customer service specialist Jobs in Ankara

customer service specialist

key account sales manager

sales manager

sales support engineer

customer success manager

solarVis

<div>
 
 
 About solarVis
 
 
 
 SolarVis is a dynamic, fast-growing B2B SaaS startup revolutionizing the sustainable energy landscape. We are leading the digital transformation of the energy value chain by offering innovative software solutions that streamline the sales and marketing processes of businesses installing electrification products such as solar systems, EV chargers, batteries, and heat pumps. Think of us as the Salesforce and SAP of Sustainable Energy.
 
 
 
 
 
 
 About the Position
 
 
 
 As a rapidly growing company, solarVis is looking for a Customer Success Manager to join our team in our Ankara office, located in the relaxed and vibrant environment of ODT&Uuml; TEKNOKENT CoZone.
 
 
 
 
 
 In this role you will become a key interface between our customers and our product &amp; engineering teams. You will ensure that our clients onboard smoothly, adopt the product fully, and derive maximum value from it thus contributing to customer satisfaction, retention and growth.
 
 
 
 
 
 
 Here&rsquo;s what you will be doing:
 
 
 <ul>
 <li>
 Serve as the day-to-day contact for assigned customers: build strong relationships, understand their business needs and become a trusted adviser.
 </li>
 <li>
 Lead and manage the onboarding process for new clients including kick-off calls, configuration/setup, delivering product demos, coordinating internal stakeholders.
 </li>
 <li>
 Provide technical support, training, and education (both one-to-one and group) to customers on the solarVis platform (from basic usage to advanced features).
 </li>
 <li>
 Proactively monitor customer health, usage metrics and feature adoption; identify at-risk accounts and work to mitigate churn.
 </li>
 <li>
 Collaborate with product, engineering, sales and marketing teams: gather and share customer feedback, escalate technical issues, contribute to continuous product improvement.
 </li>
 <li>
 Create and maintain customer-facing documentation + training materials (e.g., walkthroughs, best-practice guides, FAQ&rsquo;s).
 </li>
 <li>
 Drive renewal and upsell opportunities by ensuring customers derive value, and by identifying expansion potential aligned with customer goals.
 </li>
 <li>
 Represent customer voice internally, escalate feature requests, improvement ideas, and ensure feedback loops back to product roadmap.
 </li>
 </ul>
 
 
 
 
 
 Education &amp; Work Experience &amp; Technical Requirements:
 
 
 <ul>
 <li>
 Based in Ankara, T&uuml;rkiye.
 </li>
 <li>
 Bachelor&rsquo;s degree (or equivalent) in Engineering, Business, Information Systems or related field.
 </li>
 <li>
 2+ years of experience in a customer-facing role (customer success, account management, technical support, SaaS onboarding) ideally in a B2B SaaS environment.
 </li>
 <li>
 Strong technical aptitude: ability to understand, explain and troubleshoot a SaaS product; comfortable working with technical stakeholders.
 </li>
 <li>
 Experience delivering training and product demos to customers translating technical functionality into business value.
 </li>
 <li>
 Excellent verbal and written English communication skills (customers may be international) and strong Turkish language skills.
 </li>
 <li>
 Analytical mindset: comfortable working with usage data, customer health metrics, adoption dashboards to derive insights and drive action.
 </li>
 <li>
 Proactive, self-starter mentality: able to prioritize multiple customer engagements, follow through, and operate in a fast-changing startup context.
 </li>
 <li>
 Strong interpersonal skills: able to build rapport, influence without authority, manage challenging situations and maintain customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Preferred / Plus:
 
 
 <ul>
 <li>
 Experience in renewable-energy domain, solar/EV charger/battery/heat-pump industry (or willingness to rapidly build domain expertise).
 </li>
 <li>
 Familiarity with CRM / CSM tools (e.g., Salesforce, Gainsight, HubSpot) and customer success analytics.
 </li>
 <li>
 Experience with technical integrations or API-based platforms (helping customers integrate external data or systems).
 </li>
 <li>
 Experience in a SaaS product where onboarding/adoption/renewal lifecycle metrics are tracked and improved.
 </li>
 <li>
 Some project-management experience (planning onboarding milestones, coordinating cross-functional teams).
 </li>
 </ul>
 
 
 
 
 
 Personal Specifications/Skills:
 
