customer service representative

Ace Hardware Home Services

Compensation Details: $18 - $20/hour Job Description: Nauman's is now an Ace Hardware Company! At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded. Here you won't just "have a job," you will be helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community. About This Role The Customer Service Representative (CSR) is the frontline connection between our company and our valued customers. In this role, you will interact with customers via phone, email, text, and CRM messaging platforms to deliver an exceptional experience. The CSR plays a vital role in scheduling appointments, resolving inquiries, ensuring customer data is accurate and driving an unmatched and positive customer experience. Every customer interaction is an opportunity to create value for both the customer and our organization. What You'll Do • Deliver exceptional customer service through creative problem-solving and clear, positive communication. • Maintain an in-depth understanding of all services, product offerings, and company procedures to accurately inform and guide customers. • Manage inbound and outbound customer communication via phone, email, text, and CRM messaging, ensuring timely and professional responses. o This includes actively monitoring and maintaining customer text feeds to ensure prompt and accurate communication. • Schedule, confirm, and follow up on service appointments using company CRM software. • Ask all discovery questions to gather and enter accurate customer information in the CRM database during and after each call. o Accurately record all follow up interactions and updates in appropriate fields of CRM system. • Conduct outbound calls for appointment scheduling, seasonal maintenance reminders, and follow-ups on open estimates. • Collect and securely process payment and billing information within the CRM system. • Accurately enter and maintain customer data, notes, and service history in CRM after each interaction. • Collaborate closely with internal teams including dispatch, sales, and technicians to ensure a seamless and consistent customer experience. • Stay up to date on promotions, service offerings, and company policies in collaboration with management. • Impact the company's bottom line by converting inquiries into leads and resolving issues efficiently to build lasting relationships. Required Skills • 2+ years of customer service experience, preferably in a service-based or contractor setting. • A customer-first mindset with a calm and positive demeanor. • Strong Computer skills - MS Office, database management, etc. • Hours include rotating 8.5 hour shifts to cover 7:30 am-4:30pm • Strong communication skills-both written and verbal. • Experience working with CRM systems (ServiceTitan a plus). • Excellent organization and time management skills. • Ability to manage multiple tasks while maintaining attention to detail. • Comfortable handling billing inquiries and payment information. • Bilingual is a plus but not required. Physical Requirements -Prolonged periods sitting at a desk and working on a computer. -Talk and hear, both in person and by telephone. - Use hands repetitively to operate standard office equipment. - Must be able to lift up to 15 pounds at times. - Close vision, distance vision. Job Specifics Position Status: Regular full-time (40+ hours a week) FLSA Description: Non-Exempt/Hourly Reports To: Customer Service Manager OR General Manager (if CSM vacant) Work Schedule: 8+ hours/day, 5+ days per week (may require night or weekends depending on needs of the business. Work Location(s): AHHS, East Stroudsburg PA Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand. In addition to providing our employees a great culture, we offer competitive benefits that address life's necessities and perks, many of which expand and improve year after year, including: <ul><li> Incentive/Commission/Bonus opportunities (Based on role / grade level)</li><li>401(k) retirement savings plan with matching company contributions, eligible on your first day!</li><li>Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.</li><li>Warehouse Merchandise Discount!</li><li>Paid time off & paid holidays (depending on role and month of hire)</li><li>Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.</li><li>Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.</li><li>Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.</li></ul> Benefits are provided in compliance with applicable plans and policies. Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert About Ace Hardware Home Services Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting. Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware. Equal Opportunity Employer Ace Hardware Home Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Disclaimer The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.<img src="https://www.jobg8.com/Tracking.aspx?Efpc8UlCsYdCTxZgxzZsinSyWcgsJAFuu" width="0" height="0" />

