account manager

office manager

sales manager

call center representative Jobs in Abu Dhabi

call center representative

customer service executive - female Jobs in Abu Dhabi

customer service executive - female

customer service manager

ADIB - Abu Dhabi Islamic Bank

<div>
 <br/>
 <br/>
 <strong>
  Role&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Customer Service Manager
  <br/>
 </strong>
 <strong>
  Location :
 </strong>
 Abu Dhabi &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 <br/>
 <br/>
 <strong>
  Role Purpose:
  <br/>
  <br/>
 </strong>
 Deliver Excellent customer service in accordance with agreed standards&nbsp;
 <br/>
 &nbsp;&nbsp;&nbsp;&nbsp;
 <br/>
 <strong>
  Key Accountabilities of the role&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;
  <br/>
 </strong>
 &nbsp;
 <br/>
 <br/>
 <ul>
  <li>
   Responsible to close customer complaints and ensure that customer is satisfied with the service provided
  </li>
  <li>
   Respond to customer service issues in a timely manner
  </li>
  <li>
   Leading a team of customer service officers to handle customer complaints, retention of customers
  </li>
  <li>
   Responsible for training the customer service agents on guidelines, procedures and service delivery
  </li>
  <li>
   Ensure TAT is adhered to and where possible exceed customer expectations including response time
  </li>
  <li>
   Co-ordinate and liaise with other departments in a professional manner
  </li>
  <li>
   Deliver right levels of service skills support &nbsp;to the customer service agent&nbsp;
  </li>
  <li>
   Participate in regular review and development meeting with key stakeholders
  </li>
  <li>
   Ensure compliance with bank policies
  </li>
  <li>
   Retain customers in line with the pricing matrix
   <br/>
   &nbsp;
  </li>
 </ul>
 <br/>
 <br/>
 <br/>
 &nbsp;
 <br/>
 <br/>
 <br/>
 <br/>
 <strong>
  Specialist Skills / Technical Knowledge Required for this role:
  <br/>
 </strong>
 &nbsp;
 <br/>
 <br/>
 <ul>
  <li>
   <br/>
   <br/>
   Customer service skills in order to resolve customer complaints
   <br/>
   <br/>
  </li>
  <li>
   Display flexibility in dealing with clients and other team members
  </li>
  <li>
   Excellent problem solving skills
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   Excellent&nbsp; negotiation skills&nbsp;
  </li>
  <li>
   Ad-hoc problem handling&nbsp;
  </li>
  <li>
   Very good training skills
  </li>
  <li>
   2 years experience
  </li>
 </ul>
</div>


