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customer success account manager

Microsoft

<div>
 
 Overview
 
 
 
 At Small Medium Enterprises and Channel (SME&amp;C), we are leading a high-growth, AI-powered global sales team&mdash;one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry&rsquo;s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&amp;C is more than a sales organization&mdash;it&rsquo;s a culture of innovation, opportunity, and inclusivity. Here, you&rsquo;ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&amp;C can be the next step in your career. Together, we are shaping the future of business.
 
 
 As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their business value across our Digital Cloud platforms. By leveraging your business acumen, industry perspectives, customer knowledge, and technical expertise you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
 
 This role is flexible in that you can work up to (50%- 75%) from home.
 
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
 Responsibilities
 
 
 
 Customer Strategy &amp; Relationship Management
 
 
 <ul>
 <li>
 Build and maintain trusted relationships with customer stakeholders and technical professionals
 </li>
 <li>
 .Align customer objectives with Microsoft&rsquo;s portfolio through Customer Success Plans (CSPs).
 </li>
 <li>
 Drive adoption, usage, and value realisation across Microsoft&rsquo;s Cloud platforms.
 
 
 </li>
 </ul>
 Delivery Orchestration
 
 
 <ul>
 <li>
 Lead post-sales delivery planning and execution.
 </li>
 <li>
 Coordinate cross-functional v-teams to align resources with customer outcomes.
 </li>
 <li>
 Conduct customer-facing program reviews and prioritise engagements for strategic impact.
 
 
 </li>
 </ul>
 Business Development &amp; Growth
 
 
 <ul>
 <li>
 Hunt for new opportunities within customer accounts to expand Microsoft&rsquo;s footprint.
 </li>
 <li>
 Use strong business acumen to qualify opportunities, understand budget cycles, and articulate value.Identify whitespace and growth areas, initiate strategic conversations, and convert insights into action.
 </li>
 <li>
 Track consumption milestones, address adoption blockers, and drive expansion through proactive engagement.
 </li>
 <li>
 Opportunity creation and growth are key success indicators for this role.
 
 
 </li>
 </ul>
 Leadership &amp; Communication
 
 
 <ul>
 <li>
 Demonstrate executive presence and adapt communication style from boardroom to backroom.
 </li>
 <li>
 Model Microsoft&rsquo;s cultural attributes of respect, integrity, accountability, and inclusion.
 </li>
 <li>
 Collaborate with account teams and contribute to shared goals through strategic planning and execution.
 
 
 </li>
 </ul>
 Characteristics of a successful CSAM
 
 
 <ul>
 <li>
 Proven experience in customer success, delivery management, or cloud transformation roles.
 </li>
 <li>
 Strong business development mindset with a passion for uncovering and pursuing new opportunities.
 </li>
 <li>
 Technical fluency to hold level 100 conversations across Microsoft&rsquo;s product portfolio.
 </li>
 <li>
 Resilient and adaptable, with the ability to manage competing priorities and drive outcomes.
 </li>
 <li>
 Experience engaging with senior executives and technical stakeholders.
 </li>
 <li>
 Familiarity with IT Service Management and cloud adoption frameworks.
 </li>
 <li>
 Strategic thinking and empathetic planning skills.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required Qualifications (RQs)
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <ul>
 <li>
 OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <li>
 OR equivalent experience
 
 </li>
 </ul>
 </ul>
 
 Preferred Qualifications (PQs)
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 15+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <ul>
 <li>
 OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <li>
 OR equivalent experience
 </li>
 </ul>
 <li>
 7+ years relevant work experience within customer industry
 </li>
 <li>
 Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
 </li>
 <li>
 Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
 </li>
 <ul>
 <li>
 Project Management Institute (PMI) or equivalent Project Management certification
 </li>
 <li>
 Prosci or equivalent certification
 
 </li>
 </ul>
 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Customer Success Account Manager

Plum

<div>
 
 
 About Plum
 
 
 
 
 
 
 Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations.
 
 
 
 
 
 Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.
 