 
 <ul>
 <li>
 Demonstrate strong capability for end-to-end customer lifecycle execution (from onboarding through renewal/expansion).
 </li>
 <li>
 Be self-guided, take ownership and handle increasing responsibilities with enthusiasm.
 </li>
 <li>
 Adaptability to rapidly changing conditions and a strong problem-solving attitude.
 </li>
 <li>
 Good team player with result-oriented attitude and analytical mind.
 </li>
 <li>
 Customer-centric mindset: you genuinely care about customers&rsquo; success and work to help them succeed with our solution.
 </li>
 </ul>
 
 
 
 
 
 We Offer
 
 
 <ul>
 <li>
 Competitive compensation package
 </li>
 <li>
 Private medical insurance
 </li>
 <li>
 A chance to be part of a passionate and driven team dedicated to making a difference
 </li>
 <li>
 Access to cutting-edge technologies and tools to enhance your development skills
 </li>
 <li>
 Supportive and collaborative team environment that encourages learning and growth
 </li>
 <li>
 Opportunities to work on diverse and challenging projects with a real impact
 </li>
 <li>
 Room for creativity and autonomy in your projects, fostering innovation
 </li>
 </ul>
 
 
 
 
 
 Hiring Process
 
 
 <ul>
 <li>
 
 Phone Call:
 
 A brief phone call with one of the Founders to pre-evaluate your situation and assess your fit for the position. (15 mins)
 </li>
 <li>
 
 Non-Technical Interview with Founders:
 
 Focused on your background, mindset, expectations around customer success and startup fit. (30 mins)
 </li>
 <li>
 
 Case Study:
 
 You will be given a customer-success scenario and asked to design an onboarding &amp; adoption plan, propose KPIs &amp; mitigation actions. (7 days to complete)
 </li>
 <li>
 
 Technical Interview:
 
 A deeper interview with the team, including case assessment, customer onboarding / adoption flows and demo/training approach. (60 mins)
 </li>
 <li>
 
 Offer Stage:
 
 Final alignment and offer delivery.
 </li>
 </ul>
</div>

Customer Success Manager

Nobel Biocare

<div>
 
 Job Description
 
 
 
 Job Description
 
 
 The Sales Support Specialist will play a critical role in providing technical and customer support for Nobel Biocare&rsquo;s dental implant solutions. This role will be responsible for assisting customers, sales representatives, and internal teams with product-related inquiries, troubleshooting issues, and ensuring a seamless experience for our clients. The ideal candidate has a strong technical background in dental implants and a customer-focused mindset to drive satisfaction and business success.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Technical &amp; Customer Support
 </li>
 <li>
 Serve as the primary point of contact for technical inquiries related to Nobel Biocare&rsquo;s dental implants.
 </li>
 <li>
 Provide expert guidance to customers and internal teams on product features, troubleshooting, and best practices.
 </li>
 <li>
 Assist medium to small customers who may not have direct access to a sales representative.
 </li>
 <li>
 Respond to inbound calls and emails to ensure prompt resolution of customer issues.
 </li>
 <li>
 Sales Team Support
 </li>
 <li>
 Work closely with Territory Managers and the Product Manager to provide technical expertise.
 </li>
 <li>
 Support sales representatives with product demonstrations and technical explanations for customer meetings.
 </li>
 <li>
 Keep the sales team informed on product updates and technical developments.
 </li>
 <li>
 Proactive Customer Engagement &amp; Issue Resolution
 </li>
 <li>
 Conduct proactive follow-ups with customers to address concerns and ensure optimal product use.
 </li>
 <li>
 Identify and resolve potential issues, such as product handling challenges or high failure rates, before they escalate.
 </li>
 <li>
 Ensure customer retention and satisfaction by delivering an outstanding support experience.
 </li>
 <li>
 Training &amp; Documentation
 </li>
 <li>
 Develop and deliver training sessions to internal teams and customers on Nobel Biocare products.
 </li>
 <li>
 Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
 </li>
 <li>
 Provide feedback to product development teams based on customer insights to enhance product quality.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 Experience &amp; Knowledge
 
 
 <ul>
 <li>
 2+ years of experience in technical support, sales support, or customer service in the dental or medical device industry.
 </li>
 <li>
 Strong knowledge of dental implant systems and related treatment procedures.
 </li>
 <li>
 Experience working cross-functionally with sales, product management, and customer service teams.
 </li>
 <li>
 Hands-on experience with CRM software and technical support tools.
 
