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customer success manager ai saas

Jadeer

<div>Join Our Vibrant Team as a Customer Success Manager!
Are you passionate about building strong client relationships and ensuring customers achieve real value from innovative technology? If so, we&rsquo;re looking for someone like you to join our dynamic team.
We are Future Group, a premier company specializing in cutting-edge AI solutions. With a strong track record of innovation, we have established ourselves as leaders in delivering advanced technology solutions. As we continue to grow, we are looking for a Customer Success Manager who will play a key role in strengthening client relationships and maximizing customer value from our AI-driven products and services.
What You'll Be Doing
As a Customer Success Manager, you will be responsible for building long-term relationships with our clients, ensuring they successfully adopt and gain maximum value from our AI solutions. You will serve as the primary point of contact for customers, helping them navigate our products, resolve challenges, and identify opportunities to grow their engagement with Future Group.
You will work closely with product, and technical teams to ensure a seamless customer experience and contribute to improving our offerings based on client feedback.
Key Responsibilities<h5 class="jobSectionHeader">
1. Product Strategy &amp; Customer Insights</h5>
AI Portfolio Support 
Collaborate with product teams to support the lifecycle of current AI products and contribute insights that help shape future product improvements.
Customer-Driven Roadmap 
Provide valuable customer feedback and market insights to help guide product roadmap decisions and ensure solutions align with client needs.
Feature Ideation 
Identify opportunities for new features and improvements that increase customer adoption, retention, and overall satisfaction. Translate customer needs into clear business insights for the technical and product teams.<h5 class="jobSectionHeader">
2. Customer Engagement &amp; Advocacy</h5>
Client Engagement &amp; Meetings 
Act as a key representative of our products during client meetings alongside the sales team, presenting product capabilities, supporting demos, and addressing business-level inquiries.
Customer Relationship Management 
Build and maintain strong relationships with clients, serving as their trusted advisor and primary point of contact.
Voice of the Customer 
Conduct customer interviews and gather qualitative feedback to understand challenges, identify opportunities, and ensure our AI solutions meet the needs of our target segments.<h5 class="jobSectionHeader">
3. Go-to-Market &amp; Customer Success Support</h5>
Value Proposition Communication 
Help communicate the value of our AI solutions by clearly articulating the benefits, differentiators, and business impact to customers.
Sales Enablement Support 
Support sales and marketing teams by contributing insights, customer use cases, and feedback that help strengthen sales materials and positioning.
Customer Segment Insights 
Analyze customer segments and industries to better understand client needs and tailor communication and solutions accordingly.
Requirements for the Role<ul><li>
Bachelor&rsquo;s degree in Business, Marketing, Information Technology, or a related field.</li><li>
3+ years of experience in Customer Success, Account Management, or Client Relationship Management, preferably within the SaaS, AI, or technology sectors.</li><li>
Strong interpersonal and communication skills with the ability to build trust with clients and stakeholders.</li><li>
Customer-focused mindset with strong problem-solving abilities.</li><li>
Ability to analyze customer needs and translate them into actionable solutions.</li><li>
Highly organized with the ability to manage multiple accounts and priorities effectively.</li></ul>
What We Offer<ul><li>
Competitive salary with performance-based incentives.</li><li>
Opportunities for professional development and career growth.</li><li>
A vibrant and inclusive workplace culture that encourages innovation.</li><li>
Flexible working hours and a hybrid work model.</li><li>
The opportunity to work with cutting-edge AI technology and a global client base.</li></ul></div>

Customer Success Manager - (AI & SaaS)

