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Atlantis the Royal

<div></div><div><div>Team Leader, VIP Services 
(17979)</div> 
<div></div>

A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world. 


Crafted by the world&rsquo;s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn. 


Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.<div></div><div> 
About the role</div>
<div>
As a Team Leader in VIP Services, you will be responsible for overseeing the assigned VIP guest, anticipating their preferences and needs throughout their stay. Ensure all guest preferences and requests are noted and communicated to the rest of the team, ensuring all colleagues are able to carryout personalized service. Anticipate guest needs throughout the day and perform food and beverage service as required inside the respective suites and other areas. Assist the guest with their belongings and luggage. Ensure guest preferred newspapers and magazines are prepared timely on a daily basis. Attend to all departure services required, transportation schedule, flight confirmation, next destination assistance. You will report into the Head Butler and work closely with them to ensure the extraordinary service to our guests.</div>
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About you</div>
<div>
Team Leader, Butler must demonstrate a clear passion for customer service and willingness to learn various areas of resort operations. You will have 2+ years working in VIP or Butler Service with a clear demonstration of luxury service. Dedicated managers and team leaders will ensure your growth and development throughout your career with Atlantis.</div> 
<div></div>

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. 


With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</div>

Team Leader, VIP Services

Atlantis Resorts

Join to apply for the Team Leader, VIP Services role at Atlantis Resorts.( 17533 )At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every possible turn.Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it's our passion. About The Role As a Team Leader in VIP Services, you will be responsible for overseeing the assigned VIP guest, anticipating their preferences and needs throughout their stay. Ensure all guest preferences and requests are noted and communicated to the rest of the team, ensuring all colleagues are able to carry out personalized service. Anticipate guest needs throughout the day and perform food and beverage service as required inside the respective suites and other areas. Assist the guest with their belongings and luggage. Ensure guest preferred newspapers and magazines are prepared timely on a daily basis. Attend to all departure services required, transportation schedule, flight confirmation, next destination assistance. You will report into the Head Butler and work closely with them to ensure the extraordinary service to our guests. About You Team Leader, VIP Services must demonstrate a clear passion for customer service and willingness to learn various areas of resort operations. You will have 2+ years working in VIP or Butler Service with a clear demonstration of luxury service. Dedicated managers and team leaders will ensure your growth and development throughout your career with Atlantis, The Palm.Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Confidential Company

We are a leading fresh food e-commerce and retail company in the UAE, known for quality, sustainability, and customer excellence. With a strong commitment to innovation and service, we continue to redefine the online shopping experience for our customers. We are seeking a dynamic and customer-focused professional to lead our Customer Services team. The ideal candidate will ensure seamless customer interactions, handle escalations, and drive process improvements to deliver an exceptional service experience.Role Overview:<ul><li>Lead and manage the customer services team across multiple channels (phone, email, chat, social).</li><li>Monitor performance metrics, customer satisfaction levels, and service SLAs.</li><li>Handle escalations effectively and provide quick resolutions.</li><li>Collaborate with internal departments (operations, logistics, IT, marketing) to improve processes and customer experience.</li><li>Train, mentor, and motivate the customer services team.</li><li>Analyze trends, prepare reports, and recommend improvements in service delivery.</li></ul>

Customer Services Lead

Apparel  FZCO

Job Description&nbsp;
<ul>
 <li>Ensure efficient communication with brand, logistics, and operations teams to facilitate smooth coordination and information exchange.</li>
 <li>Coordinate with IT to resolve DC related issues promptly.</li>
 <li>Provide feedback to the brand regarding their shipments to improve processes and address concerns.</li>
 <li>Oversee FCL/LCL placement schedules for inbound and outbound, ensuring timely shipment arrivals/dispatch through stakeholder coordination and process enhancements.</li>
 <li>Manage daily inbound, outbound, order processing is planned efficiently and executed in a timely manner.</li>
 <li>Monitor the pending tasks report, take action on aging in receiving quantity, put away quantity, and sorter with past in-store dates. Ensuring timely resolution to optimize operational efficiency and maintain accurate records in the system</li>
 <li>Ensure all the DC SLAs are met without fail</li>
 <li>Provide timely feedback to the operations team to achieve 100Percent of assigned task&nbsp;</li>
 <li>Take ownership of DC report publishing in a timely manner</li>
 <li>Train the Operations staff on DC SOPs</li>
 <li>Ensure 5S in maintained in DC, identify wastes in processes and do continuous improvements to enhance productivity</li>
 <li>Consolidate and submit Value-Added Service (VAS) charges or any other charges on a monthly basis for Management Information System (MIS) purposes.</li>
 <li>Should have good understanding of DC processed and Hands on experience in Warehouse Management System (WMS)&nbsp;</li>
 <li>Plan, organize, record, communicate and report operational activities to customer, Line manager and other team members.</li>
</ul>
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Your Skills and Experiences
<ul>
 <li>Bachelor Degree in related field</li>
 <li>2+ years work experience in Retail or Supply Chain</li>
 <li>Advanced knowledge of MS Office (Excel, PowerPoint…) and analytics</li>
 <li>Very good verbal and written knowledge of English.&nbsp;</li>
 <li>A strong communicator who can understand and manage the requirements of customer&nbsp;</li>
 <li>A process minded person with strong planning and organizational skills</li>
 <li>Should have “can do” attitude and ready to learn new things</li>
 <li>Should be a problem solver and should have an analytical mind</li>
</ul>

