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customer service rep

DIDC

Job description:Looking for CSR as per the below requirements:-<ul><li>Prefer 1-2 year of experience in Customer Service.</li><li>Sales experience is an Advantage.</li><li>Attested - Bachelor Degree / Diploma/High School.</li><li>Age between 20 - 35 Years.</li><li>Male candidate</li><li>Languages- English &amp; Hindi</li><li>Visit visa and can join immediately</li></ul>- Please mention your visa status / expiry date.- Visa + Medical Insurance + Annual Ticket.Send your CV to ( careers@drivedubai.ae).Job Type: Full-timeWork Location: In person

Customer Service Representative (CS)

zcreatix

<div><div><div><h5 class="jobSectionHeader">Overview</h5> 
</div><div><h4 class="jobSectionHeader">Job Details</h4> 


Manage communication with customers through the company website and other online channels while delivering professional and timely support.

Present the company's products and services in a clear, friendly, and easy-to-understand manner to both new and existing customers.

Provide accurate information, guidance, and assistance to help customers make informed decisions and resolve service-related questions.

Respond to customer inquiries promptly and provide ongoing support to ensure a positive customer experience.

Receive, investigate, and resolve customer complaints while following up on open cases until they are successfully closed.

Maintain accurate customer records and prepare administrative documentation related to customer service activities.

Work closely with internal departments to ensure customer requests and issues are handled efficiently and within agreed timelines.

Monitor customer interactions and service activities to identify opportunities for improving customer satisfaction and service quality.

Follow company procedures and service standards while maintaining confidentiality of customer information.

Support customer retention by building positive relationships and delivering consistent, high-quality service.
<h4 class="jobSectionHeader">
Job Experience Requirements</h4> 


Previous experience in customer service, sales, call center, or a similar customer-facing role will be considered an advantage but is not required.

Good communication and presentation skills with the ability to interact confidently and professionally with customers.

Basic computer knowledge and experience using online platforms, digital systems, and common office applications.

Target-oriented mindset with the ability to achieve assigned performance and service goals.

Willingness to learn new skills, adapt to new processes, and continuously improve performance.

Good organizational and time management skills with the ability to handle multiple customer cases effectively.

Strong problem-solving skills with a customer-focused approach and attention to detail.

About Company: 
ZCREATIX is a modern and growth-oriented organization focused on delivering high-quality results across multiple industries. We value creativity, innovation, and teamwork, and we are looking for motivated individuals who want to grow professionally while contributing to impactful projects in a fast-paced environment.
</div></div><div></div><div><div><h5 class="jobSectionHeader">Job Nature</h5>
</div><div>Full Time
</div></div><div></div><div><div><h5 class="jobSectionHeader">Job Location</h5>
</div><div>Dubai
</div></div><div></div><div><div><h5 class="jobSectionHeader">Job Level</h5>
</div><div>Sr. Position</div></div></div><div></div>

Telephone Agent

DreamGateway Immigration Services L.L.C

We're Hiring: Outreach Agent (Customer Service) | Dubai, UAEWe're Urgently looking for a motivated Outreach Agent to join our growing team! If you're confident in communicating with people, enjoy building relationships, and are eager to kick-start your career in customer service, we'd love to hear from you.Location: Dubai, UAE Experience: Freshers are welcome to apply (Candidates currently based in Dubai are preferred)Key Responsibilities<ul><li>Conduct outbound calls to prospective and existing clients to introduce our services and gather customer feedback.</li><li>Support client onboarding by explaining our services, features, and benefits clearly and professionally.</li><li>Maintain accurate customer records using CRM systems and Microsoft Office applications.</li><li>Deliver exceptional customer service with excellent phone etiquette and communication skills.</li><li>Analyze customer interactions and feedback to help improve outreach strategies.</li><li>Collaborate with team members to enhance customer engagement and overall service quality.</li></ul>Requirements<ul><li>Basic knowledge or experience in customer service, outbound calling, tele sales, sales, or call center operations is an advantage.</li><li>Excellent verbal communication and interpersonal skills.</li><li>Strong persuasion and negotiation abilities with a customer-focused mindset.</li><li>Fluency in English is required.</li><li>Positive attitude, willingness to learn, and ability to work in a fast-paced environment.</li></ul>Why Join Us?<ul><li>Excellent opportunity for fresh graduates and entry-level candidates.</li><li>Supportive and collaborative work environment.</li><li>Career growth and professional development opportunities.</li></ul>Work Location: In person

