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customer service representative Jobs in Lahore

customer service representative

customer support representative Jobs in Lahore

customer support representative

customer sales representative Jobs in Lahore

customer sales representative

accounts officer

customer service officer

HRPSP - Your Strategic HR Partner

Job description:Join Our Team as a Customer Service Officer (Inbound Pashto Language) &ndash; ZONG ProjectLocation: Lahore Employment Type: Full-Time | Rotating Shifts | Work-from-Home Compensation:<ul><li>Basic Salary: PKR 37,000</li><li>Service Charges: PKR 9,000</li><li>Work-from-Home Allowance</li><li>Sales Commission (based on performance)</li></ul>Are you ready to kick-start your career with one of Pakistan&rsquo;s leading telecom service providers? We&rsquo;re hiring motivated, energetic, and tech-savvy individuals to join our Call Center Inbound Team for ZONG.Job Responsibilities:<ul><li>Conduct Inbound calls to potential Zong customers</li><li>Promote telecom products and services in a professional, persuasive manner</li><li>Address customer queries and ensure satisfaction</li><li>Achieve sales targets and performance KPIs</li><li>Maintain call quality and update CRM systems accurately</li></ul>Eligibility Criteria:<ul><li>Age: Up to 28 years (Up to 35 for Ex-CSOs)</li><li>Education: Minimum Bachelor's degree (BA)</li><li>Languages: Excellent communication skills in Pashto &amp; Urdu</li><li>Experience: Call Center Inbound sales experience is mandatory</li></ul>Technical Requirements (for WFH):<ul><li>Stable internet connection</li><li>Laptop/Desktop &amp; Smartphone</li><li>Power backup (UPS/Inverter)</li><li>Quiet and dedicated workspace</li></ul>Work Model:<ul><li>Work-from-Home (initial training + ongoing duties)</li><li>Candidate must be currently residing in Lahore</li></ul>Why Join Us?<ul><li>Competitive salary package</li><li>Monthly incentive bonuses</li><li>Work-from-home allowance</li><li>Gratuity (as per company policy)</li><li>Fast-track promotion opportunities</li><li>Flexible hybrid work model</li><li>Supportive and growth-oriented team culture</li></ul>Job Type: Full-timeWork Location: RemoteJob Type: Full-timePay: Rs37,000.00 - Rs46,000.00 per monthWork Location: In person

Customer Service Officer (Inbound Pashto language) – ZONG Project

Aodour Pvt Ltd

Job Summary: The Customer Relationship Officer is responsible for maintaining strong relationships with customers, ensuring satisfaction, and handling inquiries or complaints efficiently.Key Responsibilities:<ul><li>Build and maintain long-term relationships with customers</li><li>Respond to customer inquiries via phone, email, or in person</li><li>Resolve customer complaints in a timely and professional manner</li><li>Provide information about products and services</li><li>Maintain customer records and update databases</li><li>Follow up with customers to ensure satisfaction</li><li>Coordinate with internal teams to meet customer needs</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration or related field</li><li>Strong communication and interpersonal skills</li><li>Problem-solving ability</li><li>Basic computer skills (MS Office, CRM systems)</li><li>Previous customer service experience (preferred)</li></ul>2. Banking / Financial Sector CRO JDJob Title: Customer Relationship Officer (Banking)Job Summary: Responsible for managing client accounts, enhancing customer experience, and promoting banking products.Key Responsibilities:<ul><li>Assist customers with account-related services</li><li>Promote bank products (loans, credit cards, savings accounts)</li><li>Handle customer complaints and service issues</li><li>Ensure compliance with banking policies</li><li>Achieve sales and service targets</li><li>Maintain client records and documentation</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (Finance/Business preferred)</li><li>Knowledge of banking products</li><li>Sales and negotiation skills</li><li>Customer-focused attitude</li></ul>3. Call Center / Support CRO JDJob Title: Customer Relationship Officer (Call Center)Job Summary: Handle inbound/outbound calls to assist customers and ensure a high level of service quality.Key Responsibilities:<ul><li>Answer customer calls and respond to queries</li><li>Handle complaints and provide solutions</li><li>Record customer interactions in CRM systems</li><li>Meet call handling and quality targets</li><li>Upsell or cross-sell services where applicable</li></ul>Requirements:<ul><li>Intermediate/Bachelor&rsquo;s qualification</li><li>Good spoken communication skills</li><li>Ability to work in shifts</li><li>Basic computer knowledge</li></ul>4. Sales-Focused CRO JDJob Title: Customer Relationship Officer (Sales)Job Summary: Focus on building relationships while driving sales and revenue growth.Key Responsibilities:<ul><li>Develop new customer relationships</li><li>Follow up on leads and convert them into sales</li><li>Maintain customer database</li><li>Meet sales targets</li><li>Provide after-sales support</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthWork Location: In person

