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customer service agent

customer service specialist sales account

TP Cairo EG

<div>
 
 
 Role Description
 
 
 
 This is a full-time, on-site role located in Cairo for a Customer Service Representative. The responsibilities include assisting customers with inquiries, resolving complaints, ensuring customer satisfaction, and providing excellent service aligned with company standards. The role involves managing customer interactions through various communication channels and maintaining positive customer experiences to strengthen relationships with clients.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 fluency in English
 </li>
 <li>
 Proficiency in Customer Service, Customer Satisfaction, and Customer Support skills.
 </li>
 <li>
 Experience delivering positive Customer Experiences and handling Customer Service Representatives tasks effectively.
 </li>
 <li>
 Strong communication skills.
 </li>
 <li>
 Problem-solving abilities and a customer-first mindset.
 </li>
 <li>
 Ability to work effectively in an on-site team environment.
 </li>
 <li>
 Prior experience in customer-facing roles is an advantage
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 .
 
 <ul>
 <li>
 salary up to 19k + sales incentives
 </li>
 <li>
 social &amp;
 
 medical
 
 insurance
 </li>
 <li>
 transportation provided all over Cairo and Giza
 </li>
 <li>
 Gym access
 </li>
 <li>
 Career Path throughout an internal development program after 6 Month
 </li>
 </ul>
 
 
 
</div>

Customer Service Specialist - Sales Account

Ariston Group

<div>
 Job description:
 
 
 
 The
 
 Sales Administration Specialist
 
 &nbsp;supports the commercial organization by managing order processing activities, coordinating with internal teams, and ensuring a seamless and efficient customer experience. This role plays a key part in enabling the sales team to achieve targets by ensuring accuracy, compliance, and timely handling of all sales-related operations.
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage the end-to-end sales order process, from order entry to delivery coordination, ensuring accuracy and compliance with company policies.
 </li>
 <li>
 Collaborate with logistics, finance, customer service, and sales teams to ensure timely order confirmation, shipment, and invoicing.
 </li>
 <li>
 Maintain up-to-date customer records, price lists, and product data within CRM and ERP systems.
 </li>
 <li>
 Monitor stock availability and coordinate with the supply chain team to prioritize deliveries based on customer needs and sales commitments.
 </li>
 <li>
 Prepare quotations, sales reports, and documentation required for tenders or customer proposals.
 </li>
 <li>
 Handle customer inquiries related to orders, deliveries, product availability, and administrative requirements.
 </li>
 <li>
 Track and report KPIs related to order accuracy, lead times, customer requests, and operational performance.
 </li>
 <li>
 Support the sales team with administrative tasks, including contract documentation, credit checks, and after-sales processes.
 </li>
 <li>
 Ensure compliance with internal processes, company guidelines, and local regulatory requirements.
 </li>
 </ul>
 
 
 
 Candidate Profile
 
 
 
 &nbsp;
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Economics, Supply Chain Management, or related fields.
 </li>
 <li>
 2&ndash;3 years of experience in sales administration, customer service, or order management.
 </li>
 <li>
 Strong knowledge of ERP/CRM systems (SAP preferred).
 </li>
 <li>
 Excellent proficiency in Excel and data-driven reporting.
 </li>
 <li>
 Fluent in English; additional languages are considered a plus.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Soft Skills
 
 
 <ul>
 <li>
 Strong attention to detail and high level of accuracy.
 </li>
 <li>
 Excellent organizational and multitasking abilities.
 </li>
 <li>
 Effective communication and customer-service orientation.
 </li>
 <li>
 Ability to work in a fast-paced, multicultural environment.
 </li>
 <li>
 Problem-solving mindset and willingness to take initiative.
 </li>
 </ul>
</div>

