customer care specialist, operations Jobs in Istanbul

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customer services professional-technical support

customer specialist

Kraft Heinz

<div>
 
 Job Description
 
 
 
 
 About Job
 
 
 
 We have an excellent opportunity available for a Customer Service Specialist to make a difference at Kraft Heinz. You&rsquo;ll be working in a high-performing team, alongside peers who are always trying to reach the next level.
 
 
 
 About The Role
 
 
 
 In this position, ensuring robust and effective order processing methods. Working in SAP and Excel to input and process orders and deliveries to ensure optimal flow of goods to customers.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support demand planning team and sales team on building forecasts and plans to drive growth in IMS.
 </li>
 <li>
 Securing monthly turnover of business unit by issuing invoicing on SAP on time and doing monthly reconciliations with Finance team.
 </li>
 <li>
 Analyzing customer service metrics and providing insights to stakeholders to inform business decisions.
 </li>
 <li>
 OTIF focuses on each order. Good communication with logistics manager, demand planner and customers to ensure availability of products in accordance with SNOP Meetings.
 </li>
 <li>
 Dealing with customer queries (price enquiries- tracking of orders etc.)
 </li>
 <li>
 Driving service excellence through customer service team in order to meet or exceed customer service expectations.
 </li>
 <li>
 Ensuring understanding of customer service needs and driving service projects to meet or exceed them etc.
 </li>
 <li>
 Focusing on CS KPIs as OTIF &amp; CFR for each order. Ensuring product availability through good communication with logistics, demand and customers as aligned in SNOP meetings.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Degree is in Engineering- Business Management- International Trade or relevant degrees.
 </li>
 <li>
 1-3 years of S&amp;OP and Logistic related activities (customer service- demand &amp; supply- logistic execution)
 </li>
 <li>
 Advanced knowledge of Excel (data filters- VLOOKUP- Pivot Tables)
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Ability to communicate with excellence and simplify issues in comprehensive plan for action
 </li>
 <li>
 Advanced knowledge of SAP OTC processes- ERP Programs
 </li>
 <li>
 Preferably fluent in English
 
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We&rsquo;re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.
 
 
 No matter the brand, we&rsquo;re united under one vision To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we&rsquo;re transforming the food industry with bold thinking and unprecedented results. If you share our passion &ndash; and are ready to create the future, build a legacy, and lead as a global citizen &ndash; there&rsquo;s only one thing to do join our table and let&rsquo;s make life delicious!
 
 
 Our Culture of Ownership, Meritocracy &amp; Collaboration
 
 
 We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level &ndash; from entry-level intern to senior leader &ndash; to own their work. We share a responsibility to think like Owners &ndash; to be mindful of the collective and sustained success of Kraft Heinz &ndash; which we apply to every situation, every day. As part of Kraft Heinz, you're supported to grow and achieve. You&rsquo;re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level &ndash; and you&rsquo;ll be rewarded. You&rsquo;re given opportunities to leave a mark and build a legacy. But you won&rsquo;t do it alone. You&rsquo;re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.
 
 
 Location(s)
 
 
 Istanbul Branch
 
 
 
 Kraft Heinz is an Equal Opportunity Employer &ndash; Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes
 
 
 .
 
</div>

Customer Service Specialist

L'Oréal

<div>
 The world leader in beauty, present in 150 countries on five continents! Our 36 international brands include L&rsquo;Or&eacute;al Paris, Kiehl&rsquo;s, Vichy, Giorgio Armani Beauty, Garnier, Yves Saint Laurent Beaut&eacute;, Ralph Lauren, Maybelline New York, K&eacute;rastase, Biotherm, Lanc&ocirc;me, NYX PMU, L&rsquo;Or&eacute;al Professionnel, Vichy, La Roche-Posay, Diesel, Cerave and more.
 
 
 For more than a century, L&rsquo;Or&eacute;al has devoted itself solely to one business: beauty. We strive to be the 1st beauty-tech company all around the world! Beauty is a powerful force that moves us. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. Our ambition for the coming years is to create the beauty that moves the world!
 
