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customer service supervisor

World Prime Services Company Limited

Job Location - Abu DhabiLanguage Requirement - Arabic is MandatoryCandidate Location - Candidates must be based locally.Role Description: Customer Service SupervisorWe are seeking an experienced and dedicated Customer Service Supervisor. The ideal candidate will play a key role in delivering exceptional service to our customers by managing inquiries, overseeing system reservations, and ensuring smooth day-to-day operations. This role demands a proactive, detail-oriented professional who is committed to operational excellence and enhancing the overall customer experience.Key Responsibilities:<ul><li>Supervise day-to-day operations in the customer service department</li><li>Respond to customer service issues in a timely manner</li><li>Create effective customer service procedures, policies, and standards</li><li>Manage and respond to customer inquiries promptly and professionally via phone, email, and other communication channels.</li><li>Maintain a high level of professionalism with customers and work to establish a positive rapport with every caller</li><li>Handle cargo booking and system reservations efficiently, ensuring accuracy and adherence to operational procedures.</li><li>Coordinate with internal departments and external stakeholders to ensure timely updates to systems and data, and to provide prompt responses to customers. Monitor daily cargo operations and proactively address any issues to minimize service disruptions.</li><li>Maintain up-to-date knowledge of cargo products, services, and procedures to provide accurate information and support.</li><li>Ensure all customer service interactions reflect high standards of excellence and professionalism.</li><li>Identify opportunities to improve customer satisfaction and contribute to continuous service enhancement initiatives.</li><li>Support the documentation process and ensure compliance with regulatory and company standards.</li></ul>Qualifications and Skills:<ul><li>Proven experience in a customer service Supervisor role 3 to 5 Years, preferably within the cargo, logistics, or aviation sector.</li><li>Strong communication and interpersonal skills.</li><li>Ability to multitask and work effectively under pressure.</li><li>Proficiency in reservation and cargo management systems.</li><li>Attention to detail and a commitment to timely service delivery.</li><li>Team player with a customer-first mindset.</li></ul>Job Type: Full-time

Customer Service Supervisor

OACIS Middle East LLC

Responsibilities:&middot; Comprehensive supervision of all terminal operations during assigned shifts (e.g., Baggage Management, MHB, L&amp;L Management, driver allocation, passenger convenience etc.), as per the detailed job description provided by HR.&middot; Ensure that all staff adhere to safety, security, and operational guidelines at all times.&middot; Act as the main point of contact during the shift for any issues or emergencies.&middot; Respond to customer complaints or issues promptly and professionally.&middot; Work closely with customer service to keep operations running smoothly.&middot; Monitor terminal equipment and facilities and report any maintenance or safety concerns.&middot; Maintain proper shift handover notes and daily reports for management.&middot; Assist in audits, inspections and emergency procedures as needed.Requirements and skills:<ul><li>Diploma or Bachelor's degree in Business Administration, Customer Service Management, Hospitality Management, Logistics or a related field.</li><li>Good knowledge of operational and safety procedures.</li><li>Strong communication and people management skills.</li><li>Ability to multitask and remain calm under pressure.</li><li>Willingness to work in shifts, including weekends and holidays.</li><li>Flexible to work at any assigned location as per company requirements.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>customer service: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>

Terminal Supervisor

Madi International

Overview Madi International is seeking a dedicated and professional Customer Service Officer to join our team. In this role, you will play a key part in delivering outstanding service and support to our clients, ensuring their satisfaction and enhancing their overall experience with the brand. The ideal candidate is organized, responsive, and committed to maintaining high service standards. Responsibilities <ul><li>Respond to customer inquiries via phone, email, and in person in a professional and timely manner</li><li>Process orders, returns, and service requests accurately</li><li>Resolve customer complaints with a solution-oriented approach</li><li>Maintain customer records and update information in the CRM system</li><li>Provide information on products, services, and promotions</li><li>Coordinate with internal teams to ensure customer satisfaction</li><li>Uphold Madi International's standards of customer care and professionalism</li></ul> Qualifications <ul><li>1-2 years of experience in customer service or a similar role</li><li>Strong communication skills in both English and Arabic</li><li>High school diploma or higher education (bachelors degree is a plus)</li><li>Proficiency in Microsoft Office and CRM systems</li><li>Excellent problem-solving skills and attention to detail</li><li>Positive attitude and ability to work as part of a team</li><li>Passion for the beauty and wellness industry is a plus</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul> Industries <ul><li>Cosmetics</li></ul>Get notified about new Customer Service Officer jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.

