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CREDITCARE CREDIT MANAGEMENT LLC

Company: CreditCare Credit Management LLC &ndash; Dubai Salary: Up to AED 5000(Depends on Experience) Benefits: Visa, Medical, and other benefits as per UAE Labour LawJob DescriptionCreditCare Credit Management LLC is looking for a Female Customer Service Representative (CSR) to join our team in Dubai. The ideal candidate will be responsible for handling customer inquiries, providing excellent support, and maintaining high levels of customer satisfaction.Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Assist clients with queries, account details, and service information</li><li>Maintain accurate records of customer interactions</li><li>Provide timely solutions and escalate issues when necessary</li><li>Work collaboratively with the team to achieve departmental goals</li></ul>Requirements<ul><li>Female candidates only</li><li>3 years experience in Sales</li><li>Previous customer service experience preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and willingness to learn</li><li>Fluent in English; additional languages are a plus</li><li>Must be currently in the UAE</li></ul>Salary &amp; Benefits<ul><li>Salary up to AED 5000 (based on experience)</li><li>Visa, Medical, and other benefits provided as per UAE Labour Law</li><li>Supportive and professional work environment</li></ul>Job Types: Full-time, PermanentPay: Up to AED4,000.00 per month

Customer Service Representative female

Company: CreditCare Credit Management LLC &ndash; Dubai Salary: Up to AED 4,500 (Depends on Experience) Benefits: Visa, Medical, and other benefits as per UAE Labour LawJob DescriptionCreditCare Credit Management LLC is looking for a Female Customer Service Representative (CSR) to join our team in Dubai. The ideal candidate will be responsible for handling customer inquiries, providing excellent support, and maintaining high levels of customer satisfaction.Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Assist clients with queries, account details, and service information</li><li>Maintain accurate records of customer interactions</li><li>Provide timely solutions and escalate issues when necessary</li><li>Work collaboratively with the team to achieve departmental goals</li></ul>Requirements<ul><li>Female candidates only</li><li>Previous customer service experience preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and willingness to learn</li><li>Fluent in English; additional languages are a plus</li><li>Must be currently in the UAE</li></ul>Salary &amp; Benefits<ul><li>Salary up to AED 4,500 (based on experience)</li><li>Visa, Medical, and other benefits provided as per UAE Labour Law</li><li>Supportive and professional work environment</li></ul>Job Types: Full-time, Permanent, Contract, Fresher Contract length: 24 monthsPay: Up to AED5,000.00 per month

Customer Service Representative (Female)

Ushi Nail Spa

The Customer Service Representative (CSR) is responsible for handling incoming calls, assisting clients with salon service inquiries, and managing appointment bookings. The role is based in the Al ain, Head Office and focuses mainly on receiving calls, coordinating appointments, and providing basic support to ensure a smooth customer experience. Limited outgoing calls may be required for appointment confirmations or follow-ups.Requirements:<ul><li>Female Candidate</li><li>Fluent in English and Arabic</li><li>Experience in Call handing and Customer Service</li><li>Good communication skills with a professional phone manner</li><li>Ability to manage appointment bookings and basic scheduling</li><li>Experience in a Salon or Beauty industry is an advantage</li><li>Open to flexible working hours, including shifts if required</li></ul>Interview location : Al Ain (No online)Job Type: Full-time

Customer Service Representative

Fixperts Contracting

We are looking for an experienced Customer Service Representative (Voice and Non-Voice )Roles &amp; Responsibilities<ul><li>The Customer Service Representative is the face of the company, delivering exceptional service and managing rental transactions to ensure a seamless experience from pickup to return. The role is instrumental in driving sales, promoting additional products and services, and maximizing revenue opportunities. Success in this position is defined by high customer satisfaction and efficient service operations, contributing to overall business performance.</li></ul>Desired Candidate Profile<ul><li>Strong customer relations and team building skills</li><li>Strong commercial acumen</li><li>Effective in setting priorities and scheduling activities.</li><li>Excellent communication, problem solving, and analytical skills.</li></ul>What Qualifies You For The Role:<ul><li>University graduate.</li><li>At least 2-year experience in the customer service industry.</li><li>Fluency in English (Verbal and written); Hindi and other language skills are advantageous.</li></ul>Job Types: Full-time, Permanent

WADI AL SAHAB FOR MANAGEMENT AND CONSULTANCIES. CO

<div>
 A management consulting and business services firm operating in the United Arab Emirates, focused on client experience management, process optimization, and managed customer operations across B2B and B2C sectors. We deliver high-touch, on-site support services that drive retention, reduce churn, and improve operational KPIs.
 
 
 Position title (standardized): Customer Service Representative. Location: On-site &mdash; UAE.
 
 
 
 Role &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Handle inbound and outbound customer interactions across phone, email, and live chat channels; resolve routine queries within SLA.
 </li>
 <li>
 Log, track and update customer tickets in the CRM/helpdesk; ensure accurate account and order records.
 </li>
 <li>
 Troubleshoot product, billing, and service issues; coordinate timely escalations to technical or operations teams.
 </li>
 <li>
 Process orders, returns and refunds following company policies and UAE regulatory requirements.
 </li>
 <li>
 Achieve KPIs including first-call resolution, average handling time, CSAT, and ticket closure targets.
 </li>
 <li>
 Contribute feedback and insights to improve workflows, knowledge base articles, and customer-facing communications.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications Must-Have
 
 
 
 <ul>
 <li>
 Zendesk
 </li>
 <li>
 Salesforce Service Cloud
 </li>
 <li>
 Helpdesk ticketing systems
 </li>
 <li>
 IVR systems
 </li>
 <li>
 Live chat platforms
 </li>
 <li>
 Microsoft Excel
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Freshdesk
 </li>
 <li>
 Intercom or other messaging platforms
 </li>
 <li>
 Knowledge of UAE consumer protection regulations
 
 
 </li>
 </ul>
 
 Qualifications
 
 : High-school diploma or equivalent; 1+ years customer service or call-center experience preferred. Fluent in English; Arabic language skills strongly preferred. Right to work in the UAE and ability to work on-site shifts.
 
