customer service manager | abu dhabi (uae national) Jobs in Abu Dhabi

customer service manager | abu dhabi (uae national)

client support manager

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commis 3 chef - based in abu dhabi

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customer service manager abu dhabi uae national

Emirates NBD

<div>
 
 Job Description
 
 
 
 
 About ENBD
 
 
 
 Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.
 
 
 
 &ldquo;In line with the UAE Government&rsquo;s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family&rdquo;
 
 
 
 
 Job Overview:
 
 
 
 As a
 
 Customer Service Manager
 
 at Emirates NBD, your role is to ensure an exceptional service and resolving operational issues exclusively for PRB customers.
 
 
 The objective is to ensure prioritization of processing for PRB customers&rsquo; requests at PRB centers and liaise with retail branch for PRB customer related matters.
 
 
 The CSM is responsible for all CSR&rsquo;s reporting to him/her at the main PRB center and other PRB centers mapped to it.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Guide and coach CSRs in handling customers queries receive through the following channels
 </li>
 <li>
 CRM
 </li>
 <li>
 Customer walk-in
 </li>
 <li>
 E-mails
 </li>
 <li>
 Phone calls
 </li>
 <li>
 Faxes
 </li>
 <li>
 Escalations from HO/GCE/Central Bank other units
 </li>
 <li>
 Manage service escalations at branches where CSRs need help in handling
 </li>
 <li>
 Ensure CSRs are achieving the Sales targets as per the set KPIs and CSM target will be a rollup of CSM&rsquo;s direct reportees.
 </li>
 <li>
 Act independently in decision making within the bank policy /guidelines
 </li>
 <li>
 Ensure completeness of Account maintenance&rsquo;s documents and credit card applications
 </li>
 <li>
 Ensure that operational loss is reported and complete investigation to be provided to PRB central support team prior submitting for Approvals
 </li>
 <li>
 Follow up and Review for escalation PRB cases across units
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 <ul>
 <li>
 Bachelors /Graduate in any stream &ndash; preferably commerce/banking
 </li>
 <li>
 3 to 5 years of experience in banking
 </li>
 <li>
 Knowledge in Banking Systems/CRM/MS Office &ndash; Intermediate Skill level - Excel/Power Point/Word
 </li>
 <li>
 Has handled team or was in a position that included managing staff/team members
 
 
 </li>
 </ul>
 
 There&rsquo;s never been a better time to join Emirates NBD.
 
 
 
 We&rsquo;re one of the region&rsquo;s most recognisable brands. We&rsquo;re banking innovation leaders. We&rsquo;re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.
 
 
 At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.
 
 
 #
 
 
</div>

Customer Service Manager | Abu Dhabi (UAE National)

Emirates Islamic

<div>About ENBD 
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region. 
&ldquo;In line with the UAE Government&rsquo;s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family&rdquo; 
Job Overview: 
As a Customer Service Manager at Emirates NBD, your role is to ensure an exceptional service and resolving operational issues exclusively for PRB customers.
The objective is to ensure prioritization of processing for PRB customers&rsquo; requests at PRB centers and liaise with retail branch for PRB customer related matters.
The CSM is responsible for all CSR&rsquo;s reporting to him/her at the main PRB center and other PRB centers mapped to it. 
Key Responsibilities:
 <div><ul><li>Guide and coach CSRs in handling customers queries receive through the following channels
<div><ul><li>CRM
</li></ul><ul><li>Customer walk-in
</li></ul><ul><li>E-mails
</li></ul><ul><li>Phone calls
</li></ul><ul><li>Faxes
</li></ul><ul><li>Escalations from HO/GCE/Central Bank other units
</li></ul></div></li></ul><ul><li>Manage service escalations at branches where CSRs need help in handling
</li></ul><ul><li>Ensure CSRs are achieving the Sales targets as per the set KPIs and CSM target will be a rollup of CSM&rsquo;s direct reportees.
</li></ul><ul><li>Act independently in decision making within the bank policy /guidelines
</li></ul><ul><li>Ensure completeness of Account maintenance&rsquo;s documents and credit card applications
</li></ul><ul><li>Ensure that operational loss is reported and complete investigation to be provided to PRB central support team prior submitting for Approvals
 </li></ul>Follow up and Review for escalation PRB cases across units 
<ul><li>
</li></ul></div>Skills and Experience
 <div><ul><li>Bachelors /Graduate in any stream &ndash; preferably commerce/banking
</li></ul><ul><li>3 to 5 years of experience in banking
</li></ul><ul><li>Knowledge in Banking Systems/CRM/MS Office &ndash; Intermediate Skill level - Excel/Power Point/Word
</li></ul>Has handled team or was in a position that included managing staff/team members 
<ul><li>
</li></ul></div>There&rsquo;s never been a better time to join Emirates NBD.
We&rsquo;re one of the region&rsquo;s most recognisable brands. We&rsquo;re banking innovation leaders. We&rsquo;re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits. 
At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.
#LI-LA#</div>

