client support administration Jobs in Kuwait

client support administration

customer service representative - credit Jobs in Kuwait

customer service representative - credit

guest relation officer (female) Jobs in Kuwait

guest relation officer (female)

junior marketing officer

public relations officer

customer service officer

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 JOB TITLE
 
 
 
 Customer Service Officer (On Ground) | Majid Al Futtaim Entertainment | Operations
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 To provide exceptional food and beverage service to VOX Cinemas guests, ensuring a high standard of hospitality and a memorable cinema experience.
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Greet customers warmly and create a friendly, welcoming environment.
 </li>
 <li>
 Assist guests with ticket purchases, seat selections, and promotions at the counter or via digital kiosks.
 </li>
 <li>
 Handle cash, card, and digital transactions accurately using the POS system.
 </li>
 <li>
 Provide detailed information about movie schedules, cinema services, loyalty programs, and ongoing promotions.
 </li>
 <li>
 Upsell tickets, combo deals, and retail items to maximize revenue.
 </li>
 <li>
 Respond professionally to customer inquiries, feedback, and complaints to ensure a positive experience.
 </li>
 <li>
 Ensure the box office, lobby, and customer service counters are clean, organized, and presentable at all times.
 </li>
 <li>
 Monitor customer flow and provide assistance to avoid queues or delays.
 </li>
 <li>
 Coordinate with cinema operations and F&amp;B teams to ensure smooth service and guest satisfaction.
 </li>
 <li>
 Maintain accurate records of transactions, refunds, and reports as required.
 </li>
 <li>
 Follow all company policies regarding hygiene, health, safety, and data security.
 </li>
 <li>
 Support colleagues and other departments during peak times, special events, and promotions.
 </li>
 <li>
 Uphold VOX Cinemas and Majid Al Futtaim Entertainment service standards at all times.
 </li>
 </ul>
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Minimum 1 year of experience in F&amp;B or hospitality; cinema or restaurant experience preferred.
 </li>
 <li>
 Strong communication and customer service skills, with a friendly and professional attitude.
 </li>
 <li>
 Ability to work under pressure in a fast-paced, guest-facing environment.
 </li>
 <li>
 Flexible to work shifts, including evenings, weekends, and public holidays.
 </li>
 <li>
 Adherence to hygiene, grooming, and uniform standards at all times.
 </li>
 </ul>
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Customer Service Officer

Shamiya Catering

The Supply Chain &amp; Cost Control Officer is an internal control enforcement role responsible for actively enforcing the company&rsquo;s inventory, receiving, storage, and distribution controls across Central Kitchen, warehouses, and branches.This is not an observation, support, or advisory role.It exists to police compliance, detect control breaches, stop improper behavior, and ensure internal systems are followed exactly as designed.The Officer acts as the first line of enforcement for inventory and cost control on the ground and plays a direct role in protecting food cost % and preventing leakage.Job Type: Full-timePay: KD250.000 - KD350.000 per monthWork Location: In person

Supply Chain & Cost Control Officer

Thinnies

<div>
 
 Thinnies is looking for a
 
 Junior Marketing Officer
 
 who is passionate about marketing, social media, and the food &amp; beverage industry. If you have
 
 3&ndash;4 years of experience in F&amp;B marketing
 
 and enjoy bringing creative ideas to life, we'd love to hear from you!
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Assist in planning and executing marketing campaigns and promotional activities.
 </li>
 <li>
 Manage and update Thinnies' social media platforms by scheduling posts, stories, and other engaging content.
 </li>
 <li>
 Coordinate with graphic designers, photographers, and videographers to ensure timely delivery of marketing materials.
 </li>
 <li>
 Create engaging captions and assist in developing social media content calendars.
 </li>
 <li>
 Monitor social media accounts by responding to comments and messages when required.
 </li>
 <li>
 Track social media performance and prepare basic reports using platform insights.
 </li>
 <li>
 Support the promotion of new menu launches, seasonal campaigns, and in-store marketing activities.
 </li>
 <li>
 Coordinate with restaurant operations to ensure marketing materials are displayed correctly across all branches.
 </li>
 <li>
 Assist in organizing photo shoots, influencer visits, and marketing events.
 </li>
 <li>
 Conduct basic market and competitor research to identify industry trends and customer preferences.
 </li>
 <li>
 Ensure all marketing materials follow the company's brand guidelines.
 </li>
 <li>
 Coordinate with external suppliers and printing vendors for marketing materials when needed.
 </li>
 <li>
 Provide day-to-day administrative support to the Marketing team.
 </li>
 </ul>
 
 Requirements:
 
 
 ✔️ 3&ndash;4 years of marketing experience, preferably within the Food &amp; Beverage industry.
 
