sales executive

customer service representative Jobs in Lahore

customer service representative

sales development representative Jobs in Lahore

sales development representative

customer success executive Jobs in Lahore

customer success executive

customer sales representative Jobs in Lahore

customer sales representative

customer success director

My Tutor Source (MTS)

Job Title: Customer Success Specialist Location: DHA Phase 1, Lahore Shift Timings: 11:00 PM &ndash; 8:00 AM (Night Shift)My Tutor Source is dedicated to providing exceptional tutoring experiences to our customers. We pride ourselves on our commitment to customer satisfaction and are seeking a passionate individual to join our team as a Customer Success Specialist.Responsibilities include but are not limited to:<ul><li>Introducing customers to the company&rsquo;s services through detailed sessions.</li><li>Arranging teachers for demo/intro sessions and assigning classes.</li><li>Conducting regular follow-ups with customers.</li><li>Maintaining regular communication with students and teachers to ensure excellent service delivery.</li><li>Monitoring activities and collecting feedback from existing customers to identify areas for service improvement and implementing feasible customer suggestions.</li><li>Building strong customer relationships and proactively engaging with them to improve customer retention.</li><li>Conducting extensive research for prospecting and building mature leads.</li><li>Performing inside sales activities, including extensive research, data analysis, and taking action based on results and indicators.</li><li>Coordinating and completing multiple tasks alongside the entire team.</li><li>Updating the database and maintaining accurate records.</li><li>Scheduling intro/demo sessions with available teachers.</li><li>Monitoring teachers&rsquo; schedules and assigning them intro sessions and students.</li><li>Writing content for various purposes.</li><li>Conducting trial sessions for new clients and converting them into paying customers.</li><li>Scheduling classes for successful trials and managing the scheduled hours of clients (students).</li><li>Consistently aiming to achieve monthly and annual goals/targets.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How much experience you have in customer success role?</li><li>Have you worked in the US or Canadian market?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Customer Success Executive

NielsenIQ

<div>
 
 Job Description
 
 
 
 
 The role is responsible for the ongoing support and development of Tier 1 and Tier 2 customers through implementing the Customer Success strategy which will encompass the following:
 
 
 
 <ul>
 <li>
 
 Customer Experience:
 
 Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes
 </li>
 <li>
 
 Performance Metrics:
 
 Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives
 </li>
 <li>
 
 Process Improvement:
 
 Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager
 </li>
 <li>
 
 Training and Development:
 
 Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship
 </li>
 <li>
 
 Cross-Department Collaboration:
 
 Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels
 </li>
 <li>
 
 Product Knowledge:
 
 Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems
 </li>
 <li>
 
 Technology Utilization:
 
 Adoption of existing systems and processes to streamline operations and improve service delivery
 </li>
 <li>
 
 Reporting and Analysis:
 
 Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers
 </li>
 <li>
 
 Customer Feedback:
 
 Obtain customer feedback to drive a continuous improvement to NPS
 </li>
 <li>
 
 Customer Advocacy:
 
 Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements
 </li>
 </ul>
 
 
 Other
 
 
 
 
 <ul>
 <li>
 You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained
 </li>
 <li>
 Relevant professional, ethical and health and safety standards apply to this role
 </li>
 <li>
 May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international)
 </li>
 </ul>
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Some experience in customer facing roles
 </li>
 <li>
 You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management
 </li>
 <li>
 Ability to deliver quickly in a fast-paced environment and independently overcome challenges
 </li>
 <li>
 A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals
 </li>
 <li>
 Strong problem-solving abilities and the capacity to meet deadlines consistently
 </li>
 </ul>
 
 
 
 
 
 
 
 Additional Information
 
 
 
 
 
 Our Benefits
 
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 </li>
 </ul>
 
 NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
 
 
 
 
 
 
 About NIQ
 
 
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
 
</div>

HexaClicks

<div>
 
 Overview:
 
 
 
