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customer service representative (remote) Jobs in Abu Dhabi

customer service representative (remote)

customer support agent

Al Farah Group

AL FARAH RESTAURANTPosition Title: Call Center AgentEmployment Type: Full Time.Salary: Depending on experience and qualifications.Experience: Minimum 1 year in F &amp; B industryJob Location: Abu Dhabi, UAEJob Role:&middot; Manage all inbound calls/orders and inquires received through Delivery Platforms, Telephone call, E-mails, Website, Social media and other channels in a timely manner.&middot; Answer all inquiry from customers professionally and provide accurate, satisfactory answers to their queries and concerns and ensure customer feels supported.&middot; Active in upselling skills by promoting/suggesting additional menu items.&middot; Process customer orders and assign to the relevant outlets.&middot; Coordinate with outlets for timely orders to ensure to send products on time to customers.&middot; Follow up with customers to ensure that they receive food &amp; beverages as per the standards &amp; expectations and report any concerns to supervisor as required.&middot; Identify any order delays or other relevant complaints and report to the supervisor.&middot; Guide callers through troubleshooting, navigating the company site applications &amp; menu.&middot; Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.&middot; De-escalate situations involving dissatisfied customers by helping and support as per the company standards.&middot; Handle complaints / negative comments to the supervisor immediately.&middot; Manage and update customer database with the status of each customer.Skills Requirements:&middot; Fluent in English and Arabic language&middot; Positive attitude.&middot; Experience in dealing with customers.&middot; Great time management skills.&middot; Good computer skills.&middot; Good multi-tasking skills.Job Type: Full-timeAbility to commute/relocate:Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)Experience:<ul><li>Call Center Agent in F&amp;B industry: 3 years (Required)</li></ul>Language:<ul><li>Fluent in English &amp; Arabic (Required)</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Call Center Agent in F&amp;B industry: 3 years (Required)</li></ul>Language:<ul><li>Fluent in English &amp; Arabic (Required)</li></ul>

Call Center Agent (ARABIC SPEAKER)

Firstcity Medical Center

Call Center Agent / Receptionist &ndash; Abu Dhabi (Main City)We are looking for a professional and customer‑focused Call Center Agent / Receptionist to join our team in Abu Dhabi &ndash; Main City. The ideal candidate will be well‑spoken, organized, and able to handle customer inquiries with confidence and professionalism.Responsibilities<ul><li>Handle incoming calls and assist customers with inquiries</li><li>Manage appointments, schedules, and front‑desk operations</li><li>Greet and assist visitors in a professional manner</li><li>Maintain accurate records and update systems as required</li><li>Coordinate with internal departments to ensure smooth workflow</li><li>Provide excellent customer service at all times</li></ul>Requirements<ul><li>Own visa (mandatory)</li><li>Previous experience in call center, customer service, or receptionist roles</li><li>Strong communication skills in English (Arabic is a plus)</li><li>Professional appearance and positive attitude</li><li>Ability to multitask and work in a fast‑paced environment</li><li>Good computer and administrative skills</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Supportive and professional work environment</li><li>Career growth opportunities</li><li>Stable, long‑term role in a reputable organization</li></ul>LocationAbu Dhabi &ndash; Main CityJob Type: Full-timePay: AED2,500.00 - AED3,500.00 per month

Call Center Agent / Receptionist

AAR Enterprises

We are a leading Food &amp; Beverage group looking for a Arabic-speaking Call Center Agent to manage customer orders, delivery coordination, and support inquiries. We are seeking someone with strong communication skills who can work efficiently in a fast-paced environment.Key Responsibilities:<ul><li>Handle inbound &amp; outbound customer calls (Arabic &amp; English)</li><li>Take delivery orders and enter them accurately into the system</li><li>Coordinate with branches, kitchen, and delivery teams</li><li>Resolve customer complaints professionally</li><li>Maintain call records and follow company service standards</li><li>Update customers on promotions and offers</li></ul>Requirements:<ul><li>Fluency in Arabic (mandatory)</li><li>Good communication skills in English</li><li>Call Center or Customer Service experience (F&amp;B preferred)</li><li>Ability to multitask and work under pressure</li><li>Basic computer knowledge and POS handling</li><li>Flexible to work shifts, weekends, and public holidays</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per month

Call Center Agent – Arabic Speaking (F&B )

PulseMediaNL (LATAM REGION)

<div>
 Position Overview
 
 
 We are seeking a highly organized, dependable, and detail-oriented Customer Service Representative (Remote) to join our growing operations team supporting clients and internal stakeholders across the MENA region, including the UAE, Qatar, and Saudi Arabia.
 
