sales executive

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customer service rep

EGMA LENS Factory L.L.C

EGMA is seeking a Customer Service Agent with a background in Optometry or Optical Sciences to join our technical support team. This is a client-facing role focused on serving optical stores and internal sales teams by providing professional guidance on prescriptions, handling technical complaints, and ensuring seamless order and service support.Key Responsibilities:<ul><li>Respond to customer queries via phone and email regarding prescriptions, lenses, and orders</li><li>Validate and recommend suitable lens materials based on optical requirements</li><li>Troubleshoot product complaints related to vision discomfort, coatings, or fitting issues</li><li>Coordinate with production, logistics, and sales to ensure full resolution</li><li>Log communication and follow-ups using ERP/CRM systems</li><li>Guide customers on lens features, limitations, and customizations</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree in Optometry or any related field</li><li>Minimum 1 year experience in optical service, optometry clinics, or related customer support</li><li>Strong knowledge of ophthalmic lenses and coatings</li><li>Proficient in English, both spoken and written</li><li>Experience using ERP tools is a plus</li><li>Calm, detail-oriented, and customer-focused personality</li></ul>Why Join EGMA?<ul><li>Be part of a technical team serving leading optical brands across the UAE and beyond</li><li>Work in a rotational shift schedule with cross-functional coordination</li><li>Continuous learning in optical product lines, systems, and professional growth</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,900.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>optical related support: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Customer Service Agent

Kaizen Asset Management Services

<div>KAIZEN Asset Management Services, a premier property management firm based in Dubai, is committed to excellence in service and client satisfaction. We are currently seeking a highly skilled and motivated Customer Service Representative, specifically targeting Emirati talent, to enhance our team's capability in providing outstanding customer support.
This role will be instrumental in maintaining and improving the relationship between our company and our clients by providing exemplary service. The successful candidate will demonstrate professionalism, cultural knowledge, and a commitment to delivering the highest standards of customer service.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Respond to customer inquiries promptly and professionally through various communication channels, including phone and email.</li>
<li>Provide detailed information about our property management services, leasing options, and amenities.</li>
<li>Address customer concerns and resolve issues effectively, ensuring a high level of customer satisfaction.</li>
<li>Maintain accurate records of customer interactions and update the CRM system as needed.</li>
<li>Collaborate with other departments to ensure customer requests are met in a timely manner.</li>
<li>Provide feedback on customer interactions to improve service delivery and customer experience.</li>
<li>Conduct follow-ups to ensure that customers are satisfied with the resolution of their inquiries.</li>
<li>Assist in developing and implementing customer service initiatives to enhance overall customer engagement.</li>
<li>Stay informed about industry trends and developments to better assist customers.</li>
</ul>Requirements
Education &amp; Nationality: Bachelor's degree in a relevant field. Must be an Emirati National with a Family Book.
Experience: Customer service experience (real estate/property management preferred).
Skills:
<ul><li>Proficient in Arabic and English (written and spoken).</li>
<li>Good with Microsoft Office (especially Excel) and CRM software.</li>
<li>Strong organizational, problem-solving, and interpersonal skills.</li>
</ul>Qualities:
<ul><li>Self-motivated team player interested in new technology.</li>
<li>Able to work well in a fast-paced environment, anticipate issues, and offer solutions.</li>
<li>Detail-oriented and professional.</li>
</ul>CAN JOIN IMMEDIATELY.</div>

Customer Service Representative - Emirati Talent

Pinoy Arabian

We are seeking a motivated and customer-focused individual to join our tourism company as a Customer Service Representative.Key Responsibilities:<ul><li>Handle customer inquiries via phone, email, and chat with professionalism and efficiency.</li><li>Assist customers with bookings, cancellations, and modifications.</li><li>Provide detailed information about our tours, packages, and services.</li><li>Resolve customer complaints and issues promptly, escalating to management when necessary.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Collaborate with other team members to ensure customer satisfaction.</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 per monthLanguage:<ul><li>Tagalog (Required)</li></ul>

Customer Service Representative

Stryker

<div><h3 class="jobSectionHeader">Why join Stryker?</h3>
Looking for a place that values your unique talents? Discover Stryker's award-winning culture. 
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards &ndash; not to mention various social and recreational activities, all of which are location specific.<h3 class="jobSectionHeader">
Job description</h3>
We are excited to be named one of the World&rsquo;s Best Workplaces by Fortune Magazine!
 