 
 </li>
 </ul>
 Education &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Biomedical Engineering, Dentistry, or a related field preferred.
 </li>
 <li>
 Fluency in Turkish and English (both written and verbal).
 </li>
 <li>
 Excellent problem-solving and troubleshooting skills.
 </li>
 <li>
 Strong communication skills with the ability to explain technical concepts in a clear, customer-friendly manner.
 </li>
 <li>
 Ability to work independently while collaborating effectively with teams.
 
 
 </li>
 </ul>
 This job is based out of Ankara, Turkey.
 
 
 
 Operating Company
 
 
 
 Nobel Biocare
 
 
 Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
</div>

Sales Support Specialist (Ankara,Turkey)

Ericsson

<div><div><div><div><h2 class="jobSectionHeader">Grow with us</h2>
</div><div>
About EMEA Networks 
The newly formed Europe, Middle East, and Africa (EMEA) Market Area is a vibrant hub of innovation, technology, and collaboration. At its core, our Networks organization plays a pivotal role in driving thought leadership and delivering exceptional value in a fast-changing environment, where business realities vary across diverse markets and countries. With almost 4,000 skilled professionals and a strong commitment to a diverse and inclusive culture, EMEA Networks is dedicated to shaping the region&rsquo;s digital future through operational excellence, deep customer focus, and profitable growth. 
About this opportunity 
We are looking for Vendor Manager &amp; EHS responsible Turkey, based in Istanbul, who will report to the Head of Networks EHS&amp;VM for the Customer Unit (CU) SEE. 
This role will act as the service delivery leader for Environment and Occupational Health and Safety (EHS) and Vendor Management (VM) for Networks Services activities in Turkey country, empowering our people, leading the market, and driving customer success to contribute to the overall success of CU SEE, EMEA and Group Objectives.</div></div><div><div><h2 class="jobSectionHeader">
What you will do</h2>
</div><div><div>
Cross-Functional Collaboration and Process Improvement 
<ul><li>Foster close cooperation with Sourcing, PMO, Delivery Units and EHS specialists during project execution and acceptance.</li><li>Identify and implement improvements in vendor management and EHS processes to enhance safety culture, support operational safety-driven execution, monitor quality of services outcomes.</li><li>Push for implementation of automation to support operational activities and transform processes by adopting digital tools.</li></ul></div><div> 
Vendor Manager 
The role is to assure best value at procurement of resources and services cross Service Lines from ASPs and FSOs in accordance with related scope. Have all needed information on supplier base in roll-out and acts on supplier performance issues. Monitor the application of the correct contractual prices according to agreed scope. Ensure OHS competence of supplier. Part of supplier evaluation, selection and KPI requirements. Responsible for forecasting and ASP Operational Governance Framework. 
Maintain strong and trusted relationships with external suppliers and internal stakeholders to support effective collaboration and delivery performance with ASPs. 
In the role you will do: 
Presales phase and sourcing activities 
<ul><li>Support solution engineering with ASP SoW and pricing</li><li>Forecast ASP demand &amp; lead technical evaluation of ASP candidates</li><li>Support development of ASP selection criteria and secure required capacity</li><li>Support implementation of consequence management frameworks with respect to adherence of policies and operational procedures</li><li>Support deployment and secure adoption of the Global ASP Catalogue in CU SEE</li></ul>
Readiness and ASP Onboarding 
<ul><li>Develop and secure ASP competence and training plans</li><li>Secure ASPs required licenses, tools, permits and OHS certification</li><li>Secure ASPs are informed of Ways of working, processes, and performance requirements</li></ul>
Governance and work allocations 
<ul><li>Secure that ASP performance KPIs measured continuously</li><li>Establish ASP Operational and Internal Governance meetings to follow-up escalations and ASP performance</li><li>Responsible for raising discussion and actions in case deviation of procurement board decisions</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"> 
EHS responsible</h2>
</div><div><div>
The role is responsible for providing Environment, Health, Safety, and Well-being (EHS) support and guidance to the assigned project(s)/contract(s). The goal is to support the delivery organization to ensure compliance with relevant legal, customer, and Ericsson EHS requirements, and to foster a safety culture within the project(s)/contract(s) to reach Target Zero. 
In the role you will do: 
<ul><li>Be accountable for the effective implementation of the Environment and Occupational Health and Safety (EHS) strategy, ensuring fulfillment of Ericsson and country/customer safety requirements</li><li>Drive adherence to Environment, Occupational Health, and Safety processes and tools across employees and suppliers</li><li>Promote a culture of safety and compliance, embedding EHS awareness into all operational activities</li><li>Define EHS awareness and communication program for the projects (including HS&amp;W recognition, both internal and suppliers) and lead overall improvement</li><li>Take part in supplier governance meeting, performance review meeting and address EHS issues</li><li>Define compliance check regime for the project (where, when, what, who, how) and lead overall improvement</li><li>Be the project EHS interface for customer</li><li>Define and maintain the EHS responsibility matrix of the project</li><li>Ensure adherence of the project to the CU-defined and project-specific EHS targets and KPIs</li><li>Support execution of the EHS related processes (Consequence Management Maturity Assessment, Stop Work Authority, etc.)</li><li>Define the EHS risk and opportunity assessment regime for the project (where, when, what, who, how)</li><li>Oversee implementation and execution of the EHS Operational Risk Assurance for the project</li><li>Oversee incident management in the project, lead root cause analysis and overall improvement</li><li>Support implementation of tools and automation processes related to EHS</li></ul></div> 
Health, safety and well-being is a responsibility and an expectation from all employees and leaders to secure a work environment that keeps everyone safe and well to reach Target Zero, and that they can thrive and be at their best both at work and at life. 
You will bring 
Local language knowledge is a prerequisite. 
Location is Turkey, Istanbul.<div><ul><li> 
Leadership: Creates clarity (decision making, delegation, strategic leadership, impact &amp; influence, active listening, emotional intelligence)</li><li>Teamwork: Constructive feedback, coaching, empathetic, team motivation</li><li>Result driven: Accountability, performance review, leading &amp; developing high performing teams, adaptability, resilience &amp; perseverance, team motivation</li><li>Excellent knowledge of Environmental, Health &amp; Safety operational processes, as well as relevant legal requirements</li><li>Excellent knowledge of Vendor Management, as well as relevant country policies</li><li>At least 5 years&rsquo; experience in Service Delivery or sourcing in the Telecom sector</li><li>At least 2 years&rsquo; experience in telecom Field Operations</li><li>Proven presentation and communication skills</li><li>Outstanding data analysis and analytical reporting skills</li><li>University Degree, preferably in Business or Engineering, or equivalent experience</li><li>Strong personal track record and industry references</li></ul></div></div></div></div>
Why join Ericsson?
At Ericsson, you&acute;ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what&acute;s possible. To build solutions never seen before to some of the world&rsquo;s toughest problems. You&acute;ll be challenged, but you won&rsquo;t be alone. You&acute;ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. 
 