MC Ledger

<div>Company Description 
mazeed is a UAE-based financial management platform offering a hybrid model of SaaS + Finance-as-a-Service (FaaS) to support SMEs with smart accounting, taxation, and CFO advisory tools. We&rsquo;re building a modern, scalable, and automation-first product experience &mdash; powered by both software and expert services. 
Job Description 
Job Purpose:
Your work will directly impact product usability, platform reliability, internal operational efficiency, and mazeed&rsquo;s ability to scale thousands of customers. Your success is defined by moving the product forward, strengthening the business, and making the overall experience measurably better for customers and internal teams.
Responsibilities:
You will contribute across the stack using strong software engineering fundamentals, system design skills, and modern development practices.<ul><li>
Build end-to-end product features across UI, APIs, and ERP/business logic</li><li>
Translate product specs and Figma designs into clean, maintainable implementations</li><li>
Design scalable, modular, and reliable architectures using modern design principles</li><li>
Develop backend services and workflows following clean system design practices</li><li>
Extend ERP modules using Frappe/ERPNext (DocTypes, validations, workflows, jobs)</li><li>
Ensure data accuracy, performance, and consistency across multi-tenant systems</li><li>
Integrate the SaaS frontend, serverless backend, and ERP layer into cohesive experiences</li><li>
Implement robust error handling, logging, observability, and reliability patterns</li><li>
Use AI tools (Claude, Copilot, etc.) to accelerate development, testing, refactoring, and documentation</li><li>
Participate in code reviews, architectural discussions, and cross-functional collaboration</li><li>
Improve engineering standards, automation, and internal development workflows</li></ul>
You will play a central role in building the mazeed platform across:<ul><li>
Customer-facing SaaS (web application)</li><li>
Backend services powering authentication, billing, workflows, and automation</li><li>
ERP/business logic using Frappe &amp; ERPNext for core financial modules</li></ul> 

Qualifications 
We value problem solvers who can understand a challenge, explore alternatives, and choose the most efficient, scalable solution. Strong fundamentals matter far more than specific tools.<ul><li>
Solid grasp of data structures, algorithms, and complexity</li><li>
Strong understanding of software design principles (modularity, clean abstractions, separation of concerns)</li><li>
Ability to design scalable APIs, asynchronous workflows, and robust service boundaries</li><li>
Understanding of multi-tenant SaaS architecture, security, and access control</li><li>
Experience with relational and non-relational data modeling</li><li>
Familiarity with testing principles (unit, integration, automation)</li><li>
Knowledge of modern architectural patterns:</li><li>
Event-driven and message-based systems</li><li>
Serverless-first architecture</li><li>
Layered/clean/hexagonal designs</li><li>
Background processing and distributed workflows</li><li>
Strong debugging, optimization, and refactoring skills</li><li>
Ability to move comfortably across UI, backend, and ERP/business logic layers</li><li>
Comfort using AI-powered development tools to accelerate delivery and improve quality</li></ul>
Above all, we value engineers who analyze problems deeply, experiment with options, and apply the simplest, most effective solution &mdash; not necessarily the most complex one.
Requirements:<ul><li>
BSc. in CS, Engineering</li><li>
Advanced English communication command (written/spoken)</li><li>
5 years of professional software engineering experience, including end‑to‑end feature delivery across UI, APIs, and data layers.</li><li>
Proven full‑stack capability: comfortable moving between frontend, backend, and ERP/business logic in the same sprint.</li></ul>
Tools &amp; Frameworks (Nice to Have / Plus): Not required &mdash; you can learn these on the job. Familiarity is a plus.
Frontend<ul><li>
React, Next.js, TypeScript</li><li>
Component libraries (Tailwind, MUI, Chakra UI)</li><li>
State management (Redux, Zustand, React Query)</li></ul>
Backend<ul><li>
Node.js or Python</li><li>
AWS Serverless stack (Lambda, API Gateway, DynamoDB, SQS, EventBridge, S3)</li></ul>
ERP &amp; Business Logic<ul><li>
Frappe/ERPNext experience is strongly recommended</li><li>
DocTypes, workflows, server scripts, background jobs</li></ul>
Domain Knowledge<ul><li>
Accounting, taxation, invoicing, inventory, or financial workflows</li><li>
Payment gateways and authentication</li><li>
B2B SaaS products</li></ul> 

