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guest experience supervisor Jobs in Abu Dhabi

guest experience supervisor

customer care executive Jobs in Abu Dhabi

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customer service officer Jobs in Abu Dhabi

customer service officer

customer service supervisor

You Baby Studio

Join our fast-growing, creative company and help lead a motivated team while delivering an exceptional client experience.About the Role We&rsquo;re looking for a reliable and energetic Studio Supervisor to manage daily studio operations and support a team of 6&ndash;10 people. If you enjoy working with people, solving problems, and keeping things running smoothly, this role is for you.Key Responsibilities<ul><li>Supervise and support team members during daily operations</li><li>Maintain a high standard of customer service</li><li>Resolve issues quickly and professionally</li><li>Ensure the studio is organized, efficient, and welcoming</li><li>Track performance and share updates with management</li></ul>What We&rsquo;re Looking For<ul><li>Experience in hospitality, retail, customer service, or similar fields</li><li>Confident leadership and team-management skills</li><li>Strong communication and problem-solving abilities</li><li>Organized, proactive, and dependable</li><li>Positive attitude and ability to motivate others</li></ul>What We Offer<ul><li>Full-time, on-site position in Abu Dhabi</li><li>Supportive team environment</li><li>Opportunity to grow within a creative, expanding company</li><li>Stable schedule and long-term career potential</li></ul>If you&rsquo;re ready to take the next step in your career, apply today!Job Type: Full-timeExperience:<ul><li>hospitality: 2 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>

Studio Supervisor (Female only)

Etihad

<div>
 Synopsis
 
 
 
 
 Provide leadership and subject matter expertise within the Premium Contact Centre, ensuring the highest service delivery standards to Etihad&rsquo;s Premium customers. Support in daily operations, quality monitoring, and training of Premium Guest Relations Agents to uphold Etihad&rsquo;s premium brand promise and customer satisfaction goals.
 
 
 Accountabilities
 
 
 
 
 <ul>
 <li>
 Act as the first escalation point for complex or high-value customer cases requiring special handling or policy exceptions.
 </li>
 <li>
 Support and coach Premium Guest Relations Agents on call quality, tone, and service consistency aligned with Etihad&rsquo;s premium standards.
 </li>
 <li>
 Oversee queue performance and assist in managing service levels, call handling times, and adherence.
 </li>
 <li>
 Handle priority calls, VIP guests, and urgent situations with professionalism and discretion.
 </li>
 <li>
 Coordinate with key internal stakeholders such as Concierge, Chauffeur, and Airport Services teams to ensure end-to-end premium service continuity.
 </li>
 <li>
 Monitor and analyse daily performance reports, highlight trends, and recommend corrective actions.
 </li>
 <li>
 Support onboarding and ongoing training, sharing best practices and updates on policies, fares, and premium products.
 </li>
 <li>
 Maintain data accuracy in all systems and ensure compliance with security, data protection, and quality standards.
 </li>
 <li>
 Contribute to process improvements, scripting updates, and new initiatives that enhance the Premium Contact Centre experience.
 </li>
 <li>
 Stand in for the Supervisor when required to maintain operational continuity.
 
 
 </li>
 </ul>
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 Minimum High School certification or anything above
 </li>
 <li>
 Previous contact centre work experience required.
 
 
 </li>
 </ul>
 
 About Etihad Airways
 
 
 
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 
 
 To learn more, visit etihad.com
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
</div>

Premium Guest Relations Team Lead

Madi International

Overview Madi International is seeking a dedicated and professional Customer Service Officer to join our team. In this role, you will play a key part in delivering outstanding service and support to our clients, ensuring their satisfaction and enhancing their overall experience with the brand. The ideal candidate is organized, responsive, and committed to maintaining high service standards. Responsibilities <ul><li>Respond to customer inquiries via phone, email, and in person in a professional and timely manner</li><li>Process orders, returns, and service requests accurately</li><li>Resolve customer complaints with a solution-oriented approach</li><li>Maintain customer records and update information in the CRM system</li><li>Provide information on products, services, and promotions</li><li>Coordinate with internal teams to ensure customer satisfaction</li><li>Uphold Madi International's standards of customer care and professionalism</li></ul> Qualifications <ul><li>1-2 years of experience in customer service or a similar role</li><li>Strong communication skills in both English and Arabic</li><li>High school diploma or higher education (bachelors degree is a plus)</li><li>Proficiency in Microsoft Office and CRM systems</li><li>Excellent problem-solving skills and attention to detail</li><li>Positive attitude and ability to work as part of a team</li><li>Passion for the beauty and wellness industry is a plus</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul> Industries <ul><li>Cosmetics</li></ul>Get notified about new Customer Service Officer jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.

