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SPARK MAINTENANCE & OIL-FIELD SERVICES

<div>
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Provide business and administrative support to the Management Team, assisting the Operations Manager in supervising the Customer Service Team.
 </li>
 <li>
 Collaborate and support the Marketing Team to help promote the venue through newsletters, emails, promotional campaigns, and travel updates. Help manage social media channels and website content.
 </li>
 <li>
 Oversee and ensure the venue advertised programme is accurate at all times.
 </li>
 <li>
 Monitor and update the venue&rsquo;s Quality Management System (QMS), ensuring all policies, procedures, NOPs, and Risk Assessments are current, reviewed at least annually and correctly filed.
 </li>
 <li>
 Generate reports and presentations in Modon&rsquo;s format, as directed - including event updates, sustainability updates, weekly and monthly financial summaries, and performance metrics.
 </li>
 <li>
 Support and ensure the implementation of actions from internal and external audits.
 </li>
 <li>
 Manage and ensure all administrative tasks linked to recruitment including onboarding, induction records, training, attendance, sickness are closely monitored and taken up to date and accurate
 </li>
 <li>
 Ensure all venue check sheets, paperwork and record-keeping within the relevant QMS sharepoint folder for all staff and venue operations are maintained, accurate and up to date
 </li>
 </ul>
 
 
 
 
 
 Finance
 
 
 <ul>
 <li>
 Handle purchase orders and invoice processing, ensuring timely follow-up and payments.
 </li>
 <li>
 Ensure payments are received for bookings before events
 </li>
 <li>
 Manage Annual and Direct Debit memberships.
 </li>
 <li>
 Support Managers, check, administer and fill all site hire agreements, contracts, invoicing.
 </li>
 <li>
 Follow proper financial and banking procedures; investigate and report discrepancies.
 </li>
 <li>
 Assist with financial reporting, produce monthly performance reports and end-of-year financial processes.
 </li>
 </ul>
 
 
 
 
 
 Operational Systems &amp; Technical Support
 
 
 <ul>
 <li>
 Manage customer bike storage operations, including customer communications and payments.
 </li>
 <li>
 Monitor sales performance of all sessions, flag underperforming ones, and coordinate with the Head Coach to adjust programming proactively.
 </li>
 <li>
 Act as liaison with the venue&rsquo;s photographer, managing sales reports, scheduling, and invoicing.
 </li>
 <li>
 Serve as a supervisor expert of the venue&rsquo;s IT software and systems.
 </li>
 <li>
 Collate data to assess performance, monitoring KPIs, membership trends, session utilization, and direct debit activity.
 </li>
 <li>
 Create custom analytical reports using authorized software to support on-site services and internal teams.
 </li>
 <li>
 Update and maintain booking data, add sessions in coordination with Sport Manager, and monitor block and holding page booking
 </li>
 </ul>
 
 
 
 
 
 Marketing and Communication
 
 
 <ul>
 <li>
 Contribute to the venue&rsquo;s social media presence by creating posts, engaging with followers, responding to feedback.
 </li>
 <li>
 Ensure customer marketing emails, newsletters, and travel updates are timely and accurate.
 </li>
 <li>
 Support to maintain the venue&rsquo;s website, updating session schedules, events calendar regularly.
 </li>
 <li>
 Update riders&rsquo; completed track accreditations in the system for league tracking.
 </li>
 <li>
 Assist with content updates on digital signage throughout the venue.
 </li>
 </ul>
 
 
 
 
 
 Customer Service Excellence
 
 
 <ul>
 <li>
 Support setup and execution during major events, including Event Safety Protocols and ECR setup.
 </li>
 <li>
 Lead by example to ensure top-quality customer service and safe, cost-effective operations.
 </li>
 <li>
 Provide accurate, timely information to visitors, handle complaints, and ensure professional communication through phone, email, and in person.
 </li>
 <li>
 Track and respond to customer feedback, manage CRM data, and ensure effective phone and survey responses.
 </li>
 <li>
 Supervise front-line interactions by the Customer Services team with customers, visitors, and contractors.
 </li>
 <li>
 Monitor call volumes, ensure timely responses, and support reception as needed (e.g. breaks, training).
 </li>
 </ul>
 