 
 ✔️ Hands-on experience managing social media platforms such as Instagram, TikTok, Facebook, and LinkedIn.
 
 
 ✔️ Basic knowledge of social media scheduling and analytics tools.
 
 
 ✔️ Strong communication and organizational skills.
 
 
 ✔️ Creative mindset with attention to detail.
 
 
 ✔️ Ability to work in a fast-paced environment and manage multiple tasks.
 
 
 ✔️ Proficiency in Microsoft Office (Excel, Word, and PowerPoint).
 
 
 ✔️ Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
 
</div>

Junior Marketing Officer

Trafalgar Luxury Group

<div>
 
 The
 
 Loss Prevention Officer
 
 is responsible for protecting the company's people, assets, merchandise, and reputation by implementing effective loss prevention, security, and safety practices across luxury retail stores. The role focuses on minimizing inventory shrinkage, preventing theft and fraud, conducting investigations, ensuring compliance with company policies, and maintaining a safe and secure environment for employees and customers while upholding the exceptional service standards expected in a luxury retail setting.
 
 
 
 Key Responsibilities
 
 
 
 
 Loss Prevention &amp; Asset Protection
 
 
 <ul>
 <li>
 Monitor and implement loss prevention procedures to minimize inventory shrinkage, theft, fraud, and financial losses.
 </li>
 <li>
 Conduct regular store inspections and audits to identify operational risks and procedural gaps.
 </li>
 <li>
 Investigate incidents involving internal theft, external theft, vendor fraud, and policy violations.
 </li>
 <li>
 Identify and report inventory discrepancies, stock shortages, and unusual loss trends.
 </li>
 <li>
 Recommend corrective actions to reduce future losses.
 </li>
 </ul>
 
 
 Security &amp; Safety
 
 
 <ul>
 <li>
 Monitor physical and electronic security systems, including CCTV, alarm systems, access control, sensor tags, and locks.
 </li>
 <li>
 Conduct routine inspections of stores, stockrooms, and facilities to identify security vulnerabilities.
 </li>
 <li>
 Ensure compliance with health, safety, and emergency procedures.
 </li>
 <li>
 Respond promptly to security incidents and emergencies while maintaining professionalism and discretion.
 </li>
 </ul>
 
 
 Investigations &amp; Compliance
 
 
 <ul>
 <li>
 Conduct investigations into security incidents, theft, fraud, and employee misconduct in accordance with company policies.
 </li>
 <li>
 Prepare detailed investigation reports and maintain accurate documentation of all incidents.
 </li>
 <li>
 Perform surveillance in areas vulnerable to loss, including retail floors, stockrooms, and warehouses.
 </li>
 <li>
 Support internal audits and ensure compliance with company policies, operational procedures, and loss prevention standards.
 </li>
 </ul>
 
 
 Training &amp; Awareness
 
 
 <ul>
 <li>
 Educate store teams on loss prevention policies, security procedures, and fraud prevention techniques.
 </li>
 <li>
 Promote awareness of shrinkage reduction initiatives and encourage compliance with security protocols.
 </li>
 <li>
 Assist in conducting security awareness programs and refresher training for employees.
 </li>
 </ul>
 
 
 Stakeholder Collaboration
 
 
 <ul>
 <li>
 Work closely with Store Managers and Operations teams to resolve loss prevention concerns.
 </li>
 <li>
 Coordinate with law enforcement authorities when required during investigations.
 </li>
 <li>
 Maintain strict confidentiality regarding investigations and sensitive company information.
 </li>
 <li>
 Support management in implementing preventive measures to enhance overall store security.
 </li>
 </ul>
 
 
 Internal Focus
 
 
 <ul>
 <li>
 Cash handling controls
 </li>
 <li>
 Inventory accuracy and stock protection
 </li>
 <li>
 Internal theft investigations
 </li>
 <li>
 Employee compliance audits
 </li>
 <li>
 Fraud prevention
 </li>
 <li>
 Physical asset protection
 </li>
 <li>
 Security access control
 </li>
 </ul>
 