Mndoubi Electrical Services

Agricultural services company providing landscaping and garden maintenance seeks experienced General Manager to oversee operations.Responsibilities:<ul><li>Oversee daily landscaping and maintenance operations</li><li>Manage operational teams and ensure quality standards</li><li>Develop business strategy and growth plans</li><li>Handle budgets, costs, and financial planning</li><li>Build client relationships and manage customer service</li><li>Supervise hiring, training, and team development</li></ul>Requirements:<ul><li>8+ years managing landscaping/agricultural services company in UAE</li><li>Proven track record running profitable operations</li><li>Experience managing teams of 5+ people</li><li>Strong knowledge of Abu Dhabi market</li><li>Arabic and English fluency</li><li>Valid UAE driving license</li></ul>Location: Abu DhabiSend CV with references from UAE companies managed.Job Types: Full-time, Contract Contract length: 6 monthsPay: From AED8,500.00 per month

GENERAL MANAGER - Landscaping & Garden Maintenance Company

SEPCO ELECTRIC POWER CONSTRUCTION CORPORATION

NOC/Permit Engineer Job Description&#8203;Position Title:&#8203;NOC/Permit Engineer (No Objection Certificate / Permit Engineer) Location:&#8203;&#8203; Madinat Zayed (MZ) Project, Abu Dhabi, UAE Reports To:&#8203;&#8203;Project Permitting Director / Construction ManagerCore Objective:&#8203;&#8203; Ensure the efficient acquisition of all required government and utility NOCs (No Objection Certificates) and construction permits for the company's project in Abu Dhabi (Zayed City 1440MW Single-Cycle Peaking Power Plant). Guarantee 100% compliance with regulations set by Abu Dhabi Municipality (ADM), Urban Planning Council (UPC), Abu Dhabi Distribution Company (ADDC - Power &amp; Water), Abu Dhabi National Oil Company (ADNOC - Gas), Abu Dhabi Transmission Company (TRANSCO - Grid) (specifically the 400kV Switching Station), Etisalat (Telecom), and other relevant authorities. Mitigate project legal risks and prevent delays.Key Responsibilities:&#8203;&#8203;End-to-End Permit Management:&Oslash; Lead, coordinate, and manage all aspects of NOC/permit identification, application, and final approval throughout the project life cycle, working within the Project Permitting Team under the Project Manager's leadership.&Oslash; Proactively identify required NOCs/permits based on project phase and construction schedule. Define and gather corresponding supporting documentation needed for each application.&Oslash; Thoroughly analyze the overall project schedule and monitor construction progress. Develop and maintain a dynamic permitting plan aligned with project needs to ensure seamless construction activities.&Oslash; Establish and maintain a real-time project NOC/Permit tracking register, updating progress status regularly and driving the permitting process.&Oslash; Conduct regular site inspections to verify compliance with issued permit conditions (e.g., validity of permits, completion of required inspections) and identify potential compliance risks.&Oslash; Review and coordinate the submission of technically compliant design documents (drawings, reports, calculations, letters) from design consultants to the Project Consultant for permit application purposes.