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customer service officer

Crumble Pakistan

Job Description: We are seeking motivated individuals to join our team as Female Guest Relationship Officer (GRO). This new role will help enhance the customer experience by greeting and assisting customers, providing information about our products and services, and collecting feedback to improve our offerings.Key Responsibilities:<ul><li>Greet and welcome customers in a friendly and professional manner</li><li>Provide clear information about our products and services</li><li>Collect valuable customer feedback to improve service and product quality</li><li>Assist customers with queries and ensure a positive experience</li></ul>Requirements:<ul><li>Strong communication and interpersonal skills</li><li>Previous experience in customer service preferred</li><li>Ability to work independently and as part of a team</li><li>Professional, approachable demeanor</li><li>Flexible to work mid-shift hours</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Female Guest Relationship Officer (GRO)

Bakar Electronics

We Are Hiring &ndash; Customer Support Officer (Signature Electronics)Location: Bahria Town Preference: Bahria Town Residents Job Type: Full-timeEligibility Criteria<ul><li>Graduation is mandatory</li><li>Fresh candidates or up to 6 months of relevant experience</li><li>Presentable personality with strong communication skills</li></ul>Key Responsibilities<ul><li>Handle and resolve customer complaints in a professional and timely manner</li><li>Coordinate with relevant departments for issue resolution and follow-ups</li><li>Maintain proper records of complaints and resolutions</li><li>Provide accurate information regarding products, warranties, and services</li><li>Ensure customer satisfaction through effective communication and support</li><li>Assist in after-sales support and service coordination</li></ul>Requirements<ul><li>Basic computer proficiency (MS Office)</li><li>Strong problem-solving and coordination skills</li><li>Professional attitude with a high level of punctuality</li><li>Ability to handle customers calmly and responsibly</li></ul>Contact: 0308-4444139 Email: hr@bakar.pkJob Type: Full-timePay: Rs40,000.00 per monthWork Location: In person

Customer Support Officer - Service Center

Halcyon Medical Centre

The Customer Care Officer (Female) will serve as the first point of contact for students, clients, and prospective trainees of Halcyon Aesthetics Academy. The role requires a professional with prior exposure to Aesthetics, Dermatology, Cosmetic Procedures, or Medical Services, capable of confidently interacting with doctors, assisting in course enrollments, and converting leads into successful admissions or service sales.The ideal candidate must be customer-centric, well-groomed, articulate, and able to represent the Academy in a highly professional and welcoming manner.Key Responsibilities1. Client &amp; Student Handling<ul><li>Serve as the front-line representative for walk-in clients, students, and inquiries.</li><li>Provide accurate information regarding courses, certifications, training programs, and workshop schedules.</li><li>Assist trainees in registration, enrollment, and documentation requirements.</li></ul>2. Lead Management &amp; Sales Conversion<ul><li>Receive, track, and manage all online and walk-in leads.</li><li>Follow up with prospects through calls, WhatsApp, and email to ensure timely conversion.</li><li>Maintain CRM records and achieve monthly lead-to-sale conversion targets.</li><li>Provide timely reports on inquiries, conversions, and follow-ups.</li></ul>3. Coordination with Doctors &amp; Faculty<ul><li>Coordinate with dermatologists, aesthetic trainers, and medical faculty for class schedules, appointments, and student sessions.</li><li>Manage training calendars, faculty availability, and student consultation requests.</li><li>Support doctors during training days by managing client flow and queues.</li></ul>4. Customer Experience Excellence<ul><li>Ensure a premium, aesthetically pleasing experience aligned with the Halcyon Aesthetics Academy brand.</li><li>Resolve student/client concerns promptly and escalate issues when required.</li><li>Maintain front desk discipline, grooming standards, and a positive attitude at all times.</li></ul>5. Administrative Support<ul><li>Maintain student files, fee receipts, and course documentation.</li><li>Assist in organizing workshops, seminars, live demonstrations, and certification events.</li><li>Coordinate with marketing for promotional campaigns, social media content, and student testimonials.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree (preferably in business, communication, or medical sciences).</li><li>Minimum 1&ndash;2 years of experience in customer service within Aesthetics, Dermatology, Medical Clinics, or Cosmetic Industry.</li><li>Strong communication and interpersonal skills.</li><li>Confident in dealing with doctors, trainers, and high-profile clients.</li><li>Proven ability to convert leads into enrollments or sales.</li><li>Proficient in MS Office, CRM tools, and professional correspondence.</li><li>Presentable, well-groomed, and fluent in English &amp; Urdu.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Care Officer (Female)

My Digital People

As a Customer Support Representative, you will be the first point of contact for our customers, providing friendly, professional, and efficient support via phone, email, and live chat. Your role will be crucial in ensuring customer satisfaction, resolving queries, and maintaining our high service standards.Key Responsibilities:<ul><li>Responsible for outbound calling in response of queries or issues registered by customers/clients.</li><li>Handle customer inquiries via phone, email, and live chat.</li><li>Provide accurate and helpful information regarding products, services, and policies.</li><li>Resolve customer issues efficiently and professionally, ensuring a positive experience.</li><li>Escalate complex queries to the appropriate department when necessary.</li><li>Maintain detailed and accurate records of customer interactions.</li><li>Follow company guidelines and procedures to ensure consistency in customer service.</li><li>Identify and report trends in customer feedback to improve service quality.</li></ul>Requirements:<ul><li>British accent required for clear and professional communication.</li><li>Previous experience in customer service, call centres, or a related field is preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities and a customer-first attitude.</li><li>Ability to handle multiple tasks in a fast-paced environment.</li><li>Proficiency with customer support software and CRM systems is a plus.</li><li>Willingness to work Onsite UK hours .</li></ul>Benefits:<ul><li>Competitive salary with annual incentives.</li><li>Work Life Balance.</li><li>A positive and supportive work environment.</li></ul>Female applicants with relevant experience are encouraged to apply.Job Type: Full-timePay: Rs50,000.00 - Rs90,000.00 per monthWork Location: In person

Customer Support Officer

Compass Training and Consultancy Pvt. Ltd.

