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agency operations manager Jobs in Kuwait City

agency operations manager

call support agent (arabic & english) Jobs in Kuwait City

call support agent (arabic & english)

channel sales manager Jobs in Kuwait City

channel sales manager

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customer care officer

United Real Estate Company (URC)

<div>
 
 
 Job Description
 
 
 
 Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 
 
 
 
 
 
 Skill Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field or equivalent experience.
 </li>
 <li>
 3-5 years of experiance in customer care
 </li>
 <li>
 Strong English and Arabic language skills (written and spoken)
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
 </li>
 <li>
 Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
 </li>
 <li>
 Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
 </li>
 <li>
 Follows through on the resolution of all complaints with the concerned department.
 </li>
 <li>
 Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
 </li>
 <li>
 Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
 </li>
 <li>
 Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
 </li>
 <li>
 Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
 </li>
 <li>
 Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
 </li>
 <li>
 Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
 </li>
 <li>
 Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
 </li>
 <li>
 Maintains confidentiality of all sensitive matters in the performance of job duties.
 </li>
 <li>
 Aids the line manager in ensuring that all standards within the customer charter are met.
 </li>
 <li>
 Keeps all relevant parties informed of assigned work programs as much as possible.
 </li>
 <li>
 Supports and advises tenants using URC organization's products or services.
 </li>
 <li>
 Perform other Duties as requested by line manger
 </li>
 </ul>
 
 
 
 
 
 Job Summary
 
 
 
 
 
 <ul>
 <li>
 Job Title Customer Care Officer
 </li>
 <li>
 Location Kuwait
 </li>
 <li>
 Function Property Management &amp; Leasing
 </li>
 <li>
 Qualification Bachelors
 </li>
 <li>
 Date Posted 18-11-2025
 </li>
 </ul>
 
 Apply Now
 
</div>

Customer Care Officer

Almarai - المراعي

<div>
 
 
 Public Relation Officer
 
 |
 
 Kuwait City, Kuwait
 
 
 
 
 
 
 
 
 
 
 The Company
 
 
 
 
 
 
 Almarai is the world&rsquo;s largest vertically integrated dairy and the region&rsquo;s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.04 billion on sales of SAR 19.57 billion in 2023. For more details, please visit our website &ndash;
 
 
 www.almarai.com.
 
 
 An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 The Role:
 
 
 
 To provide excellent internal customer satisfaction for the employees by liaising and coordinating with local government bodies and regulatory authorities to meet all employee requirements related to documents required to work and live in the respective GCC country, by establishing and enhancing high level of external customer relationship with local government officers and authorities and maintain consistent follow up to avoid any delay in the processing of the same.
 
 
 
 
 
 
 
 
 
 To be successful in this role, you must have the following:
 
 
 <ul>
 <li>
 High School, 2nd. Level of education (speaks, reads, writes Arabic).
 </li>
 <li>
 1-2 year experience in an administrative / Public relations role in an organization of repute.
 </li>
 <li>
 Proficiency in English language (Verbal and Written).
 </li>
 <li>
 Valid Driving license.
 </li>
 <li>
 Computer literacy.
 </li>
 <li>
 Competencies such as; Persuasion Skills Display positive attitude. High problem Solving &amp; Decision-making skills Well-mannered and loyal. Knowledge of Local &amp; Government legislation and regulations. Proactive and outgoing disposition. Ability to build relationships and communicate effectively. Ability to influence and persuade.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.
 
 
 
 
 
 
 
 
 This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.
 
