customer service representative

Work wonders 

VOD UK, a leading international company, is hiring for Full-Time positions in Cairo&amp;Alex, Egypt.Job Description:Manage client accounts, maintain strong relationships with international clients, and deliver outstanding customer service.What We Offer:- Competitive Salary- Transportation Provided- No Overnight Shifts- Hybrid Work Model- Connectivity Allowance: 650 EGP/monthQualifications:- Proficiency in English (B2+ to C1 level, written and spoken)- Problem-solving skills and ability to manage multiple priorities- Detail-oriented and highly organized- Egyptian nationals onlyGrads,Dropout&amp;Gapyears are welcome to applyHow to Apply:Send a message with your qualifications and interest to 01013282103.Job Type: Full-timePay: From E&pound;13,000.00 per month

Customer Service Representative

DreamPort

Sales Agent &ndash; Call Center (Alexandria)We&rsquo;re hiring experienced Travel Sales Agents to work from a co-working space in Alexandria.Role:Handle travel inquiries, sell airline tickets and tour packages, and close sales using booking systems for US based Residents.Requirements:<ul><li>Call center experience (required)</li><li>Travel sales experience (preferred)</li><li>Advanced English (Required)</li></ul>What We Offer:<ul><li>Unlimited commission-based salary in US dollars (average ~$1,000/month)</li><li>Ongoing support and career growth</li><li>Work with a global travel company (20+ years)</li></ul>Alexandria | Full-timeif you're interested Kindly send a 1 to 2 mins voice note Via whatsapp introducing yourself and your previous experience to +201277958296 / +201503267711Job Types: Full-time, Permanent, ContractPay: E&pound;50,000.00 - E&pound;100,000.00 per month

Travel Sales Agent

Concentrix

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 The Representative Talent Acquisition ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs. This position is responsible for providing administrative and clerical support to support recruiting activities.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 This position is responsible for providing administrative and clerical support to support recruiting activities.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Responsible for assisting with the administration of recruitment programs
 </li>
 <li>
 Receive, screen, and file incoming resumes, background and reference checks
 </li>
 <li>
 Assist with scheduling initial screening interviews and coordinating with hiring managers for telephone interviews and/or face-to-face interviews with prospective applicants
 </li>
 <li>
 Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools
 </li>
 <li>
 Promote the Company image to candidates and external service providers
 </li>
 <li>
 Administer the applicants' assessments, as necessary
 </li>
 <li>
 Provide general support for the TA department(s) and related stakeholders, as necessary
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Associate's degree in related field with less than one year of relevant experience preferred
 </li>
 <li>
 Needed Language Level: B2 (French and English)
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Effective communication skills, both written and verbal
 </li>
 <li>
 Ability to multi-task and meet timelines on deliverables; ability to work in a high-velocity environment
 </li>
 <li>
 Ability to handle confidential information with discretion and tact
 </li>
 <li>
 Knowledge of general office practice and business etiquette
 </li>
 <li>
 Ability to follow through on work assignments with limited supervision
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Preferred Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Entry level job with little or no prior relevant work experience. Acquires basic skills to perform routine tasks. Work is prescribed and completed with little autonomy. Works with either close supervision or under clearly defined procedures
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Pay range and compensation package
 
 
 
 
 
 
 
 
 
 Location: EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber
 
 
 
 
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 
 
 
 
 
 
 We are committed to diversity and inclusivity.
 
