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customer service specialist (emirati) Jobs in Abu Dhabi

customer service specialist (emirati)

customer service manager

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 176078
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 <ul>
 <li>
 To lead and supervise the front-office team at Dubai International Airport.
 </li>
 <li>
 Ensuring smooth daily operations, exceptional customer service, and achievement of sales and operational targets.
 </li>
 <li>
 The Team Leader serves as the first line of management, driving performance, maintaining service excellence, and ensuring compliance with company policies in a fast-paced airport environment
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 Customer Service and Sales :
 
 
 <ul>
 <li>
 Ensure high levels of customer satisfaction by delivering a seamless rental experience.
 </li>
 <li>
 Handle escalated customer issues and complaints promptly and professionally.
 </li>
 <li>
 Drive upselling of additional products and services (insurance, upgrades, GPS, etc.) to meet revenue targets.
 
 
 </li>
 </ul>
 Team Leadership
 
 
 <ul>
 <li>
 Supervise, train, and support front-office staff (Customer Service Representatives).
 </li>
 <li>
 Conduct daily briefings, assign duties, and monitor staff schedules to ensure adequate coverage
 
 
 </li>
 </ul>
 Operational Excellence
 
 
 <ul>
 <li>
 Oversee rental processes including check-outs, returns, upgrades, and vehicle exchanges
 </li>
 <li>
 Ensure all documentation and invoicing are completed accurately and on time.
 </li>
 <li>
 Monitor vehicle availability and coordinate with the fleet team to minimize wait times.
 
 
 </li>
 </ul>
 Reporting &amp; Compliance
 
 
 <ul>
 <li>
 Track branch KPIs: customer satisfaction, revenue per transaction, upsell ratios, etc.
 </li>
 <li>
 Prepare daily shift reports and escalate key issues to the Branch Manager.
 </li>
 <li>
 Ensure data accuracy in rental management systems.
 </li>
 <li>
 Maintain audit-ready documentation and enforce compliance with internal controls.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Must be Unniversity Graduate
 </li>
 <li>
 Customer-Centric Leadership
 </li>
 <li>
 Transformation &amp; Change Agility
 </li>
 <li>
 Strong Operational &amp; Compliance Discipline
 
 
 </li>
 </ul>
 
 What Equips for you for the role :
 
 
 
 <ul>
 <li>
 At least 2-year experience in customer service industry.
 </li>
 <li>
 General understanding of Car rental industry.
 </li>
 <li>
 Strong customer relations and team building skills.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Team Leader | Hertz | Rental & Leasing | Al Futtaim Financial Services

Miniso

We are a 3D printing retail store. Our main concept is that customers take photos inside our photobooth, and the image data is then sent back to brand headquarters. After that, the headquarters produces a personalized 3D printed figure for the customer.We are also the first store in the UAE to offer this kind of service.Job description1. Store OperationsOversee daily store operations, ensuring cleanliness, proper equipment functionality, and clear cash flow management. Track daily sales data, analyze performance, and optimize operational strategies. Supervise employees to ensure service standards align with brand requirements.2. Marketing &amp; PromotionExecute in-store marketing activities to enhance brand exposure. Manage the store&rsquo;s social media presence (Instagram, TikTok, etc.), including content posting and audience engagement.3. Sales &amp; Customer ServiceResponsible for achieving store sales targets. Greet and assist customers, providing professional 3D printing introductions and experiences. Handle customer complaints and after-sales services to improve customer satisfaction.4. Employee ManagementTrain and evaluate store staff. Develop work schedules, optimize workforce allocation, and improve efficiency.Job Requirements1. Well-presented, female, with excellent communication skills and the ability to build strong customer relationships.2. Prior experience in retail sales, technology products, custom gifts, or photography is preferred.3. Fluent in English; proficiency in Arabic is a plus.4. Proactive, responsible, and adaptable with strong problem-solving skills and a customer service mindset.Other Requirements1. The working hours are 10 hours per day, and employees must adhere to the attendance policy. Absences, tardiness, early departures, or leave requests must be properly documented.2. Personal appearance, work attire, and grooming must comply with company regulations.3. Leave requests, including annual and sick leave, must follow company policies.4. All company workflows and departmental operational requirements must be strictly followed.5. Issues should be reported and resolved in a reasonable and effective manner&mdash;extreme measures are strictly prohibited.6. Compliance with local labor and safety laws is mandatory; violations of local government regulations are not permitted.Job Type: Full-timeWork Location：The Galleria Al Maryah Island MallJob Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthWork Location: In person

