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customer service representative Jobs in Lahore

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customer service officer

365 Care Group Private Limited

Job Type: Full time, On-site Working hours: 48 hours per week (Follows UK/Ireland Calendar) Shifts: Rotational Shift Location: Gulberg 3, LahoreJob descriptionWe are hiring Customer Service Officer to join our dynamic team. The role involves providing technical support and handling inbound and outbound calls to ensure exceptional customer service and satisfaction.Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries via chat and calls.</li><li>Handle inbound and outbound calls to assist customers and provide solutions.</li><li>Maintain a high level of service knowledge to resolve customer issues effectively.</li><li>Record and update customer information in the system accurately.</li><li>Meet performance targets and adhere to company policies.</li></ul>Requirements:<ul><li>Excellent verbal and written communication skills.</li><li>Previous experience in customer service or call center (preferred).</li><li>Proficiency in using computer and softwares.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Flexible to work in shifts.</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Care: 0-1 year</li></ul>Job Types: Full-time, FresherPay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Officer - Male

Steps Ahead Private Limited

Position Title: Customer Relations Officer Location: Wapda Town, LahoreJob Summary:We are looking for a Customer Relations Officer to manage client interactions, handle data entry tasks, make follow-up calls, and support revenue generation through excellent customer service. The ideal candidate will be friendly, organized, and proactive in ensuring customer satisfaction and smooth front-desk operations.Key Responsibilities:<ul><li>Manage incoming and outgoing customer calls in a professional manner.</li><li>Conduct follow-up calls with clients to ensure service satisfaction and build lasting relationships.</li><li>Handle customer queries, appointments, and complaints efficiently and courteously.</li><li>Perform data entry and maintain accurate customer records in the system.</li><li>Support revenue generation by promoting clinic services</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree</li><li>0-1 year of experience in customer service, sales, or front-desk operations</li><li>Strong communication and interpersonal skills.</li><li>Proficient in MS Office and data entry tasks.</li><li>Friendly, patient, and customer-focused attitude.</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthLocation:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Customer Relations Officer

Oz tech works

* PLEASE NOTE: OFFICE LOCATION IS BAHRIA ORCHARD PHASE-4, PLEASE APPLY ONLY IF YOU CAN TRAVEL TO THIS LOCATION ON DAILY BASIS. ONLY SERIOUS CANDIDATES ARE ENCOURAGED TO APPLY.Job Summary:The Booking Officer at OZ Developers is responsible for managing and coordinating all customer booking activities related to property sales and reservations. This role ensures a smooth and efficient booking process by maintaining accurate records, handling client inquiries, and providing administrative support to the sales and finance teams. The Booking Officer serves as a key liaison between clients and internal departments, ensuring timely updates, accurate documentation, and a seamless customer experience from initial booking through to final allotment.Responsibilities:<ul><li>Confirming bookings and reservations for clients</li><li>Coordinating with other departments to ensure smooth operations</li><li>Handling booking inquiries and resolving issues promptly</li><li>Updating and maintaining accurate records of bookings</li><li>Providing clients with information about available services and options</li><li>Processing payments and issuing receipts for bookings</li><li>Communicating booking confirmations and details to clients</li><li>Monitoring booking systems and ensuring data accuracy</li><li>Assisting clients with changes and cancellations of bookings</li><li>Preparing daily, weekly, and monthly booking reports</li><li>Handling special requests and accommodations for clients</li><li>Ensuring compliance with company policies and procedures</li><li>Providing excellent customer service to enhance client satisfaction</li><li>Maintaining confidentiality of client information</li></ul>Additional Qualifications:<ul><li>Male applicants are encouraged to apply.</li><li>Atleast Intermediate, preferably graduate.</li><li>Should be well presentable and well spoken.</li><li>Candidates with prior experience in customer services / bookings be preferred. However, fresh candidates can also apply.</li><li>Preference will be given to candidates located nearby, within the vicinity of Raiwind.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Booking Officer

BB Holdings

Customer Support Officer Location: Lahore (On-site) Job Type: Full-timeWe are looking for a highly motivated and customer-focused Customer Support Officer to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns. However, freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply.As a Customer Support Officer you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.Key Responsibilities<ul><li>Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner</li><li>Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction</li><li>Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates</li><li>Process orders, returns, and exchanges; escalate issues to relevant departments as needed</li><li>Accurately log and track customer interactions using CRM tools for future reference and reporting</li><li>Follow up on unresolved issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery</li><li>Share feedback and insights on recurring issues or customer trends to support process improvements</li><li>Participate in ongoing training to enhance service skills and product knowledge</li></ul>Qualifications<ul><li>Fresh graduates are welcome to apply</li><li>1.5 to 2 years of experience in a customer support or client services role is preferred</li><li>Strong communication skills in both verbal and written English, with a professional and empathetic tone</li><li>Excellent problem-solving abilities and the confidence to manage challenging situations</li><li>Ability to multitask and handle multiple client issues simultaneously</li><li>Comfortable working under pressure and meeting deadlines while maintaining accuracy</li><li>A positive, proactive attitude and a passion for customer success</li><li>Experience in technical troubleshooting or in an international BPO/call center environment is a plus.</li><li>Age Limit: Less than 40</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and professional development</li><li>A supportive, collaborative, and dynamic team environment</li><li>A chance to work with a diverse group focused on delivering top-tier customer experiences</li></ul>Shift Timings<ul><li>Summer: 01:00 PM &ndash; 10:00 PM</li><li>Winter: 02:00 PM &ndash; 11:00 PM</li></ul>Note: This is an on-site role. Remote work is not available for this position.Ability to Commute: Must be able to commute to Lahore.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Officer

ACE Money Transfer

<div>
 
 About Us:
 
 
 
 We are a dynamic and fast-growing financial technology group headquartered in Manchester, United Kingdom, with an established presence across the UK, Europe, Canada, Australia, Pakistan, and Bangladesh. Our group, encompassing ACE Money Transfer and ACE Union, operates across two regulated verticals: Electronic Money Services (EMI) and Cross-Border Remittances.
 