Customer Service Officer-Corporate Office

C D General Trading LLC

Job TitleCustomer Service Team LeaderAbout CityDrinksCityDrinks is a distribution company specializing in beverage (including alcoholic‑beverage) products. The Customer Service Team Leader will play a key role in ensuring customers receive high‑quality service, while overseeing the team that handles orders, dispatch, returns, and customer support.Key Responsibilities* Lead, supervise, and manage the customer service team on a daily basis &mdash; assign tasks, manage schedules/rotas or shifts, and ensure adequate coverage.* Coach, train, mentor and develop customer service staff (and possibly dispatch staff) to maintain high standards of customer interaction and operational performance.* Serve as first escalation point for complex or sensitive customer issues &mdash; investigate complaints or problems, decide on resolution actions and ensure timely follow‑up.* Monitor and evaluate team performance metrics (customer satisfaction, service levels, complaint resolution times, workload distribution, etc.), prepare reports for management, and propose improvements.* Ensure proper handling of order processing, returns, exchanges, cancellations or voids &mdash; maintaining records and documentation as per company policies.* Coordinate with other departments (procurement, logistics/dispatch, inventory/warehouse, receiving) to ensure smooth order fulfilment, dispatch, delivery scheduling, and overall customer experience &mdash; bridging customer service and operations.* Contribute to the development and implementation of customer‑service policies, standard operating procedures (SOPs), and best practices aimed at improving efficiency and customer satisfaction.*Maintain data integrity: ensure accurate entry and update of customer and order information in customer‑service or CRM systems, and proper documentation of all interactions and resolutions.Qualifications &amp; Skills- Proven experience in customer service &mdash; ideally several years, with at least 1&ndash;2 years in a supervisory or team‑lead role.- Strong leadership and people‑management skills: ability to motivate, coach, evaluate, and develop staff.- Excellent communication (verbal and written), problem‑solving, and interpersonal skills &mdash; able to handle difficult or escalated customer issues professionally and calmly.- Organizational skills and ability to multitask in a fast‑paced environment; comfort with handling operational duties plus customer service workload.- Familiarity with customer‑service software/CRM systems, order‑processing systems, or dispatch/logistics support tools (preferred).- High school diploma is generally required; further education (e.g. business degree) or relevant certification is a plus.- Flexibility to assist across functions when needed &mdash; e.g. assist dispatch operations, resolve logistics‑related customer complaints, manage returns or exchanges.- Good computer skills are a plus, including MS Office and CRM systems. - Experience with e-commerce business is a plus.What CityDrinks Offers- A key leadership role, with responsibility for an important function (customer service + order fulfilment) in a fast‑paced, dynamic company.- Opportunity for professional development and growth &mdash; training, team management experience, cross‑department collaboration.- Competitive salary and benefits (depending on experience).Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Would you be willing to work in the alcoholic beverages industry?</li><li>Would you be able to start immediately?</li></ul>

Customer Service Team Leader

Commercial Bank International

<div>
 
 
 Job Purpose:
 
 
 
 Develop and manage the customer service area and cash area, provide advice / solutions based on thorough analysis of customer needs; supervise day to day functions as per the procedures laid down in the Branch Operations Manual of the Bank to ensure the delivery of quality service to customers.
 
 
 
 
 
 
 Main Responsibilities and Accountabilities:
 