Call Center Executive

<div>
 
 
 Call Center Quality Assurance (QA) Executive
 
 
 
 
 
 <ul>
 <li>
 
 Location: UAE
 
 </li>
 <li>
 
 Salary: AED 6,500 (All-Inclusive)
 
 </li>
 </ul>
 
 
 
 
 
 Job Purpose
 
 
 
 
 
 
 The Call Center Quality Assurance (QA) Executive is responsible for monitoring and evaluating customer interactions to ensure compliance with quality standards, operational procedures, and customer service excellence. The role focuses on identifying improvement opportunities, providing constructive feedback, and supporting continuous performance enhancement across the contact center.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Monitor and evaluate inbound and outbound customer calls, emails, chats, and other customer interactions against established quality standards.
 
 
 
 
 
 Score interactions using approved quality assurance scorecards and document evaluation results accurately.
 
 
 
 
 
 Provide timely, constructive feedback and coaching recommendations to Team Leaders and Customer Service Representatives.
 
 
 
 
 
 Identify quality trends, recurring issues, and areas requiring improvement, and recommend corrective actions.
 
 
 
 
 
 Participate in quality calibration sessions to ensure consistency and fairness in evaluations.
 
 
 
 
 
 Prepare daily, weekly, and monthly quality reports, highlighting key findings and performance trends.
 
 
 
 
 
 Ensure adherence to company policies, procedures, compliance requirements, and customer experience standards.
 
 
 
 
 
 Collaborate with Operations, Training, and Team Leaders to improve service quality and operational performance.
 
 
 
 
 
 Support continuous improvement initiatives by identifying opportunities to enhance customer satisfaction and process efficiency.
 
 
 
 
 
 Maintain accurate records of quality evaluations and ensure confidentiality of customer information.
 
 
 
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 
 Bachelor's degree or Diploma in Business Administration or a related field is preferred.
 
 
 
 
 
 1&ndash;2 years of experience in a Call Center Quality Assurance role or within a customer service/call center environment.
 
 
 
 
 
 Experience using quality monitoring tools and scorecards is an advantage.
 
 
 
 
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 
 
 
 Strong attention to detail and analytical skills.
 
 
 
 
 
 Excellent verbal and written communication skills in English (Arabic is an advantage).
 
 
 
 
 
 Good coaching and feedback delivery skills.
 
 
 
 
 
 Strong understanding of call center quality standards and customer service best practices.
 
 
 
 
 
 Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
 
 
 
 
 
 Ability to identify trends and recommend process improvements.
 
 
 
 
 
 Strong organizational and time management skills.
 
 
 
 
 
 Ability to work collaboratively in a fast-paced environment.
 
 
 
 
 
 
 Salary: AED 6,500 (All-Inclusive)
 
 
</div>

Call Center Quality Assurance (QA) Executive

Marriott International

<div>Additional Information 
Job Number26094989 
Job CategorySales &amp; Marketing 
LocationMarasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Assists in leading the property&rsquo;s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Developing &amp; Executing Sales Strategies
<ul><li>Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.</li></ul>
<ul><li>Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.</li></ul>
<ul><li>Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.</li></ul>
<ul><li>Assists with the development and implementation of promotions, both internal and external.</li></ul> 
Maximizing Revenue
<ul><li>Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).</li></ul>
<ul><li>Recommends booking goals for sales team members.</li></ul> 
Managing Sales Activities
<ul><li>Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.</li></ul>
<ul><li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul> 
Analyzing &amp; Reporting on Sales and Financial Data
<ul><li>Analyzes market information by using sales systems and implements strategy to achieve property&rsquo;s financial room and catering goals.</li></ul>
<ul><li>Assists Revenue Management with completing accurate six period projections.</li></ul>
<ul><li>Reviews sales and catering guest satisfaction results to identify areas of improvement.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.</li></ul>
<ul><li>Ensures that a customer recognition program is in effect throughout Sales.</li></ul>
<ul><li>Executes and supports the company&rsquo;s Customer Service Standards and property&rsquo;s Brand Standards.</li></ul>
<ul><li>Participates in and practices daily service basics of the brand.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li></ul>
<ul><li>Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li></ul> 
Building Successful Relationships
<ul><li>Develops and manages relationships with key stakeholders, both internal and external.</li></ul>
<ul><li>Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.</li></ul>
<ul><li>Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.</li></ul>
<ul><li>Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Assistant Director of Sales - The St. Regis Downtown Dubai

