receptionist

sales executive

telesales executive

sales manager

account manager

customer service rep

Nosrati MM LLC Dubai

Alleen reageren indien u uitstekend Nederlands kunt spreken en schrijven.Perfect Dutch speaking and writing is required for this job.Job description:Is the customer always central to you? Are you stress resistant and flexible? Then read on and maybe you will soon be our new colleague! We are looking for an enthusiastic new colleague for our customer service department. You enjoy working in a dynamic and rapidly changing environment where no day is the same. You are a real team player, which is important because you are going to work together with other colleagues. We are a young, hard-working and close-knit team, which loves fun and where everyone is ready for each other. In this position you are responsible for handling all questions from the customer via telephone, e-mail and social media. For this you are often in contact with your colleagues from other departments to answer questions from the customer as well as possible. Our customer service is open from 8 a.m. to 17 p.m. NL timings. From Monday till Friday.In short, you are going to do the following:<ul><li>Handling customer questions via telephone, e-mail and social media.</li><li>Administrative processing of customer questions.</li><li>Connect with different colleagues to solve customer questions.</li><li>Keep customer administration system up to date.</li><li>Identify and solve problems / questions with colleagues and with customers immediately.</li></ul>Requirements:<ul><li>Minimum MBO working and thinking level Experience in a customer-oriented environment</li><li>Excellent command of the Dutch language in speech and writing.</li><li>Due to the dynamic environment you must be able to switch quickly; so you are flexible.</li><li>You are customer-oriented and you can listen well.</li><li>You recognize yourself in these: Customer focus Flexibility | Oral &amp; written communication Listening | Quality orientation.</li><li>Perfect Dutch speaking and writing is required for this job.</li></ul>Job Type: Full-timeLanguage:<ul><li>Dutch (Required)</li></ul>Work Location: In person

Customer Service Representative Dutch native speakers

Hilti Emirates

<div>
 
 Make your career real with Hilti
 
 
 
 The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for always offering an exceptional level of service to our Hilti clients.
 
 
 
 What You'll Do
 
 
 
 As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions. Key responsibilities include:
 
 
 To process all contacts (inbound and outbound-E-Mail, Fax, chat, and voice) from customers in an efficient and professional manner to satisfy (not all-inclusive list): product &amp; application questions, pricing enquiries/verbal request for quotation stock availability, delivery status, contacting/up-dating field personnel as per communication policy.
 
 
 To actively manage Customer complaint handling and provide First Contact Solution wherever possible. Follow up open tasks daily to ensure customer satisfaction.
 
 
 To take responsibility for Customer Master Data by ensuring 100% accuracy and completeness whilst entering new accounts, project location&rsquo;s and contact details into SAP system.
 
 
 To actively promote the use of other sales channels to the customer in order to drive Multi Channel System orchestration.
 
 
 To support field-based personnel by providing: on-time, detailed and accurate communication, sales leads gathered from customer contacts, arranging contact/site visits with customers.
 
 
 To act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Technical Support, Hilti Centre, After Market Service, Credit Services, Logistics, Product Management &amp; currier service to provide quality Customer Service.
 
 
 To maintain additional tasks as identified by management, in areas such as: administration (account hold, back orders, steering orders, certificate creation &ndash; if processed by the individual), sales, productivity, quality.
 
 
 
 What You&rsquo;ll Bring
 
 
 
 UAE National Family Book (to comply with the UAE Emiratization law)
 
 
 A Bachelor&rsquo;s Degree
 
 
 Proficiency in English (verbal and written)
 
 
 Good computer skills (ideally SAP)
 
 
 An excellent telephone manner
 
 
 Exceptional interpersonal and negotiation skills
 
 
 High commitment to customer satisfaction
 
 
 Team playing skills with strong customer orientation
 
 
 Self-motivation, highly energetic, outgoing character and willingness to explore self-Potential in different area
 
 
 
 What&rsquo;s In It For You
 
 
 
 Show us what you&rsquo;re made of and we&rsquo;ll offer you opportunities to move around the business &ndash; to work abroad, experience different job functions and tackle different markets. It&rsquo;s a great way to find the right match for your ambitions and achieve the exciting career you&rsquo;re after.
 
