operations manager

marketing manager

sales manager

area manager

client services director Jobs in Abu Dhabi

client services director

customer service manager

Aurora Vision Group

<div>
 
 
 POSITION SUMMARY
 
 
 
 Reports directly to the CEO and works closely with secondary key stakeholders, including the CFO/COO, E-commerce Manager, Retail Manager, Finance, and Logistics teams. The Customer Service &amp; Operations Manager is primarily responsible for managing and elevating the entire customer care function across our D2C channels (ecommerce and retail). This role is at the heart of our customer-first promise: ensuring every issue is resolved seamlessly and every touchpoint reflects our brand values.
 
 
 
 
 
 The role requires a strong operator who can lead and align cross-functional teams (retail, e-commerce, digital product, logistics, finance) to resolve problems at their root cause, while continuously improving processes to anticipate customer needs. This is both a strategic and hands-on role&mdash;balancing daily resolution of escalations with building a framework for long-term customer satisfaction, loyalty, and operational efficiency.
 
 
 
 
 
 This Job Description intends to highlight the most critical areas of responsibility only and does not cover all aspects of the Position.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Leads and manages the Customer Care/Service team, setting standards for service quality, speed, and resolution.
 </li>
 <li>
 Owns all customer issue escalations across ecommerce and retail, ensuring timely resolution and communication.
 </li>
 <li>
 Proactively drives cross-functional collaboration with Retail, E-commerce, Digital Product, Logistics, and Finance to eliminate friction and improve end-to-end customer experience.
 </li>
 <li>
 Develops, monitors, and reports on customer care KPIs (e.g., resolution time, NPS, repeat issues, CSAT).
 </li>
 <li>
 Implements systems, workflows, and tools that scale with PANGAIA&rsquo;s growth, ensuring operational excellence.
 </li>
 <li>
 Analyzes recurring customer pain points and partners with product, digital, and logistics teams to address structural issues.
 </li>
 <li>
 Establishes best practices for managing returns, refunds, exchanges, and special cases.
 </li>
 <li>
 Acts as the voice of the customer in decision-making forums, ensuring our brand values and promise are upheld.
 </li>
 <li>
 Drives training, knowledge-sharing, and empowerment across frontline teams (retail associates, ecommerce support).
 </li>
 </ul>
 
 
 
 
 
 SUCCESS METRICS/KPIs
 
 
 <ul>
 <li>
 Customer Satisfaction (CSAT)
 </li>
 <li>
 Net Promoter Score (NPS)
 </li>
 <li>
 Resolution Time
 </li>
 <li>
 First Contact Resolution
 </li>
 <li>
 Repeat Issues:
 </li>
 <li>
 Escalation Rate
 </li>
 <li>
 Returns &amp; Refund SLA
 </li>
 </ul>
 
 
 
 
 
 POSITION REQUIREMENTS
 
 
 
 
 EDUCATION &amp; EXPERIENCE
 
 
 <ul>
 <li>
 5+ years of experience in
 
 customer care, operations, or service excellence
 
 , ideally in premium fashion, retail, or ecommerce.
 </li>
 <li>
 Strong background in
 
 operational problem-solving and process improvement
 
 .
 </li>
 <li>
 Proven ability to
 
 influence and align cross-functional teams
 
 without direct authority.
 </li>
 <li>
 Excellent communication, stakeholder management, and escalation handling skills.
 </li>
 <li>
 Data-driven mindset, with experience using CRM/ticketing tools, analytics, and reporting systems.
 </li>
 <li>
 A balance of
 
 strategic leadership and hands-on execution
 
 , able to switch between detail and big picture.
 </li>
 <li>
 Passion for innovation, design, and building a customer-first culture.
 </li>
 </ul>
 
 
</div>

Customer Service Operations Manager

e& UAE

<div>
 
 Job Description
 
 
 
 To manage the Service Management function ensuring the right level of support and guidance is provided to their direct report Services Managers to better serve their assigned Business Customers.
 
 
 Implement and maintain a modern client focused and customer centric Service Management environment while continuing to develop and enhance these throughout the life cycle of the services and relationship with customers from onboarding to identifying and supporting further customer engagement and sales opportunities.
 
