customer service representative (csr)

customer service representative (remote) Jobs in Faisalabad

customer service representative (remote)

customer support executive (remote) Jobs in Faisalabad

customer support executive (remote)

customer service representative remote

ZDIGITIZING

Job Title: Customer Support Representative (CSR)Company: ZDIGITIZINGLocation: RemoteJob Type: Full-Time (Permanent)About UsZdigitizing LLC provides embroidery digitizing and vector art services to customers around the world. We focus on quality work and quick delivery. We are growing and looking for a Customer Support Representative who can provide excellent service and assist our international clients.Compensation &amp; BenefitsSalary Range: PKR 40,000 &ndash; 60,000 per month.Opportunities for professional growth and skill development.Remote working environment.Key ResponsibilitiesRespond to customer inquiries via phone, email, and live chat within defined response times.Provide accurate information about services, pricing, and processes.Handle order placement, edits, and ensure accurate data entry in CRM/helpdesk systems.Track orders and assist customers with updates and account-related queries.Resolve customer complaints efficiently and professionally.Maintain high accuracy in all interactions to minimize errors and rework.Ensure a positive customer experience and follow up for issue resolution.Identify recurring issues and suggest process improvements.Ensure compliance with company policies and service standards.Job RequirementsExperience:1&ndash;2 years of experience in customer service, support, or a related role.Skills:Strong English communication skills (written and verbal).Ability to deal with international clients, especially from the UK and US.Problem-solving and conflict resolution skills.Strong customer handling and active listening abilities.Good typing speed and multitasking skills.Basic technical troubleshooting skills.Strong time management and organizational skills.Ability to handle difficult customers professionally.System, Timing &amp; Other RequirementsReliable and high-speed internet connection.Personal laptop or computer.6&ndash;8 hours of power backup for uninterrupted work.Willingness to work in monthly rotational shifts.Agreement to company contract and policies.Pay: Rs50,000.00 - Rs65,000.00 per monthWork Location: Remote

Customer Service Representative (Remote)

Job Title: Customer Support ExecutiveCompany: ZDIGITIZING Location: Remote Job Type: Full-Time (Permanent)About Us Zdigitizing LLC provides embroidery digitizing and vector art services to clients worldwide. We are committed to delivering quality work with quick turnaround times. We are currently looking for a Customer Support Executive to assist our international customers and ensure a smooth customer experience.Compensation &amp; Benefits<ul><li>Salary Range: PKR 40,000 &ndash; 60,000 per month</li><li>Career growth opportunities</li><li>Remote working environment</li></ul>Key Responsibilities<ul><li>Respond to customer queries through phone, email, and live chat</li><li>Provide information regarding services, pricing, and order updates</li><li>Manage orders and maintain accurate records in CRM/helpdesk systems</li><li>Coordinate with internal teams for smooth order processing</li><li>Resolve customer complaints professionally and efficiently</li><li>Ensure customer satisfaction through proper follow-ups</li><li>Maintain service quality and follow company procedures</li></ul>Job RequirementsExperience<ul><li>1&ndash;2 years of experience in customer support or customer service</li></ul>Skills<ul><li>Strong English communication</li><li>Customer handling skills</li><li>Problem-solving abilities</li><li>Good typing and multitasking</li><li>Basic technical knowledge</li><li>Time management skills</li><li>Professional attitude with international clients</li></ul>System &amp; Other Requirements<ul><li>Reliable internet connection</li><li>Personal laptop or computer</li><li>6&ndash;8 hours power backup</li><li>Willingness to work in rotational shifts</li><li>Agreement to company policies and procedures</li></ul>Pay: Rs50,000.00 - Rs65,000.00 per monthWork Location: Remote

Customer Support Executive (Remote)