D Luxe Car Care

The Branch Manager is fully accountable for the day-to-day management of the branch and every job function operating within it &mdash; including detailing, paint protection and coatings, window tinting, vinyl wrapping, the paint shop and body shop, the service center, and the customer lounge and front-of-house team. This is a hands-on, single-point-of accountability role: the Branch Manager owns operational performance, staff management, customer experience, financial results, and compliance across the entire branch, and reports directly to the CEO on all aspects of the business.Key Responsibilities:1. Overall Branch &amp; Operations Management<ul><li>Own the daily running of the branch, with direct oversight of every job function and department operating within it &mdash; detailing, PPF and ceramic coating, window tinting, vinyl wrapping, paint shop, body shop, service center, and the customer lounge/reception. </li><li>Ensure every department works in a coordinated, cohesive workflow so vehicles move through the branch on schedule and to the expected quality standard.</li><li>Plan and manage daily scheduling, bay allocation, and resource/staff deployment across all service lines. </li><li>Ensure all work is carried out in line with brand standards (including XPEL certified-installer standards), SOPs, and manufacturer guidelines. Act as the final point of escalation for any operational issue arising in any function within the branch. </li></ul>2. Staff &amp; Team Leadership <ul><li>Directly supervise, coach, and manage all branch staff across every function &mdash; service advisors, technicians, detailers, painters, and support/lounge staff.</li><li>Set individual and team targets, conduct performance reviews, and manage rosters, leave, and attendance. </li><li>Identify staffing and training needs and coordinate recruitment and onboarding with HR.</li><li>Build and maintain a high-performing, accountable, customer-first team culture across the branch</li></ul>3. Customer Experience <ul><li>Own the end-to-end client journey &mdash; booking, drop-off, lounge experience, service updates, and vehicle handover.</li><li>Personally handle escalated customer complaints and service recoveries. </li><li>Monitor customer satisfaction, Google reviews, and loyalty programme engagement, and act on feedback.</li></ul>4. Financial &amp; Sales Performance<ul><li>Own the branch P&amp;L &mdash; manage budgets, control costs, and drive revenue across all service lines. </li><li>Track sales performance against targets, including upselling of services, packages, and the loyalty programme.</li><li>Review and approve quotations, invoicing, and payment processes for the branch.</li></ul>5. Inventory &amp; Vendor Management <ul><li>Manage inventory of consumables and materials (PPF, wrap film, coating products, paint, spare parts) across all departments.</li><li>Liaise with suppliers and vendors; maintain adequate stock levels while controlling wastage and cost. </li></ul>6. Compliance, Safety &amp; Quality Control <ul><li>Ensure the branch complies with UAE labor law, health &amp; safety regulations, and internal company policy.</li><li>Carry out quality-control checks and spot audits on completed work across every service line. </li><li>Maintain required certifications and standards (e.g., XPEL Certified Installer status) across the relevant teams.</li><li>7. Reporting to the CEO</li></ul>The Branch Manager is responsible for the daily activities of the company at branch level and must keep the CEO fully informed through structured, regular reporting:<ul><li>Daily Report &mdash; bookings, jobs in progress and completed, revenue, staffing/attendance, and any incidents or issues. </li><li>Weekly Report &mdash; performance summary against targets, staff attendance and utilisation, ongoing issues, and key KPIs.</li><li>Monthly Report &mdash; branch P&amp;L, sales performance by service line, customer satisfaction metrics, and staff performance. </li><li>Quarterly Report &mdash; strategic performance review, targets vs. actuals, and improvement/action plans for the following quarter.</li><li>Present all reports directly to the CEO and attend regular performance review meetings. </li></ul>8. Strategic Support <ul><li>Provide input to the CEO on pricing, promotions, and new service offerings.</li><li>Support the CEO on strategic initiatives, including expansion plans or the rollout of new service lines. </li></ul>Requirements &amp; Qualifications <ul><li>Proven experience (5+ years) managing a luxury automotive service, detailing, or retail branch, with oversight of multiple departments/job functions.</li><li>Strong leadership skills with a track record of building and managing high-performing teams. </li><li>Excellent client relationship management and communication skills.</li><li>Previous experience in a similar managerial role within the UAE market. </li><li>Solid understanding of automotive service operations; experience with detailing, PPF, ceramic coating, body shop, or paint shop operations is highly preferred.</li><li>Strong financial acumen, including budgeting, P&amp;L ownership, and structured reporting. </li><li>Comfortable preparing and presenting daily, weekly, monthly, and quarterly performance reports to senior leadership.</li><li>Proficiency with reporting, CRM, or POS systems and standard office software (Excel in particular). English required; Arabic is an advantage.</li><li>Valid UAE driving license preferred. </li></ul>Key Skills <ul><li>Leadership &amp; People Management</li><li>Cross-Functional Operational Oversight </li><li>Customer Service Orientation Financial Acumen &amp; P&amp;L Management </li><li>Reporting &amp; Analytical Skills</li><li>Problem-Solving Under Pressure </li><li>Multi-Tasking Across Departments</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Automotive: 5 years (Required)</li></ul>Language:<ul><li>English, Arabic (Required)</li></ul>Work Location: In person

