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customer service representative Jobs in Dubai

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AkzoNobel

<div>
 
 About AkzoNobel
 
 
 
 Since 1792, we&rsquo;ve been supplying the innovative paints and coatings that help to color people&rsquo;s lives and protect what matters most. Our world class portfolio of brands &ndash; including Dulux, International, Sikkens and Interpon &ndash; is trusted by customers around the globe. We&rsquo;re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It&rsquo;s what you&rsquo;d expect from a pioneering and long-established paints company that&rsquo;s dedicated to providing sustainable solutions and preserving the best of what we have today &ndash; while creating an even better tomorrow. Let&rsquo;s paint the future together.
 
 
 For more information please visit www.akzonobel.com
 
 
 &copy; 2024 Akzo Nobel N.V. All rights reserved.
 
 
 
 Job Purpose
 
 
 
 We are seeking a dedicated Customer Service Representative to oversee order related operations across Middle Eastern countries for Industrial Coatings (Metal) Middle East. The ideal candidate will liaise with our customers, manage end-to-end order processing, and collaborate with various internal teams to ensure exceptional service delivery
 
 
 
 Key Accountabilities
 
 
 
 <ul>
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 Managing essential day-to-day duties and handling activities across Middle East countries for Industrial Coating Customers.
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 Dealing with the Customers to service their orders.
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 Processing end to end orders including delivery related, TAS (PO, GRN and invoicing).
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 Collaborating closely with Supply/Sales/Demand and Logistic and serving as the initial point of contact for all type of customer related enquiries.
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 To Manage and review task like OTIF, SLOB, and Back Orders.
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 To manage order receipt eA cintly, prioritising timely order processing and good customer interactions and relationships
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 Manages the order-to-cash process with excellence in order processing
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 Registers and processes customer orders in the ERP system received via, electronic mail, and phone or through other contact with the customer.
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 Ensures order processing is handled with accuracy.
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 Raises issues in delivery, documentation and/or invoices process with Supervisor.
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 Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
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 Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
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 Makes proposals for improvements on work processes.
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 Completes registering / filing / archiving of customer service-related documentation.
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 Assures cooperation between customer service and field force regarding administration of customers' orders. Closely cooperates with the Planning,
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 Logistics functions to maintain consistency in approach towards customer service in the organization.
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 Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&amp;E standards and acts in compliance with all regulations.
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 Timely and accurately upload final documents to customer invoice portals,ensuring error-free transactions.
 
 
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 </ul>
 
 Experience
 
 
 
 <ul>
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 At least 3 years customer service experience required.
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 University graduate or equivalent.
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 This role requires written and spoken skills in English languages
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 Knowledge of ERP SAP systems is mandatory.
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 Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills.
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 Must be able to work well in a team environment
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 MS OA ce (xcel / Word / PowerPoint).
 </li>
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 Good customer service and negotiation skills.
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 Able to manage time and prioritize activities actively, and must be able to execute tasks quickly and efficientlySound understanding of other functional areas: sales, supply chain, marketing and logistics.
 
 
 </li>
 </ul>
 At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
 
 
 Requisition ID: 53668
</div>

Customer Service Representative

FALAFEL Damascus

Arabic-Speaking Customer Service RepresentativeJob Description:Visit offices and businesses to introduce our restaurant and services.Build relationships with potential customers.Bring in new business and corporate orders.Handle customer inquiries in Arabic and English.Follow up with clients and maintain good customer service.Report daily visits and new leads.Requirements:Fluent in Arabic (English is a plus).Good communication and customer service skills.Confident visiting offices and meeting new clients.Experience in sales or customer service is preferred.Valid UAE driving license is an advantage (if required).Pay: From AED1,500.00 per monthWork Location: In person

Customer Service Representative ( female Arabic speaking )

