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customer service representative Jobs in Dubai

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customer service leader

Heal Hub

Job descriptionHeal Hub, a leading rehabilitation and wellness clinic in Dubai, is enhancing its Customer Service structure as part of its next phase of growth. We are looking for a confident, service-driven Team Leader who can take ownership of front desk operations, support the team, and ensure an exceptional client experience. Strong leadership, communication, and organizational skills are essential, along with a genuine interest in health and wellness.Key Responsibilities<ul><li>Oversee daily front desk operations and ensure smooth client flow</li><li>Act as the primary escalation point for complex client inquiries and complaints</li><li>Train, support, and mentor Customer Service team to maintain high service standards</li><li>Prepare and manage reception rosters and ensure full shift coverage</li><li>Adjust clinician schedules when required (leave, emergencies, last-minute changes)</li><li>Serve as a super-user for EMR, WhatsApp Business, and other front desk systems</li><li>Update services, pricing, timings, templates, and internal settings across systems</li><li>Liaise with EMR and IT support for troubleshooting and system-related issues</li><li>Monitor stock levels and manage purchasing of clinical consumables, stationery, and reception supplies</li><li>Generate routine operational reports (cancellations, follow-ups etc.)</li><li>Ensure proper actioning of follow-up/cancellation reports and overall workflow accuracy</li></ul>Requirements&middot; 5+ years of Customer Service or Front Desk experience in a UAE clinic, wellness center or medical environment&middot; Previous experience in a senior, supervisory, or team lead role&middot; High proficiency with booking/CRM systems&middot; Strong organizational, scheduling, and multitasking abilities&middot; Experience with administrative operations, stock management, or purchasing is a plus&middot; Proactive mindset, strong problem-solving skills, and sound decision-making&middot; Positive attitude, teamwork-oriented, and committed to providing an excellent client experience&middot; Genuine interest in wellness, rehabilitation, and patient-focused environmentsWhat we offer:<ul><li>Competitive salary</li><li>Health insurance coverage</li><li>Annual air ticket allowance</li><li>Role with career progression within a growing and evolving brand</li></ul>If you&rsquo;re looking for a role where you can grow, feel valued, and make a meaningful impact every day, we&rsquo;d love to hear from you!Job Type: Full-timePay: AED6,500.00 - AED7,750.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>healthcare: 5 years (Required)</li></ul>Work Location: On the road

Customer Service Team Leader

CNS Middle East

<div>Company Description 
CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves. 
Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets. 
A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio. 
Job Description 
Customer Service Team Leader with a strong track record in the Banking, Financial Services, and Insurance (BFSI) sector. The ideal candidate will lead a team of hardware engineers, ensuring timely delivery of services, preventive maintenance, and technical support for banking systems while maintaining high customer satisfaction.
DUTIES &amp; RESPONSIBILITIES
Team Leadership &amp; Coordination:<ul><li>
Lead, mentor, and manage a team of Customer Service System Engineers to ensure efficient service delivery.</li><li>
Assign daily tasks, monitor performance, and ensure adherence to SLAs.</li><li>
Provide guidance on technical issues and escalate high-priority cases to senior management.</li><li>
Conduct team meetings and training sessions to enhance technical skills and process compliance.</li></ul>
Hardware Installation and Maintenance:<ul><li>
Oversee installation, configuration, and troubleshooting of hardware systems, including Diebold Nixdorf Cineo and DN Series machines (CMD-v4, CCDM, RM3, ATS, RM4V, RM4H, CMDv6C, CMDv6A) and related peripherals.</li><li>
Ensure all preventive maintenance (PM) plans are executed as per schedule and standards.</li></ul>
Technical Support &amp; Problem Resolution:<ul><li>
Monitor on-site and remote support activities to minimize downtime and optimize performance of banking systems.</li><li>
Analyze high-level escalations, perform thorough investigations, and provide permanent resolutions.</li><li>
Coordinate with vendor support teams for updates, patches, and hardware fixes.</li></ul>
Workshop &amp; Spare Parts Management:<ul><li>
Supervise workshop repairs, ensuring compliance with supplier standards.</li><li>
Coordinate with logistics to manage spare parts inventory, track consumption, report shortages, and ensure timely returns.</li></ul>
Customer Support &amp; Service Call Coordination:<ul><li>
Ensure prompt response to customer inquiries across multiple channels.</li><li>
Take ownership of escalated hardware issues and ensure effective resolution.</li><li>
Coordinate with the service desk for call scheduling, update progress, and report field challenges.</li></ul>
Quality Assurance &amp; Compliance:<ul><li>
Ensure all processes, documentation, and maintenance activities comply with internal and supplier standards.</li></ul> 