 
 
 
 
 Compliance &amp; Governance
 
 
 <ul>
 <li>
 Ensure all duties are performed in alignment with Modon&rsquo;s and Venue&rsquo;s policies and procedures, including Health &amp; Safety, Equal Opportunities, Financial Regulations, and Environmental Policies.
 </li>
 </ul>
 
 
</div>

Senior Associate

Tesla

<div>What to Expect<div>
At Tesla, our Service Managers are the front-line leaders of our Service operation. In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members, managing day-to-day operations, and ensure Tesla Service meets the needs of our customers as well as our employees. We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world&rsquo;s transition to sustainable energy.
Our Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.</div> 
What You'll Do<div>
People: Our Service Managers are people developers, thus should possess the ability to inspire! We expect you to be 100% committed to the success of your team, and actively involve yourself in your team members&rsquo; growth and development. Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment. We will look to you, and your ability to coach and teach, to build a team of top talent and mentor the next generation of Tesla leaders.
Our Service Managers are the coaches of their teams &ndash; you must provide regular coaching and feedback and have a deep knowledge of your team&rsquo;s strengths and opportunities. You will have Supervisors reporting to you that are early in their people management careers, and you will act as a coach and a mentor to grow and develop them to be successful in their roles. You will be responsible for leading change and inspiring your team every day.
Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to exude energy and enthusiasm not only by going above and beyond for our existing customers, but also when engaging with new customers. You will actively monitor customer service trends to make necessary improvements and assist the team in developing appropriate standards and processes to continuously elevate the overall service experience.
The ideal candidate is solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions when faced with adversity. Operational excellence: As a Service Manager, you must understand and own every aspect of your service center&rsquo;s performance. You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service by partnering closely with other teams on strategic execution and vehicle readiness. We expect you to champion safety, efficiency, quality, and overall excellence in all of your actions and decisions. You may also be involved with business expansion, opening, and managing new service centers as the business requires, working closely with the Area or Country Manager.
Financials: Service Managers are expected to understand our business, know their numbers, and lead the center&rsquo;s daily operations to achieve specific goals in quality, productivity, customer satisfaction and profitability.
Our Service Managers act in the best interest of Tesla by demonstrating sound judgment. You must have a passion for our mission, our people, and our customers. Technical acumen is required &ndash; you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures. You will have to develop a deep understanding of the operations and challenges of your Service Center so that you can support and inspire your team in their day- to- day work. Attitude and approach is everything.
You must<ul><li>
Be a leader and a team-player,</li><li>
Take ownership and create a culture of trust and accountability,</li><li>
Love to change the status quo and work well in high-pressure situations. Exceptional prioritization</li><li>
and time management skills are essential for success,</li><li>
Be strategic and proactive. You must think and plan ahead to give your team the tools they need</li><li>
to be successful,</li><li>
You have a strong technical aptitude, and a great interest to acquire in- depth knowledge about</li><li>
every role and process in your Service Center. Our Service Managers lead by example and have a</li><li>
deep understanding of everything moving on the shop floor,</li><li>
Be self-aware, flexible, and open-minded,</li><li>
Possess a rare combination of mental agility, analytical thinking, hands-on problem solving, and a</li><li>
customer-service mindset,</li><li>
Be an advocate for your team and your customers. Your success depends on theirs,</li><li>
Ensure a safe working environment for both employees and customers, taking responsibility for</li><li>
EHS and safety training within the Service Centre.</li></ul></div> 

What You'll Bring<div><ul><li>
Experience of working within the automotive industry is preferable, but not a must,</li><li>
Proven background as an exceptional people leader,</li><li>
Performs well in an agile, fast-paced environment where things can change very quickly,</li><li>
Proven experience of working within a business at both strategic and operational levels,</li><li>
An understanding of local legal employment rights and processes is desirable,</li><li>
Ability to adapt to constantly changing/fluctuating targets and business needs,</li><li>
Proven ability to build strong relationships with other business areas, stakeholder management,</li><li>
Strong drive to motivate a team, to engage, develop and facilitate others to achieve and succeed.</li><li>
Perform, think, and lead well under pressure,</li><li>
A calm considered approach with exceptional communication skills,</li><li>
Digitally savvy &ndash; ability to adopt and adapt quickly to new technology and systems,</li><li>
Good knowledge of MS Office,</li><li>
Able to communicate, read, and write effectively in the English language,</li><li>
Must have and continue to maintain a GCC valid driving license and safe driving record.</li></ul></div> 
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. 
 