 
 To manage the day-to-day account relationship ensuring the provision of a quality, effective and cohesive service management, delivery and support process to Etisalat customer(s) meeting &amp; exceeding their needs, requirements &amp; expectations to have euphoric customer(s) experience
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for the leadership of their direct report Service Managers to lead, motivate, develop and manage the performance of direct reports, building a high caliber team with the skills and capabilities needed to deliver the required results
 </li>
 <li>
 Encourage an atmosphere of trust, openness and communication and an attitude based on working together and shared objectives Also, proactively look for ways to improve the relationship with customer wherever possible
 </li>
 <li>
 Ensure regular visit to the customer premises to strengthen relationship &amp; maintain outstanding communication level with customer
 </li>
 <li>
 Ensure alignment of Section strategy with customer strategy &amp; operating model to contribute towards its success.
 </li>
 <li>
 Provide leadership on achieving effectiveness and efficiency in the delivery and support of services so as to ensure value for the customer
 </li>
 <li>
 Develop and enhance offered services throughout the life cycle of the services and relationship with Clients
 </li>
 <li>
 Lead and support critical Missions Operation
 </li>
 <li>
 Lead Sensitive Security &amp; Top Critical Projects
 </li>
 <li>
 Maintain and improve the quality of the service offered to Top customers via tracking all Network modernization activities for Top customers, maintaining Continuous Service Improvement plan, oversee SIP Implementation &amp; evaluate the effectiveness of deployed improvement.
 </li>
 <li>
 Establish and manage a communication framework and ensure that it is effectively used and establish and manage communication flows between customer and Etisalat
 </li>
 <li>
 Establish regular internal forums within Etisalat to ensure full alignment among all stakeholders while addressing customer concerns &amp; agree on desired enhancement &amp; improvement plan
 </li>
 <li>
 Keep internal key account stakeholders updated with all ongoing engagement topics with customer &amp; ensure circulation of performance dashboard
 </li>
 <li>
 Ensure the delivery of all Services within the agreed product KPIs and SLAs
 </li>
 <li>
 Ensure section monthly set KPIs are met for high revenue orders, aging orders and orders pending against Service Management team.
 </li>
 <li>
 Contribute in Building customized NOCs for Top Customers in alignment with special requirement &amp; signed contract between Etisalat &amp; Customers
 </li>
 <li>
 Identify and execute Service Management training plans of direct reports supported with right certification
 </li>
 <li>
 Negotiate, approve appropriate service level targets with the customer &amp; how they are monitored &amp; the service review reports frequency and content
 </li>
 <li>
 Ensure the Service Catalog that document the services provided to customer and the service quality expectations are properly managed by direct reports
 </li>
 <li>
 Support Customer operations using ITIL management cycles i.e. (Event mgt, Incident Mgmt., Problem Mgmt., Change Mgmt., Request Fulfillment, access mgmt., application life cycle mgmt. m&amp; Operation Control)
 </li>
 <li>
 Know and understand the process Etisalat teams will use to prioritize service support
 </li>
 <li>
 Recognize customer peak work periods, their causes, and potential impact on service levels
 </li>
 <li>
 Support direct reports in finalization of performance review reports &amp; ensure a regular forum is maintained by direct reports to go through performance report
 </li>
 <li>
 Ensure effective use of advanced tools required for Service Management by direct reports
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 ITIL, Bachelor&rsquo;s degree in Engineering/ IT/Business / Computer Science
 </li>
 <li>
 10+ years in technical customer care/ service management/delivery in telecommunications or IT industry
 
 
 </li>
 </ul>
 We thank all applicants for their interest, however only those shortlisted for an interview will be contacted. If you have not heard from us within two weeks of your application, please consider your application as unsuccessful.
 
 
 
 At e&amp; diversity is our strength and we are committed to creating an inclusive environment for all. We welcome and encourage all people to apply, regardless of gender, background, age and abilities. If you are a person of determination and require an adjustment or accommodation to the selection process, please send your request to DiversityEquity&amp;Inclusion@eand.com
 
</div>

Sr. Manager/Service Management

Miral Experiences

<div>
 
 
 Join Us at Miral Experiences
 
 
 
 At
 
 Miral Experiences
 
 , we don&rsquo;t just create jobs &mdash; we create
 
 extraordinary moments
 
 . As part of the visionary
 
 Miral Group
 
 , we bring to life some of the world&rsquo;s most iconic attractions, including
 
 Ferrari World Abu Dhabi
 
 ,
 
 Warner Bros. World Abu Dhabi
 
 ,
 
 Yas Waterworld
 
 , and
 
 SeaWorld Yas Island
 
 .
 
