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customer care representative

customer service manager

Masarra

<div>
 <p>
  The Guest Experience Manager leads the reservations and concierge onsite teams, aligning them to optimize customer service operations, sales, and B2B output. The role also includes managing and directing assistant managers and their respective teams of concierge agents and reservations executives by communicating senior leadership expectations, leading change programs, and acting as a point of escalation. The role is dynamic, responding to senior leadership requirements such as leading initiatives, executing sales targets, optimizing processes, and leading small to medium projects to implement changes across technology, processes, and people. The Reservations Manager is proficient in people management, including performance management, disciplinary processes, hiring, and personnel development, and has a solid foundation in reservations experience. The ideal candidate will focus on business performance excellence, continuous business improvement, employee experience, insightful reporting, sales, achieving operational efficiencies, and building stakeholder relationships.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job Scope:
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Leadership &amp; Team Management
  </strong>
 </p>
 <ul>
  <li>
   Lead, mentor, and inspire a team of Assistant Managers, Concierge Executives, Reservations Agents, and Specialists.
  </li>
  <li>
   Foster collaboration, accountability, and continuous development within the team.
  </li>
  <li>
   Drive engagement and morale through recognition, open communication, and feedback.
  </li>
  <li>
   Act as an escalation point, using sound judgment and company policies to guide decisions.
  </li>
  <li>
   Represent the team in leadership forums and champion operational priorities.
  </li>
 </ul>
 <p>
  <strong>
   Operational Excellence
  </strong>
 </p>
 <ul>
  <li>
   Ensure delivery of world-class omni-channel customer service (phone, email, chat, social media, in-person).
  </li>
  <li>
   Develop and monitor KPIs for service quality, sales, and performance.
  </li>
  <li>
   Lead process improvements, SOP updates, and new system integrations.
  </li>
  <li>
   Manage guest escalations (B2B &amp; B2C) to ensure swift resolution and satisfaction.
  </li>
  <li>
   Oversee compliance with all company policies, working hours, and service standards.
  </li>
 </ul>
 <p>
  <strong>
   Business Performance &amp; Improvement
  </strong>
 </p>
 <ul>
  <li>
   Analyze performance data to identify improvement opportunities and optimize operations.
  </li>
  <li>
   Lead business improvement and lean initiatives to enhance productivity.
  </li>
  <li>
   Partner with cross-functional teams (Sales, PMO, Operations) to drive ROI on initiatives.
  </li>
  <li>
   Present findings and recommendations to leadership for informed decision-making.
  </li>
 </ul>
 <p>
  <strong>
   Reporting &amp; Analytics
  </strong>
 </p>
 <ul>
  <li>
   Develop dashboards and reports to track KPIs, service levels, and customer satisfaction.
  </li>
  <li>
   Provide actionable insights for resource planning and forecasting.
  </li>
  <li>
   Collaborate with Workforce Management to ensure operational efficiency and manpower optimization.
  </li>
 </ul>
 <p>
  <strong>
   Collaboration &amp; Stakeholder Management
  </strong>
 </p>
 <ul>
  <li>
   Partner with Marketing, Sales, and IT to ensure seamless coordination across functions.
  </li>
  <li>
   Maintain strong relationships with Yas Island theme parks, off-island attractions, and external clients.
  </li>
  <li>
   Lead task forces during key projects, product launches, or seasonal peaks.
  </li>
  <li>
   Serve as a trusted advisor to leadership, bringing front-line insights to strategic discussions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Management or equivalent.
  </li>
  <li>
   Certifications in Contact Centre Management (COPC), CX, Leadership, Lean Six Sigma, or Project Management are an advantage.
  </li>
  <li>
   3+ years&rsquo; experience in customer service operations, hospitality, or customer experience.
  </li>
  <li>
   At least 1 year of managing process improvement or business performance programs.
  </li>
  <li>
   Strong analytical, leadership, and communication skills with a passion for people and service.
  </li>
  <li>
   Proven ability to manage omni-channel operations in a fast-paced environment.
  </li>
  <li>
   Strong leadership and people management skills.
  </li>
  <li>
   Excellent communication and interpersonal abilities.
  </li>
  <li>
   Analytical mindset with experience in data-driven decision-making.
  </li>
  <li>
   Proficiency in customer service software and tools.
  </li>
  <li>
   Strategic thinker with a continuous improvement mindset.
  </li>
  <li>
   Ability to work in a fast-paced and dynamic environment.
  </li>
  <li>
   Fluent in English
  </li>
 </ul>
 <p>
  Desirable:
 </p>
 <ul>
  <li>
   English and Arabic fluency or any other language.
  </li>
 </ul>
 <p>
  Coaching and mentorship skills.
 </p>
</div>