Nauman - Customer Service Representative

Target

Starting Hourly Rate / Salario por Hora Inicial: $16.50 USD per hourALL ABOUT TARGETWorking at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here .ALL ABOUT SEASONAL JOBSSeasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket.Seasonal Service & Engagement: Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery.Seasonal General Merchandise & Food Sales: Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. At Target we believe our team members have meaningful experiences that help them build and develop skills for a career. These roles can provide you with the: <ul><li>Knowledge of guest service fundamentals and experience supporting a guest first culture across the store </li><li>Experience in retail business fundamentals: department sales trends, inventory management, and process efficiency and improvement</li><li>Experience executing daily/weekly workload to support business priorities and deliver on sales goals</li></ul>WHAT WE ARE LOOKING FORWe might be a great match if:<ul><li>Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests</li><li>Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target</li><li>Stocking, Setting and Selling Target products sounds like your thing That's the core of what we do.</li><li>You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded</li></ul>The good news is that we have some amazing training that will help teach you everything you need to know. But there are a few skills you should have from the get-go:<ul><li>Welcoming and helpful attitude toward guests and other team members</li><li>Learn and adapt to current technology needs</li><li>Work both independently and with a team</li><li>Resolve guest questions quickly on the spot</li><li>Attention to detail and follow multi-step processes</li></ul>We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:<ul><li>Accurately handle cash register operations</li><li>Climb up and down ladders</li><li>Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds</li><li>Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary</li></ul>Roles Include:<ul><li>Seasonal Guest Advocate</li><li>Seasonal General Merchandise Expert</li><li>Seasonal Fulfillment Expert</li><li>Seasonal Style Consultant</li><li>Seasonal Inbound Expert</li><li> Seasonal Food & Beverage Expert </li><li> Seasonal Tech Consultant </li></ul>Find competitive benefits from financial and education to well-being and beyond at .Benefits EligibilityPlease paste this url into your preferred browser to learn about benefits eligibility for this role: Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: Americans with Disabilities Act (ADA) In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to . Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel. Application deadline is : 12/12/2025<img src="https://www.jobg8.com/Tracking.aspx?xvPwrP8buEyw6ufhp9Uu9vMTa7kUGABZr" width="0" height="0" />

Seasonal: 4am Inbound (Stocking) (T1217)

Starting Hourly Rate / Salario por Hora Inicial: $15.50 USD per hourALL ABOUT TARGETWorking at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here .ALL ABOUT SEASONAL JOBSSeasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket.Seasonal Service & Engagement: Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery.Seasonal General Merchandise & Food Sales: Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. At Target we believe our team members have meaningful experiences that help them build and develop skills for a career. These roles can provide you with the: <ul><li>Knowledge of guest service fundamentals and experience supporting a guest first culture across the store </li><li>Experience in retail business fundamentals: department sales trends, inventory management, and process efficiency and improvement</li><li>Experience executing daily/weekly workload to support business priorities and deliver on sales goals</li></ul>WHAT WE ARE LOOKING FORWe might be a great match if:<ul><li>Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests</li><li>Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target</li><li>Stocking, Setting and Selling Target products sounds like your thing That's the core of what we do.</li><li>You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded</li></ul>The good news is that we have some amazing training that will help teach you everything you need to know. But there are a few skills you should have from the get-go:<ul><li>Welcoming and helpful attitude toward guests and other team members</li><li>Learn and adapt to current technology needs</li><li>Work both independently and with a team</li><li>Resolve guest questions quickly on the spot</li><li>Attention to detail and follow multi-step processes</li></ul>We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:<ul><li>Accurately handle cash register operations</li><li>Climb up and down ladders</li><li>Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds</li><li>Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary</li></ul>Roles Include:<ul><li>Seasonal Guest Advocate</li><li>Seasonal General Merchandise Expert</li><li>Seasonal Fulfillment Expert</li><li>Seasonal Style Consultant</li><li>Seasonal Inbound Expert</li><li> Seasonal Food & Beverage Expert </li><li> Seasonal Tech Consultant </li></ul>Find competitive benefits from financial and education to well-being and beyond at .Benefits EligibilityPlease paste this url into your preferred browser to learn about benefits eligibility for this role: Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: Americans with Disabilities Act (ADA) In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to . Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel. Application deadline is : 12/12/2025<img src="https://www.jobg8.com/Tracking.aspx?qn2dWMJXE5MtiSwdJI7iV5d26CF8zSemq" width="0" height="0" />

