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customer service officer Jobs in Abu Dhabi

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customer experience manager Jobs in Abu Dhabi

customer experience manager

customer service manager

Big Fish Recruitment

The Role
 We are looking for a strong leader to manage the frontline customer service team. This role focuses on ensuring excellent customer interactions, smooth case handling, and full compliance with real estate regulations. The ideal candidate should have real estate experience, strong Salesforce CRM skills, and the ability to coach and support a customer-facing team. Main Responsibilities: • Lead and mentor the frontline customer service team to ensure professional and customer-focused service. • Oversee all customer-facing tasks including inquiries, complaints, payments/collections, and post-sales service requests. • Make sure the team uses Salesforce CRM correctly for logging cases, tracking progress, and managing customer history. • Set and monitor KPIs such as response time, resolution rate, customer satisfaction, and CRM accuracy. • Provide coaching, training, and feedback to improve team skills and performance. • Work with finance, legal, and operations teams to resolve complex or escalated cases. • Implement and enforce service standards and SOPs for all interactions. • Support service digitization by reducing manual work and improving workflow efficiency. • Ensure all customer interactions follow UAE real estate regulations (ADM, DARI, etc.). • Handle high-level or sensitive customer cases and ensure timely, professional resolution.
 
Requirements
 <ul>
<li>Bachelor’s degree in Business, Real Estate, or a related field. • 5–7 years of experience in customer service or customer operations, with at least 2–3 years in a managerial role. • Experience in real estate post-sales operations (SPA, collections, defaults, compliance, complaints). • Strong knowledge of Salesforce CRM (required). • Excellent leadership, coaching, communication, and problem-solving skills. • Familiarity with UAE real estate regulations and customer service standards.</li>
</ul>
About the company
 Service Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs. Knowledge Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term. Care At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.

Customer Experience Manager - Real Estate

Modon

<div>
 
 
 Job Purpose
 
 
 
 To oversee and ensure smooth day-to-day operations of the Velodrome, combining administrative, financial, and technical responsibilities with strong leadership and customer service delivery. The Duty Manager will ensure the highest safety standards, operational readiness, and customer care while supporting the development of sport programs, events, and community initiatives.
 
 
 
 Key Responsibilities
 
 
 
 
 Operations &amp; Administrative Support
 
 
 <ul>
 <li>
 Provide business, administrative, and operational support to the Management Team.
 </li>
 <li>
 Assist the Operations Manager in supervising the Customer Service Team.
 </li>
 <li>
 Oversee accuracy of the Velodrome&rsquo;s advertised programmes and booking systems.
 </li>
 <li>
 Monitor and update the venue&rsquo;s Quality Management System (QMS), ensuring all policies, procedures, NOPs, and Risk Assessments are current, reviewed annually, and correctly filed.
 </li>
 <li>
 Generate operational and performance reports and presentations, including financial, sustainability, safety, and event updates.
 </li>
 <li>
 Manage administrative tasks linked to recruitment, onboarding, training, attendance, and sickness records.
 </li>
 <li>
 Ensure venue check sheets, paperwork, and record-keeping are maintained, accurate, and up to date.
 </li>
 <li>
 Support planning, setup, and execution of local, national, and international events, ensuring venue readiness.
 </li>
 <li>
 Manage incident and emergency response, coordinating with medical teams, and ensure proper post-incident reporting.
 </li>
 </ul>
 
 
 Finance
 
 
 <ul>
 <li>
 Handle purchase orders, invoice processing, and follow-up on payments.
 </li>
 <li>
 Manage membership payments, bookings, and revenue collection before events.
 </li>
 <li>
 Support Managers with hire agreements, contracts, and invoicing.
 </li>
 <li>
 Follow financial and banking procedures, investigating and reporting discrepancies.
 </li>
 <li>
 Assist with financial reporting, monthly performance reports, and end-of-year financial processes.
 </li>
 </ul>
 
 
 Operational Systems &amp; Technical Support
 
 
 <ul>
 <li>
 Oversee customer bike storage operations and rental equipment maintenance.
 </li>
 <li>
 Monitor session sales, identify underperforming programmes, and coordinate adjustments with the Head Coach.
 </li>
 <li>
 Serve as a lead user for IT/software systems supporting bookings, memberships, and performance tracking.
 </li>
 <li>
 Collate and analyse data on customer participation, KPIs, membership growth, and session utilization.
 </li>
 <li>
 Support event technology, including timing systems, scoreboards, and digital signage.
 </li>
 <li>
 Create analytical reports using authorized software to support on-site services and internal teams.
 </li>
 <li>
 Update and maintain booking data and session schedules in coordination with Sport Manager.
 </li>
 </ul>
 
