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customer service manager

Aurora Vision Group

<div>
 
 
 POSITION SUMMARY
 
 
 
 Reports directly to the CEO and works closely with secondary key stakeholders, including the CFO/COO, E-commerce Manager, Retail Manager, Finance, and Logistics teams. The Customer Service &amp; Operations Manager is primarily responsible for managing and elevating the entire customer care function across our D2C channels (ecommerce and retail). This role is at the heart of our customer-first promise: ensuring every issue is resolved seamlessly and every touchpoint reflects our brand values.
 
 
 
 
 
 The role requires a strong operator who can lead and align cross-functional teams (retail, e-commerce, digital product, logistics, finance) to resolve problems at their root cause, while continuously improving processes to anticipate customer needs. This is both a strategic and hands-on role&mdash;balancing daily resolution of escalations with building a framework for long-term customer satisfaction, loyalty, and operational efficiency.
 
 
 
 
 
 This Job Description intends to highlight the most critical areas of responsibility only and does not cover all aspects of the Position.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Leads and manages the Customer Care/Service team, setting standards for service quality, speed, and resolution.
 </li>
 <li>
 Owns all customer issue escalations across ecommerce and retail, ensuring timely resolution and communication.
 </li>
 <li>
 Proactively drives cross-functional collaboration with Retail, E-commerce, Digital Product, Logistics, and Finance to eliminate friction and improve end-to-end customer experience.
 </li>
 <li>
 Develops, monitors, and reports on customer care KPIs (e.g., resolution time, NPS, repeat issues, CSAT).
 </li>
 <li>
 Implements systems, workflows, and tools that scale with PANGAIA&rsquo;s growth, ensuring operational excellence.
 </li>
 <li>
 Analyzes recurring customer pain points and partners with product, digital, and logistics teams to address structural issues.
 </li>
 <li>
 Establishes best practices for managing returns, refunds, exchanges, and special cases.
 </li>
 <li>
 Acts as the voice of the customer in decision-making forums, ensuring our brand values and promise are upheld.
 </li>
 <li>
 Drives training, knowledge-sharing, and empowerment across frontline teams (retail associates, ecommerce support).
 </li>
 </ul>
 
 
 
 
 
 SUCCESS METRICS/KPIs
 
 
 <ul>
 <li>
 Customer Satisfaction (CSAT)
 </li>
 <li>
 Net Promoter Score (NPS)
 </li>
 <li>
 Resolution Time
 </li>
 <li>
 First Contact Resolution
 </li>
 <li>
 Repeat Issues:
 </li>
 <li>
 Escalation Rate
 </li>
 <li>
 Returns &amp; Refund SLA
 </li>
 </ul>
 
 
 
 
 
 POSITION REQUIREMENTS
 
 
 
 
 EDUCATION &amp; EXPERIENCE
 
 
 <ul>
 <li>
 5+ years of experience in
 
 customer care, operations, or service excellence
 
 , ideally in premium fashion, retail, or ecommerce.
 </li>
 <li>
 Strong background in
 
 operational problem-solving and process improvement
 
 .
 </li>
 <li>
 Proven ability to
 
 influence and align cross-functional teams
 
 without direct authority.
 </li>
 <li>
 Excellent communication, stakeholder management, and escalation handling skills.
 </li>
 <li>
 Data-driven mindset, with experience using CRM/ticketing tools, analytics, and reporting systems.
 </li>
 <li>
 A balance of
 
 strategic leadership and hands-on execution
 
 , able to switch between detail and big picture.
 </li>
 <li>
 Passion for innovation, design, and building a customer-first culture.
 </li>
 </ul>
 
 
</div>

Customer Service Operations Manager

Van Cleef & Arpels

<div>
 
 Are you a good match?
 
 
 
 You have significant experience in managing stock activities in the boutique as well as a deep understanding of the importance of working with a team. You have strong communication and interpersonal skills and demonstrate a non-compromise attitude and approach along with precision and reliability within daily routine.
 
 
 
 What are we expecting from you?
 
