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consumer finance officer - retail credit Jobs in Kuwait City

consumer finance officer - retail credit

customer onboarding specialist Jobs in Kuwait City

customer onboarding specialist

customer service representative (remote) Jobs in Kuwait City

customer service representative (remote)

customer service representative admin (mena | remote) Jobs in Kuwait City

customer care officer

United Real Estate Company (URC)

<div>
 
 
 Job Description
 
 
 
 Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 
 
 
 
 
 
 Skill Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field or equivalent experience.
 </li>
 <li>
 3-5 years of experiance in customer care
 </li>
 <li>
 Strong English and Arabic language skills (written and spoken)
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
 </li>
 <li>
 Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
 </li>
 <li>
 Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
 </li>
 <li>
 Follows through on the resolution of all complaints with the concerned department.
 </li>
 <li>
 Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
 </li>
 <li>
 Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
 </li>
 <li>
 Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
 </li>
 <li>
 Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
 </li>
 <li>
 Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
 </li>
 <li>
 Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
 </li>
 <li>
 Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
 </li>
 <li>
 Maintains confidentiality of all sensitive matters in the performance of job duties.
 </li>
 <li>
 Aids the line manager in ensuring that all standards within the customer charter are met.
 </li>
 <li>
 Keeps all relevant parties informed of assigned work programs as much as possible.
 </li>
 <li>
 Supports and advises tenants using URC organization's products or services.
 </li>
 <li>
 Perform other Duties as requested by line manger
 </li>
 </ul>
 
 
 
 
 
 Job Summary
 
 
 
 
 
 <ul>
 <li>
 Job Title Customer Care Officer
 </li>
 <li>
 Location Kuwait
 </li>
 <li>
 Function Property Management &amp; Leasing
 </li>
 <li>
 Qualification Bachelors
 </li>
 <li>
 Date Posted 18-11-2025
 </li>
 </ul>
 
 Apply Now
 
</div>

Customer Care Officer

<div>
 
 
 Role Objective:
 
 
 
 
 
 
 As part of Consumer Finance, the Consumer Finance Officer under Operations department will have the responsibility of evaluating and present credit applications to underwriters forwarded by the various channels with granted limit of the bank. The Officer will also be responsible for collecting and maintaining statistics about the quality of the retail finance portfolio and the effectiveness of the credit granting workflow. In addition to also be contributing to the discussions on development or review of credit policies.
 
 
 
 
 
 
 Detailed Duties and Responsibilities:
 
 
 
 
 
 
 
 Credit Policies and Procedures:
 
 
 
 
 
 <ul>
 <li>
 Contribute to review existing Consumer Credit Policies, to ensure we meet the market need, Business opportunity and achieve growth, profit target.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Review and implements finance sales control mechanism for processed and rejected finances, to ensure that the Credit policies are consistently followed.
 </li>
 </ul>
 
 
 
 
 
 Credit Analysis and Post-fact/ Pre-fact Review:
 
 
 
 
 
 <ul>
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 Observe our existing finance and portfolios to take the appropriate action against potential loss.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Conduct an independent Personal Finance Credit review and highlights findings and recommendations to Team Leader / Manager Consumer Finance -Retail Credit.
 </li>
 </ul>
 
 
 
 
 
 Credit Review and Approval:
 
 
 
 
 
 <ul>
 <li>
 Reviews of the credit applications forwarded by the Branch managers to ensure completeness and correctness.
 </li>
 <li>
 Evaluates the application against the policy and confirm the branch manager's identification of exception, if any.
 </li>
 <li>
 Evaluate the application against the policy and recommend credit applications, documents of finance utilization Vs. its purpose, upgrade and card maintenance to the manager of RCU for approval.
 </li>
 <li>
 Assure correctness of finance application documents and Murabaha system entries.
 </li>
 </ul>
 
 
 
 
 
 Educational Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business Administration, or Finance, Commerce, Economics.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 2+ years in credit administration preferred.
 </li>
 </ul>
 
