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BlackStone eIT

BlackStone eIT is excited to announce an opening for a creative and enthusiastic Customer Happiness Specialist. In this role, you will be the voice of the customer, ensuring that their experience with our products and services exceeds expectations. Your main goal will be to foster positive relationships with customers, address their needs proactively, and ensure their satisfaction with every interaction. Key Responsibilities <ul> <li>Engage with customers via various channels (phone, email, chat) to provide exceptional service and support.</li> <li>Actively listen to customer feedback to understand their needs and sentiments, providing solutions that enhance their experience.</li> <li>Develop and implement strategies to improve overall customer satisfaction and loyalty.</li> <li>Work closely with other teams, including technical support and product development, to advocate for customer needs and relay insights.</li> <li>Monitor customer satisfaction metrics and trends to identify areas for improvement.</li> <li>Conduct customer outreach initiatives, including surveys and follow-up communications, to gather feedback.</li> <li>Create and maintain a knowledge base of customer interactions to help improve team responses and training.</li> <ul> <li>Strong communication and interpersonal skills</li> <li>Proven experience in customer service or public-facing roles</li> <li>Familiarity with government service standards and customer happiness initiatives</li> <li>Ability to work effectively in a high-volume, fast-paced environment</li> <li>Proficiency in both Arabic and English</li> <li>Preferably male, based on current staffing balance and operational considerations</li> <li>The candidate must be a UAE National, in line with our Emiratization objectives</li> </ul> <li> </li> </ul>

Customer Happines

As a CSM within the SAP Academy for Customer Success, you will be responsible to: 
<ul>
<li>Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area. </li>
<li>Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. </li>
<li>Enhance skills around your solution portfolio, managing customer retention, and driving value realization.</li>
<li>Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.</li>
</ul>
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth. 
CSM focus areas: 
 SAP Finance &amp; Spend Management (F&amp;S) Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
<ul>
<li>S/4HANA Finance</li>
<li>Finance &amp; Quote to Cash(Q2C)</li>
<li>Procurement</li>
</ul>
 
 SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
 
 SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
 
 SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes.
 
 SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications.
 What You Bring 
 CSM Program 
<ul>
<li>2 3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.</li>
<li>Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity</li>
</ul>

Customer Success Manager - SAP Academy for Customer Success

Property Finder Group

Position Summary
The Customer Success Team Leader is a key role responsible for providing direct impact on revenue retention by owning the post-sales customer experience and engagement, driving adoption and value realization for our subscription customers. Ultimately, the CSM represents the customers interests in realizing value from Property Finder digital products and solutions. 
The Team Lead will be a future leader in the organisation and will support their peers to achieve growth targets and develop the overall group.
The suitable applicant is expected to establish and maintain strong relationships with professional real estate companies and grow the business across UAE.
As a largely autonomous role, this position is suitable for mature sales or customer success professional candidates who possess excellent communication, presentation, and time management skills.
Key Responsibilities
<ul>
<li>Assist in coaching and developing the team by conducting observation meetings each month with Managers and direct CPS reports</li>
<li>Drive CSM strategy by improving processes and driving change to add value to the sales engage</li>
<li>engage with other senior stakeholders to align marketing/product priorities with the CSM vision</li>
<li>Co-Lead weekly team meetings with the Manager</li>
<li>Provide weekly reporting updates for the team to ensure goals will be exceeded</li>
<li>Conduct 1:1 meetings with their direct reports </li>
<li>Partner on key strategies that drive the growth of the team and the overall success of the CSM function</li>
<li>Identifies opportunities for client retention and engagement</li>
<li>Collaborating with various internal departments to ensure all clients' requests are fulfilled promptly.</li>
</ul>