SALES ADMINISTRATION SPECIALIST

Allianz Egypt

<div>
 
 
 Roles and Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Execute sales activities across assigned bank branches by promoting insurance and financial solutions to customers to achieve branch sales targets and contribute to the company&rsquo;s overall vision.
 </li>
 <li>
 Conduct continuous lead generation activities by leveraging walk-ins, data mining, referrals, and outbound calls to maintain a strong sales pipeline and maximize conversion opportunities.
 </li>
 <li>
 Perform thorough fact-finding assessments with customers by identifying their financial and insurance needs to recommend tailored solutions that enhance customer protection and satisfaction.
 </li>
 <li>
 Deliver excellent customer service at assigned branches by responding to inquiries, handling requests and complaints, and coordinating with the Account Manager to ensure high service quality and client retention.
 </li>
 <li>
 Ensure proper completion of all required documents and medical examinations by guiding clients and verifying submissions to facilitate smooth processing and policy issuance.
 </li>
 <li>
 Follow up with operations and underwriting teams by tracking required documents and actions to ensure timely issuance of policies and minimize delays.
 </li>
 <li>
 Prepare regular sales and referral reports by tracking closing ratios, ASE, and qualitative indicators to provide accurate performance insights and support decision-making.
 </li>
 <li>
 Participate in weekly meetings with the Account Manager by presenting production updates and discussing relevant matters to align goals and address operational needs.
 </li>
 <li>
 Engage branch managers and staff by maintaining open communication and knowledge sharing on Allianz products to strengthen partnerships and enhance sales collaboration.
 </li>
 <li>
 Promote reciprocal business opportunities by referring customers to bank staff for banking products and escalating key updates to branch management to foster mutual growth and maintain strong working relationships.
 </li>
 </ul>
 
 
 
 
 
 Pre-requisites (Education, Professional Experience)
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration or a related field.
 </li>
 <li>
 1 - 3 years of experience in sales
 </li>
 </ul>
 
 
</div>

Insurance Specialist (Telesales)

Informa Markets

<div>
 
 Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.
 
 
 
 
 We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 This role is based in our Cairo Festival City Business Park, New Cairo, Cairo, Egypt office.
 
 
 
 
 
 
 The Role:
 
 
 
 
 
 The Sales Executive is responsible for achieving and exceeding individual sales targets in accordance with the sales plan, through effective lead sourcing, client and relationships management. The Sales Executive will provide a professional level of customer service and account insight to prospective exhibitors.
 
 
 
 
 
 Job Summary/Responsibilities
 
 
 
 
 <ul>
 <li>
 Research and seek new leads, ensuring an active and ongoing sales pipeline.
 </li>
 <li>
 Achievement of individual sales revenue targets within timelines.
 </li>
 <li>
 Maintaining consistent and productive number of calls and meetings on a weekly basis.
 </li>
 <li>
 Monitoring and enhancing exhibitor satisfaction levels.
 </li>
 <li>
 Timely &amp; accurate reporting of sales results and activities.
 </li>
 </ul>
 
 
 Sales:
 
 
 
 
 <ul>
 <li>
 Achieve and exceed set revenue targets for the assigned products and events in accordance with the sales plan.
 </li>
 <li>
 Drive to seek new business leads, responding promptly and professional to incoming enquiries.
 </li>
 <li>
 Build and maintain strong client relationships.
 </li>
 </ul>
 
 
 New business
 
 
 
 
 <ul>
 <li>
 Developing new business and revenue streams, including sponsorship and other non-square metre revenue sources through market research, telephone contact, industry networking and client meetings.
 </li>
 <li>
 Actively seek/ research and generate new leads across the sector.
 </li>
 <li>
 On-site account management to achieve high exhibitor satisfaction levels.
 </li>
 </ul>
 
 
 Customer retention
 
 
 
 
 <ul>
 <li>
 Once new customers have been built you need to account manage achieve high exhibitor satisfaction levels.
 </li>
 <li>
 Ensuring adherence with exhibitor satisfaction guidelines.
 </li>
 <li>
 Securing feedback to be assessed on improvement strategies, and building relationships further.
 </li>
 </ul>
 
 
 Reporting:
 
 
 