 
 Marketing &amp; Communications
 
 
 <ul>
 <li>
 Contribute to the venue&rsquo;s social media presence, creating posts and engaging with the cycling community.
 </li>
 <li>
 Ensure customer marketing emails, newsletters, and travel updates are timely and accurate.
 </li>
 <li>
 Maintain the venue&rsquo;s website, updating session schedules and events calendar.
 </li>
 <li>
 Update riders&rsquo; completed track accreditations in the system.
 </li>
 <li>
 Assist with content updates on digital signage throughout the venue.
 </li>
 </ul>
 
 
 Customer Service Excellence
 
 
 <ul>
 <li>
 Support setup and execution during major events, including safety protocols.
 </li>
 <li>
 Lead by example to ensure top-quality customer service and safe, cost-effective operations.
 </li>
 <li>
 Handle visitor communication, feedback, and complaints professionally.
 </li>
 <li>
 Track and respond to customer feedback, manage CRM data, and ensure effective phone and survey responses.
 </li>
 <li>
 Supervise Customer Service team interactions with visitors and contractors.
 </li>
 <li>
 Monitor call volumes and support reception as needed.
 </li>
 <li>
 Promote inclusivity and accessibility initiatives, including support for People of Determination.
 </li>
 <li>
 Track customer satisfaction trends and propose service improvements.
 </li>
 </ul>
 
 
 Compliance &amp; Governance
 
 
 <ul>
 <li>
 Ensure operations follow Modon&rsquo;s and Venue&rsquo;s policies, procedures, Health &amp; Safety, Equality standards, Financial Regulations, and Environmental Policies.
 </li>
 <li>
 Support internal and external audits with accurate records and corrective actions.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Related business qualification (Essential): Bachelor&rsquo;s degree or Postgraduate diploma.
 </li>
 <li>
 Fluent in English (other languages are a plus).
 </li>
 <li>
 Cycling Coaching Qualifications or technical qualifications are preferred.
 </li>
 <li>
 Health and Safety Certification.
 </li>
 <li>
 First Aid at Work and Defibrillator training preferred.
 </li>
 <li>
 Event management and/or venue operations qualifications are an advantage.
 </li>
 </ul>
 
 
 Experience &amp; Competencies
 
 
 <ul>
 <li>
 3&ndash;6 years of experience in business support, administrative roles, or operations.
 </li>
 <li>
 Strong leadership and people management skills, including supervising staff and line management.
 </li>
 <li>
 Experience in UAE/Gulf region preferred.
 </li>
 <li>
 Budgeting and financial administration experience, including bookkeeping, cash handling, and invoice processing.
 </li>
 <li>
 Proven experience in customer service, CRM management, and handling feedback or complaints.
 </li>
 <li>
 Experience working with internal &amp; external contractors.
 </li>
 <li>
 Knowledge of operational systems, IT/software for bookings and memberships, and event technology.
 </li>
 <li>
 Experience planning, setting up, and executing events and venue activities.
 </li>
 <li>
 Excellent Health &amp; Safety working practices and compliance with procedures and guidelines.
 </li>
 <li>
 Cultural sensitivity and commitment to inclusivity.
 </li>
 <li>
 Flexibility to work evenings, weekends, and extended shifts during events.
 </li>
 <li>
 Previous experience in consulting firms, finance, government-related sectors, or leisure industry is a bonus.
 </li>
 </ul>
 
 
</div>

Duty Manager

Madi International

Overview Madi International is seeking a dedicated and professional Customer Service Officer to join our team. In this role, you will play a key part in delivering outstanding service and support to our clients, ensuring their satisfaction and enhancing their overall experience with the brand. The ideal candidate is organized, responsive, and committed to maintaining high service standards. Responsibilities <ul><li>Respond to customer inquiries via phone, email, and in person in a professional and timely manner</li><li>Process orders, returns, and service requests accurately</li><li>Resolve customer complaints with a solution-oriented approach</li><li>Maintain customer records and update information in the CRM system</li><li>Provide information on products, services, and promotions</li><li>Coordinate with internal teams to ensure customer satisfaction</li><li>Uphold Madi International's standards of customer care and professionalism</li></ul> Qualifications <ul><li>1-2 years of experience in customer service or a similar role</li><li>Strong communication skills in both English and Arabic</li><li>High school diploma or higher education (bachelors degree is a plus)</li><li>Proficiency in Microsoft Office and CRM systems</li><li>Excellent problem-solving skills and attention to detail</li><li>Positive attitude and ability to work as part of a team</li><li>Passion for the beauty and wellness industry is a plus</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul> Industries <ul><li>Cosmetics</li></ul>Get notified about new Customer Service Officer jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.