Customer Service Manager

Aldar Academies

<div><p>Aldar Education are currently seeking an outstanding <b>Senior Parent Relations Executive </b>for Yasmina British Academy in Abu Dhabi for an immediate start in Academic Year 2025-2026. Yasmina British Academy is an outstanding English Curriculum school in Abu Dhabi, recognized for its excellence in education, state-of-the-art facilities, and innovative teaching practices. With the transition to its multi-billion-dirham new campus now complete, Yasmina British Academy is leveraging its state-of-the-art facilities to redefine digital learning. This new multi-building campus is designed to foster a future-focused educational experience, providing students and teachers with cutting-edge technology, sustainable learning environments, and unparalleled opportunities for innovation and digital excellence.
</p><p>The Senior Parent Relation Executive plays a lead role in delivering and enhancing the parent experience at the school level. This role ensures high standards of customer service, drives retention and enrolment, and aligns school operations with Aldar Education&rsquo;s Customer Experience (CX) strategy.
<br>
The role also acts as a bridge between school operations and HQ, ensuring consistent implementation of CX standards, effective complaint resolution, and alignment across Admissions, Marketing, and Operations.</p></div>
<br><div><p><b>Minimum Qualifications:
</b></p><ul><li>High School Certificate/Diploma or bachelor&rsquo;s degree certificate
</li></ul><p><b>Minimum Experience:
</b></p><ul><li>3 years&rsquo; experience in customer facing role in the region
</li><li>Experience in a school or education setting is preferred
</li><li>Previous experience in Marketing/Communication role is beneficial
</li></ul><p><b>Skills and Job specific Knowledge:
</b></p><ul><li>Fluent English communication skills, written and oral. Proactive and effective two-way communication skills
</li><li>Attention to detail with diligent follow up, and able to execute in a timely manner
</li><li>Approachable, professional, calm and knowledgeable
</li><li>Interpersonal skills, able to operate in a multi-cultural environment.
</li><li>Computer literate, including all social media platforms.
</li><li>Attentiveness, able to listen effectively and ask questions
</li><li>A team player, willing to support colleagues to deliver results
</li><li>Willingness to learn and achieve results
</li><li>Embraces change in a positive and efficient manner
</li><li>Skilled in multi-tasking and handling pressure.
</li><li>Organizational ability, of self and others.
</li><li>Initiate effort and energy beyond the typical workday, where the tasks require additional commitment.
</li></ul><p><b>What we offer
</b></p><p>Aldar Education is a family of world-class, child-centered, and innovative schools based in the UAE. We educate students across our group of owned and managed schools and as we grow, so does our need for highly skilled, inspirational, and dedicated school and educational leaders. We offer an attractive remuneration package including a range of benefits. Our future-focused learning model includes both students and staff, so we place a special emphasis on professional development, coaching, and training.
</p><p>Successful candidates will have access to a wide network of professionals and opportunities to both lead and contribute to training others as well as developing themselves.
</p><p>This job description is not all-inclusive. Aldar Education reserves the right to amend this job description at any time. We are an equal opportunity employer, committed to a diverse and inclusive work environment. We are dedicated to our national development strategy and encourage UAE Nationals in their application to our company.
</p><p>Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.</p></div>
<br><div><p><b>Main Duties:
</b></p><ul><li>Own and drive the overall customer experience strategy at the school level, ensuring alignment with Aldar Education CX vision and standards.
</li><li>Act as the CX lead within the school, embedding a customer-centric culture across all front-of-house and parent-facing teams.
</li><li>Lead and oversee the end-to-end parent journey, ensuring consistency, quality, and continuous improvement across all touchpoints.
</li><li>Serve as the escalation authority for complex and high-impact parent concerns, ensuring resolution within defined SLAs and maintaining parent trust.
</li><li>Drive retention and enrolment performance through strategic initiatives focused on parent engagement, satisfaction, and loyalty.
</li><li>Translate parent feedback and insights (NPS, complaints, surveys) into actionable improvement plans and track their implementation.
</li></ul><p><b>Specific Duties:
</b></p><p><b>Customer Experience &amp; Parent Journey
</b></p><ul><li>Oversee and ensure all parent interactions (walk-ins, calls, emails, app) are delivered in line with defined standards
</li><li>Manage and track parent feedback, complaints, and compliments
</li><li>Identify recurring issues and implement improvements to enhance the parent experience.
</li></ul><p><b>Operations &amp; FOH Management
</b></p><ul><li>Supervise PREs and receptionists, ensuring consistent service standards across the school.
</li><li>Ensure the reception area is always presentable and efficient.
</li><li>Support call handling, ensuring adherence to communication protocols.
</li><li>Maintain accurate data in CRM (Salesforce) and SIS systems.
</li></ul><p><b>Marketing &amp; Communications
</b></p><ul><li>Support the execution of school marketing plans and campaigns.
</li><li>Manage social media platforms and ensure alignment with HQ guidelines.
</li><li>Contribute to newsletters, communications, and school publications.
</li></ul><p><b>Data, Reporting &amp; Continuous Improvement
</b></p><ul><li>Track and analise CX metrics
</li><li>Prepare regular reports and highlight key insights and gaps.
</li><li>Propose actionable improvements based on data and parent feedback.</li></ul></div>

