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customer care representative Jobs in Kuwait City

customer care representative

customer care service Jobs in Kuwait City

customer care service

customer service representative Jobs in Kuwait City

customer service representative

customer service team leader Jobs in Kuwait City

customer service team leader

customer care officer

United Real Estate Company (URC)

<div>
 
 
 Job Description
 
 
 
 Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 
 
 
 
 
 
 Skill Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field or equivalent experience.
 </li>
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 3-5 years of experiance in customer care
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 Strong English and Arabic language skills (written and spoken)
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
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 Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
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 Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
 </li>
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 Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
 </li>
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 Follows through on the resolution of all complaints with the concerned department.
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 Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
 </li>
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 Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
 </li>
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 Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
 </li>
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 Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
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 Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
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 Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
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 Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
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 Maintains confidentiality of all sensitive matters in the performance of job duties.
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 Aids the line manager in ensuring that all standards within the customer charter are met.
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 Keeps all relevant parties informed of assigned work programs as much as possible.
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 Supports and advises tenants using URC organization's products or services.
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 Perform other Duties as requested by line manger
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 </ul>
 
 
 
 
 
 Job Summary
 
 
 
 
 
 <ul>
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 Job Title Customer Care Officer
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 Location Kuwait
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 Function Property Management &amp; Leasing
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 Qualification Bachelors
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 Date Posted 18-11-2025
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 </ul>
 
 Apply Now
 
</div>

Customer Care Officer

Boutiqaat

Training OfficerAbout the RoleWe are seeking a motivated and results-driven Training Officer to design, deliver, and evaluate effective training programs that support staff development and organizational performance. The ideal candidate is passionate about learning, highly organized, and skilled at engaging diverse audiences.Key Responsibilities<ul><li>Identify training needs through consultation and performance analysis</li><li>Design and deliver engaging training sessions (in-person and/or online)</li><li>Develop training materials, manuals, and presentations</li><li>Monitor and evaluate training effectiveness and report outcomes</li><li>Support onboarding and continuous professional development initiatives</li><li>Maintain accurate training records and documentation</li></ul>Requirements<ul><li>Diploma or degree in Education, Human Resources, Training, or a related field</li><li>Proven experience in training delivery or learning &amp; development</li><li>Strong communication and presentation skills</li><li>Ability to plan, organize, and manage multiple training activities</li><li>Proficiency in MS Office and learning management systems (LMS) is an advantage</li></ul>Key Competencies<ul><li>Excellent interpersonal skills</li><li>Analytical and problem-solving ability</li><li>Adaptability and creativity in training methods</li><li>Attention to detail and strong time management</li></ul>Job Type: Full-timeExperience:<ul><li>Training Officer: 1 year (Preferred)</li></ul>

Training Officer

Floward

<div>
 
 
 Job Title:
 
 Employee Performance &amp; Learning and Development Senior Officer
 
 
 
 Location:
 
 Kuwait
 
 
 
 
 
 
 Job Purpose
 
 
 
 The Employee Performance &amp; Learning and Development Senior Officer supports the execution of performance management and learning initiatives through hands-on coordination, system administration, and operational delivery.
 
 
 The role focuses on enabling learning programs, supporting performance cycles, maintaining learning systems, and providing accurate data and reporting to ensure consistent, timely, and effective People &amp; Culture processes across the organization.
 
 
 This is an execution-focused role operating under the guidance of a Manager or Senior Manager.
 
 
 
 
 
 
 Learning &amp; Development
 
 
 
 
 
 
 
 Training Needs &amp; Planning Support
 
 
 <ul>
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 Support HR Business Partners and line managers in collecting and consolidating Training Needs Analysis (TNA) inputs across functions and geographies.
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 Maintain and regularly update centralized training needs trackers and learning plans.
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 Support analysis of performance and capability data to identify development priorities.
 </li>
 </ul>
 
 
 Training Coordination &amp; Delivery Support
 
 
 <ul>
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 Coordinate logistics for training programs, including scheduling, communication, attendance tracking, and preparation of materials.
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 Support the development and updating of training content, presentations, job aids, and learning resources.
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 Liaise with internal Subject Matter Experts and external training vendors to support program delivery.
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 Collect participant feedback and support evaluation of training effectiveness.
 </li>
 </ul>
 
 
 Learning Engagement &amp; Activation
 
 
 <ul>
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 Support learning engagement initiatives such as Lunch &amp; Learn sessions and internal learning campaigns.
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 Coordinate learning calendars and ensure timely communication to employees.
 </li>
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 Track participation and engagement levels and identify opportunities to improve learning uptake.
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 </ul>
 
