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customer services implementation management team leader arab banking corporation

Jobs via eFinancialCareers

<div>
 Bank ABC seeks to recruit a Customer Services &amp; Implementation Management Team Leader in the Group Transaction Banking Department based in our Head Office, in Bahrain.
 
 
 The Customer Services &amp; Implementation Management Team Leader will be responsible for leading and creating the client implementation team for Cash Management, Trade Finance, and Supply Chain Finance products.
 
 
 The purpose of this role is to ensure successful implementation of these products for our clients by defining and implementing workflows, service level agreements (SLAs), training programs NS Customer Service Support scripts and procedures.
 
 
 The role will work closely with the product management, sales teams and other departments to ensure smooth implementation process and on-going customer service support, meeting client's requirements and tailoring the implementation process accordingly.
 
 
 The individual in this role will be responsible for creating and managing a team to support the implementation and Customer Service Support efforts and will be working closely with multiple countries, defining standards and being in charge of defining and executing the migration plan from legacy platforms.
 
 
 The job purpose is to provide a high-quality service to clients, ensuring that they are satisfied with the implementation and customer service support and that the products are fully integrated and operational. The individual will do sales calls jointly will the sales team, maintain an implementation pipeline / service calls report, track and continuously monitor, measure, and improve the implementation process &amp; customer support to ensure client satisfaction, and will be responsible for creating and maintaining a positive and productive work environment.
 
 
 A key requirement for this role is the understanding, logging, and maintenance of the Customer Journeys - documenting the touchpoints, inputs, and outputs as well as risks and KPIS. The role will be responsible for working closely with multiple stakeholders, managing priorities, and adapting to changing requirements, to ensure that the implementation and customer service support is done on time, within budget, and to the satisfaction of all stakeholders.
 
 
 
 Responsibilities of the role:
 
 
 
 Reporting to the GTB Head of Delivery - Digital Transformation PMO , the job holder will:
 
 
 <ul>
 <li>
 Lead the Customer Services &amp; Implementation Management team (Client implementation managers and Customer Service Support Agents) for Cash Management, Trade Finance, and Supply Chain Finance products.
 </li>
 <li>
 Define and implement workflows, SLAs, and training for these products.
 </li>
 <li>
 Work closely with the product management and sales teams to ensure successful implementation and customer service support for our transactional banking clients.
 </li>
 <li>
 Ensure that all necessary supporting tools such as CRM, chatbots, on-demand training, and content management tools are integrated effectively in the team.
 </li>
 <li>
 Right size the team by forecasting and hiring the necessary resources for both the client implementation and customer service teams according to the business workload.
 </li>
 <li>
 Collaborate with other departments and teams to ensure smooth implementation process.
 </li>
 <li>
 Understand client's requirements and tailor the implementation process accordingly.
 </li>
 <li>
 Continuously monitor, measure, and improve the implementation process to ensure client satisfaction.
 </li>
 <li>
 Work closely with multiple countries, defining standards and overseeing defining and executing the migration plan from legacy platform
 
 
 
 </li>
 </ul>
 
 Areas Of Knowledge, Qualification And Experience
 
 
 
 <ul>
 <li>
 Minimum of 10 years of experience in transaction banking, specifically in Cash Management, Trade Finance, and Supply Chain Finance
 </li>
 <li>
 Bachelor's degree in Business Administration, Finance, or related field. PMI Certification a plus
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 Excellent project management and organizational skills
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Ability to work in a fast-paced environment and adapt to changing requirements
 </li>
 <li>
 Strong analytical and problem-solving abilities
 </li>
 <li>
 Excellent time management and prioritization skills
 </li>
 <li>
 Strong attention to detail and accuracy
 </li>
 <li>
 Proven ability to manage teams and delegate tasks effectively
 </li>
 <li>
 Strong customer service focus
 </li>
 <li>
 Proven ability to work well under pressure and meet tight deadlines
 </li>
 <li>
 Positive attitude, proactive and results-oriented
 </li>
 <li>
 Strong work ethic and ability to work independently
 </li>
 <li>
 Ability to think strategically and make sound business decisions
 </li>
 <li>
 Strong understanding of digital transformation and the integration of supporting tools such as CRM, chatbots, on-demand training, and content management tools.
 </li>
 <li>
 Arabic and / or French speaker a plus
 </li>
 </ul>
</div>

Customer Services & Implementation Management Team Leader - Arab Banking Corporation

HSBC

<div>IFS Manager - 21588 
Some careers grow faster than others.
 