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: T&uuml;rkiye (TR) || Istanbul
Req ID: 774924</div>

Vendor Manager & EHS Responsible Türkiye

Palo Alto Networks

<div>
 
 Our Mission
 
 
 
 At Palo Alto Networks&reg; everything starts and ends with our mission:
 
 
 Being the cybersecurity partner of choice, protecting our digital way of life.
 
 
 Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we&rsquo;re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
 
 
 
 Who We Are
 
 
 
 We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
 
 
 As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
 
 
 
 Job Description
 
 
 
 
 Your Career
 
 
 
 The Solutions Consultant is the evolution of the traditional Sales Engineering role, aligning how we best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks. As a Solutions Consultant you provide technical leadership and expertise and guidance in your customer&rsquo;s security transformation journey. You will play a key role in defining technical solutions that secure a customer&rsquo;s key business imperatives and ensuring value realization of their investment with Palo Alto Networks. You evangelize our industry leadership in on-prem, cloud, and security operations services that establish PANW as your customer&rsquo;s cybersecurity partner of choice.
 
 
 
 Your Impact
 
 
 
 Role
 
 
 
 Role
 
 
 
 Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:
 
 
 <ul>
 <li>
 Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions
 </li>
 <li>
 Understands Key customer business requirements and has the ability to position, demonstrate and create high level designs across the entire PANW portfolio solutions creating business value for customers
 </li>
 <li>
 Ability to drive customer adoption of Palo Alto Networks Platform. Building customer relationships by helping customers achieve increased productivity, operational efficiency, security efficacy, and greater flexibility to innovate
 </li>
 <li>
 Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers
 </li>
 <li>
 Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions
 </li>
 <li>
 Demonstrating strong communication skills, influencing through effective presentations and customer-specific demos, and conducts technical engagements and workshops that are clear and impactful, simplifying complex ideas for various audiences
 </li>
 <li>
 Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities
 </li>
 <li>
 Demonstrates Cross functional leadership driving collaboration and orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy
 </li>
 <li>
 Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner
 </li>
 <li>
 Understanding the competitive landscape and effectively differentiating PANW's leadership in the cybersecurity space
 </li>
 <li>
 Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events
 </li>
 <li>
 Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Your Experience
 
