customer success manager

it officer

quality assurance officer Jobs in Kuwait City

quality assurance officer

customer care officer

United Real Estate Company (URC)

<div>
 
 
 Job Description
 
 
 
 Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 
 
 
 
 
 
 Skill Requirements:
 
 
 
 
 
 <ul>
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 Bachelor's degree in a relevant field or equivalent experience.
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 3-5 years of experiance in customer care
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 Strong English and Arabic language skills (written and spoken)
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 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
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 Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
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 Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
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 Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
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 Follows through on the resolution of all complaints with the concerned department.
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 Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
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 Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
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 Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
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 Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
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 Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
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 Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
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 Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
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 Maintains confidentiality of all sensitive matters in the performance of job duties.
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 Aids the line manager in ensuring that all standards within the customer charter are met.
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 Keeps all relevant parties informed of assigned work programs as much as possible.
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 Supports and advises tenants using URC organization's products or services.
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 Perform other Duties as requested by line manger
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 </ul>
 
 
 
 
 
 Job Summary
 
 
 
 
 
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 Job Title Customer Care Officer
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 Location Kuwait
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 Function Property Management &amp; Leasing
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 Qualification Bachelors
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 Date Posted 18-11-2025
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 </ul>
 
 Apply Now
 
</div>

Customer Care Officer

Gastronomica ME

<div>
 
 
 Position Summary
 
 :
 
 
 We are looking for a proactive and creative Marketing Officer to support our marketing activities and help us achieve our business goals. The Marketing Officer will be responsible for implementing marketing strategies, creating engaging content, managing social media channels, analyzing campaign performance, and supporting various marketing projects. The ideal candidate should have a passion for marketing, excellent communication skills, and a strong ability to multitask in a fast-paced environment.
 
 
 
 
 
 
 Role And Responsibility
 
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 <ul>
 <li>
 Assist in the development and execution of marketing strategies to drive brand awareness, increase customer engagement, and achieve sales targets for our food and beverage products.
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 Support the creation of marketing collateral, including packaging, promotional materials, and advertising campaigns, to effectively communicate the brand message and product offerings.
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 Coordinate marketing campaigns across various channels, including digital, social media, print, and experiential marketing, to reach target audiences and drive customer acquisition.
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 Manage digital marketing efforts, including website updates, social media content creation, email marketing campaigns, and online advertising initiatives, to enhance brand visibility and engagement.
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 Conduct market research and analysis to identify consumer trends, competitor activities, and opportunities for product innovation and differentiation.
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 Monitor and analyze the performance of marketing campaigns, leveraging data insights to optimize strategies and tactics for maximum impact and ROI.
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 Collaborate with cross-functional teams, including product development, sales, and operations, to ensure alignment of marketing initiatives with business objectives and customer needs.
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 Cultivate and maintain relationships with key stakeholders, including customers, suppliers, distributors, and industry partners, to support marketing efforts and drive business growth.
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 Lead Generation:
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 Number of leads generated through marketing campaigns.
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 Conversion rate of leads into qualified prospects.
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 Website Traffic and Engagement:
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 Increase in website traffic, measured through unique visitors and page views.
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 Engagement metrics such as time spent on site, bounce rate, and click-through rate.
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 Social Media Metrics:
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 Growth in social media followers across platforms.
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 Engagement metrics on social media posts, including likes, comments, shares, and retweets.
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 Content Performance:
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 Number of content pieces created and published.
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 Performance of content in terms of views, shares, and engagement.
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 Conversion rate of content pieces in driving leads or sales.
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 Campaign Effectiveness:
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 Return on investment (ROI) of marketing campaigns.
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 Cost per acquisition (CPA) for new customers acquired through marketing efforts.
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 Impact of campaigns on brand awareness and perception.
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 Event Participation:
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 Number of attendees at marketing events and conferences.
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 Engagement and feedback received from event participants.
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 Market Share and Competitor Analysis:
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 Growth in market share or penetration within target markets.
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 Analysis of competitor activities and market positioning.
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 Customer Satisfaction and Retention:
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 Net Promoter Score (NPS) or customer satisfaction surveys.
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 Customer retention rate and churn rate.
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 Marketing Budget Performance:
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 Adherence to marketing budget allocations and spending.
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 Cost-effectiveness of marketing initiatives compared to budgeted projections.
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 </ul>
 
 
</div>

Marketing Officer

Tanzifco Company W.L.L.