 
 If you are ready to take charge of your career and join us on our quest for the next billion consumers, follow us to get the insider scoop on our business, culture, and tips on how to join us to shape the future of beauty. Join our Operations/Supply Chain Team!
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Accountable for end to end order processing, ensuring data integrity and seamless transfer of all customer orders into SAP via Idoc and integration system controls.
 </li>
 <li>
 Proactively ensure order processing and follow-up until the delivery to achieve OTFR (On Time Fill Rate) and OTIF (On Time In Full) targets with customer oriented approach
 </li>
 <li>
 Develop Colaboration projects with clients (Data exchanges, flow optimization,Service Rate, KPI&rsquo;s, OSA, stock in trade etc.)
 </li>
 <li>
 Manage system incidents (SAP and domestic tools) and continuously seek opportunities to improve and optimize OTC process,driving new initiatives and implementing improvement projects.
 </li>
 <li>
 Identify customer needs and define related strategy with Customer Care Manager and sales team
 </li>
 <li>
 Efficiently answer the client requirements (deadlines, shortages, information, disputes) and record, analyze and follow up the dispute situations (complains, deductions, returns etc.) in accordance with the Credit Control, sales and controlling teams, and physical distribution
 </li>
 <li>
 Oversee the delivery process post-order execution, coordinating with internal teams to anticipate and resolve any potential delays to secure on time delivery.
 </li>
 <li>
 Ensure that you reinforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment
 </li>
 <li>
 Stay in touch with Credit Control department in order to identify any credit risks and to implement adapted corrective actions
 </li>
 <li>
 Communicate towards the hierarchy in case of problems and implement adapted corrective actions and ensure the continuity of service
 
 
 </li>
 </ul>
 
 Do You Have What It Takes
 
 
 
 <ul>
 <li>
 University degree and excellent communication skills in English,
 </li>
 <li>
 Minimum 1 years of experience in customer service and/or logistics,
 </li>
 <li>
 Consumer oriented spirit with service as a priority in order to establish a personalized relationship with the client, and optimize the service level
 
 
 </li>
 </ul>
 
 What Could L&rsquo;or&eacute;al Offer You
 
 
 
 <ul>
 <li>
 The ultimate place to win and achieve your career dreams if you take initiative and push the boundaries while helping others shine along the way
 </li>
 <li>
 Work with some of the biggest brands and experts in the business, and the most passionate people
 </li>
 <li>
 A diverse environment
 </li>
 <li>
 Opportunity to be at the center of digital transformation
 </li>
 <li>
 World class training and development
 
 
 </li>
 </ul>
 
 #WEARELOREAL
 
</div>

Customer Care Specialist, Operations

The world leader in beauty, present in 150 countries on five continents! Our 36 international brands include L’Oréal Paris, Kiehl’s, Vichy, Giorgio Armani Beauty, Garnier, Yves Saint Laurent Beauté, Ralph Lauren, Maybelline New York, Kérastase, Biotherm, Lancôme, NYX PMU, L’Oréal Professionnel, Vichy, La Roche-Posay, Diesel, Cerave and more.
 
For more than a century, L’Oréal has devoted itself solely to one business: beauty. We strive to be the 1st beauty-tech company all around the world! Beauty is a powerful force that moves us. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. Our ambition for the coming years is to create the beauty that moves the world!
 
If you are ready to take charge of your career and join us on our quest for the next billion consumers, follow us to get the insider scoop on our business, culture, and tips on how to join us to shape the future of beauty. Join our Operations/Supply Chain Team!
 
WHAT YOU’LL DO
 
<ul>
<li>Accountable for end to end order processing, ensuring data integrity and seamless transfer of all customer orders into SAP via Idoc and integration system controls.</li>
<li>Proactively ensure order processing and follow-up until the delivery to achieve OTFR (On Time Fill Rate) and OTIF (On Time In Full) targets with customer oriented approach</li>
<li>Develop Colaboration projects with clients (Data exchanges, flow optimization,Service Rate, KPI’s, OSA, stock in trade etc.)</li>
<li>Manage system incidents (SAP and domestic tools) and continuously seek opportunities to improve and optimize OTC process,driving new initiatives and implementing improvement projects.</li>
<li>Identify customer needs and define related strategy with Customer Care Manager and sales team</li>
<li>Efficiently answer the client requirements (deadlines, shortages, information, disputes) and record, analyze and follow up the dispute situations (complains, deductions, returns etc.) in accordance with the Credit Control, sales and controlling teams, and physical distribution</li>
<li>Oversee the delivery process post-order execution, coordinating with internal teams to anticipate and resolve any potential delays to secure on time delivery.</li>
<li>Ensure that you reinforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment</li>
<li>Stay in touch with Credit Control department in order to identify any credit risks and to implement adapted corrective actions</li>
<li>Communicate towards the hierarchy in case of problems and implement adapted corrective actions and ensure the continuity of service</li>
</ul>
DO YOU HAVE WHAT IT TAKES
 
