sales manager

supervisor

sales coordinator

account support representative Jobs in Abu Dhabi

account support representative

civil supervisor

customer service supervisor

Al-Futtaim

<div>Job Requisition ID: 172387
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the Role:

We are looking for a skilled and dynamic Reception Supervisor to join our Toyota Abu Dhabi Service Center team. As a Reception Supervisor, you will be responsible for overseeing and leading a team of Service Advisors. You&rsquo;ll play a key role in ensuring the highest standards of customer service, acting as a role model and promoting a culture of excellence, enthusiasm, and professionalism in our service reception. 


What You Will Do:
<ul>
<li>Lead the reception team to provide an exceptional &quot;Customer Centric&quot; environment focused on outstanding customer satisfaction and promoting our core Customer Service Values.</li>
<li>Ensure accurate flow of customer and vehicle information, guaranteeing that vehicles are &quot;Fixed Right the First Time&quot; and delivered on time as promised.</li>
<li>Foster a clean, safe, and organized reception area where high standards of cleanliness and safety are maintained, creating a welcoming atmosphere for our customers.</li>
<li>Adhere to all departmental procedures and ensure compliance with company policies.</li>
<li>Track and report the financial performance of employees responsible for selling labor hours and additional services.</li></ul> 


Required Skills to Be Successful:
<ul>
<li>Minimum of 2 years' experience as a Reception Supervisor/Manager in the automotive industry.</li>
<li>Proven experience in managing day-to-day operations and overseeing a team.</li>
<li>Strong leadership, organizational, and communication skills.</li>
<li>Proficient in MS Office; knowledge of SAP is an added advantage.</li></ul> 


About the Team:

You will be working closely with the Aftersales Manager and liaising with the workshop team in a fast-paced environment. You&rsquo;ll be the go-to person for addressing queries from other departments and customers, ensuring smooth and efficient operations within the service center. 


What Equips You for the Role:
<ul>
<li>Degree in Mechanical Engineering or any technical automotive-related field.</li>
<li>2-3 years of recent experience as a Reception Supervisor/Manager in the automotive industry.</li>
<li>Strong problem-solving, leadership, and change management abilities.</li>
<li>Excellent interpersonal and communication skills, with the ability to lead a team and deliver results.</li>
<li>Arabic-speaking is a valuable asset.</li>
<li>Minimum 2 years of experience as a Reception Supervisor/Manager in the automotive industry.</li>
<li>Experienced in managing daily operations and leading a team</li>
<li>MS Office proficiency and SAP knowledge is a plus.</li></ul> 


About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Reception Supervisor

C D General Trading LLC

Pay: 3,000.00 (AED) - 3,500.00 (AED) per monthJob description:NO PICTURE ON YOUR CV PLEASE DO NOT APPLY!CityDrinks.com is a premier online alcohol delivery service, offering a wide selection of alcoholic beverages directly to our customers' doors in Abu Dhabi. As part of our commitment to exceptional service, we are looking to expand our team with a dedicated Customer Service Representative who is passionate about helping others and enhancing customer satisfaction.Please Note: CityDrinks is a business that distributes and sells alcoholic beverages. Applicants should be comfortable working in an environment that involves the handling, marketing in, or promotion of alcohol-related products, in accordance with legal and regulatory standards.Job Description:As a Customer Service Representative, you will be the first point of contact for our customers, delivering professional customer support and driving customer satisfaction to new heights. You will handle customer inquiries, resolve issues, and provide timely and effective solutions to ensure a positive experience with every interaction.Key Responsibilities:<ul><li>Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.</li><li>Strategizing and monitoring the daily activities of customer service operations.</li><li>Assisting customer service staff with duties where required.</li><li>Training staff in areas of customer service and company policies.</li><li>Managing customer service coverage and customer flow to ensure proficient service.</li><li>Monitoring and authenticating returns, exchanges, and voids.</li><li>Investigating and solving customer service complaints.</li><li>Assisting with the development and implementation of service policies, and explaining these to staff and customers.</li><li>Maintaining documentation pertaining to customer service department activities.</li><li>Performing additional duties where needed.</li></ul>In addition to the task:<ul><li>Supervising the activities of dispatch staff, ensuring they fulfill their roles effectively and efficiently</li><li>Planning and scheduling dispatch operations, including routes and schedules for drivers</li><li>Resolving complaints or concerns raised by customers or staff related to dispatch services</li><li>Training new dispatch personnel and providing ongoing training to existing staff</li><li>Ensuring all dispatch operations comply with laws, regulations, and company policies</li><li>Maintaining accurate records of dispatch activities, including information about routes, schedules, incidents, and service levels</li><li>Implementing strategies to improve dispatch operations, including efficiency, customer satisfaction, and safety</li><li>Analyzing data related to dispatch operations and preparing reports for management</li><li>Ensuring the necessary dispatch equipment is in proper working condition and arranging for maintenance or replacement as necessary</li></ul>Requirements:- Proven work experience as a Customer Service Supervisor and have knowledge in Logistic.-Experience in customer support, customer care and relations.- Familiarity with our industry is a plus.- With leadership experience.- Understanding of how CRM systems work.- Excellent communication and problem-solving skills.- Multi-tasking abilities.- Patience when handling tough cases.- High school diploma; additional certification in Customer Service Supervisor is a plus.What We Offer:- The opportunity to work in a fast-paced and growth-oriented environment.- A role that is critical to the company's success and customer satisfaction.- Competitive salary and benefits package.- Professional development and training opportunities.C D General Trading is an equal opportunity employer committed to diversity and inclusion in the workplace.Job Type: Full-timePay: AED3,000 - 3,500 per monthAbility to commute/relocate:Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s):Will you be comfortable working for a Alcohol company.Experience:Customer Service: 5 years (Preferred)Job Type: Full-timeApplication Question(s):<ul><li>If NO PICTURE on your CV please do not apply</li></ul>Experience:<ul><li>customer service supervisor: 5 years (Preferred)</li></ul>Job Type: Full-timePay: From AED3,000.00 per month