Guest Experience Manager

Asteco

<div>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  The role is responsible for the supervision and managing the operational aspects of the community
 </p>
 <p>
  with regards to its Facilities Management, Customer Management, Financial Management, special
 </p>
 <p>
  projects and community enhancements
 </p>
 <p>
  <strong>
   Roles, Responsibilities, Duties
  </strong>
 </p>
 <p>
  <u>
   Operations related
  </u>
 </p>
 <p>
  &middot; Conduct regular inspections and take the necessary actions to address HSE related issues.
 </p>
 <p>
  &middot; Highlight concerns to the service provider through a formal report / CAFM.
 </p>
 <p>
  &middot; Maintain an up-to-date community action tracker&rsquo; for the community and ensure proper follow up on items listed.
 </p>
 <p>
  &middot; Coordination with security, issuing of Notices of Violations, resolving community related Service Requests.
 </p>
 <p>
  &middot; Organize and conduct joint inspections with the service provider to evaluate performance on the evaluation / rating systems.
 </p>
 <p>
  &middot; Familiarize and keep up-to-date knowledge about the deliverables of the Facilities Management Contract.
 </p>
 <p>
  &middot; Ensure thorough verification is carried out onsite, before approving any work completion reports. &middot; Identify improvements for the community operations in terms of procedures and facilities to achieve efficiency in management of the community.
 </p>
 <p>
  <u>
   Customers/ Residents/ Owners related
  </u>
 </p>
 <p>
  &middot; Keep an up-to-date overview of customer requests and issues reaching the office through phone
 </p>
 <p>
  calls, service requests, complaints, emails or portal queries.
 </p>
 <p>
  &middot; Where required, draft timely email replies to customer emails received on the community email.
 </p>
 <p>
  &middot; Attend to walk-in customers to the office.
 </p>
 <p>
  &middot; Keep up-to-date knowledge of the Law and the rules and regulations of the community and enforce them through the violation management mechanism.
 </p>
 <p>
  &middot; Identify improvements for the community operations in terms of residents&rsquo; comfort and environment.
 </p>
 <p>
  &middot; Ensure residents are promptly updated of any planned maintenance, emergency maintenance or disruptions that may affect or interrupt with the enjoyment of their home or the community common areas.
 </p>
 <p>
  &middot; Ensure that the tenant database for the community is up to date. Promptly create tenant records on the community portal to enable electronic updates of the community to tenants.
 </p>
 <p>
  &middot; Assist in organizing and actively participate in community events.
 </p>
 <p>
  &middot; Prepare for and attend board meetings and Annual General Assemblies.
 </p>
 <p>
  <u>
   Financial, Administration related and Other
  </u>
 </p>
 <p>
  &middot; Regularly obtain financial statements from the Finance Department and review the same along with the Community Manager.
 </p>
 <p>
  &middot; Maintain and suggest (to the line manager) recommendations for amendments / additions to be considered for the next service charge budget.
 </p>
 <p>
  &middot; Apply the provisions under the law for service charges collection on Owners (where applicable).
 </p>
 <p>
  &middot; Maintain up to date, all forms to be used for successful and efficient management of the Community.
 </p>
 <p>
  &middot; Prepare the software and load the financial budget ready for the issuance of service charge invoices.
 </p>
 <p>
  &middot; Process the requests for advertisements (physical and electronic) and flyer distribution (if applicable) in the community.
 </p>
 <p>
  &middot; Provide assistance in tenders for services required by the OA.
 </p>
 <p>
  <strong>
   Qualification
  </strong>
 </p>
 <p>
  Bachelor&rsquo;s Degree &middot; Basic Community Management certification from a recognized institute is desirable
 </p>
 <p>
  <strong>
   Experience and Skills
  </strong>
  :
 </p>
 <p>
  &middot; Minimum 2 years&rsquo; experience in similar position with OA / Property Management Company / 3 years Front Office Roles in Hotels
 </p>
 <p>
  &middot; Track record of handling customers
 </p>
 <p>
  &middot; Ability to manage stress and work well in a demanding environment.
 </p>
 <p>
  &middot; Fluent in verbal and written business English, fluency in Arabic (preferred)
 </p>
 <p>
  . Computer literacy &ndash; MS word, excel and PowerPoint presentation.
 </p>
 <p>
  &middot; Excellent time management and proactive work approach.
 </p>
 <p>
 </p>
</div>