If you&rsquo;re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
In this role, you will:<ul><li>Handle Day-to-day operations related to the SSV business.</li><li>Maintain awareness of Group Compliance Policy and Operational risks</li><li>Ensure day-to-day operations/ process runs smoothly and daily procedures are in place. Provide the highest standard of service to SSV clients.</li><li>Comply with Group Audit and Internal Control standard</li></ul>
To be successful in the role, you should meet the following requirements:<ul><li>Corporate risk advisory experience</li><li>Markets and security services experience</li><li>Excellent interpersonal and communication skills (spoken and written) in English &amp; Arabic</li><li>Advanced PC skills.
</li><li>Master degree or equivalent is preferred</li><li>Certificate of completion of securities courses would also be an advantage</li></ul> 
You&rsquo;ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
Issued by The Hong Kong and Shanghai Banking Corporation Limited.</div>

IFS Manager

BREMER Law Firm

<div>
 
 
 Company Description
 
 
 
 BREMER Law Firm specializes in regulatory M&amp;A&mdash;including merger control, FDI, and transaction related financial regulations&mdash;as well as none-transaction related regulatory matters&mdash;such as antitrust, data privacy, and data protection across the Middle East and North Africa. Operating in Egypt, Kuwait, Morocco, Saudi Arabia, and the United Arab Emirates, BREMER combines top-tier legal advice with an in-depth understanding of regional business practices and regulatory frameworks. Our firm is committed to providing high-quality, locally tailored solutions tailored to our clients' challenges. We pride ourselves on our innovative approaches and dedication to fostering growth in the region.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role based in Al Seef for a Marketing Specialist at BREMER Law Firm. Responsibilities include developing and implementing marketing strategies, conducting market research, analyzing trends, creating promotional materials in cooperation with our legal professionals, providing client-focused communications, development and preparation of events, invitation management for client events, and assistance with implementation of events. The Marketing Specialist will collaborate with various teams to enhance the firm&rsquo;s visibility, and ensure an outstanding brand presence in the legal industry.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong Communication and Customer Service skills to effectively interact with clients, stakeholders, and team members
 </li>
 <li>
 Proficiency in Market Research and trend analysis to identify business opportunities and inform strategies
 </li>
 <li>
 Expertise in Marketing Strategy to drive business growth and enhance the firm's presence
 </li>
 <li>
 Experience in development, organization, and implementation of Client Events
 </li>
 <li>
 Ability to work collaboratively in a fast-paced environment with a focus on delivering results
 </li>
 <li>
 Proficiency in digital marketing platforms and tools is advantageous
 </li>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, Communications, or a related field is preferred
 </li>
 <li>
 Native speaker proficiency in English
 </li>
 <li>
 Excellent professional writing and copy editing skills
 </li>
 <li>
 Additional language qualifications are a plus
 </li>
 </ul>
</div>

Marketing Specialist

<div>
 
 Analyst &ndash; CIB Coverage (Bahrain National Only)
 
 
 
 HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.
 
 
 We are seeking an ambitious Bahraini national to work as part of the Bahrain CIB Coverage team to as Analyst supporting Relationship managers in the IC, GC and IMM segments.
 
 
 
 The Role
 
 
 
 In this role you will proactively support Relationship Managers enabling them to deliver best in class service to existing and prospective customers. In this role you will provide extensive support and is accountable for the end-to-end credit application process including, preparation of credit applications based on thorough analysis of the financial reports, research and other data sources / market intelligence, supporting RMs on credit related operations, facilitating timely execution of facility offer letters and draw downs, perfection of securities, liaising with onshore/offshore credit support teams, ensuring covenant and credit approval conditions compliance etc.
 