 
 Through our digital platforms, including mobile apps, web portals, and APIs, we deliver a comprehensive range of regulated financial services. These include digital payments, e-wallets, electronic money issuance, prepaid cards, mobile top-ups, bill payments, and international money transfers, designed to serve both individual and business customers in over 100 countries. By leveraging cutting-edge technologies such as AI for fraud detection, automation for seamless transactions, and partnerships with global leaders like Mastercard, we provide secure, user-friendly, and accessible financial solutions that adapt to the evolving needs of a global customer base.
 
 
 As we scale our EMI and remittance operations amid 2025's fintech landscape&mdash;marked by real-time payments, embedded finance, blockchain integration, and sustainability initiatives&mdash;we are building a leadership team to drive innovation, regulatory compliance, and excellence across our dual-regulated ecosystem.
 
 
 
 Position Summary
 
 
 
 The Customer Experience Officer/Executive will be responsible for ensuring a seamless, efficient, and customer-centric experience across all touchpoints of the remittance journey. This role involves managing customer interactions, addressing queries and complaints, monitoring service quality, and collaborating with internal teams to enhance customer satisfaction. The officer will serve as the voice of the customer, ensuring that the company&rsquo;s remittance services are delivered with reliability, compliance, and empathy.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
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 Act as the first point of contact for customers through phone, email and chat
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 Handle customer inquiries regarding remittance transactions, account setup, service processes, and problem resolution
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 Monitor end-to-end customer journey to identify pain points and recommend process improvements
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 Ensure compliance with regulatory requirements (KYC, AML, data protection) while addressing customer requests
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 Escalate unresolved issues to relevant departments and ensure timely follow-up until closure
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 Maintain accurate records of customer interactions and feedback in the CRM system
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 Assist in creating and implementing customer experience initiatives and service quality standards
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 Collaborate with product, compliance, and operations teams to streamline processes and enhance customer satisfaction
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 Support in preparing periodic reports on customer feedback, complaints, and service performance
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 Educate customers on digital channels, transaction processes, and self-service options to enhance efficiency
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 
 Key Competencies &amp; Skills
 
 
 
 <ul>
 <li>
 Strong communication skills (verbal &amp; written) in English
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 Excellent interpersonal and problem-solving abilities with customer-first mindset
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 Ability to handle stress and work effectively in a fast-paced environment
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 Familiarity with remittance services, financial products, or fintech industry is a plus point
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 Proficiency in MS Office and CRM
 
 
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 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in Business Administration, Finance, Commerce, or related field
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 0&ndash;3 years of experience in customer service/customer experience, preferably in fintech, banking, or remittance industry
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 Fresh graduates with strong communication and customer handling skills may also be considered
 
 
 </li>
 </ul>
 Powered by JazzHR
 
 
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Customer Experience Officer/Executive

TS Orbit

Job OverviewVirtualRep SMC Pvt. Ltd. is seeking a proactive and detail-oriented Chat Support Officer to join our team. The ideal candidate will have prior experience in online chat support and will be responsible for providing timely, accurate, and professional assistance to US based customers through chat.You&rsquo;ll play a key role in ensuring a seamless customer experience while maintaining VirtualRep&rsquo;s high service standards.Key Responsibilities<ul><li>Respond promptly and professionally to customer inquiries via chat.</li><li>Understand customer needs and provide accurate solutions or recommendations.</li><li>Troubleshoot and resolve customer issues efficiently, escalating complex cases when required.</li><li>Maintain up-to-date knowledge of company products, services, and processes.</li><li>Accurately document all customer interactions in the CRM system.</li><li>Coordinate with internal teams to ensure consistent and effective support.</li><li>Continuously enhance communication and product knowledge through training and self-learning.</li></ul>Requirements<ul><li>Experience: Minimum 1 year of experience in chat support roles.</li><li>Communication: Excellent written English with strong grammar and spelling.</li><li>Technical Skills:</li><li>Proficiency using ChatGPT, Grammarly, and CRM/chat software.</li><li>Core Skills:</li><li>Strong multitasking and time management abilities.</li><li>Excellent problem-solving and attention to detail.</li><li>Professional, empathetic, and patient attitude toward customers.</li></ul>Location: Gulberg, Lahore (On-site) Job Type: Full-time Timings: 5:00 PM &ndash; 2:00 AM (PKST)Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Chat Support Officer

Alliance Cables

We are looking for Front Desk Officer ( Female Only) for our DHA Office Lahore.Candidate must be:<ul><li>Graduate</li><li>Good Communication &amp; Marketing Skills</li><li>At least 1- 2 year of experience</li><li>Local ( Nearby Area)</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Front Desk Officer ( Female)

Explore 1073+ Customer service officer in Lahore this November. Find roles across top companies and apply now to boost your career.