Qualifications 
Education<ul><li>
Bachelor&rsquo;s degree in computer science, Computer Engineering, or Information Technology.</li></ul>
Experience<ul><li>
6&ndash;7 years of experience in hardware support within BFSI, preferably with Diebold Nixdorf hardware and software solutions.</li></ul> 
Additional Information 
Core Technical Skills<ul><li>
Diebold Nixdorf Cineo and DN Series machines (CMD-v4, CCDM, RM3, ATS, RM4V, RM4H, CMDv6C, CMDv6A) and related peripherals.</li></ul>
Soft Skills<ul><li>
Strong leadership, mentoring, and team management skills.</li><li>
Excellent verbal, written, and listening communication skills in English.</li><li>
Ability to quickly learn and adapt to new technologies, tools, and processes.</li><li>
Strong analytical and problem-solving abilities.</li><li>
Proactive, organized, and capable of managing multiple priorities in a fast-paced environment.</li></ul> 
Compliance with policies and procedures based on the ISO standards adopted by CNS.</div>

<div>
 CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves.
 
 
 Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets.
 
 
 A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.
 
 
 
 Job Description
 
 
 
 Customer Service Team Leader with a strong track record in the Banking, Financial Services, and Insurance (BFSI) sector. The ideal candidate will lead a team of hardware engineers, ensuring timely delivery of services, preventive maintenance, and technical support for banking systems while maintaining high customer satisfaction.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 
 Team Leadership &amp; Coordination:
 
 
 
 <ul>
 <li>
 Lead, mentor, and manage a team of Customer Service System Engineers to ensure efficient service delivery.
 </li>
 <li>
 Assign daily tasks, monitor performance, and ensure adherence to SLAs.
 </li>
 <li>
 Provide guidance on technical issues and escalate high-priority cases to senior management.
 </li>
 <li>
 Conduct team meetings and training sessions to enhance technical skills and process compliance.
 
 
 </li>
 </ul>
 
 Hardware Installation and Maintenance:
 
 
 
 <ul>
 <li>
 Oversee installation, configuration, and troubleshooting of hardware systems, including Diebold Nixdorf Cineo and DN Series machines (CMD-v4, CCDM, RM3, ATS, RM4V, RM4H, CMDv6C, CMDv6A) and related peripherals.
 </li>
 <li>
 Ensure all preventive maintenance (PM) plans are executed as per schedule and standards.
 
 
 </li>
 </ul>
 
 Technical Support &amp; Problem Resolution:
 
 
 
 <ul>
 <li>
 Monitor on-site and remote support activities to minimize downtime and optimize performance of banking systems.
 </li>
 <li>
 Analyze high-level escalations, perform thorough investigations, and provide permanent resolutions.
 </li>
 <li>
 Coordinate with vendor support teams for updates, patches, and hardware fixes.
 
 
 </li>
 </ul>
 
 Workshop &amp; Spare Parts Management:
 
 
 
 <ul>
 <li>
 Supervise workshop repairs, ensuring compliance with supplier standards.
 </li>
 <li>
 Coordinate with logistics to manage spare parts inventory, track consumption, report shortages, and ensure timely returns.
 
 
 </li>
 </ul>
 
 Customer Support &amp; Service Call Coordination:
 
 
 
 <ul>
 <li>
 Ensure prompt response to customer inquiries across multiple channels.
 </li>
 <li>
 Take ownership of escalated hardware issues and ensure effective resolution.
 </li>
 <li>
 Coordinate with the service desk for call scheduling, update progress, and report field challenges.
 