Customer Service Representative

Sundus

<div>
 
 JPC - 5378 - Supervisor
 
 
 
 Job Location: Abu Dhabi
 
 
 Total Experience: 3-5 years
 
 
 Position Type: Outsourcing
 
 
 Contract type: Contractual "Renewable
 
 
 Education: Diploma- Bachelor's Degree
 
 
 Language Proficiency: English
 
 
 
 Job Scope
 
 
 
 To ensure efficient waste collection and disposal services for key accounts, meeting customer expectations and contractual requirements. Support operations by addressing disruptions, conducting inspections, and resolving service issues to maintain high levels of customer satisfaction, with the aim of delivering reliable service, minimizing downtime, and fostering strong client relationships.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support the implementation of customer-specific protocols, special service instructions, and one-time collection requirements across shifts, ensuring appropriate selection of collection method (compactor or non-compactor) based on the waste category and site conditions.
 </li>
 <li>
 Assesses manpower needs for new sites based on waste category, service scope, and shift requirements to ensure timely deployment, service readiness, and operational efficiency
 </li>
 <li>
 Execute pre-collection arrangements including placement, sizing, visibility, labelling, and accessibility of bins, dumpsters, or specialized containers for various waste categories, matched with the suitable equipment type.
 </li>
 <li>
 Coordinate with Transport Operations to ensure timely delivery and placement of containers aligned with shift rosters and customer requirements, including appropriate use of vehicles.
 </li>
 <li>
 Conduct pre-collection site inspections for new or priority accounts to assess readiness, container placement, and collection method suitability (compactor or non-compactor), based on the specific waste category and volume.
 </li>
 <li>
 Communicate special collection protocols and equipment requirements to the Live Operations team across all shifts to ensure clarity and operational alignment.
 </li>
 <li>
 Escalate pre-collection issues such as unsuitable equipment allocation or container unavailability to the Key Accounts Executive or Manager for timely resolution.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 A minimum of 3 years&rsquo; experience in key account management, customer relationship management, filed operations or related discipline, preferably within waste management, transportation, utilities, or service industry, within public or private sector organizations, focusing on service delivery, operational coordination, and customer satisfaction.
 </li>
 <li>
 Hands-on experience supervising field operations, coordinating daily job execution, and addressing real-time service disruptions for assigned customer accounts
 </li>
 <li>
 Experience handling customer inquiries, service requests, and complaints while ensuring service quality and compliance with HSE requirements.
 </li>
 </ul>
</div>

Supervisor

Bedashing Beauty Lounge

<div>
 
 
 PURPOSE OF THE ROLE
 
 
 
 
 
 
 To establish relationship with the clients to high standard of customer service by maintaining the reception area and managing data base effectively.
 