 We are looking for a motivated Customer Success Executive to manage customers accounts, ensure smooth coordination with internal teams, and deliver an exceptional customer experience.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Manage and grow assigned customer accounts
 </li>
 <li>
 Handle client inquiries and convert them into sales
 </li>
 <li>
 Coordinate with the design team for timely, high-quality output
 </li>
 <li>
 Work with the support team to ensure smooth order fulfillment
 </li>
 <li>
 Maintain strong communication and build long-term client relationships
 </li>
 <li>
 Monitor sales performance and achieve monthly targets
 </li>
 <li>
 Ensure overall customer satisfaction and retention
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 1&ndash;2 years of relevant experience
 </li>
 <li>
 Strong communication and customer-handling skills
 </li>
 <li>
 Ability to coordinate with multiple teams
 </li>
 <li>
 Problem-solving attitude with attention to detail
 
 
 
 </li>
 </ul>
 Location: Gulberg 5, Lahore
 
 
 Timings: 5 PM - 02 AM
</div>

Techies Global

- Must have 1 year experience in Digital Marketing Campaign as a Customer Success Executive.- Timings 7pm-4am on Site.- Location: Wapda Town, Lahore.- Apply only if you have Relevant Experience of Retention and Upsell in Digital Marketing Campaign.Job Type: Full-timePay: Rs100,000.00 - Rs125,000.00 per monthExperience:<ul><li> Digital Marketing Campaign: 1 year (Preferred)</li></ul>Work Location: In person

Leodispatch

About UsVersatile Dispatch BPO is a fast-growing dispatch company providing logistics and IT technician dispatch services across the United States. We specialize in connecting skilled IT technicians with service requests efficiently, ensuring timely support and excellent client satisfaction.Job OverviewWe are looking for a highly organized and proactive IT Technician Dispatcher to coordinate and manage field service technicians across the USA. The ideal candidate will handle job assignments, track technician performance, and ensure smooth communication between clients and technicians.Key ResponsibilitiesAssign service tickets from clients to available IT technicians based on location, skill set, and urgencyCoordinate scheduling and dispatch of field technicians for onsite and remote jobsMonitor job progress and ensure timely completion of service requestsCommunicate with clients regarding job updates, delays, and completion statusMaintain accurate records of service calls, technician logs, and job reportsHandle incoming service requests via calls, emails, and ticketing systemsTroubleshoot scheduling conflicts and resolve operational issues quicklyEnsure technicians meet SLAs (Service Level Agreements) and quality standardsRequirementsProven experience in dispatching (IT, Security or Trucking)Strong communication and coordination skillsAbility to multitask and work in a fast-paced environmentFamiliarity with ticketing/CRM systems (ServiceNow, Zendesk, etc.) is a plusBasic understanding of IT services (networking, hardware, software support)Good problem-solving and decision-making skillsProficiency in Microsoft Office / Google WorkspaceAbility to work in US time zonesPreferred QualificationsExperience working with independent IT technicians in the USAKnowledge of field service management toolsBackground in technical support or IT servicesWhat We OfferCompetitive basic salary (50k-70k) + attractive commissionCareer growth opportunities in a fast-scaling companyHands-on experience in IT and dispatch operationsMonthly DinnersAnnual TripsPerformance BonusesJob Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Xeosol Private Limited

We are looking to hire a talented and experienced Video Editor to join our busy production team. As a lead video editor, you will be responsible for assembling recorded film and video footage, applying artistic editing techniques and creating finished, broadcast-worthy projects that accurately reflect the vision of the production director.To ensure success as a video editor, you should have expert knowledge of modern video editing techniques, be able to visualize directorial concepts and work according to a strict time schedule. Ultimately, a top-notch video editor can perfectly translate a director's idea into a beautifully crafted film or video piece, worthy of broadcasting.Video Editor Responsibilities:<ul><li>Meeting with the director to determine production vision.</li><li>Reviewing raw material to determine the shot list.</li><li>Manipulating film and video footage using modern editing techniques.</li><li>Maintaining continuity while moving shots according to scene value.</li><li>Trimming footage and putting together the rough project.</li><li>Inserting dialog, sound effects, music, graphics, and special effects.</li><li>Ensuring the project follows a logical sequence.</li><li>Consulting with the director and production team throughout the project.</li><li>Creating the final cut for broadcasting.</li></ul>Video Editor Requirements:<ul><li>Bachelor&rsquo;s degree in film studies, cinematography, or related field.</li><li>Previous work experience as a video editor.</li><li>Hands-on experience with editing software, including Adobe After Effects, Final Cut Pro X, Avid Media Composer, Lightworks, and Premier.</li><li>Creative and artistic skills.</li><li>Familiarity with 3D composition and special effects.</li><li>Portfolio of completed film productions.</li><li>Ability to work to a tight schedule.</li><li>Ability to translate ideas into complete projects.</li></ul>Job Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Video Editor