 
 </li>
 </ul>
 
 Quality Assurance &amp; Compliance:
 
 
 
 <ul>
 <li>
 Ensure all processes, documentation, and maintenance activities comply with internal and supplier standards.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Computer Engineering, or Information Technology.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 6&ndash;7 years of experience in hardware support within BFSI, preferably with Diebold Nixdorf hardware and software solutions.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Core Technical Skills
 
 
 
 <ul>
 <li>
 Diebold Nixdorf Cineo and DN Series machines (CMD-v4, CCDM, RM3, ATS, RM4V, RM4H, CMDv6C, CMDv6A) and related peripherals.
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Strong leadership, mentoring, and team management skills.
 </li>
 <li>
 Excellent verbal, written, and listening communication skills in English.
 </li>
 <li>
 Ability to quickly learn and adapt to new technologies, tools, and processes.
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Proactive, organized, and capable of managing multiple priorities in a fast-paced environment.
 
 
 </li>
 </ul>
 
 Compliance with policies and procedures based on the ISO standards adopted by CNS.
 
</div>

CREDITCARE CREDIT MANAGEMENT LLC

Hiring: Female Team Leader &ndash; Collections DepartmentCompany: Creditcare Credit Management LLC Location: [Dubai, UAE] Salary: Up to AED 5,000Job Description:Creditcare Credit Management LLC is seeking a female Team Leader for our Collections department. The ideal candidate will have at least 3 years of experience in collections, customer service, or sales within a financial or credit management company.Key Responsibilities:<ul><li>Lead and supervise a team of collection agents.</li><li>Ensure daily targets and KPIs are met.</li><li>Handle escalated customer issues professionally.</li><li>Monitor and improve team performance.</li><li>Coordinate with other departments for efficient debt recovery.</li></ul>Requirements:<ul><li>Minimum 3 years of experience in collections, customer service, or sales.</li><li>Proven leadership or supervisory experience preferred.</li><li>Strong communication and team management skills.</li><li>Female candidates only (as per company requirements).</li><li>Based in UAE or willing to relocate.</li></ul>Salary &amp; Benefits:<ul><li>Competitive salary up to AED 5,000/month</li><li>Performance-based incentives</li><li>Career growth opportunities</li></ul>Job Type: Full-timePay: Up to AED5,000.00 per month

Female Team Leader ( Customer Service sales / Collection)

Atlantis The Palm

<div></div><div><div>Team Leader, Front Services 
(18438)</div> 
<div></div>

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away. 


The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world&rsquo;s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay. 


Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.
Atlantis, Dubai, is a truly extraordinary, intriguing, and unique entertainment destination, and we currently have an opportunity for an experienced Team Leader to join our amazing Front Services team at Atlantis, The Royal! At Atlantis, The Royal, we strive to create a destination experience that is not only unforgettable throughout each guest stay, but where amazing and everlasting memories are created!
Are you passionate about the hospitality industry? Are you organized, guest-focused, and can teach as well as motivate a team? Then we need your skills as a Team leader to join our team of professionals today! Our Front Services team is led by hospitality industry experts who will guide and train you in this exciting career. You will have excellent customer service skills, willing to advising guests on their needs, and enjoy delivering a great experience from your heart within a busy, high-profile, luxury environment.
The Team Leader, Front Services must demonstrate a clear passion for guest service and a willingness to be highly visible front of house so you can lead the teams to success. You will assist the Assistant Manager and Manager run the operation while updating and training all colleagues on their technical and service delivery skills and processes to an internationally recognized five-star standard at all time. You will assist and oversee service providers utilization, health and safety as customer satisfaction standards and assist manage the Front Door, Bell Services, and Transportation daily operations.
It is essential that you have previous experience within a five-star hotel or resort environment or alternatively, prior work history in Front Office, Guest Relations, Club Lounge, or similar luxury service environment. Immaculate personal presentation, enthusiasm, positivity, immaculate grooming and a higher than average physical fitness level is essential in this role along with a fluency in English is mandatory. Additional languages are desirable.

Atlantis, Dubai, offers an unbeatable opportunity to grow and develop in your career right in the mix of a continuously developing city and a diverse range of cultures. 
<div></div>

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. 


