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customer success executive (saudi accent) Jobs in Giza

customer success executive (saudi accent)

customer success manager

MC Ledger

<div>Company Description 
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team. 
Job Description 
Job Purpose: 
ERP Success Specialist ensures that clients achieve maximum value from mazeed&rsquo;s financial management platform by leading seamless onboarding, data migration, and ongoing success management. This role bridges financial expertise with technology, enabling clients to optimize their financial operations, drive adoption, and achieve measurable outcomes through proactive support and cross-functional collaboration with internal teams while also attending pre-sales activities. 
Client Onboarding &amp; Data Migration (20%)<ul><li>
Lead and manage client onboarding, ensuring smooth setup, accurate configuration, and successful data migration of client accounts.</li></ul>
Financial Analysis &amp; Advisory (10%)<ul><li>
Utilize financial expertise to understand each client&rsquo;s Business and financial model , goals, and challenges, providing tailored insights and recommendation</li></ul>
Client Success &amp; Partnership (10%)<ul><li>
Serve as a financial advisor and success partner, guiding clients on best practices to ensure long-term satisfaction and retention.</li></ul>
Implementation &amp; Process Optimization (10%)<ul><li>
Translate financial data and client workflows into actionable implementation plans that align with business objectives.</li></ul>
Cross-Functional Collaboration (10%)<ul><li>
Collaborate closely with commercial, Product, Operations, and Support departments to ensure seamless execution and alignment on client needs.</li></ul>
Performance Monitoring &amp; Retention (10%)<ul><li>
Monitor account performance, adoption, and financial outcomes to drive retention, engagement, and satisfaction.</li></ul>
Risk Identification &amp; Problem Solving (10%)<ul><li>
Identify risks or areas for improvement and proactively offer effective, data-driven solutions.</li></ul>
Support &amp; Issue Resolution (10%)<ul><li>
Manage and follow up on client support tickets, ensuring first call/chat resolution and clear communication between clients and internal departments.</li></ul>
Presales Support (10%)<ul><li>
Attend sales demos as the ERP subject matter expert to support the commercial team.</li><li>
Analyze client business needs in real time during demos and translate them into ERP use cases.</li><li>
Handle customer functional and technical questions live during sales meetings and demos.</li><li>
Assess and validate customer customization requests and advise on feasibility, effort, and product fit.</li><li>
Support solution positioning by mapping customer requirements to Mazeed ERP modules and features.</li><li>
Document presales findings and requirements to ensure smooth handover to onboarding and implementation teams.</li></ul> 

Qualifications 
<ul><li>
1-3 years of experience in a customer facing role, capitalising on ERP experience</li><li>
ERP experience</li><li>
Finance or Accounting background</li><li>
This is an international client interfacing role, advanced English communication skills (C1) is a must</li><li>
Familiarity with ERP platforms (e.g., Odoo, SAP, Oracle, or Microsoft Dynamics).</li><li>
Understanding of financial reporting, data analysis, and ERP workflows.</li><li>
Proficient in Excel or knowledge of data visualization tools (Power BI, Tableau) is a plus.</li><li>
Basic understanding of data migration processes and ERP configuration steps.</li></ul> 

Additional Information 
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</div>

ERP Success Specialist

Nasoft

<div>Nasoft is currently seeking a Customer Success Executive to join our client&rsquo;s team. This role is essential in ensuring customer satisfaction, supporting users throughout their journey, and building strong, long-term relationships. The ideal candidate will be responsible for guiding customers, resolving inquiries, and enhancing overall client experience.
Key Responsibilities:<ul><li>Manage the onboarding process for SMB customers and ensure a smooth product adoption experience.</li><li>Handle daily customer inquiries through calls, messages, and WhatsApp, ensuring fast and effective resolution.
</li><li>Maintain regular engagement with customers to improve retention and product usage.
</li><li>Monitor customer activity, identify usage gaps, and proactively re-engage low-usage accounts.
</li><li>Educate customers on new features, product updates, and best practices to maximize value.
</li><li>Identify upselling and cross-selling opportunities based on customer needs.
</li><li>Log all customer interactions, issues, and follow-ups accurately within the CRM.
</li><li>Coordinate with Product and Technical teams to escalate and resolve complex issues.
</li><li>Prepare periodic reports on customer health, usage trends, and satisfaction levels.
</li><li>Perform any other related duties as assigned.</li></ul>
Requirements<ul><li>Bachelor&rsquo;s degree or diploma in Business, Communications, or any related field.
</li><li>1&ndash;3 years of experience in Customer Success, Account Management, Customer Support, or SaaS onboarding.
</li><li>Saudi/Gulf dialect is highly preferred.
</li><li>Experience with SaaS platforms or GCC-based clients is a strong plus.
</li><li>Strong communication and customer empathy skills.
</li><li>Good problem-solving, conflict-resolution, and time-management abilities.
</li><li>Familiarity with CRM systems and customer lifecycle metrics.</li></ul> 