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</div>

Service Manager - Abu Dhabi

Al Masaood

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 The role holder is responsible to act as ambassador for Service Department, rendering quality service by facilitating the function of the Service Centre to ensure a high level of Customer Satisfaction. The role holder acts with limited autonomy, with close supervision from the Line Manager.
 
 
 
 
 
 
 Core Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Builds trusted relationships with key stakeholders within the organization to generate proper levels of awareness and adoption of the team's objectives and goals.
 </li>
 <li>
 Supports senior management and category teams with all related business operations functions.
 </li>
 <li>
 Ensures operational objectives are communicated to cross-functional business partners and external partners to raise awareness of business performance.
 </li>
 <li>
 Performs analysis to identify operational issues or areas for improvement and plan corrective actions accordingly.
 </li>
 <li>
 Coordinates with various teams to resolve moderate to complex issues within the required timeframe, recommending appropriate changes to policies and procedures and evaluating its implementation.
 </li>
 <li>
 Provides and supports the implementation of business solutions and strategies.
 </li>
 <li>
 Drives escalation of moderate to complex issues of recurrent nature, coordinating key resources in the escalation process, and project manages the issue until its resolution.
 </li>
 <li>
 Manages the continuous improvement of process, tools and people by building a feedback loop with the right stakeholders.
 </li>
 <li>
 Models compliance with company policies and procedures and supports company mission, values, business objectives, and standards of ethics and integrity.
 </li>
 <li>
 Supports the continual improvement of AMAs&rsquo; quality improvement system.
 </li>
 <li>
 Reviews external client&rsquo;s product demands, develops project plans and ensures that implementation is completed on time, within budget, and meeting client expectations.
 </li>
 <li>
 Administers everyday workflow of all implementation processes and provides business support to all associates.
 </li>
 <li>
 Evaluates all management information reports and ensures the achievement of all team objectives and KPIs, providing support to senior management.
 </li>
 <li>
 Develops all processes and tools for customer implementation lifecycle and identify all defects and provides an efficient interface with all marketing and technical departments.
 </li>
 <li>
 Maintain all project plans and ensures compliance with the agreed timeframe. Collaborates with stakeholders for all implementation processes.
 </li>
 </ul>
 
 
 
 
 
 Background &amp; Experience (years)
 
 
 
 
 
 <ul>
 <li>
 3 to 5 years in the same position, preferably the same field.
 </li>
 <li>
 Proven ability to work under pressure and to accomplish demanding targets.
 </li>
 <li>
 Able to nurture talent, manage complex human relationships and culturally sensitive.
 </li>
 <li>
 MS Office advanced skills.
 </li>
 </ul>
 
 
</div>

Assistant Manager - Service (Data Analysis & BI)

qwerty

<div>JOB DESCRIPTION

Are you a customer service professional who wants to work on the cutting edge of entertainment? If so, you can help take our world-leading entertainment experience to the next level by joining our new team based in Abu Dhabi. Zero Latency&rsquo;s Free Roam Virtual Reality experiences are world leading, with centres all across the globe. Come and be part of this journey and help build the next generation of social interactive entertainment. 

ABOUT ZERO LATENCY

Zero Latency is the global leader in free-roam, multiplayer, virtual reality gaming. Zero Latency provides the most technologically advanced, immersive virtual reality gaming experiences on the planet. 