Community Supervisor

IFM Facilities Management LLC

<p><b>Role Overview:</b></p><p>The Assistant Soft Services Manager will support the planning, coordination and supervision of cleaning, housekeeping and other soft services across large-scale facilities such as malls, airports and commercial complexes. This role ensures high service quality, compliance with health and safety regulations and strong client relationships, working closely with the Soft Services Manager to achieve operational excellence.</p><p><b>Key Responsibilities:</b></p><ul><li>Assist the Soft Services Manager in day-to-day management of service delivery across assigned sites.</li><li>Supervise site supervisors, team leaders, and operatives to ensure quality standards and operational procedures are followed.</li><li>Conduct regular site inspections, identify service gaps, and implement corrective measures.</li><li>Support the mobilization and demobilization of projects, ensuring assets, consumables, and equipment are prepared and deployed effectively.</li><li>Liaise with clients to address operational requirements, complaints, and improvement opportunities.</li><li>Monitor and ensure compliance with KPIs, SLAs, and contractual obligations.</li><li>Assist in preparing work schedules, rosters, and resource allocation plans.</li><li>Support training and development programs, including BICSc, toolbox talks, and on-the-job training.</li><li>Maintain records of operational activities, incidents, and inspection reports.</li><li>Ensure compliance with QHSE policies, Municipality Codes, and standards such as COSHH, HACCP, ISO, and BICSc.</li><li>Identify opportunities for cost savings, efficiency improvements, and reduction of material wastage.</li><li>Stay updated on industry best practices, new cleaning technologies, and eco-friendly products.</li><li>Support procurement by coordinating with suppliers for equipment and consumable requirements.</li><li>Assist in preparing periodic performance reports, client updates, and meeting presentations.</li><li>Act as point of contact during the Soft Services Manager&rsquo;s absence, ensuring continuity of operations.</li></ul><p><b>Qualifications &amp; Experience:</b></p><ul><li>Diploma or Bachelor&rsquo;s degree in Facilities Management or a related field.</li><li>Professional certifications such as BICSc, COSHH, HACCP or equivalent are an advantage.</li><li>6&ndash;8 years of proven experience in an Assistant Manager role within Facilities Management soft services.</li><li>Strong track record managing large-scale projects (e.g., malls, airports, hospitality complexes).</li><li>Experience in managing large workforces (400+ employees).</li><li>Excellent leadership, coordination and communication skills in a multi-cultural environment.</li><li>Familiarity with ISO 9001/14001/45001 standards and compliance requirements.</li></ul><p>If interested, please send your updated profile to: careers@ifmuae.net</p><p>Subject Line: Assistant Soft Services Manager</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Salary expectations (AED)</li><li>Notice period (months)</li><li>Current salary (AED)</li></ul><p>Experience:</p><ul><li>Assistant Manager - Soft Service or Senior: 6 years (Required)</li><li>Facilities Management: 6 years (Required)</li><li>Large scale projects (400+ workforce projects): 6 years (Required)</li></ul><p>Location:</p><ul><li>Abu Dhabi (Required)</li></ul>

Assistant Soft Services Manager

bankfab

<p></p><div><ul><div>Full-time</div><div></div><div>
Sub Division: PB Sales &amp; Distribution</div><div>
Division: Consumer Banking Group - UAE</div></ul><div><div><div><div><h2 class="jobSectionHeader"><b>
Company Description</b></h2></div><div><div>
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p>
Core Responsibilities</p><ul><li>
Actively sell/cross-sell asset and liability products to new and existing customers</li><li>
Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit</li><li>
Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)</li><li>
Encourage customers to build their balances with the bank in order to migrate to higher customer programs</li><li>
Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres</li><li>
Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels</li><li>
Attract new customers to branch through personal relations and existing customer referrals</li><li>
Respond to call center regarding customer inquiries forwarded</li><li>
Meet individual sales targets</li><li>
Participate in and potentially lead daily retail sales team meetings</li><li>
Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download</li><li>
NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.</li><li>
Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
High School graduated</li><li>
2 years&rsquo; relevant experience in banking sector.</li><li>
Familiarity with bank products, customer experience and related policies and procedures</li></ul></div></div></div><div><p>
I'm interested</p></div><p>
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Customer Service Officer

