customer service rep

Bestax Chartered Accountants

<div><div>Bestax Chartered Accountants is a leading accounting, tax, and business consultancy firm in Dubai and Canada serving local and international clients across various industries. We are proud to be an ACCA and ICAEW Approved Employer, ensuring structured learning, professional development, and mentorship for aspiring accountants 
 
We are looking for an ambitious and talented Female Business Setup Sales Assistant and Consultant to join our team in Dubai. The ideal candidate should be an experienced, well organized, and proactive Sales &amp; Business Development professional, with the objective to win new clients by providing premium consulting services.</div><div> 

Key Responsibilities: 
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Convert leads generated through various marketing platforms into realized business. 
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Conduct meetings with potential clients to develop an understanding of their businesses and consult them through the entire process of setting up a business in the UAE. 
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Understand and educate clients on Bestax&rsquo;s product offerings and local laws related to different business setup processes. 
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Present recommendations to clients regarding the business opportunities and advantages of starting a business in different zones in the UAE. 
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Carry out research to understand the nature of the business the client intends to start and its implications in different zones in the UAE. 
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Liaise with internal teams to keep the client informed on progress and ensure proper communication. 
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Liaise with licensing authorities to ensure seamless company setup. 
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Coordinate with bankers for the opening of bank accounts and other related services. 
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Prepare and present sales reports to management. 
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Ensure that accurate documentation is submitted in a timely manner. 
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Attend networking events, manage partner relationships, and share insights with the marketing team. 
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Upsell and cross-sell to deliver added value to clients and promote products and services.</li></ul><div></div><h3 class="jobSectionHeader"> 
Requirements</h3> 
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Minimum of 1-2 year of experience with sales acumen, and business development. 
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Proactive, confident, quick-thinking, and a go-getter with a track record of generating business. 
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Presentable with excellent communication, negotiation, and relationship-building skills. 
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Proficiency in English; knowledge of additional languages are a plus. 
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High attention to detail and ability to manage documents and databases. 
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Integrity, dependability, accountability, and work ethic.</li></ul><div></div><h3 class="jobSectionHeader"> 
Benefits</h3> 
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A competitive base salary along with an exciting incentive structure. 
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Opportunities for personal and professional growth. 
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Continuous learning and development. 
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Collaborative, diverse, and dynamic work environment. 
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Direct impact on entrepreneurs, startups, and multinational corporations. 
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Future growth prospects.</li></ul></div><div></div>

Customer Service Representative- Female

SHARJAH CONTRACTING

Job Vacancy: Call Center Agent (Arabic Lady) &ndash; Maintenance Department Location: to be Assigned in Sharjah - Head Office Employment Type: Full-TimeJob SummaryWe are seeking a professional and customer-focused Arabic Lady Call Center Agent to join our Maintenance Department. The ideal candidate will be responsible for handling customer inquiries, maintenance requests, service coordination, and follow-ups while ensuring excellent customer service and timely resolution of issues.Key Responsibilities<ul><li>Receive and handle incoming calls related to maintenance requests and service inquiries.</li><li>Register, log, and track maintenance complaints and work orders.</li><li>Coordinate with maintenance technicians and supervisors regarding service schedules.</li><li>Follow up with customers to ensure maintenance issues are resolved satisfactorily.</li><li>Maintain accurate records of customer interactions and service requests.</li><li>Respond to emails, WhatsApp messages, and other communication channels professionally.</li><li>Escalate urgent maintenance issues to the concerned department.</li><li>Prepare daily and weekly reports on maintenance requests and completed jobs.</li><li>Ensure high standards of customer satisfaction and service quality.</li></ul>Requirements<ul><li>Female Arabic national or Arabic-speaking candidate.</li><li>Minimum 2&ndash;5 years of experience in a call center, customer service, or maintenance coordination role.</li><li>Experience in property management, facilities management, or maintenance services is preferred.</li><li>Excellent communication skills in Arabic and English (spoken and written).</li><li>Proficient in Microsoft Office applications (Word, Excel, Outlook).</li><li>Strong organizational and multitasking skills.</li><li>Ability to work under pressure and handle customer complaints professionally.</li><li>Knowledge of maintenance operations and service coordination is an advantage.</li></ul>Preferred Skills<ul><li>Customer service excellence.</li><li>Problem-solving and conflict resolution.</li><li>Strong telephone etiquette.</li><li>Time management and attention to detail.</li><li>Experience with CRM or maintenance management systems.</li></ul>Benefits<ul><li>Competitive salary package.</li><li>Company visa and medical insurance.</li><li>Annual leave as per UAE Labour Law.</li><li>Professional and supportive working environment.</li><li>Career growth opportunities.</li></ul>Interested candidates are invited to submit their updated CV mentioning &quot;Call Center Agent &ndash; Maintenance Department&quot; in the subject linePay: Up to AED4,500.00 per monthApplication Question(s):<ul><li>What is your nationality?__</li></ul>Do you agree with the offered salary?_Work Location: In person

