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customer service manager

Lokal

<div>
 
 About Lokal
 
 
 
 In 2018, we began with a WhatsApp group with a simple hypothesis: people in tier-2/3 towns weren't really using the internet meaningfully yet. We believed that if we started with local content in their own language, they'd come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online.This spark became Lokal. Our first instinct was to put everything in one place &amp; one app - local updates, classifieds, jobs, matrimony and more. It worked, till it stopped working. Users gave us the insight - when one use case outweighs the others, everything else seems like noise. We listened. Like how Craigslist quietly seeded a generation of focused companies &amp; marketplaces, we began unbundling and verticalising.
 
 
 Today, Lokal is a house of focused apps, many products, one mission:
 
 
 to connect Tier-2/3+ India to the Knowledge, opportunities, tools and experts they've always deserved.We now operate dozens of live apps across categories like:
 
 
 Edutainment &amp; Skill Learning - practical skills and learning in regional languages (GyanTV)
 
 
 Matrimonial Matchmaking - hyperlocal, compatibility-first partner search (Lokal Matrimony)
 
 
 Agri Consulting - farmer-first advisory in local languages (AgriLokal)
 
 
 Local Jobs - blue- and grey-collar opportunities close to home (Lokal Jobs, Sahi Jobs)
 
 
 Social &amp; Community - Place to find &amp; post social updates (Lokal app)
 
 
 Emotional Well-being &amp; Peer Support - safe spaces to talk and feel heard (Dostt &amp; Eaze)
 
 
 Astrology &amp; Guidance - instant access to trusted Astrologers via chat and voice (AstroLokal)
 
 
 Advisory Services - early bets in legal help, financial guidance, career counselling, and more
 
 
 Under the hood, Lokal is a discovery and access platform: local-language internet + deep Bharat insight+ AI. When someone opens a product we've built, they don't wade through clutter; they get a straight line to what they came for.This is the story new teammates walk into:
 
 
 a company that started as a whatsapp group, became a family of focused apps, and kept one belief at the centre &mdash; access changes lives.We ship fast. We learn fast. We build for Bharat.We are backed by leading global and domestic investors including Y Combinator, Sony, Global Brain, India Quotient, and 3one4 Capital
 
 
 About the role : We're seeking a seasoned Manager - Customer Support to lead multi-product support operations, elevate customer experience, and drive operational excellence. The ideal candidate has strong leadership experience in fast-paced B2C environments and a proven ability to scale teams, processes, and performance.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Team Management: Oversee multiple customer support teams, ensuring high performance, motivation, and professional growth
 </li>
 <li>
 Customer Experience: Drive initiatives to enhance customer satisfaction and reduce churn across various products
 </li>
 <li>
 Process Optimization: Standardize and improve customer support workflows, ticketing systems, and service-level agreements (SLAs)
 </li>
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 Key Metrics &amp; Performance Monitoring: Track and optimize critical support metrics, including:
 </li>
 <ul>
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 Turnaround Time (TAT): Reduce response and resolution times across all support channels
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 <li>
 Ticket Categorization: Implement structured ticket classification for efficient prioritization and handling
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 <li>
 Priority Ticket Handling &amp; Escalation: Develop robust escalation protocols to ensure high-priority cases are addressed swiftly
 </li>
 <li>
 Overall Ticket Reduction: Identify and implement strategies to minimize ticket volume through self-service solutions, automation, and proactive customer engagement
 </li>
 </ul>
 <li>
 Data-Driven Decision Making: Leverage analytics to monitor performance, identify trends, and implement process improvements
 </li>
 <li>
 Technology &amp; Tools: Evaluate and implement support tools (CRM, chatbots, helpdesk software) to enhance efficiency and customer experience.(Hands on experience with Freshdesk will be preferable)
 </li>
 <li>
 Cross-Functional Collaboration: Work closely with product, marketing, and engineering teams to ensure a seamless customer journey
 </li>
 <li>
 Training &amp; Development: Establish training programs to keep support teams updated on product knowledge and customer handling best practices
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's or Master's degree in Business, Operations, or a related field
 </li>
 <li>
 4+ years of experience in customer support and experience handling customer support operations for different products/business categories
 </li>
 <li>
 Strong analytical and problem-solving skills, with a data-driven mindset
 </li>
 <li>
 Proficiency in customer support tools such as Zendesk, Freshdesk, Salesforce, or equivalent
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills
 </li>
 <li>
 Ability to thrive in a fast-paced, evolving environment
 </li>
 </ul>
</div>