Seasonal: Overnight Inbound (Stocking) (T2787)

Starting Hourly Rate / Salario por Hora Inicial: $15.50 USD per hourALL ABOUT TARGETWorking at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here .ALL ABOUT SEASONAL JOBSSeasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket.Seasonal Service & Engagement: Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery.Seasonal General Merchandise & Food Sales: Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. At Target we believe our team members have meaningful experiences that help them build and develop skills for a career. These roles can provide you with the: <ul><li>Knowledge of guest service fundamentals and experience supporting a guest first culture across the store </li><li>Experience in retail business fundamentals: department sales trends, inventory management, and process efficiency and improvement</li><li>Experience executing daily/weekly workload to support business priorities and deliver on sales goals</li></ul>WHAT WE ARE LOOKING FORWe might be a great match if:<ul><li>Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests</li><li>Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target</li><li>Stocking, Setting and Selling Target products sounds like your thing That's the core of what we do.</li><li>You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded</li></ul>The good news is that we have some amazing training that will help teach you everything you need to know. But there are a few skills you should have from the get-go:<ul><li>Welcoming and helpful attitude toward guests and other team members</li><li>Learn and adapt to current technology needs</li><li>Work both independently and with a team</li><li>Resolve guest questions quickly on the spot</li><li>Attention to detail and follow multi-step processes</li></ul>We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:<ul><li>Accurately handle cash register operations</li><li>Climb up and down ladders</li><li>Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds</li><li>Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary</li></ul>Roles Include:<ul><li>Seasonal Guest Advocate</li><li>Seasonal General Merchandise Expert</li><li>Seasonal Fulfillment Expert</li><li>Seasonal Style Consultant</li><li>Seasonal Inbound Expert</li><li> Seasonal Food & Beverage Expert </li><li> Seasonal Tech Consultant </li></ul>Find competitive benefits from financial and education to well-being and beyond at .Benefits EligibilityPlease paste this url into your preferred browser to learn about benefits eligibility for this role: Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: Americans with Disabilities Act (ADA) In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to . Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel. Application deadline is : 12/12/2025<img src="https://www.jobg8.com/Tracking.aspx?K8u%2f7NQsWgpFXQBRrPI8EERKFbjEAWn6s" width="0" height="0" />

Seasonal: 4am Inbound (Stocking) (T2114)

Starting Hourly Rate / Salario por Hora Inicial: $15.50 USD per hourALL ABOUT TARGETWorking at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here .ALL ABOUT SEASONAL JOBSSeasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket.Seasonal Service & Engagement: Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery.Seasonal General Merchandise & Food Sales: Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. At Target we believe our team members have meaningful experiences that help them build and develop skills for a career. These roles can provide you with the: <ul><li>Knowledge of guest service fundamentals and experience supporting a guest first culture across the store </li><li>Experience in retail business fundamentals: department sales trends, inventory management, and process efficiency and improvement</li><li>Experience executing daily/weekly workload to support business priorities and deliver on sales goals</li></ul>WHAT WE ARE LOOKING FORWe might be a great match if:<ul><li>Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests</li><li>Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target</li><li>Stocking, Setting and Selling Target products sounds like your thing That's the core of what we do.</li><li>You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded</li></ul>The good news is that we have some amazing training that will help teach you everything you need to know. But there are a few skills you should have from the get-go:<ul><li>Welcoming and helpful attitude toward guests and other team members</li><li>Learn and adapt to current technology needs</li><li>Work both independently and with a team</li><li>Resolve guest questions quickly on the spot</li><li>Attention to detail and follow multi-step processes</li></ul>We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:<ul><li>Accurately handle cash register operations</li><li>Climb up and down ladders</li><li>Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds</li><li>Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary</li></ul>Roles Include:<ul><li>Seasonal Guest Advocate</li><li>Seasonal General Merchandise Expert</li><li>Seasonal Fulfillment Expert</li><li>Seasonal Style Consultant</li><li>Seasonal Inbound Expert</li><li> Seasonal Food & Beverage Expert </li><li> Seasonal Tech Consultant </li></ul>Find competitive benefits from financial and education to well-being and beyond at .Benefits EligibilityPlease paste this url into your preferred browser to learn about benefits eligibility for this role: Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: Americans with Disabilities Act (ADA) In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to . Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel. Application deadline is : 12/12/2025<img src="https://www.jobg8.com/Tracking.aspx?%2f%2bszOVVEyppkJK%2fN727%2byj%2bir3NfHOzDe" width="0" height="0" />

