sales coordinator Jobs in Dubai United Arab Emirates

sales coordinator

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sales consultant

customer service representative Jobs in Dubai United Arab Emirates

customer service representative

customer success manager Jobs in Dubai United Arab Emirates

customer success manager

housekeeping supervisor Jobs in Dubai United Arab Emirates

housekeeping supervisor

customer service supervisor

AL Nabooda Automobiles LLC.

<div>
 
 
 Join Our Team as a Supervisor &ndash; Lease &amp; Rental!
 
 
 
 Are you an experienced operations or leasing professional with a strong understanding of vehicle rentals and customer service? Do you enjoy leading teams, coordinating daily operations, and ensuring smooth customer experiences in a fast-paced environment? If yes, we&rsquo;d love to welcome you to our team as a
 
 Supervisor &ndash; Lease &amp; Rental
 
 .
 
 
 
 
 
 
 About us
 
 
 
 Since 1976, Al Nabooda Automobiles has been committed to delivering excellence by offering our customers a diverse range of products and services that meet the high standards of the prestigious brands we represent. Our ongoing investment in premium service equipment and our team of dedicated and skilled professionals have cultivated a growing base of satisfied customers.
 
 
 Al Nabooda Automobiles LLC is the exclusive authorized distributor for Audi, Porsche, and Volkswagen in Dubai and the Northern Emirates.
 
 
 With twelve state-of-the-art showrooms and service centers across Dubai, Sharjah, and Fujairah, our expert workforce is focused on maintaining exceptional service and quality standards.
 
 
 
 
 
 
 Job Purpose
 
 
 
 To lead and manage the customer-facing Lease &amp; Rental (L&amp;R) operations team, ensuring high-quality customer interactions, efficient fleet utilization, adherence to Service Level Agreements (SLAs), and smooth lifecycle management of all L&amp;R vehicles. The role ensures daily operational excellence, customer satisfaction, and strong coordination with internal departments including New Car Sales, Brand&rsquo;s Administration, Logistics, Service, Body Shop, Used Cars, Parts, and Finance.
 
 
 
 
 
 
 Accountabilities
 
 
 
 
 Team Leadership &amp; Customer Experience
 
 
 <ul>
 <li>
 Lead, coach, and develop the L&amp;R frontline team to deliver exceptional service and meet performance targets.
 </li>
 <li>
 Manage customer interactions, escalations, and complaint resolution, ensuring fast turnaround and high customer satisfaction.
 </li>
 <li>
 Ensure adherence to internal and cross-departmental SLAs.
 </li>
 </ul>
 
 
 
 
 
 Fleet Management
 
 
 <ul>
 <li>
 Oversee the full lifecycle of the L&amp;R fleet&mdash;from delivery, in-service period, replacement, return to stock, and transfer to Used Cars.
 </li>
 <li>
 Monitor fleet utilization, ensuring availability ratios and proactive movement of vehicles.
 </li>
 <li>
 Recommend fleet replacements based on mileage, condition, TCO and business needs.
 </li>
 <li>
 Ensure 100% compliance with manufacturer maintenance schedules.
 </li>
 <li>
 Monitor damages, insurance claims, repairs, and cost recovery (customer/warranty/insurance).
 </li>
 </ul>
 
 
 
 
 
 Operational Control &amp; Interdepartmental Coordination
 
 
 <ul>
 <li>
 Coordinate with NC, UC, Admin, Service Advisors, Body Shop, Logistics, and Finance teams for timely vehicle processing.
 </li>
 <li>
 Manage customer returns, ensuring proper documentation, damage reporting, and SLA adherence.
 </li>
 <li>
 Ensure accurate and timely issuance of invoices (rental, lease packages, Salik, fines, damage charges, and insurance recoveries).
 </li>
 <li>
 Ensure all regulatory requirements are fulfilled, including registration renewals and documentation accuracy.
 </li>
 <li>
 Provide operational support to Mobility projects and broader L&amp;R requirements.
 </li>
 <li>
 Control customer charges by screening estimates and negotiating with respective teams on fair, agreed billing.
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Performance Tracking
 
 
 <ul>
 <li>
 Submit daily, weekly, and monthly reports covering fleet status, utilization, service adherence, customer metrics, and operational KPIs.
 </li>
 <li>
 Monitor and control operational costs, including repair costs allocated to ANA.
 </li>
 </ul>
 
 
 
 
 