 
 
 <ul>
 <li>
 5+ years experience in Pre-Sales/Sales Engineering
 </li>
 <li>
 Skilled in at least one of the following Networking, Network Security, Cybersecurity, Private/Public Cloud Security, SOC/Endpoint or SASE
 </li>
 <li>
 Experience in delivering cybersecurity solutions that solve technical challenges and influence new business initiatives is preferred
 </li>
 <li>
 Influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role; prior experience in a pre-sales role is ideal
 </li>
 <li>
 Creating and delivering technical presentations, workshops, or technical validation engagements
 </li>
 <li>
 Experience in selling, designing, implementing, or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies
 </li>
 <li>
 Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions
 </li>
 <li>
 Experience in complex sales involving long sales processes with multiple buying centers and multi-product solutions are preferred
 </li>
 <li>
 This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position
 </li>
 <li>
 Proficient in English
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 The Team
 
 
 
 Our Solutions Consultant team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to transform their security architectures.
 
 
 You are empowered with unmatched systems and tools and a team built on joint success. You won&rsquo;t find someone at Palo Alto Networks that isn&rsquo;t committed to your success &ndash; with everyone pitching in to assist when it comes to solutions selling, learning, and development. Our Solutions Consulting community is driven by the mission to be our customers&rsquo; cybersecurity partner of choice, protecting their digital way of life.
 
 
 
 Our Commitment
 
 
 
 We&rsquo;re problem solvers that take risks and challenge cybersecurity&rsquo;s status quo. It&rsquo;s simple: we can&rsquo;t accomplish our mission without diverse teams innovating, together.
 
 
 We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
 
 
 Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
 Is role eligible for Immigration Sponsorship? No.
 
 
 Please note that we will not sponsor applicants for work visas for this position.
 
</div>

Solutions Consultant

Johnson Controls

<div>What you will do: 
As a Customer Service Specialist reporting to the Sales Manager in Ankara, you will manage order administration and fulfillment functions, ensuring a seamless process from order receipt to delivery. You will play a vital role in expanding our customer base and achieving growth objectives in a collaborative team environment. 
How you will do it:<ul><li>
Oversee the complete order processing value chain, whether direct or through a distribution network.</li><li>
Engage with customers to address inquiries and manage sales order documentation.</li><li>
Facilitate communication with internal teams and external suppliers to ensure timely order fulfillment and compliance with company policies.</li><li>
Maintain accurate data entry and updates in the ERP system.</li><li>
Act as the primary contact for logistics, managing the shipping process and customs clearances.</li><li>
Provide exceptional customer service and resolve any conflicts or issues that arise.</li><li>
Proactively monitor financial follow-ups and ensure all transactions meet company standards.</li></ul> 
What we look for:<ul><li>
Proven experience in customer service or as a Client Service Representative.</li><li>
Strong communication skills with an emphasis on active listening and customer orientation.</li><li>
Familiarity with ERP systems, preferably SAP.</li><li>
A proactive mindset with the ability to adapt to diverse customer personalities.</li><li>
Excellent organizational and multitasking abilities.</li><li>
Attention to detail and a commitment to delivering outstanding service.</li></ul> 
Join Johnson Controls and contribute to a company culture that values collaboration, innovation, and personal development. We offer competitive pay, comprehensive benefits, and opportunities for continuous growth in a supportive environment.</div>

Customer Service Specialist

KONE

<div>As the world&rsquo;s cities grow more complex, people&rsquo;s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference.
 
