customer service representative Jobs in Dubai

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Confidential

<div>
 
 
 Job Summary
 
 
 
 The Customer Service Executive &ndash; Logistics is responsible for managing customer communications related to shipments, deliveries, and logistics operations. The role ensures timely updates, effective resolution of queries and escalations, and delivery of high service quality to ensure customer satisfaction.
 
 
 
 
 
 
 Job Type
 
 : Permanent
 
 
 
 Salary
 
 : 6K to 8K AED
 
 
 
 Working Hours
 
 : 12hrs || 6 days/week
 
 
 
 Transport and Trucking background
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage customer communication and provide timely updates on shipment and delivery status
 </li>
 <li>
 Handle customer queries related to logistics operations, delays, and service issues
 </li>
 <li>
 Address and resolve escalations in coordination with internal operations and transport teams
 </li>
 <li>
 Ensure accurate and proactive communication regarding delivery timelines and exceptions
 </li>
 <li>
 Coordinate with planning, dispatch, warehouse, and transport teams for issue resolution
 </li>
 <li>
 Maintain high standards of service quality and customer satisfaction
 </li>
 <li>
 Track shipments and provide real-time updates to customers as required
 </li>
 <li>
 Maintain records of customer interactions, complaints, and resolutions
 </li>
 <li>
 Identify recurring issues and support process improvements
 </li>
 <li>
 Ensure adherence to service level agreements (SLAs) and company policies
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Customer handling and conflict resolution ability
 </li>
 <li>
 Good understanding of logistics and supply chain operations
 </li>
 <li>
 Ability to work under pressure and manage multiple queries
 </li>
 <li>
 Problem-solving and coordination skills
 </li>
 <li>
 Proficiency in MS Office and logistics tracking systems
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Logistics, Supply Chain, or related field
 </li>
 <li>
 1&ndash;4 years of experience in customer service, preferably in logistics or transportation industry
 </li>
 <li>
 Experience with shipment tracking or transport coordination is an advantage
 </li>
 </ul>
 
 
</div>

Customer Service Representative Transport

Doo Me Luxury Motor Transport L.L.C

Salary:Basic: 1,800 + Commission &amp; Benefits.Job Title:Ride-Hailing DriverCompany: Doo Me Luxury Motor Transport L.L.CLocation: Dubai, United Arab EmiratesJob Type: Full-TimeJob SummaryDoo Me Luxury Motor Transport L.L.C is seeking professional and responsible Ride-Hailing Drivers to join our growing operations in Dubai. The successful candidates will be responsible for providing safe, reliable, and high-quality transportation services through approved ride-hailing platforms while maintaining excellent customer service standards and full compliance with UAE transport regulations.Key Responsibilities<ul><li>Provide safe, timely, and professional transportation services to passengers</li><li>Operate company-assigned vehicles in compliance with RTA regulations and company policies</li><li>Accept and complete trips through approved ride-hailing platforms (e.g., Uber, Yango, Bolt, etc.)</li><li>Maintain high customer service standards and ensure a positive passenger experience</li><li>Follow assigned routes efficiently using GPS navigation systems</li><li>Ensure vehicle cleanliness, safety, and roadworthiness at all times</li><li>Report vehicle issues, incidents, or accidents immediately to operations management</li><li>Comply with platform guidelines, traffic laws, and company operational procedures</li><li>Maintain accurate trip records and follow daily deployment schedules</li></ul>Requirements &amp; Qualifications<ul><li>Valid UAE Driving License (Light Vehicle &ndash; minimum required category)</li><li>Valid RTA Driver Permit for ride-hailing (or eligibility to obtain one)</li><li>Minimum secondary education preferred</li><li>Good knowledge of Dubai roads and navigation systems</li><li>Basic English communication skills (Arabic is a plus)</li><li>Customer-focused attitude with professional conduct</li><li>Ability to work flexible shifts, including weekends and public holidays</li><li>Physically fit and medically cleared to drive</li></ul>Preferred Skills<ul><li>Previous experience as a ride-hailing, taxi, limousine, or delivery driver</li><li>Familiarity with ride-hailing mobile applications</li><li>Strong time management and route planning skills</li><li>Calm and professional approach when handling customers</li></ul>What We Offer<ul><li>Competitive earning opportunities</li><li>Stable employment with an established transport company</li><li>Company vehicle (terms and conditions apply)</li><li>Operational support and structured deployment</li><li>Growth opportunities within fleet and operations</li></ul>Compliance NoticeEmployment is subject to meeting RTA, company, and MOHRE requirements, including background checks, medical fitness, and completion of mandatory training and certifications.Pay: From AED1,800.00 per monthWork Location: On the road

Limousine Driver

VR Cleaning Services

Customer Service Representative &ndash; Facility management (UAE Nationals Only)We are seeking a proactive and customer-focused Customer Service Representative to join our TM team. This position is open to UAE Nationals only.Key Responsibilities:<ul><li>Handle incoming calls, WhatsApp messages, and emails from customers</li><li>Schedule and coordinate appointments with operations teams</li><li>Address customer inquiries, complaints, and service requests</li><li>Follow up with clients to ensure satisfaction</li><li>Maintain accurate booking and customer records</li><li>Support daily administrative and coordination tasks</li></ul>Requirements:<ul><li>UAE National (Emirati) &ndash; mandatory</li><li>Excellent communication skills in Arabic and English</li><li>Strong organizational and multitasking abilities</li><li>Customer-focused attitude</li><li>Experience in customer service is preferred</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative(UAE National)