 
 
 
 
 
 Salary Range
 
 
 
 AED 5,000-7,500
 
 
 
 
 
 
 Experience
 
 
 
 Min. 3 years&rsquo; experience working as a Supervisor/Incharge in a Salon/ Spa / Retail / Hospitality Industry
 
 
 It is not the intent of this job description to cover all aspect of the role but to highlight the most important areas of responsibility. The range of duties and responsibilities outlined above may change from time to time to reflect the changing needs of the organization.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Develop and maintain a courteous and professional relationship with clients.
 </li>
 <li>
 Handle customer complaints and ensure response is given within the decided timeframe.
 </li>
 <li>
 Guide technicians to acquire a thorough comprehension of client's needs, mistakes and misunderstandings to be eliminated
 </li>
 <li>
 Ensure communication is accurate throughout the branch and that all documents and systems reflect the correct situation of the branch
 </li>
 <li>
 Prepare all daily and weekly reports (Skill report, Employee movement, Maintenance &amp; Breakage report)
 </li>
 <li>
 Maintain stock level and inventory.
 </li>
 <li>
 Assist in cost control measures
 </li>
 <li>
 Maintain cleanliness of work station and surrounding work areas and ensure that daily cleaning duties are observed
 </li>
 <li>
 Ensure uniform code is maintained
 </li>
 <li>
 Assist in selecting staff for core value staff recognition programs by internal monitoring
 </li>
 <li>
 Assist in compiling requests of leave from employees
 </li>
 <li>
 Assist in checking the compliance of requirements from Legal authorities
 </li>
 <li>
 Assist in the management of Schedules of employees in the branch
 </li>
 <li>
 Assist in assigning duties to technicians
 </li>
 <li>
 Assisting in the closing of the Branch and daily sales cash collection and ensuring they are accurately administered and completed.
 </li>
 <li>
 Assume total responsibility for the smooth running of the Branch
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Passionate about customer service
 </li>
 <li>
 Able to speak and write English
 </li>
 <li>
 Good communication and people skills, including good listening skills
 </li>
 <li>
 Time management skills
 </li>
 <li>
 Ability to handle pressure and stress
 </li>
 <li>
 Good Work Habits and discipline
 </li>
 <li>
 Attention to Detail
 </li>
 <li>
 Good team player but can work independently
 </li>
 <li>
 Excellent Personal Grooming
 </li>
 <li>
 Computer literate (word &amp; excel)
 </li>
 <li>
 Able to operate POS
 </li>
 <li>
 Ability to handle pressure and stress
 </li>
 <li>
 Multi-tasking
 </li>
 <li>
 Good phone skills
 </li>
 <li>
 Customer service knowledge
 </li>
 <li>
 Solid services &amp; products knowledge
 </li>
 </ul>
 