 
 We are passionate about delivering
 
 unforgettable guest experiences
 
 and shaping the future of leisure and entertainment in the United Arab Emirates. Our team is made up of innovators, doers, and dreamers who thrive in a dynamic, inclusive, and purpose-driven environment.
 
 
 If you're looking to be part of something bigger &mdash; where your work directly contributes to
 
 memorable experiences for millions
 
 &mdash; then
 
 Miral Experiences is the place for you
 
 .
 
 
 
 
 
 ✨
 
 About the Role
 
 
 
 Are you passionate about garments, textiles, and delivering exceptional service experiences? We are looking for a
 
 Uniform Services Assistant Manager
 
 to lead the operational readiness and lifecycle management of uniforms across our facility. This role is pivotal in ensuring smooth day-to-day operations, maintaining high grooming standards, and enhancing the colleague experience through efficient wardrobe services.You&rsquo;ll oversee a team of service providers, manage inventory, and collaborate cross-functionally to uphold safety, quality, and service excellence.
 
 
 
 
 
 If you have a sharp eye for detail, a flair for fashion or textiles, and proven leadership capabilities, we&rsquo;d love to hear from you.
 
 
 
 
 
 🎯
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage the full lifecycle of uniforms: inbound, inventory, distribution, tailoring, and disposal
 </li>
 <li>
 Lead and guide service provider teams, ensuring adherence to SOPs and service standards
 </li>
 <li>
 Oversee grooming and customer service behavior across uniform service areas
 </li>
 <li>
 Ensure operational readiness and safety compliance across all work zones
 </li>
 <li>
 Monitor inventory levels, initiate replenishment, and manage procurement workflows
 </li>
 <li>
 Resolve laundry quality issues and ensure garment care procedures are followed
 </li>
 <li>
 Maintain documentation including SOPs, checklists, and performance trackers
 </li>
 <li>
 Address IT, facilities, and maintenance issues through proper workflows
 </li>
 <li>
 Analyze trends and proactively suggest improvements in operations and service delivery
 </li>
 </ul>
 
 
 
 
 ✅
 
 Required Qualifications
 
 
 <ul>
 <li>
 Minimum 3 years in a
 
 leadership role
 
 within a customer service or operational environment
 </li>
 <li>
 Strong attention to detail and a genuine passion for
 
 garments and textiles
 
 </li>
 <li>
 Proficiency in
 
 modern workplace tools
 
 (e.g., Microsoft 365, ERP systems)
 </li>
 <li>
 Ability to produce clear documentation and intellectual content related to operations
 </li>
 <li>
 Excellent communication, organizational, and interpersonal skills
 </li>
 <li>
 Hands-on experience in
 
 uniform services
 
 </li>
 </ul>
 
 
 
 
 🌟
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 5+ years in
 
 fashion retail
 
 ,
 
 fashion merchandising
 
 ,
 
 textile rental
 
 , or
 
 apparel operations
 
 </li>
 <li>
 Certification or degree in
 
 Fashion Technology
 
 ,
 
 Garment Design
 
 , or
 
 Textile Management
 
 </li>
 <li>
 Familiarity with
 
 HSE standards
 
 ,
 
 HACCP
 
 , and
 
 Building Management Systems
 
 </li>
 <li>
 Experience with
 
 ERP systems
 
 (e.g., Oracle Fusion) and
 
 process improvement tools
 
 (e.g., Lean Six Sigma)
 </li>
 <li>
 Exposure to
 
 hospitality
 
 ,
 
 entertainment
 
 , or
 
 theme park operations
 
 </li>
 <li>
 A background in
 
 fashion retail or wholesale
 
 operations.
 </li>
 <li>
 Strong leadership and interpersonal skills.
 </li>
 <li>
 A proactive mindset with attention to detail.
 </li>
 <li>
 The ability to work independently and manage multiple tasks.
 </li>
 <li>
 A passion for service excellence and operational efficiency.
 </li>
 </ul>
 
 
 
 
 
 Ready to Make an Impact?
 
 
 
 If you're passionate about people, service, and creating a workplace where colleagues feel supported and valued &mdash; we&rsquo;d love to hear from you.
 
 Apply now
 
 and take the next step in your career with
 
 Miral Experiences
 
 &mdash; where your work helps shape unforgettable moments every day.
 
