customer sales assistant

customer service assistant Jobs in London

customer service assistant

customer services & studio administrator for a luxury e commerce brand Jobs in London

customer services & studio administrator for a luxury e commerce brand

customer support officer

ifa administrator - boutique wealth firm - hybrid (london) - up to £35k Jobs in London

ifa administrator - boutique wealth firm - hybrid (london) - up to £35k

customer services studio administrator for a luxury e commerce brand

Reed

An exciting opportunity for a passionate, customer-driven individual to join the team. Known for imaginative, colourful hand-drawn prints, creations include home furnishings, scarves, and accessories to spark the imagination. This individual will need to be professional, proactive and dedicated to providing a luxury service, with our customer at the forefront. This person will report to our CEO, and be based near Liverpool Street. Key Responsibilities: Customer Care • Be the first point of contact and consistently deliver an exceptional customer experience • Address customer enquiries through a number of channels including phone, email, live chat and social channels, working within the brand guidelines • Take a proactive approach, anticipating and preventing any barriers to a totally seamless customer experience, whilst anticipating future needs of the customer • Act as the customer advocate within the business, escalating issues where needed and providing customer feedback to the relevant commercial and operational teams • Convey a solution-focused message to the customer at all times • Liaise with external partners and suppliers to expedite issues that are raised by customers • Achieve and exceed productivity and KPI's without compromising the delivery of exceptional customer service • Strive to improve customer service and knowledge through regularly sharing customer feedback within the EJS team • Develop and nurture relationships with our VIP clients, offering a personalised service E-commerce/ Order Management - Place relevant orders with our suppliers daily - Manage work flow on our internal platforms - Manage customer orders on Shopify - Work with our shipping partners to ensure a smooth delivery process - Regularly communicate with our fulfilment centre Additional/Shared Responsibilities - Act as a company representative at seasonal retail events, assist at photoshoots when necessary - Assist with the wholesale admin function of the business, supplying goods to retailers such as Harrods and Liberty - General office upkeep and administrative tasks - Weekly, monthly and quarterly reporting on Customer Service KPIs THE IDEAL CANDIDATE Is someone who has: • Worked in a customer care environment, preferably in the ecommerce luxury retail sector • A customer centric approach in all your work • Demonstrable experience in providing exceptional customer service • Passion and desire to work proactively, offering an exceptional experience • Ability to learn quickly and absorb extensive information on our brand and product offerings • Technical agility in learning and using multiple applications and systems; ability to multi-task on a daily basis between systems • Excellent written and verbal communication skills; including attention to detail and use of excellent spelling and grammar as well as the ability to build relationships with customers • Interest in luxury design / interiors / and a passion for the brand Extra brownie points: • Experience with Shopify • Experience with CRM platforms • Proficient using Apple Mac computers Key traits you might have: • Self-motivated, high energy level, with passion to take ownership, accountability and initiative in exceeding business, team and individual goals • Meticulous attention-to-detail and proactive approach to work