 
 This role is ideal for individuals beginning their career in customer service, remote operations support, or administrative coordination. As a Remote Customer Service Representative, you will serve as a key point of contact for customer inquiries, service requests, and support needs&mdash;ensuring clear communication, accurate documentation, and efficient resolution of issues.
 
 
 You will contribute directly to customer satisfaction and operational efficiency by maintaining structured records, managing support tickets, tracking request progress, and ensuring all interactions are documented accurately and consistently.
 
 
 No extensive prior professional experience is required. Structured onboarding and training will be provided. Success in this role depends on attention to detail, strong written communication, accountability, and the ability to manage tasks independently in a remote environment.
 
 
 Key Responsibilities
 
 
 Customer Communication &amp; Support
 
 
 You will serve as a professional and reliable point of contact for customer inquiries across digital communication channels.
 
 
 
 Your Responsibilities Will Include:
 
 
 
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 Responding to customer inquiries via email, chat, or ticketing systems in a timely and professional manner
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 Providing clear, accurate, and helpful information regarding services, processes, and next steps
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 Clarifying incomplete requests by asking precise follow-up questions
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 Documenting all customer interactions accurately within internal systems
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 Escalating complex issues to appropriate internal teams when necessary
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 Ensuring consistent tone, professionalism, and adherence to communication guidelines
 
 
 </li>
 </ul>
 This aspect of the role requires strong written communication skills, patience, and solution-oriented thinking.
 
 
 Administrative Data Management &amp; Record Keeping
 
 
 Accurate documentation is essential to maintaining service quality and operational clarity.
 
 
 
 Responsibilities Include:
 
 
 
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 Updating customer records in internal databases and spreadsheets (Google Sheets or Microsoft Excel)
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 Ensuring data accuracy, completeness, and formatting consistency
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 Identifying duplicate entries or inconsistencies
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 Maintaining structured file naming conventions and organized digital folders
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 Logging updates, corrections, and follow-up actions
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 Supporting reporting functions with reliable and well-maintained datasets
 
 
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 </ul>
 Strong attention to detail and digital organization habits are critical in this area.
 
 
 Ticket &amp; Workflow Coordination
 
 
 You will help maintain visibility across active customer requests and ensure timely resolution.
 
 
 
 Responsibilities Include:
 
 
 
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 Reviewing incoming customer tickets and categorizing them appropriately
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 Routing requests to the correct team or department
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 Tracking ticket progress from submission to resolution
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 Following up on pending or overdue items
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 Maintaining clear documentation of status updates
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 Communicating proactively when additional information is required
 
 
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 </ul>
 Your ability to maintain structured workflows and monitor moving parts will directly support customer satisfaction.
 
 
 Tracking Systems, Logs &amp; Reporting
 
 
 Accurate tracking ensures transparency and continuous improvement.
 
 
 
 Key Responsibilities:
 
 
 
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 Updating daily logs of customer interactions and completed requests
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 Monitoring recurring service issues or common customer concerns
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 Preparing brief summaries of activity and resolution status
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 Escalating patterns that suggest process inefficiencies
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 Supporting internal reporting with organized documentation
 
 
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 </ul>
 This function strengthens accountability and operational insight.
 
 
 Scheduling &amp; Coordination Support
 
 
 When required, you will assist in coordinating service timelines and administrative milestones.
 