Additional Information 
KPI and success indicators:
Your work translates directly into business value, improving customer experience, operational efficiency, and the scalability of mazeed&rsquo;s financial platform.<ul><li>
Features are delivered end-to-end with clarity and speed, reducing time-to-value for customers</li><li>
The platform becomes more stable, scalable, and cost-efficient, supporting growth across thousands of SMEs</li><li>
ERP workflows are accurate, reliable, and aligned with real financial operations &mdash; reducing manual effort for internal teams</li><li>
The product feels faster, more intuitive, and more polished, improving customer satisfaction and retention</li><li>
AI-powered development accelerates delivery, increases code quality, and frees up time for higher-value problem solving</li><li>
Collaboration with Product, Design, and Finance Operations becomes smoother, reducing misalignment and rework</li><li>
Internal feedback loops shorten, and post-release issues drop significantly, improving operational efficiency</li></ul></div>

Full-Stack Engineer (Mid-level)

BayanTech

<div><h3 class="jobSectionHeader">Role Overview</h3><h5 class="jobSectionHeader">
We are looking for a Product Marketing Manager who will bridge the gap between product development, marketing, and sales to bring our technology products to market successfully.</h5>
This role is responsible for translating product capabilities into clear customer value, defining product positioning and messaging, developing Go-To-Market strategies, and supporting product commercialization and revenue growth.
The Product Marketing Manager will work closely with R&amp;D, Product Teams, Marketing, and Sales to ensure our products are positioned effectively in the market and achieve strong adoption among target customers.
This role focuses on AI-powered SaaS platforms and B2B technology solutions, helping businesses improve efficiency and automation through innovative digital products.<h2 class="jobSectionHeader">
Key Responsibilities</h2><h3 class="jobSectionHeader">
1. Product Positioning &amp; Messaging</h3><ul><li>
Develop clear product positioning and value propositions</li><li>
Translate complex product capabilities into customer-focused messaging</li><li>
Define Ideal Customer Profiles (ICP) and buyer personas</li><li>
Conduct competitive analysis and identify market differentiation opportunities</li><li>
Ensure consistent messaging across marketing and sales channels</li></ul><h3 class="jobSectionHeader">
2. Go-To-Market Strategy</h3><ul><li>
Develop and execute Go-To-Market (GTM) strategies for product launches and feature releases</li><li>
Define product target segments, positioning, and messaging</li><li>
Support pricing strategy and product packaging decisions</li><li>
Work closely with marketing teams to align campaigns and demand generation efforts</li></ul><h3 class="jobSectionHeader">
3. Product Launch &amp; Commercialization</h3><ul><li>
Plan and coordinate product launches</li><li>
Create and manage product launch plans and timelines</li><li>
Develop product marketing assets including:<ul><li>
Product pages</li><li>
Sales decks</li><li>
Product documentation</li><li>
Product demos</li><li>
Case studies</li><li>
Explainer materials</li></ul></li></ul><h3 class="jobSectionHeader">
4. Sales Enablement</h3><ul><li>
Equip sales teams with sales enablement materials</li><li>
Develop:<ul><li>
Product presentations</li><li>
Battle cards</li><li>
Competitive comparison guides</li></ul></li><li>
Train internal teams on product messaging and value propositions</li><li>
Support sales teams in addressing customer objections</li></ul><h3 class="jobSectionHeader">
5. Market Research &amp; Customer Insights</h3><ul><li>
Conduct market research and competitor analysis</li><li>
Gather insights from customers, prospects, and sales teams</li><li>
Identify market opportunities and product improvements</li><li>
Provide feedback to product teams based on market demand and user insights</li></ul><h3 class="jobSectionHeader">
6. Product Adoption &amp; Growth</h3><ul><li>
Track product performance metrics including:<ul><li>
Product adoption</li><li>
Customer engagement</li><li>
Conversion rates</li><li>
Customer feedback</li></ul></li><li>
Work with marketing teams to improve product awareness and adoption</li><li>
Identify opportunities to improve product onboarding and messaging</li></ul><h3 class="jobSectionHeader">
7. Cross-Functional Collaboration</h3><ul><li>
Work closely with:<ul><li>
Product Managers</li><li>
Engineering teams</li><li>
Marketing teams</li><li>
Sales teams</li></ul></li><li>
Ensure alignment between product development and market needs</li></ul><h2 class="jobSectionHeader">
Key Skills &amp; Qualifications</h2><ul><li>
4&ndash;7 years of experience in Product Marketing, B2B Marketing, or SaaS Marketing</li><li>
Experience working with technology products or SaaS platforms</li><li>
Strong understanding of product commercialization and market positioning</li></ul><h3 class="jobSectionHeader">
Required Skills</h3>
Strong knowledge of:<ul><li>
Product Positioning</li><li>
Value Proposition Development</li><li>
Go-To-Market Strategy</li><li>
Customer Segmentation</li><li>
Competitive Analysis</li><li>
B2B Marketing</li><li>
Product Launch Strategy</li></ul> 
Ability to:<ul><li>
Translate technical product features into business value</li><li>
Work cross-functionally with product, marketing, and sales teams</li><li>
Communicate complex ideas in a clear and compelling way</li></ul></div>