ARAB CALL CENTER AGENT (Facility - Maintenance Management Industry)

Benchmark Foods Trading LLC

The Front Desk Receptionist is responsible for welcoming guests, managing reservations, handling customer inquiries, and ensuring a positive first impression of the restaurant. The role requires excellent communication skills, professionalism, and the ability to provide exceptional customer service.Key Responsibilities<ul><li>Greet and welcome guests in a friendly and professional manner.</li><li>Manage table reservations and seating arrangements.</li><li>Answer phone calls and respond to customer inquiries.</li><li>Coordinate with restaurant staff to ensure smooth guest flow.</li><li>Assist guests with special requests and provide information about menu offerings and promotions.</li><li>Handle customer feedback and escalate concerns to the Restaurant Manager when necessary.</li><li>Maintain the reception area in a clean and organized manner.</li><li>Record and update reservation details accurately.</li><li>Support restaurant operations during busy periods as required.</li><li>Ensure compliance with company policies and customer service standards.</li></ul>Qualifications &amp; Requirements<ul><li>High School Diploma or equivalent.</li><li>Previous experience in a restaurant, hospitality, or customer service role is preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong interpersonal and customer service skills.</li><li>Basic computer knowledge and familiarity with reservation systems.</li><li>Ability to work flexible shifts, including weekends and holidays.</li><li>Professional appearance and positive attitude.</li></ul>Skills &amp; Competencies<ul><li>Customer Service Excellence</li><li>Communication Skills</li><li>Multitasking Ability</li><li>Time Management</li><li>Problem-Solving Skills</li><li>Teamwork and Collaboration</li><li>Attention to Detail</li></ul>Working Conditions<ul><li>Restaurant environment.</li><li>Standing for extended periods.</li><li>Flexible working hours, including evenings, weekends, and public holidays.</li></ul>SalaryAs per company policy and experience.Pay: AED3,000.00 - AED4,000.00 per monthWork Location: In person

Front Desk Receptionist

Alqaro Roads Contracting LLC

Job SummaryWe are seeking a highly organized and customer-focused Pet Grooming Coordinator to join our team. The ideal candidate will be responsible for handling customer inquiries, scheduling grooming appointments, coordinating with the team, and ensuring smooth day-to-day operations.Key Responsibilities<ul><li>Answer incoming calls, WhatsApp messages, and customer inquiries professionally.</li><li>Schedule and confirm pet grooming appointments.</li><li>Coordinate daily schedules and routes for mobile groomers.</li><li>Maintain customer records, pet profiles, and appointment history.</li><li>Follow up with customers regarding appointments and service feedback.</li><li>Manage cancellations, rescheduling, and urgent requests.</li><li>Prepare daily and weekly grooming schedules.</li><li>Maintain accurate data and update records in spreadsheets or software.</li><li>Coordinate with groomers to ensure timely service delivery.</li><li>Process payments and issue invoices when required.</li><li>Assist with administrative and operational tasks as needed.</li><li>Provide excellent customer service and build strong relationships with clients.</li></ul>Requirements<ul><li>Previous experience in customer service, receptionist, coordinator, or administrative roles.</li><li>Experience in the pet grooming, veterinary, or related service industry is an advantage.</li><li>Excellent communication skills in English; Arabic is a plus.</li><li>Proficiency in Microsoft Office (Excel, Word, Outlook) and WhatsApp Business.</li><li>Strong organizational and multitasking abilities.</li><li>Ability to work under pressure and manage multiple appointments simultaneously.</li><li>Friendly, professional, and customer-oriented attitude.</li><li>UAE experience is preferred.</li></ul>Benefits<ul><li>Competitive salary package.</li><li>Career growth opportunities.</li><li>Supportive and dynamic work environment.</li></ul>Pay: From AED1.00 per yearWork Location: In person

Coordinator - Pets Grooming

SSI SCHÄFER

<div>
 
 The ideal candidate will play a crucial role in growing our Customer Service business within the MEA region. This is an excellent opportunity for a positive, motivated driven individual with great customer relationship skills with both internal and external customers. Capitalizing on our existing customer base, you will manage all customer related service activities and communication. The target being to improve customer satisfaction and customer profitability. The person in this role needs to be a results-driven and forward-thinking professional with a passion for driving business growth in the warehouse automation sector. The Service Account Manager (SAM) maintains regular customer relationship and identifies sales opportunities within our Customer Service business unit.
 