 
 
 Tasks May Include:
 
 
 
 <ul>
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 Confirming appointment or follow-up availability
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 Sending reminders for pending documentation or required actions
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 Updating internal calendars based on provided instructions
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 Tracking onboarding or service completion checklists
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 Supporting internal coordination to prevent delays
 
 
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 Reliability and responsiveness are essential.
 
 
 Quality Assurance &amp; Service Standards
 
 
 Maintaining high service standards is central to this role.
 
 
 
 Responsibilities Include:
 
 
 
 <ul>
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 Reviewing outgoing communication for clarity and professionalism
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 Ensuring all customer records meet documentation standards
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 Maintaining consistent formatting and file organization
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 Following SOP (Standard Operating Procedure) guidelines precisely
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 Supporting internal process updates when necessary
 
 
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 </ul>
 Strong quality control habits are required.
 
 
 Performance Expectations
 
 
 
 Successful Candidates Will Demonstrate:
 
 
 
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 High accuracy in documentation and data entry
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 Clear, professional, and customer-focused written communication
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 Timely responses and consistent daily productivity
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 Proactive follow-up on missing or unclear information
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 Strong organizational discipline in digital environments
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 Ability to work independently in a fully remote setting
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 Accountability and reliability without direct supervision
 
 
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 </ul>
 
 Required Qualifications
 
 
 
 <ul>
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 Comfortable using Google Sheets or Microsoft Excel
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 Strong written communication skills
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 Ability to follow structured written instructions
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 Detail-oriented mindset with strong organizational habits
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 Comfortable handling repetitive tasks with consistency
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 Ability to work independently in a remote/work-from-home environment
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 Reliable high-speed internet connection
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 Access to a computer suitable for remote work
 
 
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 </ul>
 Entry-level candidates are encouraged to apply. Training and onboarding support are provided.
 
 
 Work Details
 
 
 Location: Fully Remote / Work From Home
 
 
 Region Supported: MENA (UAE, Qatar, Saudi Arabia)
 
 
 Schedule: Flexible scheduling windows with consistent availability required
 
 
 Hours: Full-time or part-time depending on workload
 
 
 Compensation: Based on experience and engagement level
 
 
 Ideal Candidate Profile
 
 
 
 This Position Is Ideal For Individuals Who:
 
 
 
 <ul>
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 Are beginning a career in customer service or remote operations
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 Prefer structured, process-driven environments
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 Take pride in organized systems and accurate documentation
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 Enjoy resolving issues and helping customers
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 Thrive on consistency and predictable responsibilities
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 Seek long-term remote career growth opportunities
 
 
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 </ul>
 Growth &amp; Career Development
 
 
 
 This Role Provides Hands-on Exposure To:
 
 
 
 <ul>
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 Remote customer service operations
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 Workflow coordination
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 Data and ticket management systems
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 Internal reporting processes
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 Documentation and SOP compliance
 
 
 </li>
 </ul>
 
 Strong Performance May Lead To Advancement Opportunities Such As:
 
 
 
 <ul>
 <li>
 Senior Customer Service Representative
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 Customer Support Lead
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 Operations Coordinator
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 Quality Assurance Specialist
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 Workflow Analyst
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 Team Lead
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 Operations Supervisor
 
 
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 </ul>
 We prioritize internal growth and structured skill development. Team members who demonstrate reliability, initiative, and ownership will have clear opportunities for progression.
 
 
 Why Join Us?
 
 
 <ul>
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 100% Remote Opportunity
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 Entry-Level Friendly with Structured Training
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 Clear Performance Expectations
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 Organized, Process-Driven Workflows
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 Growth-Focused Operational Environment
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 Exposure to Regional Operations in UAE, Qatar, and Saudi Arabia
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 Long-Term Career Development Potential
 
 
 </li>
 </ul>
 If you are organized, detail-driven, and committed to delivering excellent customer service in a structured remote environment, we encourage you to apply.
 
