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Madi International

Overview Madi International is seeking a dedicated and professional Customer Service Officer to join our team. In this role, you will play a key part in delivering outstanding service and support to our clients, ensuring their satisfaction and enhancing their overall experience with the brand. The ideal candidate is organized, responsive, and committed to maintaining high service standards. Responsibilities <ul><li>Respond to customer inquiries via phone, email, and in person in a professional and timely manner</li><li>Process orders, returns, and service requests accurately</li><li>Resolve customer complaints with a solution-oriented approach</li><li>Maintain customer records and update information in the CRM system</li><li>Provide information on products, services, and promotions</li><li>Coordinate with internal teams to ensure customer satisfaction</li><li>Uphold Madi International's standards of customer care and professionalism</li></ul> Qualifications <ul><li>1-2 years of experience in customer service or a similar role</li><li>Strong communication skills in both English and Arabic</li><li>High school diploma or higher education (bachelors degree is a plus)</li><li>Proficiency in Microsoft Office and CRM systems</li><li>Excellent problem-solving skills and attention to detail</li><li>Positive attitude and ability to work as part of a team</li><li>Passion for the beauty and wellness industry is a plus</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul> Industries <ul><li>Cosmetics</li></ul>Get notified about new Customer Service Officer jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.

Customer Service Officer-Corporate Office

Commercial Bank International

<div>
 
 
 Job Purpose:
 
 
 
 Develop and manage the customer service area and cash area, provide advice / solutions based on thorough analysis of customer needs; supervise day to day functions as per the procedures laid down in the Branch Operations Manual of the Bank to ensure the delivery of quality service to customers.
 
 
 
 
 
 
 Main Responsibilities and Accountabilities:
 
 
 <ul>
 <li>
 Log in to the branch system and ensure that Tellers are in position at teller counters before 8:00 am each working day.
 </li>
 <li>
 Authorize teller transactions both local and foreign currency as per delegated authority.
 </li>
 <li>
 Ensure that cash is balanced for the tellers as well as total cash holding at the Bank at the end of the working day. Check entries passed for cash excesses or shortages if any.
 </li>
 <li>
 Ensure optimum cash management.
 </li>
 <li>
 Ensure Physical checking of ATM is done daily.
 </li>
 <li>
 Check and authorize clearing cheques scanned/posted to the system. g) Act as custodian of Cash Safe in the Vault, Pin mailers.
 </li>
 <li>
 Act as custodian of Returned cheques and captured cards in branches with no Chief Tellers.
 </li>
 <li>
 Deal with the assigned security company regarding delivery / collection of cash from the Central Bank and / or other branches.
 </li>
 <li>
 Ensure that soiled notes are deposited at the Central Bank at regular intervals.
 </li>
 <li>
 Arrange new notes stock for festive seasons.
 </li>
 <li>
 Ensure that all staff follow the non negotiable values of the branch- greet, smile &amp; thank. Ensure that the branch achieves 98% on phone pick up within 3 rings and / or that the voice mailbox feature is activated; return customers calls.
 </li>
 <li>
 Ensure that all applications are checked to achieve 95% error free status with Loans, credit card, accounts opening &amp; fixed deposit.
 </li>
 <li>
 Ensure that all complaints are escalated to the Customer Care Department.
 </li>
 <li>
 Ensure staff is sent for training to upgrade their product &amp; skills standards.
 </li>
 <li>
 Ensure that the branch follows all established guidelines &amp; procedures.
 </li>
 <li>
 Ensure that staff are trained on any changes &amp; amendments in procedures &amp; forms.
 </li>
 <li>
 Ensure ATM &amp; Credit Cards &amp; PIN codes are maintained &amp; delivered as per procedures.
 </li>
 <li>
 Ensure weekly balancing of Pin Mailers, IB tokens captured cards, Cheque Books credit card &amp; return Cheque.
 </li>
 <li>
 Ensure that procedures laid down in Operations Manual and Central Bank guidelines are followed while processing bank / customer transactions.
 </li>
 <li>
 Monitor branch service standards in order to give quality service to customers served on the counter.
 </li>
 <li>
 Authorize opening of all types of accounts after ensuring that all details furnished are verified.
 </li>
 <li>
 Ensure that a control mechanism is in place.
 </li>
 <li>
 Ensure that Cheque books, Pin Mailers application requests are processed in time and monitor timely delivery.
 </li>
 <li>
 Follow up on un-delivered Pins, Cheque books, captured cards etc.
 </li>
 <li>
 Ensure that all lending documentation are reviewed and documentations are fulfilled prior submission to credit and COPs. To eliminate discrepancies.
 </li>
 <li>
 Daily review of GLs and sundry accounts.
 </li>
 <li>
 Daily review and checking of the daily management reports.
 </li>
 <li>
 Perform any other duties or responsibilities consistent with the role as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 Education:
 
 
 
 &bull; Bachelor&rsquo;s degree in business or any university degree in related field.
 