 
 
 
 
 Plum is on a mission to provide the highest quality insurance and healthcare to 10 million lives by FY2030, through companies that care. Plum is backed by Tiger Global and Peak XV Partners.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 We are seeking a talented and driven individual to join our team as an Account Management Agents. In this role, you will work closely with our enterprise account managers to provide them with data and reports that will help support them in their work.
 
 
 
 
 
 
 Role Responsibilities
 
 
 <ul>
 <li>
 Collaborate with account managers to understand their needs and gather data and information necessary to build customer profiles and develop account strategies.
 </li>
 <li>
 Create and maintain reports and dashboards that track account performance and identify trends, opportunities, and challenges.
 </li>
 <li>
 Analyse customer data and provide insights to help account managers make informed decisions.
 </li>
 <li>
 Assist account managers with customer meetings and presentations by providing data-driven insights and analysis.
 </li>
 <li>
 Coordinate with other departments, such as customer success, marketing and product development, to ensure account managers have the information and resources they need to succeed.
 </li>
 <li>
 You would help employees and employers use their health insurance and health benefits in the most seamless way possible.
 </li>
 <li>
 You would develop a deep level of understanding and knowledge of the entire product , systems and processes.
 </li>
 </ul>
 
 
 
 
 
 Role Requirement
 
 
 <ul>
 <li>
 At least 2-3 years of experience in a customer facing role.
 </li>
 <li>
 Very strong written and verbal communication.
 </li>
 <li>
 High customer empathy.
 </li>
 <li>
 Strong problem solver, can hustle to unblock customers.
 </li>
 <li>
 Ability to work with cross functional teams to resolve issues.
 </li>
 <li>
 Comfortable using modern tools like Intercom, Slack, Google Suite.
 </li>
 <li>
 Strong adherence to SLAs and processes.
 </li>
 <li>
 Ability to communicate complex data and insights to non-technical stakeholders in a clear and concise manner.
 </li>
 <li>
 Strong attention to detail and the ability to ensure data accuracy and completeness.
 </li>
 </ul>
 
 
</div>

Senior Associate, Enterprise Account Management

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 
 Job Description
 
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment and drive business success with their LinkedIn Hiring Solutions investment.
 
 
 As a CSM you will be tasked with:
 
 
 <ul>
 <li>
 Serving as a Customer Champion and Advocate
 </li>
 <li>
 Helping Customers realize value from their investment
 </li>
 <li>
 Partnering on customer retention and expansion.
 
 
 
 </li>
 </ul>
 The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Partner with sales counterparts on prioritized customers to drive overall engagement, identifying value for customer and helping them achieve success with LinkedIn solutions.
 </li>
 <li>
 Act as a trusted consultant and strategic advisor to end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value
 </li>
 <li>
 Analyze current customer engagement metrics and leverage scaled learning resources to provide new and ongoing product education options, applying a problem-solving mindset to address gaps and drive impact
 </li>
 <li>
 Drive greater customer engagement across complex, global accounts by applying data insights, product, and industry expertise.
 </li>
 <li>
 Drive AI feature adoption and bring customers on the change journey in the new Agentic future
 </li>
 <li>
 Understand the tech stack of customers and collaborate proactively on driving strong integrations with LinkedIn tools, to provide strong leverage to our customers
 </li>
 <li>
 Maintain an understanding of LinkedIn&rsquo;s Hiring products and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs
 </li>
 <li>
 Provide best practices to help drive user behavior and product adoption, and map Hiring solutions to existing customer workflows
 </li>
 <li>
 Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success, leveraging a problem-solving approach to remove adoption barriers
 </li>
 <li>
 Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
 </li>
 <li>
 Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams, influencing roadmaps and future innovation through strategic input
 </li>
 <li>
 Work with our global support team to ensure customer escalations are resolved and lean in as needed.
 </li>
 <li>
 Document all communication with customers accurately and in a timely manner via system tools
 </li>
 <li>
 Travel may be required as per customer need to build stronger engagement
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Basic Qualifications:
 