 
</div>

Consumer Finance Officer - Retail Credit

Shamiya Catering

Job Description:We are one the leading International Catering &amp; Restaurants Operations Company based out of Kuwait is Hiring for the Operations ManagerThe candidate should have the following attributes for the OPAM position.<ul><li>Strong personality with good attitude, well organized, flexible in nature and follow the deadlines and complete the assigned tasks in time.</li><li>Responsible for End-to-End company&rsquo;s overall daily Operations Planning and Restaurant&rsquo;s and Central Kitchen Operations.</li><li>He will be leading the Call Center Inbound and Outbound operations</li><li>He will be handling the customer services, continuous operations improvement planning in order to exceed the expectations of end customer&rsquo;s</li><li>Responsible for GetCari / Deliveroo, Talabat, Restaurant Deliveries Management</li><li>Liaising with Supplier&rsquo;s for sourcing the material for daily operations</li><li>Ensuring that the work environment is safe by following all local MOH guidelines and Kuwait regulations regarding workplace safety</li><li>Monitoring the quality of food products to ensure they meet company standards</li><li>Developing a budget for food and beverage operations, including labor costs, equipment purchases, and supplies required to run the department effectively</li><li>Interviewing, hiring, and training new employees in conjunction with human resources manager</li><li>Establishing and enforcing rules regarding employee code of conduct and workplace safety procedures to ensure the safety of all staff members</li><li>Monitoring inventory levels of food products to ensure they are consistent with sales trends over time</li><li>Analyzing customer data to determine preferences and purchasing patterns so that new products can be added to the menu or existing products can be discontinued if they are not selling well</li><li>Creating marketing plans to promote new products or services in order to increase revenue</li><li>Conducting training sessions on topics such as food preparation, food safety, customer service, and inventory management for employees who work in food service or beverage operations</li><li>The job holder will be responsible for maintaining and helping enforce the agreed brand standards for each unit by conducting and managing monthly audits</li><li>The job holder will act as a purchasing officer and budget controller for the restaurant, creating a professional relationship with all suppliers</li><li>This will include ordering of equipment within financial constraints, invoice querying and establishing a positive relationship with the park Finance Department</li><li>The Operations Manager will assist in the planning and implementation of new ideas and menu specifications each season, working closely with Central Support to ensure they fit with guidelines and are to the high quality our guests expect</li><li>They will consistently review products delivered to ensure KPIs are met and take up any shortcomings with suppliers</li><li>The Operations Manager is expected to provide constant leadership, counselling, advice and feedback to their peers</li><li>They must provide an environment of openness and trust, with constant feedback and performance coaching</li><li>Leader should lead by example and do effective planning and execution to achieve company goals to maximize the profits</li><li>Responsible for doing surprise store audits and internal audits to ensure that FSMS, QMS, HACCP parameters are met and followed.</li><li>The candidate should be stable and looking forward for longer employment tenure with us should apply</li><li>He should be available 24/7 as our business operations is functional 24/7 and 365 days.</li></ul>Job Type: Full-timeWork Location: In person

Operation Manager

Prosupport Services Company Limited

<div>
 
 The IT Support Officer will be responsible for providing first-line and second-line technical support to users, ensuring the smooth operation of IT systems, hardware, software, and network infrastructure. The role supports day-to-day business operations by promptly resolving IT issues and maintaining system reliability and security.
 