 
 
 
</div>

Public Relations Officer

itcare

IT Care is Kuwait&rsquo;s trusted technology provider with over 20+ years of experience offering a wide range of products including printers, computers, gadgets, office supplies, and repair services through our online platform and multiple showrooms across Kuwait. We pride ourselves on exceptional customer service, professional expertise, and responsive support for both retail and enterprise clients.Job OverviewWe are seeking a motivated and customer-focused Bilingual Call Support Agent with excellent Arabic and English communication skills to join our support team. The ideal candidate will handle inbound customer inquiries, assist with product information, order support, problem resolution, and deliver a top-notch customer experience via phone, email, and chat.Key Responsibilities Customer Communication<ul><li>Answer incoming customer calls in Arabic and English in a professional and courteous manner.</li><li>Provide accurate information about products, pricing, delivery, returns, and services.</li></ul>Issue Resolution<ul><li>Troubleshoot customer issues, resolve complaints, and escalate complex cases to the relevant departments when needed.</li><li>Track and follow up on customer inquiries to ensure satisfactory resolution and response times.</li></ul>Order &amp; Service Support<ul><li>Assist customers with order placement, delivery tracking, exchanges, and refunds.</li><li>Support customers with technical queries related to products and repair services.</li></ul>Documentation<ul><li>Record customer interactions, complaints, and resolutions in the CRM or support system.</li><li>Maintain detailed and organized notes on recurring issues and customer feedback.</li></ul>Team Collaboration<ul><li>Work closely with sales, logistics, and technical teams to ensure seamless customer service.</li><li>Share insights and suggestions to help improve support processes.</li></ul>Required Skills &amp; Qualifications<ul><li>Fluent in Arabic and English (speaking, reading, writing).</li><li>Excellent verbal communication and active listening skills.</li><li>Customer-oriented attitude with patience and empathy.</li><li>Comfortable using computers, POS, CRM, and communication tools.</li><li>Ability to manage multiple tasks in a fast-paced environment.</li><li>Previous customer service or call center experience is a plus.</li><li>Basic understanding of tech products (IT equipment, printers, laptops, accessories) is preferred.</li></ul>What We Offer<ul><li>Competitive salary and performance incentives.</li><li>Training and growth opportunities within the company.</li><li>Supportive work environment focused on teamwork and development.</li><li>Opportunity to work with a leading tech retail brand in Kuwait.</li></ul>Job Type: Full-timePay: KD250.000 - KD350.000 per month

Call Support Agent (Arabic & English)

The Que Studio

Position: Data Entry Officer Location: On-site / Office-based Employment Type: Full-time / Part-timeJob Responsibilities<ul><li>Enter and update data accurately in company systems and spreadsheets</li><li>Maintain organized digital records and files</li><li>Verify data for accuracy and correct errors when needed</li><li>Handle basic reports and data sorting</li><li>Support administrative and operations teams with data-related tasks</li><li>Ensure data confidentiality and compliance with company policies</li></ul>Requirements<ul><li>Proven experience in data entry or similar role (preferred)</li><li>Fast and accurate typing skills</li><li>Good knowledge of Microsoft Excel / Google Sheets</li><li>Strong attention to detail and organization</li><li>Basic English communication skills</li><li>Ability to work independently and meet deadlines</li></ul>Nice to Have<ul><li>Experience with accounting, HR, or CRM systems</li><li>Prior office or administrative experience</li></ul>Job Type: Full-timePay: From KD300.000 per month

Data Entry

PCPLTD

Job Description:<ul><li>Comprehensive Care:Provide a range of services, including prenatal care, childbirth, gynecological exams, and surgical procedures.</li><li>Patient Education:Educate patients on preventative care, reproductive health, and various aspects of women's health.</li><li>Diagnosis and Treatment:Diagnose and treat a variety of reproductive and gynecological conditions, including infections, cancers, and infertility.</li><li>Surgical Procedures:Perform procedures such as laparoscopies, colposcopies, and hysterectomies.</li><li>Pregnancy Management:Oversee the course of pregnancies, including managing high-risk pregnancies, conducting ultrasounds, and monitoring fetal development.</li><li>Collaboration:Work with other healthcare professionals, including nurses, midwives, and surgeons, to provide holistic patient care.</li><li>Continuity of Care: Establish and maintain a long-term relationship with patients, providing continuity of care and support.</li></ul>What we offer<ul><li>You work in an international team &amp; working environment;</li><li>Our client offers you excellent healthcare coverage;</li><li>There is various leave and study days for physicians;</li><li>All leave and end of service benefits as per Kuwait Labor Law.</li></ul>Job Type: Full-timePay: KD2,000.000 - KD2,500.000 per monthApplication Question(s):<ul><li>Are you in Kuwait ?</li></ul>