 
 Furthermore, requires providing extensive support and is accountable for pipeline, sales activity and customer service management for the designated portfolio of customers ensuring high levels of customer satisfaction in terms of day-to-day operational support acting as a catalyst for delivery of expected contribution towards Annual Operating Plan and improved client engagement scores.
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 You will be responsible for execution of controls for effective risk management from a legal, compliance, operational and reputational perspectives.
 </li>
 <li>
 Be involved active engagement with all product partners, any relevant periodic / ad hoc reporting and project activity.
 </li>
 <li>
 To actively participate in client planning and strategic business reviews to ensure that we fully understand the customers&rsquo; needs/plans and accordingly align our solutions to meet those.
 </li>
 <li>
 Work closely with Relationship Managers on varied set of activities in essence maximizing the client facing time for Relationship Managers.
 </li>
 <li>
 Specific set of activities include, preparation of call reports, research and industry analysis, account conduct reviews, client interaction on operational matters, complaints resolution, coordination with product partners, periodic and ad hoc reporting and project specific support, etc.
 
 
 </li>
 </ul>
 
 In order to apply for this role, you will have the following:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree is required.
 </li>
 <li>
 Minimum two years&rsquo; experience in the Financial Services sector, preferably with commercial banks with detailed knowledge of commercial banking products.
 </li>
 <li>
 Understanding of credit approval processes and KYC for corporate clients is essential.
 </li>
 <li>
 Knowledge of the Bahrain business environment would be desirable.
 </li>
 <li>
 Analytical and quantitative skills
 </li>
 <li>
 Ability to work with different business and support teams in a high performance environment.
 </li>
 <li>
 Customer driven with a proactive approach, strong sales, marketing orientation and entrepreneurial spirit.
 </li>
 <li>
 Good prioritizing, organizational and time management abilities.
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Professionally ambitious individual with strong work ethics.
 
 
 </li>
 </ul>
 www.hsbc.com/careers
 
 
 HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
 
 
 We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
</div>

Analyst- Corporate Institutional Banking (CIB) Coverage - (Bahrain National Only)

<div>Analyst &ndash; CIB Coverage (Bahrain National Only) 
HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. 
We are seeking an ambitious Bahraini national to work as part of the Bahrain CIB Coverage team to as Analyst supporting Relationship managers in the IC, GC and IMM segments. 
The Role:
In this role you will proactively support Relationship Managers enabling them to deliver best in class service to existing and prospective customers. In this role you will provide extensive support and is accountable for the end-to-end credit application process including, preparation of credit applications based on thorough analysis of the financial reports, research and other data sources / market intelligence, supporting RMs on credit related operations, facilitating timely execution of facility offer letters and draw downs, perfection of securities, liaising with onshore/offshore credit support teams, ensuring covenant and credit approval conditions compliance etc. 
Furthermore, requires providing extensive support and is accountable for pipeline, sales activity and customer service management for the designated portfolio of customers ensuring high levels of customer satisfaction in terms of day-to-day operational support acting as a catalyst for delivery of expected contribution towards Annual Operating Plan and improved client engagement scores. 
Key Accountabilities: 
<ul><li>You will be responsible for execution of controls for effective risk management from a legal, compliance, operational and reputational perspectives.</li><li>
Be involved active engagement with all product partners, any relevant periodic / ad hoc reporting and project activity.</li><li>
To actively participate in client planning and strategic business reviews to ensure that we fully understand the customers&rsquo; needs/plans and accordingly align our solutions to meet those.</li><li>
Work closely with Relationship Managers on varied set of activities in essence maximizing the client facing time for Relationship Managers.</li><li>
Specific set of activities include, preparation of call reports, research and industry analysis, account conduct reviews, client interaction on operational matters, complaints resolution, coordination with product partners, periodic and ad hoc reporting and project specific support, etc.</li></ul> 
 In order to apply for this role, you will have the following: 
<ul><li>
Bachelor&rsquo;s degree is required.</li><li>
Minimum two years&rsquo; experience in the Financial Services sector, preferably with commercial banks with detailed knowledge of commercial banking products.</li><li>
Understanding of credit approval processes and KYC for corporate clients is essential.</li><li>
Knowledge of the Bahrain business environment would be desirable.</li><li>
Analytical and quantitative skills</li><li>
Ability to work with different business and support teams in a high performance environment.</li><li>
Customer driven with a proactive approach, strong sales, marketing orientation and entrepreneurial spirit.</li><li>
Good prioritizing, organizational and time management abilities.</li><li>
Strong communication skills</li><li>
Professionally ambitious individual with strong work ethics.</li></ul> 
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</div>