Customer Services & Studio Administrator for a Luxury E commerce Brand

AC Global

Brand DesignerAbout SnuggzAt Snuggz, we bring comfort, imagination and joy into everyday life. From fashion and toys to home décor, our products are designed to make people feel cozy, confident and inspired. As we grow, we re seeking a talented Brand Designer to shape how the world experiences Snuggz across every touchpoint and channel.Role OverviewAs our Brand Designer, you will lead the creative expression of Snuggz s visual identity, translating our brand strategy into compelling design work across packaging, product visuals, digital campaigns, in-store experiences and beyond. Working across our fashion, toy and home categories, you ll ensure that every design reflects our brand s warmth, creativity and playful charm. You ll collaborate closely with the marketing, product and content teams to deliver a cohesive, high-impact brand experience.Key Responsibilities:<ul><li>Develop, maintain and evolve the Snuggz visual identity across all media and product lines, ensuring a consistent and compelling brand look and feel.</li><li>Design assets for digital campaigns (social, web, e-commerce), packaging, product tags, lookbooks, print and in-store displays.</li><li>Create visuals for social media (banners, ads), website, email, marketing materials, and ensure they all align with brand standards.</li><li>Partner with product design, marketing and content teams to ensure design consistency across collections and touchpoints.</li><li>Develop, update and enforce brand guidelines, ensuring creative alignment across internal teams, freelancers and external vendors.</li><li>Work with photographers, content creators and videographers to define visual direction, styling and mock-ups for shoots and launches.</li><li>Conceptualise new creative ideas for seasonal campaigns, collaborations and product launches that bring the brand to life.</li><li>Create mock-ups and prototypes for packaging, retail displays, promotional materials, considering materials, print production and real-world application.</li><li>Collaborate with copywriters and content teams to produce integrated storytelling, visual and written, consistent with our brand voice and aesthetic.</li></ul>Required Skills and Qualifications:<ul><li>3 5 years of experience in a Brand Designer, Graphic Designer or Visual Designer role ideally within fashion, lifestyle or consumer goods.</li><li>Strong, versatile portfolio demonstrating visual identity work, digital design and brand storytelling across mediums.</li><li>Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign) and familiarity with tools such as Figma or Canva.</li><li>Excellent sense of colour, typography, layout and composition high visual literacy.</li><li>Demonstrated experience designing for both digital and print packaging, marketing collateral, social and product visuals.</li><li>Excellent communication skills, comfortable collaborating across teams and influencing design decisions.</li><li>Passion for design, playful aesthetics and lifestyle brands, with an understanding of the kind of audience and market Snuggz addresses.</li></ul>Desirable / Bonus Skills:<ul><li>Experience with motion graphics or animation (After Effects or equivalent).</li><li>Photography, styling or art direction experience, working alongside shoots and content production.</li><li>Knowledge of product packaging production, materials, print/production workflows.</li><li>Familiarity with e-commerce design, digital merchandising and designing for online retail environments.</li><li>Prior experience in working with freelancers, external vendors or agencies around brand production.</li></ul>What We Offer:<ul><li>Competitive Salary.</li><li>Employee discount across all Snuggz collections (fashion, toys, home).</li><li>Company pension scheme.</li><li>Creative studio environment based in Hammersmith.</li><li>Opportunities for professional growth and creative leadership.</li><li>Collaborative, design-led culture where new ideas are welcomed and supported.</li></ul>Why You ll Love Working at SnuggzAt Snuggz, creativity meets comfort. You ll become part of a close-knit, imaginative team shaping a brand that puts joy and design at its heart. Every day your work will help turn cozy moments into lasting memories for our customers, and for the world.How to ApplyPlease send your CV and Portfolio/Link showcasing your best work.

Brand Designer

Carousel Consultancy Ltd

Front of House Team Leader / Supervisor - 5 Corporate Hospitality - Central London - up to £35k (dependent on experience) + great benefits<ul><li>Fantastic opportunity for the right individual </li><li>5 hospitality or luxury brand experience is desired</li><li>Supervisory / Team Leader experience essential</li><li>Central London location </li><li>Incredible company </li><li>Stunning offices</li><li>Genuine progression / career opportunities </li><li>c£30k-£35k (dependent on experience) </li><li>£40k OTE</li></ul> We have a fantastic opportunity for a driven and service led individual, with exceptional standards of customer service and experience as a Team Leader / Supervisor in a client-facing role, to join a world class, 5 corporate hospitality provider based in Central London. The Front of House Team Leader / Assistant Business Managerwill support the business centre's Business Manager, ensuring a high standard of service is provided to clients at all times. Ideally, you will have worked in a 5 hospitality or luxury brand environment. Your professional, driven and client focused nature, the ability to supervise, nurture and motivate a team and experience in an operational or 5 customer service based role, is what we're looking for.What's on offer?Genuine career progression, competitive salary, generous and target achievable bonuses, Employee Assistance Programme, annual weekend getaway, monthly team nights out, discounts with luxury brands across London, STL and more! Key responsibilities as the Team Leader / Assistant Business Manager include: <ul><li>Assisting the Business Manager in the day-to-day running of the building </li><li>Ensuring exceptional customer service is provided to all clients at all times </li><li>Dealing with any client queries and attending client meetings if needed </li><li>Inspiring, motivating and leading your team </li><li>Taking a hands-on approach, undertaking team duties as needed </li><li>Taking on Business Manager responsibilities in their absence </li><li>Maintaining the safety of the building and ensuring the facilities management of the building is maintained and continually updated </li><li>Assisting in the recruitment of team members </li><li>Conducting daily walk rounds to ensure every aspect of the building is to the highest standards </li><li>Assisting the Finance Department as needed </li></ul>What we're looking for: <ul><li>Impeccable standards of customer service and the desire to join an organisation that is recognised as a leader in providing world class levels of service </li><li>Experience in a 5 service or luxury retail/brand role is essential </li><li>Highly organised nature </li><li>Strong communication skills with the ability to liaise at all levels in a tactful and diplomatic way </li><li>Ability to build strong relationships at all levels of the business </li><li>Demonstrable supportive and nurturing leadership qualities </li><li>Proactive problem-solving skills and excellent attention to detail and accuracy </li><li>Well presented, professional and motivated </li></ul>Interested? If this sounds like the role for you and you have the skills and experience we're looking for, then do not hesitate! Please submit your CV ASAP, quoting 'CP - Assistant Business Manager - 5 Corporate Hospitality'