 
 
 
 
 
 
 
 
 Professional / Technical Qualifications / Diplomas:
 
 
 
 &bull; Banking Diploma preferred.
 
 
 
 
 
 
 Experience:
 
 
 
 &bull; Minimum 5 years of experience in the Customer Service department of a bank.
 
 
 
 
 
 
 Other Skills Required for the Job:
 
 
 
 &bull; Knowledge of the bank&rsquo;s operating procedures.
 
 
 &bull; Knowledge of Banks products and services.
 
 
 &bull; Awareness of Central Bank guidelines and regulations.
 
 
 &bull; Communication skills in English and Arabic (verbal and written).
 
 
 &bull; Customer Care skills.
 
 
 &bull; PC skills (MS Office, banking software) Planning and organizing skill.
 
</div>

Branch Operations Manager

First Abu Dhabi Bank (FAB)

<div>
 Team Supervision (only for Team leaders and supervisors)
 
 
 &squf; Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
 
 
 &squf; Provide on-the-job training and constructive feedback to assigned team to support their overall development.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.
 
 
 or
 
 
 &squf; Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team to support the establishment of a value drive culture within the bank.
 
 
 Budgeting and Financial Performance
 
 
 &squf; Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
 &squf; Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
 
 
 Continuous Improvement
 
 
 &squf; Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 
 
 Reporting
 
 
 &squf; Prepare sectional statements and reports timely and accurately to meet FAB and department requirements, policies and quality standards.
 
 
 Specific Job Accountability
 
 
 &squf; Handle a team of CSR&rsquo;s providing 24/7 customer support to the Bank customers
 
 
 &squf; Maintaining service level as per SLA
 
 
 &squf; Reports at Individual/Team/Site Level on Daily/Weekly and Monthly basis
 
 
 &squf; Conduct Quality calls evaluation for the centre
 
 
 &squf; Enthusiastically manage the development of team by ensuring that they receive adequate amount of counselling, coaching and training. And encourages personal development
 
 
 &squf; Monitor and emphasize standards of performance, occupancy rate of available time, call duration, wrap up time and SLA
 
 
 &squf; Supervise both the morning and evening shifts on rotation shifts
 
 
 &squf; Supervise processes and instructions handled by agents on day to day basis
 
 
 &squf; Handle difficult complaints or customers during an escalation by an agent
 
 
 3
 
 
 &squf; Ensure operational controls are always maintained, and department complies with internal policies and regulations
 
 
 &squf; Supervise the 24 hours, 365 days a year shift operation of the call centre
 
 
 &squf; Offer ongoing coaching and assistance to agents in order to enhance their product knowledge and service on continuous basis
 
 
 &squf; Conduct training programs and link with post evaluation program
 
 
 &squf; Encourage team spirit
 
 
 &squf; Promote staff motivational programs in form reward and recognition
 
 
 &squf; Ensure all agents on their shifts on time
 
 
 &squf; Monitor sales performance and lead generation per staff
 
 
 &squf; Promote cross selling and sales achievements by target per agent
 
 
 &squf; Conduct monthly appraisal for the team members
 
 
 &squf; Recommend and advise actions, feedback to improve customer experience and NPS of contact centre service
 
 
 &squf; Recommend training needs and additional quality controls relevant to the role
 
 
 &squf; Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
 
 
 &squf; Authorised to take decisions as per the approved authorization matrix
</div>

Manager, Contact Center Operations

Concentrix

<div>
 
 Essential Functions / Core Responsibilities
 
 
 
 
 Manage the daily operations and admin as assigned but not limited to
 
 
 
 <ul>
 <li>
 Effectively managing Emails, paperwork, leave requests, planning, scheduling meetings, taking minutes, monitoring performance, reporting and many other organizational tasks.
 </li>
 <li>
 Actively involved on client calls and ensuring that updates are timely communicated to the team.
 </li>
 <li>
 Working with colleagues to effectively run the Contact Centre operation.
 </li>
 <li>
 Interviewing and hiring of appropriate candidates, as needed.
 </li>
 <li>
 Preparing reports and analyze data to self-understand and assist in management decisions.
 