Senior Parent Relations Executive - Yasmina British Academy

Asteco

<div>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <ul>
  <li>
   The DLP Assistant Manager is responsible for overseeing all contracts under the DLP functions.
  </li>
  <li>
   The DLP Assistant Manager will utilize technology and quality personal interactions to guarantee the customer experience reflects the value of their investment in the projects and their standing as an important client.
  </li>
  <li>
   The DLP Assistant Manager shall lead the appointed team for seamless handover and DLP processes and ensure a strong first impression to end users/clients during the delivery process to ensure optimum customer service and always meet the service expectations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Roles, Responsibilities, Duties:
 </p>
 <ul>
  <li>
   Manage all DLP and handover service requests
  </li>
  <li>
   Manage all snags reported by owners and any snag reported by stakeholders
  </li>
  <li>
   Report daily on the service requests received from owners
  </li>
  <li>
   Manage snags reported during DLP and route it through to the main contractor with tracking
  </li>
  <li>
   Utilize necessary access to relevant systems required for operations and reporting functions Arrange regular progress meetings with the main contractor to check progress of DLP close out Escalate unattended or disputed DLP snags
  </li>
  <li>
   Develop and maintain a file of disputed snags for final settlement deductions to the main contractor
  </li>
  <li>
   Support in customer escalations and update the customers with work progress.
  </li>
  <li>
   Support with evidence and information in case of a dispute between DLP matters
  </li>
  <li>
   Provide recommendations to apply any necessary changes required to enhance operations or journey
  </li>
  <li>
   Utilize portal and relevant systems for snagging and inspections
  </li>
  <li>
   Manage list of owners of the units to be handed over
  </li>
  <li>
   Coordinate with the Projects Team and contractors to ensure updated project information
  </li>
  <li>
   Follow up with the Contractor and the Projects Team to address DLP issues reported
  </li>
  <li>
   Schedule daily; weekly meetings and regular periodic meetings with the contractor and Projects team
  </li>
  <li>
   Verify completion and rectification of DLP snags by the Contractor
  </li>
  <li>
   Support in any additional correspondence required by the clients
  </li>
  <li>
   Ability to analyze project performance, technical and commercial
  </li>
  <li>
   Prepare presentations and reports
  </li>
  <li>
   Managing teams under DLP function
  </li>
  <li>
   Successfully deliver contracts through meetings assigned KPIs and SLAs
  </li>
  <li>
   Development of job descriptions and conducting interviews for candidates within managed teams Manage complete end to end process of DLP
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualification:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's Degree in Engineering, Management, or related field
  </li>
  <li>
   5+ Years of experience in Handover
  </li>
  <li>
   Fluent in Arabic and English
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience and Skills:
  </strong>
 </p>
 <ul>
  <li>
   Impeccable verbal and written communication skills
  </li>
  <li>
   Interpersonal skills for building and developing relationships with the client
  </li>
  <li>
   Familiarity with project management methodologies
  </li>
  <li>
   Problem-solving skills to propose mutually beneficial solutions
  </li>
  <li>
   Proficiency for computing use, i.e., word processing, spreadsheet, and presentations
  </li>
  <li>
   Ability and willingness to travel for meetings with prospective and existing clients
  </li>
  <li>
   Drive to improve business practice and meet or exceed targets
  </li>
  <li>
   Experience in client care
  </li>
  <li>
   Teamworking skills and a collaborative approach to work
  </li>
  <li>
   Decision-making skills
  </li>
  <li>
   Ability to multitask and prioritize workload
  </li>
  <li>
   Ability to think strategically
  </li>
 </ul>
 <p>
 </p>
</div>