Customer Service Officer-Corporate Office

Al-Futtaim

<div>Job Requisition ID: 174073
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

Lead a high&#8209;volume Toyota service centre to deliver outstanding customer experiences while owning revenue, gross margin and branch P&amp;L. You&rsquo;ll set the pace for operational excellence, champion Kaizen, and raise Net Promoter Score and &ldquo;Fix It Right&rdquo; performance across the Toyota Retail Aftersales network. 


What you will do
<ul>
<li>Drive branch performance to meet sold&#8209;hours, revenue, accessory/SMC sales and recovery&#8209;rate targets, reflected in monthly P&amp;L.</li>
<li>Optimize capacity, utilization and productivity to deliver Total Quality Management (TQM) and improve service retention, NPS and Fix It Right scores.</li>
<li>Ensure full compliance with local government, principal policies and HSSE standards; uphold Toyota Corporate Image across the facility.</li>
<li>Build and coach a high&#8209;performing team: performance management, training plans, OJT and individual development plans to lift engagement. [</li>
<li>Turn customer verbatim into Small Group Activities that elevate experience and streamline operations; resolve CRD escalations fast.</li>
<li>Align daily with the Dealer Principal, Workshop Manager and Parts team; lead stakeholder rhythms with Toyota Head Office, CEC, Marketing, Vendors and CRM/Mystery Shopping.</li>
<li>Run MFRs with Branch Account Managers to optimize P&amp;L; submit accurate weekly forecasts based on market trends and conversions.</li>
<li>Maintain 100% SOP compliance through robust audits and continuous improvement.</li></ul> 


Required skills to be successful
<ul>
<li>Bachelor&rsquo;s Degree in Engineering (preferably Automotive) or Business Management (or equivalent).</li>
<li>10+ years with automotive dealerships, including 5+ years in aftersales at managerial level.</li>
<li>Deep knowledge of dealer/distributor processes, strategic problem&#8209;solving, ERP fluency, and proven ability to lead change, coach and inspire teams.</li></ul> 


About the team

You&rsquo;ll join the Toyota Retail Aftersales network, working closely with Workshop, Parts, Customer Relations and Support functions. Expect daily operational huddles and a culture that blends Kaizen, TQM and strong stakeholder collaboration. 


What equips you for the role

You thrive in mega&#8209;site environments where on&#8209;time delivery is non&#8209;negotiable. Your track record shows disciplined capacity planning, P&amp;L ownership, and measurable uplift in NPS/Fix It Right scores. You&rsquo;re meticulous on HSSE and SOP compliance, comfortable with SAP/ERP reporting, and confident partnering across internal and external stakeholders. 


About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Aftersales Manager

Shaistas Kitchen

We are looking for a proactive and customer-focused Customer Experience Executive to ensure our guests receive exceptional service across all touchpoints. This role is ideal for someone who understands restaurant operations, customer behavior, and brand experience, and can translate feedback into real improvements.Key Responsibilities<ul><li>Ensure timely, empathetic, and professional resolution of all customer complaints and service issues.</li><li>Maintain an updated database of customer profiles, preferences, and order history to enhance personalization and loyalty.</li><li>Conduct regular checks on service quality, dine-in standards, delivery experience, and overall customer journey across branches.</li><li>Monitor online reviews, ratings, and social media feedback to identify trends, issues, and opportunities for improvement.</li><li>Collaborate with marketing and operations teams to ensure a consistent and positive brand experience across all customer interactions.</li><li>Prepare monthly reports highlighting customer insights, recurring issues, satisfaction trends, and recommended improvements.</li><li>Assist in training front-line staff on communication skills, service etiquette, complaint handling, and customer engagement.</li><li>Ensure the overall vibe, ambiance, and service environment of the restaurants align with customer expectations and brand positioning.</li><li>Work closely with management to develop initiatives that enhance customer satisfaction and drive repeat business.</li></ul>Requirements<ul><li>Prior experience in customer service or guest relations (restaurant/F&amp;B) in UAE mandatory</li><li>Strong communication, interpersonal, and problem-solving skills.</li><li>Ability to handle challenging situations with professionalism and empathy.</li><li>Familiarity with online review platforms, delivery aggregator dashboards, and social media monitoring.</li><li>Strong reporting, documentation, and follow-up skills.</li><li>Proactive mindset with attention to detail and customer behavior trends.</li><li>Knowledge of marketing/customer analytics is a plus.</li></ul>What We Offer<ul><li>Visa provided</li><li>Medical provided</li><li>Housing provided</li></ul>WhatsApp your resume : 0544477880Job Type: Full-timePay: AED2,000.00 - AED3,000.00 per month

Customer Experience Executive (Restaurant Industry)

<div>
 
 
 
 Job Purpose
 
 
 
 
 The Customer Service Lead will manage and enhance the customer experience at the Velodrome, focusing on booking management, event coordination, and venue operations. This role oversees the front-of-house team, implements service strategies, manages booking and CRM systems, and ensures smooth day-to-day operations and major events. The role also involves maintaining service standards, staff training, and compliance with safety and operational procedures.
 