Assistant Business Manager

Burgh Recruitment Ltd

Financial Services AdministratorLocation: RemoteSalary: Up to £40,000 (DoE)Working as part of the team at an Appointed Representative of St. James's Place Plc. An excellent opportunity has arisen for a professional Financial Services Administrator. You will be part of a fast-paced team managing the work generated by the Partner and offering support as required. This business is well established and highly successful. You will be employed by the Practice.The Role: Financial Services Administrator<ul><li>You will be providing a high level of technical and administrative support while maintaining an excellent level of customer service to clients of the Practice</li><li>You will be a point of contact for clients and third parties dealing with general enquiries</li><li>You will be responsible for business submission using bespoke software</li><li>You will need to ensure that business obtained is being processed in a timely way</li><li>Due to the nature of the business, tasks must be completed within a timely manner. </li></ul>You will be expected to have the knowledge to undertake this role, but training can be given in some areas, and you will have the opportunity to progress within the SJP Accreditation frameworkThe Person: Financial Services AdministratorThis is an interesting and challenging role that would suit a confident, numerate and professional individual who enjoys using their initiative and who has a 'can do' working style. <ul><li>You will have been working in Financial Services for several years and have good all-round knowledge which you are looking to expand and develop</li><li>You have excellent IT and communication skills, are highly organised and can make decisions</li><li>Ideally, you have used the CRM Salesforce</li><li>You are a self-starter and able to work with little or no supervision</li><li>It is essential that as a Senior Administrator you are confident in dealing with third parties and can work with total discretion.</li><li>A relevant qualification such as the FPC or progress towards the Level 4 Diploma would be an advantage but is not essential.</li></ul>St. James's Place plc (SJP) is a leading, a highly regarded FTSE 100 Wealth Management company which distributes a range of Investment and Retirement products and financial solutions to a High Net Worth client base. SJP has funds under management in excess of £198.5bn. This business is well established and highly successful. Please note that this Partner Practice will conduct a standard Financial and Identity check on any candidates who are offered a role within this Practice.When applying for this role, you will be directed to the application site of Burgh Recruitment. Please ensure you tick the Privacy Policy box and click the green 'apply to this job' at the bottom of the application page. Once your application is completed, you will receive a confirmation email from Burgh Recruitment.

Financial Services Administrator

Montpellier Resourcing

Up to £35,000 plus excellent bonus and benefitsHybrid working availableDue to exciting expansion and increasing business needs, a fantastic opportunity has arisen for an Investment Administrators to join a dynamic and highly regarded investment company in the heart of London. We are seeking a highly organised and detail-oriented Investment Administrator to join this fantastic team, working to support the Investment Managers and Client Service Executives to deliver exceptional customer service. Candidates must have experience working within a similar role in financial services or investment management.Duties of the Investment Administrator to include:<ul><li>Client Onboarding and Account Management: Open new client accounts while adhering to strict Anti-Money Laundering (AML) regulations, process and monitor account amendments for any changes in client information, and manage account closures efficiently.</li><li>Portfolio Transfers and Reporting: Provide comprehensive administrative support for portfolio transfers both in and out, and obtain and review Capital Gains Tax (CGT) information.</li><li>Internal Transactions and Data Management: Execute internal transfers of holdings between accounts, and facilitate, manage, and file client correspondence and records in a timely and efficient manner, ensuring data accuracy.</li><li>Process Improvement and Team Collaboration: Contribute to support staff meetings by suggesting improvements to procedures and processes, fostering a culture of continuous improvement.</li><li>Client Communication and Reception Support: Respond promptly to telephone calls, take and pass on clear messages, projecting a positive image of the organization, and provide ad hoc administration support, including reception cover as required (answering calls, welcoming guests, and preparing for meetings).</li></ul>Requirements for the successful Investment Administrator:<ul><li>Prior assistant or administrative experience working within financial services, investment, or wealth management role.</li><li>Knowledge of relevant regulatory frameworks.</li><li>High attention to details, levels of accuracy and organisational skills</li></ul>This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Associates Resourcing Limited are those of an Employment Agency