 
 External Focus
 
 
 <ul>
 <li>
 Shoplifting prevention
 </li>
 <li>
 Organized retail crime
 </li>
 <li>
 Burglary and robbery prevention
 </li>
 <li>
 Vandalism
 </li>
 <li>
 Counterfeit activity
 </li>
 <li>
 Customer and employee safety
 </li>
 <li>
 Vendor-related fraud
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor's Degree in Business Administration, Criminal Justice, Security Management, Finance, or a related field.
 </li>
 <li>
 Professional certifications in Loss Prevention or Security Management are an advantage.
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum
 
 5&ndash;8 years
 
 of experience in Loss Prevention, Asset Protection, Security, or Retail Operations.
 </li>
 <li>
 Previous experience in
 
 luxury retail, premium fashion, jewelry, watches, or high-end lifestyle brands
 
 is highly preferred.
 </li>
 </ul>
 
 
 Knowledge, Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong investigation and interviewing skills.
 </li>
 <li>
 Excellent analytical and problem-solving abilities.
 </li>
 <li>
 Knowledge of retail security systems, CCTV operations, &amp; access control systems.
 </li>
 <li>
 Experience in conducting audits and preparing investigation reports.
 </li>
 <li>
 High level of integrity, professionalism, and confidentiality.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Ability to work under pressure and handle sensitive situations with discretion.
 </li>
 <li>
 Proficiency in Microsoft Office applications and report preparation.
 </li>
 <li>
 Strong attention to detail and observational skills.
 </li>
 </ul>
</div>

Loss Prevention Officer

ORP- Off Road Performance

1. Experienced in local and international purchase. Assist the Sr. Purchase officer and Manager in all supply chain process.2. Including sourcing suppliers to fulfill the purchase requests and obtain most reasonable price and specification quotation for the items requested.3. Process special orders and document routing with in the internal departments to facilitate the purchase of the items requested. Assist and collaborate for warranty claims4. Coordinates with the suppliers to ensure that the specifications required in the orders are met. Evaluate existing and potential suppliers; recommend and implement changes in suppliers.5. Arrange shipping process with logistics department and shipping companies.7. Determines item delivery date and prepares necessary paperwork for warehouse delivery.8. Follow up and manage the stock level in warehouse.9. Follow-up pending orders and communicates with suppliers regarding the status.10. Take note of delivery constraints and communicate with warehouse regarding the reasons of delay. Receives delivered.Job Type: Full-timePay: KD300.000 - KD350.000 per monthApplication Question(s):<ul><li>Can you join immediately?</li><li>Will you accept the salary offer between 300-350?</li></ul>Experience:<ul><li>international purchase: 2 years (Required)</li></ul>Work Location: In person