Customer Relation Officer

CHANGHONG RUBA

We are looking for a customer-oriented service representative. A customer service Officer, or CSO, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSOs are genuinely excited to help customers. They&rsquo;re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers&rsquo; shoes and advocate for them when necessary. Customer feedback is priceless, and these CSOs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don&rsquo;t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Responsibilities&middot; Take customer calls for AFS Complaints lock and handle online queries, provide accurate, satisfactory answers to their queries and concernsDegree: BachelorExperience: Min 02 yearsGender: Female / MaleWork Remotely<ul><li>No</li></ul>Location: Johar Town, LahoreJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Service: 1 year (Preferred)</li></ul>Work Location: In person

Customer Services Officer (CSO)

Unique Track Pvt. LTD.

A well reputed Private Company is looking for a position of Customer Support Officer at their office in Johar Town, Lahore.Eligibility Requirements: Minimum Qualification: Inter Years of Experience: Fresh Salary Package: Basic + CommissionBasic Salary: PKR 30,000/- to PKR 40,000/-Job Types: Full-time, Contract, Fresher Contract length: 12-24 monthsPay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Slaes and Customer Support Officers

Compass Training and Consultancy Pvt. Ltd.

Have you worked with International CustoWe are seeking a seasoned Customer Service Specialist to serve as the voice of our brand for a global clientele. In this role, you will not merely answer questions; you will drive sales and provide premium support across international markets.This position is designed for a career-driven professional with a strong background in E-commerce who thrives in a fast-paced, omnichannel environment. You will manage complex inquiries, facilitate sales, and ensure seamless order fulfillment while maintaining impeccable service standards.Key Responsibilities<ul><li>Omnichannel Communication: Manage high-volume inbound inquiries via Live Chat, VOIP/Phone, and Email with a focus on &quot;First Contact Resolution&quot; and sales conversion.</li><li>E-commerce Operations: Expertly navigate order management systems to handle complex logistics, returns, product advisory, and payment queries.</li><li>Proactive Engagement: Execute strategic outbound calls for case resolution and sales follow-ups to maximize customer retention and lifetime value.</li><li>Cross-Functional Collaboration: Liaise effectively with internal Sales, Logistics, and Technical Support departments to streamline operations and solve escalated issues.</li><li>CRM Management: Maintain meticulous records of all client interactions within the CRM, ensuring data integrity and accurate reporting.</li><li>Brand Ambassadorship: Maintain a polished, customer-centric attitude at all times, de-escalating conflicts with professionalism and empathy.</li></ul>Mandatory Requirements (Please Read Carefully)<ul><li>Experience: Minimum of 3 years of proven experience in Customer Support and Sales within an International E-commerce environment.</li><li>Language Proficiency: Native or C2-level proficiency in English is non-negotiable. You must possess exceptional verbal articulation (neutral accent preferred for international markets) and flawless written grammar.</li><li>Industry Knowledge: Demonstrated experience with E-commerce platforms (e.g., Shopify, Magento, Salesforce) and ticketing systems (e.g., Zendesk, Intercom).</li><li>Education: Bachelor&rsquo;s Degree required.</li></ul>Candidate Profile<ul><li>Global Mindset: You have prior experience serving customers in North American, European, or Australian markets and understand international service expectations.</li><li>Tech-Savvy: You are comfortable juggling multiple software tools simultaneously and learning new systems rapidly.</li><li>Problem Solver: You are detail-oriented and proactive, capable of working independently to resolve issues without constant supervision.</li><li>Resilient: You maintain composure under pressure and treat challenging interactions as opportunities to build loyalty.</li></ul>Pay: Rs110,000.00 - Rs160,000.00 per monthApplication Question(s):<ul><li>Are you available for the onsite role at Arfa Karim Tower From Mon-Fr 1PM - 10PM and alternate saturdays off?</li><li>How would you rate yourself in spoken English out of 10?</li></ul>Work Location: In person