Product Marketing Manager

Stunning.so

<div>
 
 
 About The Role:
 
 
 
 
 
 
 A great product is nothing without a passionate community behind it. We are looking for an empathetic, energetic, and tech-savvy
 
 Community Manager
 
 to be the face and voice of Stunning.so for our users. You will build, nurture, and grow our community (Discord/Slack, Social Media, and Forums), turning casual users into hardcore brand advocates.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 
 Community Building:
 
 Launch, manage, and scale our community platforms (e.g., Discord, Reddit, Facebook Groups).
 </li>
 <li>
 
 Engagement:
 
 Spark daily conversations, host AMAs, run contests, and organize virtual events/webinars to keep the community active and excited.
 </li>
 <li>
 
 User Advocacy:
 
 Act as the bridge between our users and the product team. Gather feedback, report bugs, and advocate for feature requests.
 </li>
 <li>
 
 Customer Support (Tier 1):
 
 Answer questions, troubleshoot basic issues, and guide users on how to get the most out of Stunning.so's AI tools.
 </li>
 <li>
 
 Advocacy Programs:
 
 Create and manage a brand ambassador/affiliate program to reward our most active community members.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 
 
 <ul>
 <li>
 2+ years of experience in community management, preferably for a SaaS, gaming, or creator-focused tech company.
 </li>
 <li>
 Deep familiarity with community platforms (Discord, Slack, Reddit) and social media management.
 </li>
 <li>
 Excellent communication skills with a highly empathetic and patient approach to user interactions.
 </li>
 <li>
 Ability to translate technical product updates into exciting, easy-to-understand community announcements.
 </li>
 <li>
 A natural connector who loves bringing people together and solving problems.
 </li>
 </ul>
</div>

Community Manager

<div>
 
 
 About The Role:
 
 
 
 In the age of AI and the creator economy, people buy from people. We are seeking a brilliant Personal Branding Manager to build and scale the digital presence of our Founders and key executives. Your goal is to position them as top-tier thought leaders in the AI, tech, and startup communities on platforms like LinkedIn and Twitter (X).
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Voice &amp; Identity: Capture the unique voice, vision, and expertise of our founders and translate them into engaging digital content.
 </li>
 <li>
 Content Creation: Ghostwrite high-impact LinkedIn posts, Twitter threads, op-eds, and newsletters daily.
 </li>
 <li>
 Audience Growth: Implement aggressive growth strategies to scale followers, increase engagement, and drive inbound opportunities (partnerships, PR, talent acquisition).
 </li>
 <li>
 PR &amp; Networking: Secure speaking engagements, podcast interviews, and guest posting opportunities for the leadership team.
 </li>
 <li>
 Trend Monitoring: Stay on top of industry trends (AI, SaaS, No-code) to ensure our executives are always joining the right conversations in real-time.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 
 
 <ul>
 <li>
 Proven experience managing and scaling personal brands for executives, founders, or high-profile creators (portfolio required).
 </li>
 <li>
 Mastery of Social Media algorithms, formatting, and community engagement tactics.
 </li>
 <li>
 Elite copywriting skills&mdash;you know how to write a hook that stops the scroll.
 </li>
 <li>
 High emotional intelligence and the ability to extract brilliant insights from busy founders through quick interviews.
 </li>
 </ul>
</div>

Personal Branding

<div>
 
 
 About Stunning.so:
 
 
 
 At Stunning.so, we are revolutionizing the way people build websites. Powered by cutting-edge AI, our platform empowers creators, entrepreneurs, and businesses to build stunning websites in seconds. We are moving fast, and we need visionary storytellers to help us share our mission with the world.
 