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards &ndash; not to mention various social and recreational activities, all of which are location specific.<div> 
What you will do :<ul><li>
Process Customer orders (Oracle) and monitor delivery dates and work on dates improvement</li><li>
Work with the Purchasing team, Suppliers, Commercial teams, RAQA, Finance and Logistics teams on matters related to orders processing</li><li>
Support with shipments arrangement (getting instructions from customers, work with supplier warehouse and logistics team, providing supporting documents to the customers etc.)</li><li>
Provide excellent customer service in a professional and timely manner using phone, or e-mail interaction</li><li>
Support RAQA Team with quality issues and any other quality related matters (RMA booking, etc.)</li><li>
Process and follow up customers&rsquo; complaints</li><li>
Archive documents related to order processing and shipments and assistance during audits by collecting requested documents</li><li>
Assist with after-sales care, including replacements in close cooperation with Technical Service and RAQA</li><li>
Communicate effectively with Customers and respond to their requests</li><li>
Assist the implementation of Discounts and FOC Policy</li><li>
Keep control on customer payment terms with the Finance to ensure shipments are done according to credit limits approved</li></ul>
What you need:<ul><li>
Minimum 2-3 years of experience with a Diploma/Degree or equivalent in the related field</li><li>
Experience with ERP is desirable</li><li>
Advanced proficiency in Microsoft Office, with a focus on Excel</li><li>
Proficient in written and spoken English at least at an Intermediate/ Upper Intermediate level</li><li>
Responsibility, perseverance, attention to details</li><li>
Experience working with large databases</li><li>
Excellent communication skills, handling objections</li><li>
Strong customer satisfaction focused</li></ul></div>
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.</div>

Customer Service Representative - Fixed Term

Nudura Insulated Concrete Forms

<div>
 
 General Purpose Of The Job
 
 
 
 The WTI Field Resource Foreman (Foreman) oversees and performs the safety, efficiency, and quality of the WTI field service business. Safety is our primary priority and will be embedded into every discussion, meeting, and project. As the clear and established leader of the WTI crew, the Foreman is focused on safety, crew management, and efficient execution of all WTI projects assigned within their respective region. It is the Foreman's responsibility to deliver timely service to all WTI customers and manage exposure to risks.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Conduct the daily onsite safety brief before the start of the WTI project with the Sales Rep, customer, and the WTI crew. Inspect and ensure all surroundings, equipment, and tools and identify and discuss any safety concerns. Complete the Daily Hazard Analysis form and submit it to the Supervisors as applicable. The foreman also ensures that all technicians complete the Daily Hazard Analysis.
 </li>
 <li>
 Ensure all project communication is completed before the start of any WTI project. This includes but is not limited to communication with:
 </li>
 <ul>
 <li>
 WTI Field Resources Supervisor (Supervisor) daily and before starting new projects (ensure any/all communication with the Sales Reps is also shared with the Supervisor.
 </li>
 <li>
 Sales Rep weekly and/or as needed and before new projects.
 </li>
 <li>
 WTI crew members will discuss the scope of work, daily tasks, and the overall schedule.
 </li>
 <li>
 Customer/Client (as needed or required by the Sales Rep) daily and/or weekly.
 </li>
 </ul>
 <li>
 Efficient management of projects will include managing the crew&rsquo;s start and end times, daily productivity (hours, man-days, etc.), and ensuring tools and materials are available to complete the assigned project safely and efficiently. Complete the project per the approved scope of work or specification and after issuance by the Supervisor.
 </li>
 <li>
 Using a designated company-mandated reporting tool, the Foreman will complete an end-of-day and/or end-of-project walk-through to ensure the quality of workmanship and address any punch list items before leaving the job site. These items will include updates on work performed, materials consumed (T&amp;M projects), and supplies purchased.
 </li>
 <li>
 Ensure all WTI Field Resources Reps (Field Reps) have a professional appearance and customer interaction while completing services for a customer.
 </li>
 <li>
 Responsible for ordering, tracking, and monitoring inventory and ensuring quarterly cycle counts are completed and submitted timely.
 </li>
 <li>
 Provide pricing for self-performing projects over $12,500.
 </li>
 <li>
 Submit all proposals of over $20,000 to the Supervisor for review and approval before submitting them to the GS Administrator for logging and distribution to the Sales Rep.
 </li>
 <li>
 Monitor and manage the Field Reps. Consult with the Supervisor to take appropriate steps or corrective measures to resolve employee work-related issues and necessary documentation. Work with the Supervisor to elevate the issues to HR as required.
 </li>
 <li>
 Coordinate with the Supervisor to create project schedules.
 </li>
 <li>
 Review time reports daily and make necessary corrections with the admin team.
 </li>
 <li>
 Attending all appropriate calls, meetings, and trainings.
 </li>
 <li>
 Perform any other duties and/or projects as required or assigned by the Supervisor or Regional Business Manager.
 