Customer Service Agent

Divine Dispatch Service

This is a full-time, on-site role located in Lahore Main Kalma Chowk for a Sales Specialist and Dispatch Officer 6 seats are available. One for Sales and One for Dispatch. The responsibilities include managing communication with clients, identifying and generating new leads, overseeing dispatch operations, supporting sales processes, and maintaining relationships with sales channels. The role requires a proactive approach, strong organizational skills, and a focus on customer satisfaction and operational excellence.Qualifications<ul><li>Excellent verbal communication skills in English, with the ability to communicate clearly and professionally.</li><li>1&ndash;2 years of experience as a Dispatch Officer within a reputable dispatch service environment.</li><li>1&ndash;2 years of experience in sales, preferably as a Sales Agent or Sales Manager, within a well-established organization.</li><li>Strong customer service expertise, with a proven track record of handling inquiries and delivering effective resolutions.</li><li>Proficiency in Lead Generation and the ability to identify new business opportunities and strategies.</li><li>Excellent Communication skills to interact with clients, team members, and stakeholders efficiently.</li><li>Experience in Sales Operations and Channel Sales, with a focus on achieving sales targets and maintaining client relationships.</li><li>Ability to manage dispatch operations with attention to detail and accuracy.</li><li>Strong organizational, problem-solving, and multitasking abilities.</li><li>Proficiency in relevant software and tools related to sales and dispatch operations.</li><li>Minimum educational qualification: Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field is preferred.</li><li>Previous experience in logistics, dispatch, or sales is an advantage.</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>Sales / Dispatch officer: 1 year (Required)</li></ul>Language:<ul><li>English Fluently? (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Experienced Sales / Dispatch Officer

DURA POLYMER INDUSTRIES

Dispatch Officer Job Location: Gajjumata, Kahna, LahoreJob DescriptionOverviewA Dispatch Officer manages incoming and outgoing communications, prioritizes requests, and directs personnel or vehicles to appropriate locations efficiently and safely.Key Responsibilities<ul><li>Receive and handle calls, messages, or service requests</li><li>Dispatch drivers, technicians, or emergency personnel to locations</li><li>Monitor routes, schedules, and real-time activities</li><li>Maintain communication with field staff via radio, phone, or software systems</li><li>Keep accurate records of calls, dispatches, and incidents</li><li>Prioritize tasks based on urgency (especially in emergency settings)</li><li>Track vehicles using GPS or dispatch systems</li><li>Respond to unexpected issues (delays, emergencies, breakdowns)</li><li>Coordinate with other departments or agencies</li></ul>Required Skills<ul><li>Strong communication and listening skills</li><li>Ability to multitask under pressure</li><li>Quick decision-making and problem-solving</li><li>Good knowledge of routes and geography</li><li>Basic computer and dispatch software skills</li><li>Attention to detail and accuracy</li><li>Calm and composed in emergencies</li></ul>Qualifications<ul><li>High school diploma or equivalent (minimum)</li><li>Additional certification in dispatching or logistics (preferred)</li><li>Experience in customer service, logistics, or emergency services is a plus</li></ul>Pay: Rs35,000.00 - Rs40,000.00 per hourWork Location: In person

Dispatch Officer

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