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assistant front office manager

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guest relation officer female

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 JOB TITLE
 
 
 
 Customer Service Officer (On Ground) | Majid Al Futtaim Entertainment | Operations
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 To provide exceptional food and beverage service to VOX Cinemas guests, ensuring a high standard of hospitality and a memorable cinema experience.
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Greet customers warmly and create a friendly, welcoming environment.
 </li>
 <li>
 Assist guests with ticket purchases, seat selections, and promotions at the counter or via digital kiosks.
 </li>
 <li>
 Handle cash, card, and digital transactions accurately using the POS system.
 </li>
 <li>
 Provide detailed information about movie schedules, cinema services, loyalty programs, and ongoing promotions.
 </li>
 <li>
 Upsell tickets, combo deals, and retail items to maximize revenue.
 </li>
 <li>
 Respond professionally to customer inquiries, feedback, and complaints to ensure a positive experience.
 </li>
 <li>
 Ensure the box office, lobby, and customer service counters are clean, organized, and presentable at all times.
 </li>
 <li>
 Monitor customer flow and provide assistance to avoid queues or delays.
 </li>
 <li>
 Coordinate with cinema operations and F&amp;B teams to ensure smooth service and guest satisfaction.
 </li>
 <li>
 Maintain accurate records of transactions, refunds, and reports as required.
 </li>
 <li>
 Follow all company policies regarding hygiene, health, safety, and data security.
 </li>
 <li>
 Support colleagues and other departments during peak times, special events, and promotions.
 </li>
 <li>
 Uphold VOX Cinemas and Majid Al Futtaim Entertainment service standards at all times.
 </li>
 </ul>
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Minimum 1 year of experience in F&amp;B or hospitality; cinema or restaurant experience preferred.
 </li>
 <li>
 Strong communication and customer service skills, with a friendly and professional attitude.
 </li>
 <li>
 Ability to work under pressure in a fast-paced, guest-facing environment.
 </li>
 <li>
 Flexible to work shifts, including evenings, weekends, and public holidays.
 </li>
 <li>
 Adherence to hygiene, grooming, and uniform standards at all times.
 </li>
 </ul>
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Customer Service Officer

Shamiya Catering

The Supply Chain &amp; Cost Control Officer is an internal control enforcement role responsible for actively enforcing the company&rsquo;s inventory, receiving, storage, and distribution controls across Central Kitchen, warehouses, and branches.This is not an observation, support, or advisory role.It exists to police compliance, detect control breaches, stop improper behavior, and ensure internal systems are followed exactly as designed.The Officer acts as the first line of enforcement for inventory and cost control on the ground and plays a direct role in protecting food cost % and preventing leakage.Job Type: Full-timePay: KD250.000 - KD350.000 per monthWork Location: In person

Supply Chain & Cost Control Officer

Millennium Hotel & Convention Centre Kuwait

<div>
 As a Housekeeping Attendant, your primary responsibility is to ensure the cleanliness of guest rooms and public areas, following the guidance of Supervisors and adhering to hotel policies and procedures.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Collect keys and daily assignments, preparing the trolley and necessary equipment for efficient task performance and to prevent delays.
 </li>
 <li>
 Maintain and clean guest rooms, replenishing room supplies according to the hotel's Standards of Performance.
 </li>
 <li>
 Clean and replenish bathrooms, ensuring adherence to Standards of Performance and safety standards.
 </li>
 <li>
 Arrange and tidy guest belongings while cleaning rooms and bathrooms.
 </li>
 <li>
 Inform Valet Service to collect guest clothes for laundry, dry cleaning, or pressing to ensure guest satisfaction.
 </li>
 <li>
 Clean guest corridors, service pantries, and service areas, maintaining a professional and organized appearance.
 </li>
 <li>
 Report maintenance-related issues to the Engineering Department for general upkeep and facility maintenance.
 </li>
 <li>
 Consider guest needs and requirements when working in public areas and guest rooms, ensuring courtesy and guest satisfaction.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Housekeeping Attendant

Alghanim Industries

<div>
 Job description:
 
 
 Job Summary
 
 The Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI&rsquo;s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility.
 
 Job Responsibilities
 
 &bull;&nbsp;&nbsp; &nbsp;Processing all credit transactions for electronics, Furniture and online.
 
 &bull;&nbsp;&nbsp; &nbsp;Validate and ensure documentation compliance, and authenticity.&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts.
 