 
</div>

Branch Supervisor

NMC Health plc

<div><div><div><ul><li>Manages all aspects of individual and corporate customers of NMCSH &ndash; AUH.
</li></ul><ul><li>Manages all new avenues of service provision at the hospital.
</li></ul><ul><li>Collaborate with finance and revenue cycle team for matters related to OP and IP insurance, corporate and self pay billing as and when required.
</li></ul><ul><li>Responsible for personnel management of all Customer care staff in coordination with Supervisors / In-charges.
</li></ul><ul><li>Manages the call center and ensures proper functioning and continuous improvement in their services.
</li></ul><ul><li>Responsible for all hospital reception desks and usher services.
</li></ul><ul><li>Proactive intervention and service recovery, whenever required.
</li></ul><ul><li>Monitoring hospital performance on key customer service performance indicators and take necessary action to improve scores.
</li></ul><ul><li>Stay abreast with the patient feedback received through various channels, including but not limited to feedback forms, call center, social media, surveys, external sources such as mystery shoppers and DOH surveys.
</li></ul><ul><li>Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
</li></ul><ul><li>Review and optimize processes impacting patient experience, in close coordination with internal (hospital &amp; corporate) stakeholders, as applicable.
</li></ul><ul><li>Intervene to help resolving reported inter-/intra-departmental issues and facilitate smooth interdepartmental communication and collaboration.
</li></ul><ul><li>Obtain adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues.
</li></ul><ul><li>Document pertinent information, actions and decisions and communicates to appropriate leadership.
</li></ul><ul><li>Communicate issues identified by front line staff to appropriate administrative team related to new administrative or departmental initiatives.
</li></ul><ul><li>Ensuring that all reports and deliverables are submitted on due dates.
</li></ul><ul><li>Collaborate with clinical and support staff to foster delivery of quality care.
</li></ul><ul><li>Regular interaction with OP &amp; IP patients and with maintain visibility with hospital staff through daily rounds.
</li></ul><ul><li>Assist in evaluating and reassigning staff during crisis situations.
</li></ul><ul><li>Provide on-site management of crisis situations to prevent or minimize disruption of services.
</li></ul><ul><li>Optimize resources to maintain facility operations.
</li></ul><ul><li>Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed
</li></ul><ul><li>Function as on-site coordinator for internal/external disasters or other major events.
</li></ul><ul><li>Supports continuous Quality Improvement. Develops and promotes appropriate standards of care.
</li></ul><ul><li>Ensures that there is compliance with the JCI &amp; ISO requirements.
</li></ul><ul><li>Provides direction for the hospital and ensures that corporate vision, mission and objectives are fulfilled. Inculcates and cultivates corporate values.
</li></ul><ul><li>Demonstrates ability to see the big picture in terms of the strategic operational plan and the ability to monitor and direct processes to fulfill such plans.
</li></ul><ul><li>Maintains confidentiality regarding patient information and regarding administrative matters of confidential nature.
</li></ul><ul><li>Develops and promotes a fair administrative environment which is unbiased and apolitical.
</li></ul><ul><li>Support clinical, operational and facility services throughout the entire Hospital throughout operational hours.
</li></ul><ul><li>Serves on Administrative and other hospital committees as required.
</li></ul><ul><li>Performs related duties as assigned by the Head of Operations.
</li></ul><ul><li>Attend to committee meeting as assigned.
</li></ul><ul><li>Work accordance with the documented OSH procedures and instructions, specific responsibilities.</li></ul></div></div></div>
 <div><div><div><ul><li>Manages all aspects of individual and corporate customers of NMCSH &ndash; AUH.
</li></ul><ul><li>Manages all new avenues of service provision at the hospital.
</li></ul><ul><li>Collaborate with finance and revenue cycle team for matters related to OP and IP insurance, corporate and self pay billing as and when required.
</li></ul><ul><li>Responsible for personnel management of all Customer care staff in coordination with Supervisors / In-charges.
</li></ul><ul><li>Manages the call center and ensures proper functioning and continuous improvement in their services.
</li></ul><ul><li>Responsible for all hospital reception desks and usher services.
</li></ul><ul><li>Proactive intervention and service recovery, whenever required.
</li></ul><ul><li>Monitoring hospital performance on key customer service performance indicators and take necessary action to improve scores.
</li></ul><ul><li>Stay abreast with the patient feedback received through various channels, including but not limited to feedback forms, call center, social media, surveys, external sources such as mystery shoppers and DOH surveys.
</li></ul><ul><li>Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
</li></ul><ul><li>Review and optimize processes impacting patient experience, in close coordination with internal (hospital &amp; corporate) stakeholders, as applicable.
</li></ul><ul><li>Intervene to help resolving reported inter-/intra-departmental issues and facilitate smooth interdepartmental communication and collaboration.
</li></ul><ul><li>Obtain adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues.
</li></ul><ul><li>Document pertinent information, actions and decisions and communicates to appropriate leadership.
</li></ul><ul><li>Communicate issues identified by front line staff to appropriate administrative team related to new administrative or departmental initiatives.
</li></ul><ul><li>Ensuring that all reports and deliverables are submitted on due dates.
</li></ul><ul><li>Collaborate with clinical and support staff to foster delivery of quality care.
</li></ul><ul><li>Regular interaction with OP &amp; IP patients and with maintain visibility with hospital staff through daily rounds.
</li></ul><ul><li>Assist in evaluating and reassigning staff during crisis situations.
</li></ul><ul><li>Provide on-site management of crisis situations to prevent or minimize disruption of services.
</li></ul><ul><li>Optimize resources to maintain facility operations.
</li></ul><ul><li>Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed
</li></ul><ul><li>Function as on-site coordinator for internal/external disasters or other major events.
</li></ul><ul><li>Supports continuous Quality Improvement. Develops and promotes appropriate standards of care.
</li></ul><ul><li>Ensures that there is compliance with the JCI &amp; ISO requirements.
</li></ul><ul><li>Provides direction for the hospital and ensures that corporate vision, mission and objectives are fulfilled. Inculcates and cultivates corporate values.
</li></ul><ul><li>Demonstrates ability to see the big picture in terms of the strategic operational plan and the ability to monitor and direct processes to fulfill such plans.
</li></ul><ul><li>Maintains confidentiality regarding patient information and regarding administrative matters of confidential nature.
</li></ul><ul><li>Develops and promotes a fair administrative environment which is unbiased and apolitical.
</li></ul><ul><li>Support clinical, operational and facility services throughout the entire Hospital throughout operational hours.
</li></ul><ul><li>Serves on Administrative and other hospital committees as required.
</li></ul><ul><li>Performs related duties as assigned by the Head of Operations.
</li></ul><ul><li>Attend to committee meeting as assigned.
</li></ul><ul><li>Work accordance with the documented OSH procedures and instructions, specific responsibilities.</li></ul></div></div></div>
 <div><div><ul><li>A Bachelor&rsquo;s or Master&rsquo;s degree preferably in administration or Healthcare background required.
</li></ul><ul><li>An MBA in healthcare administration is preferable.
</li></ul><ul><li>Five years or more in health management positions with demonstrated administrative skills.
</li></ul><ul><li>Five or more years prior experience in managing patient relations in large tertiary care setting.
</li></ul><ul><li>Excellent command of oral and written English.
</li></ul><ul><li>Must be well versed with Word and Excel.</li></ul></div></div>