Working Conditions<ul><li>Total working hours: 9 hours daily (8 hours work + 1-hour break).</li><li>Work mode: Office-based
</li><li>Location: Sheikh Zayed.
</li><li>Two days off per week.</li><li>Performance evaluation based on customer retention, activation rate, response time, task completion, and customer satisfaction.</li></ul>
Benefits<ul><li>Competitive base salary + attractive commission structure.</li><li>Professional development and career advancement opportunities.</li><li>Supportive, energetic, and multicultural team environment.</li><li>Social and medical insurance coverage.</li><li>Learning &amp; Development programs (L&amp;D)</li></ul></div>

Customer Success Executive (Saudi Accent)

mazeed

<div>
 
 Company Description
 
 
 
 Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
 
 
 Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.
 
 
 
 Job Description
 
 
 
 
 Job Purpose:
 
 
 
 The ERP Success Team Lead is responsible for leading, coaching, and supporting the ERP Success team while also managing key enterprise accounts. In addition to overseeing complex onboarding, data migration, and technical support activities, this role provides subject matter expertise across ERP processes and implementations.
 
 
 The Team Lead remains hands on, ensuring high quality onboarding delivery, providing advanced technical support for complex cases, and acting as the escalation point for critical customer issues by diagnosing challenges and driving effective solutions. This role also plays an active part in the presales process by attending strategic sales demos, supporting the commercial team with ERP expertise, validating customer requirements, and advising on technical feasibility and solution design.
 
 
 The ERP Success Team Lead plays a critical role in maximizing client value from the Mazeed platform by combining strong financial acumen, deep technical knowledge, and leadership capabilities. The role works closely with Product, Sales, and Support teams to improve processes, support product feedback loops, and ensure the highest standards of delivery and team performance.
 
 
 
 Leading ERP Team (10%)
 
 
 
 <ul>
 <li>
 Lead the ERP Success team, including daily operations, task allocation, and performance monitoring.
 
 
 </li>
 </ul>
 
 Client Onboarding &amp; Data Migration (15%)
 
 
 
 <ul>
 <li>
 Lead and manage client onboarding, ensuring smooth setup, accurate configuration, and successful data migration of client accounts.
 </li>
 <li>
 Prepare solution design documentation, a process map and implementation plans.
 </li>
 <li>
 Attend Presales activities and manage any customization request
 
 
 </li>
 </ul>
 
 Financial Analysis &amp; Advisory (10%)
 
 
 
 <ul>
 <li>
 Utilize financial expertise to understand each client&rsquo;s business and financial model, goals, and challenges, providing tailored insights and recommendations.
 
 
 </li>
 </ul>
 
 Client Success &amp; Partnership (10%)
 
 
 
 <ul>
 <li>
 Serve as a financial advisor and success partner, guiding clients on best practices to ensure long-term satisfaction and retention.
 
 
 </li>
 </ul>
 
 Implementation &amp; Process Optimization (10%)
 
 
 
 <ul>
 <li>
 Translate financial data and client workflows into actionable implementation plans that align with business objectives.
 </li>
 <li>
 Support knowledge sharing within the team and contribute to internal documentation.
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration (10%)
 
 
 
 <ul>
 <li>
 Collaborate closely with product, operations, and support teams to ensure seamless execution and alignment on client needs.
 </li>
 <li>
 Join the commercial team to identify client needs and deliver tailored product demos based on the industry and business model.
 
 
 </li>
 </ul>
 
 Performance Monitoring &amp; Retention (10%)
 
 
 
 <ul>
 <li>
 Monitor account performance, adoption, and financial outcomes to drive retention, engagement, and satisfaction.
 
 
 </li>
 </ul>
 
 Risk Identification &amp; Problem Solving (10%)
 
 
 
 <ul>
 <li>
 Identify risks or areas for improvement and proactively offer effective, data-driven solutions.
 
 
 </li>
 </ul>
 
 Support &amp; Issue Resolution (10%)
 
 
 
 <ul>
 <li>
 Manage and follow up on client support tickets, ensuring first call/chat resolution and clear communication between clients and internal departments.
 </li>
 <li>
 Act as the voice of the customer&mdash;bring real-world insights to help shape roadmap and feature delivery.
 