Seasonal: 4am Inbound (Stocking) (T1216)

Starting Hourly Rate / Salario por Hora Inicial: $16.00 USD per hourALL ABOUT TARGETWorking at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here .ALL ABOUT SEASONAL JOBSSeasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket.Seasonal Service & Engagement: Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery.Seasonal General Merchandise & Food Sales: Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. At Target we believe our team members have meaningful experiences that help them build and develop skills for a career. These roles can provide you with the: <ul><li>Knowledge of guest service fundamentals and experience supporting a guest first culture across the store </li><li>Experience in retail business fundamentals: department sales trends, inventory management, and process efficiency and improvement</li><li>Experience executing daily/weekly workload to support business priorities and deliver on sales goals</li></ul>WHAT WE ARE LOOKING FORWe might be a great match if:<ul><li>Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests</li><li>Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target</li><li>Stocking, Setting and Selling Target products sounds like your thing That's the core of what we do.</li><li>You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded</li></ul>The good news is that we have some amazing training that will help teach you everything you need to know. But there are a few skills you should have from the get-go:<ul><li>Welcoming and helpful attitude toward guests and other team members</li><li>Learn and adapt to current technology needs</li><li>Work both independently and with a team</li><li>Resolve guest questions quickly on the spot</li><li>Attention to detail and follow multi-step processes</li></ul>We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:<ul><li>Accurately handle cash register operations</li><li>Climb up and down ladders</li><li>Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds</li><li>Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary</li></ul>Roles Include:<ul><li>Seasonal Guest Advocate</li><li>Seasonal General Merchandise Expert</li><li>Seasonal Fulfillment Expert</li><li>Seasonal Style Consultant</li><li>Seasonal Inbound Expert</li><li> Seasonal Food & Beverage Expert </li><li> Seasonal Tech Consultant </li></ul>Find competitive benefits from financial and education to well-being and beyond at .Benefits EligibilityPlease paste this url into your preferred browser to learn about benefits eligibility for this role: Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: Americans with Disabilities Act (ADA) In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to . Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel. Application deadline is : 12/12/2025<img src="https://www.jobg8.com/Tracking.aspx?4JvFlRdvJgN27kpHXQoUrbcCO0BD05M%2fp" width="0" height="0" />

Seasonal: 4am Inbound (Stocking) (T1219)