Store In-Charge——Abu Dhabi

Oia Properties

About Oia PropertiesOia Properties is a leading real estate agency operating in Abu Dhabi and Dubai, specializing in the sale and re-sale in Secondary market of residential properties.We are recognized for our customer-centric approach, aiming to connect clients not only to their homes but also to their communities. We provide expertise in marketing and sales of luxury real estate, ensuring attention to detail and high-quality customer service.Primary PurposeWe are seeking a detail-oriented and proactive Administrative Officer to provide comprehensive administrative and operational assistance to our Sales team. The role involves coordinating documentation, supporting client registrations, and ensuring smooth communication between clients, developers, and internal departments.Key Responsibilities:&middot; Manage incoming and outgoing calls, ensuring timely responses.&middot; Respond promptly to emails and client inquiries.&middot; Receive and handle customer inquiries professionally.&middot; Update the sales team on upcoming events and provide necessary support.&middot; Communicate and register with developers and agencies.&middot; Coordinate driver schedules and track driver overtime&middot; Order and manage office supplies.&middot; Maintain office cleanliness and ensure smooth day-to-day operations.&middot; Ensure employee adherence to company policies.&middot; Provide general administrative support to Sales, Marketing, HR, Accounts, Listings, and assist with directives from the CEO.Key Skills &amp; Competencies<ul><li>Strong organizational and multitasking abilities.</li><li>Proficiency in MS Office Suite.</li><li>Excellent communication and interpersonal skills.</li><li>Attention to detail with strong documentation and filing practices.</li><li>Ability to work in a fast-paced, dynamic environment.</li></ul>Job Type: Full-timeJob Type: Full-timeWork Location: In person

Emirati Talent - Administrative officer & Customer Service

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 Now it&rsquo;s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We&rsquo;re looking for the brightest and best to help us reach our goals and we&rsquo;ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.
 
 
 
 Job Description
 
 
 
 
 Job Purpose
 
 
 
 <ul>
 <li>
 The role holder is responsible for managing, developing and driving cross-functional programs that help transform customer experience and create the building blocks for a customer-centric organization
 </li>
 <li>
 Implementing and measuring service standards across all touch points of customer&rsquo;s interactions across all segments, channels, products and transactional functions. The role holder will adopt a customer-friendly approach with adequate controls thus influencing improvement in customer satisfaction
 </li>
 <li>
 Implementing approach to effectively manage customer data and insights from all sources and channels, ensuring that best practice customer analytics techniques are employed.
 </li>
 <li>
 Identifying trends and areas for potential experience improvement and monitoring and reporting performance against customer experience KPIs and service levels.
 </li>
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 Supporting the Customer Experience team in reporting &amp; analysis requirements and in the development and implementation of various initiatives within business areas
 
 
 </li>
 </ul>
 
 Key Accountabilities
 
 
 