 </li>
 </ul>
 
 Certificates, Licenses, Registrations
 
 
 
 <ul>
 <li>
 30-hour OSHA certification
 </li>
 <li>
 Registered Roof Observer (RRO) is preferred but not required.
 
 
 </li>
 </ul>
 
 Other Skills And Abilities
 
 
 
 <ul>
 <li>
 Minimum of five years of experience in the roofing industry.
 </li>
 <li>
 Must be thoroughly familiar with built-up, EPDM, PVC, and other forms of low-slope roofing systems, as well as metal and other steep-sloop roofing systems, and how to repair them properly
 </li>
 <li>
 Ability to travel out of town, including overnight stays.
 </li>
 <li>
 Must have reliable transportation and a valid driver&rsquo;s license.
 </li>
 <li>
 Ability to work weekends and/or holidays when needed.
 </li>
 <li>
 Ability to pass a pre-employment drug test.
 </li>
 <li>
 Ability to read, write, and speak English.
 </li>
 <li>
 Job Identification 9374
 </li>
 <li>
 Job Category Service and Installation
 </li>
 <li>
 Posting Date 11/07/2024, 10:12 PM
 </li>
 <li>
 Degree Level High School Graduate
 </li>
 <li>
 Job Schedule Full time
 </li>
 <li>
 Job Shift Day
 </li>
 <li>
 Locations 3735 Green Road, Beachwood, OH, 44122, US
 </li>
 </ul>
</div>

Field Resource Foreman

Keolis

<div>The purpose of this position is to promote and improve customer service excellence, handle customers&rsquo; complaints and ensure a safe, secure and clean environment for customers and staff. 
MAIN RESPONSIBILITIES
<ul>
<li>Promoting and improving customer service excellence.</li>
<li>Conduct customer service satisfaction survey and analyse the needs and expectations of customers.</li>
<li>Cooperate with business partners.</li>
<li>Handle customers&rsquo; complaints.</li>
<li>Handle customers&rsquo; requirements and enquiries by telephone, fax and email.</li>
<li>Ensure a safe, secure and clean environment for customers and staff.</li>
<li>Ensure the company strategies and quality systems are followed.</li>
<li>Report and solve faults and problems according to company procedure.</li>
<li>Perform and carry out other duties as instructed / directed by the Assistant Manager Customer Experience and Planning &amp; Performance Manager.</li></ul> 


KEY SKILLS
<ul>
<li>Proficient in spoken and written English and or Arabic.</li>
<li>Active listening.</li>
<li>Attentive to details and able to multitask.</li>
<li>Good interpersonal and communications skills at all levels.</li></ul> 