 
It's time to make a move. Join our flow.
About the Role
As the Maintenance Operations Manager , you will be responsible for managing the Service Supervisors and leading the maintenance operations team to achieve safety, quality, productivity, and profitability targets. You will also play a key role in implementing business change initiatives in collaboration with the Front-Line Maintenance Operations Excellence Manager, ensuring measurable improvements in customer satisfaction and operational performance.
Key Responsibilities
<ul><li>Ensure safety is a top priority for employees and end-users&mdash;no compromises.
</li><li>Lead maintenance operations to deliver high-quality, profitable service.
</li><li>Drive annual target setting, action planning, and regular performance reviews.
</li><li>Cascade front-line and regional goals to the team and monitor progress.
</li><li>Conduct regular audits and implement corrective actions.
</li><li>Driving digital transformation across field operations.
</li><li>Set and monitor sales targets and received orders aligned with market potential.
</li><li>Collaborate with repair sales to ensure value propositions are effectively used.
</li><li>Ensure execution and invoicing of work to meet short- and long-term targets.
</li><li>Lead and coach supervisors through regular 1-on-1s, field visits, and audits.
</li><li>Ensure adequate resources and drive employee engagement.
</li><li>Develop team competencies and manage performance proactively.
</li><li>Build strong customer relationships and coach teams to be customer-centric.
</li><li>Collaborate with Sales, CS&amp;A, and Technical Helpdesk to enhance service capability.
</li><li>Prepare operational reports and provide insights to senior management.
</li></ul>What We&rsquo;re Looking For
<ul><li>Bachelor&rsquo;s degree preferred in the Engineering departments
</li><li>Fluency in English is a must
</li><li>Minimum 5 years of experience in a management role in elevator maintenance
</li><li>Strong customer relationship and project management skills
</li><li>Understanding of elevator and escalator industry contracts is a plus
</li><li>Customer perspective and service mindset
</li><li>Strong performance management and accountability
</li><li>Collaborative leadership and inclusive communication
</li><li>Change leadership and talent development
</li><li>Strategic thinking and vision building
</li><li>Experience in customer relationship management is an asset
</li></ul>Why Join Us?
At KONE, we are committed to creating a collaborative and innovative environment. If you are passionate about delivering results and ready to take on a challenging and rewarding role, we encourage you to apply and be part of our journey!
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers</div>

Maintenance Operations Manager

<div>
 As the world&rsquo;s cities grow more complex, people&rsquo;s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference.
 
 
 
 
 It's time to make a move. Join our flow.
 
 
 
 
 
 About The Role
 
 
 
 As the
 
 Maintenance Operations Manager
 
 , you will be responsible for managing the Service Supervisors and leading the maintenance operations team to achieve safety, quality, productivity, and profitability targets. You will also play a key role in implementing business change initiatives in collaboration with the Front-Line Maintenance Operations Excellence Manager, ensuring measurable improvements in customer satisfaction and operational performance.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure safety is a top priority for employees and end-users&mdash;no compromises.
 </li>
 <li>
 Lead maintenance operations to deliver high-quality, profitable service.
 </li>
 <li>
 Drive annual target setting, action planning, and regular performance reviews.
 </li>
 <li>
 Cascade front-line and regional goals to the team and monitor progress.
 </li>
 <li>
 Conduct regular audits and implement corrective actions.
 </li>
 <li>
 Driving digital transformation across field operations.
 </li>
 <li>
 Set and monitor sales targets and received orders aligned with market potential.
 </li>
 <li>
 Collaborate with repair sales to ensure value propositions are effectively used.
 </li>
 <li>
 Ensure execution and invoicing of work to meet short- and long-term targets.
 </li>
 <li>
 Lead and coach supervisors through regular 1-on-1s, field visits, and audits.
 </li>
 <li>
 Ensure adequate resources and drive employee engagement.
 </li>
 <li>
 Develop team competencies and manage performance proactively.
 </li>
 <li>
 Build strong customer relationships and coach teams to be customer-centric.
 </li>
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 Collaborate with Sales, CS&amp;A, and Technical Helpdesk to enhance service capability.
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 Prepare operational reports and provide insights to senior management.
 
 
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 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
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 Bachelor&rsquo;s degree preferred in the Engineering departments
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 Fluency in English is a must
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 Minimum 5 years of experience in a management role in elevator maintenance
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 Strong customer relationship and project management skills
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 Understanding of elevator and escalator industry contracts is a plus
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 Customer perspective and service mindset
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 Strong performance management and accountability
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 Collaborative leadership and inclusive communication
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 Change leadership and talent development
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 Strategic thinking and vision building
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 Experience in customer relationship management is an asset
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 At KONE, we are committed to creating a collaborative and innovative environment. If you are passionate about delivering results and ready to take on a challenging and rewarding role, we encourage you to apply and be part of our journey!
 
 
 
 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
 
 
 
 Read more on
 
 
 
 www.kone.com/careers
 
 
 
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