 
 Learning Management System (LMS) Administration
 
 
 <ul>
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 Support day-to-day administration of LMS platforms (e.g., SAP SuccessFactors LMS, Udemy, Coassemble).
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 Upload learning content, manage enrollments, track course completion, and maintain accurate learning records.
 </li>
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 Prepare standard LMS reports and dashboards for stakeholders.
 </li>
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 Support initiatives to improve LMS adoption and learner engagement.
 </li>
 </ul>
 
 
 Performance Management
 
 
 
 
 
 
 
 Performance Cycle Support
 
 
 <ul>
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 Support the execution of annual performance appraisal cycles, mid-cycle reviews, and 360-degree feedback processes using HR systems.
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 Assist with system setup, timelines, and communication to employees and managers.
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 Coordinate calibration session logistics and related documentation.
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 Follow up with managers and employees to ensure timely completion of performance activities.
 </li>
 </ul>
 
 
 Performance Data &amp; Reporting
 
 
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 Support preparation of performance reports and dashboards.
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 Assist in analyzing performance data to identify trends, risks, and improvement areas.
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 Support post-cycle reviews and documentation of follow-up actions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, Education, or a related field.
 </li>
 <li>
 3&ndash;5 years of experience in Learning &amp; Development, Performance Management, or HR Operations.
 </li>
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 Prior exposure to corporate learning programs or performance management cycles is preferred.
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 Working knowledge of LMS platforms and HR systems (SAP SuccessFactors preferred).
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 Strong Excel and reporting skills with experience managing trackers and dashboards.
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 Strong coordination, communication, and organizational skills.
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 Ability to work in a fast-paced, cross-functional, and multi-country environment.
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 </ul>
 
 
 
 
 
 
 About Floward
 
 
 
 
 
 
 
 Floward is the leading online flowers and gifting company in the Middle East and the UK. Our company was founded in 2017, and within five years we expanded our operations to include nine countries. At Floward, we pride ourselves on creating a seamless and innovative experience for our customers and we love making the process of sending flowers and gifts as enjoyable as receiving them. We make sure to source our flowers daily from the best ethical growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion.
 
 
 We are known for our flower arrangements, but we made great partnerships with local and international brands in all our communities to offer our clients a wide range of gifts including chocolate, perfumes, cakes, jewellery, and more.
 
 
 
 
 
 Operating in 37 cities in nine countries across the MENA region and London, UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure that gifts and arrangements arrive fresh to the customer.
 
 
 
 
 
 https://floward.co/
 
</div>

Employee Performance & Learning and Development Senior Officer

Shamiya Catering

We are seeking an Employee Relations &amp; Performance Officer to support workforce discipline, performance management, and training initiatives across our restaurant operations. This role requires strong interpersonal skills, firmness, and hands-on engagement with operational teams.Key Responsibilities<ul><li>Handle employee relations issues, grievances, and conflict resolution</li><li>Manage probation reviews, performance appraisals, and PIPs</li><li>Coordinate and support staff training programs</li><li>Work closely with shift managers and cluster managers</li><li>Conduct regular branch visits to assess performance and compliance</li><li>Assist with incentive and performance tracking programs</li><li>Prepare reports and recommendations for senior operations management</li></ul>Requirements<ul><li>Experience in employee relations, HR operations, or a similar role</li><li>Strong communication and interpersonal skills</li><li>Ability to be firm, objective, and professional</li><li>Comfortable working in a fast-paced restaurant environment</li><li>English required; additional languages are an advantage</li></ul>What We Offer<ul><li>Stable role within a growing multi-brand food company</li><li>Exposure to real operational decision-making</li><li>Career growth for the right candidate</li></ul>Job Type: Full-timePay: KD250.000 - KD350.000 per month

Employee Relations & Performance Officer

Strategic Resilience Group LLC

<div>
 SRG is seeking former service members of all services with proven experience as an Irregular Warfare Analyst (All-Source). Ideal candidate would be responsible for planning irregular warfare operations for the CCMD geographic area of responsibility in the Central Region (i.e., includes: sovereign countries of the Arabian Peninsula, the Levant sub-region, as well as Central and South Asia). Researches special program and space capabilities for feasibility and integration into CCMD Concepts of Operations, Operational Plans, and contingency planning. Provides direct analytical support, planning and subject matter expertise to shape CCMD efforts in collaboration with other U.S. government agencies and partner nations. Integrates irregular warfare into deliberate and crisis action plans and combined/joint operations for the commander, CCMD.
 
 
 Focus in the irregular warfare analyst is combatant command level and higher Concepts of Operations, plans, policy and doctrine, and external coordination the command's area of responsibility.
 