Payoneer

<div><div>About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows&ndash;including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence&ndash;we give businesses the tools they need to work efficiently worldwide and grow with confidence.</div>
We're looking for an Account Engagement Specialist (AES) for the Pakistan market. This role will enable millions of SMBs and professional businesses in Pakistan to get paid globally through Payoneer's fast, flexible, secure and cost‑efficient solutions. The AES drives proactive, playbook‑led, scaled customer engagement focused on adoption, early growth and light cross‑sell. This position operates in a mass‑engagement model supported by Ops, with additional outreach triggered by customer signals or inbound needs. This role reports to the Director of Customer Success for South Asia.

Lahore| Hybrid | Full Time

What you'll do
<ul>
<li>Manage and grow existing client relationships in the B2B and ecommerce segments, helping build long‑term engagement with high‑value users.</li>
<li>Strengthen existing relationships and create new ones through proactive, playbook‑driven engagement to maximize acquisition, retention and cross‑sell opportunities.</li>
<li>Partner closely with Customer Success Managers by identifying and nurturing high‑potential customers that can transition into the CSM portfolio.</li>
<li>Maintain accurate and up‑to‑date customer activity information within the CRM platform.</li>
<li>Participate in events and BTL activities, representing Payoneer in industry forums to drive awareness and industry visibility.</li>
<li>Create and articulate compelling value propositions in coordination with the marketing team.</li>
<li>Develop long‑term strategic relationships with key stakeholders across multiple customer segments.</li>
</ul>
Who you are
<ul>
<li>2&ndash;3 years of experience in account management, business development or a relevant customer‑facing role.</li>
<li>Fluent in Urdu and English; proficiency in other Asian languages is a plus.</li>
<li>Bachelor's degree, preferably in business, communications or a related field.</li>
<li>Ability to understand the big picture, connect key business drivers and identify growth opportunities.</li>
<li>Strong written and verbal communication skills suitable for scaled outreach.</li>
<li>Ability to manage and engage a large portfolio of customers simultaneously.</li>
<li>Proficiency with playbooks, automation tools and trigger‑based workflows.</li>
<li>Highly data‑driven, detail‑oriented and equipped with strong analytical reasoning.</li>
<li>Ability to identify patterns, signals and hidden opportunities across many accounts.</li>
<li>Strong collaboration skills with Ops and cross‑functional partners.</li>
<li>Ability to make decisions in a dynamic environment, anticipate needs and deliver results.</li>
<li>High degree of organization, focus and ability to work under pressure.</li>
</ul>
Not a must but a great advantage:
<ul>
<li>Experience with direct sales for small businesses engaged in cross-border trade.</li>
<li>Experience in the ecommerce industry (platforms, logistics)</li>
<li>Experience using Salesforce or a similar CRM system.</li>
<li>Experience in the Payments and Banking industry.</li>
<li>Experience with data analytics &amp; BI tools.</li>
<li>Experience in working and collaborating with remote teams to get things done.</li>
</ul>
Stronger candidates can be considered for Account Engagement Manger role<div>
The Payoneer Ways of Working

Act as our customer's partner on the inside
 
Learning what they need and creating what will help them go further.

Do it. Own it.
 
Being fearlessly accountable in everything we do.

Continuously improve
 
Always striving for a higher standard than our last.

Build each other up 
Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.</div></div>

Account Engagement Specialist, APAC

Explore 662+ Customer success director in Lahore this March. Find roles across top companies and apply now to boost your career.

662 customer success director jobs In Lahore

Customer Success Executive

Customer Success Executive

Customer Success Executive

Customer Success Executive

Customer Success Executive

Video Editor

Account Engagement Specialist, APAC