 
 
 
 Responsibilities
 
 
 
 Reporting to the Boutique Manager, you will be responsible for the stock management and back-office set-up, controlling customer service flows and repairs in their boutique. In this function you will:
 
 
 <ul>
 <li>
 Receive stock, transfer pieces, handle special product requests, and prepare omnichannel orders
 </li>
 <li>
 Manage cash &amp; bill procedures, and provide activity reports such as reservation, consignment, stock, sales reconciliation, traffic, etc.
 </li>
 <li>
 Manage the customer service flows to/from the boutique, control all repairs, and perform customer service activities allowed in the boutique
 
 
 </li>
 </ul>
 
 More than a role&hellip;. We recruit for a career!
 
 
 
 By joining Van Cleef &amp; Arpels you will be part of a Maison where employee career development is at the heart of our ambition.
 
 
 Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
 
 
 
 The Recruitment Process
 
 
 
 Send your application online.
 
 
 If your profile matches our search, you will be contacted by our HR team for an interview.
 
 
 Along the recruitment process, you will meet the Boutique Manager and HR Business Partner.
 
 
</div>

Stock Administrator, Abu Dhabi (future opening)

Modon

<div>
 
 
 Job Purpose
 
 
 
 To oversee and ensure smooth day-to-day operations of the Velodrome, combining administrative, financial, and technical responsibilities with strong leadership and customer service delivery. The Duty Manager will ensure the highest safety standards, operational readiness, and customer care while supporting the development of sport programs, events, and community initiatives.
 
 
 
 Key Responsibilities
 
 
 
 
 Operations &amp; Administrative Support
 
 
 <ul>
 <li>
 Provide business, administrative, and operational support to the Management Team.
 </li>
 <li>
 Assist the Operations Manager in supervising the Customer Service Team.
 </li>
 <li>
 Oversee accuracy of the Velodrome&rsquo;s advertised programmes and booking systems.
 </li>
 <li>
 Monitor and update the venue&rsquo;s Quality Management System (QMS), ensuring all policies, procedures, NOPs, and Risk Assessments are current, reviewed annually, and correctly filed.
 </li>
 <li>
 Generate operational and performance reports and presentations, including financial, sustainability, safety, and event updates.
 </li>
 <li>
 Manage administrative tasks linked to recruitment, onboarding, training, attendance, and sickness records.
 </li>
 <li>
 Ensure venue check sheets, paperwork, and record-keeping are maintained, accurate, and up to date.
 </li>
 <li>
 Support planning, setup, and execution of local, national, and international events, ensuring venue readiness.
 </li>
 <li>
 Manage incident and emergency response, coordinating with medical teams, and ensure proper post-incident reporting.
 </li>
 </ul>
 
 
 Finance
 
 
 <ul>
 <li>
 Handle purchase orders, invoice processing, and follow-up on payments.
 </li>
 <li>
 Manage membership payments, bookings, and revenue collection before events.
 </li>
 <li>
 Support Managers with hire agreements, contracts, and invoicing.
 </li>
 <li>
 Follow financial and banking procedures, investigating and reporting discrepancies.
 </li>
 <li>
 Assist with financial reporting, monthly performance reports, and end-of-year financial processes.
 </li>
 </ul>
 
 
 Operational Systems &amp; Technical Support
 
 
 <ul>
 <li>
 Oversee customer bike storage operations and rental equipment maintenance.
 </li>
 <li>
 Monitor session sales, identify underperforming programmes, and coordinate adjustments with the Head Coach.
 </li>
 <li>
 Serve as a lead user for IT/software systems supporting bookings, memberships, and performance tracking.
 </li>
 <li>
 Collate and analyse data on customer participation, KPIs, membership growth, and session utilization.
 </li>
 <li>
 Support event technology, including timing systems, scoreboards, and digital signage.
 </li>
 <li>
 Create analytical reports using authorized software to support on-site services and internal teams.
 </li>
 <li>
 Update and maintain booking data and session schedules in coordination with Sport Manager.
 </li>
 </ul>
 
 
 Marketing &amp; Communications
 
 
 <ul>
 <li>
 Contribute to the venue&rsquo;s social media presence, creating posts and engaging with the cycling community.
 </li>
 <li>
 Ensure customer marketing emails, newsletters, and travel updates are timely and accurate.
 </li>
 <li>
 Maintain the venue&rsquo;s website, updating session schedules and events calendar.
 </li>
 <li>
 Update riders&rsquo; completed track accreditations in the system.
 </li>
 <li>
 Assist with content updates on digital signage throughout the venue.
 </li>
 </ul>
 