A1J International

Location: Faisalabad (On-site) Shift: 1:00 PM to 10:00 PMRole Purpose: We are seeking a skilled and dedicated Customer Service Representative (CSR) with a minimum of 3 years of experience to join our team. This individual will be responsible for delivering excellent customer service, handling inquiries, resolving issues, and ensuring customer satisfaction. In addition to CSR duties, the role will also include virtual assistant (VA) tasks, supporting various administrative functions to streamline operations.Key Responsibilities:<ul><li>Provide timely and professional responses to customer inquiries via email, phone, and live chat.</li><li>Address customer concerns, complaints, and product inquiries, ensuring all issues are resolved to satisfaction.</li><li>Maintain detailed and accurate customer records, ensuring proper documentation of inquiries and resolutions.</li><li>Process orders, returns, and exchanges efficiently and accurately.</li><li>Assist with product information and offer suggestions based on customer needs.</li><li>Manage and update customer accounts, including troubleshooting issues with orders or account details.</li><li>Handle virtual assistant tasks, including managing schedules, coordinating meetings, and supporting administrative work as required.</li><li>Assist with maintaining customer service procedures, policies, and product information updates.</li><li>Collaborate with other departments to ensure smooth and efficient customer service delivery.</li><li>Work efficiently within the company's shift schedule (1 PM &ndash; 10 PM).</li></ul>Required Skills &amp; Qualifications:<ul><li>Minimum of 3 years of experience in customer service or related roles.</li><li>Excellent communication skills, both written and verbal.</li><li>Strong problem-solving abilities and the ability to handle difficult customer interactions calmly and professionally.</li><li>Proficient in using CRM software, email platforms, and Microsoft Office Suite.</li><li>Strong organizational skills, with the ability to multitask and manage priorities effectively.</li><li>Experience in virtual assistant tasks is highly desirable.</li><li>Ability to work on-site in Faisalabad, adhering to the 1:00 PM &ndash; 10:00 PM shift.</li><li>A positive attitude with a strong customer-centric approach.</li><li>Strong attention to detail and a commitment to high-quality service.</li></ul>If you are passionate about customer service and administrative support, with a proven track record in a similar role, we encourage you to apply.Job Type: Full-timeWork Location: In person

Customer Service Representative (CSR)

Ingredion Incorporated

<div>
 
 Location: Faisalabad
 
 
 
 
 Direct reports: No
 
 
 
 TA Partner will be responsible for building talent pipelines for the current and future staffing needs of the organization. He/ She will have end to end responsibility for ensuring the timely delivery of high-quality candidates, while maintaining alignment with defined processes, and the use of key systems against defined metrics. As an employer brand ambassador, this individual will be accountable for creating delightful candidate and manager experience whilst proactively building trusted relationships with the HR and business leadership teams.
 
 
 
 Core Responsibilities
 
 
 
 <ul>
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 End to end recruitment - Responsibility for full life cycle recruitment - from developing compelling job descriptions and sourcing strategies, posting positions, networking with passive talent pools and partnering with third party recruiters, to developing interview strategies, gathering interviewer feedback, leading debrief sessions, facilitating the offer negotiation process, pre-employment checks and preboarding.
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 Business partnering - Build productive, collaborative relationships with hiring managers and HR business partners to identify and attract high quality talent for assigned open positions. Proactively anticipate and resolve issues through effective communication, customer service, upskilling and training, and management of expectations. Stay abreast of talent market trends and challenges of the external competitive environment and advise hiring managers and HR accordingly.
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 Candidate management &amp; talent pipelining - Utilize tools &amp; resources, including social media, attending conference career fairs, etc. to expand the candidate pool and identify qualified active and passive candidates. Engage and build trust with internal and external candidates, effectively representing the Employment Brand. Through example and coaching ensure that hiring managers and HR business partners are also effective in this area.
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 Data management - Demonstrate data integrity in the applicant tracking system and ensure consistent ATS utilization &amp; updates to meet compliance and business needs as well as HR reporting.
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 Vendor management -With the considered cost-to-hire responsibility in mind, engage preferred third-party recruiting agencies for difficult to fill requisitions and/or as an additional candidate source during peak requisition volume periods. Proactively anticipate needs to review existing Preferred Supplier List (PSL) and effectively manage long-term relationships with the key partners whilst maintaining low costs
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 TA projects - Participate in, support and lead key improvement projects and initiatives in the areas of Diversity &amp; Inclusion, Candidate Experience Enhancement and Talent Acquisition Process Excellence.
 