 
 </li>
 </ul>
 
 Lead and motivate the team
 
 
 
 <ul>
 <li>
 Providing supervision and motivation of staff to foster competitive performance.
 </li>
 <li>
 Ensuring efficient and productive handling of inbound call volumes.
 </li>
 <li>
 Ensuring that staff has the necessary information, knowledge, and training to efficiently perform all job responsibilities.
 </li>
 <li>
 Maintaining knowledge of all programs/projects the inbound unit supports.
 </li>
 <li>
 Assisting staff with questions pertaining to the products and services offered by the client.
 </li>
 <li>
 Receiving and responding promptly and accurately to all customer inquiries and complaints via telephone that have escalated to the supervisory level.
 </li>
 <li>
 Institute creative &amp; innovative Rewards &amp; Recognition activities for enhancing team performance and motivation.
 </li>
 <li>
 Fostering career advancement of the team members within the project or lateral movement.
 
 
 </li>
 </ul>
 
 Manage performance
 
 
 
 <ul>
 <li>
 Ensuring that all key metrics of performance as per the Client SLA are met and exceeded through regular call monitoring, observed listening, live chat for query handling and on call assistance.
 </li>
 <li>
 Set objectives and clearly communicate goals and targets that needs to be met every month.
 </li>
 <li>
 Providing ongoing guidance, training, coaching, mentoring and motivation to staff to ensure exceptional performance and maximum utilization of resources.
 </li>
 <li>
 Monitoring and assessing staff performance and administer feedback daily, monthly and yearly.
 </li>
 <li>
 Monitoring, reviewing and providing regular feedback to staff on the quality and quantity of work produced.
 </li>
 <li>
 Assessing staff capabilities and identifying appropriate development and training opportunities.
 </li>
 <li>
 Setting the appropriate expectations of conduct and professionalism through example.
 </li>
 <li>
 Managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.
 </li>
 <li>
 Working with other supervisors and management team members to support advisors and maximize customer satisfaction.
 
 
 </li>
 </ul>
 
 Client Management
 
 
 
 <ul>
 <li>
 Effectively managing and strengthening relationship with the Client representative/s.
 
 
 </li>
 </ul>
 
 CANDIDATE PROFILE
 
 
 
 Firstly, you are a people person and a reliable teammate. You are adaptable and a clear communicator, able to tailor your approach dependent on each individual team member. You have a passion for customer service and getting it right for our client/s.
 
 
 <ul>
 <li>
 You have 1+ years of experience in Customer Service in exceeding metrics and leading individuals to success within a BPO setting.
 </li>
 <li>
 A bilingual English (B2+ level) and native Arabic speaker.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.
 </li>
 <li>
 You infuse joy and humor wherever possible, making work genuinely fun for yourself and those around you.
 </li>
 <li>
 Analytical, efficient and thorough.
 </li>
 <li>
 Proficiency with technology, especially computers, software applications, and phone systems.
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
</div>

Team Leader/Subject Matter Expert - Contact Center

<div>ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES
Manage the daily operations and admin as assigned but not limited to<ul>
<li>Effectively managing Emails, paperwork, leave requests, planning, scheduling meetings, taking minutes, monitoring performance, reporting and many other organizational tasks.</li>
<li>Actively involved on client calls and ensuring that updates are timely communicated to the team.</li>
<li>Working with colleagues to effectively run the Contact Centre operation.</li>
<li>Interviewing and hiring of appropriate candidates, as needed.</li>
<li>Preparing reports and analyze data to self-understand and assist in management decisions.</li>
</ul>Lead and motivate the team<ul>
<li>Providing supervision and motivation of staff to foster competitive performance.</li>
<li>Ensuring efficient and productive handling of inbound call volumes.</li>
<li>Ensuring that staff has the necessary information, knowledge, and training to efficiently perform all job responsibilities.</li>
<li>Maintaining knowledge of all programs/projects the inbound unit supports.</li>
<li>Assisting staff with questions pertaining to the products and services offered by the client.</li>
<li>Receiving and responding promptly and accurately to all customer inquiries and complaints via telephone that have escalated to the supervisory level.</li>
<li>Institute creative &amp; innovative Rewards &amp; Recognition activities for enhancing team performance and motivation.</li>
<li>Fostering career advancement of the team members within the project or lateral movement.</li>
</ul>Manage performance<ul>
<li>Ensuring that all key metrics of performance as per the Client SLA are met and exceeded through regular call monitoring, observed listening, live chat for query handling and on call assistance.</li>
<li>Set objectives and clearly communicate goals and targets that needs to be met every month.</li>
<li>Providing ongoing guidance, training, coaching, mentoring and motivation to staff to ensure exceptional performance and maximum utilization of resources.</li>
<li>Monitoring and assessing staff performance and administer feedback daily, monthly and yearly.</li>
<li>Monitoring, reviewing and providing regular feedback to staff on the quality and quantity of work produced.</li>
<li>Assessing staff capabilities and identifying appropriate development and training opportunities.</li>
<li>Setting the appropriate expectations of conduct and professionalism through example.</li>
<li>Managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.</li>
<li>Working with other supervisors and management team members to support advisors and maximize customer satisfaction.</li>
</ul>Client Management<ul><li>
Effectively managing and strengthening relationship with the Client representative/s.</li></ul>
CANDIDATE PROFILE
Firstly, you are a people person and a reliable teammate. You are adaptable and a clear communicator, able to tailor your approach dependent on each individual team member. You have a passion for customer service and getting it right for our client/s.
<ul><li>You have 1+ years of experience in Customer Service in exceeding metrics and leading individuals to success within a BPO setting.</li><li>A bilingual English (B2+ level) and native Arabic speaker.</li><li>Strong communication and interpersonal skills.</li><li>Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.</li><li>You infuse joy and humor wherever possible, making work genuinely fun for yourself and those around you.</li><li>Analytical, efficient and thorough.</li><li>Proficiency with technology, especially computers, software applications, and phone systems.</li></ul>
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</div>

