customer service representative Jobs in Dubai United Arab Emirates

customer service representative

sales associate Jobs in Dubai United Arab Emirates

sales associate

sales consultant Jobs in Dubai United Arab Emirates

sales consultant

customer service executive Jobs in Dubai United Arab Emirates

customer service executive

customer service coordinator Jobs in Dubai United Arab Emirates

customer service coordinator

customer success associate

Easygenerator

An innovative EdTech company in Dubai is looking for a Customer Success Associate to support customers and maximize product utilization. You will engage with clients, deliver training, and improve onboarding processes. Ideal candidates should possess excellent English skills and a degree. The role offers a hybrid work model, allowing 3 days in the office and 2 remote, fostering an international team environment.

Customer Success Associate: Onboarding & AI-Driven Support

Syncron

<div>Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for:<ul>
<li>
Supply Chain optimization,</li>
</ul><ul><li>Pricing strategy</li>
</ul><ul><li>Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).</li>
</ul>
Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.
We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.
With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.
About the team
The Syncron Customer Success Team is seeking new talent to our EMEA &amp; APJ team to drive product adoption, share best practices and implement growth and optimization strategies in order to drive maximum value and success within our customer base
About the role
The Customer Success Manager will work with a broad spectrum of customers to identify success metrics, conduct business and process optimization workshops, and provide recommendations for increasing the usage and adoption of Syncron products and services.
 The role requires some travel and is preferably based in UAE, or close to our existing office in Bangalore.
What would you do?<ul>
<li>
Serve as the primary point of contact for mainly smaller customers, developing relationships and aligning the company&rsquo;s solutions with customer business objectives.</li>
</ul><ul><li>Manage the entire customer lifecycle, from onboarding through renewal, taking accountability for customer success and satisfaction.</li>
</ul><ul><li>Collaborate with cross-functional teams, including sales, support, and product, to ensure seamless delivery and proactive resolution of customer needs.</li>
</ul><ul><li>Identify upsell and cross-sell opportunities by understanding customer goals and driving engagement with additional services or products.</li>
</ul><ul><li>Track customer progress toward success metrics, ensuring alignment between product value and the customer&rsquo;s KPIs, and facilitating contract renewals.</li>
</ul>
Who you are? / What we expect:<ul>
<li>
1 to 3 years of experience in Customer Success Management, within Enterprise SaaS</li>
</ul><ul><li>Strong business and strategic skills to drive value conversations</li>
</ul><ul><li>Experience from working with Supply Chain Management applications such as forecasting, planning and order management</li>
</ul><ul><li>Experience in automotive, manufacturing industry for after-sales</li>
</ul><ul><li>As a person, you like to build long-lasting customer relationships, great at communicating and is interested in problem solving</li>
</ul>
The icing on the cake:<ul>
<li>
Commercial contract experience driving renewal and price increase conversations</li>
</ul><ul><li>Executive presence, comfortable with ambiguity and C-level communication</li>
</ul>
Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!</div>

Customer Success Manager

Alaan

About the role As a Customer Success Manager at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You ll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment. What you'll do <ul> <li>Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.</li> <li>Continuous Learning and Development - Develop a deep understanding of a client s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.</li> <li>Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.</li> <li>Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.</li> <li>A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.</li> <li>Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.</li> </ul> What we are looking for <ul> <li>3+ years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics.</li> <li>Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programs or equivalent.</li> <li>Ownership - Ability to multi-task and independently handle tasks without any follow-ups.</li> <li>Problem Solver You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.</li> <li>Passion for Business Optimization You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.</li> <li>Cognitive Intelligence You can think on your feet, seeing all the angles to best position our platform to best fit a client s needs.</li> <li>Client Empathy You ll be building deep, trusting relationships.</li> <li>Communication Skills - Excellent verbal, written, and presentation skills in English.</li> <li>Positivity You ve got the charisma, but not the ego, to make a good impression with a collaborative mindset.</li> <li>Curiosity - You re interested in learning more about the industry and show an outstanding curiosity towards the client base.</li> <li>Start-up Attitude You re comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.</li> <li>Knowledge - Accounting and Finance processes is a strong plus.</li> </ul> <ul> </ul>

