customer service - english Jobs in Izmir Turkey

customer service - english

customer service - german Jobs in Izmir Turkey

customer service - german

customer service - turkish Jobs in Izmir Turkey

customer service - turkish

service sales support Jobs in Izmir Turkey

service sales support

customer service voice

Concentrix

<div><div><div><div><div><b>Location</b></div>
<div>İzmir, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
Join Concentrix Today!</div><h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
İzmir</p></div></div></div><div></div>

Customer Service - Turkish

Customer Service - English

<div><div><div><div><div><b>Location</b></div>
<div>İzmir, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
Join Concentrix Today!</div><h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
İzmir - T&uuml;rkiye</p></div></div></div><div></div>

Customer Service - German

Kundenberater Deutsch–Homeoffice

SupportYourApp

<div><p><b>Who are we?</b></p><p><b>
SupportYourApp</b> is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world&rsquo;s leading SaaS, software, or hardware solutions?</p><p>
Join our community as a <b>Customer Support Consultant</b> today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let&rsquo;s see what it takes.</p><p><b>
What You Will Do:</b></p><ul>
<li>
Deliver outstanding customer support via phone calls, chats and emails</li>
<li>Build strong and lasting customer relationships</li>
<li>Keep up with evolving tools and technology</li>
<li>Handle sensitive customer data with care and security</li>
<li>Apply the latest and greatest customer happiness practices</li>
<li>Maintain deep understanding of client solutions and meet KPI</li>
<li>Communicate with developers and cross-functional specialists</li>
</ul><p><b>
What you need to succeed in this role:</b></p><ul>
<li>
<b>Excellent Dutch communication skills (at least C1 level for both spoken and written)</b> and English at B2 level</li>
<li>Experience with Google Suite</li>
<li>Experience in customer support for at least 6 months</li>
<li>Tech-savvy</li>
<li>Positive, proactive and responsible attitude</li>
<li>Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload)</li>
</ul><p><b>
Will be a great plus:</b></p><ul>
<li>
Experience in sales</li>
<li>Experience with CRM systems
</li></ul><p><b>Benefits:</b></p><ul>
<li><b>
Fixed schedule: Monday&ndash;Friday, 1 PM&ndash;9 PM, T&uuml;rkiye time</b></li>
<li>Opportunity to cooperate fully<b> remotely</b>
</li><li>Inclusive international environment</li>
<li>Compensation in USD</li>
<li>Rewards for referring friends</li>
<li>Balance between project workload and personal time, but also &ndash; internal health policy</li>
<li>Responsive leadership interested in your development and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
<li>A culture built on trust, with no time-tracking requirements</li>
<li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul><p>
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.</p><p>
So if you're a proactive <b>Support Specialist</b> who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!</p><p>
Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.</p><p>
Know someone perfect for the role? Refer them and get rewarded!</p><p><i>
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.</i></p><p><i>
Your personal data will be processed as described in the SupportYourApp </i>Candidate Privacy Notice<i>.</i></p></div>

(fluent Dutch) Customer Support Consultant (Türkiye, remotely)

<div><p><b>Job Summary:</b></p>
<p>The Field Sales Executive is responsible for generating Revenue, Volume and GP by promoting and selling mainly for Roadfreight services to customers. This role requires extensive knowledge of logistics, excellent communication and negotiation skills, and the ability to build and maintain strong customer relationships.</p><br>
<p><b>Job Purpose:</b></p>
<ul><li>Prospecting and Lead Generation: Identify potential customers and leads through market research, cold calling, networking, and other means to expand the customer base through pipeline development.</li>
<li>Customer Relationship Management: Build and maintain strong and long term relationships with potential customers to understand their needs.</li>
<li>Quoting: Prepare and present rates based on the customer's requirements by using default system.</li>
<li>Contract Negotiation: Negotiate terms and conditions for tenders and RFQ&rsquo;s, including rates and service levels</li>
<li>Market Analysis: Stay updated on industry trends, competitive pricing, and market conditions to adjust sales strategies and maintain a competitive edge.</li>
<li>Sales Targets: Meet or exceed sales targets set by the company to contribute to its growth and profitability.</li>
<li>CRM usage and Reporting: Maintain detailed records of customer interactions, sales activities, and contracts in the CRM. Generate reports to management on sales progress.</li>
<li>Collaboration: Work closely with the pricing and operations team to meet the customer's expectations.</li></ul><br>
<p><b>Knowledge, Skills and Experience:</b></p><br>
<ul><li>University degree in Business, Logistics, or a related field</li>
<li>Min 5 years of Sales experience in the logistics industry</li>
<li>Excellent communication, negotiation, and presentation skills.</li>
<li>Good command in English and Turkish (written&amp;spoken)</li>
<li>Proficiency in using sales and customer relationship management (CRM) software.</li>
<li>Strong problem-solving skills, self-motivated and teamwork oriented</li>
<li>B class driving licence holder with no travel restrictions</li>
<li>Residence in İzmir</li>
<li>No military obligation for male candidates</li><br>
</ul><div></div><br>
<div>#LI-TUR</div></div>