</div>

Assistant Operations Manager - Uniform Services

Warehouse gym

About the RoleWe are seeking a motivational and dynamic Head of Reception to lead our front-of-house team. This role requires a hands-on leader who can inspire the team, deliver outstanding customer service, and ensure smooth day-to-day operations of the club.Key Responsibilities<ul><li>Lead, motivate, and develop the reception team to deliver the highest standards of service.</li><li>Oversee daily operations including staff management, sales, cash handling, and facility upkeep.</li><li>Ensure compliance with health &amp; safety regulations and company policies.</li><li>Manage staff rotas, training, and performance appraisals.</li><li>Anticipate and respond to member needs, ensuring an excellent customer experience.</li><li>Drive sales initiatives and contribute to achieving monthly targets.</li><li>Maintain cleanliness, hygiene, and brand standards across the club.</li></ul>About You<ul><li>Strong leadership skills with a motivational, &ldquo;lead by example&rdquo; approach.</li><li>Passionate about fitness, health, and delivering great customer service.</li><li>Flexible with working hours and available during peak times.</li><li>Excellent communication, organizational, and problem-solving skills.</li><li>Previous supervisory or management experience (hospitality, fitness, or leisure preferred).</li><li>First Aid certification is an advantage (training can be provided).</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Opportunity to grow with a dynamic and expanding fitness brand.</li><li>A positive, energetic, and supportive team culture.</li></ul>Job Type: Full-timePay: From AED4,500.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in total?</li><li>What is your current salary?</li><li>What is your Expected salary?</li></ul>

Head Receptionist

qwerty

<div>JOB DESCRIPTION

Are you a customer service professional who wants to work on the cutting edge of entertainment? If so, you can help take our world-leading entertainment experience to the next level by joining our new team based in Abu Dhabi. Zero Latency&rsquo;s Free Roam Virtual Reality experiences are world leading, with centres all across the globe. Come and be part of this journey and help build the next generation of social interactive entertainment. 

ABOUT ZERO LATENCY

Zero Latency is the global leader in free-roam, multiplayer, virtual reality gaming. Zero Latency provides the most technologically advanced, immersive virtual reality gaming experiences on the planet. 

YOUR ROLE

We are looking for Game Masters who can guide customers through Zero Latency&rsquo;s world-leading experience with great energy and professionalism. 
You will oversee player safety briefings and run game sessions. Your priority is ensuring player safety and delivering high-end customer experiences. 
PRIMARY RESPONSIBILITIES
<ul>
<li>Customer greeting, check-in, suit-up and suit-down</li>
<li>Presenting the player safety briefing</li>
<li>Managing in-game sessions and ensuring player safety</li>
<li>Identifying, troubleshooting, and recording technical issues</li>
<li>Maintenance of Virtual Reality equipment</li>
<li>Supporting site team leaders</li>
<li>Assisting with the upkeep and presentation of the venue to ensure a welcoming environment.</li>
<li>Selling merchandise</li>
<li>Opening and closing the venue</li></ul></div>

