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customer service representative Jobs in Dubai

customer service representative

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customer service rep

Nosrati MM LLC Dubai

Alleen reageren indien u uitstekend Nederlands kunt spreken en schrijven.Perfect Dutch speaking and writing is required for this job.Job description:Is the customer always central to you? Are you stress resistant and flexible? Then read on and maybe you will soon be our new colleague! We are looking for an enthusiastic new colleague for our customer service department. You enjoy working in a dynamic and rapidly changing environment where no day is the same. You are a real team player, which is important because you are going to work together with other colleagues. We are a young, hard-working and close-knit team, which loves fun and where everyone is ready for each other. In this position you are responsible for handling all questions from the customer via telephone, e-mail and social media. For this you are often in contact with your colleagues from other departments to answer questions from the customer as well as possible. Our customer service is open from 8 a.m. to 17 p.m. NL timings. From Monday till Friday.In short, you are going to do the following:<ul><li>Handling customer questions via telephone, e-mail and social media.</li><li>Administrative processing of customer questions.</li><li>Connect with different colleagues to solve customer questions.</li><li>Keep customer administration system up to date.</li><li>Identify and solve problems / questions with colleagues and with customers immediately.</li></ul>Requirements:<ul><li>Minimum MBO working and thinking level Experience in a customer-oriented environment</li><li>Excellent command of the Dutch language in speech and writing.</li><li>Due to the dynamic environment you must be able to switch quickly; so you are flexible.</li><li>You are customer-oriented and you can listen well.</li><li>You recognize yourself in these: Customer focus Flexibility | Oral &amp; written communication Listening | Quality orientation.</li><li>Perfect Dutch speaking and writing is required for this job.</li></ul>Job Type: Full-timeLanguage:<ul><li>Dutch (Required)</li></ul>Work Location: In person

Customer Service Representative Dutch native speakers

FLOMIC FREIGHT & LOGISTICS LLC

Job Title: Customer Service Representative Company: Flomic Balikbayan Cargo Location: Dubai and Abu Dhabi, UAE Job Type: Full-TimeJob Description: Flomic Balikbayan Cargo is looking for a friendly, reliable, and customer-oriented Customer Service Representative to join our Dubai and Abu Dhabi team. The ideal candidate will assist customers with inquiries, bookings, and shipment concerns while delivering excellent service.Key Responsibilities:<ul><li>Assist customers with booking pick-up and delivery of balikbayan boxes</li><li>Respond to inquiries via phone, WhatsApp, and social media</li><li>Provide accurate information about rates, schedules, and promotions</li><li>Go live on Facebook/TikTok occasionally to promote services and engage customers</li><li>Support marketing activities when needed</li><li>Handle customer concerns and complaints professionally</li><li>Update customer records and prepare basic reports</li><li>Promote company services and special offers</li></ul>Requirements:✔ Previous customer service experience (preferred) ✔ Confident and presentable on social media live ✔ Good communication skills in English (Tagalog is a plus) ✔ Basic knowledge of Facebook, TikTok &amp; Instagram ✔ Energetic, friendly, and customer-oriented ✔ Must be currently based in UAEWhat We Offer:<ul><li>Competitive salary</li><li>Supportive and friendly work environment</li><li>Opportunity for long-term employment</li></ul>You may send your CV to phlcargo@flomic.ae or balikbayan@flomic.ae.We look forward to receiving your application!Job Type: Full-timeWork Location: In person

Customer Service Representative

VR Cleaning Services

Customer Service Representative &ndash; Facility management (UAE Nationals Only)We are seeking a proactive and customer-focused Customer Service Representative to join our TM team. This position is open to UAE Nationals only.Key Responsibilities:<ul><li>Handle incoming calls, WhatsApp messages, and emails from customers</li><li>Schedule and coordinate appointments with operations teams</li><li>Address customer inquiries, complaints, and service requests</li><li>Follow up with clients to ensure satisfaction</li><li>Maintain accurate booking and customer records</li><li>Support daily administrative and coordination tasks</li></ul>Requirements:<ul><li>UAE National (Emirati) &ndash; mandatory</li><li>Excellent communication skills in Arabic and English</li><li>Strong organizational and multitasking abilities</li><li>Customer-focused attitude</li><li>Experience in customer service is preferred</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative(UAE National)