 
 
 
 Desired Skills And Experience
 
 
 
 
 Customer Service Representative, Remote Customer Support, Work From Home Jobs, Entry-Level Customer Service, Remote Jobs UAE, Remote Jobs Saudi Arabia, Data Entry, Operations Support
</div>

Customer Service Representative (Remote)

Zone Parking Solutions L.L.C

Job descriptionWe are looking for candidates to work as Customer Service Representative / Car Park Attendant position on one of our prestigious car park locations in Abu Dhabi.Key Responsibilities:<ul><li>To liaise with members of the public and give advice on the car park facilities and any parking issues in a courteous manner, ensuring that our customer care policy is always adhered to.</li><li>Responsible for accepting all types of payments Cash, Debit or Credit cards.</li><li>To handle the membership, invoicing, and call centre related jobs in the car park.</li></ul>Qualifications:<ul><li>Good English Communication skills and customer service are required.</li><li>Sending Emails and answering phone calls for inquiries experience.</li><li>Minimum 1 year of Customer service experience (required)</li></ul>What We Offer:<ul><li>Salary: AED 2,400.00 + Visa and medical insurance provided.</li></ul>Job Type: Full-timeLocation:<ul><li>Abu Dhabi (Preferred)</li></ul>

Car Park Attendant

IIQAF

<div>Company: IIQAF Group 
Location: Abu Dhabi, UAE 
Industry: Hospitality 
Salary: AED 7,000 &ndash; AED 8,000 per month 
Job Type: Full-Time
<h2 class="jobSectionHeader">Job Overview</h2>
IIQAF Group is seeking a professional and customer-focused Call Center Agent in Abu Dhabi to support our hospitality operations. The ideal candidate will have experience in inbound and outbound calls, customer service, reservation handling, guest support, and contact centre operations.
This role is suitable for candidates searching for Call Center jobs in Abu Dhabi, Customer Service Representative UAE, Hospitality Call Centre roles, Contact Centre Agent positions, or Guest Services Representative jobs.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Handle inbound and outbound calls professionally and efficiently</li><li>
Assist guests with inquiries, reservations, and service information</li><li>
Provide accurate information about hospitality services and facilities</li><li>
Log calls and update customer records in CRM systems</li><li>
Resolve complaints and ensure high levels of guest satisfaction</li><li>
Coordinate with front office and operations teams</li><li>
Follow company communication standards and hospitality policies</li><li>
Meet performance targets and service quality benchmarks</li><li>
Maintain confidentiality of customer information</li></ul>
<h2 class="jobSectionHeader">Requirements</h2>
<ul><li>Previous experience as Call Center Agent or Customer Service Representative</li><li>
Experience in hospitality or hotel environment preferred</li><li>
Excellent verbal communication skills</li><li>
Strong problem-solving and customer service abilities</li><li>
Familiarity with CRM or call management systems</li><li>
Ability to work in shifts if required</li><li>
Professional attitude and team-oriented mindset</li><li>
Immediate availability preferred</li></ul></div>

Call Center Agent

Uniquie Homes Worldwide Properties LLC

<ul><li>With at least 2-5 years experiences.</li><li>Answer calls and respond to emails</li><li>Handle customer inquiries both over the phone and by email</li><li>Research required information using available resources</li><li>Manage and resolve customer complaints</li><li>Provide customers with product and service information</li><li>Enter new customer information into system</li><li>Update existing customer information</li><li>Process orders, forms and applications</li><li>Identify and escalate priority issues</li><li>Route calls to appropriate resource</li><li>Follow up customer calls where necessary</li><li>Document all call information according to standard operating procedures</li><li>Complete call logs</li><li>Contact businesses or private individuals by phone</li><li>Maintain customer/potential customer data bases</li><li>Encourage freshers </li></ul>Job Types: Full-time, PermanentWork Location: In person

Explore 1202+ Customer support agent in Abu Dhabi this March. Find roles across top companies and apply now to boost your career.

1202 customer support agent jobs In Abu Dhabi

Call Center Agent (ARABIC SPEAKER)

Call Center Agent / Receptionist

Call Center Agent – Arabic Speaking (F&B )

Customer Service Representative (Remote)

Car Park Attendant

Call Center Agent

Call Center Agent