Customer Service Professional - Game Master

NMC Health plc

<div><div><div><ul><li>Manages all aspects of individual and corporate customers of NMCSH &ndash; AUH.
</li></ul><ul><li>Manages all new avenues of service provision at the hospital.
</li></ul><ul><li>Collaborate with finance and revenue cycle team for matters related to OP and IP insurance, corporate and self pay billing as and when required.
</li></ul><ul><li>Responsible for personnel management of all Customer care staff in coordination with Supervisors / In-charges.
</li></ul><ul><li>Manages the call center and ensures proper functioning and continuous improvement in their services.
</li></ul><ul><li>Responsible for all hospital reception desks and usher services.
</li></ul><ul><li>Proactive intervention and service recovery, whenever required.
</li></ul><ul><li>Monitoring hospital performance on key customer service performance indicators and take necessary action to improve scores.
</li></ul><ul><li>Stay abreast with the patient feedback received through various channels, including but not limited to feedback forms, call center, social media, surveys, external sources such as mystery shoppers and DOH surveys.
</li></ul><ul><li>Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
</li></ul><ul><li>Review and optimize processes impacting patient experience, in close coordination with internal (hospital &amp; corporate) stakeholders, as applicable.
</li></ul><ul><li>Intervene to help resolving reported inter-/intra-departmental issues and facilitate smooth interdepartmental communication and collaboration.
</li></ul><ul><li>Obtain adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues.
</li></ul><ul><li>Document pertinent information, actions and decisions and communicates to appropriate leadership.
</li></ul><ul><li>Communicate issues identified by front line staff to appropriate administrative team related to new administrative or departmental initiatives.
</li></ul><ul><li>Ensuring that all reports and deliverables are submitted on due dates.
</li></ul><ul><li>Collaborate with clinical and support staff to foster delivery of quality care.
</li></ul><ul><li>Regular interaction with OP &amp; IP patients and with maintain visibility with hospital staff through daily rounds.
</li></ul><ul><li>Assist in evaluating and reassigning staff during crisis situations.
</li></ul><ul><li>Provide on-site management of crisis situations to prevent or minimize disruption of services.
</li></ul><ul><li>Optimize resources to maintain facility operations.
</li></ul><ul><li>Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed
</li></ul><ul><li>Function as on-site coordinator for internal/external disasters or other major events.
</li></ul><ul><li>Supports continuous Quality Improvement. Develops and promotes appropriate standards of care.
</li></ul><ul><li>Ensures that there is compliance with the JCI &amp; ISO requirements.
</li></ul><ul><li>Provides direction for the hospital and ensures that corporate vision, mission and objectives are fulfilled. Inculcates and cultivates corporate values.
</li></ul><ul><li>Demonstrates ability to see the big picture in terms of the strategic operational plan and the ability to monitor and direct processes to fulfill such plans.
</li></ul><ul><li>Maintains confidentiality regarding patient information and regarding administrative matters of confidential nature.
</li></ul><ul><li>Develops and promotes a fair administrative environment which is unbiased and apolitical.
</li></ul><ul><li>Support clinical, operational and facility services throughout the entire Hospital throughout operational hours.
</li></ul><ul><li>Serves on Administrative and other hospital committees as required.
</li></ul><ul><li>Performs related duties as assigned by the Head of Operations.
</li></ul><ul><li>Attend to committee meeting as assigned.
</li></ul><ul><li>Work accordance with the documented OSH procedures and instructions, specific responsibilities.</li></ul></div></div></div>
 <div><div><div><ul><li>Manages all aspects of individual and corporate customers of NMCSH &ndash; AUH.
</li></ul><ul><li>Manages all new avenues of service provision at the hospital.
</li></ul><ul><li>Collaborate with finance and revenue cycle team for matters related to OP and IP insurance, corporate and self pay billing as and when required.
</li></ul><ul><li>Responsible for personnel management of all Customer care staff in coordination with Supervisors / In-charges.
</li></ul><ul><li>Manages the call center and ensures proper functioning and continuous improvement in their services.
</li></ul><ul><li>Responsible for all hospital reception desks and usher services.
</li></ul><ul><li>Proactive intervention and service recovery, whenever required.
</li></ul><ul><li>Monitoring hospital performance on key customer service performance indicators and take necessary action to improve scores.
</li></ul><ul><li>Stay abreast with the patient feedback received through various channels, including but not limited to feedback forms, call center, social media, surveys, external sources such as mystery shoppers and DOH surveys.
</li></ul><ul><li>Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
</li></ul><ul><li>Review and optimize processes impacting patient experience, in close coordination with internal (hospital &amp; corporate) stakeholders, as applicable.
</li></ul><ul><li>Intervene to help resolving reported inter-/intra-departmental issues and facilitate smooth interdepartmental communication and collaboration.
</li></ul><ul><li>Obtain adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues.
</li></ul><ul><li>Document pertinent information, actions and decisions and communicates to appropriate leadership.
</li></ul><ul><li>Communicate issues identified by front line staff to appropriate administrative team related to new administrative or departmental initiatives.
</li></ul><ul><li>Ensuring that all reports and deliverables are submitted on due dates.
</li></ul><ul><li>Collaborate with clinical and support staff to foster delivery of quality care.
</li></ul><ul><li>Regular interaction with OP &amp; IP patients and with maintain visibility with hospital staff through daily rounds.
</li></ul><ul><li>Assist in evaluating and reassigning staff during crisis situations.
</li></ul><ul><li>Provide on-site management of crisis situations to prevent or minimize disruption of services.
</li></ul><ul><li>Optimize resources to maintain facility operations.
</li></ul><ul><li>Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed
</li></ul><ul><li>Function as on-site coordinator for internal/external disasters or other major events.
</li></ul><ul><li>Supports continuous Quality Improvement. Develops and promotes appropriate standards of care.
</li></ul><ul><li>Ensures that there is compliance with the JCI &amp; ISO requirements.
</li></ul><ul><li>Provides direction for the hospital and ensures that corporate vision, mission and objectives are fulfilled. Inculcates and cultivates corporate values.
</li></ul><ul><li>Demonstrates ability to see the big picture in terms of the strategic operational plan and the ability to monitor and direct processes to fulfill such plans.
</li></ul><ul><li>Maintains confidentiality regarding patient information and regarding administrative matters of confidential nature.
</li></ul><ul><li>Develops and promotes a fair administrative environment which is unbiased and apolitical.
</li></ul><ul><li>Support clinical, operational and facility services throughout the entire Hospital throughout operational hours.
</li></ul><ul><li>Serves on Administrative and other hospital committees as required.
</li></ul><ul><li>Performs related duties as assigned by the Head of Operations.
</li></ul><ul><li>Attend to committee meeting as assigned.
</li></ul><ul><li>Work accordance with the documented OSH procedures and instructions, specific responsibilities.</li></ul></div></div></div>
 <div><div><ul><li>A Bachelor&rsquo;s or Master&rsquo;s degree preferably in administration or Healthcare background required.
</li></ul><ul><li>An MBA in healthcare administration is preferable.
</li></ul><ul><li>Five years or more in health management positions with demonstrated administrative skills.
</li></ul><ul><li>Five or more years prior experience in managing patient relations in large tertiary care setting.
</li></ul><ul><li>Excellent command of oral and written English.
</li></ul><ul><li>Must be well versed with Word and Excel.</li></ul></div></div>