Assistant Manager - Defect Liability Period

Quest Restaurant Management LLC

<p>Requirements:</p><ul><li>Experience in restaurants / caf&eacute;s / bar operations</li><li>UAE experience preferred</li><li>Good communication skills &amp; positive attitude</li><li>Immediate joiners preferred</li><li>Strong preference for candidates with <b>international hospitality exposure</b>, particularly from European and Eastern European service backgrounds (e.g. Serbia, Ukraine, Russia, Romania, Bulgaria, Kazakhstan, Czech Republic, etc.)</li><li>Additional languages such as Russian or other Eastern European languages are an advantage</li></ul><p>Job Description:</p><ul><li>Provide a professional level of service of food and beverage items to guests for dine-in, take away and delivery without compromising the quality or presentation of food</li><li>Have a detailed knowledge of all menu items, together with the ability to discuss the menu, ingredients, and daily or periodical promotions with customers</li><li>Cross-train for all F&amp;B service positions including table service (dine-in) &amp; call centre in the capacity of server /waiter/tress, whenever possible and following the correct procedures</li><li>Train in the use of the POS for delivery and dine-in orders, and assist in operation of the POS as required</li><li>Ensure dining area, service area, toilets and all common areas of the restaurant are clean and clear at all times</li><li>Carry plates, glasses and cutlery in a professional, safe way</li><li>Keep service stations tidy and clean at all times</li><li>Ensure that all work is executed in accordance with the prescribed Standard Operating</li><li>Procedures and Policies detailed in the Employee Handbook</li><li>Create and maintain a sound working relationship with all colleagues and personnel</li><li>Report to Supervisor or Branch Manager prior to leaving your station for break or at the end of the shift</li><li>Ensure all orders are received and processed accurately</li><li>Follow the SOP&rsquo;s provided relating to Service and Telephone Orders</li><li>Ensure you repeat the order to the customers and confirm each menu item and modifier choice verbally</li><li>Ensure all payments are received and processed accurately</li><li>Be familiar with the menu items, the ingredients, allergy information, promotions and if any menu item or ingredient is not available</li><li>Provide assistance and guidance to customers on all items of the menu (display an expert knowledge of all menu items)</li><li>Each service team member is obliged to promote additional menu items, make suggestions or recommendations and always aim to increase sales through upselling, suggestive selling and excellent customer service at all times</li><li>To be informative, friendly, communicative and professional with guests</li><li>Ensure that you update the Dispatcher, drivers and call center/service team with accurate customer address information as required</li><li>Ensure correct handling of all menu items ready for dine-in or take away, and complete</li><li>Adherence to quality standards</li><li>Ensure all tables are cleared and cleaned as quickly as possible after guests depart</li><li>To immediately bring to the attention of the Branch Manager or Supervisor the details of any issue, accident, complaint or equipment failure</li><li>To process the payment of all orders by cash or credit payment (including deliveries)</li><li>Close the POS at the end of the shift and count the collected cash and credit payments</li><li>Prepare the sales summary at the end of the day with all required details (according to the format provided)</li><li>Cross check the cash and credit payment in the summary and compare it to the readout from the POS then check the actual amount of the cash and credit card slips</li><li>Prepare the remittance of funds and deposit the collected funds in the drop box safe (if available)</li><li>Secure and arrange the cash float for money exchange</li><li>Prepare records of petty cash payments, with all supporting documents, and report to the Branch Manager or Supervisor</li><li>Immediately inform the Branch Manager of any suspicious circumstances or irregularities</li><li>Ensure change and floats are correct</li><li>Ensure drivers have sufficient change funds whilst on delivery duty, and ensure such amounts are returned in full at the end of their shifts</li><li>To identify potential new delivery areas and offices, buildings, and residential/commercial areas in which to distribute menus, flyers and promotional material</li><li>To conduct customer feedback calls following successful delivery to new delivery customers within a maximum of 24 hours</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED5,000.00 per month</p><p>Work Location: In person</p>