</div>

French Talent Acquisition Coordinator

Sandoz

<div>Major accountabilities:
<ul><li>Accountable for achieving own and team&rsquo;s agreed sales, productivity and performance targets.
</li><li>Creates and executes business plans to drive this achievement, and is responsible for brands&rsquo; strategic and tactical planning in line with company strategy and standards.
</li><li>Works independently to maintain existing clients and to develop new business opportunities.
</li><li>Manages and optimizes effective allocation of resources to deliver required business results.
</li><li>Manages area sales and expense budgets.
</li><li>Serves as a communication bridge from Senior Management to Sales Representatives
</li><li>Leads a high-performing team of Medical Representatives, hires, trains and develops them as necessary; provides coaching and feedback to the team.
</li><li>Manages relationships with key accounts&rsquo; decision makers, key opinion leaders, patient associations; and other colleagues across business functions to achieve desired results.
</li><li>Masters product knowledge and disease area knowledge; and coach the team on the same.
</li><li>Gathers and is updated on required information regarding the market, key competitors&rsquo; market data, pricing intelligence, key accounts etc.
</li><li>Ensures Excellency in Customer Satisfaction and Customer Services.
</li><li>Complete all reporting and administrative requirements in a timely and accurate manner.
</li><li>Operates within Sandoz compliance, policies and procedures; and creates a culture that ensures all reports, direct and indirect, do the same.
</li><li>Reporting of technical complaints / adverse events / special case scenarios related to Sandoz products within 24 hours of receipt.
</li><li>Distribution of marketing samples (where applicable)
 </li></ul>Key performance indicators:
<ul><li>Achievement of sales revenue and market share targets vs plan
</li><li>Management of operating expenses within agreed budgets through effective monitoring and reporting systems
</li><li>Customer Satisfaction and Key accounts relationship maintenance within the Assigned territory
</li><li>Field force efficiency, Product launch Success Rate
</li><li>Development of patient and customer centric programs -
</li>Med Reps&rsquo; performance within the assigned territory 
<li>
 </li></ul> 
Requirements
<ul><li>Bachelor's degree in pharmacy or any related field.
</li><li>7 years of experience in sales, including 3 to 5 years in a managerial position within pharmaceutical companies.
</li><li>Should have skills to build high performing team.
</li><li>Ability to lead and develop a team to create talent pipeline.
</li><li>Should have a strong problem-solving capability and decision-making skills.
</li><li>Motivate and inspire the team to achieve high performance and engagement.
</li><li>Strong presentation and communication skills.
</li><li>Ability to collaborate effectively with cross-functional teams.
</li><li>Job Location: Alexandria
 </li></ul>Skills:
<ul><li>Analytical Skill.
</li><li>Change Management.
</li><li>Coaching.
</li><li>Collaboration.
</li><li>Commercial Excellence.
</li><li>Complexity Management.
</li><li>Compliance.
</li><li>Ethics.
</li><li>Healthcare Sector.
</li><li>Leadership.
</li><li>Management.
</li><li>Mentorship.
</li><li>Problem Solving Skills.
</li><li>Professional Communication.
</li><li>Team Work.
 </li></ul>Languages :
<ul><li>English.
</li></ul><h3 class="jobSectionHeader">Why Sandoz?
</h3>Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!
With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.
Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!
Join us!
Commitment to Diversity &amp; Inclusion:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
#Sandoz</div>

First Line Manager - Alex

Amideast

<div>
 Apply For This Job Location:
 
 
 
 Egypt - Alexandria Address
 
 
 
 Alexandria, Job Type:
 
 
 
 Full-Time Posting Date
 
 
 
 12/15/2025
 
 
 
 Position Description
 
 
 
 The IT and Admin Specialist plays a dual role in ensuring the effective functioning of both the IT infrastructure and administrative facilities. This position is responsible for maintaining a reliable and secure IT environment and ensuring efficient office administration and facilities management. The role requires hands-on technical support, coordination with multiple departments, and proactive problem-solving to support staff, clients, and internal operations.
 