Customer Support Manager

Saviynt

<div>
 
 
 We are seeking an experienced Manager to lead and manage a high-performing technical suppor team operating during night shifts. The ideal candidate should possess strong leadership skills, extensive experience in managing technical support operations, and be willing to work in a 24x7 environment to ensure seamless customer service delivery. This role will be crucial in supporting global customers
 
 
 
 
 and ensuring timely, high-quality resolutions to technical issues.
 
 
 
 
 
 
 
 WHAT YOU WILL BE DOING
 
 <ul>
 <li>
 
 Team Leadership:
 
 Lead and manage a team of technical support engineers,
 
 </li>
 </ul>
 providing guidance, mentorship, and support to ensure exceptional customerservice.
 
 Shift Management:
 
 Oversee night shift operations, ensuring optimal staffing,workload distribution, and timely responses to customer inquiries.
 
 Customer Escalations
 
 : Handle complex escalations, working closely withengineering, product, and other cross-functional teams to resolve high-priorityissues.
 
 Performance Monitoring
 
 : Establish and track key performance indicators(KPIs) for the team, including response times, resolution times, and customersatisfaction metrics.
 
 24x7 Support Strategy:
 
 Contribute to the design and implementation of 24x7support processes, optimizing efficiency and ensuring alignment with globalsupport operations.
 
 Training &amp; Development:
 
 Identify skill gaps within the team and coordinatenecessary training and development programs to enhance technical and softskills.
 
 Continuous Improvement:
 
 Drive continuous improvement initiatives,leveraging customer feedback and support data to optimize processes anddeliver a superior customer experience.
 
 Collaboration:
 
 Work closely with other regional support teams to ensureknowledge sharing and consistency across support operations globally.
 
 
 Reporting:
 
 Prepare and present regular reports on team performance,operational challenges, and customer satisfaction to senior leadership.
 
 
 
 
 WHAT YOU BRING
 
 <ul>
 <li>
 7-10 years of experience in technical support, with at least 3-5 years in a managerial or senior role
 </li>
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 Proven track record of managing teams in a 24x7 support environment
 </li>
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 Experience in IAM/IGA technologies (such as AD, LDAP, SAP, SQL databases, ServiceNow) is highly desirable
 </li>
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 Leadership: Strong people management skills with the ability to motivate and develop a team
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 Customer-Focused: Demonstrated ability to handle customer escalations effectively and provide exceptional customer experience
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 Problem-Solving: Strong analytical and troubleshooting skills with a proactive approach to problem-solving
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 Communication: Excellent verbal and written communication skills, with the ability to interact with customers, stakeholders, and senior leadership
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 Process-Oriented: Experience in defining and optimizing support processes and performance metrics
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 Flexibility: Willingness to work night shifts and flexible hours to support global customers
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 <li>
 Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field
 
 </li>
 </ul>
 
 
 
 
</div>

Manager, Customer Support - PAM

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities �Taking ownership of customer issues reported, solving their problems through by providing resolution. �Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. �Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams �Ensure SLA are achieved &amp; work proactively to maintain the same. Desired Skill sets �Demonstration of problem-solving skills �Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. �Maintain awareness of latest technologies in the domain
</div>

Engineer - Customer Service Operations

Amazon

<div>
 
 
 DESCRIPTION
 
 
 
 
 Amazon has one of the largest &amp; most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better &amp; in turn grow their business. This role will be responsible for managing and growing relationships with our key shipper accounts.
 
 
 We are seeking a street-smart, result-oriented candidate with B2B/SME Customer service or operations experience and preferably from the shipping &amp; logistics industry. Candidate should be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities and changing landscapes. One should be collaborative, but equally data-driven and analytical. The individual should constantly strive to expand our understanding of the metrics and industry.
 
