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BIGO

<div>
 
 
 About BIGO
 
 
 
 
 
 
 BIGO Technology (BIGO) is one of the fastest-growing Singapore technology companies, with more than 30 offices and 6 R&amp;D centres around the world. Powered by Artificial Intelligence technology, BIGO's video-based products and services have gained immense popularity, with users in more than 150 countries. These include Bigo Live (live streaming) and Likee (short-form video).
 
 
 
 
 
 BIGO is dedicated to connecting the world and to enabling everyone to share their beautiful moments. With a vision to be a content platform that inspires one billion people's lives, BIGO aims to empower a new generation of users with an exciting new social language where they can showcase, discover and stay connected in a positive and creative online environment.
 
 
 
 
 
 Job Title: Senior User Operations &ndash; Live Streaming
 
 
 Location: Istanbul, Turkey
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 1. Handle all VIP customer inquiries efficiently with a strong sense of professionalism and urgency.
 
 
 2. Provide personalized operational support to high-value VIP users by understanding their behavior and preferences, promoting relevant platform features, and enhancing their live-streaming experience.
 
 
 3. Track VIP user re-charge behavior and retention data, actively collect user feedback, and identify actionable insights to improve user satisfaction and extend lifecycle value.
 
 
 4. Build and maintain strong, trust-based relationships with VIP users by becoming a reliable, go-to advisor.
 
 
 5. Collaborate closely with internal teams (content, moderation, product, etc.) to resolve user issues and continuously improve the overall user experience.
 
 
 6. Design and run user engagement campaigns to improve user retention, increase platform usage, and support revenue growth.
 
 
 
 
 
 
 
 
 
 Requirements:
 
 
 
 1. Turkish and fluent English language (both written and spoken).
 
 
 2. Proven experience in VIP customer management or user operations&mdash;preferably within the live-streaming, gaming, or internet industry.
 
 
 3. Strong customer-first mindset: passionate about user satisfaction, with excellent communication, negotiation, and interpersonal skills.
 
 
 4. Strong project management skills with the ability to multitask and prioritize effectively.
 
 
 5. Willingness to work flexible hours, including night shifts based on user demand (night shift compensation provided).
 
</div>

Customer Service Specialist

GoStudent

<div>Du suchst mehr als nur einen Job? Dann bist du bei uns genau richtig! Bei GoStudent gestaltest du die Bildung von Sch&uuml;ler:innen und den Erwachsenen von morgen! Wir suchen jetzt eine:n engagierte:n Customer Support Specialist, der/die unsere physischen Lernzentren in Deutschland unterst&uuml;tzt. 


Standort 
Istanbul (hybrid) oder T&uuml;rkei (remote) 


Deine Rolle auf unser Mission:

Die perfekte Kombination &ndash; Du steuerst Vertrieb &amp; Customer Support &ndash; vom ersten Gespr&auml;ch bis zur langfristigen Betreuung. 

<ul>
<li>Beraten &amp; &uuml;berzeugen &ndash; Du ber&auml;tst Eltern und Sch&uuml;ler:innen, empfiehlst die passenden Lernl&ouml;sungen und vereinbarst Termine mit unseren Nachhilfezentren in Deutschland.
</li>
<li>Inbound &amp; Outbound Calls &ndash; Du bearbeitest eingehende Anrufe von neuen und bestehenden Kund:innen und f&uuml;hrst bei Bedarf auch aktive Anrufe durch.
</li>
<li>Leads konvertieren &ndash; Du begeisterst Familien f&uuml;r unsere Nachhilfe-Angebote und wandelst ihr Interesse erfolgreich in gebuchte Termine um.
</li>
<li>Bestehende Kund:innen unterst&uuml;tzen &ndash; Du beantwortest Anfragen und gehst auf W&uuml;nsche unserer Kund:innen ein.
</li>
<li>Administrative Aufgaben &ndash; Du pflegst Kundendaten, f&uuml;hrst Follow-ups durch und sorgst f&uuml;r reibungslose Abl&auml;ufe.</li></ul> 

Deine Wirkung wird gemessen an:
<ul>
<li>Conversion Rate &ndash; Wie viele potenzielle Neukund:innen Du in Termine verwandelst.
</li>
<li>Appointment Arrival Rate &ndash; Sicherstellen, dass gebuchte Kund:innen auch zu den vereinbarten Terminen erscheinen.
</li>
<li>Exzellenter Kundenservice &ndash; Effektives Handling von Inbound- und Outbound-Calls in Einklang mit den Teamzielen.</li></ul> 