DNK Realestate

About the RoleDNK Real Estate is looking for enthusiastic and motivated Sales who are passionate about building a career in sales. No prior real estate experience is required&mdash;we provide comprehensive training, qualified leads, and ongoing support to help you succeed.Key Responsibilities<ul><li>Contact potential clients through company-provided leads.</li><li>Understand customer requirements and recommend suitable Dubai real estate projects.</li><li>Schedule meetings and property viewings for interested clients.</li><li>Follow up with prospects via phone, WhatsApp, email, and CRM.</li><li>Build and maintain strong customer relationships.</li><li>Update all customer interactions accurately in the CRM system.</li><li>Assist senior sales consultants in closing deals.</li><li>Achieve daily, weekly, and monthly sales targets.</li><li>Stay informed about new project launches, market trends, and developer offers.</li><li>Provide excellent customer service throughout the sales process.</li></ul>Requirements<ul><li>Bachelor's degree or equivalent qualification.</li><li>Fresh graduates are encouraged to apply.</li><li>Excellent communication and interpersonal skills.</li><li>Strong willingness to learn and grow in sales.</li><li>Positive attitude with a customer-focused approach.</li><li>Basic computer knowledge (MS Office and CRM knowledge is an advantage).</li><li>Ability to work in a fast-paced, target-driven environment.</li><li>Fluency in English is required; additional languages are a plus.</li></ul>Key Skills<ul><li>Communication Skills</li><li>Sales &amp; Negotiation</li><li>Customer Service</li><li>Relationship Building</li><li>Time Management</li><li>Active Listening</li><li>Problem Solving</li><li>Teamwork</li><li>Adaptability</li></ul>What We Offer<ul><li>Comprehensive Sales &amp; Product Training</li><li>Qualified Company Leads</li><li>Attractive Salary + Performance Incentives</li><li>Career Growth Opportunities</li><li>Employment Visa</li><li>Medical Insurance</li><li>Annual Leave as per UAE Labour Law</li><li>Friendly and Supportive Work Environment</li></ul>Why Join DNK Real Estate?At DNK Real Estate, we believe talent is built through learning and opportunity. Whether you're a recent graduate or looking to start your career in real estate, we'll equip you with the skills, mentorship, and resources needed to become a successful sales professional in Dubai's thriving property market.Pay: From AED5,000.00 per monthWork Location: In person

Styli

<div>
 
 
 Job Title:
 
 Customer Service Representative
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 Reporting To:
 
 Manager - Customer Service
 
 
 
 
 
 
 Introduction:
 
 
 
 STYLI Marketplace is an e-commerce concept founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI marketplace brings over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps.
 
 
 
 
 
 Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI marketplace has quickly become a leading player in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
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 Delivering exceptional customer experience
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 Handle customer interactions via call, email or chat effectively with ownership and empathy
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 Provide accurate order, product, and delivery information.
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 Follow Styli&rsquo;s quality standards (tone, process, empathy)
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 Document all interactions accurately in CRM systems
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 Own and drive key CS metrics across channels - CSAT, Quality Assurance Score (QA), Average Handling Time (AHT), First response time (FRT), and First contact resolution (FCR)
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 </ul>
 
 
 
 
 
 Qualification &amp; Experience:
 
 
 <ul>
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 Bachelor&rsquo;s degree preferred (not mandatory)
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 1&ndash;2 years of experience in Customer Service / E-commerce / Contact Center
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 Fluent in English and Arabic (written &amp; spoken)
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 Knowledge of CRM tools or helpdesk software preferred
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 Willingness to work rotational shifts including weekends or holidays
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 Communication &ndash; Clear, confident, and customer-focused
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 Empathy &ndash; Understands and relates to customer emotions
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 Problem Solving &ndash; Provides logical, fast, and effective solutions
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 Teamwork &ndash; Works collaboratively to achieve common goals
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 Adaptability &ndash; Handles changing workloads and priorities
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 Attention to Detail &ndash; Ensures accuracy in data and communication
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 Time Management &ndash; Handles multiple queries efficiently
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 </ul>
 
 
 
 
 
 At Styli, we are committed to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. As an equal opportunities&rsquo; employer, we celebrate the unique backgrounds, perspectives, and talents of our team members. We believe that a diverse workforce drives innovation and enhances our ability to serve our customers effectively. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are dedicated to creating an environment where everyone has the opportunity to thrive and succeed.
 
 
</div>

DIDC

Job description:Looking for CSR as per the below requirements:-<ul><li>Prefer 1-2 year of experience in Customer Service.</li><li>Sales experience is an Advantage.</li><li>Attested - Bachelor Degree / Diploma/High School.</li><li>Age between 20 - 35 Years.</li><li>Male candidate</li><li>Languages- English &amp; Hindi</li><li>Visit visa and can join immediately</li></ul>- Please mention your visa status / expiry date.- Visa + Medical Insurance + Annual Ticket.Send your CV to ( careers@drivedubai.ae).Job Type: Full-timeWork Location: In person

Customer Service Representative (CS)

