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customer service representative Jobs in Dubai

customer service representative

customer service representative teller

Mashreq Corporate & Inve...

The Remote Teller (RT) shall perform financial &amp; service transactions in risk free &amp; efficient manner over video calls while maintaining the set service &amp; control standards at all times.Process financial &amp; service transactions accurately and swiftly in accordance with the laid down procedures over a video call on the Interactive Teller Machine.Strive towards reducing wait time and serve time by efficient processing of all transactions.Strive towards managing customer expectation for each interaction.Ensure zero risk of cash transactions in accordance with SOP with zero operational losses.Ensure accurate delivery / receipt of cash to / from customers at all times.Be aware of fraud trends &amp; be vigilant and alert on any possible fraud risks.Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.Adhere to transactions limit, override approval and call back processes.Error free transactional report checking.Investigate in detail any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation.Comply with all policies and procedures to ensure an acceptable risk rating of the remote Teller unit.Assist Team Leader / Remote Teller Manager in handling day to day transactional and service / maintenance activities.Ensure 100% score at remote teller area with mystery shoppers.Be vigilant to identify customer needs &amp; cross sell / refer Mashreq products.Remain updated on all process / control amendmentsProvide friendly, efficient &amp; accurate servicesFull flexibility working in different shiftsComplete knowledge of Interactive teller machine functionalities &amp; minor trouble shootingGood customer service skillsStrong inter-personal, communication skillsStrong work ethics &amp; Team workAbility to handle pressureDetail oriented, quick with numbers, very vigilantAbility to handle routine work with enthusiasm and vigorProcess related to financial / service transactions1-3 years of experience as a teller within banking industry.Job CompetenciesAttention to Detail &amp; Quality (Level 2)Customer Focus (Level 3)Communication &amp; Interpersonal skills (Level 2)Commitment to Results (Level 2)Planning &amp; Organizing (Level 2)

Remote Teller- DBC Interactive Remote Tellers

First Abu Dhabi Bank

Job Title Teller Retail Banking Services Dubai, UAE Job Description Teller Retail Banking Services Dubai, UAE Role Summary First Abu Dhabi Bank (FAB) is hiring a Teller for its Dubai branch to deliver seamless front-office banking transactions, uphold high service standards, and promote digital channel adoption. This customer-facing role is vital in enhancing the daily banking experience while maintaining compliance, risk controls, and operational excellence. Job Details Location: United Arab Emirates Location: Dubai Industry: Banking / Mortgage Professionals Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Handle cash transactions including deposits, withdrawals, inter-account transfers, and safe/vault reconciliation * Process demand drafts, telegraphic transfers, travellers cheques, IPOs, and returned outward clearings * Assist customers with cheque collection, posting vouchers, updating currency boards, and banking product queries * Ensure 100% accuracy in transaction processing with zero income leakage or compliance errors * Answer phone inquiries professionally and escalate as needed * Actively promote and demonstrate FAB s online/mobile banking applications to walk-in customers * Generate qualified leads for retail banking products by identifying customer needs * Support branch management in daily operations and complete mandatory trainings * Represent FAB values to achieve NPS (Net Promoter Score) targets and maintain high customer satisfaction * Maintain meticulous documentation and file management as per bank procedures Ideal Profile * High school diploma or equivalent * Minimum 2 years of front-line banking experience, preferably in UAE retail banking * Knowledge of core banking services, transaction protocols, and customer service practices * Strong numerical accuracy, attention to detail, and cash handling discipline * Familiar with online/mobile banking tools and able to guide customers through digital onboarding * Excellent communication and interpersonal skills * Willingness to cross-sell and promote FAB products

Teller Retail Banking Services

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Teller is responsible for delivering efficient, accurate, and courteous service to customers by managing daily teller operations, including cash transactions, deposits, withdrawals, and other banking services. This role ensures strict adherence to the bank&rsquo;s policies, procedures, and regulatory requirements to protect customer information and assets while handling large volumes of cash. The Teller plays a key role in mitigating operational risks and contributes to a positive customer experience by addressing inquiries, resolving issues promptly and promoting the bank&rsquo;s products and services as appropriate, ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Transaction Processing
 
 :
 
 
 Accurately process a range of customer transactions, including deposits, withdrawals, transfers, loan/financing payments, checking cash, ATM posting, clearing cheques, post-dated cheques (PDC), PDC cancellations, transfer cheques, demand posting, ATM dispute resolution, ATM shortage handling, reconciliation, special clearing, end-of-day balancing, and cash and transaction reporting. Ensure compliance with the bank&rsquo;s policies and procedures align with regulatory requirements.
 