Das bringst Du mit:
<ul>
<li>Deutsch auf Muttersprachenniveau &ndash; Du kommunizierst sicher mit deutschsprachigen Eltern und Sch&uuml;ler:innen und kannst sie f&uuml;r unser Angebot begeistern.
</li>
<li>Sales-Mindset &amp; Eigeninitiative &ndash; Du liebst es, Menschen zu &uuml;berzeugen, setzt dir ehrgeizige Ziele und tr&auml;gst aktiv zum Teamerfolg bei.
</li>
<li>Kommunikationsst&auml;rke &ndash; Du &uuml;berzeugst, h&ouml;rst genau zu, findest L&ouml;sungen und schaffst es, Vertrauen aufzubauen.
</li>
<li>Erfahrung &ndash; Idealerweise bringst du erste Erfahrungen im Kundenservice, Telesales oder in Call Centern mit (kein Muss).
</li>
<li>Organisationstalent &ndash; Du jonglierst m&uuml;helos zwischen Calls, Admin-Aufgaben und Follow-ups und achtest auf Details.
</li>
<li>Zielorientierung &ndash; Du arbeitest gern mit KPIs und hast Freude daran, deine Erfolge zu feiern.</li></ul> 

 Deine Zukunft: Diese Rolle ist dein Sprungbrett in die Welt des Vertriebs &amp; Customer Care &ndash; und dar&uuml;ber hinaus. Dein Erfolg bestimmt deinen n&auml;chsten Schritt! 


Unser Weg, dein volles Potenzial zu entfalten:
<ul>
<li>Flexibel arbeiten &ndash; Standort T&uuml;rkei: Entscheide dich f&uuml;r Remote oder f&uuml;r unser B&uuml;ro in Istanbul.</li>
<li>Wir wachsen zusammen: Wachse mit klaren Entwicklungspfaden und unserem Spark! Growth &amp; Development Programm. Erhalte Zugang zu tausenden Kursen auf LinkedIn Learning, unserem Spark! Mentorship-Programm und monatlichen Learning Sessions.</li>
<li>Work Smart, Play Hard: Freue dich auf regelm&auml;&szlig;ige Team- und Office-Events, feiere Erfolge gemeinsam und erlebe eine unterst&uuml;tzende, motivierende Atmosph&auml;re.</li>
<li>Rundum-Support &ndash; Profitiere von einem umfassenden Employee Support Program &ndash; nicht nur f&uuml;r dich, sondern auch f&uuml;r deine Liebsten.</li></ul> 


Unser Bekenntnis zu Offenheit

Wir sch&auml;tzen deine einzigartigen F&auml;higkeiten und deine Leidenschaft. Wir stellen nicht nach Alter, Geschlecht, Nationalit&auml;t oder politischer Meinung ein &ndash; bei uns z&auml;hlen dein Talent und deine Motivation. Selbst wenn du ein Einhorn bist &ndash; genau wie GoStudent: Glaubst du daran, einen positiven Einfluss zu haben? Dann bewirb dich, auch wenn du nicht alle Anforderungen erf&uuml;llst. Vielfalt macht uns kreativer, innovativer und st&auml;rker.

M&ouml;chtest du mehr erfahren? Dann besuche unsere Karriereseite unter &bdquo;Wer wir sind&quot;!

Bist du bereit, mit uns Bildung neu zu denken, dich in einem ambitionierten Team weiterzuentwickeln und einen echten Impact zu haben &ndash; dann bewirb dich jetzt!

Bitte lade deinen Lebenslauf im PDF-Format hoch, vorzugsweise auf Englisch, da das DOC-Format m&ouml;glicherweise nicht unterst&uuml;tzt wird.

Disclose Privacy &amp; Compliance Information</div>

Customer Support Specialist – Deutschland

Turk Telekom

<div>
 
 TT Payment and E-Money Services is T&uuml;rk Telekom Group&rsquo;s fintech arm and is licensed by the Central Bank of Turkey. By being at the intersection of finance, technology, and telecom we have an amazing potential to deliver high quality products and services that will become integral parts of our customers&rsquo; lives.
 
 
 
 
 
 We are on a fast growth track and planning to deploy several products in the next two years. Our products will bring safe, easy to use and innovative payment solutions to millions of consumers and companies.
 
 
 
 
 
 We believe that a great product is the most important and long lasting differentiator in a highly competitive area. We believe that in order to create a great product, we have to have an excellent understanding of our customers&rsquo; needs which can only be achieved by being in touch with them on a consistent basis.
 
 
 
 
 
 As a Product Management Specialist / Sr. Specialist you have the end-to-end responsibility from certain products and features.
 
 
 
 
 
 
 What will you do?
 
