customer success representative

GroRapid Labs

Customer Success Manager (Web3) - $100K - $120K RemoteGroRapid Labs Dubai, United Arab Emirates (Remote)About the Role: GroRapid Labs is seeking a Customer Success Manager to help drive success for their clients and partners in the rapidly evolving Web3 space. As a Customer Success Manager, you will be responsible for managing the entire client journey, from onboarding to launch and continued growth. Your role will involve close collaboration with growth, product, and engineering teams to ensure a smooth and impactful experience for clients.This is a remote position offering a salary range of $100K to $120K, and you'll work with cutting-edge blockchain technology, specifically a blockchain built on the NEAR Protocol, designed to bring blockchain solutions to Web2 businesses.Key Responsibilities:<ul><li>Own the full client journey-from onboarding to launch and ongoing growth.</li><li>Be the primary point of contact for key clients and partners, ensuring their success.</li><li>Guide clients through GroRapid Labs' product suite to ensure a seamless go-to-market experience.</li><li>Build and nurture strong, lasting relationships with Founders, understanding both their product and business needs.</li><li>Manage multiple client accounts, ensuring high satisfaction and timely delivery.</li><li>Collaborate with growth, product, and engineering teams to troubleshoot and enhance the customer experience.</li><li>Identify upsell/cross-sell opportunities based on client needs and product capabilities.</li><li>Lead regular check-ins, business reviews (QBRs), and performance assessments.</li><li>Structure and maintain a robust Customer Success strategy in partnership with the VP of Growth.</li><li>Provide additional support to self-serve signups and discover growth opportunities.</li><li>Analyze client usage data to drive better engagement outcomes.</li><li>Stay current with Web3 and blockchain trends and advise clients strategically.</li></ul>What We're Looking For:<ul><li>3+ years of experience in customer success, account management, or client-facing roles OR 2+ years in the blockchain/Web3 space.</li><li>Deep understanding of blockchain, cryptocurrencies, dApps, and Web3 technologies.</li><li>Strong interpersonal skills with the ability to build trust with both technical and non-technical stakeholders.</li><li>Proven ability to multitask and manage several high-value clients or projects simultaneously.</li><li>Analytical thinker who uses data to inform decisions and solve problems.</li><li>Independent, proactive, and naturally collaborative.</li><li>Excellent communication skills, with the ability to simplify complex ideas and navigate ambiguity.</li></ul>Bonus Points (Nice to Have):<ul><li>Experience in solution or technical product sales.</li><li>Background in partnerships, account/channel management.</li><li>Experience working at a Layer 1 / Layer 2 blockchain or centralized exchange.</li></ul>Our Core Values:<ul><li> Strive for excellence</li></ul>Interview Process:<ul><li>Behavioral Interview</li><li>Final Interview</li></ul>Location: Remote (Dubai, UAE)This is an exciting opportunity to work at the forefront of blockchain and Web3 technology, managing relationships with high-profile clients and helping them succeed in the digital space. If you're passionate about blockchain and customer success, apply today! Director of Engineering, Data Platform - San Francisco, CA Senior Oracle Technical Business Analyst

Customer Success Manager ( Web3 )

Paradox

<div>Your work days are brighter here.
We&rsquo;re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we&rsquo;re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you&rsquo;ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We&rsquo;re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you&rsquo;ll do meaningful work with Workmates who&rsquo;ve got your back. In return, we&rsquo;ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you&rsquo;ve found a match in Workday, and we hope to be a match for you too.
About the Team
Customer Success is a key role to ensure Workday&rsquo;s customer happiness and success. The team are key players in the support of our customers on their Workday journey.
 
 
They are advisors and facilitators to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday.
 
 
They are responsible for handling a number of customers, supporting them through regular checkpoints and developing meaningful relationships representing Workday's offering to our clients in cooperation with our Customer base team.
About the Role
The Customer Success Manager (CSM) is Workday&rsquo;s bridge between our Professional Services and Production Services teams. As a CSM, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday. You will work directly with customers
 