 
 
 Why Hilti
 
 
 
 Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we&rsquo;re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you&rsquo;ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you&rsquo;ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
 
 
 
 Commitment to Inclusion
 
 
 
 At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
</div>

Customer Service Representative (Emiratised Role)

Duserve Facilities Management

<div>**Please submit your application with subject line as for the Job applying for, and if you only MEET the requirements. Interested candidates may submit their CV, /Resume, passport, visa copy, notice period and salary expectations to careers@duservefm.ae** 

Job purpose:
To provide administrative and customer support, manning the reception counter and other duties according to the defined standards and policies. 

Key accountabilities:
Description Performance Indicators:
<ul><li>Customer Service Management: Meet and greet clients and visitors. Attend to customer calls and respond to emails in timely and professional manners. Assign the leads received from all channels. Responsible for the Agent agreements and commissions. Support in the renewal of agreements for existing customers</li>
<li>Information Security Risk (ISR) Compliances: Be responsible for ensuring confidentiality, integrity, and availability of business information are maintained by adhering to the corporation&rsquo;s information security policies, processes, and programs. Stay always informed about the changes in the corporation&rsquo;s information security management system and ensure compliance with existing and future information security regulations.</li></ul> 

Job Description:
<ul><li>Policies and procedures: Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</li>
<li>QHSSE: Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed</li>
<li>AD-HOC REQUESTS: Perform additional duties commensurate with the current role, as and when requested by the direct manager. Train, develop and mentor UAE Nationals, if assigned</li></ul> 

Knowledge &amp; Technical Skills:
<ul><li>Administrative Know-how</li>
<li>Effective communication skills</li>
<li>Reports preparation</li></ul> 

Minimum Education:
<ul><li>Bachelor&rsquo;s Degree in any discipline or equivalent or Undergraduate with adequate experiences.</li></ul> 

Minimum Experience:
<ul><li>Minimum 3 years&rsquo; experience in similar role for similar industry.</li></ul> 

<div>Location: Dubai, UAE</div></div>

Customer Service Representative

Confidential

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a dedicated and customer-focused Contact Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound customer interactions, providing exceptional service, and resolving inquiries efficiently. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.
 
 
 
 
 
 
 Job Type: Permanent
 
 
 
 
 Salary: 6000 AED
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 1. Customer Interaction:
 
 
 <ul>
 <li>
 Handle inbound and outbound calls, emails, and chats in a professional and timely manner.
 </li>
 <li>
 Assist customers with inquiries, complaints, product/service information, and issue resolution.
 </li>
 <li>
 Provide accurate and complete information to customers while maintaining a high level of professionalism.
 </li>
 </ul>
 
 
 
 
 
 2. Problem Resolution:
 
 
 <ul>
 <li>
 Identify and escalate priority issues to the appropriate department or supervisor.
 </li>
 <li>
 Follow up on customer inquiries and ensure timely resolution of issues.
 </li>
 <li>
 Document all customer interactions and transactions in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 3. Customer Satisfaction:
 
 
 <ul>
 <li>
 Strive to meet or exceed performance metrics, including call quality, response time, and customer satisfaction scores.
 </li>
 <li>
 Build rapport with customers and maintain a positive, empathetic, and professional attitude
 </li>
 </ul>
 
 
 
 
 
 4. Product/Service Knowledge:
 
 
 <ul>
 <li>
 Stay up-to-date on company products, services, policies, and procedures.
 </li>
 <li>
 Provide recommendations and upsell/cross-sell products or services when appropriate.
 </li>
 </ul>
 
 
 
 
 