 
 Subject matter expert on special programs collaborating with experienced planners, operators, analysts and coalition partners at CCMD within the irregular warfare and information related capabilities community in support of campaign plan objectives.
 
 
 Camp Arifjan, Kuwait
 
 
 Position Responsibilities
 
 
 
 Required Qualifications
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Develop, coordinate and facilitate execution of sensitive activity Concept of Operations plans and orders.
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 Identify all-source intelligence information necessary to enable effects-based sensitive activity decision making and executions.
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 Provide collection tasking requirements and advisement on HUMINT surrogate network operational activities.
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 Identify and facilitate implementation of unique sensitive activity capabilities.
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 Risk assessments and Threat Mitigation program management.
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 Develop and execute interagency intelligence and security strategies, plans and conduct liaison in support of counterterrorism and counter-organized crime activities with CIA, DOS, FBI, DHS, TREAS, JTTFs, and DoD.
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 Assess information operations products designed to inform and influence and help integrated information operations analysis into planning.
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 Employ data mining, data fusion, predictive analysis, geo-profiling and temporal analysis techniques in support of CCMD commander's requirements related to HUMINT and MILDEC operations.
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 Apply analytical techniques and methodologies using an expert understanding of unconventional warfare.
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 Prepare studies and assessments of threats, potential threats, and threat-related trends and analysis.
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 Produce targeting and lead development related intelligence products in support of CCMD counterintelligence and HUMINT operations.
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 Research, evaluate, analyze and fuse multiple source reporting, including OSINT, on specific targets into finished intelligence products used by CI and HUMINT operational planners.
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 Produce intelligence products supporting Targeting and Lead Development in support of worldwide counterintelligence and HUMINT operations.
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 Monitor current intelligence on specified targets and provided intelligence assessments utilized by tactical planners and operators during mission-planning cycle.
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 Overlays Publicly Available Information (PAI) research with SIGINT applications to illuminate intelligence gaps that support CCMD line of efforts (LOE).
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 Provides irregular warfare capabilities expertise for CONOP development while concurrently collaborating with inter-agency partners.
 
 
 </li>
 </ul>
 Fourteen (14) years of experience OR a Bachelor's degree with certification as a HUMINT professional with nine (9) years (or a Master's degree with seven (7) years) of experience in operational environment directly involved in HUMINT.
 
 
 <ul>
 <li>
 Certified HUMINT collector with a minimum of five (5) years' experience directly involved in HUMINT, Overt/Clandestine, HUMINT Operation SOF Support of Sensitive Activities.
 </li>
 <li>
 Experience with incorporating SAP and STO capabilities in plans and operations; graduate of the STO Planner Course and PDAS User Course.
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 Staff level planning and CONOP development experience at the Combatant Command, TSOC and/or Sub Unified Command Level.
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 Experience conducting analysis of irregular warfare problem sets to highlight insurgent or threat network organization, key nodes, and vulnerabilities.
 </li>
 <li>
 Formal training or more than three years of practical experience utilizing the F3EAD, CALEB/IWA, Social Network Analysis and CARVER Methodologies.
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 Expert understanding of network analysis tools such as Analyst Notebook and Palantir.
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 Expert understanding of Intel-related databases such as M3, TAC, NCTC Online, TIDE, ICReach SIGINT Database, Cultweave SIGINT Database, PROTON SIGINT Database.
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 Expert understanding of Intel targeting tools such as the Skope toolset or the Voltron toolset.
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 Practical understanding of geospatial Intel tools such as ArcGIS and Google Earth.
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 Current DoD Top Secret Clearance with SCI eligibility.
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 Current CI Scope Polygraph or ability to take one upon hiring.
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 Completed Advance Planners, Due Diligence, and Advanced Technicians Course.
 </li>
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 Certified HUMINT professional with ten (10) or more years of experience in operational environment directly involved in HUMINT Overt/Clandestine, HUMINT Operation Support or SOF Sensitive Activities.
 </li>
 <li>
 Graduate of a recognized HUMINT Support Couse such as: HUMINT Collection Operations Management Course (HCOM), HUMINT Collection Management Officer (HCMO), HUMINT Collection Manager Course (HCMC), Operations Support Officer Course (OSOC), HUMINT Desk Officer Course (HDOC), and Operational HUMINT Targeting Course (OHTC).
 </li>
 <li>
 Joint or Service Level Information Operation planning experience.
 
 
 </li>
 </ul>
 Able to physically participate in training and operational support, as needed.
</div>

Irregular Warfare Analyst (All-Source) TS/SCI

Trafalgar Luxury Group

<div>
 
 
 Sales and Performance Management:
 
 
 
 &bull; Drive sales through effective management of sales force.
 