 
 <ul>
 <li>
 Log in to the branch system and ensure that Tellers are in position at teller counters before 8:00 am each working day.
 </li>
 <li>
 Authorize teller transactions both local and foreign currency as per delegated authority.
 </li>
 <li>
 Ensure that cash is balanced for the tellers as well as total cash holding at the Bank at the end of the working day. Check entries passed for cash excesses or shortages if any.
 </li>
 <li>
 Ensure optimum cash management.
 </li>
 <li>
 Ensure Physical checking of ATM is done daily.
 </li>
 <li>
 Check and authorize clearing cheques scanned/posted to the system. g) Act as custodian of Cash Safe in the Vault, Pin mailers.
 </li>
 <li>
 Act as custodian of Returned cheques and captured cards in branches with no Chief Tellers.
 </li>
 <li>
 Deal with the assigned security company regarding delivery / collection of cash from the Central Bank and / or other branches.
 </li>
 <li>
 Ensure that soiled notes are deposited at the Central Bank at regular intervals.
 </li>
 <li>
 Arrange new notes stock for festive seasons.
 </li>
 <li>
 Ensure that all staff follow the non negotiable values of the branch- greet, smile &amp; thank. Ensure that the branch achieves 98% on phone pick up within 3 rings and / or that the voice mailbox feature is activated; return customers calls.
 </li>
 <li>
 Ensure that all applications are checked to achieve 95% error free status with Loans, credit card, accounts opening &amp; fixed deposit.
 </li>
 <li>
 Ensure that all complaints are escalated to the Customer Care Department.
 </li>
 <li>
 Ensure staff is sent for training to upgrade their product &amp; skills standards.
 </li>
 <li>
 Ensure that the branch follows all established guidelines &amp; procedures.
 </li>
 <li>
 Ensure that staff are trained on any changes &amp; amendments in procedures &amp; forms.
 </li>
 <li>
 Ensure ATM &amp; Credit Cards &amp; PIN codes are maintained &amp; delivered as per procedures.
 </li>
 <li>
 Ensure weekly balancing of Pin Mailers, IB tokens captured cards, Cheque Books credit card &amp; return Cheque.
 </li>
 <li>
 Ensure that procedures laid down in Operations Manual and Central Bank guidelines are followed while processing bank / customer transactions.
 </li>
 <li>
 Monitor branch service standards in order to give quality service to customers served on the counter.
 </li>
 <li>
 Authorize opening of all types of accounts after ensuring that all details furnished are verified.
 </li>
 <li>
 Ensure that a control mechanism is in place.
 </li>
 <li>
 Ensure that Cheque books, Pin Mailers application requests are processed in time and monitor timely delivery.
 </li>
 <li>
 Follow up on un-delivered Pins, Cheque books, captured cards etc.
 </li>
 <li>
 Ensure that all lending documentation are reviewed and documentations are fulfilled prior submission to credit and COPs. To eliminate discrepancies.
 </li>
 <li>
 Daily review of GLs and sundry accounts.
 </li>
 <li>
 Daily review and checking of the daily management reports.
 </li>
 <li>
 Perform any other duties or responsibilities consistent with the role as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 Education:
 
 
 
 &bull; Bachelor&rsquo;s degree in business or any university degree in related field.
 
 
 
 
 
 
 
 
 
 Professional / Technical Qualifications / Diplomas:
 
 
 
 &bull; Banking Diploma preferred.
 
 
 
 
 
 
 Experience:
 
 
 
 &bull; Minimum 5 years of experience in the Customer Service department of a bank.
 
 
 
 
 
 
 Other Skills Required for the Job:
 
 
 
 &bull; Knowledge of the bank&rsquo;s operating procedures.
 
 
 &bull; Knowledge of Banks products and services.
 
 
 &bull; Awareness of Central Bank guidelines and regulations.
 
 
 &bull; Communication skills in English and Arabic (verbal and written).
 
 
 &bull; Customer Care skills.
 
 
 &bull; PC skills (MS Office, banking software) Planning and organizing skill.
 
</div>

Branch Operations Manager

First Abu Dhabi Bank (FAB)

<div>
 Team Supervision (only for Team leaders and supervisors)
 
 
 &squf; Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
 
 
 &squf; Provide on-the-job training and constructive feedback to assigned team to support their overall development.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.
 
 
 or
 
 
 &squf; Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team to support the establishment of a value drive culture within the bank.
 
 
 Budgeting and Financial Performance
 
 
 &squf; Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
 &squf; Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
 
 
 Continuous Improvement
 
 
 &squf; Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 
 
 Reporting
 
 
 &squf; Prepare sectional statements and reports timely and accurately to meet FAB and department requirements, policies and quality standards.
 
 
 Specific Job Accountability
 
 
 &squf; Handle a team of CSR&rsquo;s providing 24/7 customer support to the Bank customers
 
 
 &squf; Maintaining service level as per SLA
 
 
 &squf; Reports at Individual/Team/Site Level on Daily/Weekly and Monthly basis
 
 
 &squf; Conduct Quality calls evaluation for the centre
 
 
 &squf; Enthusiastically manage the development of team by ensuring that they receive adequate amount of counselling, coaching and training. And encourages personal development
 
 
 &squf; Monitor and emphasize standards of performance, occupancy rate of available time, call duration, wrap up time and SLA
 
 
 &squf; Supervise both the morning and evening shifts on rotation shifts
 
 
 &squf; Supervise processes and instructions handled by agents on day to day basis
 
