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aca customer support representative – night shift Jobs in Rawalpindi Pakistan

call center senior sales agent Jobs in Rawalpindi Pakistan

call center senior sales agent

clinical representative (healthcare it / ehr) Jobs in Rawalpindi Pakistan

customer care officer-prime bpo5 Jobs in Rawalpindi Pakistan

customer care officer-prime bpo5

customer service representative it solutions

MeshSquare

Pay: 80,000.00 (PKR)-100,000.00 (PKR) per monthJob Description:We are looking for a tech-fluent Customer Service Representative who understands that in 2026, speed is a baseline, but empathy is the differentiator. As the face of our brand, you will move beyond script-reading to become a proactive problem solver. You will leverage AI-driven insights to provide &quot;Optichannel&quot; support&mdash;ensuring a seamless, personalized journey for our customers across every platform they use.Key Responsibilities<ul><li>Proactive Resolution: Use predictive analytics to identify potential customer issues before they escalate (e.g., detecting shipping delays and reaching out first).</li><li>Human-AI Collaboration: Act as the &quot;Human-in-the-Loop,&quot; taking over complex, high-emotion queries transitioned from our Agentic AI bots.</li><li>Contextual Personalization: Utilize real-time sentiment analysis and historical data to tailor every interaction, ensuring customers never have to repeat their history.</li><li>Revenue Advocacy: Identify &quot;moments of truth&quot; during interactions to recommend relevant upgrades or services (upselling/cross-selling) that add genuine value.</li><li>Voice of Customer (VoC) Reporting: Translate daily customer friction points into actionable data for our Product and Marketing teams.</li></ul>Required Tools &amp; Technical StackTo qualify for this position, candidates must demonstrate proficiency or a high &quot;learnability&quot; index for the following 2026 industry standards:CategoryEssential ToolsOmnichannel CRMZendesk AI, Salesforce Service Cloud, or HubSpot Service HubAI Support ToolsIntercom Fin, Glean (knowledge search), or ForethoughtSentiment AnalysisClarabridge, MonkeyLearn, or Qualtrics XMCommunicationSlack, Microsoft Teams, and Cloud Telephony (e.g., Aircall or RingCentral)Co-pilot SystemsExperience with ChatGPT-5/Claude 4 for real-time draft generation and summarizationCore Competencies<ul><li>Digital Literacy: Ability to pivot between multiple software platforms while maintaining a high &quot;First Contact Resolution&quot; (FCR) rate.</li><li>Emotional Intelligence (EQ): High-level de-escalation skills for sensitive or complex cases that require a human touch.</li><li>Data Fluency: Comfortable reading customer health scores and translating them into personalized service strategies.</li><li>Optichannel Agility: Mastery of switching tone and style across voice, video, chat, and social media platforms (Threads, WhatsApp, Bluesky).</li></ul>Qualifications<ul><li>Experience: 1&ndash;3 years in a high-volume customer-facing role (SaaS, FinTech, or E-commerce preferred).</li><li>Education: High School Diploma required; Bachelor&rsquo;s degree or relevant CX certifications (e.g., CCXP) is a significant advantage.</li><li>Stats to Beat: We look for candidates who have consistently maintained a CSAT (Customer Satisfaction) score of 90%+ and an average Resolution Time 15% faster than the industry average.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeExperience:<ul><li>IT CSR: 2 years (Preferred)</li></ul>Work Location: In person

Customer Service Representative (IT Solutions)

INSPIRE BUILDERS GENERAL CONTRACTING COMPANY

About TruckoomTruckoom is a fast-growing transportation and logistics technology company based in Dubai, offering advanced fleet management, GPS tracking, and Transport Management System (TMS) solutions. The company helps businesses optimize fleet performance, reduce costs, and improve operational efficiency through innovative digital solutions.Job SummaryWe are looking for a customer-focused and proactive Customer Service Representative (CSR) to join our team in Rawalpindi. The ideal candidate will handle customer queries, provide support to international clients (especially UAE-based), and assist in backend coordination to ensure smooth service delivery.Key Responsibilities<ul><li>Respond to customer inquiries via calls, emails, and chat in a professional manner</li><li>Handle client coordination and ensure timely follow-ups</li><li>Provide support to UAE-based clients and resolve service-related issues</li><li>Maintain accurate records in CRM systems</li><li>Assist in lead generation and customer onboarding when required</li><li>Coordinate with sales and operations teams for smooth workflow</li><li>Schedule meetings and follow up with prospects</li><li>Prepare daily/weekly customer service reports</li><li>Ensure high levels of customer satisfaction and retention</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or relevant field</li><li>1&ndash;3 years of experience in customer service / call center / support role</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Strong problem-solving and interpersonal skills</li><li>Proficiency in MS Office (especially Excel) and CRM tools</li><li>Ability to work in a fast-paced, target-driven environment</li></ul>Preferred Requirements<ul><li>Experience with international clients (UAE preferred)</li><li>Knowledge of logistics, fleet management, or SaaS platforms</li><li>Familiarity with tools like LinkedIn Sales Navigator</li></ul>Pay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Strive BPO