 
 
 
 
 
 Cash Handling and Balancing
 
 :
 
 
 Manage cash transactions, ensuring accurate handling of large volumes of cash. Monitor cash levels in teller drawers and balance cash at the beginning and conduct end-of-day cash balancing and promptly reporting and resolving any discrepancies. Check for counterfeit notes and follow procedures to handle suspected counterfeit currency in line with bank policy and regulatory guidelines. Ensure adherence to the bank&rsquo;s processes on all transactions, including counterfeit note detection, transaction thresholds for cash deposits, vault procedures and other applicable guidelines.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Job Requirements (Qualifications/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 Minimum high school diploma or a bachelor&rsquo;s degree in finance, business administration or any related field is preferred.
 </li>
 <li>
 Minimum 1 year of experience in a cash-handling role, experience in banking or financial services is preferred.
 </li>
 </ul>
 
 
</div>

Teller, Branch Banking - Dubai, Retail Banking (Emirati Talent)

Vice keeper - TIDYHILL

About Company:TadBeer Center operates under Vicekeeper Group, a Dubai-based ecosystem providing domestic staffing, training, and visa services under MOHRE authorization. The center focuses on professional domestic worker placement, training, and legal documentation through high service standards and digital transformation.Location: Dubai, UAEEmployment Type: Full-time (6 days/week)Schedule: 9 hours/day including 1-hour break (rotating AM/PM shifts)Role Summary: We are looking for a customer-facing, sales-driven Customer Service Representative to welcome and support walk&#8209;in clients at our Dubai office. You will guide customers through our services, prepare contracts, coordinate with our operations team to match customers with the right workers, and follow up to ensure a great experience.What you will do: &middot; Greet walk&#8209;in customers and provide a professional, friendly first impression.&middot; Understand customer needs and present suitable service, proactively upsell and cross&#8209;sell where relevant.&middot; Prepare, explain, and process service agreements/contracts accurately and in a timely manner.&middot; Coordinate with operations to match customers with appropriate workers and confirm availability.&middot; Ensure smooth office procedures (appointments, documentation, payments, and basic administrative tasks).&middot; Maintain accurate customer records in the CRM and ensure data privacy compliance.&middot; Conduct follows&#8209;ups with customers to confirm satisfaction, handle concerns, and encourage repeat business.&middot; Support day&#8209;to&#8209;day office needs and contribute to a clean, organized reception area.What makes you a great fit: &middot; Strong command of English (spoken and written); additional languages are a plus.&middot; Presentable and professional appearance suitable for a customer-facing role.&middot; Proven experience in customer service and consultative sales in a retail, hospitality, or services environment.&middot; Confident communicator with excellent listening and persuasion skills.&middot; Organized and detail&#8209;oriented, comfortable handling contracts and basic office systems.&middot; Proactive, positive attitude with a strong sense of ownership and accountability.Salary: AED 4,000 &ndash; 4,500 per month + CommissionsJob Type: Full-time

Customer Service Representative ( Tadbeer Experience)

TASC Outsourcing

<div>
 
 
 Key Responsibilities
 
 
 
 
 1. Customer Support
 
 
 <ul>
 <li>
 Handle inbound and outbound customer calls related to bank accounts, loans, credit cards, and digital banking services.
 </li>
 <li>
 Respond to customer inquiries promptly and accurately, ensuring high satisfaction levels.
 </li>
 <li>
 Assist customers in resolving issues such as transaction disputes, card activation, password resets, and account updates.
 </li>
 </ul>
 
 
 2. Communication &amp; Relationship Management
 
 
 <ul>
 <li>
 Maintain a courteous, professional, and helpful tone with every customer interaction.
 </li>
 <li>
 Record all customer interactions and resolutions accurately in the CRM system.
 </li>
 <li>
 Escalate unresolved or complex cases to the appropriate departments when necessary.
 </li>
 </ul>
 
 
 3. Product Knowledge &amp; Upselling
 
 
 <ul>
 <li>
 Stay up to date with all banking products, policies, and digital services.
 </li>
 <li>
 Identify customer needs and provide appropriate banking solutions, cross-selling or upselling where applicable.
 </li>
 </ul>
 