 
 Customer Service Excellence
 
 
 <ul>
 <li>
 Support setup and execution during major events, including safety protocols.
 </li>
 <li>
 Lead by example to ensure top-quality customer service and safe, cost-effective operations.
 </li>
 <li>
 Handle visitor communication, feedback, and complaints professionally.
 </li>
 <li>
 Track and respond to customer feedback, manage CRM data, and ensure effective phone and survey responses.
 </li>
 <li>
 Supervise Customer Service team interactions with visitors and contractors.
 </li>
 <li>
 Monitor call volumes and support reception as needed.
 </li>
 <li>
 Promote inclusivity and accessibility initiatives, including support for People of Determination.
 </li>
 <li>
 Track customer satisfaction trends and propose service improvements.
 </li>
 </ul>
 
 
 Compliance &amp; Governance
 
 
 <ul>
 <li>
 Ensure operations follow Modon&rsquo;s and Venue&rsquo;s policies, procedures, Health &amp; Safety, Equality standards, Financial Regulations, and Environmental Policies.
 </li>
 <li>
 Support internal and external audits with accurate records and corrective actions.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Related business qualification (Essential): Bachelor&rsquo;s degree or Postgraduate diploma.
 </li>
 <li>
 Fluent in English (other languages are a plus).
 </li>
 <li>
 Cycling Coaching Qualifications or technical qualifications are preferred.
 </li>
 <li>
 Health and Safety Certification.
 </li>
 <li>
 First Aid at Work and Defibrillator training preferred.
 </li>
 <li>
 Event management and/or venue operations qualifications are an advantage.
 </li>
 </ul>
 
 
 Experience &amp; Competencies
 
 
 <ul>
 <li>
 3&ndash;6 years of experience in business support, administrative roles, or operations.
 </li>
 <li>
 Strong leadership and people management skills, including supervising staff and line management.
 </li>
 <li>
 Experience in UAE/Gulf region preferred.
 </li>
 <li>
 Budgeting and financial administration experience, including bookkeeping, cash handling, and invoice processing.
 </li>
 <li>
 Proven experience in customer service, CRM management, and handling feedback or complaints.
 </li>
 <li>
 Experience working with internal &amp; external contractors.
 </li>
 <li>
 Knowledge of operational systems, IT/software for bookings and memberships, and event technology.
 </li>
 <li>
 Experience planning, setting up, and executing events and venue activities.
 </li>
 <li>
 Excellent Health &amp; Safety working practices and compliance with procedures and guidelines.
 </li>
 <li>
 Cultural sensitivity and commitment to inclusivity.
 </li>
 <li>
 Flexibility to work evenings, weekends, and extended shifts during events.
 </li>
 <li>
 Previous experience in consulting firms, finance, government-related sectors, or leisure industry is a bonus.
 </li>
 </ul>
 
 
</div>

Duty Manager

Reportage Properties LLC

<div>
 
 
 About Us:
 
 
 
 We are a leading real estate development company, recognized for delivering exceptional projects globally and setting new benchmarks in the industry.
 
 
 
 
 
 We are seeking an experienced and motivated Call Center Assistant Manager to support the smooth operation of our Customer Contact team. In this pivotal role, you will assist in overseeing daily call centre activities, ensuring the delivery of prompt, professional, and courteous service to our clients in a fast-paced property development environment. The ideal candidate will be a hands-on leader, dedicated to driving team performance and upholding the highest standards of customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Customer Service Excellence:
 
 
 <ul>
 <li>
 Serve as an escalation point for complex customer inquiries, sensitive complaints, and urgent issues, resolving them with discretion and professionalism.
 </li>
 <li>
 Ensure the team handles all customer interactions&mdash;related to property listings, handovers, and after-sales support&mdash;accurately and effectively.
 </li>
 <li>
 Uphold and enforce company customer service standards and Service Level Agreements (SLAs).
 </li>
 </ul>
 
 
 Data Management &amp; Collaboration:
 