Executive - Customer Service

Majid Al Futtaim

Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures. <ul> <li>Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned.</li> <li>Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed Service Level Agreement.</li> <li>Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures.</li> </ul>

Customer Service Coordinator

ARK Middle East Event Management

Role Overview We are seeking a motivated and experienced Team Leader to oversee daily caf&eacute; operations and ensure the highest standards of service and efficiency. The ideal candidate will have strong leadership abilities, excellent communication skills, and a passion for the hospitality industry.Key Responsibilities:<ul><li>Supervise day-to-day operations to ensure smooth workflow and customer satisfaction.</li><li>Lead, train, and motivate the service team to maintain quality service standards.</li><li>Monitor staff performance, attendance, and ensure adherence to company policies.</li><li>Manage customer inquiries and resolve complaints professionally and promptly.</li><li>Coordinate between kitchen, floor, and service teams to deliver seamless operations.</li><li>Maintain cleanliness, hygiene, and safety standards throughout the caf&eacute;.</li><li>Oversee inventory management and assist in stock control.</li><li>Prepare and submit shift reports to the Operations Manager.</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years of experience in a shisha caf&eacute;, restaurant, or lounge environment, with at least 1 year in a senior or team leader role.</li><li>Strong organizational and interpersonal skills with a hands-on approach.</li><li>Proven ability to lead a diverse team in a fast-paced environment.</li><li>Excellent communication and problem-solving abilities.</li><li>Flexible with working hours, including weekends and evenings.</li><li>Basic understanding of inventory and cash handling procedures.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Supportive and professional work environment.</li><li>Opportunities for career growth within the Infinity Group of Companies.</li></ul>Job Types: Full-time, PermanentPay: AED2,800.00 - AED3,500.00 per month

Team Leader

tonos restaurant llc

Job Title: Team Leader &ndash; Japanese RestaurantLocation: Mizu Restaurant, Clarens Tower, Sheikh Mohammed bin Rashid Boulevard, Downtown DubaiEmployment Type: Full-TimeAbout Mizu Restaurant:Mizu is a vibrant Japanese dining destination where authenticity meets modern flair. We focus on delivering high-quality cuisine, exceptional hospitality, and a memorable guest experience. We are looking for a passionate and experienced Team Leader to join our growing team.Key Responsibilities:<ul><li>Lead and support the front-of-house team to ensure smooth daily operations</li><li>Deliver warm, attentive, and professional customer service at all times</li><li>Assist with staff training, performance and shift supervision</li><li>Manage reservations, seating plans, and guest flow during busy hours</li><li>Ensure hygiene, cleanliness, and food safety standards are met</li><li>Handle guest feedback and resolve customer concerns efficiently</li><li>Work closely with management to achieve performance goals</li><li>Motivate the team and maintain a positive environment</li></ul>Requirements:<ul><li>Minimum 2 years experience in a supervisory or team leader role in hospitality (preferably Japanese cuisine)</li><li>Strong communication and leadership skills</li><li>Customer-focused approach</li><li>Good organizational and problem-solving abilities</li><li>Ability to stay calm under pressure</li><li>English required; additional languages are a plus</li></ul>What We Offer:<ul><li>Competitive salary + tips</li><li>Career growth opportunities</li><li>Friendly and professional work environment</li></ul>Apply Today:Join the Mizu family and help us deliver exceptional Japanese dining in the heart of Downtown Dubai.Job Types: Full-time, Permanent

Team Leader/Supervisor

Explore 7515+ Customer service leader in Dubai this November. Find roles across top companies and apply now to boost your career.

7515 customer service leader jobs IN Dubai

Team Leader, VIP Services

Team Leader, VIP Services

Customer Services Lead

Executive - Customer Service

Customer Service Coordinator

Team Leader

Team Leader/Supervisor