 
 
 Benefits &amp; Culture Highlights
 
 
 
 <ul>
 <li>
 On-site role with structured shifts and career progression paths into team lead or operations roles.
 </li>
 <li>
 Performance-driven incentives, training programs, and a collaborative, process-oriented culture.
 
 
 </li>
 </ul>
 Skills: freshdesk,microsoft excel,zendesk
</div>

Al-Futtaim

<div>Job Requisition ID: 176381
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
<ul>
<li>The Customer Service Representative is responsible for delivering exceptional customer service at the front office by managing rental transactions efficiently, addressing customer needs, and ensuring a seamless rental experience. As the face of the company, the CSR also drives sales by promoting additional products and services, maximizing revenue opportunities, and contributing to overall business performance through excellent service and proactive selling.</li></ul> 

What You Will Do: 


Customer Interaction 

<ul>
<li>Greet customers professionally and create a welcoming front-office environment.</li>
<li>Handle customer inquiries, complaints, and service requests efficiently and professionally.</li>
<li>Resolve issues quickly to ensure a high level of customer satisfaction.</li></ul> 
<h4 class="jobSectionHeader">
</h4>Rental Transactions 

<ul>
<li>Process rental transactions accurately, including check-ins, check-outs, and returns.</li>
<li>Verify customer credentials and ensure compliance with rental policies and procedures.</li>
<li>Ensure timely and accurate invoicing for all rental transactions and additional charges.</li>
<li>Maintain accurate records in the rental management system.</li></ul> 
<h4 class="jobSectionHeader">
</h4>Sales and Promotion 

<ul>
<li>Upsell additional products and services such as insurance, upgrades, GPS, and fuel plans to maximize revenue.</li>
<li>Support loyalty program enrollment and promote brand offers and campaigns.</li></ul> 
<h4 class="jobSectionHeader">
</h4>Vehicle Management 

<ul>
<li>Inspect vehicles with customers at pickup and return for damage, cleanliness, and fuel levels.</li>
<li>Collaborate with operations and fleet teams to ensure vehicle availability and timely service.</li></ul> 
<h4 class="jobSectionHeader">
</h4>Office Management 

<ul>
<li>Maintain a clean and organized front-office workspace.</li>
<li>Monitor and follow up on reservations, no-shows, and late returns.</li></ul> 
 
Required Skills To Be Successful: 
<ul>
<li>Strong customer service abilities with a focus on satisfaction.</li>
<li>Effective sales techniques for promoting products and services.</li>
<li>Proficiency in managing rental transactions and systems.</li>
<li>Capability to resolve issues quickly and efficiently.</li></ul> 
 
What Equips You For The Role: 
<ul>
<li>University graduate.</li>
<li>At least 2 years of experience in the customer service industry.</li>
<li>General understanding of the car rental industry.</li>
<li>Fluent in English; Arabic and other language skills are advantageous.</li>
<li>Strong customer relations and team building skills.</li>
<li>Strong commercial acumen.</li>
<li>Effective in setting priorities and scheduling activities.</li>
<li>Excellent communication, problem solving, and analytical skills.</li></ul> 
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

Sharaf DG

<div>
 
 &middot; Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.
 
 
 
 &middot; Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
 
 
 
 &middot; Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
 
 
 
 &middot; Maintaining a positive, empathetic, and professional attitude toward customers at all times.
 
 
 
 &middot; Build sustainable relationships and trust with customer accounts through open and interactive communication.
 
 
 
 &middot; Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
 
 
 
 &middot; Identify and assess customers&rsquo; needs to achieve satisfaction
 
 
 
 &middot; Follow communication procedures, guidelines, and policies
 
 
 
 &middot; Take the extra mile to engage customers. Respond promptly to customer inquiries.
 
 
 
 &middot; Recognize, document, and alert the team leader of trends in customer calls.
 
 
 
 &middot; Acknowledging and resolving customer complaints.
 
 
 
 &middot; Take the extra mile to engage customers. Respond promptly to customer inquiries.
 
 
 
 &middot; Knowing our products inside and out so that you can answer questions.
 
 
 
 &middot; Keeping records of customer interactions, transactions, comments, and complaints.
 
 
 
 &middot; Providing feedback on the efficiency of the customer service process.
 
 
 
 
 
 Requirements
 
 
 
 
 Requirements
 
 
 
 
 
 
 
 &middot; Experience (Yrs &amp; Field) : Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk
 
 
 
 Educational Qualification : Graduate (preferred)
 
 
 
 Professional Certifications : Certification in customer service
 
 
 
 
 
 
 Skills &amp; Abilities:
 
 
 
 &bull; Excellent verbal and written communication skills
 
 
 
 &bull; Strong team player.
 
 
 
 &bull; Listening Skills.
 
 
 
 &bull; Multi-tasking.
 
 
 
 &bull; Problem solver
 
 
 
 &bull; Computer proficiency
 
 
 
 
</div>

Explore 1789+ Customer service rep in Dubai this March. Find roles across top companies and apply now to boost your career.

1789 customer service rep jobs In Dubai

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