 
 <ul>
 <li>
 Ensure the team maintains detailed and accurate records of all customer interactions in the CRM system.
 </li>
 <li>
 Collaborate closely with Sales, Legal, and Project Management teams to relay accurate information and address customer-related issues promptly.
 </li>
 </ul>
 
 
 Team Leadership &amp; Operational Support:
 
 
 <ul>
 <li>
 Assist in supervising a team of customer service agents, providing guidance, motivation, and support.
 </li>
 <li>
 Support the smooth operation of the contact centre, ensuring adequate coverage and efficient workflow.
 </li>
 <li>
 Help train and onboard new staff members, ensuring they are well-versed in project details, product knowledge, and service expectations.
 </li>
 </ul>
 
 
 Quality Assurance &amp; Performance Management:
 
 
 <ul>
 <li>
 Monitor and evaluate inbound and outbound call quality, providing constructive, real-time feedback to agents.
 </li>
 <li>
 Track and analyze key performance metrics (KPIs) such as call handling time, resolution rates, and customer satisfaction scores.
 </li>
 <li>
 Assist in preparing detailed weekly and monthly performance reports for management.
 </li>
 </ul>
 
 
 Compliance:
 
 
 <ul>
 <li>
 Ensure all team activities and processes comply with company policies and relevant regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Real Estate, or a related field.
 </li>
 <li>
 A minimum of 5 years of experience in a call centre environment, with at least 2 years in a supervisory or assistant manager capacity.
 </li>
 <li>
 Proven experience in the real estate, property development, or a related industry is highly preferred.
 </li>
 <li>
 Strong proficiency in using CRM software and the Microsoft Office Suite (especially Excel).
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Competencies:
 
 
 <ul>
 <li>
 
 Exceptional Communication:
 
 Outstanding verbal and written communication skills.
 </li>
 <li>
 
 Leadership &amp; Interpersonal Skills:
 
 Ability to lead, mentor, and inspire a team with strong conflict resolution abilities.
 </li>
 <li>
 
 Detail-Oriented &amp; Organized:
 
 Meticulous attention to detail and excellent organizational skills.
 </li>
 <li>
 
 Adaptability:
 
 Capable of multitasking and thriving in a dynamic, fast-paced environment.
 </li>
 <li>
 
 Professionalism:
 
 Demonstrates discretion, empathy, and a customer-centric approach in all situations.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer:
 
 
 
 
 
 <ul>
 <li>
 Competitive salary and commission-based incentives.
 </li>
 <li>
 A dynamic and professional work environment.
 </li>
 <li>
 Career growth opportunities in a leading real estate firm.
 </li>
 </ul>
 
 
 
 
 If you have the required experience and skills, and you're ready to take on a challenging yet rewarding role, we&rsquo;d love to hear from you!
 
 
 
 
 
 
 How to Apply:
 
 
 
 Send your resume to Talent@reportageuae.com "
 
 Call Center Assistant Manager &ndash; Real Estate
 
 ."
 
 
 
</div>

Call Center Team Lead

Madi International

Overview Madi International is seeking a dedicated and professional Customer Service Officer to join our team. In this role, you will play a key part in delivering outstanding service and support to our clients, ensuring their satisfaction and enhancing their overall experience with the brand. The ideal candidate is organized, responsive, and committed to maintaining high service standards. Responsibilities <ul><li>Respond to customer inquiries via phone, email, and in person in a professional and timely manner</li><li>Process orders, returns, and service requests accurately</li><li>Resolve customer complaints with a solution-oriented approach</li><li>Maintain customer records and update information in the CRM system</li><li>Provide information on products, services, and promotions</li><li>Coordinate with internal teams to ensure customer satisfaction</li><li>Uphold Madi International's standards of customer care and professionalism</li></ul> Qualifications <ul><li>1-2 years of experience in customer service or a similar role</li><li>Strong communication skills in both English and Arabic</li><li>High school diploma or higher education (bachelors degree is a plus)</li><li>Proficiency in Microsoft Office and CRM systems</li><li>Excellent problem-solving skills and attention to detail</li><li>Positive attitude and ability to work as part of a team</li><li>Passion for the beauty and wellness industry is a plus</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul> Industries <ul><li>Cosmetics</li></ul>Get notified about new Customer Service Officer jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.