This is a full-time, nightshift, on-site role for an Outbound Sales Representativ. The Outbound Sales Representative will be responsible for identifying prospective clients, engaging with them through phone call.Other day-to-day tasks include following up on leads, meeting sales targets, maintaining accurate records of customer interactions, and providing excellent customer service to ensure satisfaction and retention.Qualifications<ul><li>Proven sales skills, ability to present solutions, and meet or exceed sales targets</li><li>Strong verbal communication, negotiation, and relationship-building skills</li><li>Ability to identify leads efficiently.</li><li>Self-motivated, goal-oriented, and ability to thrive in a fast-paced environment.</li><li>Basic technical proficiency with digital tools and platforms.</li><li>Previous experience in sales or customer service is a plus.</li></ul>Benefits:<ul><li>Training and career development opportunities.</li><li>Supportive and professional work environment.</li></ul>Additional Information:<ul><li>Shift Timing: 7:00 PM &ndash; 4:45 AM.</li><li>Walk-in Interviews are encouraged(6:00 PM - 11:00 PM)</li></ul>Job Type: Full-timeLanguage:<ul><li>English (Required)</li></ul><ul><li>Location:</li><li>3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, Rawalpindi</li></ul>Call / WhatsApp: 0332-0070580Pay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Experienced CSR And Self Verifier Executive -ACA – US Campaign

sequel technologies

Location: Bahria Town Phase 7, Rawalpindi (Preference will be given to candidates living in Bahria Town, DHA, or nearby areas.)About the CompanySequel Technologies is a growing healthcare technology company that provides healthcare IT solutions and medical billing services to clinics and healthcare providers in the United States. Our team supports medical practices by improving patient communication and administrative workflows.Position OverviewWe are hiring a Patient Calling Representative to support patient communication and appointment coordination for US-based healthcare providers. This role involves interacting with patients over the phone, assisting with appointment scheduling, and ensuring that patient information is accurately recorded in the system.This position is suitable for fresh graduates or candidates with strong communication skills who are comfortable handling phone calls in a professional environment.Key Responsibilities<ul><li>Make outbound calls to patients to schedule appointments and perform follow-ups.</li><li>Handle incoming patient calls and respond to basic questions.</li><li>Confirm upcoming appointments and provide reminder calls when required.</li><li>Collect and update patient demographic information in the system.</li><li>Maintain accurate call logs, notes, and reports.</li><li>Communicate with patients in a professional, polite, and patient-focused manner.</li><li>Escalate complex issues or concerns to the relevant department when necessary.</li></ul>Requirements<ul><li>Minimum education: High School diploma or Graduate (any discipline).</li><li>Strong verbal communication and listening skills.</li><li>Basic computer skills including MS Office and data entry.</li><li>Comfortable speaking with patients over the phone for extended periods.</li><li>Professional attitude with strong customer service orientation.</li><li>Willingness to learn and adapt to new processes.</li></ul>Preferred (Not Mandatory):<ul><li>Previous experience in telecalling, call center, or customer support.</li><li>Basic familiarity with healthcare terminology.</li></ul>Working Hours<ul><li>Summer: 5:00 PM &ndash; 2:00 AM</li><li>Winter: 6:00 PM &ndash; 3:00 AM</li></ul>Benefits<ul><li>OPD &amp; IPD healthcare coverage</li><li>Entertainment allowance</li><li>Cellular allowance</li><li>Provident fund</li></ul>Job Types: Full-time, FresherAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you a resident of Bahria Town Phase 7/8, or DHA 1/2? If not, kindly state your area of residency.</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