 
 </li>
 </ul>
 
 Presales Support (5%)
 
 
 
 <ul>
 <li>
 Attend sales demos as the ERP subject matter expert to support the commercial team.
 </li>
 <li>
 Analyze client business needs in real time during demos and translate them into ERP use cases.
 </li>
 <li>
 Handle customer functional and technical questions live during sales meetings and demos.
 </li>
 <li>
 Assess and validate customer customization requests and advise on feasibility, effort, and product fit.
 </li>
 <li>
 Support solution positioning by mapping customer requirements to Mazeed ERP modules and features.
 </li>
 <li>
 Document presales findings and requirements to ensure smooth handover to onboarding and implementation teams.
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 5 to 7 years' experience customer-facing role, on ERP products and onboarding is a must
 </li>
 <li>
 Team Leadership/Supervisory experience is a must
 </li>
 <li>
 Finance or Accounting background
 </li>
 <li>
 Familiarity with ERP platforms (e.g., Odoo, SAP, Oracle, or Microsoft Dynamics)
 </li>
 <li>
 Understanding of financial reporting, data analysis, and ERP workflows
 </li>
 <li>
 Basic understanding of data migration processes and ERP configuration steps
 </li>
 <li>
 Proficient in Excel or knowledge of data visualization tools (Power BI, Tableau) is a plus
 </li>
 <li>
 HubSpot knowledge is a plus
 
 
 </li>
 </ul>
 Additional Information
 
 
 If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
 
 
 Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.
</div>

ERP Success Team Lead

<div>Company Description 
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team. 
Job Description 
Job Purpose: 
The ERP Success Team Lead is responsible for leading, coaching, and supporting the ERP Success team while also managing key enterprise accounts. In addition to overseeing complex onboarding, data migration, and technical support activities, this role provides subject matter expertise across ERP processes and implementations.
The Team Lead remains hands on, ensuring high quality onboarding delivery, providing advanced technical support for complex cases, and acting as the escalation point for critical customer issues by diagnosing challenges and driving effective solutions. This role also plays an active part in the presales process by attending strategic sales demos, supporting the commercial team with ERP expertise, validating customer requirements, and advising on technical feasibility and solution design.
The ERP Success Team Lead plays a critical role in maximizing client value from the Mazeed platform by combining strong financial acumen, deep technical knowledge, and leadership capabilities. The role works closely with Product, Sales, and Support teams to improve processes, support product feedback loops, and ensure the highest standards of delivery and team performance.
Leading ERP Team (10%)<ul><li>
Lead the ERP Success team, including daily operations, task allocation, and performance monitoring.</li></ul>
Client Onboarding &amp; Data Migration (15%)<ul><li>
Lead and manage client onboarding, ensuring smooth setup, accurate configuration, and successful data migration of client accounts.</li><li>
Prepare solution design documentation, a process map and implementation plans.</li><li>
Attend Presales activities and manage any customization request</li></ul>
Financial Analysis &amp; Advisory (10%)<ul><li>
Utilize financial expertise to understand each client&rsquo;s business and financial model, goals, and challenges, providing tailored insights and recommendations.</li></ul>
Client Success &amp; Partnership (10%)<ul><li>
Serve as a financial advisor and success partner, guiding clients on best practices to ensure long-term satisfaction and retention.</li></ul>
Implementation &amp; Process Optimization (10%)<ul><li>
Translate financial data and client workflows into actionable implementation plans that align with business objectives.</li><li>
Support knowledge sharing within the team and contribute to internal documentation.</li></ul>
Cross-Functional Collaboration (10%)<ul><li>
Collaborate closely with product, operations, and support teams to ensure seamless execution and alignment on client needs.</li><li>
Join the commercial team to identify client needs and deliver tailored product demos based on the industry and business model.</li></ul>
Performance Monitoring &amp; Retention (10%)<ul><li>
Monitor account performance, adoption, and financial outcomes to drive retention, engagement, and satisfaction.</li></ul>
Risk Identification &amp; Problem Solving (10%)<ul><li>
Identify risks or areas for improvement and proactively offer effective, data-driven solutions.</li></ul>
Support &amp; Issue Resolution (10%)<ul><li>
Manage and follow up on client support tickets, ensuring first call/chat resolution and clear communication between clients and internal departments.</li><li>
Act as the voice of the customer&mdash;bring real-world insights to help shape roadmap and feature delivery.</li></ul>
Presales Support (5%)<ul><li>
Attend sales demos as the ERP subject matter expert to support the commercial team.</li><li>
Analyze client business needs in real time during demos and translate them into ERP use cases.</li><li>
Handle customer functional and technical questions live during sales meetings and demos.</li><li>
Assess and validate customer customization requests and advise on feasibility, effort, and product fit.</li><li>
Support solution positioning by mapping customer requirements to Mazeed ERP modules and features.</li><li>
Document presales findings and requirements to ensure smooth handover to onboarding and implementation teams.</li></ul> 

Qualifications 
<ul><li>
5 to 7 years' experience customer-facing role, on ERP products and onboarding is a must</li><li>
Team Leadership/Supervisory experience is a must</li><li>
Finance or Accounting background</li><li>
Familiarity with ERP platforms (e.g., Odoo, SAP, Oracle, or Microsoft Dynamics)</li><li>
Understanding of financial reporting, data analysis, and ERP workflows</li><li>
Basic understanding of data migration processes and ERP configuration steps</li><li>
Proficient in Excel or knowledge of data visualization tools (Power BI, Tableau) is a plus</li><li>
HubSpot knowledge is a plus</li></ul> 