Confidential

<div>
 
 
 Job Summary
 
 
 
 The Customer Service Executive &ndash; Logistics is responsible for managing customer communications related to shipments, deliveries, and logistics operations. The role ensures timely updates, effective resolution of queries and escalations, and delivery of high service quality to ensure customer satisfaction.
 
 
 
 
 
 
 Job Type
 
 : Permanent
 
 
 
 Salary
 
 : 6K to 8K AED
 
 
 
 Working Hours
 
 : 12hrs || 6 days/week
 
 
 
 Transport and Trucking background
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage customer communication and provide timely updates on shipment and delivery status
 </li>
 <li>
 Handle customer queries related to logistics operations, delays, and service issues
 </li>
 <li>
 Address and resolve escalations in coordination with internal operations and transport teams
 </li>
 <li>
 Ensure accurate and proactive communication regarding delivery timelines and exceptions
 </li>
 <li>
 Coordinate with planning, dispatch, warehouse, and transport teams for issue resolution
 </li>
 <li>
 Maintain high standards of service quality and customer satisfaction
 </li>
 <li>
 Track shipments and provide real-time updates to customers as required
 </li>
 <li>
 Maintain records of customer interactions, complaints, and resolutions
 </li>
 <li>
 Identify recurring issues and support process improvements
 </li>
 <li>
 Ensure adherence to service level agreements (SLAs) and company policies
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Customer handling and conflict resolution ability
 </li>
 <li>
 Good understanding of logistics and supply chain operations
 </li>
 <li>
 Ability to work under pressure and manage multiple queries
 </li>
 <li>
 Problem-solving and coordination skills
 </li>
 <li>
 Proficiency in MS Office and logistics tracking systems
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Logistics, Supply Chain, or related field
 </li>
 <li>
 1&ndash;4 years of experience in customer service, preferably in logistics or transportation industry
 </li>
 <li>
 Experience with shipment tracking or transport coordination is an advantage
 </li>
 </ul>
 
 
</div>

Customer Service Representative Transport

WD WIAN Test Company Page

<div>
 It's fun to work in a company where people truly
 
 BELIEVE
 
 in what they're doing!
 
 
 
 We're committed to bringing passion and customer focus to the business.
 
 
 
 
 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
 
 
 !
 
</div>

Hilti Emirates

<div>
 
 Make your career real with Hilti
 
 
 
 The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for always offering an exceptional level of service to our Hilti clients.
 
 
 
 What You'll Do
 
 
 
 As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions. Key responsibilities include:
 
 
 To process all contacts (inbound and outbound-E-Mail, Fax, chat, and voice) from customers in an efficient and professional manner to satisfy (not all-inclusive list): product &amp; application questions, pricing enquiries/verbal request for quotation stock availability, delivery status, contacting/up-dating field personnel as per communication policy.
 
 
 To actively manage Customer complaint handling and provide First Contact Solution wherever possible. Follow up open tasks daily to ensure customer satisfaction.
 
 
 To take responsibility for Customer Master Data by ensuring 100% accuracy and completeness whilst entering new accounts, project location&rsquo;s and contact details into SAP system.
 
 
 To actively promote the use of other sales channels to the customer in order to drive Multi Channel System orchestration.
 
 
 To support field-based personnel by providing: on-time, detailed and accurate communication, sales leads gathered from customer contacts, arranging contact/site visits with customers.
 
 
 To act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Technical Support, Hilti Centre, After Market Service, Credit Services, Logistics, Product Management &amp; currier service to provide quality Customer Service.
 
 
 To maintain additional tasks as identified by management, in areas such as: administration (account hold, back orders, steering orders, certificate creation &ndash; if processed by the individual), sales, productivity, quality.
 