 
 <ul>
 <li>
 Data capture of sales activities/calls and updating the CRM.
 </li>
 <li>
 Completion of sales progress reporting (e.g. revenue vs target, activity reporting etc.
 </li>
 <li>
 Continually monitor and research the market using online resources, gaining customer feedback, attending competitor events where appropriate, and industry networking.
 </li>
 <li>
 Awareness and understanding of floor plan optimisation.
 </li>
 <li>
 Effective communication with other internal departments including operations, marketing, finance to maximise client experience.
 </li>
 <li>
 Perform any other duties commensurate with the grade and level of responsibility.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Educated to degree level or equivalent.
 </li>
 <li>
 Experience in sales and used to working towards targets.
 </li>
 <li>
 Highly driven and self-motivated.
 </li>
 <li>
 Computer literate and proficient in the use of commonly used business software.
 </li>
 <li>
 Effective verbal and written English communication skills.
 </li>
 <li>
 Strong interpersonal skills.
 </li>
 <li>
 Attention to detail.
 </li>
 <li>
 Numerate.
 </li>
 </ul>
 
 
 Desirable
 
 
 
 
 <ul>
 <li>
 Awareness of exhibition industry.
 </li>
 <li>
 Tele-sales, media-sales.
 </li>
 <li>
 Relevant industry knowledge ideal.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here&rsquo;s some of what you can expect when you join us. But don&rsquo;t just take our word for it &ndash; see what our colleagues have to say at LifeAt.Informa.com
 
 
 
 
 
 Our benefits include:
 
 
 
 
 <ul>
 <li>
 
 Great community:
 
 a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
 </li>
 <li>
 
 Broader impact:
 
 take up to four days per year to volunteer, with charity match funding available too
 </li>
 <li>
 
 Career opportunity:
 
 the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it&rsquo;s time for the next step, we encourage and support internal job moves
 </li>
 <li>
 
 Time out:
 
 21 days annual leave, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
 </li>
 <li>
 A comprehensive company funded private medical insurance with international coverage
 </li>
 <li>
 A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment, and benefit from free matching shares
 </li>
 <li>
 Strong wellbeing support through EAP assistance, mental health first aiders, and access to health apps and more
 </li>
 <li>
 Recognition for great work, with global awards and kudos programmes
 </li>
 <li>
 As an international company, the chance to collaborate with teams around the world
 </li>
 </ul>
 
 We&rsquo;re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most &ndash; although not all &ndash; of the skills and experience listed, we welcome your application.
 
 
 
 
 If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
 
 
 
 
 See how Informa handles your personal data when you apply for a job here.
 
 
 
</div>

Sales Executive

Aumet inc

<div>
 Aumet is the largest B2B healthcare solution provider operating in Saudi Arabia, Jordan, Egypt, and Oman. Originally established in the United States, Aumet is dedicated to providing tailored solutions that enhance the performance of healthcare providers. Aumet facilitates the exchange of data between healthcare providers, manufacturers, and distributors to enable them to make informed business decisions.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Sales Support Officer . The Sales Support Officer will be responsible for providing customer service, utilizing analytical skills to support sales operations, and effectively communicating with clients. The Sales Support Officer will also collaborate with the sales team to achieve sales targets.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Customer Service, Communication, and Sales skills
 </li>
 <li>
 Proven experience in healthcare sectors.
 </li>
 <li>
 Analytical Skills and Sales Operations knowledge
 </li>
 <li>
 Ability to collaborate and work well in a team
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Attention to detail and ability to multitask
 </li>
 <li>
 Prior experience in sales or customer support is a plus
 </li>
 <li>
 Bachelor's degree in Business Administration or related field
 
 
 </li>
 </ul>
 
 Join Our Team
 
 
 
 If you have a passion for account management and a desire to contribute to healthcare innovation, we encourage you to apply and be part of our dedicated team. Together, we'll drive success and growth in the digital healthcare space.
</div>

Sales Support Officer

Talent 360 ME

<div>
 
 Job Title:
 
 
 Social Media/Customer Service -
 
 
 [Maadi]
 
 
 
 
 Job Summary:
 
 
 
 Gebnalak.com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we&rsquo;d love to hear from you!
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Professionally handle customer inquiries and complaints via phone and social media.
 </li>
 <li>
 Respond to comments, messages, and reviews on social media platforms.
 </li>
 <li>
 Process and resolve customer complaints related to product sales in a timely and efficient manner.
 </li>
 <li>
 Follow up on complex customer cases when needed to ensure complete resolution.
 </li>
 <li>
 Accurately record and update customer interactions, feedback, and actions taken in the CRM system.
 </li>
 <li>
 Track and follow up on customer orders, ensuring timely and accurate delivery.
 </li>
 <li>
 Ensure a smooth and satisfying customer journey from start to finish.
 </li>
 <li>
 Maintain punctuality and respect work schedules and deadlines.
 </li>
 <li>
 Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations.
 