 
 4. Compliance &amp; Quality Assurance
 
 
 <ul>
 <li>
 Adhere to all bank policies, security protocols, and regulatory guidelines (e.g., data confidentiality, KYC norms).
 </li>
 <li>
 Meet quality, accuracy, and productivity standards as set by the bank.
 </li>
 <li>
 Participate in regular coaching, training, and performance assessments.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent (preferred).
 </li>
 <li>
 1&ndash;3 years of experience in a
 
 call center, customer service, or banking operations
 
 environment.
 </li>
 <li>
 Strong verbal and written communication skills in English (Arabic or other languages an advantage).
 </li>
 <li>
 Familiarity with
 
 core banking systems
 
 or CRM tools.
 </li>
 <li>
 Basic understanding of banking products and customer service protocols.
 </li>
 </ul>
 
 
 
 
 Regards
 
 
 TASC Recruitment Team
 
</div>

Call Center Representative - Banking

ADIB - Abu Dhabi Islamic Bank

Role: Customer Service Representative Location: ADIB HQ, Abu Dhabi                                                                                                   Role Purpose:To welcome and greet incoming customers and guide the customers to the service points to deliver quality service while projecting ADIB s professional image in all interpersonal dealings.Reports direct to: Branch Manager Key accountabilities of the role:  Greater: Welcome &amp; greet the walk-in customers and inquire and understand his/her needs. Customer guidance &amp; managing floor. Direct clients to alternative channels (Digital Channels). Ensure clients have all needed docs before wasting time waiting and taking queue. Handle the customers in a pleasant manner and escort them to the staff concerned. Problems evaluation. Customer anger management.  Branch assistance and support: Ambassador to handle the QMS Tokens Provide assistance to Help Desk counters. Manage the Queue at teller counters and waiting time at customer service areas ADIB Branches Look and Feel: Ensure the branch follows the guideline book of look and feel. Perform Any other responsibilities entrusted by branch management from time to time. Specialist skills / technical knowledge required for this role: Broad knowledge of ADIB s Retail Banking financial products &amp; services Fair knowledge of ADIB s Operational Policies &amp; Procedures Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels Excellent communication skills   to explain the steps to customers in easy, simple and clear way and persuade them to use the alternative channels Good Knowledge of UAE banking practices, regulations &amp; risks Fair knowledge of service standards  Thorough knowledge of all the regulations issued by Central Bank of UAE Knowledge of Cross Sales  Computer skills Previous experience required (if any) and qualifications required (if any):  Minimum one (01) years  experience in Lobby Management, in a banking or service industry environment. This position is for UAE Nationals only.

Customer Service Representative

Commercial Bank of Dubai

Provide general banking services such as receiving deposits, withdrawal of cash and cash management as per Bank s policies etc. Issue DD s, MCs and passing Internal Transfers.
Principal Accountabilities:
Work Management:
Ensure the correct receipt / payment of cash and accurately credit /debit the customer s account and acknowledge the receipt to the customers.
Issue Manager Cheques &amp; DDs (demand drafts) and exchange currencies by observing the procedures such as identification of the customer, authenticity of the draft, applying the approved exchange rate etc. to protect the interest of the customers and the Bank.
Make the payments / inter account transfer within the authority limit and for the transactions beyond the limit, obtain approval from the concerned official, to ensure not to overdraw customer s account without approval
Provide any other service as directed to support the overall banking operations of the Branch.
Take interest to cross sell or referral for Bank s products and services to support the achievement of Bank s targets.
Maintain and improve customer queue time for teller services monitored through Customer visit management system- less than 3 minutes
Over and above the existing duties and responsibilities, Tellers are required to process all Internal Transfer requests at their end only.
Take over the responsibilities of Head Teller whenever it is required
Check the postings carried out by the other Teller against the day s transactions journal and sign on the report.
At end of the day transfer all the cash to HT and print the cash proof obtain HT signature. Any over /Shot inform the HT and BOM immediately
Service and Quality
Ensure strict adherence to laid down procedures to avoid delay, errors, irregularities and risks to improve service standards on continuous basis to support the Bank s quality initiatives and to improve customer satisfaction.
Take initiative to deliver satisfying customer service to each visiting customer by providing fast, accurate, efficient and courteous service
People
To keep oneself update with the Bank s Operations Procedures Identify the area of self-development in line with the Bank s competency guidelines and prepare and execute the action plan in agreement with the supervisor. Moreover, participate in E-learning and other training initiatives as required by the supervisor as well as Human Resources

Teller

Explore 6778+ Customer service representative teller in Dubai this November. Find roles across top companies and apply now to boost your career.