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Parkour DXB

Job overview: You will join one of our Parkour DXB branches to support the day-to-day operations of the company, providing a welcoming and professional presence on reception for all customer interactions. You will need to develop a thorough knowledge and understanding of all of our services, and aim to build and maintain good relationships with customers, to enable you to provide an efficient service, encourage customer loyalty and generate new sales.We are a vibrant and fast-moving company where we focus on delivering high-quality sports coaching and excellent customer service in a friendly and welcoming environment.About You:The Customer Service and Administration Representative will be organised, hardworking and flexible with experience of working in a demanding customer service role. You will need to be able to work using your own initiative, multi-task and have the capacity to communicate well on all levels with children and adults, including existing and prospective customers.Specific Role Requirements<ul><li>Manage enquiries, bookings and payments for classes at our facilities</li><li>Develop proficiency in the use of our client management system to manage services, complete bookings and keep customer records up to date</li><li>Respond to phone calls, emails, and messages promptly and thoroughly</li><li>Generate new sales proactively, and execute sales confidently, in person, via phone and email</li><li>Complete transactions efficiently and keep payment records up to date</li><li>Manage customer concerns and issues in a calm and confident manner</li><li>Maintain good communication with the coaching team through relevant updates on student details and providing non-coaching support when required</li><li>Help to maintain a high standard of organisation and cleanliness in all areas of the facility, particularly the reception</li><li>Undertake other administrative tasks as required</li></ul>General<ul><li>Demonstrate a commitment to our shared values of community, teamwork, professionalism, integrity and conscientiousness</li><li>Be aware of and comply with company policies on health and safety, safeguarding and data protection</li></ul>Experience, education, training and skills/characteristics: Essential <ul><li>Experience of providing high quality customer service in a similar face-to-face role</li><li>Experience in an administrative role</li><li>Educated to college level or equivalent</li><li>Experience of using CRM (client relationship management) systems and/or databases</li><li>Fully proficient in use of computer systems including spreadsheets and word processing</li><li>Excellent written and verbal communication and an excellent command of the English language</li><li>Excellent organisational and time management skills, with the ability to prioritise tasks and work well in a busy environment</li><li>Excellent attention to detail</li><li>A friendly, welcoming and helpful nature</li><li>A polite and professional attitude with the ability to remain calm in difficult situations</li><li>A strong work ethic and a commitment to perform the job to the best of your ability</li><li>A flexible approach to work and a demonstrable ability to be proactive and take initiative</li><li>Motivation to learn and develop within the role</li></ul>Desirable<ul><li>Experience of working in the sport and fitness industry</li><li>Experience of working in an environment with children and young people</li><li>Familiarity with Google Suite including Drive, Docs and Sheets</li><li>A current First Aid qualification</li></ul>Job Types: Full-time, PermanentPay: From AED4,000.00 per month

Customer Service Representative

Presentail

Overview Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities <ul><li>Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.</li><li>Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.</li><li>Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.</li><li>Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.</li></ul> Requirements <ul><li>Bachelor's degree or equivalent</li><li>1-2 years proven experience in supporting client success</li><li>Excellent written and verbal communication skills</li><li>Ability to address complaints and issues with effective solutions and a positive attitude</li><li>Passion for delighting customers with above and beyond service</li><li>Excellent time-management and prioritization skills</li><li>Familiarity with CRM system</li></ul>

Customer Service Agent

Silverleaf Real Estate

We are looking for enthusiastic and customer-focused German and Italian-speaking Call Center Agents to join our growing team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, provide product information, resolve issues, and ensure an excellent customer service experience. You must be fluent in either German or Italian, with strong communication skills and a professional attitude.Key Responsibilities:<ul><li>Handle customer calls in German or Italian with accuracy and professionalism</li><li>Provide clear and helpful responses to inquiries</li><li>Manage customer complaints and provide effective solutions</li><li>Maintain customer records and follow internal procedures</li><li>Meet performance targets and service quality standards</li></ul>Requirements:<ul><li>Fluency in German or Italian (native or advanced level)</li><li>Good command of English</li><li>Previous call center or customer service experience is an advantage</li><li>Strong communication and problem-solving skills</li><li>Ability to work under pressure and in a fast-paced environment</li><li>Willingness to work shifting schedules</li><li>Female or Male</li></ul>What We Offer:<ul><li>Competitive salary and performance incentives</li><li>Training and career development opportunities</li><li>Friendly and supportive work environment</li></ul>Job Type: Full-timePay: From AED4,000.00 per month