<ul>
<li>University degree and excellent communication skills in English,</li>
<li>Minimum 1 years of experience in customer service and/or logistics,</li>
<li>Consumer oriented spirit with service as a priority in order to establish a personalized relationship with the client, and optimize the service level</li>
</ul>
WHAT COULD L’ORÉAL OFFER YOU
 
<ul>
<li>The ultimate place to win and achieve your career dreams if you take initiative and push the boundaries while helping others shine along the way</li>
<li>Work with some of the biggest brands and experts in the business, and the most passionate people</li>
<li>A diverse environment</li>
<li>Opportunity to be at the center of digital transformation</li>
<li>World class training and development</li>
</ul>
#WEARELOREAL

Turk Telekom

<div>
 
 
 Responsibilities
 
 
 
 
 
 
 &middot; Responsible for continuous improvement of end-to-end customer experience, focus on growing customer base, increasing brand perception and guiding the organization through consumer insights.
 
 
 &middot; Designing and implementing customer experiences that reflects the desired company customer strategy, increasing customer satisfaction and profitability for the business,
 
 
 &middot; Initiating projects for cross-functional teams to investigate and resolve the root cause of customer experience deficiencies.
 
 
 &middot; Continuously testing initiatives for the best product, channel and segmented customer experience,
 
 
 &middot; Coordinating with multiple departments to address critical issues and resolve issues with satisfactory results.
 
 
 &middot; Interpreting and consolidating direct and indirect customer feedback from various sources such as customer surveys,
 
 
 &middot; Using analytical methods to understand the customers behavior patterns and create solutions,
 
 
 &middot; Ensuring that customer requests are handled quickly and accurately at all contact points (calls, e-mails, etc.),
 
 
 &middot; Evaluating regulatory demands from the customer experience perspective and designing processes accordingly.
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 &middot; Bachelor&rsquo;s degree (Engineering, Business Administration, Economics, Social Sciences),
 
 
 &middot; Min. 2 years of experience in customer experience projects, product, service, process management or corporate sales,
 
 
 &middot; Experience in leading a fast pace technology environment with clearly demonstrated results in owning customer experience and success,
 
 
 &middot; Customer-driven mindset with a desire and ability to identify and resolve enterprise-level customer problems,
 
 
 &middot; Along with a focus on details and a drive for improvement, exceptional analytical, creative, communication and project management skills,
 
 
 &middot; Demonstrated track record of using data analytics to drive increased value for customers,
 
 
 &middot; Strong organizational, problem solving and planning skills, including ability to priorities and negotiate competing goals,
 
 
 &middot; Highly self-motivated, flexible and energetic,
 
 
 &middot; Fluency in English,
 
 
 
 
 
 
 
 
 
 &Ccedil;al&inodot;&scedil;an aday ayd&inodot;nlatma metnimiz i&ccedil;in:
 
 
 
 https://turktelekomkariyer.com.tr/yasal-politikalar/aydinlatma-metni/
 
</div>

Customer Experience Specialist / Senior Specialist

GoStudent

<div>
 
 
 You want more than just a job? Then you&rsquo;ve come to the right place!
 
 At GoStudent, you shape the education of students and the adults of tomorrow! We are now looking for a dedicated Customer Service Specialist to support our physical learning centres in Germany.
 