 
 
 <ul>
 <li>
 5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, Change Management
 
 
 
 </li>
 </ul>
 
 
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Recruiting or other applicable talent experience
 </li>
 <li>
 Fundamental interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
 </li>
 <li>
 Fundamental organization, project management, and time management skills
 </li>
 <li>
 Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
 </li>
 <li>
 Strong verbal and written communication skills, including expertise in presenting to both small and large audiences
 </li>
 <li>
 Fundamental understanding of Sales concepts and Software as a Service
 </li>
 <li>
 Bachelor's degree or equivalent practical experience
 
 
 
 </li>
 </ul>
 
 Suggested Skills:
 
 
 
 <ul>
 <li>
 Consulting
 </li>
 <li>
 Customer success
 </li>
 <li>
 Business Strategy
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Customer Success Manager, LinkedIn Talent Solutions

Schneider Electric

<div>
 
 We are looking for an experienced
 
 Virtual Service Sales Manager
 
 to lead and coach a team of Virtual Service Sales Representatives (VSSRs). This role focuses on driving order and revenue targets by selling a broad range of technical services&mdash;maintenance, spare parts, training, testing&mdash;related to electrical equipment installed at customer sites.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 ✅ Lead, organize, and coach a team of VSSRs to achieve sales targets
 
 
 ✅ Drive prospecting strategies, monitor calls, and provide coaching for improvement
 
 
 ✅ Ensure accurate usage of
 
 bFO (Salesforce)
 
 and leverage Schneider Electric digital tools
 
 
 ✅ Define clear sales quotas and deliver accurate forecasting
 
 
 ✅ Achieve on-time contract renewals and capture assets coming out of warranty
 
 
 ✅ Remove roadblocks and provide resources to enable team success
 
 
 ✅ Collaborate with Outside Service Sales Managers and BU Account Managers for cross-selling opportunities
 
 
 ✅ Monitor KPIs, pipeline, and hit rates; identify improvement areas and implement solutions
 
 
 ✅ Deploy global Virtual Sales Playbook and new sales initiatives
 
 
 ✅ Create a motivating team culture based on empowerment, collaboration, and achievement
 
 
 
 
 
 
 People Leadership
 
 
 
 ✔ Attract, recruit, and develop a high-performing virtual sales team
 
 
 ✔ Prepare future leadership pipeline and nurture diverse talent
 
 
 ✔ Drive skill development in technical knowledge, communication, and virtual selling
 
 
 ✔ Ensure career plans and continuous development for each team member
 
 
 ✔ Foster an open communication environment and promote Schneider Electric values
 
 
 
 
 
 
 Key Success Factors
 
 
 <ul>
 <li>
 Strong team spirit and motivation to achieve ambitious sales goals
 </li>
 <li>
 Effective collaboration with Outside Sales, Marketing, and Operations teams
 </li>
 <li>
 Ability to transform business from reactive to proactive with a focus on recurring revenues
 </li>
 </ul>
 <li>
 </li>
 
 
 Qualifications
 
 
 
 🎓 Minimum 15 years of work experience, including at least 5 years in technical sales
 
 
 📈 Strong understanding of the full sales cycle&mdash;from prospecting to closing
 
 
 💡 Proven experience in team leadership and virtual selling strategies
 
</div>

Senior General Manager

Saviynt

<div>
 
 The Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience.&nbsp; SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation.
 