Field Sales Manager - İzmir

GEA Group Aktiengesellschaft

<p></p><div><div><div><div><div><div><div><div>T&uuml;rkiye, Izmir</div></div></div><div></div><div><div><div>
December 11 2025</div></div><div></div><div><div>
Full time</div></div><div></div><div><div>
Permanent</div></div></div></div></div><div><div><p>
Job benefits</p><div></div><div><div>
Competitive salary and bonus scheme</div></div><div></div><div><div>
Continuous personnel development (e-learnings &amp; projects)</div></div><div></div><div><div>
Free day to volunteer</div></div></div></div></div></div><div><div><div><div><p>
About the position</p><div><div><div>
GEA is one of the largest suppliers to the food and beverage industry and offers a wide range of other process industries. About 18,000 employees in more than 50 countries contribute to GEA's success. Come and join us! We offer interesting and challenging tasks, a positive working environment in international teams, and opportunities for personal development and growth in a global company. GEA is one of the world market leaders in designing and constructing high quality technical heat pump and refrigeration solutions for the industry. In the division HRT, Heating and Refrigeration Technologies, we are looking for a Service Sales Support. In this position you are part of the Service Department. As Service Sales Support, you work closely with Service Director. The department under which the position falls is centrally managed from our headquarter in İzmir, Turkiye. As Service Sales Support, you are the first point of contact for our contractors and customers. Coordinating the operational employees, subcontractors and monitor safety, quality, planning and steering where necessary are also part of your responsibility&rsquo;s.</div></div></div><div><h3 class="jobSectionHeader"><b>
Your responsibilities and tasks</b></h3><div><div><div><p>
Responsibilities / Tasks</p><p></p><ul><li>
Ensuring customer satisfaction is met in line with business objectives and actively supporting service sales activities and sales channels.</li><li>
Understanding the business processes, interfacing with core business functions,</li><li>
Building deep expertise in relevant product line</li><li>
Using CRM and SAP systems in the best possible way</li><li>
Managing customer requests and provide them the best suitable solution.</li></ul><p></p><ul><li>
Preparation of<ul><li>
Quotations by using GEA software tools</li><li>
Technical clarifications with GEA Factories around the world</li><li>
Cost estimates / calculations offers of Workshop and Service works</li><li>
Aftersales documentations</li><li>
Order tracking, creating and follow-up of the supply process for spare parts</li><li>
Entry, output, and invoicing of spare part stocks via CRM and SAP systems</li><li>
Planning and complete the reporting requested by the Service Sales Department with the Service Director in order of priority to ensure the sharing of information between departments on all activity issues...</li></ul></li></ul><p></p><ul><li>
Responsible for order management with GEA HRT factories as well as 3rd party suppliers</li><li>
Ensuring correct entry &amp; update of all projects, iBase, safety stocks and related data to CRM system</li><li>
To ensure coordination in the workflows of workshop, technical service, and spare parts units in accordance with the activities of the Service Sales Department</li><li>
Controlling of receivables and reporting to Service Director</li><li>
Receiving necessary approval for import and export documents between departments and suppliers</li></ul></div></div></div><h3 class="jobSectionHeader"><b>
Your profile and qualifications</b></h3><div><div><div><p>
Your Profile and qualifications</p><ul><li>
Bachelor&rsquo;s degree in Engineering</li><li>
Having an excellent level of English is a must</li><li>
Having an good level of Russian is a plus</li><li>
Having a resilient, can-do mind-set</li><li>
Being an outstanding communicator &ndash; written and verbal &ndash; able to work with individuals across levels, functions, brands, countries, and cultures</li></ul><ul><li>
Listens carefully and contributes own opinion in a constructive manner and to the point</li><li>
Makes customers and their needs a high priority focus of one&rsquo;s actions; shows interest in, and meets or exceeds expectations for both internal and external customers</li><li>
Establishes and maintains effective relationships with customers; keeping organizational policies in mind.</li></ul><ul><li>
Computer literacy including knowledge of MS Office and SAP</li><li>
No military obligation</li></ul></div></div></div></div><p>
About GEA</p></div></div></div></div><div><div><div><div><div><div><div><p>
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA&rsquo;s success &ndash; come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.</p>
<p>
Why join GEA</p></div></div></div></div></div></div></div><div><div><div><div><div><div><div>
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.</div></div></div></div></div></div></div></div><div></div>

Service Sales Support

Explore 35+ Customer service voice in Izmir Turkey this January. Find roles across top companies and apply now to boost your career.