Hilti Group

<div><div><div><div>MAKE CONSTRUCTION BETTER
As part of the customer service team for Hilti Emirates, the Customer Service Representative is responsible for delivering exceptional customer service through efficient communication, proactive problem-solving, and accurate data management. The role contributes to Hilti's commitment to providing seamless and high-quality support to its customers. 
WHAT YOU'LL DO
'- Customer Interaction: Manage all customer contacts (inbound and outbound via email, chat, and voice) with professionalism to address inquiries about products, applications, pricing, stock availability, and delivery status. 
<ul><li>
Serve as the primary liaison between customers and field personnel, ensuring effective communication.</li><li>
Complaint Resolution: Actively handle customer complaints and strive for First Contact Resolution.</li><li>
Data Management: Ensure 100% accuracy and completeness when entering and maintaining customer master data in the SAP system, including accounts, project locations, and contact details.</li><li>
Sales Channel Promotion: Promote alternative sales channels to customers, driving the adoption of Hilti&rsquo;s Multi-Channel System.</li><li>
Field Support: Provide timely and detailed communication to field-based personnel, including sales leads, customer contact details, and site visit arrangements.</li><li>
Cross-Department Collaboration: Act as a central point of contact, interfacing with Technical Salespersons, Key Account Managers, Technical Support, Hilti Centres, After-Market Service, Credit Services, Logistics, Product Management, and courier services to ensure seamless customer support.</li><li>
Manage administrative tasks, such as handling account holds, back orders, steering orders, and certificate creation.</li><li>
Contribute to improving sales productivity, quality, and overall efficiency.</li></ul>
WHAT YOU&rsquo;LL BRING
'- Bachelor&rsquo;s Degree 
<ul><li>
2-3 years of customer service experience in a fast-paced environment</li><li>
Proficiency in English (additional languages, such as Arabic, are a plus).</li><li>
Strong computer skills ideally in SAP, Genesys, and CRM systems (intermediate to advanced).</li><li>
Excellent telephone manner.</li><li>
High commitment to customer satisfaction and continuous improvement.</li><li>
Self-motivated, energetic, and adaptable to changing priorities.</li><li>
Strong problem-solving skills, with the ability to handle complaints effectively and professionally.</li><li>
Team-oriented mindset with a customer-focused approach and a willingness to explore personal growth potential.</li><li>
Experience or knowledge of LEAN principles and methodologies is a plus.</li></ul>
WHAT&rsquo;S IN IT FOR YOU
At Hilti, you&rsquo;ll be part of something truly special &ndash; a place where you can grow, be inspired every day, and feel surrounded by colleagues who support you. Here, your hard work is always recognized, and your results are rewarded. 
 
 
<ul><li>Competitive salary and industry-leading bonus structure
</li><li>A strong emphasis on work-life balance and well-being, ensuring you have the space to thrive both personally and professionally</li><li>
Fast-track career growth &ndash; promotion opportunities based on performance</li><li>
A global brand with a local heart</li></ul>
WHY HILTI
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we&rsquo;re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you&rsquo;ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you&rsquo;ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork. 
COMMITMENT TO INCLUSION
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together. 
</div></div><div><div>APPLY NOW
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Hilti Emirates

<div>
 
 Make construction better
 
 
 
 As part of the customer service team for Hilti Emirates, the Customer Service Representative is responsible for delivering exceptional customer service through efficient communication, proactive problem-solving, and accurate data management. The role contributes to Hilti's commitment to providing seamless and high-quality support to its customers.
 
 
 
 What You'll Do
 
 
 
 '- Customer Interaction: Manage all customer contacts (inbound and outbound via email, chat, and voice) with professionalism to address inquiries about products, applications, pricing, stock availability, and delivery status.
 