Branch Manager

Scope Investment

<h2>About the Company</h2> Al Boom Marine is a well-established marine and leisure company in the UAE, offering a wide range of marine products, equipment, water sports, and lifestyle solutions. With a strong focus on quality, customer service, and industry expertise, the company serves both marine enthusiasts and professional customers.<h2> </h2><h2>About the Role</h2> The Sales Associate is responsible for delivering an excellent in-store customer experience while supporting the achievement of sales targets. The role involves understanding customer needs, recommending suitable products, maintaining strong product knowledge, and ensuring the store is presented and operated to high standards. <h2>Job Responsibilities</h2><h3> </h3><h3>1. Customer Service &amp; Sales</h3><ul><li>Greet customers warmly and assist them in identifying their needs and preferences.</li><li>Deliver excellent customer service by providing product information, offering alternatives, and cross-selling or upselling products.</li><li>Maintain in-depth knowledge of the store’s product range, ongoing promotions, and brand initiatives.</li><li>Handle customer inquiries and complaints professionally, escalating when necessary.</li><li>Achieve and exceed individual and store-level sales targets (KPIs) on a daily, weekly, and monthly basis.</li></ul><h3> </h3><h3>2. Store Operations</h3> <ul><li>Ensure merchandise is displayed and replenished in accordance with visual merchandising standards.</li><li>Maintain cleanliness, organization, and overall appearance of the store and fitting rooms.</li><li>Follow stock management processes, including receiving, price tagging, and storing products.</li><li>Assist in periodic stock takes, inventory audits, and reporting of discrepancies.</li></ul><h3> </h3><h3>3. Cash Handling</h3> <ul><li>Operate the POS (Point of Sale) system efficiently.</li><li>Accurately process customer transactions, returns, and exchanges.</li><li>Handle cash and card transactions in compliance with company policies and procedures.</li></ul><h3> </h3><h3>4. Team Collaboration</h3> <ul><li>Proactively engage in team meetings, sales huddles, and product knowledge sessions to stay aligned with store goals and initiatives.</li><li>Communicate operational challenges, customer feedback, or product-related issues promptly to the Store Manager to support continuous improvement and customer satisfaction.</li></ul><h2> </h2><h2>Job Requirements</h2> <ul><li>Previous experience in retail sales or customer service, preferably in a premium retail, marine, sports, or lifestyle environment.</li><li>Strong communication, interpersonal, and customer service skills.</li><li>Confident and proactive approach to selling and achieving sales targets.</li><li>Good product-learning ability and willingness to develop knowledge of marine and leisure products.</li><li>Ability to identify customer needs and recommend appropriate products or alternatives.</li><li>Basic knowledge of POS systems, cash handling, and retail store operations.</li><li>Good organizational skills with strong attention to detail.</li><li>Ability to work effectively as part of a team in a fast-paced retail environment.</li><li>Flexible to work weekends, public holidays, and varied shifts when required.</li><li>Fluency in English; additional languages, particularly Arabic or Russian, would be an advantage.</li></ul>

Sales Associate - Retail

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