 
 </li>
 </ul>
 
 Qualified Candidates Will Have
 
 
 
 
 Mandatory requirements:
 
 
 
 <ul>
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 Bachelor&rsquo;s Degree
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 Solid experience in an autonomous senior recruitment role
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 End-to-end recruitment &ndash; ideally both agency and in-house
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 Experience recruiting professional &amp; managerial level positions
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 Proficient in using LinkedIn Recruiter, job boards and social networks/ tools for sourcing and talent pooling
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 Strong experience in stakeholder management in a multinational company
 
 
 </li>
 </ul>
 
 Desirable Requirements
 
 
 
 <ul>
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 Experience working with an ATS
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 Experience in Manufacturing / Operations / Supply Chain recruitment
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 Food industry knowledge an advantage
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 Regional / multi-country experience
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 Experience of working in matrix-built organizations and / or project teams
 
 
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 </ul>
 
 Required Behaviors
 
 
 
 <ul>
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 Demonstrated ability to influence while serving internal clients
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 High enthusiasm, with a customer service orientation
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 Excellent communication and interpersonal skills
 
 
 </li>
 </ul>
 
 Relocation Available?
 
 
 No
 
 
 
 Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.
 
 
 
 Relocation Available:
 
 
 
 No
</div>

Talent Acquisition Partner

Bitlogia Digital

We are looking for an Content Writer to join our team in Faisalabad. This role is suitable for someone who has basic writing skills, understands simple content structure and is willing to learn professional content writing for websites, social media, blogs and digital marketing projects.The selected candidate will work with the content and marketing team to create clear, simple, and engaging content for different clients and business niches.Responsibilities<ul><li>Write basic content for websites, blogs, social media posts, captions and service pages</li><li>Assist the senior content team in research and content preparation</li><li>Create simple, clear and easy to understand content according to given instructions</li><li>Proofread and edit content for grammar, spelling and sentence flow</li><li>Follow content guidelines, brand tone and SEO instructions</li><li>Research different industries and topics before writing</li><li>Help prepare content calendars and post descriptions</li><li>Rewrite and improve existing content when required</li><li>Submit assigned work on time</li><li>Learn and improve writing style through feedback</li></ul>Requirements<ul><li>Basic English writing skills</li><li>Good understanding of grammar and sentence structure</li><li>Ability to research topics online</li><li>Interest in content writing, digital marketing, and SEO</li><li>Basic knowledge of social media content is a plus</li><li>Ability to follow instructions carefully</li><li>Fresh candidates can apply</li><li>Must be willing to work full time from office in Faisalabad</li><li>Basic computer and internet skills are required</li></ul>Skills Required<ul><li>Content writing</li><li>Research skills</li><li>Grammar and proofreading</li><li>Basic SEO understanding</li><li>Social media content writing</li><li>Time management</li><li>Attention to detail</li></ul>Work Location: In person

Content Writer

Rafhan Maize Products Co. Ltd.

<div>
 Location: Faisalabad, Pakistan
 
 
 Workplace Type: On-site
 
 
 As
 
 Imports Lead,
 
 you will be responsible for managing end-to-end import operations including sourcing, QEM preparation, negotiations, customs clearance, and documentation in full compliance with policies. You will drive cost‑smart initiatives through supplier evaluation, financial analysis, and optimization of duties, freight, and overall import expenses. You will also ensure smooth coordination with vendors, banks, government bodies, and internal stakeholders to support timely and efficient international trade activities.
 