Customer Service Officer-Corporate Office

Cognita Schools

<div>
 
 Job Overview
 
 
 
 
 AAESS Admissions and Parent Experience Manager
 
 
 
 We are seeking an experienced and dynamic Admissions and Parent Experience Manager to join our team at Al Ain English Speaking School for an immediate start.
 
 
 
 About AAESS:
 
 
 
 Al Ain English Speaking School is one of the oldest schools in Al Ain with a reputation that goes beyond the city boundaries. It sits in the &lsquo;Garden City&rsquo; renowned for being an oasis in the desert. AAESS is an all through school with over 2200 children from 3 to 19 and continually growing. The campus is spacious and welcoming and prides itself with good facilities such as our fantastic indoor swimming pool; floodlit tennis courts; 566 seat auditoriums; food prep and nutrition kitchen; automotive garage; TV &amp; radio production studio and two Apple Mac suites. We deliver the British Curriculum and offer iGCSE, AS and A Levels, with our 6th Form students securing places in prestigious universities all over the world.
 
 
 Al Ain English Speaking School is the first school in Al Ain to hold the British Schools Overseas Award, where we are endorsed by the British Government and quality assured by Ofsted. Additionally, the school holds the prestigious Silver Carnegie Mental Health Award, reflecting its commitment to academic excellence and the mental well-being of its students and staff.
 
 
 Al Ain English Speaking School is a caring and multicultural community that enables all individuals to realise their potential in a dynamic and innovative learning environment. We value enquiry, perseverance, and reflection, treating one another with respect and integrity, while learning together to become responsible and enterprising global citizens.
 
 
 
 About Cognita:
 
 
 
 Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 100+ schools in 16 countries - in Europe, North America, Latin America, Asia, and the Middle East - serving more than 85,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, &lsquo;Thrive in a rapidly evolving world&rsquo;.
 
 
 At Cognita, we know every student is unique. We nurture their distinct personalities and strengths. We support them academically, socially, and emotionally, wherever they are in the world, wherever they&rsquo;re starting from. We protect what&rsquo;s special about them, while offering them rich knowledge, opportunities, and best practices. And they get to be part of something bigger; ensuring they get an education that&rsquo;s, quite literally, world class.
 
 
 
 Role Purpose:
 
 
 
 The Parent Experience Officer plays a key role in delivering an exceptional, high -touch experience for prospective and current parents across all in-person and communication touchpoints within the school. This position ensures families feel informed, supported, and connected from the first point of contact through to enrolment and ongoing school life.
 
 
 The role supports parent engagement through events, tours, communications, feedback loops, and community-building initiatives, and is central to shaping the school&rsquo;s reputation as a welcoming, responsive, and family-focused institution.
 
 
 
 Key Responsibilities':
 
 
 
 
 Customer Service Excellence
 
 
 
 <ul>
 <li>
 Spearhead initiatives that elevate parent satisfaction, engagement, and the overall parent journey.
 </li>
 <li>
 Promote a customer-first mindset across all interactions and ensure the school is always presented professionally and positively.
 </li>
 <li>
 Lead and manage the front-of-house reception team, setting high standards for service excellence and training.
 </li>
 <li>
 Organise events and initiatives that foster family involvement and strengthen school-community connections.
 
 
 </li>
 </ul>
 
 Admissions Process Management
 
 
 
 <ul>
 <li>
 Deliver a seamless, efficient, and professional admissions process for prospective families.
 </li>
 <li>
 Implement and maintain effective onboarding, withdrawal, and re-registration procedures.
 </li>
 <li>
 Oversee the withdrawal process sensitively and conduct exit interviews to gather feedback for continuous improvement.
 
 
 </li>
 </ul>
 
 Organic Growth
 
 
 
 <ul>
 <li>
 Support the Regional Head of Admissions in analysing admissions activities and retention KPIs.
 </li>
 <li>
 Develop and execute retention strategies informed by family feedback and data.
 </li>
 <li>
 Build proactive relationships with families, engaging across digital and in-person channels as a brand ambassador.
 </li>
 <li>
 Collaborate with school teams to enhance the overall student and family experience.
 