 
 &bull; Is capable of providing sales analytics.
 
 
 &bull; Capable of providing SMART KPI's for reporting employees.
 
 
 
 
 
 Customer Service Excellence:
 
 
 
 &bull; Ensure the team delivers exceptional customer service that is synonymous with luxury and fashion brands.
 
 
 &bull; Handle customer inquiries and complaints gracefully, ensuring customer satisfaction.
 
 
 &bull; Build and maintain relationships with VIP clients and ensure their needs are met.
 
 
 
 
 
 Inventory and Merchandising:
 
 
 
 &bull; Oversee inventory management.
 
 
 &bull; Ensure merchandise is in line of organization, brand, and visual merchandising standards &amp; guidelines.
 
 
 
 
 
 Staff Management and Development:
 
 
 
 &bull; Assist in the recruitment, training, and development of staff.
 
 
 &bull; Must have necessary skill set for management of all key personnel.
 
 
 
 
 
 Marketing and Events:
 
 
 
 &bull; Collaborate with the marketing team to execute all related activities.
 
 
 &bull; Engage with the local fashion community to increase brand presence and attract new customers.
 
 
 &bull; Provide necessary guidance for marketing for omnichannel, social media and other digital platforms to enhance the corporate profile.
 
 
 
 
 
 Operational Excellence:
 
 
 
 &bull; Ensure compliance with all company policies and procedures.
 
 
 &bull; Has financial basis for management of budgetary constraints.
 
 
 &bull; Has knowledge in regulatory, health and safety regulations.
 
 
 
 
 
 Trend Awareness and Industry Knowledge:
 
 
 
 &bull; Is informed about luxury trends and market dynamics.
 
 
 &bull; Must attend related shows and trade events to keep up with industry developments.
 
 
 &bull; Educate the team on product knowledge, including materials, care instructions, and brand history.
 
 
 
 
 
 Qualifications and Requirements
 
 
 
 &bull; University bachelor's degree in business administration or any relevant field is a must.
 
 
 &bull; Proven experience as a Retail Manager in the Watches, Jewelry, and luxury sectors (Fashion is a plus).
 
 
 &bull; Strong leadership skills and the ability to inspire a team.
 
 
 &bull; Excellent communication and interpersonal skills.
 
 
 &bull; Deep understanding of the luxury market and customer service excellence.
 
 
 &bull; Ability to work flexibly and adapt to changing market conditions.
 
 
 &bull; Knowledge of inventory management software and point of sale (POS) systems.
 
 
 
</div>

Retail Manager (Watches & Jewelry) - Kuwait

Career Land Center

<div>We are seeking a skilled and professional Spa Therapist to join a luxury spa in Kuwait.
The ideal candidate will be responsible for providing high-quality spa treatments, ensuring exceptional customer service, and creating a relaxing and rejuvenating experience for guests.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul><li>
Perform a variety of spa treatments, including massages, facials, body treatments, and other wellness therapies.</li><li>
Assess guest needs and recommend suitable treatments based on individual requirements.</li><li>
Maintain a high standard of hygiene and cleanliness within the treatment rooms and spa facilities.</li><li>
Ensure guest comfort and satisfaction throughout their spa experience.</li><li>
Educate clients on available spa services, products, and post-treatment care.</li><li>
Uphold spa protocols and industry best practices to deliver consistent and professional services.</li><li>
Assist in promoting spa services and products to maximize revenue.</li><li>
Keep up to date with industry trends and advancements in spa treatments and wellness therapies.</li><li>
Adhere to company policies, health, and safety regulations.</li></ul><h3 class="jobSectionHeader">
Qualifications &amp; Skills:</h3><ul><li>
Proven experience as a Spa Therapist, Massage Therapist, or a related role in a luxury spa or wellness center.</li><li>
Certified in massage therapy, body treatments.</li><li>
Strong knowledge of various massage techniques, body treatments, and skincare therapies.</li><li>
Excellent customer service and interpersonal skills.</li><li>
Professional appearance, demeanor, and communication abilities.</li><li>
Ability to work in a fast-paced, multicultural environment.</li><li>
Fluency in English is required; knowledge of Arabic or other languages is a plus.</li></ul><h3 class="jobSectionHeader">
Benefits:</h3><ul><li>
Competitive salary package.</li><li>
Shared Accommodation provided</li><li>
Medical insurance.</li><li>
Work Visa</li><li>
Flight ticket</li></ul></div>

Spa Therapist

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