Front Office Manager

IZIL Beauty

Job Title: Retail Sales Team LeadDepartment: Spa &amp; StoreReports To: Spa &amp; Store ManagerJob SummaryThe Retail Sales Team Lead plays a pivotal role in driving sales performance, overseeing daily storeoperations, and delivering an exceptional customer experience. This role requires strong leadershipskills to mentor and guide the sales team, ensuring optimal execution of company goals whilemaintaining high service standards.Key ResponsibilitiesSales Leadership &amp;amp; Customer EngagementLead the sales team to consistently achieve individual and store sales targets, maximizing every salesopportunity.Provide outstanding customer service that exceeds expectations, fostering loyalty and repeatbusiness.Identify customer needs and offer informed recommendations on product benefits, features,pricing, and availability.Handle escalated customer inquiries, ensuring prompt and effective resolution.Train and mentor junior team members, offering support and guidance as needed.Store Operations &amp;amp; Team SupportOversee daily store activities, ensuring smooth and efficient operations.Perform till duties, including transaction processing, refunds, and price adjustments.Maintain accurate records of customer orders, special requests, and repairs, ensuring timelyfulfillment.Act as a keyholder, assisting with store security and operational needs when required.Step in for the Assistant Manager or Store Manager as needed, ensuring seamless leadershipcontinuity.Maintain accurate stock records and monitor inventory levels, addressing discrepancies proactively.Compliance &amp;amp; Risk ManagementAdhere to company policies regarding cash handling, stock security, and customer datamanagement.Ensure compliance with safety and security procedures, promptly reporting potential hazards to theStore Manager.Capture and input customer data into the company database to drive loyalty and engagement.Continuous Improvement &amp;amp; TrainingActively participate in training programs and store meetings to stay updated on industry trends andcompany objectives.Proactively identify areas for operational improvement and recommend strategic solutions.Retail Sales LeadImplement innovative customer service initiatives to enhance the shopping experience.Skills &amp;amp; QualificationsProven ability to lead, train, and motivate a sales team to achieve targets.Exceptional multitasking skills, effectively managing competing priorities in a fast-pacedenvironment.Strong analytical and problem-solving abilities, with a proactive approach to customer service andrisk management.Excellent communication skills with a professional, customer-centric attitude.Highly adaptable, with a willingness to embrace change and drive innovation.Self-motivated, confident, and enthusiastic with a passion for delivering excellence.Why Join Us?As a Retail Sales Team Lead at IZIL, you will play a crucial role in shaping the store&rsquo;s success. Thisposition offers the opportunity to develop leadership skills, contribute to a dynamic retailenvironment, and be part of a growing brand committed to excellence in customer service and salesperformance.Job Types: Full-time, Permanent

Retail Sales Lead

Explore 1457+ Customer service manager in Abu Dhabi this October. Find roles across top companies and apply now to boost your career.