A Quality Assurance (QA) Officer ensures processes meet internal standards, customer expectations, and regulatory requirements. They perform inspections, manage documentation (SOPs), audit systems, and implement corrective actions &amp; Policy procure to prevent defects.<ul><li>Inspections : Conducting visual inspections to meet quality guidelines.</li><li>Documentation Management: Reviewing and approving Policies, SOPs, records, and quality documentation for accuracy.</li><li>Compliance and Audits: Ensuring compliance with industry standards (e.g., ISO) and conducting internal/external audits.</li><li>Corrective Actions : Identifying defects and leading root cause analysis to implement corrective/preventive actions.</li><li>Quality Improvement: Analyzing quality data and reporting on metrics to improve processes.</li><li>Training: Training staff on quality processes and safety standards.</li></ul>Required Skills and Qualifications<ul><li>Education: Degree in Quality Management, Engineering, Science, or relevant field (varies by industry).</li><li>Experience: Proven experience in quality assurance, quality control, or compliance roles.</li><li>Knowledge: Familiarity with ISO standards, or other industry-specific regulations.</li><li>Technical Skills: Proficient in MS Office; experience with QA software and data analysis tools.</li><li>Soft Skills: Strong attention to detail, analytical skills, and communication capabilities</li></ul>Pay: KD350.000 - KD500.000 per monthWork Location: In person

Quality Assurance Officer

Delight Events Kuwait

<div>
 
 Company Description
 
 
 
 Delight Events, established in 2019 and based in Kuwait, specializes in creating exceptional events tailored to every client&rsquo;s vision. Renowned for creativity and attention to detail, the company is dedicated to delivering unforgettable experiences that exceed expectations. From weddings and corporate events to intimate gatherings, Delight Events transforms ideas into reality with professionalism and excellence. With a team of passionate experts, Delight Events is committed to bringing joy and creating lasting memories for clients.
 
 
 
 Role Description
 
 
 
 This full-time hybrid Marketing Officer role is based in Kuwait City with the flexibility to work from home on some occasions. The Marketing Officer will be responsible for developing and executing marketing strategies, conducting market research, managing social media campaigns, and driving client engagement. Additional responsibilities include creating marketing materials, maintaining brand consistency, supporting sales efforts, and building relationships with stakeholders to promote the company&rsquo;s services.
 
 
 
 Qualifications
 
 
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 Strong skills in Market Research and Marketing to develop effective strategies and campaigns
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 Proficiency in Communication and Social Media Marketing to engage with clients and grow the brand
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 Familiarity with Sales to support business growth and client relationship management
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 Creative problem-solving abilities and an eye for detail
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 Bachelor&rsquo;s degree in Marketing, Business Administration, Communications, or a related field
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 Experience in the events management industry is an advantage
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 Proficiency in Arabic and English is desirable
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 Ability to work collaboratively in a team as well as independently
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</div>

Ramr

The Payroll &amp; Administration Officer is responsible for the accurate and timely processing of payroll while supporting day-to-day administrative operations. This role ensures compliance with company policies and Kuwait&rsquo;s labor regulations, maintains employee records, and contributes to efficient office management.Requirements<ul><li>Bachelor degree</li><li>5 years of experience</li><li>Experience in handling payroll cycle</li><li>Knowledge of HR administration</li></ul>Job Type: Full-timeWork Location: In person