 
 Tasks
 
 <ul>
 
 <li>
 Provide technical support to users on hardware, software, network, and application issues.
 </li>
 
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 Respond to IT support requests and resolve issues in a timely and professional manner.
 </li>
 
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 Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
 </li>
 
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 Set up user accounts, email access, and system permissions.
 </li>
 
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 Monitor and maintain local area networks (LAN), internet connectivity, and basic server operations.
 </li>
 
 <li>
 Perform routine system checks, updates, and backups.
 </li>
 
 <li>
 Assist in managing antivirus, security patches, and access controls.
 </li>
 
 <li>
 Support troubleshooting of network, email, and connectivity issues.
 </li>
 
 <li>
 Maintain an inventory of IT equipment and software licenses.
 </li>
 
 <li>
 Document IT procedures, system configurations, and troubleshooting guides.
 </li>
 
 <li>
 Ensure proper handling, storage, and maintenance of IT assets.
 </li>
 
 <li>
 Support implementation of IT security policies and best practices.
 </li>
 
 <li>
 Ensure compliance with company IT policies and data protection requirements.
 </li>
 
 <li>
 Assist with audits and system reviews where required.
 </li>
 
 <li>
 Work closely with vendors and service providers for repairs and upgrades.
 </li>
 
 <li>
 Support system upgrades, new software rollouts, and IT projects.
 </li>
 
 <li>
 Provide basic user training on IT systems and applications.
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 Diploma or Bachelor&rsquo;s Degree in Information Technology, Computer Science, Information Systems, or a related field.
 </li>
 
 <li>
 Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are an advantage.
 </li>
 
 <li>
 Minimum of 1&ndash;3 years&rsquo; experience in an IT support or helpdesk role.
 </li>
 
 <li>
 Hands-on experience with Windows operating systems, Microsoft Office, and basic networking.
 </li>
 
 <li>
 Strong troubleshooting and problem-solving skills.
 </li>
 
 <li>
 Good knowledge of computer hardware, software, and networks.
 </li>
 
 <li>
 Ability to communicate technical issues clearly to non-technical users.
 </li>
 
 <li>
 Good time management and ability to handle multiple tasks.
 </li>
 
 </ul>
 
 
 Employee will be working for 4 hrs a day, and a total of 8 days in the month.
 
</div>

IT Officer

Hilton

<div>Purchasing Officer
A Purchasing Assistant / Clerk will support the negotiation of contracts, purchasing of required goods, and record-keeping as it related to transactions and vendor performance. 
What will I be doing? 
As Purchasing Assistant / Clerk, you will support the negotiation of contracts, purchasing of required goods, and record-keeping as it related to transactions and vendor performance. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Obtain competitive quotations for hotel requirements and ensure that the best product is sourced and purchased, using Group Nominated suppliers where applicable</li>
<li>Ensure locally Nominated supplier information is kept current</li>
<li>Manage the database of active local contracts with suppliers</li>
<li>Ensure Purchasing Manual is current</li>
<li>Adhere to quality procedures and standards and oversee purchasing administration such that all Hilton policies and standards are upheld</li>
<li>Maintain a record of commitments for all budgets and ensure that the relevant senior managers are constantly informed of updates</li>
<li>Ensure a comprehensive system for allocating and reconciling purchase orders</li>
<li>Monitor all areas of purchasing including contracts, leases and nominations</li>
<li>Prepare the month end accounts reports in an accurate and timely manner</li>
<li>Execute on tasks/requests as instructed by the Hotel Management</li></ul>
What are we looking for? 
A Purchasing Assistant / Clerk serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Strong financial knowledge and ability to work with budgets</li>
<li>Computer literate, with good MS Excel skills</li>
<li>Good time management and organisation skills</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience within the hotel/leisure sector</li>
<li>Previous experience in a similar purchasing role</li>
<li>Relevant degree, in Finance/Accounting or related business discipline, from an academic institution</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Purchasing Officer