 
 Additionally, you will be responsible for maintaining positive shipper experience by managing critical input levers.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Deliver positive experience to assigned shipper accounts and support SMs to grow volume while maintaining hygiene parameters
 </li>
 <li>
 Help refine the business value proposition using local knowledge, secondary research and past data
 </li>
 <li>
 Follow the standard operating processes to scale the working of the function.
 
 
 </li>
 </ul>
 
 Key Responsibilities:
 
 
 
 Handle customer inquiries regarding pickup schedules, delivery status, and shipping-related issues
 
 
 Process and investigate lost, damaged, or delayed package claims
 
 
 Root Cause Analysis (RCA) to be performed individually or support Sales Managers with RCA where necessary to improve performance
 
 
 Coordinate with delivery partners and internal teams to resolve shipping complications
 
 
 Manage pickup &amp; delivery requests/Escalations
 
 
 Track packages and provide real-time updates to customers
 
 
 Action proactive and reactive measures on key business parameters like operations, claims, and receivables
 
 
 Identify and escalate critical issues when necessary
 
 
 Key job responsibilities
 
 
 
 Key Responsibilities:
 
 
 
 Handle customer inquiries regarding pickup schedules, delivery status, and shipping-related issues
 
 
 Process and investigate lost, damaged, or delayed package claims
 
 
 Root Cause Analysis (RCA) to be performed individually or support Sales Managers with RCA where necessary to improve performance
 
 
 Coordinate with delivery partners and internal teams to resolve shipping complications
 
 
 Manage pickup &amp; delivery requests/Escalations
 
 
 Track packages and provide real-time updates to customers
 
 
 Action proactive and reactive measures on key business parameters like operations, claims, and receivables
 
 
 Identify and escalate critical issues when necessary
 
 
 
 
 BASIC QUALIFICATIONS
 
 
 
 
 <ul>
 <li>
 Bachelor's degree, or experience communicating results to senior leadership
 
 
 </li>
 </ul>
 
 
 PREFERRED QUALIFICATIONS
 
 
 
 
 <ul>
 <li>
 - Speak, write, and read fluently in English, and have the ability to take direction in English
 </li>
 <li>
 - Knowledge of Microsoft Office including Outlook, Word, and Excel
 </li>
 <li>
 - Experience working in a customer-facing role
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Karnataka - B56
 
 
 Job ID: A3129827
</div>

Transportation Specialist, Amazon Shipping

<div>
 Essential Functions (Job description) &ndash; This role is primarily responsible to ensure risk &amp; compliance to Operational / Process Controls, Service Delivery, Fraud Risk Assessment, Client Contracts and Organizational Policies and Procedures in client area. 1-Ensures adherence of the Operational &amp; Process related controls, compliance for service delivery requirements, fraud risk assessment, Client contractual terms, policies, rules and procedures in Client area 2- Coordinate &amp; support compliance activities in client area 3- Conduct periodic Fraud risk, testing of process controls, service delivery compliance reviews/ audits 4- Provide support and guidance to operations during internal/external audits 5- Monitor, and as necessary, coordinate compliance activities of operations with other enabling departments/compliance teams 6- Act as an independent reviewer and evaluation body to ensure that compliance Issues/concerns within client area are being appropriately evaluated, investigated and resolved. 7- Identify potential areas of compliance vulnerability and risk; develop/implement corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future 8-Provide reports on a regular basis, and as directed or requested, to keep senior management informed of the operation and progress of compliance efforts 9- Provide consultancy on risk, regulatory/contractual/policies &amp; procedures compliance areas Education Requirements Mandatory
 