 5. Team Collaboration:
 
 
 <ul>
 <li>
 Work collaboratively with team members and other departments to ensure a seamless customer experience.
 </li>
 <li>
 Participate in training sessions and team meetings to improve skills and knowledge.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 High school diploma or equivalent; college degree preferred.
 </li>
 <li>
 Proven experience in a customer service or contact center role is a plus.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong active listening and problem-solving abilities.
 </li>
 <li>
 Proficiency in using computers, CRM software, and contact center tools.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Patience, empathy, and a positive attitude when dealing with customers.
 </li>
 <li>
 Flexibility to work in shifts, including evenings, nights, weekends, and holidays if required
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Fluent or multilingual abilities are a plus.
 </li>
 <li>
 Experience in handling customer inquiries via phone, email, and live chat.
 </li>
 <li>
 Knowledge of the industry or product line offered by the company.
 </li>
 </ul>
</div>

Just Fix Facilities Management Services

We are looking for Customer Service Representative for our E-Commerce company, located in Downtown, DubaiMust have experience as a CSR in an e-commerce company in UAE for a minimum of 2 yearsEnglish proficiency is a mustImmediate joiner for nowPay: AED4,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have as a Customer Service Representative in E-Commerce company?</li><li>Nationality?</li><li>Gender?</li><li>Age?</li><li>Expected salary?</li><li>What is your visa?</li><li>When you can join/</li></ul>Work Location: In person

E-Commerce-Customer Service Representative

Four K Building Materials

Customer Service Representative (Arabic Speaker- Female)Location: Dubai Industrial City (DIC)Experience: 1+ yearResponsibilities:<ul><li>Handle B2B customer inquiries from sales representatives and walk-in clients via phone, email, and WhatsApp.</li></ul>Process orders and coordinate with the sales team.<ul><li>Assist customers with product details and availability.</li><li>Follow up on deliveries and resolve any customer issues.</li><li>Maintain records of customer interactions and transactions.</li><li>Prepare quotations, book sales orders, and ensure inventory availability.</li><li>Follow up on payments as per company policy.</li><li>Register new customers and coordinate contract creation for profile setup.</li><li>Track deliveries and address customer issues promptly.</li></ul>نوع الوظيفة: دوام كاملموقع العمل: بشكل شخصي

Customer Service Representative (Arabic Speaker) - Female Only

Nosrati Marketing Management LLC Dubai

Alleen reageren indien u uitstekend Nederlands kunt spreken en schrijven.Perfect Dutch speaking and writing is required for this job.Job description:Is the customer always central to you? Are you stress resistant and flexible? Then read on and maybe you will soon be our new colleague! We are looking for an enthusiastic new colleague for our customer service department. You enjoy working in a dynamic and rapidly changing environment where no day is the same. You are a real team player, which is important because you are going to work together with other colleagues. We are a young, hard-working and close-knit team, which loves fun and where everyone is ready for each other. In this position you are responsible for handling all questions from the customer via telephone, e-mail and social media. For this you are often in contact with your colleagues from other departments to answer questions from the customer as well as possible. Our customer service is open from 8 a.m. to 17 p.m. NL timings. From Monday till Friday.In short, you are going to do the following:<ul><li>Handling customer questions via telephone, e-mail and social media.</li><li>Administrative processing of customer questions.</li><li>Connect with different colleagues to solve customer questions.</li><li>Keep customer administration system up to date.</li><li>Identify and solve problems / questions with colleagues and with customers immediately.</li></ul>Requirements:<ul><li>Minimum MBO working and thinking level Experience in a customer-oriented environment</li><li>Excellent command of the Dutch language in speech and writing.</li><li>Due to the dynamic environment you must be able to switch quickly; so you are flexible.</li><li>You are customer-oriented and you can listen well.</li><li>You recognize yourself in these: Customer focus Flexibility | Oral &amp; written communication Listening | Quality orientation.</li><li>Perfect Dutch speaking and writing is required for this job.</li></ul>Job Types: Full-time, PermanentLanguage:<ul><li>Dutch (Required)</li></ul>Work Location: In person

Customer Service Representative Dutch native speakers only

Explore 700+ Customer service rep in Dubai this May. Find roles across top companies and apply now to boost your career.

700 customer service rep jobs In Dubai

Customer Service Representative Dutch native speakers

Customer Service Representative (Emiratised Role)

Customer Service Representative

Customer Service Representative

E-Commerce-Customer Service Representative

Customer Service Representative (Arabic Speaker) - Female Only

Customer Service Representative Dutch native speakers only