 
 <ul>
 <li>
 Serve as the primary liaison between customers and field personnel, ensuring effective communication.
 </li>
 <li>
 Complaint Resolution: Actively handle customer complaints and strive for First Contact Resolution.
 </li>
 <li>
 Data Management: Ensure 100% accuracy and completeness when entering and maintaining customer master data in the SAP system, including accounts, project locations, and contact details.
 </li>
 <li>
 Sales Channel Promotion: Promote alternative sales channels to customers, driving the adoption of Hilti&rsquo;s Multi-Channel System.
 </li>
 <li>
 Field Support: Provide timely and detailed communication to field-based personnel, including sales leads, customer contact details, and site visit arrangements.
 </li>
 <li>
 Cross-Department Collaboration: Act as a central point of contact, interfacing with Technical Salespersons, Key Account Managers, Technical Support, Hilti Centres, After-Market Service, Credit Services, Logistics, Product Management, and courier services to ensure seamless customer support.
 </li>
 <li>
 Manage administrative tasks, such as handling account holds, back orders, steering orders, and certificate creation.
 </li>
 <li>
 Contribute to improving sales productivity, quality, and overall efficiency.
 
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 '- Bachelor&rsquo;s Degree
 
 
 <ul>
 <li>
 2-3 years of customer service experience in a fast-paced environment
 </li>
 <li>
 Proficiency in English (additional languages, such as Arabic, are a plus).
 </li>
 <li>
 Strong computer skills ideally in SAP, Genesys, and CRM systems (intermediate to advanced).
 </li>
 <li>
 Excellent telephone manner.
 </li>
 <li>
 High commitment to customer satisfaction and continuous improvement.
 </li>
 <li>
 Self-motivated, energetic, and adaptable to changing priorities.
 </li>
 <li>
 Strong problem-solving skills, with the ability to handle complaints effectively and professionally.
 </li>
 <li>
 Team-oriented mindset with a customer-focused approach and a willingness to explore personal growth potential.
 </li>
 <li>
 Experience or knowledge of LEAN principles and methodologies is a plus.
 
 
 
 </li>
 </ul>
 
 What&rsquo;s In It for You
 
 
 
 At Hilti, you&rsquo;ll be part of something truly special &ndash; a place where you can grow, be inspired every day, and feel surrounded by colleagues who support you. Here, your hard work is always recognized, and your results are rewarded.
 
 
 <ul>
 <li>
 Competitive salary and industry-leading bonus structure
 </li>
 <li>
 A strong emphasis on work-life balance and well-being, ensuring you have the space to thrive both personally and professionally
 </li>
 <li>
 Fast-track career growth &ndash; promotion opportunities based on performance
 </li>
 <li>
 A global brand with a local heart
 
 
 
 </li>
 </ul>
 
 Why Hilti
 
 
 
 Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we&rsquo;re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you&rsquo;ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you&rsquo;ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
 
 
 
 Commitment to Inclusion
 
 
 
 At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
</div>

WESCO

Overview As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and / or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. Responsibilities <ul> <li>Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.</li> <li>Process payments for cash account customers.</li> <li>Research and resolve customer problems, acting as the customer liaison between other departments when necessary.</li> <li>Back-up support to sales counter with walk in and telephone inquiries.</li> </ul> Qualifications <ul> <li>High School Degree or Equivalent required</li> <li>Associates' Degree ( / College Diploma (Canada) preferred</li> <li>2-4 years of relevant experience</li> <li>Solid interpersonal skills that allow one to work effectively in a diverse working environment</li> <li>Able to effectively communicate both verbally and in writing</li> <li>Able to work well under pressure</li> <li>Strong attention to detail</li> <li>Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times</li> <li>Computer literate, including effective working skills of MS Word, Excel, and e-mail</li> </ul>

Representative - Customer Service

Presentail SA

Explore 4699+ Customer service rep in Dubai this December. Find roles across top companies and apply now to boost your career.

4699 customer service rep jobs IN Dubai

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