Just Fix Facilities Management Services

We are looking for Customer Service Representative for our E-Commerce company, located in Downtown, DubaiMust have experience as a CSR in an e-commerce company in UAE for a minimum of 2 yearsEnglish proficiency is a mustImmediate joiner for nowPay: AED4,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have as a Customer Service Representative in E-Commerce company?</li><li>Nationality?</li><li>Gender?</li><li>Age?</li><li>Expected salary?</li><li>What is your visa?</li><li>When you can join/</li></ul>Work Location: In person

E-Commerce-Customer Service Representative

FLOMIC FREIGHT & LOGISTICS LLC

Job Title: Customer Service Representative Company: Flomic Balikbayan Cargo Location: Dubai and Abu Dhabi, UAE Job Type: Full-TimeJob Description: Flomic Balikbayan Cargo is looking for a friendly, reliable, and customer-oriented Customer Service Representative to join our Dubai and Abu Dhabi team. The ideal candidate will assist customers with inquiries, bookings, and shipment concerns while delivering excellent service.Key Responsibilities:<ul><li>Assist customers with booking pick-up and delivery of balikbayan boxes</li><li>Respond to inquiries via phone, WhatsApp, and social media</li><li>Provide accurate information about rates, schedules, and promotions</li><li>Go live on Facebook/TikTok occasionally to promote services and engage customers</li><li>Support marketing activities when needed</li><li>Handle customer concerns and complaints professionally</li><li>Update customer records and prepare basic reports</li><li>Promote company services and special offers</li></ul>Requirements:✔ Previous customer service experience (preferred) ✔ Confident and presentable on social media live ✔ Good communication skills in English (Tagalog is a plus) ✔ Basic knowledge of Facebook, TikTok &amp; Instagram ✔ Energetic, friendly, and customer-oriented ✔ Must be currently based in UAEWhat We Offer:<ul><li>Competitive salary</li><li>Supportive and friendly work environment</li><li>Opportunity for long-term employment</li></ul>You may send your CV to phlcargo@flomic.ae or balikbayan@flomic.ae.We look forward to receiving your application!Job Type: Full-timeWork Location: In person

Customer Service Representative

MB Services FZ LLC

MB Services FZ LLC is currently seeking Creole Customer Service Representatives to join our growing team. We are looking for Dubai-based individuals who are fluent in English and Creole. Please only apply if you have fluency in both languages.As a Creole Customer Service Representative, you will be responsible for handling customer inquiries and providing assistance through various communication channels such as phone, email, and chat. You will also be expected to maintain accurate and up-to-date customer records and provide timely and effective solutions to customer issues. You should also be able to work in rotational shifts. Prior back-office experience will be a plus.<ul><li>Salary: AED 4,000 (Including Bonus)</li><li>Location: Dubai Outsource City (on-site)</li><li>Benefits: 2 Year Employment Visa &amp; Medical Insurance</li></ul>If you are interested in this opportunity and meet the requirements listed above, please submit your resume to hr@mbservices.net. The email subject should be &ldquo;Creole Customer Service Representative&rdquo;.We thank all applicants for their interest, however, only those selected for an interview will be contacted.Job Type: Full-timePay: AED4,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>If selected, how soon would you be available to start? Please confirm your notice period or earliest start date.</li><li>Do you accept and acknowledge the total salary of AED 4000 for this position?</li></ul>Experience:<ul><li>Customer Service: 1 year (Preferred)</li></ul>Language:<ul><li>Creole (Required)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>Work Location: In person

Creole Customer Service Representative

Padra Medical center

In this role, you will engage with customers across multiple social media platforms, work closely with the marketing team to develop and execute social media strategies, and serve as the company's representative in meetings focused on social media initiatives.To thrive as a Social Media Representative, you should possess a solid grasp of social media platforms, tools, and technologies. The ideal candidate is a results-oriented professional with a strong understanding of customer engagement and user experience.Key Resposibilities&middot; Addressing patient inquiries, concerns, and feedback across the company&rsquo;s social media channels in a timely and compassionate manner.&middot; Collaborating with sales, product management, and marketing teams to enhance the customer experience and exceed expectations.&middot; Monitoring social media platforms to ensure content accuracy and swiftly removing any inappropriate or non-compliant material.&middot; Working closely with the marketing team to develop and execute effective social media strategies.&middot; Maintaining in-depth knowledge of company products to deliver accurate, relevant, and helpful information to customers.&middot; Representing the company in social media-focused meetings and discussions.&middot; Keeping abreast of emerging social media trends, tools, and platform updates to optimize engagement and strategy.Qualifications (Education &ndash; Experinces &ndash; Skills)&middot; Bachelor&rsquo;s degree in Social Media Management, Marketing, or a related discipline.&middot; At least 6 month of experience in a social media representative or similar role.&middot; One year of customer service experience is a plus.&middot; Strong understanding of social media best practices and trends.&middot; Proficient in using major social media platforms, including Twitter, Facebook, Instagram, LinkedIn, and Google+.&middot; Familiarity with social media management and analytics tools such as Hootsuite, Buffer, and Google Analytics.&middot; Excellent customer service skills.. Health care industry Experience required. Remote Job &amp; Comfortable to do Day &amp; Night Shift&middot; Strong communication and interpersonal abilities.Work Location: In person

Community Specialist ( Social Media handling) - Arabic - Remote

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