 
 </li>
 </ul>
 
 In-School Touchpoints
 
 
 
 <ul>
 <li>
 Act as the primary contact for visiting parents and families, ensuring a warm and professional welcome.
 </li>
 <li>
 Support daily parent interactions and ensure smooth coordination of access and safeguarding protocols.
 
 
 </li>
 </ul>
 
 Event Management
 
 
 
 <ul>
 <li>
 Plan and execute parent-facing events such as open days, onboarding sessions, and community events.
 </li>
 <li>
 Collaborate with admissions, academic, and operations teams to ensure smooth delivery and follow-up.
 
 
 </li>
 </ul>
 
 School Tours
 
 
 
 <ul>
 <li>
 Design and deliver engaging and informative school tours that showcase the school&rsquo;s strengths.
 </li>
 <li>
 Train and support team members involved in conducting tours.
 
 
 </li>
 </ul>
 
 Content &amp; Communication
 
 
 
 <ul>
 <li>
 Coordinate the collection of photos, videos, and stories for marketing and communication purposes, ensuring compliance with data protection policies.
 </li>
 <li>
 Support regular parent communications (newsletters, updates, and bulletins) and respond promptly to queries and feedback.
 
 
 </li>
 </ul>
 
 Surveys &amp; Feedback
 
 
 
 <ul>
 <li>
 Manage the distribution and tracking of parent surveys (new, current, and departing families).
 </li>
 <li>
 Analyse feedback and support improvements in service delivery.
 
 
 </li>
 </ul>
 
 Parent Community Building
 
 
 
 <ul>
 <li>
 Support the Parent Association and community initiatives to foster engagement and inclusivity.
 </li>
 <li>
 Build strong relationships that encourage collaboration and long-term trust.
 
 
 </li>
 </ul>
 
 Safeguarding and Ethical Practice
 
 
 
 <ul>
 <li>
 Ensure all activities uphold the highest safeguarding and wellbeing standards.
 </li>
 <li>
 Collaborate with the school&rsquo;s DSL to ensure compliance with policies and report concerns appropriately.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 
 Experience:
 
 
 
 <ul>
 <li>
 Minimum of 3 years&rsquo; experience in customer service, admissions, event management, or parent relations (school experience preferred).
 </li>
 <li>
 Proven experience managing front-facing communications with diverse audiences.
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies:
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong organisational and multitasking abilities.
 </li>
 <li>
 A warm, approachable, and service-oriented mindset.
 </li>
 <li>
 High attention to detail and follow-through.
 </li>
 <li>
 Proficient with digital tools, CRM systems, and communication platforms.
 
 
 </li>
 </ul>
 
 Attributes:
 
 
 
 <ul>
 <li>
 Empathetic, culturally sensitive, and professional under pressure.
 </li>
 <li>
 Team-oriented and collaborative.
 </li>
 <li>
 Discreet, trustworthy, and committed to confidentiality.
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Communications, Education, Hospitality, Business Administration, or a related field.
 </li>
 <li>
 Willingness to complete safeguarding training upon hiring.
 
 
 </li>
 </ul>
 
 How to Apply:
 
 
 
 If you are passionate about education, possess strong leadership skills, and thrive in a fast-paced and dynamic environment, we would love to hear from you! To support your application, please include your current, up-to-date CV. Complete this application before the closing date. The Closing Date for Applications is: 29th November 2025.
 
 
 Al Ain English Speaking School and Cognita are committed to safeguarding the welfare of children and young people and expects the same from its employees. All new staff will be subject to detailed and enhanced pre-employment clearance, including identity checks, criminal background checks for all countries lived in, qualification checks, employment checks to include an exploration of any gaps in employment, and satisfactory reference checks for all employment in the last 10 years.
 
 
 We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background.
 
 
 Early applications are encouraged, we reserve the right to interview and appoint prior to closing date for the right applicant
</div>

Admissions and Parent Experience Manager

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School graduated
 </li>
 <li>
 2 years&rsquo; relevant experience in banking sector.
 </li>
 <li>
 Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Customer Service Officer

Explore 1355+ Customer service manager in Abu Dhabi this November. Find roles across top companies and apply now to boost your career.