 
 
 
 
 
 Place of work
 
 
 
 Istanbul (hybrid) or Turkey (remote)
 
 
 
 
 
 
 Your role on our mission:
 
 
 
 
 
 
 The perfect combination &ndash; you manage sales &amp; customer support &ndash; from the first conversation to long-term care:
 
 
 
 
 <ul>
 <li>
 Advise &amp; convince &ndash; You consult parents and students, recommend the right learning solutions and arrange appointments with our tutoring centres in Germany.
 </li>
 <li>
 Handle calls &ndash; You manage inbound calls from new and existing customers and perform outbound calls when required.
 </li>
 <li>
 Turn interest into action &ndash; You inform families about our offers and encourage them to book an appointment.
 </li>
 <li>
 Support customers &ndash; You provide ongoing support to existing customers with their inquiries and requests.
 </li>
 <li>
 Administration &ndash; You perform administrative tasks related to customer records, follow-ups, and ensure smooth processes.
 </li>
 </ul>
 
 
 
 
 
 Your impact will be measured by:
 
 
 
 
 
 <ul>
 <li>
 Conversion Rate &ndash; Turning potential new customers into appointments.
 </li>
 <li>
 Appointment Arrival Rate &ndash; Ensuring booked customers show up to the meetings you booked.
 </li>
 <li>
 Customer Care excellence &ndash; Handling inbound &amp; outbound calls effectively while meeting team targets.
 </li>
 </ul>
 
 
 
 
 
 What you will bring:
 
 
 
 
 
 <ul>
 <li>
 Native-level German skills &ndash; You communicate confidently with German-speaking parents and students and get them excited about our offering.
 </li>
 <li>
 Sales mindset &amp; initiative &ndash; You love to convince people, set yourself ambitious goals, and actively contribute to team success.
 </li>
 <li>
 Communication skills &ndash; You are persuasive, empathetic, and able to build trust with families.
 </li>
 <li>
 Experience &ndash; Background in customer service, telesales, or call center roles is preferred (but not mandatory).
 </li>
 <li>
 Organizational talent &ndash; You handle multiple tasks (calls, admin, follow-ups) with attention to detail.
 </li>
 <li>
 Target Focus &ndash; You are motivated by KPIs and enjoy celebrating when you achieve them.
 </li>
 </ul>
 
 
 
 
 💡
 
 Your future:
 
 This role is your springboard into the world of Sales &amp; Customer Success &ndash; and beyond. Your success determines your next step!
 
 
 
 
 
 
 Our way to develop your full potential::
 
 
 
 
 
 <ul>
 <li>
 Flexible working &ndash; Based in Turkey: choose between remote or working in our Istanbul office.
 </li>
 <li>
 Career growth &ndash; Continue your career with clear development paths and our Spark! Growth &amp; Development program. Access thousands of courses on LinkedIn Learning, our Spark! Mentorship program and monthly learning sessions.
 </li>
 <li>
 Work Smart, Play Hard &ndash; Join regular team and office events, celebrate successes, and enjoy a fun, supportive atmosphere.
 </li>
 <li>
 All-round support &ndash; Benefit from a comprehensive Employee Support Program &ndash; for you and your loved ones.
 </li>
 </ul>
 
 
 
 
 
 Openness Statement
 
 
 
 
 
 
 We value your unique skills and passion. We don't hire based on age, gender, nationality or political opinion - we value your talent and motivation. Even if you're a unicorn - just like GoStudent: do you believe in having a positive impact? Then apply, even if you don't meet all the requirements. Diversity makes us more creative, more innovative and stronger.Want to find out more? Then visit our career page &ldquo;who we are&rdquo;!
 
 
 
 
 
 If you are ready to rethink education with us, develop yourself in an ambitious team and have a real impact - then apply now! 🚀
 
 
 
 
 
 Please upload your CV in PDF format, preferably in English as DOC format may not be supported.
 
 
 
 
 
 Disclose Privacy &amp; Compliance Information
 
</div>

Customer Support Specialist – Germany (based in Turkey)

<div>
 The world leader in beauty, present in 150 countries on five continents!
 
 
 Our 34 international brands include L&rsquo;Or&eacute;al Paris, Kiehl&rsquo;s, Vichy, Giorgio Armani Beauty, Garnier, Yves Saint Laurent Beaut&eacute;, Ralph Lauren, Maybelline New York, K&eacute;rastase, Biotherm, Viktor&amp;Rolf, Urban Decay, Lanc&ocirc;me, NYX PMU, L&rsquo;Or&eacute;al Professionnel, Vichy, La Roche-Posay, Diesel, Cerave and more.
 
 
 For more than a century, L&rsquo;Or&eacute;al has devoted itself solely to one business: beauty. We strive to be the 1
 
 st
 
 
 beauty-tech
 
 company all around the world!
 