Customer Service Officer-Corporate Office

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 172720
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Customer Service Specialist plays a crucial role in delivering exceptional service to enhance the shopping experience within Marks &amp; Spencer's retail division. By effectively handling customer inquiries and complaints, supervising team operations, and maintaining visual merchandising, the role ensures high standards are consistently met. Additionally, the specialist manages key services such as Bra Fit, Suit Fit, and Barista, and oversees cash handling and transactions, contributing to both operational excellence and customer satisfaction.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customer Service and Complaint Resolution
 
 
 <ul>
 <li>
 Provide professional and efficient customer service by addressing inquiries and resolving complaints in a timely and effective manner.
 </li>
 <li>
 Act as the first point of contact for escalated customer concerns, ensuring that all issues are resolved to the customer's satisfaction.
 </li>
 <li>
 Maintain a calm and positive attitude when handling difficult situations, demonstrating empathy and professionalism.
 
 
 </li>
 </ul>
 Supervise Daily Operations
 
 
 <ul>
 <li>
 Collaborate with the Duty Manager to oversee daily department tasks.
 </li>
 <li>
 Coach and support the customer service team to meet performance goals.
 
 
 </li>
 </ul>
 Visual Merchandising Standards
 
 
 <ul>
 <li>
 Ensure displays meet the company's visual merchandising guidelines.
 </li>
 <li>
 Regularly check the store's appearance to maintain high standards.
 
 
 </li>
 </ul>
 Cash Handling &amp; Float Management
 
 
 <ul>
 <li>
 Count and balance cash floats at the start and end of the day.
 </li>
 <li>
 Follow company policies to ensure accurate cash transactions.
 
 
 </li>
 </ul>
 Specialized Services Management
 
 
 <ul>
 <li>
 Oversee services like Bra Fit, Suit Fit, and Barista to meet customer needs.
 </li>
 <li>
 Promote and ensure high-quality service in these specialized areas.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Strong customer service skills and problem-solving abilities.
 </li>
 <li>
 Proficiency in supervising and coaching a team to achieve performance goals.
 </li>
 <li>
 Attention to detail for maintaining visual merchandising standards.
 </li>
 <li>
 Effective communication skills, both verbal and written.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Proven experience in customer service and problem-solving.
 </li>
 <li>
 Ability to supervise and motivate a team effectively.
 </li>
 <li>
 Experience in managing cash floats and financial procedures.
 </li>
 <li>
 Familiarity with services like Bra Fit or Suit Fit.
 </li>
 <li>
 Excellent verbal and written communication skills.
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

Customer Service Specialist/ Sr. Sales | Retail | M&S | Al Ain - UAE

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 Now it&rsquo;s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We&rsquo;re looking for the brightest and best to help us reach our goals and we&rsquo;ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.
 
 
 
 Job Description
 
 
 
 
 JOB PURPOSE:
 
 
 
 Responsible for handling a team of CSR&rsquo;s providing 24/7 customer support to the existing customers/ new prospects, Monitor adherence to SLA, display right standards of customer satisfaction practices by staying focused on productivity of CSR&rsquo;s through customer service and up selling. Strong comprehension skills and solutions focused to Provide intensive coaching to new staff on products &amp; systems at the same time develop existing CSR&rsquo;s, mentor staff, provide coaching and motivational assistance,. Continuously review work processes for improvement and effective supervision is offered
 
 
 
 Key Accountabilities
 
 
 
 
 Team Supervision (only for Team leaders and supervisors)
 
 
 
 &squf; Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
 
 
 &squf; Provide on-the-job training and constructive feedback to assigned team to support their overall development.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank. or
 
 
 &squf; Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team to support the establishment of a value drive culture within the bank.
 
 
 
 Budgeting and Financial Performance
 
 
 
 &squf; Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
 
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
 
 &squf; Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
 
 
 
 Continuous Improvement
 
 
 
 &squf; Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 
 
 
 Reporting
 
 
 
 &squf; Prepare sectional statements and reports timely and accurately to meet FAB and department requirements, policies and quality standards
 
 
 
 Job Context
 
 
 
 
 Specific Job Accountability
 
 
 
 &squf; Handle a team of CSR&rsquo;s providing 24/7 customer support to the Bank customers
 
 
 &squf; Maintaining service level as per SLA
 
 
 &squf; Reports at Individual/Team/Site Level on Daily/Weekly and Monthly basis
 
 
 &squf; Conduct Quality calls evaluation for the centre
 
 
 &squf; Enthusiastically manage the development of team by ensuring that they receive adequate amount of counselling, coaching and training. And encourages personal development
 
 
 &squf; Monitor and emphasize standards of performance, occupancy rate of available time, call duration, wrap up time and SLA
 
 
 &squf; Supervise both the morning and evening shifts on rotation shifts
 
 
 &squf; Supervise processes and instructions handled by agents on day to day basis
 
 
 &squf; Handle difficult complaints or customers during an escalation by an agent
 
 
 Ensure operational controls are always maintained, and department complies with internal policies and regulations
 
 
 &squf; Supervise the 24 hours, 365 days a year shift operation of the call centre
 
 
 &squf; Offer ongoing coaching and assistance to agents in order to enhance their product knowledge and service on continuous basis
 