 
 
 
 
 
 
 R
 
 1. Leadership &amp; Team Management
 
 
 <ul>
 <li>
 Lead, motivate, and develop the Customer Service team to deliver consistent, high-quality service.
 </li>
 <li>
 Set service standards and KPIs; monitor and ensure achievement.
 </li>
 <li>
 Support Duty Managers in rota planning, peak times coverage, and professional development.
 </li>
 <li>
 Conduct coaching, mentoring, performance reviews, and regular 1:1 meetings.
 </li>
 <li>
 Approve leave and manage personnel-related tasks for front-of-house staff.
 </li>
 </ul>
 
 
 2. Customer Experience &amp; Booking Management
 
 
 <ul>
 <li>
 Manage all booking systems, memberships, and CRM processes ensuring accuracy and smooth operation.
 </li>
 <li>
 Oversee customer feedback channels (surveys, complaints, CRM) and implement improvements.
 </li>
 <li>
 Act as escalation point for complex complaints and critical incidents.
 </li>
 <li>
 Ensure accessibility and inclusivity for all visitors, including People of Determination.
 </li>
 <li>
 Check and maintain all literature, advertised programs, and online booking information.
 </li>
 <li>
 Coordinate communications with customers pre- and post-booking for upselling and engagement.
 </li>
 <li>
 Manage venue merchandise, stock, and financial transactions linked to bookings and services.
 </li>
 </ul>
 
 
 3. Operations &amp; Systems Management
 
 
 <ul>
 <li>
 Maintain POS and FOH computer systems, providing staff training as needed.
 </li>
 <li>
 Oversee day-to-day front-of-house operations in alignment with venue schedules and events.
 </li>
 <li>
 Ensure compliance with Standard Operating Procedures (SOPs) and Emergency Action Plans.
 </li>
 <li>
 Manage critical incident response when required.
 </li>
 </ul>
 
 
 4. Event &amp; Stakeholder Support
 
 
 <ul>
 <li>
 Oversee customer-facing aspects of events, including registration, accreditation, and ticketing.
 </li>
 <li>
 Coordinate with internal teams to ensure smooth event execution.
 </li>
 <li>
 Build and maintain relationships with cycling clubs, schools, federations, and community partners.
 </li>
 </ul>
 
 
 5. Compliance &amp; Governance
 
 
 <ul>
 <li>
 Ensure all customer service activities comply with Health &amp; Safety, Equality, Financial, and Sustainability policies.
 </li>
 <li>
 Monitor audits, quality assurance, and incident reports; implement corrective actions.
 </li>
 </ul>
 
 
 6. General Responsibilities
 
 
 <ul>
 <li>
 Adhere to Modon policies and procedures, including Health &amp; Safety, Financial Regulations, Equality &amp; Diversity, and Sustainability.
 </li>
 </ul>
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Fluent in English; Arabic or other languages advantageous.
 </li>
 <li>
 Degree or Diploma in Business, Sports Management, Hospitality, or related field.
 </li>
 <li>
 First Aid certification preferred; Defibrillator and Health &amp; Safety training advantageous.
 </li>
 </ul>
 
 
 Experience &amp; Competencies:
 
 
 <ul>
 <li>
 6&ndash;8 years in customer service leadership, preferably in sports, leisure, or event venues.
 </li>
 <li>
 Proven track record managing front-of-house teams in high-volume environments.
 </li>
 <li>
 Knowledge of booking, membership, Direct Debit, admission, and CRM systems.
 </li>
 <li>
 Financial acumen, cash handling, and reporting experience.
 </li>
 <li>
 Strong communication, interpersonal, and conflict resolution skills.
 </li>
 <li>
 Ability to operate professionally during high-pressure events.
 </li>
 <li>
 Customer-focused, organized, and flexible to work evenings, weekends, and extended shifts.
 </li>
 <li>
 Cultural sensitivity, inclusivity, and ability to promote venue services effectively.
 </li>
 <li>
 Understanding of Health &amp; Safety legislation relevant to venue operations.
 </li>
 </ul>
 
 
</div>

Customer Service Officer

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School graduated
 </li>
 <li>
 2 years&rsquo; relevant experience in banking sector.
 </li>
 <li>
 Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Explore 1506+ Customer service manager in Abu Dhabi this December. Find roles across top companies and apply now to boost your career.

1506 customer service manager jobs IN Abu Dhabi

Customer Experience Manager - Real Estate

Duty Manager

Customer Service Officer-Corporate Office

Aftersales Manager

Customer Experience Executive (Restaurant Industry)

Customer Service Officer

Customer Service Officer