 
 The group's mission is to provide the best in cosmetics
 
 innovation
 
 to women and men around the world with respect for their
 
 diversity
 
 . We want to bring
 
 beauty to all people
 
 . Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires.
 
 
 If you are ready to take charge of your career and join us on our quest for the next billion consumers, follow us to get the insider scoop on our business, culture, and tips on how to join us to shape the future of beauty. Join us!
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Strategically define and manage stock parameters to optimize inventory levels while ensuring exceptional service to customers.
 </li>
 <li>
 Maintain a close watch on sell-in performance, fostering strong collaboration with Demand Planning, Sales, and Logistics teams to ensure alignment and responsiveness.
 </li>
 <li>
 Communicate monthly rolling 12-month schedule requirements to manufacturing facilities.
 </li>
 <li>
 Proactively analyze and resolve short- and mid-term availability challenges through close collaboration with factories.
 </li>
 <li>
 Develop and update procurement methods and parameters, including comprehensive logistic specifications.
 </li>
 <li>
 Collaborate with suppliers to implement and monitor action plans aimed at enhancing logistical services and performance.
 </li>
 <li>
 Establish and define preliminary logistical specifications for all new product references, ensuring smooth introductions.
 </li>
 <li>
 Maintain and update the product catalogue, ensuring accuracy and completeness.
 </li>
 <li>
 Monitor and analyze customer satisfaction through key Supply Chain KPIs, including Service Rate, Lead Time, OLA/OSA and Delivery Conditions.
 </li>
 <li>
 Identify, develop, and implement innovative service offerings (e.g., Next Day Delivery, customized delivery schedules, enhanced Service Level Agreements, customer prioritization) to significantly amplify the customer experience.
 </li>
 <li>
 Act as the primary advocate for customer satisfaction, owning the global Net Promoter Score (NPS) with a holistic 360-degree approach; identify core customer needs, expectations, and pain points, aligning them with business objectives.
 </li>
 <li>
 Drive continuous improvement initiatives for B2B tools, enhancing capabilities related to stock visibility, customer experience, and project management.
 </li>
 <li>
 Engage in proactive communication with business teams, Distributors, and Key Accounts regarding supply chain matters, diligently monitoring product supply risks and issuing timely notifications of potential issues.
 </li>
 <li>
 Track distributor sell-through data and implement necessary internal and external adjustments, including the effective management of stock in trade by using Vendor Managed Inventory (VMI).
 </li>
 <li>
 Collaborate cross-functionally with Customer Care, Supply Chain, and Sales &amp; Operations Planning teams to define and refine customer segmentation strategies.
 </li>
 <li>
 Ensure the implementation and rigorous adherence to the Charter of Commitment across all relevant operations.
 
 
 </li>
 </ul>
 
 Do You Have What It Takes
 
 
 
 <ul>
 <li>
 Min 4 years of experience in supply chain
 </li>
 <li>
 Strong analytical problem-solving skills
 </li>
 <li>
 Good communication and negotiation skills
 </li>
 <li>
 Excellent communication skills in English
 </li>
 <li>
 Advanced level of MS Office Applications
 </li>
 <li>
 Ambitious, confident, and able to take initiative
 
 
 </li>
 </ul>
 
 What Could L&rsquo;or&eacute;al Offer You
 
 
 
 <ul>
 <li>
 The ultimate place to win and achieve your career dreams if you take initiative and push the boundaries while helping others shine along the way
 </li>
 <li>
 Work with some of the biggest brands and experts in the business and the most passionate people
 </li>
 <li>
 A diverse environment
 </li>
 <li>
 Enablement to contribute to sustainability
 </li>
 <li>
 Opportunity to be at the center of digital transformation
 </li>
 <li>
 World-class training and development
 
 
 </li>
 </ul>
 #WEARELOREAL
 
 
 Take a closer look at our world here!
</div>

Supply Planning & Customer Experience Specialist, L'Oréal Dermatological Beauty & Professional Products

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Customer Service Specialist

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Customer Care Specialist, Operations

Customer Care Specialist, Operations

Customer Experience Specialist / Senior Specialist

Customer Support Specialist – Germany (based in Turkey)

Supply Planning & Customer Experience Specialist, L'Oréal Dermatological Beauty & Professional Products