YOUR ROLE

We are looking for Game Masters who can guide customers through Zero Latency&rsquo;s world-leading experience with great energy and professionalism. 
You will oversee player safety briefings and run game sessions. Your priority is ensuring player safety and delivering high-end customer experiences. 
PRIMARY RESPONSIBILITIES
<ul>
<li>Customer greeting, check-in, suit-up and suit-down</li>
<li>Presenting the player safety briefing</li>
<li>Managing in-game sessions and ensuring player safety</li>
<li>Identifying, troubleshooting, and recording technical issues</li>
<li>Maintenance of Virtual Reality equipment</li>
<li>Supporting site team leaders</li>
<li>Assisting with the upkeep and presentation of the venue to ensure a welcoming environment.</li>
<li>Selling merchandise</li>
<li>Opening and closing the venue</li></ul></div>

Customer Service Professional - Game Master

Saadiyat Beach Club

<div>
 
 
 About Us
 
 
 
 
 
 
 Imagine a career where luxury and ambition intersect&mdash;this is the opportunity that awaits at Aldar Hospitality's Leisure Cluster. Our prestigious properties, the exclusive Saadiyat Beach Club and Beaches, are not only landmarks of luxury but also beacons for career growth and excellence. We're in the business of creating career-defining moments for our team, by fostering an environment that celebrates diversity and innovation. As we sculpt the future of hospitality, we invite you to bring your unique talents to our collective table, where every role is integral to our five-star guest experience and your professional development.
 
 
 
 
 
 
 About the Job
 
 
 
 
 
 
 An opportunity has risen at Saadiyat Beach Club for
 
 Guest Services Manager.
 
 To produce a consistent, high-quality product. To supervise and ensure courteous, professional, efficient, and flexible service consistent with the Company&rsquo;s Standards Policies &amp; Procedures in order to maximize guest satisfaction.
 
 
 
 
 
 
 Main Duties &amp; Responsibi
 
 l
 
 ities:
 
 
 
 
 
 <ul>
 <li>
 Responsible for smooth operations at the front desk and guest complaints at the valet area, pool, and beach.
 </li>
 <li>
 &NoBreak;Ensuring that the team adheres to all club company standards, business conduct, and ethics, policies, and procedures including Health &amp; Safety policies, Grooming Standards, punctuality, and attendance.
 </li>
 <li>
 Accommodate all members and guest requests accurately and efficiently.
 </li>
 <li>
 Responsible for training and development of team members.
 </li>
 <li>
 Ensure guest satisfaction at all times.
 </li>
 <li>
 Ensure that all pertinent information is provided to club members, guests, and employees
 </li>
 <li>
 Ensure that all communication with club members, guests, and employees is complete, accurate, engaging, and positive.
 </li>
 <li>
 Promptly, accurately, and consistently reports all club members' and guest incidents and solves them to the club members' and guests' satisfaction.
 </li>
 </ul>
 
 
 
 
 
 About you
 
 
 
 
 
 <ul>
 <li>
 Caring, positive attitude towards guests and colleagues.
 </li>
 <li>
 Hospitality mindset.
 </li>
 <li>
 Upholds professional values, ethics, and standards of integrity.
 </li>
 <li>
 Have a strong eye for detail.
 </li>
 <li>
 Good level of English.
 </li>
 <li>
 Genuine interest in helping guests.
 </li>
 <li>
 Must possess high levels of integrity and maturity.
 </li>
 <li>
 Ability to work on weekends
 
 
 shifts
 
 .
 
 </li>
 </ul>
 
 
 
 
 
 Have what it takes to join our team?
 
 
 
 
 
 
 The ideal candidate for this position will display the following attributes:
 
 <ul>
 <li>
 High School (GED Education) or at least 2 full years as a cashier working in a multi-cultural in a 5-star hotel environment.
 </li>
 <li>
 Ability to handle large restaurants and guest volumes daily.
 </li>
 <li>
 Fluency in spoken and written English.
 </li>
 <li>
 Computer basic skills.
 </li>
 <li>
 HACCP awareness
 </li>
 <li>
 Other languages Arabic, French, German, Russian, and Chinese would be an added advantage.
 </li>
 </ul>
 
 
 
 
 
 About the Benefits
 
 
 
 
 
 
 We offer a competitive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer attractive benefits, leave, flights home and health insurance package, accommodation, life insurance, and tips as well as exciting learning and development and career progression opportunities.
 
</div>

Guest Services Manager

Ides Canada Inc.