 
 <ul>
 <li>
 Assist Sr. Product Manager in defining product strategy and improve our customers&rsquo; experience using data and intuition
 </li>
 <li>
 Deeply understand customer needs through qualitative and quantitative research and by spending time with them
 </li>
 <li>
 Prioritize over hundreds of requests from customers, colleagues, and partners
 </li>
 <li>
 Collaborate with UX design, customer research, engineering, marketing, and analytics partners
 </li>
 <li>
 Identify new growth opportunities via quantitative research, UX studies, and reviews of industry-standard methodologies
 </li>
 <li>
 Proactively monitor key performance metrics to support and inform product decision making
 </li>
 <li>
 Take responsibility from day one in delivering high quality financial products
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Graduation from a top-tier university
 </li>
 <li>
 Minimum 1 years of experience, mostly within product management (5 years for Sr. Specialist)
 </li>
 <li>
 Strong empathetic skills and passion for learning
 </li>
 <li>
 Excellent organization and prioritization skills
 </li>
 <li>
 Humility
 </li>
 </ul>
 
 
 
 
 
 What would be a plus?
 
 
 <ul>
 <li>
 Knowledge of UX/UI design
 </li>
 <li>
 Experience in user flows and diagrams
 </li>
 <li>
 Understanding agile methodology
 </li>
 <li>
 Experience bridging between business and tech
 </li>
 </ul>
 
 
 
 
 
 Location:
 
 Istanbul - Ankara
 
 
 
 
 
 
 
 
 
 &Ccedil;al&inodot;&scedil;an aday ayd&inodot;nlatma metnimiz i&ccedil;in:
 
 
 
 
 
 https://www.turktelekomkariyer.com/aydinlatma-metni.aspx
 
 
 
</div>

Financial Technologies Product Management Specialist / Sr. Specialist

Token Finansal Teknolojiler

<div>
 
 
 Step into the future of fintech with us!
 
 
 
 
 
 
 We&rsquo;re not just a company; we&rsquo;re a dynamic team of innovators pushing the boundaries of what&rsquo;s possible. We're on the lookout for passionate, forward-thinking Operation Project Assistant -TokenFlex to join us on this exciting journey! Marketing Project works cross-functionally to help businesses start using Token products as and quickly as possible.
 
 
 
 
 
 
 🔍Who We Are
 
 
 
 
 
 
 At Token Financial Technologies, we lead Turkey&rsquo;s fintech revolution, empowering over 800,000 users and handling nearly 4 million transactions daily. Our flagship solutions, &Ouml;dero and TokenFlex, redefine payment systems and corporate benefits with cutting-edge technology. As part of Ko&ccedil; Holding and partnering with Beko, we&rsquo;re a team of innovators dedicated to driving progress and making a real impact in the financial world. We are looking for Operations Specialist/ Senior Operations Specialist from a banking or e-commerce background to join our Operations and Customer Support Team.
 
 
 
 
 
 
 
 
 
 ✨ What You&rsquo;ll Be Rocking
 
 
 
 
 
 <ul>
 <li>
 Checking customer documents in activation processes and ensuring activations
 </li>
 <li>
 Following up document management and digital archive processes, sending customer documents to digital archive and ensuring control with system reports.
 </li>
 <li>
 Supporting customer insights tracking, analysis and reporting processes.
 </li>
 <li>
 Controlling workflows in courier operations, making month-end transaction reconciliations
 </li>
 <li>
 Assigning customer requests to field teams and reporting
 </li>
 </ul>
 
 
 
 
 
 🎯 The Perfect Fit
 
 
 
 
 
 <ul>
 <li>
 Minimum 1 year of experience working with customer operations or field teams in previous companies
 </li>
 <li>
 Graduated from relevant departments of universities
 </li>
 <li>
 Experienced in using MS Office applications effectively, especially Excel reporting
 </li>
 <li>
 Experienced in using CRM and Operations Management Systems.
 </li>
 <li>
 Able to adapt to intense and dynamic work tempo
 </li>
 <li>
 Strong time management, able to handle multiple tasks at the same time
 </li>
 <li>
 High verbal and written communication skills and prone to teamwork
 </li>
 <li>
 Strong job tracking, able to take responsibility and complete processes on time
 </li>
 </ul>
 
 
 
 
 
 
 
 
 🌐 Connect with us
 
 
 
 
 
 
 Web site: https://www.tokeninc.com/
 
 
 Linkedin:https://www.linkedin.com/company/tokeninc/
 
 
 Instagram: https://www.instagram.com/tokenfintech/
 
 
 YouTube:https://www.youtube.com/channel/UCaOpoQtYzio-s3KgGHuSPLA
 
 
 
</div>

Operation Project Assistant

Aktif Bank

<div>
 
 JOB DESCRIPTIONS
 
 
 If you are in for an experience without limits at UPT, this position is what you are looking for.
 