 
 
 
 
 
 WHAT YOU WILL BE DOING
 
 <ul>
 <li>
 
 Support issues
 
 : Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects&nbsp;
 </li>
 <li>
 
 Provide reports
 
 : Provide reports on the health of the customer's instance&nbsp;
 </li>
 <li>
 
 Assist with upgrades:
 
 Identify upgrade needs, create upgrade plans, and assist with upgrade planning&nbsp;
 </li>
 <li>
 
 Advocate for customers:
 
 Act as an escalation point for customer-submitted cases and requests&nbsp;
 </li>
 <li>
 
 Client Relationship Management
 
 : Establish and maintain strong relationships with key accounts. Act as the primary contact for customers&rsquo; inquiries, providing timely and effective solutions
 </li>
 <li>
 
 Issue Resolution
 
 : Address and resolve customer issues by coordinating with various departments. This includes diagnosing problems, implementing solutions, and ensuring issues are resolved to the customer's satisfaction
 </li>
 <li>
 
 Customer Onboarding
 
 : Guide new customers through the onboarding process, ensuring they understand how to use the company&rsquo;s products or services effectively
 </li>
 <li>
 
 Performance Monitoring
 
 : Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues. Utilize this data to enhance service delivery
 </li>
 <li>
 
 Cross-Functional Collaboration
 
 : Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings
 </li>
 <li>
 
 Account Management
 
 : Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service
 </li>
 <li>
 
 Feedback Collection
 
 : Gather and analyze customer feedback to identify areas for improvement in products or services. Report findings to relevant departments to facilitate enhancements
 </li>
 <li>
 
 Proactive Engagement
 
 : Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer
 </li>
 <li>
 
 Documentation and Reporting:
 
 Maintain accurate records of customer interactions and support activities. Generate reports to provide insights into customer satisfaction and support team performance.In this role, you will work closely with customers to monitor their environments, provide technical recommendations, and ensure seamless ongoing operations. &nbsp; You will coordinate cross-functionally to advocate for customer needs, assist in issue resolution, and provide strategic recommendations to enhance security, performance, and operational efficiency
 
 </li>
 </ul>
 
 
 
 
 WHAT YOU BRING
 
 <ul>
 <li>
 
 Communication Skills:
 
 Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial
 </li>
 <li>
 
 Problem-Solving
 
 : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction
 </li>
 <li>
 
 Time Management
 
 : Excellent organizational skills to manage multiple accounts and priorities simultaneously
 </li>
 <li>
 
 Customer-Centric Mindset
 
 : A commitment to delivering exceptional customer service and fostering positive relationships
 </li>
 <li>
 
 Analytical Skills
 
 : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement
 </li>
 <li>
 
 Adaptability
 
 : Flexibility to adapt to changing customer needs and dynamic work environments
 </li>
 <li>
 
 Team Collaboration
 
 : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction
 </li>
 <li>
 
 Empathy and Patience
 
 : Understanding customer frustrations and addressing them with patience and sensitivity
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in computer science, Information Systems, Cybersecurity, or 8+ years of experience in a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform
 
 </li>
 </ul>
 
 
 
 
 
 
 TA Team
</div>

Support Account Manager

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Job Title
 
 - Associate Manager-Acquisition(Current Account
 
 
 
 Place of work
 
 - Pan - India
 
 
 
 Business Unit
 
 - Retail Banking
 
 
 
 Function
 
 -Branch Banking
 
 
 
 Compensations
 
 - Best in class in the industry. In addition valuable service awards would apply.
 
 
 
 Job Purpose
 
 
 
 The role entails direct customer interaction and is responsible for business acquisition of current accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 Key / Primary Responsibilities of the Role
 
 - List the primary deliverables
 
 
 <ul>
 <li>
 Acquisition of NTB Current account customers in the identified segment and reference generation from the specified catchment area
 </li>
 <li>
 Ensure acquisition of high quality current accounts in terms of product mix, segments and constitution mix
 </li>
 <li>
 Proactive registration and activation of acquired customers to direct banking channels
 </li>
 <li>
 Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer
 </li>
 <li>
 Assist and support the Sales Manager in catchment mapping and scoping exercise
 </li>
 <li>
 Provide regular feedback to SM / RM on opportunities and customer needs
 </li>
 <li>
 Ensure adherence to selling norms and SOPs defined by the organization
 </li>
 <li>
 Ensure strict compliance with internal guidelines and external regulations
 </li>
 <li>
 Ensure quality sourcing in line with the Bank's policy
 