Position OverviewThe Service Manager will play an essential role in the day-to-day technical and client-facing operations of our Scentroid Middle East operations. This role combines leadership, fieldwork, sales support, and technical service delivery across the region. As a cornerstone of the customer experience, the Service Manager will lead technician coordination, conduct site visits, support laboratory functions, and act as a liaison between clients and internal teams.This position is ideal for a dynamic professional with strong technical acumen, a customer focused mindset, and the ability to manage multiple responsibilities in a fast-paced, high-growth environment.Key Responsibilities1. Technical Service Management<ul><li>Perform on-site installations, calibrations, maintenance, and troubleshooting of Scentroid&rsquo;s air quality and odor monitoring systems.</li><li>Manage fieldwork logistics, ensuring high service quality and compliance with EN13725 and other applicable standards.</li><li>Provide technical reports and documentation following field service activities.</li></ul>2. Workforce Coordination<ul><li>Organize and assign tasks to the technician team (2&ndash;4 technicians depending on phase).</li><li>Plan resources effectively to meet customer commitments and optimize service efficiency.</li><li>Ensure technicians receive regular training and stay current with Scentroid protocols and technologies.</li></ul>3. Sales and Client Engagement<ul><li>Support the sales team during customer consultations, providing technical insights and solution recommendations.</li><li>Attend customer meetings and site assessments with the Branch Manager or Sales Representatives.</li><li>Provide pre-sales technical input and help configure solutions tailored to client needs.</li></ul>4. Laboratory Support<ul><li>Supervise or assist with the operations of the EN13725-certified odor laboratory, including sample preparation and instrument validation.</li><li>Collaborate with Scentroid Canada&rsquo;s Remote Odor Consultant for specialized odor analysis.</li><li>Uphold quality assurance processes and ensure lab work complies with international standards.</li></ul>5. Training and Knowledge Transfer<ul><li>Train clients and distributors on equipment usage, maintenance, and software platforms such as SIMS3.</li><li>Conduct workshops or assist in delivering certified training programs to municipalities and regulators.</li></ul>6. Continuous Improvement and Reporting<ul><li>Monitor service KPIs, such as client satisfaction, service turnaround time, and first-time fix rate.</li><li>Identify process improvements and recommend new tools or workflows.</li><li>Submit service and performance reports to the Branch Manager on a monthly basis.</li></ul>Key QualificationsEducation<ul><li>Bachelor&rsquo;s degree in Environmental Science, Mechanical Engineering, Instrumentation, or related technical field.</li></ul>Experience<ul><li>Minimum 5 years of experience in environmental services, field instrumentation, or industrial monitoring.</li><li>At least 2 years in a team leadership or service coordination role.</li><li>Experience with air quality or odor monitoring systems is a strong advantage.</li></ul>Skills<ul><li>Strong technical knowledge of environmental monitoring equipment.</li><li>Excellent organizational and leadership capabilities.</li><li>Outstanding communication and customer service skills.</li><li>Proficiency with software-based monitoring platforms and Microsoft Office tools.</li><li>Working knowledge of EN13725 or ISO/IEC 17025 is preferred.</li></ul>Desirable Traits<ul><li>Multilingual ability (Arabic and English preferred).</li><li>Familiarity with GCC regulatory frameworks for environmental compliance.</li><li>Experience working in joint ventures or start-up environments in the Middle East.</li></ul>Compensation<ul><li>Competitive salary commensurate with experience.</li><li>Annual performance-based bonus.</li><li>Health insurance and travel allowances.</li><li>Opportunities for international training and professional development.</li></ul>Why Join Scentroid Middle East?Be part of a transformative venture at the forefront of environmental innovation. As Service Manager, you will contribute to regulatory advancement, sustainable practices, and regional leadership in odor and air quality solutions. Join a team driven by science, service, and sustainability.Job Types: Full-time, PermanentPay: AED8,000.00 - AED12,000.00 per monthWillingness to travel:<ul><li>75% (Preferred)</li></ul>

Technical Service Manager: Scentroid Middle East

Explore 1178+ Customer service manager in Abu Dhabi this September. Find roles across top companies and apply now to boost your career.

1178 customer service manager jobs IN Abu Dhabi

Senior Associate

Service Manager - Abu Dhabi

Assistant Manager - Service (Data Analysis & BI)

Customer Service Professional - Game Master

Customer Service Professional - Game Master

Guest Services Manager

Technical Service Manager: Scentroid Middle East