li></ul> Requirements and skills <ul><li>Proven work experience as a Sales Representative.</li></ul>Our hospitality functions need a front desk agent. The responsibilities of this po, position include, but are not limited to, toting customers, managing check-in and check-out, processing payments, and handling inquiries. The successful candidate must have customer service skills and professionalism.Urgently looking for a Sales Lady and Salesman for the company in Dubai. Salary from 3500 AED to 5000 AED. Accommodations, transportation, and visa will be covered other benefits as mentioned under the UAE Labor Law. Please Share your CV through WhatsApp. The following qualities <ul><li>Greet and assist customers' needs & queries about products and services.</li><li>Advanced product/brand knowledge.</li><li>Carry out promotion of products and visual merchandising and displays.</li><li>Filipino, Indian, and Nepalese nationals can apply.</li></ul>Baristas are required to prepare and serve hot and cold beverages including various kinds of coffee and tea. Barista duties also consist of educating customers with respect to our drinks menu, recommending based on customers' likes or preferences, up-selling, special items and taking orders.The candidate should possess good knowledge regarding brewing equipment operation, customer service and be flexible concerning schedule. Note: This position comprises salary and tips in compensation. Responsibilities <ul><li>Welcome customers at the entry</li><li>Hand out the drink menu and answer questions regarding ingredients</li><li>Take orders, while paying close attention to detail (e.g., preferences in coffee blend, dairy, and sugar ratios)</li></ul>Dubai is waiting for cashiers who can speak very well and have a friendly attitude. Cashiers are meant to be trained for managing impressive transactions, making sure of accurate cash registers, and finally providing the best services to customers of retail stores, supermarkets, mallsWe're looking for a customer service representative to address inquiries and complaints from customers. You will also be required to do order, amendment, and escalation of complaints using those channels of communication.The experienced Restaurant Supervisor goes beyond the call of duty in supervising day operations and beyond exceptional service to our guests.The key responsibilities include front-of-house team management, coordinating shifts, ensuring cleanliness and food safety standards, addressing customer concerns, cutting through inventories, and ensuring the restaurant's smooth operation.Right experience managing restaurant affairs; excellent communication and leadership skills; strong commitment to being a provider of excellent customer service. A positive outlook and the ability to withstand high-pressure situations must exist within her or him. customer careA customer service assistant is not to be hired, and also issues and complaints from customers are managed. This includes order and change processing as well as the escalation of complaints across various channels.Being outstanding in this role requires one to remain calm in frustrating situations with customers while possessing experience with handling computers.Your email address will not be published. Required fields are marked Comment Name Email Website

Deal Dear Real Estate LLC

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Modon

<div>
 
 
 
 Job Purpose
 
 
 
 
 To lead the customer service function at the Velodrome, ensuring that every rider, member, and visitor experiences world-class service. The lead of Customer Service will oversee the front-of-house team, develop customer experience strategies, manage booking systems, and ensure smooth operations during both daily activities and major events. They will set and monitor service standards, provide staff training, and ensure compliance with safety and operational procedures, while driving engagement, inclusivity, and customer satisfaction.
 
 
 
 
 
 
 
 Roles, Responsibilities, Duties
 
 
 
 
 
 
 
 
 Leadership &amp; Team Management
 
 
 <ul>
 <li>
 Lead, motivate, and develop the Customer Service team to deliver consistent, high-quality service.
 </li>
 <li>
 Set service standards and KPIs, ensuring they are communicated, measured and achieved
 </li>
 <li>
 Support the Duty Managers in planning Rotas, ensure adequate cover during peak times and events, and support the front-of-house team&rsquo;s professional development
 </li>
 <li>
 Provide coaching, mentoring, and performance feedback to all front-of-house staff
 </li>
 <li>
 Participate in staff training, team meetings, and ongoing professional development.
 </li>
 <li>
 Approve concierge&rsquo;s annual leave, and other personnel factors linked to line managing staff (e.g. regular 121 meetings, annual performance reviews, providing advanced weekly updates of venue&rsquo;s programme and any information that will help the Concierges to execute their roles to the highest standard.
 </li>
 </ul>
 
 
 
 
 