Service Team Member

Bureau Veritas

<div><div><div><div><ul><li><p>Position Details</p></li></ul></div><div><div><div><ul><li><p><br>
Position</p></li></ul></div></div><div>
Projects - Shop Inspection Coordinator</div></div><div><div><div><ul><li><p><br>
Office / Department</p></li></ul></div></div><p><br>
Abu Dhabi IND</p></div><div><div><div><ul><li><p><br>
Reporting to</p></li></ul></div></div><p><br>
INP Manager</p></div><div><div><div><ul><li><p><br>
Key Working Relationship</p></li></ul></div></div><ul><li>
IND/ Project Manager</li><li>
Operations Manager &ndash; WW Operations.</li><li>
PRO.</li><li>
Local Operations -Manager/ Shop Inspection Coordinators</li><li>
Finance Department.</li><li>
Administration Assistant</li><li>
Technical Manager / Deputy Technical Manager</li><li>
Technical Assistant</li><li>
Customers / Clients / Project Management Consultants</li><li>
He / She is expected to establish direct contact with Client and other Bureau Veritas Contracting / Performing offices.</li></ul></div><div><ul><li><p><br>
Minimum Required Qualifications</p></li></ul></div><div><div><div><ul><li><p><br>
Specialty<br>
</p></li></ul></div></div><div><p>Excellent communication skill in English</p><p>
Shop Inspection coordination experience.</p></div></div><div><div><div><ul><li><p><br>
Education</p></li></ul></div></div><div><br>
Degree / Diploma in Engineering</div></div><div><div><div><ul><li><p><br>
Training</p></li></ul></div></div><div><ul><li>
Shop Inspection coordination with good communication skill in English</li></ul><p>
Bureau Veritas World Wide Shop Inspection Guidelines.</p><ul><li>
In BV HSE, SIEBEL and Q&amp;S.</li></ul></div></div><div><div><div><ul><li><p><br>
Technical knowledge</p></li></ul></div></div><div><div><br>
Schedule the Inspector according to client specification and Technical requirements.</div><div>
Issuing Assignment Instructions to Performing Centers in line with Technical Scope &amp; within the frame of client agreement &amp; BV Regulations.<br>
</div></div></div><br>
<div><div><div><ul><li><p>Experience</p></li></ul></div></div><p><br>
Minimum 12-15 years experience in similar field</p></div><div><ul><li><p><br>
Responsibilities / Authorities</p></li></ul></div><div><div><div><ul><li><p><br>
Primary Functions</p></li></ul></div></div><ul><li>
Review of applicable contractual requirements (Technical standards, specifications etc.)</li><li>
Review and validation of inspection assignment documentation (technical aspects, reference documentation, schedule, milestones, reporting, logistics, co-ordination procedure, etc.)</li><li>
Definition of Bureau Veritas interventions</li><li>
Send Instructions to BV performing offices along with technical specification, Internal Purchase Order and contact details.</li><li>
Coordinate with BV performing offices for scheduling inspection</li><li>
Liaise with BV performing offices for Execution of inspection, reporting including treatment of Non-conformities (NCR&rsquo;s) and other applicable deliverables</li><li>
Ensuring quality of inspection according to BV Quality System</li><li>
Follow up with BV performing offices for submitting the reports on time</li><li>
Maintaining internal and external communication
</li><li>Prepare internal invoices for clearing payment</li><li>
Promotes Bureau Veritas service portfolio to clients</li><li>
Respects security guidelines of Bureau Veritas and safeguards personal security in the working environment</li><li>
Actively participates in the sharing of knowledge and information (Knowledge Management)</li><li>
If necessary Prepare monthly report and submit to Client on time for review and further action.</li><li>
Prepare the Invoices and submit to the Client.</li></ul></div><div><div><div><ul><li><p><br>
Technical Expertise</p></li></ul></div></div><ul><li>
Application of codes and standards, project specifications and procedures</li><li>
Within his field of competency, the inspector is expected to conduct the activities stated in Primary functions.</li><li>
Fully conversant with inspection techniques and able to review reports</li><li>
Able to verify and approve non-conformities / corrective actions</li><li>
Able to identify required Bureau Veritas interventions, based on a pre-defined Quality Plan and according to specified standards.</li></ul></div><div><div><div><ul><li><p><br>
Business Requirements</p></li></ul></div></div><ul><li>
Report to Operations Manager &ndash; WW Operations / INP Manager when there is an area of concern</li><li>
Attend meeting with Clients as and when required and maintain cordial relationship with all Clients.</li><li>
Initiate, implement and maintain the required tracking registers to monitor the progress of the inspections for each purchase order as per the approved ITPs.</li>
Submit Weekly /Monthly Reports for Shop Inspections Services for Assigned Projects<br>
<li>
</li></ul></div><br>
<div><div><div><ul><li><p>Self Management</p></li></ul></div></div><ul><li>
Maintains a high degree of expertise through permanent specialized training and knowledge management.</li><li>
Meet project development objectives
</li><li>Should be Results oriented, Service driven and Problem solving
</li><li>Comply with company regulations, procedures and Code of Ethics.</li></ul></div><div><div><div><ul><li><p><br>
Customer Focus</p></li></ul></div></div><div><ul><li>
Ensure that Inspection is carried out as per Purchase order / approved drawings / Inspection test plans and other applicable Technical specifications.</li></ul><ul><li>
Maintain regular job-related contact with clients and Liaises with client and/or Project Management Consultant with ease</li><li>
Understand client needs and work to achieve successful project outcomes.</li><li>
Maintain &amp; Submit Project Related Reports /records like status report, time sheets, weekly report &amp; any other record agreed in the contract.</li><li>
Develop trust and open communication with the client.</li></ul><ul><li>
Regularly monitor customer satisfaction.</li></ul></div></div><p></p><div><div><div><ul><li><p><br>
HSE Requirements</p></li></ul></div></div><div><ul><li>
Comply at all times with all applicable legal requirements, BV Group HSE Policies and procedures, client&rsquo;s HSE procedures and practices.
</li><li>Maintain personal work areas tidy and hazard free and report any deviation/fault/hazard immediately to the location manager/line manager/supervisor
</li><li>Report immediately any newly identified hazard and participate in devising suitable operational control to eliminate/minimize the pertinent risk.</li><li>
Report immediately any HSE incident and cooperate in investigation</li><li>
Use appropriate PPE at work area and be aware of:<ul><li>
the risks appropriate PPE will control or minimize</li><li>
Report immediately in case the PPE is worn off or lost.</li><li>
maintenance and inspection arrangements</li><li>
Arrange the appropriate PPE for Surveyors / Inspectors.</li></ul></li></ul><p><br>
</p></div></div><br>
<div><ul><li><p>Performance Monitoring</p></li></ul></div><div><div><div><ul><li><p><br>
Continual Development</p></li></ul></div></div><div><p><br>
The opportunities for improvement in</p><ul><li>
Technical and professional competencies through attending specialized training courses and seminars
</li>Stay updated on shop inspection coordination related developments<br>
<li>
</li></ul></div></div><br>
<div><div><div><ul><li><p>KPI&rsquo;s</p></li></ul></div></div><div><ul><li>
Time taken to deliver the report to the client
</li><li>Quality of report and Customer complaints</li><li>
Inspection coordination done within the allocated timeframe
</li><li>Additional sales, cross-selling, number of commercial opportunities referred</li><li>
Share information, Best practice, Knowledge Management</li></ul></div></div><p></p><div><div><div><ul><li><p><br>
Monitored By</p></li></ul></div></div><p><br>
Operations Manager &ndash; WW Operation / INP/IND Manager</p></div></div></div></div><div></div>