 
 Perhaps, you are the teammate who will join us as &ldquo;CRM and Campaign Management Specialist/Senior Specialist&rdquo; so we accomplish great things together.
 
 
 
 
 
 WHY SHOULD YOU APPLY?
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or Master&rsquo;s degree in Business Administration, Economics, Statistics or Engineering
 </li>
 <li>
 1-3 years of experience in CRM and Campaign Management
 </li>
 <li>
 Experience managing CRM campaigns across email, SMS, and push notifications (EVAM is a plus)
 </li>
 <li>
 Proficiency in MS Office programs
 </li>
 <li>
 Experience in digital products and fintech ecosystem is a plus
 </li>
 <li>
 Strong problem solving, analytic, and decision making skills
 </li>
 <li>
 Able to interpret data and trends, diagnose problems
 </li>
 <li>
 Good at communication and coordination, team-work, highly motivated, multi-task and result oriented personality
 </li>
 <li>
 Proficiency in English to feel comfortable in working in a multinational environment
 </li>
 </ul>
 
 
 
 
 THIS IS YOUR ONE DAY AT WORK. HOW DOES IT SOUND?
 
 <ul>
 <li>
 Develop and execute CRM campaigns to drive retention and (re)activation
 </li>
 <li>
 Design and implement SMS, push notification, and email campaigns to achieve business objectives
 </li>
 <li>
 Leverage real-time customer data to deliver personalized offers, dynamic promotions, and triggered campaigns, reaching the right users at the right time
 </li>
 <li>
 Follow-up digital products trends and technologies in the market
 </li>
 <li>
 Collaborate with product, marketing and operation teams to design omnichannel engagement strategies
 </li>
 <li>
 Inline with the Company goals, understanding customer expectations to design best offers
 </li>
 <li>
 Design and implement automated lifecycle journeys, including onboarding flows, retention programs and churn prevention sequences
 </li>
 <li>
 Analyze campaign results and consumer behavior to optimize performance and improve future campaigns
 </li>
 </ul>
 
 
 
 
 In short, exciting and joyful days are ahead. We are waiting for your application
 
 
 
</div>

Digital CRM and Campaign Management Specialist-UPT

Solenis

<div><div>Diversey-A Solenis Company is multinational chemical company with a complex portfolio and distribution set up in Turkey. We are looking for a &quot;Supply Planning Specialist&quot; who will work as a part of our Supply Chain Organization.</div><div></div><div>
Qualifications:</div><ul><li>
University degree preferably from an Engineering Department</li><li>
Minimum 2 years experience in demand or supply planning prefered</li><li>
SAP experience is a plus</li><li>
Excellent command of MS Office Tools</li><li>
Excellent ability of both written and spoken English</li><li>
Self motivated and a good team player</li><li>
Strong analytical &amp; good communication skills</li></ul><div></div><div>
Supply Planning Specialist will be responsible for:</div><ul><li>
Ensure MRP is running correctly my maintening right parameters</li><li>
Make long term supply plan to meet sales forecast</li><li>
Provide supply review to S&amp;OP process based on capacity constraints and material availability working closely with demand planning, materials planning and factory production team</li><li>
Detect supply risks, take action</li><li>
Provide visibility of production plan to internal skateholders (customer services and sales)</li><li>
Root causing of service (OTIF) miss which are due to supply and create and follow up action plan</li><li>
Responsible from weekly production plan realization</li></ul><div></div><ul><li>In our recruitment process, the preliminary evaluation is made through a video interview sent to the appropriate candidates via HR Venue.</li></ul></div>

Supply Planning Specialist - İstanbul

M.B Marketing

Customer Support Specialist in GERMANREMOTE (HOME OFFICE)Salary: USD based salary Working days: Monday-Friday, shift is(10.00-1900) (including lunch and two 15-minute breaks) + some weekends we have overtime on saturday or sunday (we are paying for overtime on weekends) it's not include both saturday and sunday just one day and when you work on one saturday upcoming weekend is totally off.Responsibilities<ul><li>Provide outstanding customer support to clients via phone, email, and live chat.</li><li>Guide clients through technical processes, such as account setup, deposit/withdrawal procedures, and platform navigation.</li><li>Investigate and resolve customer issues in a timely and efficient manner.</li><li>Collaborate with other departments to address complex inquiries and escalate issues as needed.</li></ul>Qualifications<ul><li>Advanced speaking level of German+ English language</li><li>Strong analytical and decision-making skills.</li><li>Excellent communication and interpersonal skills.</li></ul>Let's grow together!Sincerely,&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: 35.000,00TRY - 38.000,00TRY ayl&#305;kDil:<ul><li>German (Zorunlu)</li></ul>

Customer Support in German (REMOTE)

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