 
 
 Responsibilities
 
 
 
 Tasks and responsibilities for this position include, but are not limited to, the following:
 
 
 
 IT Responsibilities
 
 
 
 <ul>
 <li>
 Administer and maintain local servers, including Active Directory, file/print services, user accounts, mailboxes, and data backup/recovery systems.
 </li>
 <li>
 Manage and support network infrastructure (LAN/WAN, Wi-Fi, switches, ports, patch panels, ADSL lines, and VPN connectivity)
 </li>
 <li>
 Oversee endpoint management including installation, configuration, patching, antivirus, and troubleshooting of desktop hardware and software
 </li>
 <li>
 Monitor and support security systems such as surveillance, alarms, fire detection, and ensure access to recordings when required
 </li>
 <li>
 Support conferencing platforms, remote communication tools, and online exam setups, including technical troubleshooting
 </li>
 <li>
 Provide technical support and training to users for office equipment, communication tools, and productivity applications
 </li>
 <li>
 Maintain and support IT infrastructure in classrooms and training spaces, including computers, smart screens, projectors, printers, and sound systems
 </li>
 <li>
 Monitor and manage IOPS software and scanner to ensure functionality and weekly backups
 </li>
 <li>
 Coordinate with internet/telecom providers and vendors for service delivery, issue resolution, and on-site deployments
 </li>
 <li>
 Monitor systems and logs, diagnose performance issues, and ensure adherence to compliance standards
 </li>
 <li>
 Manage IT procurement, inventory, asset tracking, and lifecycle upgrades in accordance with organizational policies
 </li>
 <li>
 Document IT systems, technical procedures, and ensure knowledge sharing within the team
 </li>
 <li>
 Collaborate with Egypt and Regional IT teams on planning, budgeting, support, and technology initiatives
 </li>
 <li>
 Follow up with maintenance people on general building maintenance issues
 </li>
 <li>
 Follow up on maintenance tickets received by the Operations department. Those tickets vary from air conditions, electricity, door lock issues to following up with the landlord representative on building insulation issues
 </li>
 <li>
 Incumbent will be expected to call the maintenance people and ensure they are following the proper methods to solve the issue
 </li>
 <li>
 Control Amideast mobile phones and USB distribution through a tracking sheet with all the employees' mobile/USB package rates
 
 
 </li>
 </ul>
 
 Qualifications And Skills
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in information technology or a related field
 </li>
 <li>
 2-3 years of relevant IT experience, including at least 2 years in a similar dual-role (infrastructure and user support)
 </li>
 <li>
 Strong understanding of network infrastructure design, troubleshooting, and performance monitoring
 </li>
 <li>
 Experience supporting ADSL internet, desktop environments, and IT hardware/software installations
 </li>
 <li>
 Proficient in the use and management of security camera systems and enterprise backup tools
 </li>
 <li>
 Familiarity with server configurations, Active Directory, and endpoint management systems
 </li>
 <li>
 Skilled in the use of conferencing and remote collaboration tools (e.g., Zoom, Teams)
 </li>
 <li>
 Knowledge of VPNs, FortiGate firewall, and general cybersecurity principles
 </li>
 <li>
 Ability to work independently, multitask under pressure, and communicate clearly with users at all levels
 </li>
 <li>
 Preferred certifications: ITIL Foundation, MCTS or equivalent
 
 
 </li>
 </ul>
 
 Administrative Skills
 
 
 
 <ul>
 <li>
 Excellent organizational and coordination abilities
 </li>
 <li>
 Strong communication skills in both English and Arabic
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
 </li>
 <li>
 Detail-oriented with a high degree of accuracy
 </li>
 <li>
 Strong negotiation and problem-solving skills
 </li>
 <li>
 Ability to work independently and collaboratively
 </li>
 <li>
 Punctual and dependable
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 CompTIA Network+ Certification
 </li>
 <li>
 CompTIA A+ Certification.
 </li>
 <li>
 CCNA (Cisco Certified Networking Associate).
 </li>
 <li>
 TOEIC score of 700 or equivalent.
 
 
 </li>
 </ul>
 WORK ENVIRONMENT
 
 
 The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full-time, temporary, or hybrid basis)
 
 
 <ul>
 <li>
 Computer (laptop or desktop)
 </li>
 <li>
 Printer/Photocopier/Scanner/Fax
 </li>
 <li>
 Telephone
 
 
 </li>
 </ul>
 The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
 
 This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee&rsquo;s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.
 