 Strategy Development and Implementation
 
 
 <ul>
 <li>
 Designs and creates service standards and KPIs across all segments, channels and customer touch points
 </li>
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 Accelerates adoption of customer service standards/metrics throughout the organization by training and coaching employees
 </li>
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 Defines employees training deliverables to help create a culture that is more customer service focused
 </li>
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 Performs regular CVP Audits across channels to gauge adherence to standards
 </li>
 <li>
 Assesses how well a delivered service conforms to customer expectations to quickly identify problems and to assess customer satisfaction
 </li>
 <li>
 Continually reviews customer touch points across all channels in order to access gaps where professional standardization is required.
 </li>
 <li>
 Develops, monitors &amp; enhances internal / external SLAs, TATs, workflow, exception mgmt. process etc.
 </li>
 <li>
 Collaborates with Analytics team to deliver regular reporting to senior management on key service performance measures
 </li>
 <li>
 Continually challenges the environment on service standards, delivery, processes and attitude towards the customer&rsquo;s End to End experience
 </li>
 <li>
 Continuously fosters a more customer-centric culture within the organization by defining employee training and culture
 </li>
 <li>
 Defines goals and key performance indicators for each member of the team and ensure effective implementation of the organization&rsquo;s performance management process
 </li>
 <li>
 Forming a strong brand Advocacy environment where teams act as agents of change for the bank.
 </li>
 <li>
 Works closely with key partners to bring together data and insights related to customer experience across multiple delivery channels.
 </li>
 <li>
 Ensures continual search for innovative methods to leverage data and information to derive relevant insights such as emotional / conducting analysis using varied techniques, by interpreting structured/unstructured customers&rsquo; feedback in order to translate the information to assist in informed decision making.
 </li>
 <li>
 Leads the development of programs to enhance customer experience by collecting customer feedback from various sources digital &ndash; call centre, online comments, social media etc. and translating the data into actionable outcomes.
 </li>
 <li>
 Track &amp; monitor the processes related to data gathering and analysis to ensure accuracy and efficiency in data analysis process and results.
 </li>
 <li>
 Oversees the data analysis processes to ensure thorough and meaningful analysis in order to facilitate development of fact-based, compelling recommendations to drive consensus and strategic alignment.
 </li>
 <li>
 Ensures clear dissemination of information throughout the organization, and delivers potentially sensitive and negative customer feedback in a constructive and professional manner for eg. via Mystery Shopping.
 </li>
 <li>
 Implements and continually enhances systems and practices used for managing and reporting customer experience performance data, prioritisation of improvement options, reporting customer experience information in an engaging way including dashboards.
 </li>
 <li>
 Benchmarks and applies best practice customer analytic techniques.
 </li>
 <li>
 Maintains an understanding of contemporary customer intelligence / experience design and implementation to ensure customer analytics drives optimal outcomes.
 </li>
 <li>
 Defines goals and key performance indicators for each member of the team and ensures effective implementation of the organization&rsquo;s performance management process
 </li>
 <li>
 Develops talent within the team by providing guidance and coaching to achieve the defined goals
 </li>
 <li>
 Conducts ongoing analysis, reporting and feedback distribution of customer surveys
 </li>
 <li>
 Conducts data gathering and research activities for relevant stakeholders
 </li>
 <li>
 Performs in-depth data mining and process mapping where needed
 </li>
 <li>
 Continually reviews current and existing customer touch points, channels and processes to identify areas of improvement and efficiency
 </li>
 <li>
 Supports the design and implementation of various initiatives executed by the Customer Experience team
 </li>
 <li>
 Works with key stakeholders including process owners, management, IT and staff to ensure all Customer Experience team initiatives are fully implemented into the department
 </li>
 <li>
 Collaborates with Senior Managers to successfully support department objectives
 
 
 </li>
 </ul>
 Leadership
 
 
 <ul>
 <li>
 Act as a role model and drive adherence to organizational values and ethics by employees of the assigned function to ensure the establishment of a value driven culture within the bank.
 
 
 </li>
 </ul>
 Change Management
 
 
 <ul>
 <li>
 Lead the management of change through continuous improvement of functional systems, processes and practices taking into account global standards and changes in the business environment which demand proactive action plans.
 </li>
 <li>
 Proactively identifies and provides solutions for any strategic delivery risks and issues
 </li>
 <li>
 Defines and maintains list of initiatives, and cascades FAB-wide transformation initiatives as required
 </li>
 <li>
 Articulates and strategize transformation initiatives into an actionable roadmap across Businesses highlighted through customer feedback , or other key transformation initiatives
 </li>
 <li>
 Delivers high quality output in a timely manner by checking the progress of the projects against timelines and output against the quality parameters set by the Group
 </li>
 <li>
 Ensures quality delivery by vendor as per the bank guidelines, in case of outsourced development &amp; delivery areas
 
 
 </li>
 </ul>
 Reporting
 
 
 <ul>
 <li>
 Ensure that all functional reports are prepared timely and accurately and meet FAB requirements, policies and quality standards.
 </li>
 <li>
 Package and present progress, next steps and challenges regarding projects to the management as and when required
 </li>
 <li>
 Ensures timely program reporting is in place and distributed to key stakeholders/SPOCs in order to drive and influence informed decision making around priorities
 </li>
 <li>
 Leverage central function support teams to implement the projects (IT, Ops, Credit, etc.)
 </li>
 <li>
 Ensures quality delivery by vendor as per the bank guidelines, in case of outsourced development &amp; delivery areas
 </li>
 <li>
 Proactively identifies and provides solutions for any strategic delivery risks and issues
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Minimum Qualification
 
 
 
 <ul>
 <li>
 Bachelors Degree in any related field
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 5 years
 
 
 </li>
 </ul>
 Additional Information
 
 
</div>

Specialist- CX Analytics & Reporting - CIB (Emiratised role)