Purchase Officer - Local Hiring

Ooredoo Group of Companies

<div>The Company 
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world .
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role<ul><li> 
Support the monitoring, analysis, reporting, and follow-up of Radio Access and Transport Network quality to ensure optimum customer experience and network performance.</li><li>
Assist in detecting and escalating network performance degradations, analyzing KPIs, validating benchmarking results, preparing quality reports, and coordinating with internal stakeholders to drive corrective actions and continuous network quality improvements.</li></ul>
Key Accountabilities and Activities<ul><li> 
Support regular and periodic performance monitoring checks for Radio Access and Transport Network services to help ensure customers receive the expected service quality.</li><li>
Assist in monitoring 2G/3G/4G/5G radio performance trends, transport performance indicators, and service quality dashboards.</li><li>
Escalate abnormal trends, degradations, or repeated failures to the Senior Engineer or Manager for further action.</li><li>
Prepare daily, weekly, and ad-hoc reports related to Radio and Transport KPIs, network quality trends, benchmarking results, and customer-impacting issues.</li><li>
Support the preparation of reports required for Ooredoo Group, technical committee, operations meetings, finance reports, planning reports, and management dashboards.</li><li>
Assist in identifying access network and transport network degradations and coordinate with Radio, Transport, Operations, Planning, NOC, and other concerned teams for investigation and resolution.</li><li>
Follow up on corrective actions after network changes, upgrades, or incidents affecting Access Network or Transport performance.</li><li>
Support Competitor Network Benchmark (CNB) activities and internal Ooredoo Network Benchmark initiatives.</li><li>
Assist in KPI benchmarking with local competitors using the monitoring platforms.</li><li>
Highlight gaps, inconsistencies, and potential issues for review by the Senior Engineer or Manager.</li><li>
Support the maintenance of Radio and Transport KPIs by validating counters, checking KPI mapping, identifying missing or inconsistent data, and assisting in baseline checks.</li><li>
Assist in maintaining Network Quality KPIs and validating KPI mappings from source counters collected from network systems.</li><li>
Assist in analysing Radio and Transport parameters and follow up with relevant teams on inconsistencies or KPI-impacting configurations.</li><li>
 Escalate discrepancies in counters, parameters, or reports to the responsible teams</li><li>
Support the use of monitoring tools, benchmarking tools, and related OSS/SQM/CEM platforms used by the department.</li><li>
Assist in analysing network quality, customer experience, and service performance data to identify trends, anomalies, and improvement opportunities.</li><li>
Support the preparation and maintenance of Network Quality dashboards and automated reporting solutions.</li><li>
Assist in updating dashboards, extracting reports, validating tool outputs, and supporting installation/configuration activities when required.</li><li>
Support the use of AI-driven analytics, service assurance, customer experience management, and automation tools adopted by the department.</li><li>
Support data-driven investigations and root-cause analysis for network quality and customer experience issues.</li><li>
Assist in documenting work instructions, checklists, routine monitoring procedures, reporting templates, and workflow updates.</li><li>
Support the team in creating and updating processes for quality monitoring and issue follow-up. Identify and escalate customer-impacting issues affecting service experience.</li><li>
Support customer experience investigations and service quality reviews.</li><li>
Support post-implementation validation of network changes, upgrades, and parameter modifications affecting Radio and Transport networks.</li><li>
Verify quality and performance KPIs following planned network activities.</li><li>
Assist in identifying service degradations introduced by network changes and follow up with relevant teams.</li><li>
Coordinate with internal teams such as Radio, Transport, NOC, Core, IT, Operations, vendors, Customer Experience and Planning for problem analysis, issue clarification, and resolution follow-up.</li><li>
Take responsibility for continuous learning and self-improvement in Radio Access, Transport, SQM, CEM, KPIs, benchmarking, and telecom monitoring tools.</li><li>
Perform other duties as assigned by the Manager.</li></ul>
Qualifications<ul><li> 
Bachelor's degree in engineering or related discipline and appropriate registration with a recognised professional institute</li></ul></div>

Junior Engineer, Radio & Transport Quality

Hitachi Energy

<div>
 
 The Opportunity
 
 
 
 As a Substation Service Technician at Hitachi Energy, this role involves installing, maintaining, troubleshooting, and repairing Hitachi products and systems to ensure optimal performance and customer satisfaction.
 
 
 
 How You Will Make An Impact
 
 
 
 <ul>
 <li>
 Perform routine and preventive maintenance on a variety of Hitachi equipment and systems.
 </li>
 <li>
 Test and maintain all relays (protection, signaling), instruments (metering and transducers), contactors for proper functional operations
 </li>
 <li>
 Execute repairs and replacements of faulty components at substation, ensuring adherence to Hitachi's quality standards and safety protocols.
 </li>
 <li>
 Provide technical support and guidance to customers, explaining technical concepts clearly and courteously.
 </li>
 <li>
 Document all service activities, including repairs, maintenance performed, and parts used, accurately and promptly.
 </li>
 <li>
 Collaborate with engineering and sales teams to provide feedback on product performance and customer needs.
 </li>
 <li>
 Adhere to all company policies, procedures, and safety regulations.
 </li>
 <li>
 Participate in ongoing training and professional development to stay current with Hitachi product advancements.
 
 
 </li>
 </ul>
 
 Your Background
 
 
 
 <ul>
 <li>
 Associate&rsquo;s degree in electrical or technical diploma
 </li>
 <li>
 2+ years of experience as a Service Technician or in a similar technical support role
 </li>
 <li>
 Have experience in protection relay maintenance and testing.
 </li>
 <li>
 Strong mechanical and electrical aptitude, with the ability to read and interpret schematics and technical manuals
 </li>
 <li>
 Experience using hand and power tools, as well as diagnostic equipment
 </li>
 <li>
 Solid computer skills, including familiarity with diagnostic software and service management systems
 </li>
 <li>
 Strong communication and interpersonal skills with a customer-focused mindset
 </li>
 <li>
 Ability to work both independently and collaboratively as part of a team
 </li>
 <li>
 Willingness to handle physically demanding tasks, including lifting equipment and working in varied environments
 </li>
 <li>
 Flexibility to travel to customer sites as needed
 
 
 </li>
 </ul>
 Publication date : 2026-05-29
</div>

Substation Service Technician

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