Investment Administrator

Fynity

Backend Web DeveloperThis is an initial Fixed-term Contract (6-12 months) with the view to make it permanent.Location: Fully Remote (UK)Salary: £38,000 - £48,000 (DOE)The role:We enjoy making the complex simple for our clients. We create websites, campaigns and digital products for professional services clients, arts, fashion, and e-retailers. You'll be joining an experienced, collaborative team working across a range of client projects, helping to maintain and enhance existing sites as well as build new ones from the ground up.This role will focus on backend development: solving complex technical challenges, integrating external systems, developing custom plugins, and ensuring our Craft CMS builds are robust, scalable and high-performing.You'll have the opportunity to contribute to the technical direction of projects, helping shape solutions and supporting the ongoing evolution of our development approach.It's important that you can think creatively about problem-solving, challenge approaches where necessary, and take pride in delivering well-structured, maintainable code that supports long-term client relationships.Required skills:<ul> <li>Strong PHP development skills.</li><li>Experience working with Craft CMS and Craft Commerce.</li><li>Comfortable developing custom plugins and modules within Craft.</li><li>Familiarity with integrating third-party APIs and external systems.</li><li>Experience of version control using Git.</li><li>Understanding of front-end technologies (HTML, CSS, JavaScript) and ability to work full-stack when required.</li><li>Ability to write clear, maintainable and well-documented code.</li></ul> Desired skills:<ul> <li>Experience managing hosting environments and deployment workflows.</li><li>Knowledge of performance optimisation and caching strategies.</li><li>Familiarity with Composer and modern PHP development practices.</li><li>Experience with e-commerce functionality within Craft Commerce.</li></ul> What you'll be expected to do:<ul> <li>Develop and maintain backend systems across a range of Craft CMS and Craft Commerce projects.</li><li>Build and maintain custom plugins and integrations with external APIs and services.</li><li>Collaborate with project managers, designers, and front-end developers to deliver technically sound solutions.</li><li>Support and troubleshoot existing sites, identifying performance, security or architectural improvements.</li><li>Contribute to the evolution of our development processes and best practices.</li><li>Participate in internal reviews, team discussions and (virtual) social events.</li></ul> If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.

Backend Developer

Frontend Web DeveloperThis is an initial 12-month Fixed-term Contract (Maternity cover) with the view to make it permanent.Location: Fully Remote (UK)Salary: £35,000 - £42,000 (DOE)The role:We enjoy making the complex simple from our clients. We create websites, campaigns and digital products for professional services clients, arts, fashion, and e-retailers. You'll be working with an experienced team across a range of clients. You'll assist with maintaining and developing new functionalities on existing sites and work of new sites where you will take ownership of translating designs into finished products that perform highly. We are proud of our long-term client relationships, and you'll be helping us maintain them by keeping the websites under our care in good shape.It is important that you can push and challenge the team's approach to tasks to ensure that we deliver high quality services to clients. You will work closely with the creative team developing and prototyping ideas. Strong attention to detail and caring about your work is crucial to us. It's not just about getting a project across the line but setting it up for on-going development and supportJob description:Required skills:<ul> <li>Strong HTML, CSS (We use Tailwind CSS), PHP and JavaScript skills.</li><li>Ability to translate designs into responsive sites.</li><li>Knowledge of working with CMSs - we use Craft CMS and Craft Commerce.</li><li>Experience of version control with Git.</li><li>You'll love consistent naming convention.</li><li>Documentation skills to maintain the accuracy and completeness of project documents.</li></ul> Desired skills:<ul> <li>Experience building emails.</li><li>Experience building commerce sites.</li></ul> What you'll expected to do:<ul> <li>Work on a variety of projects assigned to you, building sites from initial designs to finished, functioning articles. Your output will range from individual templates, to landing pages, complex multipage brochure websites and high performing Craft Commerce sites.</li><li>Manage complexity - Using HTML, CSS and JavaScript, alongside the twig templating language you'll build accessible, mobile first, Craft CMS sites that are enhanced by advanced interactive functionality.</li><li>Build e-commerce sites on Craft Commerce.</li><li>Collaborate with project managers and other team members to understand project requirements and develop solutions that meet those requirements.</li><li>Client management - Occasionally attending or leading calls with clients to explain technical details, amends or manage delivery timelines.</li><li>Test websites across browsers and devices to identify and fix any responsive, performance or accessibility-based issues that ensure the best user experience for all.</li><li>Have good attention to detail and problem-solving skills</li><li>Participate in the team - for example attend social (virtual) events.</li></ul> If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.

Frontend Developer

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