&Oslash; Assist project subcontractors with their permit applications. Prepare bilingual (Arabic/English) application documents as required (e.g., NOC request letters, indemnity letters, coordination letters).&Oslash; Organize and/or actively participate in internal and external permitting-related meetings (e.g., with designers, consultants, subcontractors). Document and distribute meeting minutes.&Oslash; Prepare and submit daily logs, plans, and updated permit tracking register information as required.Authority Liaison &amp; Coordination:&#8203;&#8203;&Oslash; Act as a core member of the project's permitting team, serving as the primary point of contact for communication and coordination with Project Consultants, the Project Design Management team, Design Consultants, TRANSCO (specifically for the 400kV Switching Station), EWEC (Emirates Water and Electricity Company), Abu Dhabi Municipality (ADM), and other relevant government bodies.&Oslash; Coordinate service connection permits with ADDC (Power/Water) and Etisalat/du (Telecom).&Oslash; Liaise and coordinate for Fire Protection System construction permits and the acquisition of Fire Safety Completion Certificates.&Oslash; Manage the application and acquisition process for key permits and certificates including the Building Permit, Final Building Permit (Occupation Certificate), and Building Completion Certificate.Skills &amp; Qualifications:&#8203;&#8203;&Oslash; Experience: Minimum 5 years of hands-on NOC/Permit application experience within Abu Dhabi or the UAE. Must have led the end-to-end permitting process for at least 2 major projects (&gt; AED 5million).&Oslash; Knowledge: In-depth understanding of Abu Dhabi municipal regulations (e.g., Abu Dhabi Building Codes, ADDC Technical Standards, Civil Defence Fire Safety requirements).&Oslash; Licenses: Valid UAE Driver's License (essential for document submissions).&Oslash; Languages: Fluent English (mandatory). Arabic proficiency is a strong advantage for government communication.&Oslash; Systems: Proficient in using local government platforms like MePs, TAMM, ADDC e-Services.&Oslash; Education: Bachelor's degree in Engineering (Civil, Architectural, MEP preferred). Registration with UAE Society of Engineers (UAQ-SE) is highly desirable.&Oslash; Others:&#8203;Proactive personality, strong sense of responsibility, dedication, ability to strictly adhere to project procedures, and maintain project confidentiality.Application Requirements:&#8203;&#8203;&Oslash; Submit a list of successfully obtained permits/NOCs in Abu Dhabi (including project type, issuing authority, and processing timeline).&Oslash; Experience in the power station construction industry and specifically with TRANSCO 400kV/220kV switching stations is highly preferred.Compensation &amp; Benefits:&#8203;&#8203;&Oslash; Base Salary: AED 15,000 - 20,000 per month (commensurate with experience and capability)&Oslash; Statutory Benefits: Health Insurance + 30 calendar days annual leave + Return Air Ticket (as per UAE Labor Law)Performance Bonus:Based on permit acquisition efficiency and project cost savings (subject to the projecJob Type: Full-timePay: From AED17,000.00 per month