<div>Government Relations Officer / PRO
Responsible for procurement of visas, renewals, medicals, and other governmental permits and licenses.
What will I be doing?
To coordinate with the business and provide support around all areas of government relations including processing and carrying out all transactions relating to visas, permits, licenses, registration etc that are crucial for the business. To coordinate with the business and provide support around all areas of government relations including processing and carrying out all transactions relating to visas, permits, licenses, registration etc that are crucial for the business.
<ul><li>Responsible for all applications of visas and cancellations and deal directly with immigration department for visa matters for team members, management and their families.</li>
<li>Maintain good relations and visits to the owning company, immigration, health department, ministry of information, traffic police as well as all government departments and ministries</li>
<li>Provides assistance on police and court cases, immigration and labour issues and other related matters</li>
<li>Keep records of passports and visa expiry dates, inform team members in advance of passport expiry dates and extend/renew visas prior to expiry dates</li>
<li>Provides assistance on police and court cases, immigration and labour issues and other related matters.</li>
<li>Provides assistance in obtaining visas for travelling key personnel.</li>
</ul>SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
<ul><li>Ensure the safekeeping of all team members passports</li>
<li>Ensures that all food handlers are having occupational health cards and ensures that expiring cards are renewed on time</li>
<li>Maintain and update the police report in the system</li>
<li>Carry out the fire, safety and evacuation procedures as required by the hotel fire policy</li>
<li>Comply with hotel standards in relation to hygiene and personal presentation</li>
<li>Any other tasks assigned by General Manager or Director, Human Resources</li>
</ul>What are we looking for?
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable adjustments.
<ul><li>Excellent written and verbal communication skills</li>
<li>Ability to effectively deal with a variety of audience, some of whom will require high levels of patience, tact and diplomacy.</li>
<li>Strong computer literacy including knowledge of Windows XP and Microsoft Office Suite of products including Word</li>
</ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Government Relations Officer / PRO

<div>Nurse
A Nurse is responsible for nursing functions at the Hotel to cover guests and team members. 
 
 
What will I be doing? 
As a Nurse, you are responsible is responsible for nursing functions at the Hotel to cover guests and team members, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Provides medical attention to team members and guests</li>
<li>Interacts with team members and acts as a PR representative for the department</li>
<li>Ensures that information is communicated throughout the company</li>
<li>Counsels team members and makes referrals to the employee assistance programme when required</li>
<li>Responds to guest and team member requests in a timely and professional manner</li>
<li>Actively promotes the services of the department</li>
<li>Monitors and handles queries/complaints from team members</li>
<li>Ensures customer satisfaction according to department standards</li>
<li>Maintains the highest level of confidentiality in discussions with internal /external customers</li>
<li>Submits reports within the agreed deadlines</li>
<li>Produces accurate, well presented documentation and statistics</li>
<li>Maintains up to date, accurate filing of medical related issues</li>
<li>Provides administrative services for the medical plan and maintains up to date records for the medical plan</li>
<li>Ability to work unsupervised</li>
<li>Consistently performs job functions with attention to detail, speed and accuracy</li>
<li>Maintains First Aid boxes</li>
<li>Monitors health and safety risk factors for the property</li>
<li>Updates information about sickness in a timely manner</li>
<li>Submits invoices promptly to ensure no additional finance charges are incurred</li>
<li>Establishes and upkeeps par levels for supplies and equipment for the effective Nursing care</li>
<li>Follows the correct procedure for requisitioning and ordering</li>
<li>Becomes familiar with the financial aspect of the department</li>
</ul>What are we looking for? 
A Nurse serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Proficient in Microsoft Office programmes</li>
<li>Ability to operate and maintain a HR system</li>
<li>Counselling Skills</li>
<li>Ability to read and comprehend instructions and correspondence; write correspondence and memos. Possesses effective presentation skills</li>
<li>Ability to carry out the basic mathematical functions of addition, subtraction, multiplication and division. Ability to interpret data</li>
<li>Ability to apply commonsense and display good judgement, when interacting and problem solving with team members and guests</li>
<li>Excellent grooming standards</li>
<li>Positive attitude</li>
<li>Participate in necessary training and request training to meet development needs</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Secondary school graduate</li>
<li>Degree in Nursing</li>
<li>Requires a minimum of five years related experience</li>
<li>Registered Nurse with all the relevant qualifications in emergency care</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Nurse

Explore 99+ Customer care officer in Kuwait City this April. Find roles across top companies and apply now to boost your career.