 
 <ul>
 <li>
 Commerce Graduate/Postgraduate in Commerce
 </li>
 <li>
 15 Yrs of Education CA / CS Inter is preferred Excellent on MS Office &ndash; Diploma holder would be preferred Relevant Domain Certifications such as ISO would be preferred Any other audit related certification will be preferred Work Experience Requirements Minimum 2
 </li>
 <li>
 4 Yrs of relevant work experience in F&amp;A Risk &amp; Compliance, Service Delivery/Operations Primary Internal Interactions &ndash;
 </li>
 <li>
 AM/LAM
 </li>
 <li>
 Mangers/Sr Manger
 </li>
 <li>
 AVP/ VPs
 </li>
 <li>
 Internal Audit and
 </li>
 <li>
 Corporate Compliance Team
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 <li>
 ISG/BCM team Primary External Interactions &ndash; Client External auditors Process Specific Skills Good F&amp;A domain knowledge &ndash; Procure to pay, Order to cash, Record to report &amp; Financial reporting. Auditing skills and eye for detail Ability to work in a continually challenging environment Decision making ability Technical Skills Auditing skills and eye for detail Consulting mindset Analytical skills Ability to interpret Law/contractual requirements Good Number orientation (MS Excel Skills) Strong Computing Skills and Data analysis skills Excellent Presentation skills (MS office) Soft Skills (Minimum) Good organizing skills and ability to work independently with strict deadlines Good Communication skills and written English Commitment Effective Planning and prioritizing abilities to execute everyday responsibilities. Soft skills (Desired) Adaptable &amp; Flexible Good communication skills
 </li>
 </ul>
</div>

4771107-Assistant Manager

<div>
 
 Job Description
 
 
 
 
 As a Floor Manager, you&rsquo;re be at the forefront of creating excellent customer experiences that go beyond the expected. You will contribute to driving sales performance by executing commercial strategies on the shop floor, fostering team collaboration, monitoring KPIs, and ensuring an exceptional customer experience.
 
 
 
 
 With a passionate and dedicated team by your side, you will lead with energy and purpose&mdash;setting the tone for a store environment that&rsquo;s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience.
 </li>
 <li>
 Analyse sales data and collaborate with the Store Manager to maximise department performance.
 </li>
 <li>
 Manage back-of-house operations, including inventory control, stock replenishment, and operational processes, to ensure product availability and a seamless customer experience.
 </li>
 <li>
 Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards.
 </li>
 <li>
 Support recruitment efforts and ensure effective onboarding and training for new team members.
 </li>
 <li>
 Identify and nurture future talent, contributing to development plans that support team progression.
 </li>
 <li>
 Oversee daily store operations, ensuring efficiency and alignment with brand standards.
 </li>
 <li>
 Act as a brand ambassador, consistently delivering the best possible experience for every customer.
 </li>
 <li>
 Step into the role of Store Manager when required, ensuring continuity in leadership and performance.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Good knowledge of store operations &amp; standards from previous experience working in retail, preferably within a fashion environment.
 </li>
 <li>
 Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
 </li>
 <li>
 Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
 </li>
 <li>
 Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
 </li>
 <li>
 Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
 </li>
 <li>
 Adaptability &amp; Flexibility: Adaptable and responsive to changing priorities and customer requests.
 </li>
 <li>
 Comfortable working varied hours, including evenings, weekends, and holidays.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 This is a full-time role based in Bangalore.
 
 
 
 
 
 Benefits
 
 
 
 
 
 We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&amp;M Group brands in stores and online.
 
 
 
 
 In addition to this, colleagues also receive:
 
 
 
 <ul>
 <li>
 Competitive Monthly Bonus of Up to 15% Tied to Sales Achievements
 </li>
 <li>
 Annual Leave
 </li>
 <li>
 Medical Leave
 </li>
 <li>
 Development Opportunities
 </li>
 </ul>
 
 
 Inclusion &amp; Diversity
 
 
 
 
 
 At H&amp;M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That&rsquo;s why we consider all dimensions of diversity throughout our recruitment process&mdash;ensuring our workforce reflects the richness of the communities we serve.
 
 
 
 
 COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
 
 
 
 
 Ready to apply? Click on the I&rsquo;M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.
 
 
 
 
 Please note this position is offered on a local contract, therefore you should have the legal right to work in India before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.
 
 
 
 
 
 For internal applicants:
 
 
 
 
 <ul>
 <li>
 Successful completion of 24 months of employment at H&amp;M as on 31 Oct 2025
 </li>
 <li>
 Rated as Exceed Expectation in the latest Annual Review
 </li>
 <li>
 Clearance from Area HR on no disciplinary issues during the entire employment tenure
 </li>
 </ul>
 
 We are looking forward to hearing from you!
 