Front Office Manager

Al Rawabi Dairy Compnay

<ul><li>General Duties:</li><li>&middot; Drive the sales vehicle to deliver Al Rawabi products according set call plan.</li><li>&middot; Display products in the market place to ensure good visibility.</li><li>&middot; Implement company planogram to ensure products are displayed in the planned location in the fridge in shops with Al Rawabi fridges and LTA.</li><li>&middot; Rotate products to ensure first sold are sold out in the first purchase.</li><li>&middot; Check dates and pull out expired products to ensure quality.</li><li>&middot; Maintain and replenish stock in the back rooms to ensure product availability.</li><li>&middot; Place advertising and point of sale material to ensure relevant post is with relevant product.</li><li>&middot; Stock shelves to minimise out of stocks.</li><li>&middot; Conduct in-store promotions to improve product awareness.</li><li>&middot; Provide excellent customer service to get repeated business.</li><li>&middot; Establish and maintain cordial and professional relationships with colleagues and trade staff to improve business.</li><li>&middot; Ensure Fridge Cleanliness and temperature is 3 degrees at all times to maintain quality.</li><li>&middot; Maintain the 0 balance of issued crates and returned crates of the day to reduce loss.</li><li>&middot; Adhere to Company Health and Safety policy to avoid any incident to self/ others.</li><li>&middot; Adhere to company quality policy to achieve optimum customer/ consumer satisfaction.</li><li>&middot; Achieving budgeted sales margin of fresh, foods and juice by distributing the right products and quantities to the right shop category at the right time and use of shop sell out system while controlling the wastage within the budgeted level.</li><li>&middot; Meeting the market demand consistently by forecasting and producing accurate final orders.</li><li>&middot; Achieving distribution targets as per the portfolio in all trade channels &amp; sub channels by closely monitoring the progress on a daily basis using MIS reports during session endorsement with Supervisor.</li><li>&middot; Ensuring product quality and freshness at any point of time by adhering to Date Code Policy, Correct Product Handling and Cold Chain Management practices by reporting any customer product complaints immediately to his Sales Supervisor.</li><li>&middot; Maintaining of credit accounts within agreed cut off limits by adhering to company&rsquo;s Credit Control Policy.</li><li>&middot; Reviewing daily sales performance and market changes with his Sales Supervisor by actively participating in the day-end review.</li><li>&middot; Developing customer relationship through timely, adequate and courteous service and resolving customer complaints with the help of his Sales Supervisor.</li><li>&middot; Maximising product sell out by making use of available merchandising resources and by applying recommended Al Rawabi merchandising practices and standards.</li><li>&middot; Ensuring that successful in-store promotions are conducted in his shops by planning in advance and working closely with the merchandising team and his Sales Supervisor.</li><li>&middot; Ensuring accurate stock movement by verifying receipts and delivery of stocks with the Stock Controller and shopkeepers respectively.</li><li>&middot; Projecting a positive company image by maintaining high standards of sales ethics and acceptable level of personal grooming and hygiene.</li><li>&middot; Ensuing optimum use of company equipment&rsquo;s (like sales van, HHT &amp; printer, fridges) by adhering to recommended procedures and practices and reports any problems that arise from usage to the Workshop Supervisor and his Sales Supervisor.</li><li>&middot; Exploring and developing new business in his route while continuously assessing sales performance of the existing customers to improve service level.</li><li>&middot; Practicing safe/ defensive driving by following rules of the road while ensuring adherence to all company safety practices and policies.</li><li>&middot; Ensuring that skills and attributes are constantly developed by requesting for timely and relevant training.</li></ul>*Job Type: Full-timePay: AED2,000.00 - AED3,000.00 per monthExperience:<ul><li>Dairy/Juice/Food: 1 year (Preferred)</li></ul>License/Certification:<ul><li>Valid Manual Driving License (Required)</li></ul>