<div>
 Bank ABC seeks to recruit a
 
 Retail Credit Portfolio &amp; MIS Manager
 
 in the Group Retail Department based in our Head Office in Bahrain.
 
 
 The Retail Credit Portfolio and MIS Manager will be responsible to support the business units to grow retail credit portfolios by:
 
 
 <ul>
 <li>
 Assisting in developing the MIS needed for monitoring the performance of the retail credit portfolios.
 </li>
 <li>
 Assisting in overseeing and reporting the retail portfolio performance through performance trends and EWI
 </li>
 <li>
 Supporting the retail credit portfolio management functions in the units.
 </li>
 <li>
 Performing quantitative credit analysis on the Bank's different retail asset portfolios.
 </li>
 <li>
 Assist in rolling out and implementing ORM requirements in retail units
 </li>
 <li>
 Implement technology and automation solutions to enhance credit processing and reporting
 
 
 
 </li>
 </ul>
 
 Responsibilities of the role:
 
 
 
 Reporting to the Group Head Retail Banking , the job holder will:
 
 
 <ul>
 <li>
 Assist to generate the necessary MIS that is required for portfolio tracking and monitoring.
 </li>
 <li>
 Assist in preparing loss forecast and ongoing monitoring of loss projections.
 </li>
 <li>
 Maintain effective communication with retail credit and business units.
 </li>
 <li>
 Assist in developing portfolio delinquency benchmarks, analyze portfolio delinquency and loss trends and compare to established benchmarks.
 </li>
 <li>
 Assist in Identifying opportunities by locating low risk segments
 </li>
 <li>
 Review and provide on feedback on credit criteria based on MI reviewed.
 </li>
 <li>
 Review test &amp; learn program performance and provide recommendations.
 </li>
 <li>
 Ensure adherence to the CBB regulations, Group Policies and local country regulations
 </li>
 <li>
 Work with local retail risk to review credit underwriting unit's decisions by conducting regular sample checks on approved, rejected, and deviation cases to ensure their compliance to the set established policies
 </li>
 <li>
 Assist in creating the necessary coding to facilitate tracking of different programs and activities to monitor the credit and financial viability of different programs with different risk profiles.
 </li>
 <li>
 Create a feedback loop to receive assessment and collections' feedback with regards to the viability and appropriateness of MIS
 </li>
 <li>
 Assist in maintaining and keep the MIS database and ensure sustained integrity.
 </li>
 <li>
 Assist in analyzing top rejection and cancellation reasons vis-&agrave;-vis the set policy to remove unnecessary process inefficiencies and bottlenecks.
 </li>
 <li>
 Support the implementation of retail credit projects including the LOS, Scorecards, collection system and ongoing enhancement.
 </li>
 <li>
 Responsible for the business administrator role for the collection system which requires management of collection MIS, implement, monitor and control collections strategies enhancement, etc.
 