NOC Permit Engineer JD - construction

Al Shamal Holding

Job Title: Catering Manager Restaurant.Location: Abu Dhabi, UAE Salary Range: AED 6,000 &ndash; AED 8,000 per month Experience Required: Minimum 5 years in catering operations within Abu Dhabi, in any |Cafe or Restaurant.Requirement: Driving LicenseBenefit: Visa, Air TicketJob SummaryWe are seeking a highly organized and experienced Catering Manager to oversee and manage all aspects of our catering operations. The ideal candidate will have a strong background in food service management, client relations, and team leadership, with proven experience in the Abu Dhabi market.Key Responsibilities<ul><li>Plan, coordinate, and execute catering services for corporate, private, and large-scale events</li><li>Manage food preparation, presentation, and delivery to ensure high standards of quality and hygiene</li><li>Supervise catering staff, including chefs, servers, and logistics personnel</li><li>Develop menus in collaboration with chefs, tailored to client preferences and dietary requirements</li><li>Monitor inventory, procurement, and supplier relationships</li><li>Ensure compliance with local food safety regulations and company policies</li><li>Handle client inquiries, quotations, and contracts professionally</li><li>Maintain budgetary control and optimize cost-efficiency</li><li>Conduct post-event evaluations and implement improvements</li></ul>Requirements<ul><li>Minimum 5 years of catering management experience in n any |Cafe or Restaurant Abu Dhabi.</li><li>Strong leadership and organizational skills</li><li>Excellent communication and client service abilities</li><li>Knowledge of UAE food safety and hygiene standards</li><li>Proficiency in budgeting and cost control</li><li>Fluent in English; Arabic is desirable not mandatory.</li><li>Valid UAE driving license preferred</li></ul>Working Conditions<ul><li>Flexible schedule including weekends and evenings based on event requirements</li><li>On-site and off-site event coordination</li></ul>Job Type: Full-timePay: AED6,000.00 - AED8,000.00 per monthApplication Question(s):<ul><li>Your Nationality ?</li><li>Gender and Age ?</li></ul>Experience:<ul><li>Cafe or Restaurant Catering: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Catering Manager for Restaurant.

kokio kitchens trading llc

Position: Assistant to Hotel Operations Manager &ndash; Hotel ApartmentsLocation: Abu Dhabi, UAEReports to: Hotel Operations ManagerSummary:We are looking for an experienced hospitality professional to assist the Hotel Operations Manager in overseeing the daily operations of a luxury Hotel Apartment property in Abu Dhabi. The role requires ensuring smooth guest services, maintaining long-stay standards, and supporting staff and operational efficiency across all departments.Key Responsibilities<ul><li>Support day-to-day operations across Front Office, Housekeeping, and Maintenance.</li><li>Ensure apartments are maintained to the highest standards of cleanliness, comfort, and safety.</li><li>Monitor guest satisfaction, handle escalated issues, and provide personalized service for long-stay residents.</li><li>Assist in managing staff schedules, training, and performance reviews. &bull; Conduct daily property walkthroughs to identify operational or maintenance issues.</li><li>Prepare daily/weekly reports on occupancy, guest feedback, and operational performance.</li><li>Support procurement and vendor coordination for housekeeping and maintenance supplies.</li><li>Act as deputy to the Operations Manager during meetings or in their absence. &bull; Contribute to property inspections and ensure compliance with health, safety, and brand standards.</li></ul>Requirements<ul><li>7&ndash;10 years of proven experience in hotel or serviced apartment operations (luxury/lifestyle brand experience preferred).</li><li>Strong leadership and people-management skills.</li><li>Proficiency in hotel systems (Opera PMS or similar) and MS Office.</li><li>Fluent in English; Arabic or additional languages are an advantage.</li><li>Customer-focused, detail-oriented, and able to resolve issues quickly.</li><li>Professional and presentable, suitable for guest-facing interactions.</li></ul>Compensation &amp; Benefits<ul><li>Salary: AED 5,000 &ndash; 7,000 per month.</li><li>Accommodation, meals, and transport (as per company policy).</li><li>Medical insurance and annual flight allowance.</li><li>Growth opportunities within the company.</li></ul>Job Types: Full-time, PermanentPay: AED5,000.00 - AED7,000.00 per monthExperience:<ul><li>Hotel Operations: 5 years (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Assistant to Hotel Operations Manager

Explore 1963+ Customer service manager abu dhabi uae national in Abu Dhabi this October. Find roles across top companies and apply now to boost your career.

1963 customer service manager abu dhabi uae national jobs IN Abu Dhabi

Customer Service Manager | Abu Dhabi (UAE National)

Customer Service Manager | Abu Dhabi (UAE National)

Customer Service Manager | Abu Dhabi (UAE National)

GENERAL MANAGER - Landscaping & Garden Maintenance Company

NOC Permit Engineer JD - construction

Catering Manager for Restaurant.

Assistant to Hotel Operations Manager