 &bull;&nbsp;&nbsp; &nbsp;Ensure accuracy of all calculations.
 
 &bull;&nbsp;&nbsp; &nbsp;Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLA&rsquo;s are met on all fronts.&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;Ensure that the Individual monthly sales targets is met.&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;Ensure that the company standard for customer satisfaction is met and maintained.
 
 &bull;&nbsp;&nbsp; &nbsp;Selling related Easy Credit products and Services
 
 &bull;&nbsp;&nbsp; &nbsp;Credit collection &amp; instalment payment from customers including Down-Payments, early settlements, Overdue, legal and late payment charges collection.
 
 &bull;&nbsp;&nbsp; &nbsp;Issuing Clearance certificates and Deals certificates for normal transactions ( not legal - no early settlement )&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;End-Of-Day Transactions batches.&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;Cash and K-Net reconciliation at End-Of-Day Batches&nbsp;
 
 &nbsp;
 
 Candidate Requirements
 
 &bull;&nbsp;&nbsp; &nbsp;0 &ndash; 2 years of experience.&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;2-year Diploma in a relevant field.&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;Customer-centric attitude.
 
 &bull;&nbsp;&nbsp; &nbsp;Excellent communication skills.
 
 &bull;&nbsp;&nbsp; &nbsp;Basic computer skills.
 
 &bull;&nbsp;&nbsp; &nbsp;Bi-lingual (Arabic/English) preferred.
 
 &nbsp;
 
 Education
 
 Bachelors degree - Accounting preferred
 
</div>

Customer Service Representative - Credit

<div>
 As an F&amp;B Associate, you play a crucial role in ensuring exceptional guest experiences by providing efficient and friendly food and beverage service. Your responsibilities include taking orders, serving meals, and maintaining a clean and organized dining environment. You will collaborate with team members to deliver high-quality service and contribute to the overall success of the F&amp;B operations.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Greet and welcome guests in a friendly and professional manner.
 </li>
 <li>
 Take customer orders, answer questions, and make menu recommendations.
 </li>
 <li>
 Relay orders to the kitchen and ensure accurate and timely delivery of food and beverages.
 </li>
 <li>
 Serve meals and drinks in accordance with established standards and presentation guidelines.
 </li>
 <li>
 Handle guest inquiries, concerns, and requests promptly and courteously.
 </li>
 <li>
 Maintain a clean and organized dining area, including setting up tables and clearing dishes.
 </li>
 <li>
 Collaborate with kitchen and the F&amp;B team to ensure smooth coordination of service.
 </li>
 <li>
 Upsell menu items and promote special promotions to enhance the guest experience.
 </li>
 <li>
 Process customer payments and handle cash transactions accurately.
 </li>
 <li>
 Follow hygiene and safety guidelines to ensure a clean and safe working environment.
 </li>
 <li>
 Assist in restocking and replenishing supplies as needed.
 </li>
 <li>
 Work collaboratively with team members to achieve overall F&amp;B goals and guest satisfaction.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