ROI Hunter

Our Customer Success Managers work as strategic partners to our clients, big e-commerce retailers, and help them to scale their digital promotions and commercial activities and thus make their businesses more profitable and sustainable.
<ul>
<li>You will be responsible for the full customer cycle - from onboarding the client into our SaaS platform up to regular business reviews and renewals, being their partner through strategies and successes. By providing tailor-made analytical and business insights you will support your clients in elevating their ROAS, ROI and revenue.</li>
<li>We work with medium and large enterprise clients across the EMEA - you will be assigned with a portfolio of clients mainly from Middle East, Africa, India and partly from Europe too.</li>
<li>In this role, you can learn more about the e-commerce business and strategies behind the success of top brands, how to get data insights and translate them into action points, how to create the case studies and educate our clients to adopt new approaches or platform features to become even more successful.</li>
<li>Last but not least you will learn more about cross-team collaboration within a unique culture of a company which creates the future in the e-commerce world.</li>
</ul>
ABOUT YOU
<ul>
<li>First of all, you should like a fast-paced environment where things change once we have a better solution.</li>
<li>You already have a minimum of 2 years of experience as a Customer Success or Account Manager (direct responsibility for a B2B client portfolio) within the Performance Marketing environment, ideally from a MarTech/AdTech company.</li>
<li>Marketing Technology is your passion and you have at least some knowledge about Google and Meta Ads (or you already are an expert ).</li>
<li>Business acumen and data analytics come second nature to you.</li>
<li>The company culture is important for you. You want to be surrounded by smart and friendly people who enjoy working together.</li>
<li>You speak fluent English and Arabic.</li>
<li>You are based in Dubai and willing to commute to the JLT Office (during onboarding home office only on Fridays, after onboarding according to the agreement with your leader). If you are based in Saudi Arabia, it could work too!</li>
<li>You are open to occasional travels to meet our cliients personally for regular business reviews.</li>
</ul>

Associate Customer Success Manager

Mobishastra Technologies LLC

Key Responsibilities:<ul><li>Serve as the primary point of contact for a portfolio of client accounts.</li><li>Drive onboarding for new clients: coordinate with Sales/Pre&#8209;Sales, Product &amp; Onboarding teams to ensure smooth setup (API integration, WhatsApp Business API, chatbot flow, live chats, etc).</li><li>Conduct training sessions (online/in person) for clients on platform usage: dashboards, analytics, broadcasting, automation features.</li><li>Monitor client health: usage metrics, adoption rates, engagement, feature utilisation, support tickets, and proactively identify risks of churn.</li><li>Manage renewals, upsell/cross&#8209;sell opportunities by identifying client needs and linking them to new features or modules .</li><li>Work cross&#8209;functionally with Product, Engineering, Support, Sales teams to relay feedback, escalate issues, and advocate for client needs.</li><li>Analyse client usage data and generate insights/refreshed value reports to show ROI and push for further expansion.</li></ul>Qualifications / Requirements:<ul><li>Bachelor&rsquo;s degree in IT or equivalent is desirable.</li><li>Minimum 1 year of experience in Customer Success / Account Management / Client Services in SaaS or tech platforms (preference for messaging, chatbot, or CRM SaaS).</li><li>Strong communication and presentation skills</li><li>Ability to understand technical integrations (APIs, chatbots, automation flows) and translate into business value for clients.</li><li>Customer&#8209;oriented mindset: proactive, supportive, able to build trust and long&#8209;term relationships.</li><li>Experience using CRM tools, success tools, dashboards preferred.</li></ul>Job Types: Full-time, PermanentPay: AED3,500.00 - AED4,500.00 per monthApplication Question(s):<ul><li>Are you a graduate in IT ?</li></ul>Experience:<ul><li>SAAS Industry: 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Customer Success Executive

Nomod

Customer Success Specialist <div>
At Nomod we're looking for a Customer Success Specialist to join our team. You'll be the face and voice of Nomod to our users.
 
Read on to figure out whether this could be right up your alley!
</div>
<div>Full-time</div>
 