Role and Responsibilities<ul><li>As a Customer Service &amp; Sales Representative, you'll be the first point of contact for our valued clients.</li><li>You&rsquo;ll assist them across multiple channels &mdash; including live chat, phone, and email &mdash; to ensure they receive quick, helpful, and friendly support.</li><li>Responding to inbound live chats, phone calls, and emails from customers</li><li>Making outbound calls and follow-ups as needed for case resolutions or sales queries</li><li>Handling inquiries related to orders, returns, products, and general support</li><li>Working closely with internal teams (sales, logistics, technical support) to resolve customer cases</li><li>Logging all customer communications accurately in our CRM system</li><li>Escalating unresolved issues to the appropriate team or Team Manager</li><li>Maintaining a positive, customer-first attitude &mdash; even when challenges arise</li></ul>Qualifications and Education Requirements<ul><li>Bachelor&rsquo;s</li></ul>Key Requirements<ul><li>Minimum 4 year experience in a similar role.</li><li>A strong communicator &mdash; both written and verbal (fluent English required)</li><li>Comfortable juggling multiple channels &mdash; live chat, phone, and email</li><li>Confident using computers and learning new systems quickly</li><li>Detail-oriented, proactive, and a natural problem-solver</li><li>Able to work independently and as part of a collaborative, supportive team</li><li>Passionate about delivering 5-star customer experience.</li></ul>Job Type: Full-timePay: Up to Rs135,000.00 per monthApplication Question(s):<ul><li>How would you rate your Spoken English? (out of 10)</li><li>Does 2pm-11pm Shift works for you at Arfa Kareem Towers with Saturdays as half day. </li><li>Do you have any experience with Ecommerce Customer Support?</li></ul>Experience:<ul><li>Customer Support : 3 years (Preferred)</li></ul>Work Location: In person

Customer Service Agent

Traditions by Saleem Fabrics

We are looking for a detail-oriented Account Officer to assist in our financial department. The responsibilities of an Account Officer include keeping financial records up-to-date, checking for inaccuracies in invoices, and handling queries on general accounts.To be successful as an Account Officer, you should have knowledge of basic accounting procedures, be open to learning, and have strong communication skills. Ultimately, a quality Account Officer should be able to achieve excellent customer service and maintain accurate financial records.Duties and Responsibilities<ul><li>Maintaining financial records.</li><li>Handling accounts payable and receivable.</li><li>Checking invoices.</li><li>Resolving accounts to the general ledger.</li><li>Contacting clients about transactions and invoices.</li><li>Handling queries related to accounts.</li></ul>Requirement and Skills:<ul><li>Bachelor&rsquo;s degree in Finance or Accounts, or related field, preferably masters.</li><li>Proven work experience 1-2 years as an Account Officer.</li><li>Able to work well within a team.</li><li>Proficiency in MS Excel and QuickBooks.</li><li>Solid analytical skills.</li><li>Detail-oriented.</li><li>Strong interpersonal skills.</li></ul>Job Type: Full-timeWork Location: In person

Accounts Officer

INSPIRE BUILDERS GENERAL CONTRACTING COMPANY

Job Title: Customer Support Officer (CSO) &ndash; GPS &amp; TelematicsJob SummaryThe Customer Support Officer (CSO) is responsible for providing technical and operational support for GPS tracking and telematics solutions. The role involves monitoring vehicle data, assisting customers with system usage, troubleshooting issues, and ensuring accurate reporting and service delivery.Key Responsibilities<ul><li>Monitor GPS tracking systems and telematics dashboards in real time</li><li>Provide customer support for GPS devices, software platforms, and mobile applications</li><li>Troubleshoot issues related to GPS tracking, connectivity, sensors, and vehicle data</li><li>Assist customers with installation guidance, configuration, and system usage</li><li>Generate and explain reports (fuel usage, route history, speed, idling, alerts, etc.)</li><li>Handle customer queries via phone, email, or ticketing systems</li><li>Coordinate with technical teams for device repairs, replacements, or escalations</li><li>Maintain accurate records of customer interactions and system issues</li><li>Ensure compliance with company procedures and data accuracy standards</li><li>Support fleet operations by responding to alerts (geofencing, overspeed, panic, etc.)</li></ul>Required Skills &amp; Knowledge<ul><li>Strong knowledge of GPS tracking systems and telematics solutions</li><li>Understanding of vehicle data (speed, fuel, mileage, engine status, CAN data, etc.)</li><li>Familiarity with GPS devices, SIM connectivity, and tracking software</li><li>Basic technical troubleshooting skills</li><li>Good communication and customer-handling skills</li><li>Ability to interpret data and prepare reports</li><li>Proficiency in MS Excel and basic computer applications</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs130,000.00 per monthWork Location: In person

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