 
 </li>
 </ul>
 
 Secondary Responsibilities - List the deliverables other than primary, but essential for the role
 
 
 
 <ul>
 <li>
 High degree of market awareness and understanding of customer's needs
 </li>
 <li>
 Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Graduate - Any discipline
 
 
 Part Time / Full Time - Full Time
 
 
 
 Experience
 
 
 
 Minimum Number of Years - 0-4 years
 
 
 Industry &ndash; BFSI
 
 
 Functional Area &ndash; Sales
 
 
 Level / Capacity - Junior Management
</div>

Associate Manager-Acquisition (Current Account)

RISA

<div>
 
 
 About RISA Labs
 
 
 
 
 
 
 At RISA, we are building the future of mission-critical workflows by leveraging the latest in AI. Our purpose is to solve humanity&rsquo;s hardest hurdles, and we are starting with the incredibly high-stakes challenges within oncology. We&rsquo;re not just selling software; we are delivering a new kind of resilient, autonomous infrastructure that powers foundational institutions and ultimately helps accelerate human progress.
 
 
 
 
 
 
 Founders
 
 
 
 
 
 
 RISA was founded by Kshitij Jaggi and Kumar Shivang, IIT Kanpur alumni with a proven track record from their previous healthcare startup, Urban Health. Their vision is to streamline oncology care through cutting-edge technology.
 
 
 
 
 
 
 Funding
 
 
 
 
 
 
 RISA Labs is backed by $3.5 million in seed funding, led by Flipkart co-founder Binny Bansal, with support from Oncology Ventures, General Catalyst, z21 Ventures, Odd Bird VC, and angel investor Ashish Gupta.
 
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Own Product Operational Excellence: Orchestrate the end-to-end lifecycle, bridging fulfillment, product, and client teams to ensure seamless delivery
 </li>
 <li>
 Drive Account Success: Serve as the primary account owner, managing the entire client relationship from onboarding to growth
 </li>
 <li>
 Execute Implementation &amp; Training: Lead the full onboarding process, including technical setup, fulfillment coordination, and user training sessions
 </li>
 <li>
 Systematize Feedback Loops: Translate client feedback and fulfillment bottlenecks into structured data to directly influence the Product roadmap
 </li>
 <li>
 Build Scalable Processes: Create and maintain the SOPs, playbooks, and documentation required to scale Fulfillment and Client Success operations
 </li>
 <li>
 Monitor &amp; Drive Adoption: Track usage metrics daily to identify adoption gaps, surface blockers, and proactively intervene
 </li>
 <li>
 Manage Escalations: Lead cross-functional resolution for technical or operational roadblocks, minimizing downtime, and client friction
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 1-2+ Years Experience: Background in Product Operations, Customer Success, or Technical Account Management within B2B SaaS
 </li>
 <li>
 High Agency &amp; Ownership: Demonstrated ability to execute ambiguous tasks and drive real business outcomes with a bias for action
 </li>
 <li>
 Cross-Functional Collaboration: Proven experience working directly across Product, Fulfillment, and Client-facing teams with a customer first mindset
 </li>
 <li>
 Communication Excellence: Exceptional verbal and written skills, with the ability to simplify complex technical concepts for client stakeholders
 </li>
 <li>
 Systems Thinking: Track record of building repeatable frameworks, playbooks, or processes to solve recurring problems permanently
 </li>
 <li>
 Data-Driven Problem Solving: Instinct to back up proposed solutions and operational changes with quantitative evidence and metric tracking
 </li>
 <li>
 Growth Mindset: Strong desire to evolve from operational execution into a leadership role within Product Operations
 </li>
 </ul>
 
 
 
 
 
 Bonus Points
 
 
 
 
 
 <ul>
 <li>
 Startup Experience: Built processes from scratch (0 to 1)
 </li>
 <li>
 Outcomes: Specific examples of driving organisation core NSM - revenue, retention
 </li>
 <li>
 Industry: Demonstrated interest or experience in HealthTech
 </li>
 </ul>
 
 
</div>

Product Operations Manager

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