Intuit

Overview Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a seasonal basis. This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to help customers navigate their tax needs. As a TurboTax Live - Seasonal Local Service Expert, you will serve as a trusted advisor, empowering customers to achieve positive financial outcomes while supporting Intuit's mission of "Powering Prosperity Around the World." About the Role: In this role, you will work on-site from a TurboTax location, serving customers both in-person and virtually using Intuit TurboTax products. You will leverage your tax expertise to provide full service tax return preparation, tax advice, calculations, and software/product support. Your ability to demonstrate understanding of each customer's unique situation, and connect with them on a personal level is critical to alleviating the stress some may feel when tackling their taxes. Whether assisting with simple W2 filings, navigating life events (marriage, children, elder care), or handling more complex tax scenarios like business income, amendments, or investments, you will serve as the go-to expert for your clients. Additionally, you will play a key role in growing TurboTax's client base within the local community, establishing long-term relationships, and driving customer loyalty. TurboTax will provide a straightforward playbook, essential tools, and dedicated support to facilitate your success. This role is nonexempt and requires onsite presence at a TurboTax location in the United States on a seasonal basis. What You'll Do: <ul><li> Provide Tax Expertise - Give hands-on tax advice and complete preparation services for TurboTax clients, handling simple to complex tax situations (e.g., personal and business income, deductions optimization, amendments). Facilitate discovery sessions and tax reviews to uncover deductions, minimize tax liabilities, maximize refunds, and provide future tax planning advice. Utilize resources such as government websites, professional tools, and team expertise to deliver accurate tax solutions in personalized everyday language. </li><li> Be a Proactive Community Ambassador - Embody a "community ambassador" and "business owner" mindset to cultivate a robust customer base for TurboTax. Serve as the local face of TurboTax, actively engaging with new prospects, nurturing leads, and converting them into long-term clients through proactive outreach. Organize local events, with the support of TurboTax, to create opportunities for customer engagement. </li><li> Educate and Communicate Confidently - Enthusiastically represent TurboTax in your local community. TurboTax Live - Seasonal Local Service Experts will confidently take on the role of its public face with the support, guidance, and resources provided by Intuit. This includes hosting engaging learning events, participating in local marketing efforts, and demystifying taxes to make them accessible and approachable. </li><li> Build Relationships - Connect with people, demonstrate understanding and sensitivity to their financial concerns and build the long-term trust that turns a one-time transaction into a loyal, multi-year relationship. </li><li> Deliver a Best in Class Customer Experience - Create an exceptional customer experience, professionalism, and genuine interest in helping clients achieve their financial goals (e.g., saving for retirement, college funds, weddings, or vacations). - Interact with customers both in-person and through Intuit's state-of-the-art video communication tools. Address client inquiries while helping them overcome tax-related challenges. </li></ul> Who You Are: <ul><li> Possess active, unrestricted credentials: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws. </li><li> Have an active Preparer Tax Identification Number (PTIN) as required by law to file taxes. </li><li> Minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns per tax season using professional tax preparation software. </li><li> Familiarity with Circular 230 </li><li> Willing and available to work a static weekly schedule with a minimum of 24 hours per week at a TurboTax location </li><li> Interest in building a local and online social presence as a TurboTax Expert, creating accessible tax-related content and resources for your community in accordance with Intuit's policies </li><li> Bilingual (English/Spanish) communication skills are a plus </li><li> Experience in holistic tax advisory services beyond tax filing </li></ul> Attributes & Skills: <ul><li> Passionate about empowering customers and helping them overcome the complexities of taxation. </li><li> Passionate about your local community and excited to work with Intuit to engage with and build Intuit's presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos). </li><li> Entrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio. </li><li> Exceptional customer service skills, high empathy, and a friendly, professional demeanor. </li><li> Excited to be showcased as a TurboTax Live - Seasonal Local Service Expert in local and national marketing efforts. </li><li> Strong verbal and written communication skills. </li><li> Ability to work in a fast-paced environment independently while managing multiple priorities. </li><li> Proficient with technology, including tax preparation software and CRM/sales tools. </li></ul> Additional Requirements: <ul><li> Must reside within the United States. </li><li> Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. </li></ul> Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: Bay Area California $30.60 - $36.10 Southern California $30.60 - $36.10 Colorado $29.20 - $34.50 Hawaii $30.60 - $36.10 Illinois $29.20 - $34.50 Maryland $29.20 - $34.50 Massachusetts $30.60 - $36.10 Minnesota $26.20 - $30.90 New Jersey $30.60 - $36.10 New York $30.60 - $36.10 Ohio $26.20 - $30.90 Vermont $29.20 - $34.50 Washington $30.60 - $36.10 Washington DC $29.20 - $34.50 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.<img src="https://www.jobg8.com/Tracking.aspx?00kgJ%2bE2%2byo3Qn7hPsBtl7XKyZh92pdLd" width="0" height="0" />

Tax Expert

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