With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</div>

Team Leader, Front Services

Atlantis Resorts

Join to apply for the Team Leader, VIP Services role at Atlantis Resorts.( 17533 )At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every possible turn.Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it's our passion. About The Role As a Team Leader in VIP Services, you will be responsible for overseeing the assigned VIP guest, anticipating their preferences and needs throughout their stay. Ensure all guest preferences and requests are noted and communicated to the rest of the team, ensuring all colleagues are able to carry out personalized service. Anticipate guest needs throughout the day and perform food and beverage service as required inside the respective suites and other areas. Assist the guest with their belongings and luggage. Ensure guest preferred newspapers and magazines are prepared timely on a daily basis. Attend to all departure services required, transportation schedule, flight confirmation, next destination assistance. You will report into the Head Butler and work closely with them to ensure the extraordinary service to our guests. About You Team Leader, VIP Services must demonstrate a clear passion for customer service and willingness to learn various areas of resort operations. You will have 2+ years working in VIP or Butler Service with a clear demonstration of luxury service. Dedicated managers and team leaders will ensure your growth and development throughout your career with Atlantis, The Palm.Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Team Leader, VIP Services

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together
 
 
 
 Job Description
 
 
 
 
 JOB PURPOSE:
 
 
 
 Promote Core Product and cross sell other FAB products within the assigned Business Territory (field sales) against set financial targets.
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 To achieve or exceed agreed core product sales targets to build new customer base for FAB
 </li>
 <li>
 To promote the sales of Core Product in assigned area or work
 </li>
 <li>
 To build and maintain effective business relationship with customers
 </li>
 <li>
 To assist in conducting promotional activities, meetings and road shows in the assigned area to achieve the budgeted sales volumes
 </li>
 <li>
 To ensure the submitted customer applications and documentations are complete and error free
 </li>
 <li>
 To follow up for Document discrepancies which have been approved as Deferrals
 </li>
 <li>
 Minimize errors and act upon them for correction and re-submission if any.
 </li>
 <li>
 To provide sales MIS to Team Leader on regular basis.
 </li>
 <li>
 To provide ongoing customer / market feedback to Team Leader to improve business
 </li>
 <li>
 To provide Sales DSR to Sales Manager on Regular Basis.
 </li>
 <li>
 To ensure high level of customer service while handling business proceedings.
 </li>
 <li>
 To adhere code of conduct &amp; ethics while performing required duties especially while doing the Authentications of KYC documents.
 </li>
 <li>
 To capitalize on-cross selling opportunities
 </li>
 <li>
 To perform duties of Team Leader in his absence if assigned so
 </li>
 <li>
 To recommend customer applications which are considered good credit risk and as per FAB policy.
 </li>
 <li>
 Requires good convincing and negotiating skills in view of complexity in the relevant product
 </li>
 <li>
 Be aware of competition and suggest changes for product improvements
 </li>
 <li>
 Maintain effective business relationship with all branches and internal departments
 </li>
 <li>
 To ensure that routine problems and complaints are handled professionally and only minimal significant issues are escalated to Team Leader
 </li>
 <li>
 To be vigilant on identifying fraudulent activities/ unethical incidents while handling business requirements, any concerns should be addressed to Line manager immediately.
 </li>
 <li>
 Don&rsquo;t argue with the customers and No commitments should be given to any customer.
 </li>
 <li>
 Maintain Effective Relationships with team mates and supervisors.
 </li>
 <li>
 To ensure that the product information shared with the customer is accurate.
 </li>
 <li>
 To adhere to the Standard Operating Procedures, Policies and Service Standards of the bank.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Minimum Qualification
 
 
 
 <ul>
 <li>
 High school diploma
 </li>
 <li>
 Bachelor&rsquo;s Degree in Business Administration, Finance, Banking or a related major field of study is preferred
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 1 to 2 years&rsquo; experience in selling banking products or in a financial industry
 </li>
 <li>
 Experience in selling banking products is an added advantage
 </li>
 </ul>
</div>

Sales Executive - Branches

Explore 4319+ Customer service leader in Dubai this December. Find roles across top companies and apply now to boost your career.

4319 customer service leader jobs IN Dubai

Customer Service Team Leader

Customer Service Team Leader

Customer Service Team Leader

Female Team Leader ( Customer Service sales / Collection)

Team Leader, Front Services

Team Leader, VIP Services

Sales Executive - Branches