EXPERIENCES
<ul>
<li>A minimum of 2 years of work experience in a relevant field.</li>
<li>Strong background in transport or services industry is highly preferable.</li></ul> 


EDUCATIONNAL QUALIFCATIONS
<ul>
<li>Ideally a degree or high diploma holder in any discipline.</li></ul></div>

AkzoNobel

<div>
 
 About AkzoNobel
 
 
 
 Since 1792, we&rsquo;ve been supplying the innovative paints and coatings that help to color people&rsquo;s lives and protect what matters most. Our world class portfolio of brands &ndash; including Dulux, International, Sikkens and Interpon &ndash; is trusted by customers around the globe. We&rsquo;re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It&rsquo;s what you&rsquo;d expect from a pioneering and long-established paints company that&rsquo;s dedicated to providing sustainable solutions and preserving the best of what we have today &ndash; while creating an even better tomorrow. Let&rsquo;s paint the future together.
 
 
 For more information please visit www.akzonobel.com
 
 
 &copy; 2024 Akzo Nobel N.V. All rights reserved.
 
 
 
 Job Purpose
 
 
 
 Delivering high level of service to customers by managing end to end order to cash process with high level of communication with all internal and external parties in the Middle East Region.
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Managing essential day-to-day duties for the team and supervising team activities across Middle East &amp; African countries for Powder &amp; ASC Coatings business.
 </li>
 <li>
 Supporting the growth of the Wood Business in Oman and working with local cos based in Oman to ensure Complete Customer Satisfaction.
 </li>
 <li>
 Collaborating closely with Supply/Sales/Demand and Logistic, and serving as the initial point of contact for any issues for protective team
 </li>
 <li>
 To Manage and review task like OTIF, SLOB, and Back Orders
 </li>
 <li>
 To manage order receipt efficiently, prioritising timely order processing and good customer interactions and relationships
 </li>
 <li>
 Manages the order-to-cash process with excellence in order processing.
 </li>
 <li>
 Registers and processes customer orders in the ERP system received via, electronic mail, and phone or through other contact with the customer.
 </li>
 <li>
 Ensures order processing is handled correct and in full and is transferred to the transporters (logistics).
 </li>
 <li>
 Raises issues in delivery, documentation and/or invoices process with Supervisor.
 </li>
 <li>
 Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
 </li>
 <li>
 Obtains adequate customer and product knowledge to find solutions for customer needs (e.g., additional and/or alternative products).
 </li>
 <li>
 Makes proposals for improvements on work processes.
 </li>
 <li>
 Completes registering / filing / archiving of customer service-related documentation.
 </li>
 <li>
 Assures cooperation between customer service and field force regarding administration of customers&rsquo; orders. Closely cooperates with the Planning, Logistics functions to maintain consistency in approach towards customer service in the organization.
 </li>
 <li>
 Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&amp;E standards and acts in compliance with all regulations.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 University graduate or equivalent.
 </li>
 <li>
 This role requires written and spoken skills in Arabic and English languages.
 
 
 </li>
 </ul>
 
 Management And General Skills
 
 
 
 <ul>
 <li>
 Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment
 </li>
 <li>
 MS Office (Excel / Word / PowerPoint)
 </li>
 <li>
 Good customer service and negotiation skills. Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently
 
 
 </li>
 </ul>
 
 Functional Skills
 
 
 
 <ul>
 <li>
 Knowledge of ERP systems and Order to cash processes in a Business-to-Business environment
 </li>
 <li>
 Sound understanding of other functional areas: sales, supply chain, marketing, and logistics
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 2-3 years customer service experience required
 </li>
 <li>
 SAP experience is a distinct advantage
 
 
 </li>
 </ul>
 At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
 
 
 Requisition ID: 47467
</div>

Explore 2665+ Customer service rep in Dubai this September. Find roles across top companies and apply now to boost your career.

2665 customer service rep jobs IN Dubai

Customer Service Agent

Customer Service Representative - Emirati Talent

Customer Service Representative

Customer Service Representative - Fixed Term

Field Resource Foreman

Customer Service Representative

Customer Service Representative