 Customer Experience &amp; Service Excellence
 
 
 <ul>
 <li>
 Design and implement customer service processes to ensure seamless access, booking, and inquiry management
 </li>
 <li>
 Oversee customer feedback channels (surveys, CRM, complaints) and implement improvements based on insights
 </li>
 <li>
 Act as escalation point for complex customer complaints and critical incidents
 </li>
 <li>
 Ensure inclusivity and accessibility for all visitors, including People of Determination
 </li>
 <li>
 Demonstrating full knowledge of the venue&rsquo;s facilities and be able to convey information regarding other centres across the organisation.
 </li>
 <li>
 Undertake any other duties commensurate with the post&rsquo;s level of responsibility.
 </li>
 <li>
 To check and ensure all on site literature, public information being advertised is present and correct.
 </li>
 <li>
 Check advertised and bookable programme sessions are present and fully correct (date, time, price, etc) to actual programme on website, venue APP, POS systems, etc.
 </li>
 <li>
 Ensure communications are sent out to customers via POS and other venue software systems to terms of booking confirmations, pre- and post-bookings for the purpose of cross and up selling the venue.
 </li>
 <li>
 Manage, secure, and stock control any venue merchandise being offered for sell at reception.
 </li>
 </ul>
 
 
 
 
 
 Operations &amp; Systems
 
 
 <ul>
 <li>
 Manage the Velodrome&rsquo;s booking, membership, and CRM systems, ensuring data accuracy, reporting, and system optimization
 </li>
 <li>
 Oversee customer financial transactions, including memberships, bookings, and event registrations
 </li>
 <li>
 Coordinate with Duty Managers to align front-of-house operations with daily venue schedules and events
 </li>
 <li>
 Ensure all front-of-house activities follow Normal Operating Procedures (NOPs) and Emergency Action Plans
 </li>
 <li>
 Be an expert user in the venue&rsquo;s POS and other FOH computer management systems, providing training to staff wanting / needing to work with the systems in place at reception.
 </li>
 <li>
 Manage the administration and payments linked to customer bike storage.
 </li>
 <li>
 Deliver critical incident management as and when required.
 </li>
 </ul>
 
 
 
 
 
 Event &amp; Stakeholder Support
 
 
 <ul>
 <li>
 Oversee customer-facing aspects of events, including registration, accreditation (where needed), ticketing, and spectator services.
 </li>
 <li>
 Liaise with internal teams (Marketing, Coaching, Operations) to deliver smooth event experiences
 </li>
 <li>
 Build relationships with cycling clubs, schools, federations, and community partners to increase participation and satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Compliance &amp; Governance
 
 
 <ul>
 <li>
 Ensure all customer service activities comply with Modon&rsquo;s Health &amp; Safety, Equality, Financial, and Sustainability policies.
 </li>
 <li>
 Monitor audits when needed, quality assurance, and incident reports; ensure corrective actions are implemented where needed
 </li>
 </ul>
 
 
 
 
 
 General
 
 
 
 Carry out all duties regarding relevant legislation and the Modon policies and procedures including:
 
 <ul>
 <li>
 Health &amp; Safety Policy
 </li>
 <li>
 Standing Orders and Financial Regulations
 </li>
 <li>
 Equality and Diversity and related policies
 </li>
 <li>
 Sustainability / Environmental protocols
 </li>
 <li>
 Other related policies
 </li>
 </ul>
 <li>
 </li>
 
 
 
 
 
 
 Qualification:
 
 
 
 
 
 
 <ul>
 <li>
 Fluent in English (Arabic or other languages are an advantage).
 </li>
 <li>
 Degree or Diploma in Business, Sports Management, Hospitality, or related field.
 </li>
 <li>
 First aid at Work certification preferred.
 </li>
 <li>
 Defibrillator user training is preferred.
 </li>
 <li>
 Health &amp; Safety training or certification is a plus
 </li>
 </ul>
 
 
 
 
 
 
 Experience and Competencies:
 
 
 
 
 
 
 <ul>
 <li>
 Minimum 6-8 years&rsquo; experience in customer service leadership, preferably in sports, leisure, or events venues
 </li>
 <li>
 Proven track record of managing front-of-house teams in busy, high-volume environments.
 </li>
 <li>
 Strong knowledge of routine administration, booking, membership, Direct Debit, admission and CRM systems.
 </li>
 <li>
 Financial acumen with experience in cash handling and reporting
 </li>
 <li>
 Excellent communication, interpersonal, and conflict resolution skills.
 </li>
 <li>
 Ability to manage operations during high-pressure events with professionalism
 </li>
 <li>
 Strong organizational and time management skills.
 </li>
 <li>
 Customer-focused mindset with proven ability to enhance guest experiences
 </li>
 <li>
 Flexibility to work evenings, weekends and extended shifts during events.
 </li>
 <li>
 Cultural sensitivity and commitment to inclusivity.
 </li>
 <li>
 Evidence of achieving results and making a difference to customers.
 </li>
 <li>
 General knowledge and understanding of Health &amp; Safety legislation and other legislation and its importance in relation to leisure centre services and operations.
 </li>
 <li>
 The ability to effectively promote and &lsquo;sell&rsquo; the service and centre.
 </li>
 <li>
 Ability to work independently and use initiative.
 </li>
 </ul>
 
 
</div>

Customer Service Officer

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 Job Description
 
 
 
 We are seeking a dedicated and customer-focused Officer- Customer Service to join our team in Abu Dhabi, United Arab Emirates. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients, handling inquiries, and ensuring a positive customer experience.
 