to improve their overall user experience, working one-on-one with customers who request a more personalised dialogue beyond the already established one-to-many communication channels. You will be accountable for the overall customer wellbeing by supervising customer health, driving customer adoption, supporting the billable areas of the business, and acting as a partner concern point for customer issues. You will be a part of an excellent Services team, working across the META region, having control of your own schedule and customer interactions.
What you&rsquo;ll be doing:
<ul><li>This role will support our customers who have deployed Workday HCM and Financial applications. For this reason we are particularly keen to speak with candidates with ERP and/or Financials experience.
</li><li>Building a trusted advisor relationship across the customer's organisation, from Executive Sponsors to day-to-day contacts, that work to ensure customers are getting value from our products and services.
</li><li>Being a liaison between product management and the customer with a focus on communicating the Workday innovation roadmap and how the roadmap will influence customer activities.
</li><li>Crafting success plans that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
</li><li>Working closely with Professional Services and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments.
</li><li>Supervising and facilitating the adoption of our solution features and their overall business needs as they relate to our products.
</li>Improving customer relationships as needed for prospect references. 
<li>
 
</li></ul>About You
Basic Qualifications
<ul><li>Proven experience and functional domain expertise with Financial Management or ERP.
</li><li>6+ years of project management experience with Human Capital Management, Financial Management, Planning and/or Payroll application system implementation.
</li></ul>Other Qualifications
<ul><li>Experience in a customer facing services role (consulting and/or account management) that includes issue resolution and customer concern management at both the business owner and executive levels.
</li><li>Experience working as a Customer Success Manager or similar client facing role for a SaaS company
</li><li>Consulting experience either as an internal consultant or with a consulting/software company desired.
</li><li>Proven track record of collaborating and building positive relationships with customers especially at the Executive level and engage across corporate functions (ie. Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management).
</li><li>Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
</li><li>Ability to travel up to 35%
</li><li>Proficiency in English essential and fluency in Arabic is strongly preferred
</li></ul>Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!</div>

Sr Customer Success Manager

Deal Drive

<div>
 
 
 About Deal Drive
 
 
 
 
 
 
 Deal Drive is a Dubai-based global platform revolutionizing how used car dealerships operate. We integrate market analytics, operational tools, and scalable inventory financing to help dealers optimize their stock, buy better, price smarter, sell faster and grow their business.
 
 
 
 
 
 We are currently expanding in the UAE and looking for a Customer Success Manager to simply ensure
 
 client success - from onboarding to activation to value delivery.
 
 
 
 
 
 
 
 About The Role
 
 
 
 
 As a Customer Success Manager, you will be responsible for providing for client success - from onboarding to activation to value delivery. This is not a support role. You&rsquo;ll own the transformation journey of each dealership, ensuring clients go from trial to signup to full product adoption and measurable results. You&rsquo;ll also be responsible for training, usage health, identifying upsell opportunities and payment continuity where needed. You will be working closely with our sales and management team.&nbsp;
 
 
 
 
 The role will require visits to client offices / used car dealerships and showrooms. We're looking for someone who is comfortable to go around the UAE, with a driving license and a car.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Onboarding &amp; Activation
 
 
 <ul>
 <li>
 
 Own onboarding and activation for new DD Pro clients (standard and growth-tier) during trial period and post-trial period
 
 </li>
 <li>
 
 Create, agree on and deliver training, usage plans, and feature activation to ensure full product adoption within 90 days and beyond
 
 </li>
 <li>
 
 Collaborate with BDMs and AMs to ensure seamless client handovers
 
 </li>
 </ul>
 
 
 
 
 
 Value Delivery
 
 
 <ul>
 <li>
 
 Ensure clients use key modules including but not limited to: Sourcing, Evaluation, Listings Publishing, Sales Operations, Accounting.
 
 </li>
 <li>
 
 Proactively monitor usage, report on account health, and address adoption blockers
 
 </li>
 <li>
 
 Act as the client&rsquo;s transformation partner - help them improve turnover, margin, and stock management using Deal Drive&rsquo;s methodology
 
 </li>
 </ul>
 
 
 
 
 
 Relationship Management
 
 
 <ul>
 <li>
 
 Be the primary point of contact during the first few months of engagement
 
 </li>
 <li>
 
 Maintain monthly/quarterly check-ins and reviews with high-potential clients post-handover
 
 </li>
 <li>
 
 Build strong, trusted relationships with dealership owners and operational staff
 
 </li>
 <li>
 
 Regularly visit client showrooms across the UAE (UAE driving license + personal car required)
 
 </li>
 </ul>
 
 
 
 
 