Patient Calling Representative (Healthcare Support)

We&rsquo;re hiring a proactive and confident Customer Sales Representative to handle client interactions, resolve inquiries, and ensure a seamless customer experience. The ideal candidate will have strong communication skills, a positive attitude, and the ability to multitask in a fast-paced environment.Responsibilities:<ul><li>Respond promptly to customer inquiries via phone, email, or chat.</li><li>Maintain accurate customer records and follow up on pending issues.</li><li>Coordinate with internal teams to ensure timely resolution.</li><li>Deliver professional, empathetic, and solution-oriented service.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (preferred).</li><li>Excellent English communication and interpersonal skills.</li><li>Prior experience in a customer service or call center role is a plus.</li></ul>Experience:<ul><li>ACA/MEDICARE Fronting: 6 Month (Required)</li></ul>Job Type: Full-timeBenefits:<ul><li>Daily,Weekly and Monthly bonuses on top of basic salary.</li></ul>Location: 3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, RawalpindiCall / WhatsApp: 0332-0070580Pay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Sales Support Representative -CSR-ACA/Medicare (Night Shift)

Speak Viral

We are looking for a motivated and confident Outbound Sales Representative to join our growing team. In this role, you will be responsible for reaching out to potential clients, introducing our services, and generating new business opportunities.The ideal candidate is a strong communicator who enjoys connecting with people, building relationships, and contributing to a collaborative team environment.Key Responsibilities<ul><li>Make outbound calls to prospective clients to introduce company services.</li><li>Identify potential customer needs and present appropriate solutions.</li><li>Generate and qualify leads for the sales team.</li><li>Schedule meetings or product demonstrations for senior sales representatives.</li><li>Maintain accurate records of calls, conversations, and leads in the CRM system.</li><li>Follow up with prospects through calls, emails, and messages.</li><li>Meet or exceed weekly and monthly call and lead generation targets.</li><li>Stay informed about company services and industry trends.</li></ul>Requirements<ul><li>Excellent verbal communication and interpersonal skills.</li><li>Confidence in speaking with potential clients over the phone.</li><li>Basic understanding of sales techniques and customer engagement.</li><li>Ability to handle objections and maintain a positive attitude.</li><li>Strong organizational and time-management skills.</li><li>Familiarity with CRM systems is a plus.</li><li>Previous experience in outbound sales, telemarketing, or lead generation is preferred but not required.</li></ul>What We Offer<ul><li>Supportive and collaborative work environment.</li><li>Opportunities for professional growth and career development.</li><li>Performance-based incentives and bonuses.</li><li>Ongoing training and coaching to improve sales skills.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs90,000.00 per monthWork Location: In person

Outbound Sales Representative

Luqon IT solutions

Luqon IT Solutions is seeking confident and results-driven communicators with strong persuasive abilities and a passion for achieving targets across both B2B and B2C campaigns.If you are energetic, goal-oriented, and enjoy building meaningful connections over the phone, this is an excellent opportunity to grow your career in sales.Key Responsibilities<ul><li>Make outbound calls to potential business and residential customers to promote and sell company services</li><li>Understand customer needs and recommend appropriate products or service solutions</li><li>Consistently meet and exceed monthly sales targets and performance KPIs</li><li>Accurately maintain call records and update customer information in the CRM system</li><li>Handle customer inquiries professionally while ensuring high levels of satisfaction</li><li>Collaborate with team members to achieve overall campaign goals and performance targets</li></ul>Requirements<ul><li>6 months to 1 year of experience in a call center or outbound sales role (international campaign experience preferred)</li><li>Excellent spoken English with a clear and confident accent</li><li>Strong communication, persuasion, and negotiation skills</li><li>Ability to thrive in a fast-paced, target-driven environment</li><li>Self-motivated, punctual, and a strong team player</li><li>Basic computer skills and familiarity with CRM systems</li></ul>Office Location: Plaza no. 74, Main Civic Centre, Phase 4 Bahria Town, RawalpindiOffice Timings: 7 pm to 4 amIntersted candidates may send their resumes on &quot;beebal.dmello@luqon.comJob Type: Full-timeWork Location: In person

Customer Sales Representative

Explore 155+ Customer service representative it solutions in Rawalpindi Pakistan this April. Find roles across top companies and apply now to boost your career.