Grand Touch Auto

Easy Auto (easyauto.ae) is the UAE's largest independent auto-services directory &mdash; 3,800+ garages, detailers, tint &amp; PPF studios and parts shops listed, with hundreds of customer enquiries delivered to businesses every month. We've launched paid growth packages and member deals, and we're hiring one field rep to sign our founding partners face-to-face.What you'll do:<ul><li>Visit auto businesses across Al Quoz, Ras Al Khor, DIP and Sharjah's industrial areas &mdash; garages, tint/PPF studios, detailers, parts traders, car washes</li><li>Show owners the enquiries we've already sent them (we give you the exact numbers per shop) and sign them onto packages from AED 149/month &mdash; payment collected on the spot by link</li><li>Help owners claim their free Easy Auto listing; collect their deal offer, photos and business details</li><li>Book signed customers into our weekly video-shoot schedule</li><li>Log visits and report daily via WhatsApp</li></ul>What we're looking for:<ul><li>Proven face-to-face sales hustle &mdash; field sales, door-to-door, or you've sold anything to small business owners in the UAE</li><li>Valid UAE residence visa (we are not sponsoring for this role), UAE driving licence + own car</li><li>WhatsApp-native, disciplined with a simple tracking sheet</li><li>English required; Arabic, Hindi/Urdu or Malayalam a strong plus</li><li>Knowing the Dubai car scene is a big plus</li></ul>Pay:<ul><li>Month 1 &mdash; paid trial: AED 1,500 activity guarantee (paid on 50+ logged shop visits: WhatsApp check-in + photo at each stop) plus full sign-up bonuses from day one</li><li>After trial: AED 2,500/month base (same activity standard) plus sign-up bonuses</li><li>Sign-up bonuses &mdash; one-time, paid after the customer's first payment clears:</li><li>Deal Zone Partner (AED 149/mo) &rarr; AED 100</li><li>Starter Bundle (AED 299/mo) &rarr; AED 200</li><li>Partner Growth (AED 399/mo) &rarr; AED 300</li><li>Dominate Bundle or any website package (AED 449&ndash;899/mo) &rarr; AED 500</li><li>Petrol allowance on route days</li><li>Realistic earnings at 3 signings/week: AED 5,500&ndash;8,000/month, tied entirely to results</li><li>You'll be the first salesperson on a growing platform &mdash; territory, targets and growth are yours to take</li></ul>Pay: AED4,000.00 - AED5,000.00 per monthWork Location: In person

Field Sales Representative — Auto Businesses (Dubai) | Base + Sign-up Bonuses

We One

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 To ensure the delivery of smooth, efficient and consistent best practice of the functioning of the customer service desk, you will be responsible in delivery bespoke process and procedure of the overall customer service program and for the centre providing all customers excellent services and ensuring that their expectations are constantly met.
 
 
 
 
 
 
 Job Type: Permanent
 
 
 
 
 Salary: 6K AED
 
 
 
 
 
 
 
 Key Tasks:
 
 
 <ul>
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 Ensure the smooth and efficient operation of the Customer Service Desk by delivering exceptional customer service and consistently meeting customer expectations.
 </li>
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 Maintain comprehensive knowledge of the property, its facilities, and key attractions within Dubai.
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 Respond to general inquiries from customers and stakeholders at the Customer Service Desk.
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 Keep the Customer Service Team Leader, Supervisor, and Manager informed of customer feedback and service-related issues.
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 Handle incoming telephone calls and respond to customer inquiries promptly and professionally.
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 Maintain accurate records of customer service requests, inquiries, and complaints.
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 Resolve customer complaints in accordance with established policies and procedures.
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 Prepare and reconcile shift cash transactions, ensuring all records are accurate and balanced, and securely deposit funds in compliance with company policies.
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 Support fellow Customer Service team members during busy periods to ensure seamless service delivery.
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 Perform meet-and-greet duties for tour groups, school visits, and other organized events as required.
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 Provide customers with accurate information regarding ongoing promotions and ensure all related procedures are followed correctly.
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 Promote, sell, and upsell Dubai Holding Malls' products and services while adhering to established sales procedures.
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 Manage value-added services, including gift wrapping, stroller rentals, wheelchair loans, lost and found, childcare services, and other customer assistance programs.
 </li>
 <li>
 Maintain accurate inventory records for services and products sold at the Customer Service Desk, ensuring compliance with accounting procedures and reporting discrepancies immediately to the Team Leader or Supervisor.
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 Assist the Customer Service Team Leader and Supervisor in collecting and updating information on in-store promotions, events, and activities to keep the team informed.
 </li>
 <li>
 Coordinate with the Customer Service Team Leader to ensure mall directories are accurate and up to date, reporting any discrepancies promptly.
 </li>
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 Direct media inquiries to the appropriate Palm Jumeirah Malls department or representative.
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 Report equipment malfunctions, supplier shortages, or any operational issues immediately to the immediate supervisor.
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 Monitor the condition of mall common areas, restrooms, signage, and other public facilities, reporting any maintenance or cleanliness concerns to ensure the mall maintains a high standard of presentation.
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 Ensure brochure racks remain clean, organized, and fully stocked at all times.
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 Maintain the cleanliness, organization, and professional appearance of the Customer Service Desk at all times.
 </li>
 </ul>
 
 
 
</div>

Call Center Agent

Explore 369+ Customer service rep in Dubai this August. Find roles across top companies and apply now to boost your career.

369 customer service rep jobs In Dubai

Customer Service Representative

Customer Service Representative ( female Arabic speaking )

Customer Service Representative

Customer Service Representative

Customer Service Representative (CS)

Field Sales Representative — Auto Businesses (Dubai) | Base + Sign-up Bonuses

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