Obstetrics and Gynaecology - Registar

WeCare Co. for Medical and Health Care Management

Hiring: Urologist ConsultantLocation: Shaab, KuwaitWe are seeking a qualified and experienced Consultant Urologist to join our growing urology clinic. The ideal candidate will provide expert outpatient care, diagnose and treat urological conditions, and deliver high-quality patient-centered services.Eligibility Criteria:<ul><li>Title: Specialist / Consultant</li><li>Valid MOH License (Kuwait) &ndash; Mandatory/ those with Quadra bay are accepted</li><li>Experience:- Minimum 5 years of clinical experience as a Urologist after completing specialization.</li><li>Nationality: Any</li><li>Residency Status: Transferable residency (local candidates preferred)</li><li>Availability: Immediate or short notice preferred</li></ul>Job Type: Full-time

Urologist Consultant/Specialist

AEON

Role OverviewThe tele sales executive&rsquo;s main role is to maximize the sales revenue from an existing base of customers, whilst at the same time generating new revenue from potential customers. Overall working to achieve and reach sales target and revenue and increase customer awareness about the brand in the market.Key Responsibilities&middot; Call a database of customers provided and or identifying prospective customers&middot; Make outbound calls to potential clients, explain about the products and generate leads&middot; Maintain call records and follow-up schedules&middot; Create a portfolio of prospect customer database, identify needs and communicate to relevant departments&middot; Identifies business opportunities, assesses customer needs, and matches these with our products to acquire new business.&middot; Ensure customer retention is maintained by regular calls, informing customers about new collections, solving issues of customers, cross selling and using different methods to improve customer satisfaction, experience and loyalty.&middot; Develop and implement an effective approach to collect and identify other competitor&rsquo;s clients name and information on regular basis.&middot; Sending quotations and proposals to clients and following up on new prospects business or contract closure on a regular basis.&middot; Establish customer agreements and ensure that pricing guidelines and discounts are always applied and profitability targets for customers are met.&middot; Ensure that customer prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes, a re-negotiation takes place.&middot; Send out sales and marketing emails and communicate campaigns.&middot; Achieve revenue, volumes and new business opportunities&middot; Provide Daily, Weekly &amp; Monthly Sales Activity reports and / or other report requested by the management on a timely manner.&middot; Reporting on any Market Trends and present activities changes within the competitor business.&middot; Follow up payment collections from credit default customers.&middot; Facilitate coordination with all departments for any customer related issues and ensure timely resolution to customer issues or problems and enhance customer satisfaction / Experience.&middot; Record customer complaints, coordinate with concerned departments to solve the issue ASAP.Startup Expectations (Very Important)&middot; Willing to work around the clock to cater to customer needs and increase revenues&middot; Build a good rapport with customers and follow through regularly&middot; Think out of the box and solve customer problems on priorityQualifications &amp; Experience&middot; Bachelor&rsquo;s Degree or equivalent experience/qualification&middot; 1 - 2 years&rsquo; experience in Sales&middot; Ability to communicate well and fluently in English and ArabicJob Types: Full-time, PermanentApplication Question(s):<ul><li>Do you hold a valid work permit in Kuwait under article 18 (transferable)?</li><li>Are you female? (Note: This job is for female clothing line which requires female candidates only)</li><li>Do you speak Arabic Fluently?</li></ul>

Tele Sales Executive

Explore 55+ Customer care officer in Kuwait City this February. Find roles across top companies and apply now to boost your career.