Ten Group

<p><b> We are looking for a professional, motivated and committed Lifestyle Managers in the area of Luxury Lifestyle Management. </b></p><p>You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Middle East market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.</p> Key Responsibilities <ul><li>Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.</li><li>Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).</li><li>Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.</li><li>Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.</li><li>To demonstrate you can confidently negotiate a benefit with suppliers (i.e. restaurants, transfers) and be able to obtain a booking when the member cannot themselves.</li><li>To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly.</li><li>To maintain high standards of service and communication with the member throughout the request/member journey.</li><li>To keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakes.</li><li>To ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.</li><li>To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option.</li></ul> EDUCATION/EXPERIENCE <ul><li><b>Fluency in English, Arabic and French is required</b>. Excellent written & oral communication is a MUST. Please be prepared to take language test in any language you mention as a skill.</li><li>Strong local knowledge of news, events, and culture in the Middle East (primarily Dubai, Abu Dhabi, and Doha) and other key markets across Asia.</li><li>Experience in the travel sector is a plus, including firsthand experience booking flights, hotels, and confidently handling other travel reservations.</li><li>Experience in leisure orientated sector of business, hospitality, customer service, concierge or call center.</li><li>An understanding of the luxury lifestyle and affluent customers.</li><li>Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time.</li><li>Exceptional attention to details.</li><li>Reactive problem solving.</li><li>Ability to work with tight deadlines and under pressure.</li><li>Strong online research skills 'Can-Do' and positive attitude.</li><li>Passionate about customer service and sharing local tips.</li><li>Strong work ethics.</li><li>Are available on a full-time basis.</li></ul> Shift Patterns <p>Rotational shifts 5 days a week example either Tuesday - Saturday / or Sunday - Thursday; 9 hours including 1 hour of lunch break. Day shift hours to be discussed in interview.</p> Guidelines for Hybrid/Home Office option <ul><li>Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.</li><li>A secure home office at your confirmed address, free from background noise or other distractions.</li><li>Internet service must meet minimum requirements and minimum speed check must be complete.</li></ul><p>Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.</p> Rewards designed around you <ul><li>A competitive salary depending on experience, plus a performance-based bonus.</li><li>Hybrid working. You can combine working from home and working from the office. If you don't live near our office then we are open to fully remote working options too.</li><li>Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.</li><li>Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.</li><li>Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.</li><li>Remote Working Holidays - possibilities to Travel and Work anywhere in the world!</li><li>Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would!</li><li>Be part of our global, dynamic, and inclusive Team, with diversity at its core.</li><li>Genuine career opportunities within a dynamic and international company.</li></ul> Who We Are <p>Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten's services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America and Westpac.</p><p>As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten's services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.</p><p>Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.</p> Looking ahead, Ten's strategy revolves around four key areas <ul><li>Deliver a world-class member experience.</li><li>Invest in technology.</li><li>Expand contracts with new and existing clients.</li><li>Establish a foothold in new markets by leveraging its market-leading service proposition.</li></ul><p>For more information, please watch Ten's Growth Engine Video </p> Commitment to Diversity <p>We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.</p> Tenworkswithasmallpreferredsupplierlistofrecruitmentagenciesonly.Pleasenotewearenotacceptinganyfurtherrecruitmentagenciesatthistime.TenGroupisnotresponsibleforanyfeesrelatedtounsolicitedresumes.<img src="https://www.jobg8.com/Tracking.aspx?WkfnyEeN8NYQvQ3A2is1dP%2ft0EOPZZ0zx" width="0" height="0" />