Customer Success Team Leader

Elevenlabs

<div><h2 class="jobSectionHeader">About ElevenLabs</h2>
ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education.
We launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing the company at $3.3 billion. By September 2025, that valuation doubled to $6.6 billion as we surpassed $200 million ARR in under three years.
Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound.
Our core offerings are our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models.
We are just getting started. If you want to work hard and create lasting impact, we would like to hear from you.<h2 class="jobSectionHeader">
How we work</h2><ul><li>
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.</li><li>
Impact not job titles: We don&rsquo;t have job titles. Instead, it&rsquo;s about the impact you have. No task is above or beneath you.</li><li>
AI first: We use AI to move faster with higher-quality results. We do this across the whole company&mdash;from engineering to growth to operations.</li><li>
Excellence everywhere: Everything we do should match the quality of our AI models.</li><li>
Global team: We prioritize your talent, not your location.</li></ul><h2 class="jobSectionHeader">
What we offer</h2><ul><li>
Innovative culture: You&rsquo;ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what&rsquo;s possible.</li><li>
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.</li><li>
Learning &amp; development: ElevenLabs proactively supports professional development through an annual discretionary stipend.</li><li>
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.</li><li>
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.</li><li>
Co-working: If you&rsquo;re not located near one of our main hubs, we offer a monthly co-working stipend.</li></ul><h2 class="jobSectionHeader">
About the role</h2><ul><li>
Be part of an early CS team with endless opportunities for impact . You&rsquo;ll partner with the CS team to help develop a scalable CS playbook and framework that supports the cultural and business needs of our customers in Middle East</li><li>
Build, maintain and own strong relationships with a book of 50 enterprise clients in Middle East</li><li>
Play a key role in onboarding new clients and driving long term adoption of multiple products</li><li>
Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.</li><li>
Own expansion and renewal of accounts within your book of business - this is a commercial role</li><li>
Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals</li></ul><h2 class="jobSectionHeader">
What you bring</h2><ul><li>
5-7 years of previous experience in Customer Success in a fast paced, SaaS organisation.</li><li>
Experience demonstrating and unlocking value for customers in Middle East with technical, mission critical products (such as conversational AI)</li><li>
Commercial experience - you will own renewals and expansion for your book of business, driving towards best in class NRR results</li><li>
Demonstrates a strong builder mindset with a relentless focus on customer excellence and scalable product solutions.</li><li>
Exceptional communicator with the ability to establish, nurture, and maintain relationships across all levels of customer organizations, including complex stakeholder environments.</li><li>
Strong analytical thinker and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes</li><li>
Must be fluent in Arabic and English</li></ul></div>

Customer Success - Middle East

CommScope

<div>In our &lsquo;always on&rsquo; world, we believe it&rsquo;s essential to have a genuine connection with the work you do.
CommScope and its brands create cutting-edge network technology that brings people together. As a Ruckus Customer Advocacy Specialist, you will be at the forefront of ensuring a positive customer experience. By fostering strong relationships with customers and collaborating with internal teams, you'll help deliver exceptional service and play a critical role in driving customer success. 
The Customer Advocacy Team supports the Ruckus segment and serves as the primary point of contact for customers, overseeing order fulfillment and addressing customer queries. This role requires you to proactively manage and resolve order issues, ensuring timely and accurate delivery in a fast-paced, B2B environment. You'll be responsible for maintaining customer satisfaction while identifying opportunities for improvement through regular business reviews and collaboration across multiple departments. 
HOW YOU'LL HELP US CONNECT THE WORLD: 
 
We&rsquo;re looking for a Customer Advocacy Specialist who thrives on collaboration and problem-solving. In this role, you&rsquo;ll be the key contact for customers, ensuring timely, smooth and accurate order fulfillment while managing complex queries and making decisions in a dynamic business environment. 
 
You&rsquo;ll lead regular customer review meetings, using data to resolve discrepancies, improve efficiency, and communicate updates like program changes or pricing as well as ensuring seamless operations through collaboration between supply chain, logistics, trade compliance and finance. 
 
As a Subject Matter Expert, you&rsquo;ll support channel program initiatives, product launches and onboarding of new SKUs. Your expertise in backlog management and the quote-to-cash process will help drive revenue and resolve order issues. You&rsquo;ll also support sales teams with insights and updates, contribute to process improvements, and take on ad-hoc projects with flexibility and initiative. 
REQUIRED QUALIFICATIONS FOR CONSIDERATION:<div><ul><li> 
Self-driven and detail-oriented with strong time management and multitasking skills.</li><li>Excellent communicator and team player, able to collaborate across functions and time zones.</li><li>Proficient in Salesforce, SAP, Microsoft Office (Advanced Excel), Power BI, and Copilot.</li><li>Fluent in English; additional languages such Arabic and French are a plus.</li></ul></div> 
YOU'll EXCITE US IF YOU HAVE:<div><ul><li> 
Previous experience in customer service, customer advocacy, or related roles within a B2B environment is preferred.</li><li>Experience working with complex order processes and collaborating with cross-functional teams is beneficial.</li></ul></div> 
Why CommScope:
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. 
 
