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customer care officer Jobs in Kuwait City

customer care officer

customer service representative admin (mena | remote) Jobs in Kuwait City

customer service representative admin mena remote

Re Lytix

<div>
 
 We invite you to join our customer-focused organization as a Remote Admin Customer Service Representative, delivering exceptional support experiences to our diverse customer base in the EU, MENA and Southeast Asia&nbsp;regions from the comfort of your home office. This position offers stability, growth potential, and the satisfaction of helping customers daily.
 
 
 &nbsp;
 
 
 
 Job Responsibilities:&nbsp;
 
 
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 Respond to customer inquiries via phone, email, and chat channels
 </li>
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 Providing accurate information about products and services.
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 Troubleshoot technical issues and guide customers through solutions, process orders, returns, and exchanges efficiently.
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 Maintain detailed records of customer interactions in CRM systems, escalate complex issues to appropriate departments, follow up on open cases to ensure&nbsp;resolution.
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 Identify opportunities to enhance customer satisfaction, educate customers on product features and best practices.
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 Handle complaints with empathy and professionalism
 </li>
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 Meet quality and productivity standards
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 Participate in ongoing training and coaching sessions
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 Collaborate with team members through virtual platforms.
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 Stay updated on product changes and company policies
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 Contribute feedback for service improvements, and represent the company brand positively in all interactions.&nbsp;
 
 Your communication skills and customer-centric approach will directly impact customer loyalty and business success.&nbsp;
 
 </li>
 
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 Required Qualifications:&nbsp;
 
 
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 Excellent verbal and written English communication.
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 Prior customer service or call center experience preferred
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 Strong active listening and empathy skills
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 Ability to remain calm under pressure.
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 Technical aptitude for learning software systems
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 Typing proficiency for efficient documentation.
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 Problem-solving mindset, patience and positive attitude, reliable and punctual work ethic.
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 Adaptability to policy changes, and commitment to quality service delivery.
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 Multilingual abilities are highly valued for our international customer base.&nbsp;
 </li>
 
 </ul>
 
 &nbsp;
 
 
 
 Benefits Package:&nbsp;
 
 
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 Competitive hourly wage or salary.
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 Performance incentives and bonuses.
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 Comprehensive training program.
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 Career advancement opportunities.
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 Flexible scheduling options.
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 Paid time off and employee discounts.
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 Supportive team environment.
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 Regular feedback and coaching, and recognition programs.
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 </ul>
 
 &nbsp;
 
 
 
 We invest in our employees' success and wellbeing.
 
 
 
 &nbsp;
 
 
 
 Customer service, remote representative, call center, customer support, inquiry resolution, technical troubleshooting, CRM documentation, multichannel support, complaint handling, customer satisfaction, quality standards, communication skills, empathy training, problem resolution, product knowledge, team collaboration, performance metrics, career growth, work from home, customer loyalty.
 
 
 
 &nbsp;
 
</div>

Customer Service Representative Admin (MENA | Remote)

Foodics

<div>Who Are We❓ 
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners. 
The Job in a Nutshell
We are currently seeking a talented and motivated Customer Onboarding Associate to join our team in Kuwait. As a Customer Onboarding Specialist, you will play a crucial role in empowering sellers by providing comprehensive training on our cutting-edge POS platform and guiding them through the seamless implementation and installation of our state-of-the-art devices..
What Will You Do❓<ul><li>
Project Ownership: Manage the end-to-end delivery of new client projects, ensuring all milestones are met with precision and speed.</li><li>
Menu &amp; System Configuration: Lead the technical setup, including custom menu configurations and platform tailoring to meet specific client business needs.</li><li>
Integration Management: Coordinate and execute the setup of third-party integrations, ensuring a seamless data flow between the customer&rsquo;s tech stack and our platform.</li><li>
The Focal Point: Serve as the primary point of contact for the customer during the onboarding phase, acting as the bridge between their requirements and our internal capabilities.</li><li>
Scheduling &amp; Coordination: Masterfully handle high-volume appointment scheduling for training sessions, discovery calls, and technical reviews.</li><li>
Journey to 100%: Track and drive adoption metrics, ensuring the customer isn't just &quot;set up,&quot; but is actively utilizing every feature relevant to their success.</li></ul>
What Are We Looking For❓<ul><li>
Service Delivery Excellence: A natural flair for hospitality and service; you don't just close tasks, you create positive experiences.</li><li>
High-Stakes Time Management: The ability to juggle multiple complex onboardings simultaneously without letting a single detail slip through the cracks.</li><li>
Task-Oriented Mindset: You are motivated by &quot;getting it done.&quot; You thrive on checklists, deadlines, and clear deliverables.</li><li>
Communication Mastery: You can translate &quot;tech-speak&quot; into plain English for customers while providing clear, actionable feedback to our internal teams.</li><li>
Collaborative Spirit: Comfortable working in the &quot;grey area&quot; between Customer Success and Professional Services to ensure a smooth handoff.</li></ul>
Who Will Excel❓<ul><li><ul><li>
Experience: 1-2 years in a customer-facing implementation, onboarding, or project management role.</li><li>
Tech Savvy: Familiarity with API integrations, SaaS configurations, and CRM tools.</li><li>
Organization: Proven track record of managing project timelines and meeting KPIs.</li></ul></li></ul>
What We Offer You❗
We believe you will love working at Foodics!<ul><li>
We have an inclusive and diverse culture that encourages innovation and flexibility in-offices.</li><li>
We offer highly competitive compensation packages, including bonuses and the potential for shares.</li><li>
We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li><li>
Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li><li>
We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul> 