 
 
 </li>
 </ul>
 
 Required Values and Skills:
 
 
 
 <ul>
 <li>
 Strong sense of leadership and responsibility
 </li>
 <li>
 Willingness to learn and grow
 </li>
 <li>
 High level of dedication and commitment to work
 </li>
 <li>
 Exceptional attention to detail
 </li>
 <li>
 Passion for challenges and achieving results
 </li>
 <li>
 Excellent communication and problem-solving skills
 </li>
 <li>
 Ability to remain calm and professional under pressure
 
 
 
 </li>
 </ul>
 
 Location:
 
 Maadi, Cairo
 
 
 
 Working Hours:
 
 9:00 AM to 5:00 PM
</div>

Social Media / Arabic Customer Service

8WORX

<div>
 
 
 Company Description:
 
 
 
 
 
 
 8WORX is a promising technology solutions provider based in Egypt. They specialize in developing and delivering innovative digital products and services, focusing on the Egyptian and Middle Eastern markets. With a strong foundation in web technologies and over 30 years of combined experience, 8WORX has successfully completed over 350 projects for both private and public sector clients.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 
 This is a full-time on-site role for a Junior Sales Representative located in Cairo. The Junior Sales Representative will be responsible for day-to-day sales activities, including prospecting, cold calling, presenting products, and closing deals. They will also be involved in preparing sales reports and attending sales meetings.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Develop contact with potential customers in the industry by cold calling, emailing, or scheduling meetings in person.
 </li>
 <li>
 Form new and continue existing relationships with companies in the customer database by visiting them in person, maintaining phone contact, and addressing issues or problems when they come up.
 </li>
 <li>
 Maintain a strong understanding of product features and technical specifications to answer specific customer questions.
 </li>
 <li>
 Present information about company offerings during trade shows or other large events to potential customers.  Create new methods or strategies to help the sales team reach monthly goals for product revenue to increase company profitability.
 </li>
 <li>
 Give customers in-person product demonstrations and teach them about the features and benefits of each item the company offers.
 </li>
 <li>
 Attend weekly sales team meetings and provide information to management about sales figures, goals and obstacles.
 </li>
 <li>
 Become a valuable and helpful resource in all of your dealings with customers and create a friendly reputation in the industry.  Build and maintain strong, long-lasting client relationships.
 </li>
 <li>
 Negotiate contracts and close agreements to maximize profits.
 </li>
 <li>
 Providing Training sessions for 8WORX&rsquo;s clients.
 </li>
 <li>
 Develop trusted advisor relationships with key accounts and customer stakeholders.
 </li>
 <li>
 Ensure the timely and successful delivery of 8WORX solutions according to customer needs and objectives.
 </li>
 <li>
 Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
 </li>
 <li>
 Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
 </li>
 <li>
 Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
 </li>
 <li>
 Prepare reports on account status.
 </li>
 <li>
 Collaborate with the sales team to identify and grow opportunities within the territory.
 </li>
 <li>
 Assist with challenging client requests or issue escalations as needed.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 Excellent ability to communicate in writing or verbally.
 </li>
 <li>
 Friendly and personable with others.
 </li>
 <li>
 Proficiency with technology, including basic computer operations.
 </li>
 <li>
 Ability to meet goals, stay organized, and maintain a positive attitude.
 </li>
 <li>
 Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.  Proven work experience in the software industry is a plus.
 </li>
 <li>
 Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
 </li>
 <li>
 Solid experience with CRM software and MS Office (particularly MS Excel).
 </li>
 <li>
 Experience delivering client-focused solutions to customer needs.
 </li>
 <li>
 Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
 </li>
 <li>
 Excellent listening, negotiation, and presentation abilities.
 </li>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
  BA/BS degree in Business Administration, Sales, or a relevant field
 </li>
 </ul>
 
 We provide :
 
 
 Commission
 
 
 Medical insurance
 
 
 Social insurance
 
 
 Transportation allowances
 
 
 Business line
 
 
 Laptop
 
 
 
 
 
 
 
</div>

Junior Sales Representative

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