 Commercial Impact
 
 
 <ul>
 <li>
 
 Ensure timely payments and renewals, in collaboration with junior CS/AM
 
 </li>
 <li>
 
 Identify potential churn and proactively work on retention strategies
 
 </li>
 <li>
 
 Identify and drive upsell opportunities for add-on services (e.g., co-buying, higher-tier plans)
 
 </li>
 <li>
 
 Coordinate closely with finance and product teams to resolve issues and unblock success
 
 </li>
 </ul>
 
 
 
 
 
 Internal Collaboration
 
 
 <ul>
 <li>
 
 Feed insights to and collaborate with product team to improve product-market fit
 
 </li>
 <li>
 
 Contribute to improving CS processes and playbooks
 
 </li>
 <li>
 
 Participate in internal reviews of churn risks and account growth opportunities
 
 </li>
 </ul>
 
 
 
 
 
 About you
 
 
 <ul>
 <li>
 
 Customer-first, outcome-driven
 
 
 , and able to build trust fast
 
 </li>
 <li>
 
 Comfortable working in ambiguous environments and creating structure
 
 </li>
 <li>
 
 A strong communicator in both written and verbal English (Arabic a big plus)
 
 </li>
 <li>
 
 Not afraid to challenge clients when needed - but always with empathy
 
 </li>
 <li>
 
 Commercially sharp - you know how to sell
 
 
 because
 
 
 it adds value
 
 </li>
 </ul>
 
 
 
 
 
 Must have experience
 
 
 <ul>
 <li>
 
 Proven experience in Customer Success, Account Management, Project Delivery, or Consulting (ideally in B2B SaaS and/or automotive-related verticals)
 
 </li>
 <li>
 
 Confident navigating dashboards, software platforms, and tools like Google Docs (Sheets, Docs, Slides), MS Office (Excel, Word, PowerPoint)
 
 </li>
 <li>
 
 Confident handling both commercial and technical conversations.
 
 </li>
 </ul>
 
 
 
 
 
 Additional Mandatory Requirements
 
 
 <ul>
 <li>
 
 Based in UAE with valid driving license and access to a vehicle
 
 </li>
 <li>
 
 Willing to travel across the country to visit clients when needed
 
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 
 Market based remuneration with performance-based incentives.
 
 </li>
 <li>
 
 Comprehensive training and development opportunities.
 
 </li>
 <li>
 
 A high-growth environment where your work directly impacts company success
 
 </li>
 <li>
 
 A chance to shape how used car dealers scale with technology
 
 </li>
 </ul>
 
 
 
 
 
 Join Deal Drive to transform used car dealer businesses with technology-driven solutions. Apply today and drive your career forward!
 
 
</div>

Customer Success Manager

CCL Global

<div>
 
 CCL Global are currently recruiting for a Senior Customer Success Manager &ndash; Middle East to join a leading global energy software company. This role is based in the UAE and will be part of the EMEA Customer Success team, working with utilities, regulators, government bodies, and energy companies.
 
 
 
 
 
 
 Permanent / Full-Time (UAE)
 
 
 
 
 
 
 
 Key You
 
 
 <ul>
 <li>
 Managing and growing a high-value portfolio of enterprise energy clients across the Middle East.
 </li>
 <li>
 Establishing and nurturing executive-level relationships with C-suite and senior stakeholders.
 </li>
 <li>
 Acting as a trusted advisor to clients, ensuring software solutions deliver measurable value.
 </li>
 <li>
 Driving customer retention, upsell, and cross-sell opportunities to maximize account growth.
 </li>
 <li>
 Partnering with clients to understand evolving priorities and ensure adoption and satisfaction.
 </li>
 <li>
 Represent
 </li>
 <li>
 Collaborating internally with product, implementation, and support teams to deliver excellent customer outcomes.
 </li>
 <li>
 Providing actionable insights and feedback to shape product development and innovation.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Engineering, Energy, or related field. Advanced degree preferred.
 </li>
 <li>
 12&ndash;15 years&rsquo; experience in Customer Success, Account Management, or Strategic Consulting within enterprise software or energy/utilities sectors.
 </li>
 <li>
 Strong understanding of the Middle East energy landscape, including utilities, regulators, and market dynamics.
 </li>
 <li>
 Exceptional relationship management and stakeholder engagement skills, including C-suite experience.
 </li>
 <li>
 Strong strategic thinking, problem-solving, and analytical skills.
 </li>
 <li>
 Excellent written and verbal communication; confident presenting to senior audiences.
 </li>
 <li>
 Willingness to travel across the Middle East as required.
 </li>
 </ul>
 