 
 &squf; Conduct training programs and link with post evaluation program
 
 
 &squf; Encourage team spirit
 
 
 &squf; Promote staff motivational programs in form reward and recognition
 
 
 &squf; Ensure all agents on their shifts on time
 
 
 &squf; Monitor sales performance and lead generation per staff
 
 
 &squf; Promote cross selling and sales achievements by target per agent
 
 
 &squf; Conduct monthly appraisal for the team members
 
 
 &squf; Recommend and advise actions, feedback to improve customer experience and NPS of contact centre service
 
 
 &squf; Recommend training needs and additional quality controls relevant to the role
 
 
 
 Qualifications
 
 
 
 
 Minimum Qualifications:
 
 
 
 &squf; Bachelor&rsquo;s degree
 
 
 
 Minimum Experience
 
 
 
 &squf; 3 years relevant experience in customer service / Contact Centre
 
 
 
 Knowledge, Skills, And Attributes
 
 
 
 &squf; Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
 
 
 &squf; Excellent communication skill in English &amp; Arabic
</div>

Team Leader, Contact Centre - Abu Dhabi

Ribbonaira

We are looking for a friendly, customer-focused team member with experience in the UAE F&amp;B industry. The ideal candidate will deliver excellent service, maintain high hygiene standards, and ensure smooth daily operations.Key Responsibilities:<ul><li>Warmly welcome and assist customers upon entry and exit to ensure a positive experience.</li><li>Follow the company&rsquo;s established sales and customer service procedures.</li><li>Handle phone orders accurately and ensure timely and correct deliveries.</li><li>Provide excellent customer service to achieve maximum satisfaction.</li><li>Maintain high standards of personal grooming and hygiene as per company policy and UAE health regulations.</li><li>Prepare and serve a variety of beverages&mdash;from basic to specialty drinks&mdash;while staying updated on industry trends.</li><li>Assist in food preparation and service, ensuring all items are presented hygienically and professionally.</li><li>Guide customers through menu selections and answer any questions regarding ingredients or options.</li><li>Promote and upsell menu items and new products to customers.</li><li>Properly package orders for takeaway or delivery.</li><li>Process payments accurately, handle cash and card transactions, and operate the POS system efficiently.</li><li>Manage cash drawers&mdash;counting, reconciling, and ensuring correct change at the start and end of each shift.</li><li>Maintain accurate transaction and sales records.</li><li>Support dining operations as a waiter/waitress when required.</li><li>Process returns and check items for quality and accuracy.</li><li>Set up and restock counters as needed to ensure smooth service flow.</li><li>Monitor and record inventory, assist with stock replenishment, and maintain updated stock lists.</li><li>Ensure cleanliness and sanitation of the counter, service area, and equipment at all times.</li><li>Assist in cleaning and storing glassware and utensils properly.</li><li>Report any maintenance or repair needs to the supervisor.</li><li>Maintain a customer database and support marketing or loyalty initiatives.</li><li>Escalate operational concerns or customer issues to the supervisor or management promptly.</li><li>Handle customer feedback and complaints in a professional manner, resolving issues within authority limits.</li><li>Perform other related duties as assigned by the management.</li></ul>Can join immediately and should have UAE experience F&amp;B industry. Preferable having own visa.Job Types: Full-time, Permanent, ContractExperience:<ul><li>Waiter: 2 years (Preferred)</li></ul>License/Certification:<ul><li>EFST Certificate (Preferred)</li></ul>

Waiter

Omorfia Group

<div>
 
 
 Open Position - Al Dhafra, Abu Dhabi
 
 
 
 
 
 
 
 Role Overview:
 
 
 
 We are seeking a motivated and experienced
 
 FemaleSalon Supervisor
 
 to oversee daily operations, manage staff, and ensure exceptional customer service. The role requires strong leadership, organizational skills, and hands-on knowledge of salon services.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Supervise day-to-day salon operations and ensure smooth workflow.
 </li>
 <li>
 Lead, motivate, and manage the salon team to achieve performance and service standards.
 </li>
 <li>
 Handle staff scheduling, attendance, and training support.
 </li>
 <li>
 Ensure excellent customer service and handle client feedback or concerns professionally.
 </li>
 <li>
 Monitor salon cleanliness, hygiene, and adherence to brand standards.
 </li>
 <li>
 Track inventory, manage stock levels, and coordinate with suppliers.
 </li>
 <li>
 Support the Salon Manager in achieving sales and service targets.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum 2&ndash;3 years&rsquo; experience in a supervisory role within a salon/spa/beauty industry.
 </li>
 <li>
 Strong leadership and people management skills.
 </li>
 <li>
 Excellent communication skills in English (Arabic is a must).
 </li>
 <li>
 Customer-oriented with problem-solving abilities.
 </li>
 <li>
 Knowledge of salon services and beauty trends preferred.
 </li>
 </ul>
 
 
 
 
 
 Salary Range - AED 5,000-7,500
 
 
</div>

Branch Incharge

Explore 1259+ Customer service supervisor in Abu Dhabi this November. Find roles across top companies and apply now to boost your career.