 
 This role will report to Manager Procurement Pakistan and will have one direct report in team.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Imports Operation Management - Oversee all import-related activities including QEM (Quotation Evaluation Matrix) preparation and approvals, arranging supplies, coordinating custom clearance, managing bank contracts, LC opening, and processing advance payments. Ensure full compliance with company Policies, SOPs, and Work Instructions for imports of plant/machinery, spares, chemicals, and intercompany purchases.
 </li>
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 Logistics Performance Improvement (International &amp; Local) - Enhance the on-time delivery performance (Pakistan OTIF) through continuous improvement of both international and local logistics processes. Work closely with supply chain partners to ensure timely shipments, reduced lead times, and improved delivery accuracy.
 </li>
 <li>
 Purchase Requisition Review &amp; Sourcing - Review purchase requisitions within the assigned portfolio, identify detailed specifications, and determine suitable sources. Ensure RFQs are responded to timely, prepare and issue QEMs, evaluate vendor quotations, and conduct cost negotiations to achieve maximum savings for the company.
 </li>
 <li>
 Purchase Order &amp; Contracting Activities - Manage approvals, bookings, and issuance of Purchase Orders (POs). Prepare landed cost analyses, follow up on supplies, and ensure smooth import documentation flow including custom duties, sales tax, bank charges, freight, and other logistics expenses.
 </li>
 <li>
 Financial Documentation &amp; Expense Management - Enter, park, and clear all expenses related to imports. Coordinate with banks for timely clearance of financial instruments, documents, and advance adjustments. Ensure accurate financial recording of imported materials/services through SES/GRS postings.
 </li>
 <li>
 Import Case Closure &amp; Stakeholder Coordination - Ensure formal closure of import cases by aligning all stakeholders including supply chain, finance, logistics, and vendors. Resolve discrepancies, finalize documentation, and complete all compliance requirements for each case.
 </li>
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 Cost Saving &amp; Process Optimization - Identify and implement cost-saving initiatives to support cost-smart imports. Continuously look for opportunities to reduce duty, freight, logistics cost, and procurement expenses without compromising quality or compliance.
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 Supplier Evaluation &amp; Development - Arrange registration and evaluation of new suppliers to maintain competitive sourcing and reduce supply risks. Support local and global teams in vendor assessments and ensure a robust supply base for all import categories.
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 Customer &amp; Stakeholder Relationship Management - Serve as a liaison with internal and external customers including vendors, banks, government bodies, shipping lines, trade organizations, and customs agents. Ensure seamless communication and issue resolution for smooth import operations.
 </li>
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 Tax &amp; Legal Alignment for International Trade - Coordinate with Tax and Legal departments to ensure compliance with international trade regulations. Provide analytical support for prices and documentation related to imports of machinery, parts, chemicals, and materials sourced through affiliates.
 </li>
 <li>
 Financial Acumen &amp; Budget Management - Lead budgeting and cost analysis for imports. Manage import duties, freight charges, and other financial aspects to ensure accurate forecasting, cost control, and alignment with company financial targets.
 
 
 </li>
 </ul>
 
 What Will You Bring
 
 
 
 <ul>
 <li>
 Bachelors degree or equivalent 4 years in commerce, business, IT or Science subject (Masters in the same will be preferred)
 </li>
 <li>
 3 to 5 years of work experience, preferably possessing knowledge of all import policies and procedures.
 </li>
 <li>
 Trade Compliance with detailed knowledge of import/export regulations, tariffs, customs documentation (incoterms, bills of landing), and trade agreements.
 </li>
 <li>
 Good proficiency in ERP/ SAP, MS office and PSW
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 Strong in analytical, organizational and communication skills who can professionally drive results
 </li>
 <li>
 Effective in communication and collaboration with key stakeholders.
 </li>
 <li>
 Team player who can leverage on strong negotiation techniques, initiative and business acumen to make decisions efficiently.
 </li>
 <li>
 Bring cost effective ideas and develop import strategies for custom clearance &amp; logistic services.
 
 
 </li>
 </ul>
 Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.
 
 
 
 Relocation Available:
 
 
 
 No
</div>

Imports Lead