Apt Resources Pvt.Ltd.

Apt Resources is seeking a dedicated Floor Supervisor for dynamic lifestyle restaurants. The successful candidate will play a vital role in ensuring excellent service delivery, managing daily operations, and leading a team of service staff. This position requires strong leadership skills, a passion for the hospitality industry, and a commitment to maintaining the highest standards of customer satisfaction.
 
Requirements: 
<ul>
<li>Proven experience as a Floor Supervisor or in a similar role within the restaurant or hospitality industry</li>
<li>Excellent communication and interpersonal skills</li>
<li>Strong leadership abilities to motivate and develop a team</li>
<li>Ability to handle high-pressure situations and resolve conflicts</li>
<li>Knowledge of restaurant operations, including health and safety regulations</li>
<li>Flexibility to work various shifts, including weekends and holidays</li>
</ul>
Benefits: 
As per market standards

Floor Supervisor - Lifestyle Restaurants

Nolus Restaurant LLC

Job Responsibilities<ul><li>Determine customer requirements and propose suitable catering options.</li><li>Negotiate prices and prepare accurate, detailed catering order forms.</li><li>Plan menus and oversee venue setup, equipment, food preparation, and service execution.</li><li>Hire, train, and supervise catering staff; prepare staff schedules and allocate duties.</li><li>Liaise with customers, sales staff, chefs, and specialized catering equipment providers.</li><li>Oversee seating arrangements, meal and beverage service, and clearing of tables.</li><li>Monitor catering stock and supplies; place orders for replenishment as required.</li><li>Maintain proper stock levels and ensure timely ordering of supplies.</li><li>Interact with customers when involved in front-of-house operations.</li><li>Maximize sales and meet financial and profit targets.</li><li>Track catering expenses and maintain accurate documentation and records.</li><li>Ensure compliance with food safety, hygiene, and health regulations.</li><li>Negotiate contracts with customers; assess service requirements and ensure customer satisfaction.</li><li>Manage and support the New You program.</li><li>Research catering trends and help promote competitive and innovative services.</li></ul>Requirements<ul><li>Strong ability to multitask and manage multiple operations simultaneously.</li><li>Excellent problem-solving skills with the ability to resolve issues efficiently.</li><li>Outstanding communication skills (written, verbal, and interpersonal).</li><li>Ability to handle multiple projects while meeting deadlines.</li><li>Strong delegation skills and ability to supervise teams effectively.</li><li>Service-oriented attitude with strong follow-through on tasks and customer requests.</li><li>Ability to stay updated with industry trends and best practices.</li><li>Experience in hiring, training, and overseeing catering staff.</li><li>Ability to coordinate catering needs with customers, chefs, and suppliers.</li><li>Proven ability to deliver catering services within budget and on schedule.</li></ul>Required Education &amp; Experience<ul><li>Previous experience as a Catering Supervisor, Restaurant Supervisor, or similar supervisory role.</li><li>Bachelor&rsquo;s Degree in Hospitality, Culinary Arts, or a related field.</li></ul>Benefits<ul><li>Visa Provided</li><li>Medical Insurance</li><li>Food Included</li><li>Training Provided</li><li>Immediate joining required</li><li>Willingness to commute for catering assignments</li></ul>Job Type: Full-timePay: Up to AED5,000.00 per month

Catering Supervisor

Explore 947+ Customer service supervisor in Abu Dhabi this December. Find roles across top companies and apply now to boost your career.

947 customer service supervisor jobs IN Abu Dhabi

Customer Service Officer-Corporate Office

Branch Operations Manager

Manager, Contact Center Operations

Team Leader/Subject Matter Expert - Contact Center

Team Leader/Subject Matter Expert - Contact Center

Floor Supervisor - Lifestyle Restaurants

Catering Supervisor