Lifestyle Manager - Arabic & French Speaking

NMC Health plc

<div><ul><li>Operational Management
</li><li>Managing Patient Experience
</li><li>Compliance with Regulations
</li><li>Staff Supervision and Training
</li><li>Budgeting and Financial Management
</li><li>Scheduling and Workflow Optimisation
</li><li>Patient Safety and Care
</li><li>Performance Metrics and Reporting
</li><li>Risk Management and Incident Reporting
</li><li>Align daily operations with the company&rsquo;s values and culture.
</li><li>Support the team in achieving departmental goals and objectives.
</li><li>Supervise work outputs related to appointment scheduling, patient registration, medical insurance &amp; billing.
</li><li>Provide training and mentorship to team members to ensure quality standards and service delivery.
</li><li>Continuously maintain an enabling environment where you can develop and grow your team.
</li><li>Orientate new joiners and sign of probation periods.
</li><li>Ensure professional conduct and discipline within the team is followed.
</li><li>Provide support in the recruitment and selection process of team members.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Support and monitor cost management initiatives.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Support staff engagement initiatives.
</li><li>Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
</li><li>Complete yearly appraisals, coach &amp; developing the team.
</li><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li><li>Complaint management &amp; process improvements linked to overall patient experience.
</li><li>Participates in Hospital training programs.
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Investigate billing discrepancies by reviewing the patient&rsquo;s records, insurance information, and charges to identify errors.
</li><li>Address patient concerns regarding incorrect charges or billing questions and facilitate resolution in a professional manner.
</li><li>Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.
</li><li>Identify trends in patient billing issues and recommend process improvements to enhance efficiency and reduce billing errors.
</li><li>Generate detailed reports on patient invoices, outstanding balances, and payment collections.
</li><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li><li>To ensure that performance management contracts are in place for the team.
</li><li>Conduct and document bi-annual performance conversations .
</li><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</li><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</li><li>Maintain professional conduct and discipline within the team.
</li><li>Work closely with the recruitment team to recruit and select competent employees .
</li><li>Monitor employee scheduling of the department to ensure sufficient operational coverage.</li></ul></div>
<br><div><ul><li>Operational Management
</li><li>Managing Patient Experience
</li><li>Compliance with Regulations
</li><li>Staff Supervision and Training
</li><li>Budgeting and Financial Management
</li><li>Scheduling and Workflow Optimisation
</li><li>Patient Safety and Care
</li><li>Performance Metrics and Reporting
</li><li>Risk Management and Incident Reporting
</li><li>Align daily operations with the company&rsquo;s values and culture.
</li><li>Support the team in achieving departmental goals and objectives.
</li><li>Supervise work outputs related to appointment scheduling, patient registration, medical insurance &amp; billing.
</li><li>Provide training and mentorship to team members to ensure quality standards and service delivery.
</li><li>Continuously maintain an enabling environment where you can develop and grow your team.
</li><li>Orientate new joiners and sign of probation periods.
</li><li>Ensure professional conduct and discipline within the team is followed.
</li><li>Provide support in the recruitment and selection process of team members.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Support and monitor cost management initiatives.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Support staff engagement initiatives.
</li><li>Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
</li><li>Complete yearly appraisals, coach &amp; developing the team.
</li><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li><li>Complaint management &amp; process improvements linked to overall patient experience.
</li><li>Participates in Hospital training programs.
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Investigate billing discrepancies by reviewing the patient&rsquo;s records, insurance information, and charges to identify errors.
</li><li>Address patient concerns regarding incorrect charges or billing questions and facilitate resolution in a professional manner.
</li><li>Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.
</li><li>Identify trends in patient billing issues and recommend process improvements to enhance efficiency and reduce billing errors.
</li><li>Generate detailed reports on patient invoices, outstanding balances, and payment collections.
</li><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li><li>To ensure that performance management contracts are in place for the team.
</li><li>Conduct and document bi-annual performance conversations .
</li><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</li><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</li><li>Maintain professional conduct and discipline within the team.
</li><li>Work closely with the recruitment team to recruit and select competent employees .
</li><li>Monitor employee scheduling of the department to ensure sufficient operational coverage.</li></ul></div>
<br><div><ul><li>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.
</li><li>3+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage</li></ul></div>

Senior Patient Admin Executive - UAE National

HSJB BUSINESS CONSULTING

<p><b>Qualifications and Experience:</b></p><ul><li><b>3+ years of management/supervisory experience</b> in Client Services, specifically within the <b>Forex, CFD, or Online Trading</b> industry.</li><li>Deep understanding of <b>Forex market products and trading platform technology (MT4/MT5).</b></li><li>Proven expertise with <b>CRM/Ticketing systems</b> and data analysis for reporting.</li><li>Exceptional leadership, communication, and conflict resolution skills.</li><li>Strong knowledge of relevant financial industry compliance rules.</li></ul><p><b>Key Responsibilities :</b></p><ul><li><b>Lead &amp; Develop:</b> Directly manage, coach, and motivate the Client Support team to meet all performance KPIs (CSAT, response/resolution times).</li><li><b>Forex Expertise:</b> Oversee support across all channels (Chat, Email, Phone) related to trading platforms (<b>MT4/MT5</b>), deposits/withdrawals, and account queries.</li><li><b>Escalation Management:</b> Handle and resolve all complex client complaints and critical service escalations.</li><li><b>Compliance &amp; Risk:</b> Ensure the team rigorously adheres to <b>AML/KYC</b> regulations and all internal operational procedures.</li><li><b>Process Improvement:</b> Analyze support metrics and client feedback to drive continuous operational efficiency and superior customer retention.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED5,000.00 per month</p>

Jr.Client Support manager-Forex

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