 Continuous Improvement
 
 
 <ul>
 <li>
 Identify and implement process improvements to enhance customer experience, reduce downtime, and increase operational efficiency.
 </li>
 <li>
 Ensure ongoing training and upskilling for the team, including product knowledge, systems proficiency, and communication skills.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Competitive salary with performance-based bonuses.
 </li>
 <li>
 Comprehensive benefits package including health insurance and more.
 </li>
 <li>
 Opportunities for professional development and career advancement.
 </li>
 <li>
 A vibrant company culture that values teamwork and innovation.
 </li>
 </ul>
 
 
 
 
 
 What you will need
 
 
 <ul>
 <li>
 Bachelors degree or equivalent
 </li>
 <li>
 UAE/Middle East Automobile experience
 </li>
 <li>
 Proven experience of achieving targets.
 </li>
 </ul>
 
 
</div>

Supervisor - Lease & Rental

Cargo Line Freight And Logistics LLC (CLFL)

About the Job The Supervisor – Operations & Customer Service (Sea Export) is responsible for overseeing and managing the daily operations and customer service activities within the Sea Export department. The role involves preparing and reviewing freight quotations, converting business leads into confirmed bookings, maintaining strong client relationships, and supervising a small team to ensure operational efficiency and timely service delivery. The position also focuses on developing long-term customer relationships, providing technical shipping solutions, and preparing performance reports for management. An Ideal Candidate The ideal candidate is a proactive and customer-focused professional with a strong background in sea export operations and pricing. The candidate should possess strong communication, analytical, and problem-solving skills and be capable of managing multiple client requirements efficiently. A flexible and service-oriented approach, along with the ability to work extended hours when needed, is essential for success in this role. About Cargo Line At Cargo Line, we are the preferred freight-logistics partner for clients, many of whom are globally recognized and publicly listed companies. While we are deeply committed to delivering value to our clients, we place equal importance on supporting our people. Employee happiness and professional growth are core indicators of our success. When you join Cargo Line, you become part of a high-impact team that operates at the intersection of speed, precision, reliability, and meaningful career development. What You&#x27;ll Be Expected to Do1. Pricing & Quotation Management • Prepare and issue accurate freight quotations for sea export shipments based on customer inquiries. • Coordinate with shipping lines, co-loaders, and overseas agents to obtain competitive rates. • Ensure pricing aligns with company margin targets and operational feasibility. • Follow up on quotations to maximize conversion of leads into confirmed shipments. 2. Customer Relationship Management • Proactively communicate with existing and potential customers to build and maintain strong business relationships. • Understand customer requirements thoroughly and offer tailored shipping solutions. • Promote value-added services to enhance profitability and customer satisfaction. • Ensure high levels of responsiveness and service quality at all times. 3. Operations Execution • Work closely with the operations and documentation teams to ensure smooth execution of confirmed shipments. • Communicate shipment details, rate agreements, and customer instructions clearly to all internal stakeholders. • Monitor shipment progress and provide proactive status updates to clients. 4. Technical & Industry Knowledge • Demonstrate sound knowledge of INCOTERMS, HS Codes, export documentation, and shipping line procedures. • Stay updated on market rates, carrier relations, and export regulations. • Support the team with technical expertise and ensure compliance with industry standards.

Supervisor – Operations & Customer Service

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 Working as a Store Supervisor you will be responsible for assisting the Store Manager in managing the team's performance and schedule, ensuring the achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising, and managing stock in accordance with the Company's policies and procedures.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
 </li>
 <li>
 Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
 </li>
 <li>
 Build and maintain guest experience standards in order to build strong loyalty.
 </li>
 <li>
 Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
 </li>
 <li>
 Execute and Participate in projects and community events and activities with minimal supervision.
 </li>
 <li>
 Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
 </li>
 <li>
 Team Management and Support
 </li>
 <li>
 Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
 </li>
 <li>
 Understand and communicate the organization&rsquo;s priorities to ensure team&rsquo;s alignment with Group&rsquo;s objectives
 </li>
 <li>
 Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager
 </li>
 <li>
 Create and maintain schedule to ensure full coverage of the shop &fllig;oor and maintain grooming standards of the staff
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
 </li>
 <li>
 Manage VIP Guests relationships
 </li>
 <li>
 Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
 </li>
 <li>
 Operational Excellence
 </li>
 <li>
 Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand&rsquo;s VM guidelines
 </li>
 <li>
 Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)
 </li>
 <li>
 Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements
 </li>
 <li>
 Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Store Supervisor - Tom Ford