Projects - Shop Inspection Coordinator

First Abu Dhabi Bank (FAB)

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are seeking a dynamic and motivated Assistant Branch Manager to join our team in Abu Dhabi, United Arab Emirates. As part of our commitment to Emiratisation, this position is specifically designed for UAE nationals. The successful candidate will play a crucial role in supporting the Branch Manager in overseeing daily operations, driving business growth, and ensuring exceptional customer service.
 <br/>
 <br/>
 <ul>
  <li>
   Assist the Branch Manager in developing and implementing strategies to achieve branch performance targets
  </li>
  <li>
   Oversee daily branch operations, ensuring compliance with bank policies and regulatory requirements
  </li>
  <li>
   Manage and mentor a team of banking professionals, fostering a culture of excellence and continuous improvement
  </li>
  <li>
   Analyze financial data and prepare reports to support decision-making processes
  </li>
  <li>
   Identify and pursue business development opportunities to expand the branch's customer base
  </li>
  <li>
   Resolve complex customer issues and maintain strong relationships with high-value clients
  </li>
  <li>
   Collaborate with other departments to streamline processes and enhance operational efficiency
  </li>
  <li>
   Implement and monitor risk management protocols to safeguard the branch's assets and reputation
  </li>
  <li>
   Participate in local community events and initiatives to promote the bank's brand and services
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   UAE national, in line with Emiratisation initiatives
  </li>
  <li>
   Bachelor's degree in Business Administration, Finance, or a related field
  </li>
  <li>
   Minimum of 3-5 years of experience in banking or financial services, with previous management or supervisory experience preferred
  </li>
  <li>
   Strong leadership skills with the ability to motivate and develop team members
  </li>
  <li>
   Excellent analytical and problem-solving skills, with a keen attention to detail
  </li>
  <li>
   Proficiency in financial analysis, reporting, and risk management
  </li>
  <li>
   Advanced customer relationship management skills
  </li>
  <li>
   In-depth knowledge of UAE banking regulations and practices
  </li>
  <li>
   Familiarity with Emiratisation policies and initiatives
  </li>
  <li>
   Proficiency in banking software and systems
  </li>
  <li>
   Excellent communication skills in both English and Arabic
  </li>
  <li>
   Professional banking certifications (e.g., CBA, CAMS) are highly desirable
  </li>
  <li>
   Demonstrated ability to work in a fast-paced, dynamic environment
  </li>
  <li>
   Strong ethical standards and commitment to maintaining confidentiality
  </li>
 </ul>
</div>