 
 
</div>

Floor Manager, Bangalore (Mall of Asia)

Haworth

<div>
 
 Job Purpose:
 
 
 
 Responsible for the efficient planning, scheduling, coordinating and supervising of the installation and reconfiguration of Haworth products as well as executing project management works with minimal cost without compromising the quality of customer service in completing the projects for new clients.
 
 
 
 Key Roles and Responsibilities:
 
 
 
 <ul>
 <li>
 Actively search and pursue opportunities to promote the Harmony Services and Haworth value proposition to customers in your region/sub-region by engaging directly with customers and partners.
 </li>
 <li>
 Service strategic accounts assigned, present Harmony Services, identify opportunities, update and submit regular reports on customer visits and services rendered to the management, and support strategic planning on account management.
 </li>
 <li>
 In Harmony projects that require cross-geographical support, he works closely with the strategic project leader, RCOM, sales/GAM, and his counterparts in other regions to deliver service consistency with highest level of service experience/standards in project management across the region and ensure the greatest customer satisfaction rating and ultimately, customer retention.
 </li>
 <li>
 Responsible for creating proposals, scheduling, coordinating, and supervising the installation and reconfiguration of Haworth products.
 </li>
 <li>
 Works closely with order fulfillment &amp; logistics managers to ensure customers (internal &amp; external) are kept informed of changes in shipment and installation dates.
 </li>
 <li>
 Responsible for ensuring that order, product, and installation problems are quickly and effectively resolved.
 </li>
 <li>
 Responsible for efficient planning, organizing, &amp; executing project management works with minimal cost effect to the organization without compromising the quality of customer service in completing the projects.
 </li>
 <li>
 Works closely with sales to quote on projects, takes up communication with the Logistics Manager to drive the compilation of competitive quotes, and suggests methods to ensure the GP is safeguarded at all times.
 </li>
 <li>
 Promote Harmony Services and assignments are to increase the GP of a project through variation billing and through consolidation of logistics costs and service jobs to achieve an average GP of 30% wherever possible, support and maintain margins on key projects, retention of strategic accounts, and promote growth in new customer segments. With time, the implementation of a Haworth brand identity to that of a full-service provider.
 </li>
 <li>
 Works diligently in analytical and situational audits of project challenges, engage in intelligent problem solving and efficiently deploys of resources to complete projects in a timely manner. The success of these activities must be evidently scored through the Project-based Customer Satisfaction Surveys with high ratings, as perceived by the customers. Participate actively in Solutions Selling and adopt best practices in these processes
 </li>
 <li>
 Actively communicate and agree with local sales leaders and local customer operations teams on key customer strategies to maximize the value of each account through Harmony Services, including supporting with reports on service performances and any other requirements as deemed necessary by customers pertaining to KPIs. Also, co-ordinate with Sales Leaders/Sales and local Customer Operations teams whenever and wherever support is needed to ensure the strategic project is successfully executed.
 
 
 </li>
 </ul>
 
 Job Requirements and Qualifications:
 
 
 
 <ul>
 <li>
 A university or technical school degree in design, engineering, architecture, or a similar field of study
 </li>
 <li>
 A minimum of 7-10 years&rsquo; work experience in project management
 </li>
 <li>
 Project management experience in the contract office furniture industry/allied industry is preferred
 </li>
 <li>
 Ability to read and interpret blueprints in English.
 </li>
 <li>
 Ability to travel to customer sites within the region as required
 </li>
 <li>
 Demonstrated problem-solving skills
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 High degree of professionalism, integrity, and customer-centric approach.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Haworth is one of the world's largest manufacturers of office furniture, providing solutions for tomorrow's customers worldwide. At the center of our work is the human being: What does a person need to work, what pushes them, motivate them and what makes people feel comfortable at work? Only if we can answer that question, we are able to introduce designs to our customers that will make them achieve their goals. To stay one step ahead, we invest in our own research, have a worldwide network of interesting partners and are part of think tanks around the world who are trying to think ahead. The family-owned company, headquartered in Holland, Michigan/United States, employs more than 8,000 people and is represented in more than 150 countries in Asia, Europe and America with subsidiaries and partners.
</div>

Assistant Project Manager

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