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next&hellip;..come connect to your future at CommScope. 
 
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope&rsquo;s accommodation process and EEO policy at https://jobs.commscope.com/eeo</div>

Customer Advocacy Specialist

Greenfix Property Care

Responsibilities<ul><li>Serve as a key contact for clients, responding to inquiries and providing proactive assistance through email, Slack, Telegram, phone, email, and other channels.</li><li>Establish and maintain strong client relationships, understanding their specific needs to provide customized support and advice.</li><li>Conduct one-on-one client consults to demonstrate and explain available order algorithms and parameters, addressing questions about trading strategies and technology.</li><li>Act as the first line of support for technical issues, troubleshooting and resolving client issues related to the front-end UI, API connectivity (REST, WebSocket, FIX), and backend systems.</li><li>Document issues comprehensively, following tickets through to resolution and escalating complex issues as needed.</li><li>Collaborate with internal teams, including development and sales, to communicate client feedback and help refine products and services.</li><li>Educate clients on CoinRoutes products, including algorithmic suites and trading parameters, to enhance their understanding and effective use of our tools.</li><li>Stay updated on cryptocurrency trading and financial markets to provide valuable insights and guidance to clients.</li><li>Assist with quality-assurance testing, contributing to a collaborative and supportive team culture.</li></ul>Requirements2-4 years of experience in finance, crypto, or a related field with an understanding of trading products (spot trading, derivatives, futures).Technical troubleshooting skills related to APIs (REST, WebSocket, FIX), and system logs.Strong organizational and multitasking abilities to meet deadlines and follow structured procedures.Adaptability and a proactive approach in a fast-evolving technology environment.Preferred QualificationsExperience with algorithmic trading desks, trading technology firms, or financial markets.Self-starter with the ability to operate independently while supporting team objectives.Capacity to build lasting client relationships through responsive and personalized support.Willingness to travel occasionally for client meetings and conferences.

Client Success & Trading Support

Mobishastra Technologies LLC

Key Responsibilities:<ul><li>Serve as the primary point of contact for a portfolio of client accounts.</li><li>Drive onboarding for new clients: coordinate with Sales/Pre&#8209;Sales, Product &amp; Onboarding teams to ensure smooth setup (API integration, WhatsApp Business API, chatbot flow, live chats, etc).</li><li>Conduct training sessions (online/in person) for clients on platform usage: dashboards, analytics, broadcasting, automation features.</li><li>Monitor client health: usage metrics, adoption rates, engagement, feature utilisation, support tickets, and proactively identify risks of churn.</li><li>Manage renewals, upsell/cross&#8209;sell opportunities by identifying client needs and linking them to new features or modules .</li><li>Work cross&#8209;functionally with Product, Engineering, Support, Sales teams to relay feedback, escalate issues, and advocate for client needs.</li><li>Analyse client usage data and generate insights/refreshed value reports to show ROI and push for further expansion.</li></ul>Qualifications / Requirements:<ul><li>Bachelor&rsquo;s degree in IT or equivalent is desirable.</li><li>Minimum 1 year of experience in Customer Success / Account Management / Client Services in SaaS or tech platforms (preference for messaging, chatbot, or CRM SaaS).</li><li>Strong communication and presentation skills</li><li>Ability to understand technical integrations (APIs, chatbots, automation flows) and translate into business value for clients.</li><li>Customer&#8209;oriented mindset: proactive, supportive, able to build trust and long&#8209;term relationships.</li><li>Experience using CRM tools, success tools, dashboards preferred.</li></ul>Job Types: Full-time, PermanentPay: AED3,500.00 - AED4,500.00 per monthApplication Question(s):<ul><li>Are you a graduate in IT ?</li></ul>Experience:<ul><li>SAAS Industry: 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Customer Success Executive

Explore 5462+ Customer success advocate in Dubai this November. Find roles across top companies and apply now to boost your career.