Van Salesman (Dairy and Juice) Required

First Abu Dhabi Bank (FAB)

<div>
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 Transaction Processing &amp; Operational Accuracy
 
 
 
 
 <ul>
 <li>
 Process cash withdrawals and deposits in local and foreign currencies, cheque deposits, inter-account transfers, and vault/main safe transactions.
 </li>
 <li>
 Perform end-of-day reconciliation of teller cash and valuables.
 </li>
 <li>
 Manage transactions related to manager&rsquo;s cheques, demand drafts, telegraphic transfers, IPO processing, clearing, and returned items in line with FAB procedures.
 </li>
 <li>
 Ensure correctness of cash requested and received from the vault, including accurate posting in the system.
 </li>
 <li>
 Maintain 100% accuracy in teller transactions to meet teller-specific RFT standards.
 </li>
 </ul>
 
 
 
 
 
 
 Service Excellence &amp; KPI Support
 
 
 
 
 <ul>
 <li>
 Contribute to achieving branch service KPIs, including:
 </li>
 <li>
 NPS through friendly, professional, and efficient teller service.
 </li>
 <li>
 Right First Time (RFT) in teller transactions &mdash; ensuring error-free processing to avoid reversals or corrections.
 </li>
 <li>
 Service Request (SR) turnaround times for teller-related requests in line with SLA.
 </li>
 <li>
 Complaint resolution timelines for teller-related issues, escalating where necessary.
 </li>
 <li>
 Mystery Shopping performance by adhering to FAB service standards.
 </li>
 <li>
 Promote FAB&rsquo;s digital channels (ATM, CDM, mobile, and online banking) to customers and assist with onboarding to these services.
 </li>
 </ul>
 
 
 
 
 
 
 Compliance &amp; Risk Control
 
 
 
 
 <ul>
 <li>
 Ensure teller operations comply with FAB policies, operational risk controls, KYC, AML, and regulatory requirements.
 </li>
 <li>
 Report suspicious transactions to the Teller Supervisor or Branch Manager in line with fraud prevention procedures.
 </li>
 <li>
 Safeguard customer information and adhere to FAB&rsquo;s Information Security Policy, including clear desk practices.
 </li>
 <li>
 Participate in mandatory compliance and operational training.
 </li>
 </ul>
 
 
 
 
 
 
 Customer Engagement &amp; Sales Support
 
 
 
 
 <ul>
 <li>
 Identify customer needs during transactions and refer them to appropriate branch staff for product discussions.
 </li>
 <li>
 Generate leads for branch sales teams through referral of potential product opportunities.
 </li>
 <li>
 Encourage customers to migrate to higher-value programs and services.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Operational Administration
 
 
 
 
 <ul>
 <li>
 Complete all assigned reports and documentation accurately and on time.
 </li>
 <li>
 Assist with surprise cash counts and vault audits as required.
 </li>
 <li>
 Support the Teller Supervisor in maintaining cash limits and exchange positions.
 </li>
 </ul>
 <ul>
 <li>
 Operates in a high-volume, accuracy-critical environment where transaction speed, security, and customer satisfaction are equally important.
 </li>
 <li>
 Plays a critical role in the branch&rsquo;s front-line service delivery and teller-related KPI performance.
 </li>
 <li>
 Operates within FAB policies, governance frameworks, and regulatory requirements.
 </li>
 <li>
 Authorised to process teller transactions within approved limits.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Minimum Qualification
 
 
 
 
 <ul>
 <li>
 High school diploma or equivalent.
 </li>
 </ul>
 
 
 Minimum Experience
 
 
 
 
 <ul>
 <li>
 Minimum 2 years&rsquo; banking experience in teller or cashier roles.
 </li>
 </ul>
 
 Strong understanding of cash handling, teller operations, and regulatory requirements.
 
 
 
</div>

Teller

Explore 1059+ Customer service supervisor in Abu Dhabi this September. Find roles across top companies and apply now to boost your career.