Requirements</div>

Customer Onboarding Specialist

Kuwait Computer Services

A well established Engineering Services/Testing, Inspection &amp; Certification Company in Kuwait is looking for a IT Support Specialist.Qualifications &amp; Requirements:VISA: Article 18 (Transferable only) WITH VALID CIVIL ID.Job Description:Key Responsibilities:<ul><li>User Support.</li><li>System Maintenance.</li><li>Software &amp; Hardware Setup.</li><li>Network Support.</li><li>Printer set up and Maintenance.</li><li>Documentation.</li><li>Security Support.</li><li>Training &amp; Assistance.</li><li>Vendor Coordination.</li><li>Software Installation.</li><li>System Back Ups &amp; Recovery.</li><li>IT Inventory Management.</li></ul>SkillsQualifications &amp; Requirements.Education: Bachelor's degree in Computer Science Eng., IT, or BCA a related field, or equivalent practical experience.Experience:2 to 3 years of hands on experience in IT support or a similar technical role,preferably in a company environment.Technical Skills:<ul><li>Proficient in troubleshooting hardware, operating systems &amp; office software.</li><li>Familiarity with ticketing systems.</li><li>Basic knowledge of HR/ACC systems.</li><li>Experience with setting up and troubleshooting all kinds of printers.</li><li>Experience with setting up and troubleshooting networking equipment(routers, switches, Wi-Fi)</li><li>Experience with back up solutions and disaster recovery planning.</li><li>Understanding of cybersecurity principles, firewalls, and anti-virus software.</li></ul>Soft Skills<ul><li>Problem-solving abilities; and attention to detail.</li><li>Communication and interpersonal skills; ability to explain technical issues to non-technical users.</li><li>Ability to prioritize tasks and work effectively under pressure.</li><li>Strong customer service orientation &amp; patience.</li><li>English ,Arabic Optional.</li></ul>Technology: Office 365 Email &amp; Admin, Windows Desktop &amp; Server OS, Knowlegde on Firewalls, Switches &amp; Routers Knowledge. Server Hardware.Work Details: Timings: 7:00 AM &ndash; 3:00 PM.Location: SubhanTo Apply: Send your CV and Civil ID copy to: hiringgiico@gmail.comShortlisted candidates matching will be called for interview.Job Type: Full-time

IT Support Specialist

TSL Company

Company DescriptionTSL - INDUSTRIAL ELECTRONICS SERVICES is committed to empowering industrial automation clients across the MENA region by delivering reliable repair services and a high-quality supply of parts. Our goal is to ensure seamless operations and provide lasting value to our esteemed clients. We take pride in offering solutions that support industrial efficiencies and enhance the performance of operations. Our team is dedicated to maintaining the highest standards of service and reliability.Role DescriptionThis is a full-time, on-site role for a Finance Manager located in Kuwait City. The Finance Manager will oversee financial planning, budgeting, and forecasting to ensure the company's financial health. Key responsibilities include managing financial reporting, analyzing financial data to identify opportunities, ensuring compliance with regulatory and tax requirements, implementing cost-control measures, and collaborating with cross-functional teams to support strategic decision-making. The Finance Manager will also lead financial audits and develop strong internal controls.Qualifications<ul><li>Overseas candidates preferably</li><li>Strong understanding of Financial Planning, Budgeting, and Forecasting</li><li>Proficiency in Financial Reporting and Data Analysis</li><li>Experience with Compliance, Regulatory Policies, and Tax Management</li><li>Skills in Cost Control and Internal Controls Implementation</li><li>Effective Communication, Leadership, and Collaborative Capabilities</li><li>Experience in working with Enterprise Resource Planning (ERP) systems</li><li>Bachelor's degree in Finance, Accounting, or a related field; a professional certification (e.g., CPA, CFA, or ACCA) is a significant advantage</li><li>5+ years of relevant experience in financial management, preferably within the industrial or automation sector</li></ul>Job Type: Full-timePay: KD800.000 - KD1,000.000 per month

Finance Manager

Abercrombie & Fitch Co.

<div>
 
 Company Description
 
 
 
 Abercrombie &amp; Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
 
 
 The company operates a family of brands, including Abercrombie &amp; Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie &amp; Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.
 
 
 At Abercrombie &amp; Fitch Co., we lead with purpose and always put our people first. We&rsquo;re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
 
 
 
 Job Description
 
 
 
 The Brand Representative is truly engaged. They provide great customer service by anticipating and responding to customer needs. An individual who is outgoing, stylish, and helpful. They demonstrate a keen awareness of the store environment by ensuring they always remain approachable and warm. They are able to initiate conversations and connect with the customer by communicating in a genuine and articulate way; that ensures the customer is always the first priority. Demonstrates relatable, confident and highly social behaviors on the sales floor that translate into closing the sale.
 