 
 
 
 
 Benefits &amp; Culture:
 
 
 <ul>
 <li>
 Opportunity to work with a
 
 fast-growing, innovative global company
 
 in the energy transition space.
 </li>
 <li>
 In
 </li>
 <li>
 Be part of a collaborative team that values ownership, innovation, and customer success.
 </li>
 </ul>
 
 
</div>

Jobs via eFinancialCareers

Join to apply for the Customer Success Manager role at Jobs via eFinancialCareersJoin to apply for the Customer Success Manager role at Jobs via eFinancialCareersGet AI-powered advice on this job and more exclusive features.Location: Dubai, UAE Department: Customer Success Type: Full-time LSEG is seeking a Customer Success Manager to support post-sales engagement and ensure clients derive maximum value from our solutions. This role is central to driving customer satisfaction, retention, and long-term partnership by aligning our products with clients' business goals. About The Role The Customer Success Manager is responsible for guiding clients through the adoption of LSEG's financial data and technology solutions. This includes delivering tailored training, interpreting usage data to identify risks or opportunities, and collaborating with internal teams to ensure client needs are met. The role requires a strong understanding of financial markets and the ability to translate product capabilities into meaningful outcomes for clients. Key Responsibilities <ul><li>Deliver customized engagements such as training sessions, workshops, and webinars to support product adoption.</li><li>Analyze usage trends to identify at-risk accounts and recommend strategies to improve engagement.</li><li>Act as a liaison between clients and internal teams, ensuring feedback is shared and commitments are fulfilled.</li><li>Collaborate with Account Managers to support retention strategies and identify opportunities for growth.</li><li>Maintain a high level of client interaction, with a focus on building long-term relationships </li></ul>What We're Looking For <ul><li>Solid understanding of cross-asset financial markets and client workflows.</li><li>Experience in Asset Management, Wealth Management, or Investment Banking.</li><li>Proficiency in tools such as Excel and financial modeling platforms; familiarity with trading floor technologies is a plus.</li><li>Strong communication and problem-solving skills, with a background in client-facing roles.</li><li>A degree or equivalent experience is required; professional certifications (e.g., CFA, MBA, FRM) are advantageous. </li></ul>Inclusion and Accessibility LSEG is an equal opportunity employer. We are committed to fostering an inclusive workplace where everyone feels valued. If you require accommodations during the application or interview process, please let us know. We are happy to support your needs. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li></ul>Referrals increase your chances of interviewing at Jobs via eFinancialCareers by 2x Sign in to set job alerts for "Customer Success Manager" roles. Customer Success Manager - Premium Services Customer Experience Manager-Design - Customer Service - UAE Senior Customer Success Manager (Travel Industry experience required) Dubai, Dubai, United Arab Emirates 20 hours ago Corporate Customer Service Manager ( UAE National ) Dubai, Dubai, United Arab Emirates 11 hours ago Assistant Manager - Marketing (F&B and Wellness) - Jumeirah Zabeel Saray We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Easygenerator

An innovative EdTech company in Dubai is looking for a Customer Success Associate to support customers and maximize product utilization. You will engage with clients, deliver training, and improve onboarding processes. Ideal candidates should possess excellent English skills and a degree. The role offers a hybrid work model, allowing 3 days in the office and 2 remote, fostering an international team environment.

Customer Success Associate: Onboarding & AI-Driven Support

Pemo

- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience. What you will be doing: - Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience. About You: <ul><li>Enthusiastic</li><li>Super organized with great attention to detail</li><li>Excellent communication and interpersonal skills</li><li>Collaborative and willing to learn</li><li>Thrives in a customer-centric environment</li><li>Comfortable working independently and remotely, as well as collaboratively</li></ul>Disclaimer: is only a platform to connect jobseekers and employers. Applicants are advised to research the legitimacy of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank-related information. For more security tips, please visit Security Advice. If you suspect any fraud or malpractice, email us at .

Explore 2484+ Customer success representative in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.

2484 customer success representative jobs IN Dubai United Arab Emirates

Customer Success Manager ( Web3 )

Sr Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Associate: Onboarding & AI-Driven Support

Customer Success Manager