<div>
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Technical Support Executive acts as the main point of contact for technical issues concerning the EV vehicle brand, providing diagnostic support and ensuring tool and resource availability. The role involves preparing detailed technical reports, handling concerns on new vehicles, and advising on resolution methods. Regular communication with the brand principal and technical manager is essential to escalate issues and ensure service satisfaction. This role contributes significantly to improving customer service and creating a quality service culture within the department.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Technical Support
 
 
 <ul>
 <li>
 Provide diagnostic support for EV vehicle brand on technical and electrical issues.
 </li>
 <li>
 Ensure the availability of necessary special tools, technical literature, and service bulletins at locations.
 </li>
 <li>
 Prepare quality cases reports and submit with required data to the technical manager and OEM.
 </li>
 <li>
 Report all issues requiring technical assistance or concerns on new vehicles by raising technical reports.
 </li>
 <li>
 Advise locations on resolving technical issues.
 </li>
 <li>
 Remote assistance to solve technical issues when not physically present.
 </li>
 <li>
 Conduct field visits to assist on technical issues.
 </li>
 <li>
 Submit technical information reports to the principal and follow up on these reports.
 
 
 </li>
 </ul>
 Repair and Coaching
 
 
 <ul>
 <li>
 Assist in the failed part analysis and shipment to OEM.
 </li>
 <li>
 Provide on-the-job coaching ensuring 'Fix-it-Right' implementations.
 </li>
 <li>
 Coordinate software updates and equipment usage, ensuring completion rate meets technical manager assessment.
 
 
 </li>
 </ul>
 Communication and Liaison
 
 
 <ul>
 <li>
 Escalate issues to the technical manager regularly and conduct weekly reviews.
 </li>
 <li>
 Promote improvement of customer service in EV and PHEV models through close liaison with all departments.
 </li>
 <li>
 Assist the technical manager with customer-focused decisions to maintain a positive customer experience.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Sound knowledge of electronics, onboard diagnostics, and new energy vehicles.
 </li>
 <li>
 Ability to organize, analyze, and communicate effectively.
 </li>
 <li>
 Experience with modern diagnostic and repair methods.
 </li>
 <li>
 Leadership, teamwork, and adaptability in customer service-focused environments.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Diploma or equivalent in mechanical or electrical engineering.
 </li>
 <li>
 IMI EV Level 3 or 4.
 </li>
 <li>
 Valid UAE driving license without travel restrictions within GCC.
 </li>
 <li>
 6 years of experience in automotive repair, with at least 3 years as a master technician or technical support engineer in dealer service operations.
 </li>
 </ul>
</div>

Technical Support Engineer | Al-Futtaim Automotive - BYD | UAE

Hilton

<div>Assistant Restaurant Manager - Chinese Restaurant (Preferably Chinese Speaker) - Conrad Abu Dhabi Etihad Towers
An Assistant Outlet Manager oversees all Food and Beverage operations to ensure high standards of quality and service. 
 
What will I be doing?
An Assistant Outlet Manager oversees all Food and Beverage operations to ensure high standards of quality and service.
<ul><li>Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards</li>
<li>Effectively control the flow of customers and the interaction between the front and back-of-house throughout service</li>
<li>Ensure Team Members maximize all sales opportunities</li>
<li>Ensure Team Members consistently maintain brand standards and high levels of customer service</li>
<li>Handle all customer inquiries in an appropriate and professional manner</li>
<li>Accurately manage all transactions during service</li>
<li>Manage Team Member schedules, stock, and wastage levels</li>
</ul>What are we looking for?
An Assistant Outlet Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in organizing food and beverage service in a range of outlets</li><li>
Experience in supervising a team</li><li>
Ability to demonstrate delegation skills</li><li>
Flexibility to respond quickly and positively to a range of work situations</li><li>
A passion for developing others to be part of a winning team</li></ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Restaurant Manager - Chinese Restaurant (Preferably Chinese Speaker) - Conrad Abu Dhabi Etihad Towers

Explore 946+ Customer service manager in Abu Dhabi this March. Find roles across top companies and apply now to boost your career.

946 customer service manager jobs In Abu Dhabi

Team Leader | Hertz | Rental & Leasing | Al Futtaim Financial Services

Store In-Charge——Abu Dhabi

Emirati Talent - Administrative officer & Customer Service

Specialist- CX Analytics & Reporting - CIB (Emiratised role)

Technical Support Engineer | Al-Futtaim Automotive - BYD | UAE

Technical Support Engineer | Al-Futtaim Automotive - BYD | UAE

Assistant Restaurant Manager - Chinese Restaurant (Preferably Chinese Speaker) - Conrad Abu Dhabi Etihad Towers