 
 
 What You&rsquo;ll Bring
 
 
 
 UAE National Family Book (to comply with the UAE Emiratization law)
 
 
 A Bachelor&rsquo;s Degree
 
 
 Proficiency in English (verbal and written)
 
 
 Good computer skills (ideally SAP)
 
 
 An excellent telephone manner
 
 
 Exceptional interpersonal and negotiation skills
 
 
 High commitment to customer satisfaction
 
 
 Team playing skills with strong customer orientation
 
 
 Self-motivation, highly energetic, outgoing character and willingness to explore self-Potential in different area
 
 
 
 What&rsquo;s In It For You
 
 
 
 Show us what you&rsquo;re made of and we&rsquo;ll offer you opportunities to move around the business &ndash; to work abroad, experience different job functions and tackle different markets. It&rsquo;s a great way to find the right match for your ambitions and achieve the exciting career you&rsquo;re after.
 
 
 
 Why Hilti
 
 
 
 Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we&rsquo;re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you&rsquo;ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you&rsquo;ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
 
 
 
 Commitment to Inclusion
 
 
 
 At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
</div>

Customer Service Representative (Emiratised Role)

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a dedicated and customer-focused Contact Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound customer interactions, providing exceptional service, and resolving inquiries efficiently. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.
 
 
 
 
 
 
 Job Type: Permanent
 
 
 
 
 Salary: 6000 AED
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 1. Customer Interaction:
 
 
 <ul>
 <li>
 Handle inbound and outbound calls, emails, and chats in a professional and timely manner.
 </li>
 <li>
 Assist customers with inquiries, complaints, product/service information, and issue resolution.
 </li>
 <li>
 Provide accurate and complete information to customers while maintaining a high level of professionalism.
 </li>
 </ul>
 
 
 
 
 
 2. Problem Resolution:
 
 
 <ul>
 <li>
 Identify and escalate priority issues to the appropriate department or supervisor.
 </li>
 <li>
 Follow up on customer inquiries and ensure timely resolution of issues.
 </li>
 <li>
 Document all customer interactions and transactions in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 3. Customer Satisfaction:
 
 
 <ul>
 <li>
 Strive to meet or exceed performance metrics, including call quality, response time, and customer satisfaction scores.
 </li>
 <li>
 Build rapport with customers and maintain a positive, empathetic, and professional attitude
 </li>
 </ul>
 
 
 
 
 
 4. Product/Service Knowledge:
 
 
 <ul>
 <li>
 Stay up-to-date on company products, services, policies, and procedures.
 </li>
 <li>
 Provide recommendations and upsell/cross-sell products or services when appropriate.
 </li>
 </ul>
 
 
 
 
 
 5. Team Collaboration:
 
 
 <ul>
 <li>
 Work collaboratively with team members and other departments to ensure a seamless customer experience.
 </li>
 <li>
 Participate in training sessions and team meetings to improve skills and knowledge.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 High school diploma or equivalent; college degree preferred.
 </li>
 <li>
 Proven experience in a customer service or contact center role is a plus.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong active listening and problem-solving abilities.
 </li>
 <li>
 Proficiency in using computers, CRM software, and contact center tools.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Patience, empathy, and a positive attitude when dealing with customers.
 </li>
 <li>
 Flexibility to work in shifts, including evenings, nights, weekends, and holidays if required
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Fluent or multilingual abilities are a plus.
 </li>
 <li>
 Experience in handling customer inquiries via phone, email, and live chat.
 </li>
 <li>
 Knowledge of the industry or product line offered by the company.
 </li>
 </ul>
</div>

Explore 1091+ Customer service rep in Dubai this May. Find roles across top companies and apply now to boost your career.

1091 customer service rep jobs In Dubai

Customer Service Representative Dutch native speakers

Customer Service Representative

Customer Service Representative(UAE National)

Customer Service Representative Transport

Customer Service Representative

Customer Service Representative (Emiratised Role)

Customer Service Representative