 
 <ul>
 <li>
 Actively sell and cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess, and recommend loan product applications and maintenance requests
 </li>
 <li>
 Process customer requests, including account openings, online banking requests, and other services
 </li>
 <li>
 Educate customers about automated channels such as ATM, call center, and online banking
 </li>
 <li>
 Attract new customers through personal relations and existing customer referrals
 </li>
 <li>
 Meet individual sales targets and participate in daily retail sales team meetings
 </li>
 <li>
 Achieve monthly targets for onboarding customers to online and mobile banking applications
 </li>
 <li>
 Ensure high levels of customer satisfaction and contribute to achieving Net Promoter Score (NPS) targets
 </li>
 <li>
 Respond to customer inquiries forwarded from the call center
 </li>
 <li>
 Collaborate with colleagues and internal stakeholders to resolve customer issues efficiently
 </li>
 <li>
 Complete mandatory training programs to stay updated on bank products and services
 </li>
 <li>
 Adhere to bank policies, processes, and procedures, both internal and external
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School diploma or equivalent
 </li>
 <li>
 Minimum of 2 years' relevant experience in the banking sector
 </li>
 <li>
 Familiarity with bank products, customer experience, and related policies and procedures
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Excellent problem-solving abilities and attention to detail
 </li>
 <li>
 Proficiency in customer service software and CRM systems
 </li>
 <li>
 Ability to work efficiently in a fast-paced environment
 </li>
 <li>
 Strong sales skills and ability to meet targets
 </li>
 <li>
 Knowledge of online and mobile banking platforms
 </li>
 <li>
 Empathetic approach to customer service
 </li>
 <li>
 Ability to work collaboratively in a team environment
 </li>
 <li>
 Flexibility to adapt to changing customer needs and bank procedures
 </li>
 </ul>
</div>

Officer- Customer Service

Gargash Group

Direct message the job poster from Gargash GroupThe Service Officer is responsible for assisting customers with all aspects of automotive leasing, from initial inquiries to contract completion. This job's primary goal will be to provide exceptional customer service, maintain strong relationships with clients, and ensure a smooth leasing process. Responsibilities <ul><li>Provide exceptional customer service to clients seeking automotive leasing options.</li><li>Assist customers in understanding the leasing process, including vehicle selection, financing options, and lease terms.</li><li>Respond to customer inquiries promptly and effectively, both in person and through various communication channels (phone, email, etc.).</li><li>Conduct thorough needs assessments to understand customers' preferences, requirements, and budget constraints.</li><li>Present and explain available vehicle leasing options to customers, highlighting features, benefits, and pricing details.</li><li>Collaborate with finance and sales departments to ensure accurate and timely completion of lease applications and contracts.</li><li>Conduct credit checks and review financial information to assess customers' eligibility for leasing.</li><li>Negotiate lease terms and conditions, including pricing, mileage limits, and maintenance packages, while adhering to company policies and guidelines.</li><li>Prepare leasing contracts, ensuring accuracy and compliance with legal and regulatory requirements.</li><li>Coordinate vehicle delivery and explain lease terms and vehicle features to customers upon delivery.</li><li>Address customer concerns or issues promptly and effectively, striving to resolve them in a satisfactory manner.</li><li>Maintain up-to-date knowledge of automotive leasing trends, industry regulations, and competitive offerings.</li><li>Build and maintain strong relationships with existing and potential customers, providing ongoing support and fostering customer loyalty.</li><li>Collaborate with the marketing team to promote leasing services through various channels, such as social media, events, and advertisements.</li><li>Assist in organising and conducting leasing events and promotions to generate leads and increase leasing portfolio.</li><li>Uphold company values throughout business practices and utilise sound judgment in decision making.</li><li>Any other additional duties as may be required by management based on needs of the business.</li></ul> Requirements <ul><li>A minimum of 1-3 years working experience in a similar role.</li><li>Proven experience in customer service or sales roles, preferably within the automotive industry</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Administrative and Customer Service</li></ul> Industries <ul><li>Executive Offices</li></ul>Location: Dubai, United Arab Emirates

Explore 7120+ Customer service in United Arab Emirates this December. Find roles across top companies and apply now to boost your career.

7120 customer service jobs IN United Arab Emirates

Customer service

Customer Service

Customer Service

Customer Service

Customer Service Officer

Officer- Customer Service

Customer Service Officer