 <div> <div>
 About the job We re looking for a Customer Success Specialist to join our team. The ideal candidate is a proactive problem solver, with great communication skills and a relentless focus on customer happiness, who will relish being the face and voice of Nomod to our users.
</div> </div>
 <div> <div>
 As a Customer Success Specialist, you will: <ul>
<li> Be on the frontline of engagement with hundreds of merchants that rely on Nomod for their businesses, interacting with them over email and live chat, and voice in the future </li>
<li> Ensure every user has a truly delightful experience using Nomod, with a relentless focus on keeping them happy and delivering the best possible outcomes for them </li>
<li> Assist potential new users with their queries on Nomod s current and upcoming features </li>
<li> Provide guidance to users experiencing issues, and work with them to find solutions in a timely manner </li>
<li> Support merchants in managing and challenging disputes and chargebacks </li>
<li> Work closely with our Risk team to augment account reviews and communicate with users as part of this process </li>
<li> Triage support requests to determine urgency, and escalate where necessary </li>
<li> Manage and respond to online reviews across various platforms </li>
<li> Assist team leads in spotting patterns in support interactions, contributing to our Help Centre content, and sharing recurring feedback to our Product and Engineering teams when appropriate </li>
<li> Work with an agile, globally distributed team and be able to harness constructive feedback </li>
<li> Be proud of what you work on, whilst obsessing about the quality of what you produce </li>
<li> Have regular opportunities for career growth. We re growing quickly and are forming new teams as we do. We have a bias towards internal promotion into leadership roles </li>
<li> Ensure that everyone is blown away with their Nomod experience </li>
</ul>
You ll experience what it is like to work in a fun, entrepreneurial, and high growth startup!
 What we d like You do not need to be intimately familiar with any of the technologies that we work with. Great people are effective at quickly learning what we use or introduce us to new ways of working.
Having said that, we think a Customer Success Specialist should:
<ul>
<li> Be educated to at least degree level or equivalent </li>
<li> Have previous experience in a customer support role, ideally in a consumer tech or hospitality environment </li>
<li> Have exceptional written and verbal skills in English. If you re bilingual in Arabic, Hindi or Urdu, that would be incredible </li>
<li> Have an ability to quickly build a rapport and see things from the perspective of our users </li>
<li> Obsess about making and keeping users happy </li>
<li> Have lots of energy, be proactive, think quickly and revel in solving problems </li>
<li> Enjoy building relationships with people, and have excellent interpersonal skills and emotional intelligence </li>
<li> Be creative, innovative, and data driven </li>
<li> Deliver no matter what it takes </li>
<li> Chrome, Gmail, Google Docs, and similar web tools are second nature </li>
<li> Have the ability to thrive in a fully remote, distributed organisation </li>
<li> Be lots of fun to work with! </li>
</ul>
 Nice to haves 
<ul>
<li> Prior experience at a high growth startup or at an established fintech firm </li>
<li> Fluency in other languages in addition to English </li>
<li> Experience working with a remote, global, multicultural team </li>
</ul>
 </div></div>

Customer Success Specialist

ClearGrid

About ClearGridClearGrid is on a mission to revolutionize the debt resolution industry. We re using AI, automation, and real-time data to completely rethink how debt collection works, unlocking better outcomes for institutions and individuals alike. Think of us as rebuilding the collections  starting from scratch, with modern tools.We're a fast-growing startup with ambitious goals, and we re looking for builders who are hungry to make a real dent in a space with massive untapped potential.Role OverviewAs a Customer Success Lead at ClearGrid, you ll be an essential, strategic partner to our enterprise clients: understanding their business goals, streamlining onboarding, and optimizing their experience for maximum value with our intelligent, data-centric solutions. You ll collaborate across engineering, product, and customer success, leveraging your technical savvy and client relationship skills to drive adoption, long-term satisfaction, and retention.Key ResponsibilitiesAct as the primary day-to-day contact for enterprise clients, expertly managing all technical and operational touchpoints.Lead client onboarding, solution implementation, and troubleshooting; facilitating smooth integration with ClearGrid s AI-driven platforms and APIs.Understand clients  technical requirements, mapping them to ClearGrid s capabilities to ensure maximum value realization.Partner with engineering and product teams to resolve complex integration issues, relay feature requests, and provide actionable client feedback.Develop comprehensive product and integration documentation tailored to internal and client-facing needs.Proactively monitor account health, usage, and performance; identifying opportunities for clients to adopt new solutions and features.Help shape customer success strategies, improving processes as our fast-growth startup evolves.Represent the client s voice internally, influencing the product roadmap and contributing to a culture of continuous improvement.Occasionally travel to client sites for launches, Quarterly Business Reviews (QBRs), or technical workshops as needed.Key Responsibilities3+ years in a customer success or solutions engineering role preferably at SaaS, fintech, or data-driven startups.Fluency in both English and Arabic a must.Demonstrated technical proficiency: you re comfortable discussing APIs, data structures, solution architecture, and troubleshooting with client tech teams.Exceptional communication and presentation skills; you can distill complex technical topics for diverse audiences and manage executive-level relationships.Proactive, empathetic, and highly organized you anticipate client needs and act as a committed partner at every stage.Comfortable with cloud platforms, web APIs, and modern analytics tools; experience with AI, automation, or data security is a plus.Strong project management and documentation abilities; you thrive in a high-velocity, high-growth environment.Why Join ClearGrid?Real ownership: You ll play a central role in building products that redefine how collections work in the futureMassive industry impact: This is one of those rare spaces where almost everything is still to be built.High-growth team: We re scaling fast, and the systems, tools, and processes you help create will shape our foundation.

Customer Success Lead

Explore 5758+ Customer success associate in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

5758 customer success associate jobs IN Dubai United Arab Emirates

Customer Success Associate: Onboarding & AI-Driven Support

Customer Success Manager

Customer Success Manager

Associate Customer Success Manager

Customer Success Executive

Customer Success Specialist

Customer Success Lead