 
 Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
 
 
 Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.
</div>

IT & Admin Specialist (Egypt)

Basharsoft

<div><ul><li>For a worldwide shipping agency that also provides logistics, maritime, and customs services.</li><li>
With a focus on traditional values of shipping and a commitment to innovation, Next Maritime offers high-quality services to meet the unique needs of each client. Operating 24/7, Next Maritime ensures the highest level of service to all types of vessels.</li></ul>
Role Description<ul><li>
This is a full-time on-site role for an Agency Operator - Junior Level at Next Maritime located in Alexandria, Egypt. The Agency Operator will be responsible for handling day-to-day operations related to worldwide shipping agency services.</li><li>
The role will also involve providing round-the-clock service to clients and ensuring the individual needs of each client are met.</li></ul>
Qualifications<ul><li>
Experience as a customer service agent (English Speaking accounts) is a must.</li><li>
Experience with a ship agency is a must.</li><li>
Strong organizational and time management skills</li><li>
Ability to work effectively in a fast-paced environment</li><li>
Excellent communication and teamwork skills</li><li>
Problem-solving and decision-making skills</li><li>
Attention to detail and accuracy</li><li>
Proficiency in Microsoft Office Suit</li><li>
Proficiency in English both spoken and written.</li></ul></div>

Maritime Operations Specialist

Al Aida IT Technologies

Join Our Team as a Technical Support Agent!Are you passionate about IT and helping others? We are looking for a skilled Technical Support Agent to join our remote team. If you have a knack for troubleshooting and providing excellent customer service, we want you!Responsibilities:<ul><li>Provide remote technical support via phone, email, and chat.</li><li>Troubleshoot software and hardware issues.</li><li>Guide clients through step-by-step solutions.</li><li>Document and track issues in the ticketing system.</li><li>Follow up with clients to ensure issue resolution.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>Experience in a technical support role.</li><li>Strong problem-solving and communication skills.</li></ul>What We Offer:<ul><li>Basic Salary: EGP 7,000 per month</li><li>Ticket Resolution Incentive</li><li>Customer Satisfaction Incentive</li><li>Attendance Bonus</li></ul>Apply now and become a part of our growing team!Basic Salary: EGP 7,000 per monthIncentives:<ul><li>Ticket Resolution Incentive: Additional EGP 500 for every 50 tickets resolved within SLA.</li><li>Customer Satisfaction Incentive: Additional EGP 1,000 per month for maintaining a customer satisfaction rating above 90%.</li><li>Attendance Bonus: Additional EGP 300 for 100% attendance in a month.</li></ul>Reports To: Technical Support ManagerResponsibilities:<ul><li>Provide remote technical support via phone, email, and chat.</li><li>Diagnose and troubleshoot software and hardware issues.</li><li>Guide clients through step-by-step solutions.</li><li>Document and track issues in the ticketing system.</li><li>Follow up with clients to ensure issue resolution.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Proven experience as a technical support agent or similar role.</li><li>Excellent communication and problem-solving skills.</li><li>Proficiency in Windows, Mac OS, and common office software.</li><li>Familiarity with remote desktop applications and help desk software.</li></ul>Skills:<ul><li>Strong analytical and troubleshooting skills.</li><li>Ability to work independently and in a team.</li><li>Customer-oriented and cool-tempered.</li><li>Excellent written and verbal communication skills.</li></ul>Job Type: Full-timePay: E&pound;7,000.00 per monthApplication Question(s):<ul><li>Do you have a quiet location with a stable internet connection to work from full-time?</li></ul>Experience:<ul><li>IT Technical Support: 2 years (Required)</li></ul>Language:<ul><li>Fluent English Reading and Writing (Required)</li></ul>

IT Support Agent - Full-time, Remote

Explore 46+ Customer service representative in Alexandria Egypt this January. Find roles across top companies and apply now to boost your career.