 
 &squf; Handle difficult complaints or customers during an escalation by an agent
 
 
 3
 
 
 &squf; Ensure operational controls are always maintained, and department complies with internal policies and regulations
 
 
 &squf; Supervise the 24 hours, 365 days a year shift operation of the call centre
 
 
 &squf; Offer ongoing coaching and assistance to agents in order to enhance their product knowledge and service on continuous basis
 
 
 &squf; Conduct training programs and link with post evaluation program
 
 
 &squf; Encourage team spirit
 
 
 &squf; Promote staff motivational programs in form reward and recognition
 
 
 &squf; Ensure all agents on their shifts on time
 
 
 &squf; Monitor sales performance and lead generation per staff
 
 
 &squf; Promote cross selling and sales achievements by target per agent
 
 
 &squf; Conduct monthly appraisal for the team members
 
 
 &squf; Recommend and advise actions, feedback to improve customer experience and NPS of contact centre service
 
 
 &squf; Recommend training needs and additional quality controls relevant to the role
 
 
 &squf; Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
 
 
 &squf; Authorised to take decisions as per the approved authorization matrix
</div>

Manager, Contact Center Operations

IZIL Beauty

Job Title: Spa SupervisorDepartment: Spa &amp; Retail StoreReports To: Store &amp; Spa ManagerRole OverviewThe Spa Supervisor plays a crucial leadership role, ensuring the smooth daily operations of the spawhile delivering exceptional customer service. This position involves supervising spa therapists, front-of-house staff, spa receptionists, and attendants. The Spa Supervisor acts as the key link betweentherapists and the spa manager and is responsible for maintaining high standards of treatments,training staff, and optimizing spa profitability.Key ResponsibilitiesOperational Management Develop and enforce Spa Standard Operating Procedures (SOPs) to maintain high-qualityservice. Oversee spa treatments, ensuring they comply with company standards and legislation. Assist in payroll duties, attendance tracking, and scheduling staff shifts. Manage bookings, payments, and consultation processes to enhance the guest experience. Assist the Spa Manager in stock control, including weekly and monthly inventory checks. Monitor spa equipment and materials, ensuring proper use and maintenance. Handle store-related tasks as required, ensuring seamless coordination with inventory andproduct management.Guest Experience &amp; Customer Relations Ensure guests receive a high standard of service, addressing inquiries and concernsprofessionally. Handle customer feedback efficiently, escalating issues where necessary to improve productsand services. Train and mentor staff to provide an exceptional guest experience. Promote spa services and products to enhance sales and client engagement.Spa SupervisorStaff Training &amp; Development Plan, coordinate, and supervise training for all spa staff, ensuring they are proficient in varioustreatments. Provide product knowledge training and follow-up to ensure staff confidence in promotingspa products. Lead by example and foster a positive work environment for staff development. Establish and maintain effective employee relations to promote teamwork and efficiency.Health, Safety &amp; Compliance Ensure compliance with spa security, fire, health, and safety regulations. Monitor cleanliness and hygiene standards across all spa areas. Oversee the proper sanitization of equipment and treatment rooms.Qualifications &amp; ExperienceEducation &amp; Certifications Diploma or certification in massage therapy, body treatments, or beauty therapy from arecognized institute. CIDESCO/CIDTAC or equivalent qualification in spa supervision. A management course in team leadership and customer service is a plus.Skills &amp; Competencies Strong leadership and communication skills. Minimum of 3 years of supervisory experience in the spa industry. Hands-on experience in managing day-to-day spa operations. Knowledge of spa treatments, retail sales, and product promotions. Proficient in computer operations for booking systems and inventory management. Ability to work independently and as part of a team. Strong problem-solving and decision-making skills.Spa SupervisorPersonal Attributes Positive Attitude: Maintains an approachable and professional demeanor. Customer-Focused: Passion for providing a luxury guest experience. Adaptability: Flexible to handle different work situations and responsibilities. Professionalism: High grooming and presentation standards. Time Management: Ability to multitask and prioritize responsibilities effectively. Self-Motivated: Works proactively with minimal supervision.Why Join Us?As a Spa Supervisor, you will be a key contributor to the success of our spa, ensuring smoothoperations and an exceptional guest experience. This role offers opportunities for professional growthand leadership development in a dynamic spa environment.This job description outlines the key responsibilities and expectations for the Spa Supervisor role.Additional duties may be assigned based on business needs.Job Type: Full-timePay: AED7,500.00 per month

Spa Supervisor -Female

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