Admin & payroll officer

Meshaal Alshatti and Partner

We&rsquo;re hiring a Purchasing Officer (F&amp;B)Looking for a professional to handle sourcing, supplier negotiations, and procurement of food &amp; beverage supplies while ensuring quality, cost efficiency, and timely delivery.Key Responsibilities:<ul><li>Manage sourcing and purchasing of F&amp;B items</li></ul><ul><li>Negotiate with suppliers for best value</li></ul><ul><li>Monitor stock levels and coordinate deliveries</li></ul><ul><li>Ensure quality standards and compliance</li></ul>Kuwait (local candidates only)Immediate joiners preferredSend your CV to: careers@mssandp.comJob Type: Full-timePay: KD400.000 - KD600.000 per monthWork Location: In person

Purchasing / Procurement Officer F&B

Shamiya Catering

Job Description:We are one the leading International Catering &amp; Restaurants Operations Company based out of Kuwait is Hiring for the Operations ManagerThe candidate should have the following attributes for the OPAM position.<ul><li>Strong personality with good attitude, well organized, flexible in nature and follow the deadlines and complete the assigned tasks in time.</li><li>Responsible for End-to-End company&rsquo;s overall daily Operations Planning and Restaurant&rsquo;s and Central Kitchen Operations.</li><li>He will be leading the Call Center Inbound and Outbound operations</li><li>He will be handling the customer services, continuous operations improvement planning in order to exceed the expectations of end customer&rsquo;s</li><li>Responsible for GetCari / Deliveroo, Talabat, Restaurant Deliveries Management</li><li>Liaising with Supplier&rsquo;s for sourcing the material for daily operations</li><li>Ensuring that the work environment is safe by following all local MOH guidelines and Kuwait regulations regarding workplace safety</li><li>Monitoring the quality of food products to ensure they meet company standards</li><li>Developing a budget for food and beverage operations, including labor costs, equipment purchases, and supplies required to run the department effectively</li><li>Interviewing, hiring, and training new employees in conjunction with human resources manager</li><li>Establishing and enforcing rules regarding employee code of conduct and workplace safety procedures to ensure the safety of all staff members</li><li>Monitoring inventory levels of food products to ensure they are consistent with sales trends over time</li><li>Analyzing customer data to determine preferences and purchasing patterns so that new products can be added to the menu or existing products can be discontinued if they are not selling well</li><li>Creating marketing plans to promote new products or services in order to increase revenue</li><li>Conducting training sessions on topics such as food preparation, food safety, customer service, and inventory management for employees who work in food service or beverage operations</li><li>The job holder will be responsible for maintaining and helping enforce the agreed brand standards for each unit by conducting and managing monthly audits</li><li>The job holder will act as a purchasing officer and budget controller for the restaurant, creating a professional relationship with all suppliers</li><li>This will include ordering of equipment within financial constraints, invoice querying and establishing a positive relationship with the park Finance Department</li><li>The Operations Manager will assist in the planning and implementation of new ideas and menu specifications each season, working closely with Central Support to ensure they fit with guidelines and are to the high quality our guests expect</li><li>They will consistently review products delivered to ensure KPIs are met and take up any shortcomings with suppliers</li><li>The Operations Manager is expected to provide constant leadership, counselling, advice and feedback to their peers</li><li>They must provide an environment of openness and trust, with constant feedback and performance coaching</li><li>Leader should lead by example and do effective planning and execution to achieve company goals to maximize the profits</li><li>Responsible for doing surprise store audits and internal audits to ensure that FSMS, QMS, HACCP parameters are met and followed.</li><li>The candidate should be stable and looking forward for longer employment tenure with us should apply</li><li>He should be available 24/7 as our business operations is functional 24/7 and 365 days.</li></ul>Job Type: Full-timeWork Location: In person

Operation Manager

Explore 96+ Customer care officer in Kuwait City this April. Find roles across top companies and apply now to boost your career.

96 customer care officer jobs In Kuwait City

Customer Care Officer

Marketing Officer

Quality Assurance Officer

Marketing Officer

Admin & payroll officer

Purchasing / Procurement Officer F&B

Operation Manager