 
 
 
 
 
 Responsibilities
 
 
 
 Relationship Management:
 
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 Cultivate and maintain effective, ongoing relationships with key existing customers.
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 Collaborate with current customers to understand their evolving needs and align our services accordingly
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 Active and regular communication with existing customers to build and maintain ongoing relationships
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 Account Management:
 
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 Achieve annual sales targets through the successful execution of service sales
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 Define and sell extensions, upgrades and modernization concepts for existing systems with support from Application Engineering
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 Collaborate with the team to ensure seamless integration of customer requirements into proposed solutions.
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 Ensure that technical integrity is maintained in all proposed solutions.
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 Work closely with the marketing and sales teams to create compelling proposals and presentations.
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 Ensure proposals are tailored to address the specific needs and challenges of potential clients.
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 Negotiate prices and terms on offers submitted
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 Define obsolescence management and implementation roadmap with the customers
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 Assist in the creation of customer Life Cycle Plans, considering long-term needs and evolving technology.
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 Prepare Service agreements (SLAs) and follow up on renewal.
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 Support escalation management with the SSI SCHAEFER and customer organization as the Single Point of Contact.
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 Ensure billable/clearable incident tickets are discussed with customers and invoiced in a timely manner.
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 Maintain data integrity using global tools (Salesforce, SaX, etc.)
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 Regular monitoring and follow up of the Open Ears/NPS feedback and initiate discussion with customers to determine improvement in our service quality and level.
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 </ul>
 
 Continuous Learning:
 
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 Stay updated on existing and emerging SSI SCHAEFER technologies and equipment.
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 Maintain a deep understanding of industry trends and advancements
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 Qualifications
 
 
 
 
 
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 Degree or equivalent experience in Mechanical Engineering, Mechatronics, Applied Science or Tradesman certificate of proficiency in mechanical or electrical discipline
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 3 - 4 years' industry related (intralogistics automation, warehouse storage systems, material handling equipment) Service Manager experience
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 Proven experience in leading and managing technical sales opportunities
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 Prior experience in a solutions engineering or similar role
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 Excellent interpersonal and communication skills, with the ability to communicate complex technical concepts to both technical and non-technical stakeholders
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 Demonstrated ability to work collaboratively across teams and departments
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 A passion for staying current with emerging technologies and industry trends
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 Strong negotiation, communication, and presentation skills
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 Strategic thinker with the ability to identify and capitalize on market trends and opportunities
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 Ability to build and maintain relationships with key stakeholders
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 Ability to interpret engineering drawings
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 Willingness to travel within the region (regular travel required)
 </li>
 </ul>
 
 
</div>

Service Account Manager - Customer Services

BankByChoice

Customer Support ExecutiveWe are looking for confident, articulate, and customer-focused professionals with strong English communication skills to join our growing team. The ideal candidate will engage with customers, handle inquiries efficiently, and deliver high-quality service through clear and professional communication.This role primarily supports SME Financing and Restaurant Financing operations.Key Responsibilities<ul><li>Make outbound calls to customers for feedback collection, service verification, and follow-ups</li><li>Handle customer inquiries and resolve concerns in a timely, professional, and empathetic manner</li><li>Communicate clearly and confidently in English while maintaining the company&rsquo;s service standards and brand voice</li><li>Accurately document customer interactions, feedback, and call outcomes</li><li>Coordinate with internal teams to ensure smooth operations and high levels of customer satisfaction</li><li>Maintain professionalism, politeness, and a customer-first approach in all interactions</li></ul>Requirements<ul><li>Strong fluency in spoken and written English (mandatory)</li><li>Prior experience in telecalling, customer service, or call center roles is an added advantage</li><li>Ability to identify and engage potential clients for SME Financing and Restaurant Financing solutions</li><li>Preference will be given to candidates with prior experience in SME Financing or Restaurant Financing</li><li>Excellent communication, listening, and interpersonal skills</li><li>Customer-oriented mindset with strong problem-solving abilities</li><li>Ability to work effectively in a fast-paced, team-oriented environment</li><li>Candidates with a valid visa will be given preference</li></ul>What We Offer<ul><li>Full-time, permanent employment</li><li>Supportive and inclusive work environment</li><li>Opportunities for long-term career growth</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Female Telesales Representative/Customer Service Representative -SME Finance[Fintech]

ZWARE SOFT PRIVATE LIMITED

We are looking for a friendly and customer-focused Server / Waitress to join our team in the Dubai, UAE. The ideal candidate will be responsible for providing excellent customer service, taking orders, serving food and beverages, and ensuring guests have a pleasant dining experience.Key Responsibilities:<ul><li>Welcome and assist guests in a professional manner</li><li>Take customer orders accurately and efficiently</li><li>Serve food and beverages according to service standards</li><li>Ensure customer satisfaction throughout the dining experience</li><li>Maintain cleanliness and hygiene standards in the dining area</li><li>Coordinate with kitchen and service staff to ensure smooth operations</li></ul>Requirements:<ul><li>Previous experience as a Server/Waiter in a restaurant or caf&eacute;</li><li>Strong communication and interpersonal skills</li><li>Positive attitude and customer-oriented approach</li><li>Ability to work in a fast-paced environment</li><li>Arabic language skills will be an advantage</li></ul>Pay: AED2,500.00 - AED2,800.00 per monthWork Location: In person

Waitress

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