Assistant Branch Manager - Emiratised Role

Crema Café with Harr & Hloo Restaurant

<p>Key Responsibilities:</p><p>Coffee Preparation:</p><ul><li>Prepare all hot and cold coffee-based beverages as per standard recipes (espresso, cappuccino, latte, flat white, macchiato, cold brew, etc.).</li></ul><ul><li>Ensure consistency in taste, strength, temperature, and presentation of all beverages.</li></ul><ul><li>Adjust grind and extraction settings as needed for quality control.</li></ul><p>Latte Art &amp; Beverage Presentation:</p><ul><li>Perform basic to advanced latte art techniques on milk-based drinks.</li></ul><ul><li>Ensure each cup is visually appealing and meets brand aesthetic standards.</li></ul><p>Innovation &amp; Seasonal Creations:</p><ul><li>Participate in developing new drink recipes and flavour profiles (mocktails, signature coffees, etc.).</li></ul><ul><li>Suggest seasonal or trending beverage ideas for promotions and events.</li></ul><ul><li>Engage with guests for feedback and implement improvements to enhance the beverage experience.</li></ul><p>Equipment Handling &amp; Calibration:</p><ul><li>Calibrate espresso machines and grinders daily to ensure proper extraction.</li></ul><ul><li>Conduct regular maintenance checks and clean coffee equipment after each shift.</li></ul><ul><li>Report any machine issues or irregularities to the Supervisor or Technician promptly.</li></ul><p>Hygiene, Cleanliness &amp; Safety:</p><ul><li>Maintain high standards of personal hygiene and grooming at all times.</li></ul><ul><li>Keep the workstation, bar counter, and equipment clean and sanitized.</li></ul><ul><li>Adhere to all food safety, HACCP, and municipality health regulations.</li></ul><p>Customer Service:</p><ul><li>Greet customers warmly, take orders efficiently, and provide product recommendations.</li></ul><ul><li>Handle customer queries, complaints, or special requests professionally.</li></ul><ul><li>Ensure each guest receives their order with accuracy and a smile.</li></ul><p>Inventory &amp; Stocking:</p><ul><li>Monitor stock levels of coffee beans, milk, syrups, takeaway cups, and cleaning supplies.</li></ul><ul><li>Assist in ordering, receiving, and proper storage of beverages and consumables.</li></ul><ul><li>Label and rotate ingredients following FIFO method.</li></ul><p>Team Collaboration:</p><ul><li>Work closely with service and kitchen teams to ensure smooth caf&eacute; operations.</li></ul><ul><li>Assist in training new baristas or junior team members as needed.</li></ul><ul><li>Participate in daily briefings and team meetings.</li></ul><p>Skills &amp; Qualifications:</p><ul><li>Minimum 1&ndash;2 years of experience as a Barista in a specialty coffee shop or premium caf&eacute;.</li></ul><ul><li>Strong knowledge of coffee beans, roasting profiles, milk steaming, and espresso extraction.</li></ul><ul><li>Skilled in latte art and customer engagement.</li></ul><ul><li>Familiar with manual brewing methods (optional): V60, CEMEX, AeroPress, etc.</li></ul><ul><li>Energetic, innovative, and detail-oriented.</li></ul><ul><li>Good communication skills and English proficiency.</li></ul><ul><li>Basic knowledge of hygiene standards and safety procedures.</li></ul><p>Key Responsibilities of Front of House Roles:</p><p>Customer Service &amp; Hospitality:</p><p>Greeting and welcoming guests.</p><p>Taking orders and serving food and beverages.</p><p>Responding to customer inquiries and requests.</p><p>Ensuring customer satisfaction by resolving issues promptly.</p><p>Providing a positive and comfortable dining experience.</p><p>Operational Management:</p><p>Managing staff schedules and ensuring adequate staffing levels.</p><p>Overseeing daily operations and ensuring procedures are followed.</p><p>Monitoring and handling cash and credit card transactions.</p><p>Maintaining cleanliness and organization of the FOH area.</p><p>Ensuring all areas meet safety and hygiene standards.</p><p>Staff &amp; Communication:</p><p>Training and mentoring new FOH staff members.</p><p>Communicating effectively with both front and back-of-house teams.</p><p>Fostering a positive and collaborative work environment.</p><p>Common FOH Roles:</p><p>Host/Hostess: Greets guests, manages reservations, and seats diners.</p><p>Server/Waiter/Waitress: Takes orders, serves food and drinks, and provides table service.</p><p>Bartender: Prepares and serves drinks.</p><p>FOH Manager/Floor Manager: Oversees staff, operations, customer experience, and helps with hiring and training.</p><p>Restaurant Service Staff: A more general role that can involve various tasks like cashiering, running food, and assisting guests.</p><p>Job Types: Full-time, Contract</p><p>Pay: AED1,800.00 - AED2,200.00 per month</p><p>Experience:</p><ul><li>baking: 2 years (Required)</li></ul><p>Work Location: In person</p>

Barista/Waiter

Explore 654+ Customer service manager in Abu Dhabi this May. Find roles across top companies and apply now to boost your career.