 
 
 </li>
 </ul>
 
 Areas Of Knowledge, Qualification And Experience
 
 
 
 <ul>
 <li>
 8 years in banking of which at least the last 4 years should be in a retail portfolio management role involving developing credit MIS reports
 </li>
 <li>
 Graduate degree/MBA, preferably in Finance and or Economics
 </li>
 <li>
 Credit analysis skills.
 </li>
 <li>
 Sound knowledge of the banking processes.
 </li>
 <li>
 Excellent PC skills, with advanced Excel spreadsheet knowledge and good skills in other MS applications including e-mail messaging.
 </li>
 <li>
 Effective analytical skills.
 </li>
 <li>
 Excellent numerical and analytical skills are required to understand the underlying credit risks at both customer and portfolio level.
 </li>
 <li>
 Familiarity with consumer banking credit management, credit tools and techniques is essential as also is a sound knowledge of collection processes and systems.
 </li>
 <li>
 A working knowledge of credit scoring and management of scorecards to ensure continued validity and acceptable performance would be an advantage.
 </li>
 <li>
 Knowledge in all credit functions of credit operations, Credit cards, personal loans, instalment loans and other retail loans including collection practices and channels.
 </li>
 <li>
 Effective communication skills (written and verbal), p roficiency of Arabic &amp; French languages would be an advantage.
 </li>
 <li>
 Self-motivated and high level of numerical accuracy.
 </li>
 <li>
 Ability to manage numerous deliverables within strict time and resource constraints and an eye for detail.
 </li>
 <li>
 Solutions oriented and needs to be rational, pragmatic, discipled and methodical with strong interpersonal communication skills.
 </li>
 </ul>
</div>

Retail Credit Portfolio & MIS Manager - Arab Banking Corporation

Jumeirah

<div>
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travelers.
 
 
 
 About Jumeirah Gulf Of Bahrain
 
 
 
 Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa.
 
 
 
 About The Job
 
 
 
 An exciting opportunity has arisen for a
 
 
 
 Guest Relations Executive &ndash; Front Office
 
 
 
 to join
 
 
 
 Jumeirah Gulf of Bahrain.
 
 
 
 
 
 
 The Main Duties And Responsibilities Of This Role Include
 
 
 
 <ul>
 <li>
 Build and maintain strong relationships with repeat guests and VIPs, ensuring personalized service and recognizing loyalty.
 </li>
 <li>
 Actively solicit and review guest feedback, using insights to implement improvements and enhance guest satisfaction.
 </li>
 <li>
 Handle and resolve complex guest issues with empathy and professionalism, working to achieve timely and satisfactory resolutions.
 </li>
 <li>
 Assist with the coordination of guest events or special occasions, ensuring all arrangements exceed expectations.
 </li>
 <li>
 Identify opportunities for service enhancement and contribute to the implementation of best practices that elevate the guest journey.
 </li>
 <li>
 Promote hotel services and packages in a personalized manner to enrich the guest experience and create memorable stays.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Previous Experience or internships in Front Office department preferable
 </li>
 <li>
 Good knowledge of Opera PMS
 </li>
 <li>
 Intermediate computer skills (Microsoft Office)
 </li>
 <li>
 A minimum of 1&ndash;2-year work experience for a luxury hotel.
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 
 
 
 Benefits Include
 
 
 
 <ul>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Health care and insurance benefits
 </li>
 <li>
 Locally competitive tax-free salary and incentive structure
 
 
 </li>
 </ul>
 
 Primary Location
 
 
 
 Bahrain-Manama
 
 
 
 Job
 
 
 
 Front Office
 
 
 
 Organization
 
 
 
 MEASA Region [Main]
 
 
 
 Job Posting
 
 
 
 Nov 30, 2025, 5:01:34 PM
</div>

Guest Relations Executive – Front Office – Jumeirah Gulf of Bahrain

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368 customer services implementation management team leader arab banking corporation jobs IN Arabic And English Jobs In Manama

Customer Services & Implementation Management Team Leader - Arab Banking Corporation

IFS Manager

Marketing Specialist

Analyst- Corporate Institutional Banking (CIB) Coverage - (Bahrain National Only)

Analyst- Corporate Institutional Banking (CIB) Coverage - (Bahrain National Only)

Retail Credit Portfolio & MIS Manager - Arab Banking Corporation

Guest Relations Executive – Front Office – Jumeirah Gulf of Bahrain