Petrame

<ul><li>Job Title: Customer Service Manager</li><li>Job Ref: CS-MGR-250825</li><li>Opening: 1</li><li>Career Level: Manager / Mid-Senior Level</li><li>Location: Dubai - UAE</li><li>Hybrid (Onsite and Remote) / Flexible Location: Option available for senior, highly skilled, and experienced applicants.</li><li>Education: Bachelor's degree in Business Administration, Management, or related field.</li><li>Experience: 5-8 Years in customer service, with at least 2 years in a supervisory or managerial role.</li><li>Industry Focus: Weighing Equipment, Lifting & Material Handling, Mechatronics, and Industrial Automation.</li></ul> Introduction We are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices. Responsibilities <ul><li>Lead and manage the customer service team to deliver professional, efficient, and high-quality support.</li><li>Develop and implement policies, procedures, and service standards.</li><li>Oversee inbound and outbound customer interactions across phone, email, and digital channels.</li><li>Resolve escalated issues and maintain strong customer relationships.</li><li>Monitor customer feedback, satisfaction, and response times to ensure service excellence.</li><li>Collaborate with sales, technical, and operations teams to ensure smooth customer experiences.</li><li>Recruit, train, and coach customer service staff.</li><li>Prepare regular reports on customer service performance and recommend improvements.</li><li>Implement technology and CRM tools to optimize support processes.</li></ul> Qualifications <ul><li>Bachelor's degree in Business Administration, Management, or related field.</li><li>5-8 years of experience in customer service, with at least 2 years in a leadership/managerial role.</li><li>Strong leadership and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with CRM systems and customer support tools.</li><li>Familiarity with industrial products, weighing systems, or automation is a plus.</li></ul> What We Offer <ul><li>Salary: Competitive package tailored to attract the best.</li><li>Working Days: Monday to Friday, with a 2-day weekend.</li><li>Benefits: Employment visa, annual paid leave, insurance, transportation, and more.</li><li>Location: Positions available in Dubai.</li><li>Remote: Working remotely can be an option for some positions and senior staff.</li></ul>How to Apply<ul><li> Click here to submit your CV to our WhatsApp </li><li>Complete the Online Application Form: For a preferred method of submission, click the 'Apply for this job' button below to fill out and submit the official online application form.</li></ul>

Customer Service Manager Petra Mechatronics

Amentum

<div>Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability.
The Customer Service Manager will be responsible for overseeing the customer service operations for the Defense Logistics Agency (DLA) Full Line Food Service Distribution for Southwest Asian and Eastern Africa (SWAEA) program. This role involves ensuring exceptional service delivery, managing customer inquiries and complaints, and leading a team of customer service representatives to meet and exceed customer expectations.
Key Responsibilities:<ul>
<li>
Manage and lead the customer service team, providing guidance, support, and training to ensure high levels of performance and job satisfaction.</li>
<li>Interact with high level military and government employees in highly visible role</li>
<li>Conduct regular team meetings to communicate updates, address concerns, and foster a collaborative environment.</li>
<li>Develop and implement customer service strategies that enhance the customer experience and improve service delivery.</li>
<li>Establish service level agreements (SLAs) and key performance indicators (KPIs) to measure team performance and customer satisfaction.</li>
<li>Oversee the handling of customer inquiries, orders, and complaints, ensuring timely and effective resolution.</li>
<li>Monitor customer interactions to ensure compliance with company policies and quality standards.</li>
<li>Identify opportunities to streamline customer service processes and implement best practices to enhance efficiency and effectiveness.</li>
<li>Collaborate with other departments to improve service offerings.</li>
<li>Prepare and analyze reports on customer service metrics, including response times, resolution rates, and customer satisfaction scores.</li>
<li>Use data analysis to identify trends, areas for improvement, and opportunities for training and development.</li>
<li>Build and maintain strong relationships with customers to understand their needs and gather feedback for continuous improvement.</li>
<li>Act as a point of escalation for complex customer issues and ensure satisfactory resolution.</li>
<li>Develop training materials and programs to enhance the skills and knowledge of the customer service team.</li>
<li>Foster a culture of continuous learning and improvement within the customer service department.</li>
<li>Perform other duties as required.</li>
</ul>
QUALIFICATIONS<ul>
<li>
Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.</li>
<li>Minimum of 5 years of experience in customer service management, preferably in the food service or logistics industry.</li>
<li>Knowledge of food service industry standards and customer service best practices.</li>
<li>Experience in government contracting.</li>
<li>Strong leadership, communication, and interpersonal skills.</li>
<li>Proficient in customer service software and Microsoft Office Suite.</li>
<li>Must be able to obtain and maintain facility credentials/authorization.</li>
</ul>
PREFERRED QUALIFICATIONS<ul>
<li>
Active Secret Clearance</li>
<li>Familiarity with DLA policies and procedures.</li>
<li>Certification in customer service management (e.g., CSAP, CCMP) is a plus.</li>
</ul>
OTHER RESPONSIBILITIES<ul>
<li>
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.</li>
<li>Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.</li>
<li>Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.</li>
</ul>
This position is pending contract award. 
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.</div>

