costumer service representative- french

customer success specialist Jobs in Alexandria Egypt

customer success specialist

sales travel agent Jobs in Alexandria Egypt

sales travel agent

customer service representative

Sutherland

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>03-10-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF40734Z</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li>
</ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Customer Service Representative

<div>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  We are looking for a proactive and customer-focused
  <strong>
   Customer Support Specialist
  </strong>
  to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities.
  </strong>
 </p>
 <ul>
  <li>
   Provide first-line support to business clients via email, chat, or phone
  </li>
  <li>
   Manage and resolve B2B inquiries related to orders, accounts, and system usage
  </li>
  <li>
   Collaborate with internal teams to ensure timely and accurate responses
  </li>
  <li>
   Document all customer interactions and feedback within the system
  </li>
  <li>
   Handle escalations professionally and ensure service-level targets are met
  </li>
  <li>
   Support process improvements and contribute to continuous service enhancement
  </li>
  <li>
   Participate in digital transformation initiatives and adoption of new tools
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Minimum 1&ndash;2 years of experience i
   <strong>
    n customer service, helpdesk, or shared service suppo
   </strong>
   rt (B2B experience preferred).
  </li>
  <li>
   <strong>
    Proficient in English and Arabic (both written and verbal
   </strong>
  </li>
  <li>
   Strong communication and problem-solving skills
  </li>
  <li>
   Comfortable working in a fast-paced, multicultural environment.
  </li>
  <li>
   Willing to work on
   <strong>
    a 9 months contract bas
   </strong>
   is.
  </li>
 </ul>
</div>


ARABIC SUPPORT - Work From Home

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>03-16-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF39839U</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p><br>
<p></p><p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p><br>
<p></p><p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li><br>
</ul>
<p></p><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p><br>
  <p> </p><p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>Additional information</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Costumer Service Representative- French

NOATUM

<div><div><h3 class="jobSectionHeader"><b>Description</b></h3><p></p><div><div><p><b>
Import Operations
</b></p><p></p><ul>
<li>Send arrival notifications to customers.
</li><li>Handle manifest submissions in compliance with regulatory requirements.
</li><li>Manage Delivery Order (D/O) issuance and release.
</li><li>Conduct regular cargo tracking with BCOs.
</li>
</ul><p><b>Export Operations
</b></p><p></p><ul>
<li>Issue bookings for export shipments.
</li><li>Release Shipping Orders (S/O).
</li><li>Prepare and share Bill of Lading (B/L) drafts, follow up on corrections, and hand over final originals.
</li><li>Coordinate and circulate weekly vessel schedules to customers and internal teams.
</li><li>Conduct cargo tracking for outbound shipments.</li>
</ul><p>
</p></div></div></div><p></p><div><h3 class="jobSectionHeader"><b>Minimum requirements</b></h3><p></p><div><div><ul>
<li>
1&ndash;2 years of experience in customer service within shipping lines.
</li><li>Strong communication skills with the ability to interact daily with customers in a professional manner.
</li><li>Solid understanding of import and export procedures, including documentation such as bookings, B/L, S/O &amp; D/O.
</li><li>Alexandria‑based or willing to relocate.
</li><li>Ability to work collaboratively with team members and demonstrate a cross‑functional mindset.
</li><li>Strong sense of ownership, organization, and follow‑through.</li></ul></div></div></div></div>

CX & Documentation Executive

DreamPort

<p>Sales Agent &ndash; Call Center (Alexandria)</p><p>We&rsquo;re hiring experienced Travel Sales Agents to work from a co-working space in Alexandria.</p><p>Role:</p><p>Handle travel inquiries, sell airline tickets and tour packages, and close sales using booking systems for US based Residents.</p><p>Requirements:</p><ul><li>Call center experience (required)</li><li>Travel sales experience (preferred)</li><li>Advanced English (Required)</li><li>Availability to work evening shifts from <b>5:00 PM to 1:00 AM</b> (required)</li><li>Strong enthusiasm for sales and a target-driven mindset (required)</li></ul><p>What We Offer:</p><ul><li>Unlimited commission-based salary in US dollars (average ~$1,000/month)</li><li>Ongoing support and career growth</li><li>Work with a global travel company (20+ years)</li><li>Remote work is possible, after 3 month period, upon meeting sale targets.</li></ul><p>Alexandria | Full-time</p><p>if you're interested Kindly send a 1 to 2 mins voice note Via whatsapp introducing yourself and your previous experience to +201277958296 / +201503267711</p><p>Job Types: Full-time, Permanent, Contract</p>

Sales Travel Agent

Concentrix

<p></p><div><p>Job Title:
</p>French B2B - Sr. Account Manager
<p></p><p>Job Description
</p>The Senior Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client&rsquo;s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Senior Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.
<ul><li>Ensure that client's customers are satisfied with our client's services and resolve escalated issues
</li><li>Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
</li><li>Evaluate our client's customer needs and propose potential solutions
</li><li>Be a single contact for our client's customer
</li><li>Use data to fix customer concerns/roadblocks prohibiting satisfaction
</li><li>Manage external competitive pressures and handle objections
</li><li>Work with multiple partners, building relationships with decision-makers at all levels
</li><li>Manage sales territory and achieving monthly quotas
</li><li>Negotiate in tough situations
</li><li>Identify risk and barriers to success; develop contingency plans
</li><li>Identify opportunities for additional product or service sales
</li><li>Use data to help influence buying/renewal process
</li><li>Work with a team and report directly to a Sales Manager
</li></ul><p></p><p>Location:
</p>EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber
<p></p><p>Language Requirements:
</p>French (Required)
<p></p><p>Time Type:
</p>Full time
<p><b>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div><p></p>

French B2B - Sr. Account Manager

<p></p><div><p>Job Title:
</p>B2B - Sr. Specialist, Account Manager
<p></p><p>Job Description
</p>The Senior Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client&rsquo;s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Senior Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.
<ul><li>Ensure that client's customers are satisfied with our client's services and resolve escalated issues
</li><li>Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
</li><li>Evaluate our client's customer needs and propose potential solutions
</li><li>Be a single contact for our client's customer
</li><li>Use data to fix customer concerns/roadblocks prohibiting satisfaction
</li><li>Manage external competitive pressures and handle objections
</li><li>Work with multiple partners, building relationships with decision-makers at all levels
</li><li>Manage sales territory and achieving monthly quotas
</li><li>Negotiate in tough situations
</li><li>Identify risk and barriers to success; develop contingency plans
</li><li>Identify opportunities for additional product or service sales
</li><li>Use data to help influence buying/renewal process
</li><li>Work with a team and report directly to a Sales Manager
</li></ul><p></p><p>Location:
</p>EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber
<p></p><p>Language Requirements:
</p>English (Required)
<p></p><p>Time Type:
</p>Full time
<p><b>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div><p></p>

B2B - Sr. Specialist, Account Manager

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