 
 
 
 
 
 The Role
 
 We are looking for a highly strategic and creative
 
 Content Manager
 
 to take ownership of our content ecosystem. You won't just be writing blog posts; you will be architecting a content engine that drives organic growth, educates our users, and positions Stunning.so as the undisputed leader in AI website creation.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 
 Content Strategy:
 
 Develop and execute a comprehensive content calendar across the blog, website, newsletters, and social media.
 </li>
 <li>
 
 SEO &amp; Growth:
 
 Conduct keyword research and optimize all content to drive high-intent organic traffic to Stunning.so.
 </li>
 <li>
 
 High-Quality Production:
 
 Write, edit, and produce compelling long-form and short-form content (articles, case studies, guides, and video scripts).
 </li>
 <li>
 
 Cross-Functional Collaboration:
 
 Work closely with the Product and Marketing teams to launch new features with impactful messaging.
 </li>
 <li>
 
 Analytics:
 
 Monitor content performance metrics, A/B test messaging, and iterate strategies based on data.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 
 
 <ul>
 <li>
 3+ years of experience in B2B/B2C content marketing, preferably in SaaS, AI, or No-code spaces.
 </li>
 <li>
 Exceptional writing and editing skills in English, with a portfolio that proves your ability to simplify complex technical concepts.
 </li>
 <li>
 Strong understanding of SEO best practices and tools (Ahrefs, SEMrush, Google Analytics).
 </li>
 <li>
 A proactive "owner" mentality&mdash;you can take a raw idea and turn it into a polished, high-performing asset.
 </li>
 </ul>
 
 
 
</div>

Content Manager

<div>Company Description 
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team. 
Job Description 
Key Responsibilities:
AR Ownership &amp; Invoicing:<ul><li>
Own the monthly invoicing cycle for recurring and one-time services.</li><li>
Validate invoices against contracts, approved pricing, MRR, and service start dates.</li><li>
Ensure accurate handling of advances, AR balances, and rebilling logic.</li></ul>
AR Lifecycle Management:<ul><li>
Maintain AR aging and collection status for all clients.</li><li>
Execute client actions: holds, suspensions, cancellations (FaaS &amp; SaaS) per policy.</li><li>
Coordinate with Ops and CS teams on overdue balances and service status.</li></ul>
Revenue &amp; Collections Control:<ul><li>
Record and reconcile receipts from Stripe, banks, and cash.</li><li>
Ensure revenue recognition aligns with contracts and actual collections.</li><li>
Maintain and control AR trackers and supporting schedules.</li></ul>
Reporting &amp; Management Support:<ul><li>
Prepare AR aging, collection summaries, and churn inputs.</li><li>
Support management reporting (revenue by stream, country, client status).</li><li>
Provide accurate inputs for cashflow forecasting and fund requests.</li></ul>
Systems &amp; Coordination:<ul><li>
Work across ERP, billing tools, Ops portal, and CRM.</li><li>
Coordinate with Sales, Ops, and Finance to resolve discrepancies.</li><li>
Support audits and internal reviews related to AR and revenue.</li></ul> 
Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Accounting or Finance.</li><li>
4&ndash;6 years in Accounts Receivable or Revenue Accounting.</li><li>
Mandatory experience in SaaS / subscription-based or recurring billing environments.</li></ul><ul><li>
Proven ownership of invoicing and AR lifecycle (not data entry only).</li><li>
Strong Excel skills (aging, trackers, reconciliation models).</li><li>
Experience with ERPs and online payment gateways (Stripe or similar).</li></ul><ul><li>
Ability to work across multiple systems and reconcile differences.</li><li>
Strong English communication (written &amp; verbal).</li><li>
High ownership and accountability.</li><li>
Strong coordination and follow-up skills.</li><li>
Ability to work independently with minimal supervision.</li></ul> 
Additional Information 
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</div>

Senior AR Accountant

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