Customer Service Manager

Alshaya Group

The below Key Performance Areas include but are not limited to:Lead and develop a high-performing team through succession planning, talent development, and structured performance management to ensure exceptional customer service.Stay current with fashion trends and styling techniques to enhance product offerings and proper customer engagement.Collaborate with the Store Manager to set and achieve sales and profit goals by delivering outstanding customer experience and Monitoring Service KPIs.Regularly update online platforms, such as Google Business profiles, to showcase the latest trends and campaigns, driving increased store traffic.Investigating and resolving complex customer concerns promptly, fostering customer satisfaction and loyalty.Motivate and lead staff to consistently provide the highest level of customer service, aligning with company standards and policies, while ensuring compliance with legal requirements and Alshaya H&amp;M standards.Promoting loyalty programs, enhancing the process of enrolling new members, loyalty transaction linkage and rewards redemptions to enhance customer retention.Knowledge:Conflict managementTrainingCustomer first mindsetExperience:Experience in managing or supervising people in a similarly fast-paced setting, confident to deal with the many different challenges each day. Experience in providing customer service supportSkills:Excellent communication skills and the ability to lead, train and develop a team5 years  experience in Customer Service, with at least 2 years in a managerial positionCustomer service orientation, strong customer-facing and communication skillsIndependent and proactive with a positive attitude and strong ability to take ownershipDetail-oriented and process-focused and strong at quantitative/qualitative analysisExcellent written and spoken communication skills in Arabic and EnglishHighly organized and able to structure and execute multiple processes simultaneouslyComfortable with quick changes, novel issue resolution, and ambiguityPassion for fast-paced fashion retail is a plusAwareness of the industry s latest Fashion trends

Customer Experience Manager

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 Job Description
 
 
 
 We are seeking an enthusiastic and customer-focused Officer- Customer Service to join our dynamic team in Dubai, United Arab Emirates. As a key member of our customer service department, you will play a crucial role in providing exceptional support to our clients, handling inquiries, and ensuring a positive customer experience.
 
 
 <ul>
 <li>
 Actively sell and cross-sell banking products and services to new and existing customers
 </li>
 <li>
 Process and assess customer requests, including account openings, online banking applications, and loan product applications
 </li>
 <li>
 Educate customers about automated channels such as ATM, call center, and online banking services
 </li>
 <li>
 Attract new customers through personal relations and existing customer referrals
 </li>
 <li>
 Meet individual sales targets and participate in daily retail sales team meetings
 </li>
 <li>
 Achieve monthly targets for onboarding customers to online and mobile banking applications
 </li>
 <li>
 Ensure high levels of customer satisfaction and contribute to achieving Net Promoter Score (NPS) targets
 </li>
 <li>
 Respond promptly and efficiently to customer inquiries forwarded from the call center
 </li>
 <li>
 Collaborate with colleagues and internal stakeholders to resolve customer issues
 </li>
 <li>
 Complete mandatory training programs to stay updated on bank products and services
 </li>
 <li>
 Adhere to bank policies, processes, and procedures, both internal and external
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School diploma or equivalent
 </li>
 <li>
 Minimum of 2 years' relevant experience in the banking sector
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Excellent problem-solving abilities and attention to detail
 </li>
 <li>
 Proficiency in customer service software and CRM systems
 </li>
 <li>
 Ability to work efficiently in a fast-paced environment
 </li>
 <li>
 Strong sales skills and proven ability to meet targets
 </li>
 <li>
 Knowledge of online and mobile banking platforms
 </li>
 <li>
 Empathetic approach to customer service
 </li>
 <li>
 Ability to work collaboratively in a team environment
 </li>
 <li>
 Flexibility to adapt to changing customer needs and bank procedures
 </li>
 <li>
 Fluency in English and Arabic
 </li>
 <li>
 Knowledge of local banking regulations and practices in the UAE
 </li>
 </ul>
</div>

Officer- Customer Service

Explore 3315+ Customer service supervisor in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.