 
 
 What You&rsquo;ll Do
 
 
 
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 Customer Experience
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 Store Presentation and Sales Floor
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 Communication
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 Asset Protection and Shrink
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 Policies and Procedures
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 Training and Development
 
 
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 </ul>
 
 Qualifications
 
 
 
 
 What it Takes
 
 
 
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 Adaptability / Flexibility
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 Applied Learning
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 Attention to Detail
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 Multi-Tasking
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 Work Ethic
 
 
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 </ul>
 
 Additional Information
 
 
 
 
 What You&rsquo;ll Get
 
 
 
 As an Abercrombie &amp; Fitch Co. (A&amp;F Co.) associate, you&rsquo;ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&amp;F is committed to providing simple, competitive, and comprehensive benefits that align with our Company&rsquo;s culture and values, but most importantly &ndash; with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
 
 
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 Annual return flight ticket
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 Paid Time Off
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 Merchandise Discount
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 Medical, Dental, Health and Life Insurance
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 Paid Parental and Adoption Leave
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 Training and Development
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 Opportunities for Career Advancement, we believe in promoting from within
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 A Global Team of People Who'll Celebrate you for Being YOU
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 Some of the above benefits can be availed upon completion of the probationary period
 
 
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 </ul>
 SEE WHAT IT&rsquo;S LIKE TO #WORKATANF - FOLLOW US ON INSTAGRAM @LIFEATANF
 
 
 Abercrombie &amp; Fitch Co. is an Equal Opportunity/Affirmative Action employer
</div>

Abercrombie & Fitch / Hollister - Brand Representative, Kuwait

Hilton

<div>Nurse
A Nurse is responsible for nursing functions at the Hotel to cover guests and team members. 
 
 
What will I be doing? 
As a Nurse, you are responsible is responsible for nursing functions at the Hotel to cover guests and team members, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Provides medical attention to team members and guests</li>
<li>Interacts with team members and acts as a PR representative for the department</li>
<li>Ensures that information is communicated throughout the company</li>
<li>Counsels team members and makes referrals to the employee assistance programme when required</li>
<li>Responds to guest and team member requests in a timely and professional manner</li>
<li>Actively promotes the services of the department</li>
<li>Monitors and handles queries/complaints from team members</li>
<li>Ensures customer satisfaction according to department standards</li>
<li>Maintains the highest level of confidentiality in discussions with internal /external customers</li>
<li>Submits reports within the agreed deadlines</li>
<li>Produces accurate, well presented documentation and statistics</li>
<li>Maintains up to date, accurate filing of medical related issues</li>
<li>Provides administrative services for the medical plan and maintains up to date records for the medical plan</li>
<li>Ability to work unsupervised</li>
<li>Consistently performs job functions with attention to detail, speed and accuracy</li>
<li>Maintains First Aid boxes</li>
<li>Monitors health and safety risk factors for the property</li>
<li>Updates information about sickness in a timely manner</li>
<li>Submits invoices promptly to ensure no additional finance charges are incurred</li>
<li>Establishes and upkeeps par levels for supplies and equipment for the effective Nursing care</li>
<li>Follows the correct procedure for requisitioning and ordering</li>
<li>Becomes familiar with the financial aspect of the department</li>
</ul>What are we looking for? 
A Nurse serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Proficient in Microsoft Office programmes</li>
<li>Ability to operate and maintain a HR system</li>
<li>Counselling Skills</li>
<li>Ability to read and comprehend instructions and correspondence; write correspondence and memos. Possesses effective presentation skills</li>
<li>Ability to carry out the basic mathematical functions of addition, subtraction, multiplication and division. Ability to interpret data</li>
<li>Ability to apply commonsense and display good judgement, when interacting and problem solving with team members and guests</li>
<li>Excellent grooming standards</li>
<li>Positive attitude</li>
<li>Participate in necessary training and request training to meet development needs</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Secondary school graduate</li>
<li>Degree in Nursing</li>
<li>Requires a minimum of five years related experience</li>
<li>Registered Nurse with all the relevant qualifications in emergency care</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Nurse

American Creativity Academy

<div>We are looking to hire a dedicated Receptionist to join us at the American Creativity Academy! 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience:

Bachelor's degree. Basic computer skills required. Knowledge of Microsoft windows including word processing, electronic spreadsheets, E-mail, etc. Understanding of standard office equipment (telephones, dictation equipment, FAX and copying machines, typewriter, calculator, etc.
LANGUAGE SKILLS:
Bilingual (Arabic / English) preferred. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization.

GENERAL RESPONSIBILITIES
<ul><li>Provides general receptionist duties in greeting visitors and dispensing general school information.</li></ul> 
Salary range is 300 KWD - 355 KWD per month, depending upon educational credentials and years of related experience.</div>

School Receptionist, Starting August 2026

Explore 115+ Customer service representative admin mena remote in Kuwait City this April. Find roles across top companies and apply now to boost your career.