Additional Information 
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</div>

Concentrix

<div>
 <ul>
 <li>
 Provide accurate weekly/ monthly/ quarterly sales forecast
 </li>
 <li>
 Mastery of product knowledge and technical understanding of services to assess client requirements
 </li>
 <li>
 Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Manage external competitive pressures and handle objections to retain customers or win new customers
 </li>
 <li>
 Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound
 </li>
 <li>
 Work with your team and management to provide a professional experience during all interactions with customers and prospects
 </li>
 <li>
 Maintain the customer management system (CRM) to ensure all relevant data is captured
 </li>
 <li>
 Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
 </li>
 <li>
 Work with a team and report directly to a Sales Manager
 </li>
 </ul>
</div>

French - B2B Sales Development

Aumet inc

<div>
 
 Location:
 
 Egypt, Giza preferably near Lebanon square
 
 
 
 Experience:
 
 1+ year
 
 
 
 About Aumet
 
 
 
 At Aumet, were building the worlds largest B2B healthcare marketplace. We connect pharmacies and healthcare providers with pharmaceutical distributors through innovative technologymaking the ordering process smarter, faster, and more efficient. Our mission is to improve the lives of a billion people by connecting healthcare to innovation.
 
 
 
 What Youll Do
 
 
 
 As a Key Account Officer, youll be the face of Aumet to our most important pharmacy and distributor clients. Your role is to build strong relationships, ensure client success, and help grow their business through our Marketplace and ERP platforms.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and support a portfolio of key pharmacy and distributor accounts
 </li>
 <li>
 Assist new clients with onboarding and training on Aumets platform
 </li>
 <li>
 Monitor account activity and usage, ensuring clients are gaining value
 </li>
 <li>
 Identify opportunities to upsell additional services and support client growth
 </li>
 <li>
 Act as a liaison between clients and internal teams to ensure feedback is heard and solutions are delivered
 </li>
 <li>
 Maintain accurate records of interactions and client progress in the CRM system
 
 
 
 </li>
 </ul>
 
 What Were Looking For
 
 
 
 <ul>
 <li>
 Bachelors degree in Business, Pharmacy, or a related field
 </li>
 <li>
 1+ year of experience in sales, customer service, or account management (preferably in healthcare or tech)
 </li>
 <li>
 Excellent communication and relationship-building skills
 </li>
 <li>
 Tech-savvy and comfortable using digital tools (CRM experience is a plus)
 </li>
 <li>
 A proactive, problem-solving mindset
 </li>
 <li>
 Fluent in Arabic and English
 
 
 
 </li>
 </ul>
 
 Why Join Aumet
 
 
 
 <ul>
 <li>
 Be part of a mission-driven startup making real impact in healthcare
 </li>
 <li>
 Fast-growing company with career development opportunities
 </li>
 <li>
 Supportive, collaborative team and performance-driven culture
 </li>
 <li>
 Competitive salary and growth incentives
 
 
 
 </li>
 </ul>
 Interested in joining our team?
 
 
 Send your CV to
 
 m.hatem@aumet.com
 
</div>

Key Account Officer

BayanTech

<div>Responsibilities<ul><li>
Serve as the lead point of contact for all customer account management matters</li><li>
Build and maintain strong, long-lasting client relationships</li><li>
Negotiate contracts and close agreements to maximize profits</li><li>
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors</li><li>
Ensure the timely and successful delivery of our solutions according to customer needs and objectives</li><li>
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders</li><li>
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas</li><li>
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)</li><li>
Prepare reports on account status</li><li>
Collaborate with sales team to identify and grow opportunities within territory</li><li>
Assist with challenging client requests or issue escalations as needed</li></ul>
Requirements and skills<ul><li>
2-4 years of experience in the translation/localization industry</li><li>
BA/BS degree in Business Administration, Sales or relevant field</li><li>
Fluent English spoken and written.</li><li>
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level</li><li>
Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)</li><li>
Experience delivering client-focused solutions to customer needs</li><li>
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail</li><li>
Excellent listening, negotiation and presentation abilities</li><li>
Strong verbal and written communication skills</li></ul></div>

Localization Account Manager (Hybrid)

Explore 162+ Customer success manager in Giza this December. Find roles across top companies and apply now to boost your career.

162 customer success manager jobs IN Giza

ERP Success Specialist

Customer Success Executive (Saudi Accent)

ERP Success Team Lead

ERP Success Team Lead

French - B2B Sales Development

Key Account Officer

Localization Account Manager (Hybrid)