F&B Associate

Holiday Inn

<div>Key Responsibilities:
<div>
<ul><li>Supervise Maintenance Team
<ul><li>Lead and manage the maintenance team, including scheduling, task delegation, and performance evaluation.</li>
<li>Provide training, guidance, and support to ensure all maintenance personnel are knowledgeable and efficient in their roles.</li>
</ul></li></ul><ul><li>Preventative Maintenance Program
<ul><li>Develop, implement, and maintain a comprehensive preventative maintenance program to ensure all hotel equipment, systems, and facilities are in optimal working condition.</li>
<li>Schedule regular inspections of hotel rooms, common areas, and all equipment to identify potential issues and address them proactively.</li>
</ul></li></ul><ul><li>Repair and Maintenance
<ul><li>Oversee and carry out routine maintenance tasks such as plumbing, HVAC, electrical, carpentry, painting, and mechanical repairs.</li>
<li>Respond to urgent repair requests promptly and ensure that issues are resolved quickly to minimize any disruption to hotel operations or guest services.</li>
<li>Coordinate with external contractors when specialized services are required and ensure they complete tasks to standard.</li>
</ul></li></ul><ul><li>Facility Management
<ul><li>Monitor the condition of the hotel's facilities, including guest rooms, common areas, conference rooms, restaurants, pools, fitness centers, and exterior spaces to ensure all areas are well-maintained and safe for guests and staff.</li>
<li>Ensure that all fire safety, security systems, and emergency equipment (e.g., alarms, sprinklers, extinguishers) are fully operational and compliant with local regulations.</li>
</ul></li></ul><ul><li>Inventory and Supplies Management
<ul><li>Maintain an adequate inventory of parts, tools, and equipment required for repairs and ensure timely ordering of supplies when necessary.</li>
<li>Track and control the usage of energy, water, and other resources, and look for opportunities to improve efficiency.</li>
</ul></li></ul><ul><li>Compliance with Health &amp; Safety Regulations
<ul><li>Ensure all maintenance work is performed in compliance with local health, safety, and environmental regulations, including hotel policies on sanitation and security.</li>
<li>Lead and participate in safety drills, training sessions, and hotel safety audits.</li>
</ul></li></ul><ul><li>Budget and Cost Control
<ul><li>Assist in preparing and managing the maintenance department&rsquo;s budget, ensuring that all repair and maintenance work is performed cost-effectively.</li>
<li>Track expenditures related to repairs, projects, and improvements, and work with management to minimize costs while maintaining quality.</li>
</ul></li></ul><ul><li>Guest Service &amp; Satisfaction
<ul><li>Address guest requests and concerns related to maintenance promptly and efficiently to ensure guest satisfaction and a positive hotel experience.</li>
<li>Communicate effectively with other departments (housekeeping, front desk, etc.) to coordinate and prioritize maintenance tasks without disrupting operations or guest comfort.</li>
</ul></li></ul><ul><li>Energy and Water Conservation Initiatives
<ul><li>Lead efforts to improve energy efficiency and reduce water consumption within the hotel by implementing sustainable practices and monitoring the effectiveness of installed systems like high-efficiency taps, showerheads, and HVAC systems.</li>
</ul></li></ul><ul><li>Emergency Response
<ul><li>Act as the first point of contact for emergency maintenance issues, including responding to system failures, leaks, and power outages, and coordinate repair efforts as needed to restore normal operations.</li>
</ul></li></ul></div>Qualifications:
<ul>
<li>Proven experience as a maintenance supervisor or similar role in the hospitality industry.</li>
<li>Strong knowledge of building systems (HVAC, electrical, plumbing, etc.) and general maintenance skills.</li>
<li>Familiarity with preventative maintenance programs and equipment.</li>
<li>Excellent leadership and team management skills.</li>
<li>Ability to troubleshoot and problem-solve under pressure.</li>
<li>Strong organizational and communication skills.</li>
</ul>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Maintenance Supervisor

CBRE Excellerate

<div>Who are we?
We are the market leader in commercial real estate services and investments, offering our clients across Africa and the Middle East an integrated range of high-quality real estate services, including facilities management, advisory and transaction services, and project management.
We primarily support corporate clients who procure services on a contractual basis throughout the Middle East and Africa, and even globally, depending on their portfolio.
Why choose us?
Imagine more than just the future of work &mdash; with CBRE Excellerate, you can help shape it. Within our leading international group, you will discover a culture that encourages entrepreneurship, where your outstanding work is not only valued but also celebrated. Collaborate with talented people, benefit from exceptional resources, and thrive both professionally and personally throughout your career journey. 
 
About the Role
The Receptionist is responsible to manage the reception as the first point of contact for the office and provide business operations, administrative support to the FM team&rsquo;s goal to deliver the FM services as per agreement. Assist Staff/Guests needs, and requirements related to facilities and other services being provided as part of the scope. Supports the FM team to successfully deliver the FM services at the site as per agreement. 
 
Key Responsibilities<ul><li>
Ensure the Reception is covered without fail during working hours</li><li>
Provide Superior Customer Service in all areas &amp; aspects and actively assist to ensure compliance of the Reception SLA&rsquo;s.</li><li>
Maintain security and safety standards as required, ensuring that visitors are recorded in logbook, escorted and contractors do not have access to areas without the appropriate authorization or supervision maintained.</li><li>
Maintain the record of all files and documents and monitor and maintain office supplies inventory.</li><li>
Be fully conversant with the reporting procedures for any non-conformance / incident in relation to H&amp;S and first aid.</li></ul> 
 Requirements<ul><li>
High school diploma or general education degree (GED) and a minimum of two years of related experience and/or training.</li><li>
Proficient computer skills, Knowledgeable in SAP, FMP, Lenel System</li><li>
Experience in FM corporate environment.</li><li>
Customer service skills.</li><li>
Administration skills.</li><li>
Ability to work well under pressure.</li></ul></div>

Receptionist

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