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customer support agent

Bloxsoft Digital Private Limited

We are seeking a Customer Support Representative who is customer-focused, proactive, and an excellent communicator. The ideal candidate will be responsible for making calls to the leads and converting them and handling customer queries, resolving issues efficiently, and ensuring a smooth customer experience across multiple communication channels.Key Responsibilities<ul><li>Handle customer inquiries via phone, chat, and WhatsApp</li><li>Resolve customer complaints and issues in a timely and professional manner</li><li>Provide accurate information about products, services, and processes</li><li>Maintain detailed records of customer interactions in CRM systems</li><li>Escalate complex issues to the relevant teams when required</li><li>Follow up with customers to ensure resolution and satisfaction</li><li>Meet service quality, response time, and customer satisfaction targets</li></ul>Required Skills &amp; Qualifications<ul><li>Strong verbal and written communication skills</li><li>Customer-oriented mindset with problem-solving abilities</li><li>Ability to handle high-volume queries efficiently</li><li>Good listening skills and patience</li></ul>Preferred Qualifications<ul><li>Prior experience in customer support, call centers, or FinTech companies</li><li>Multilingual abilities (English, Hindi, regional languages) are an advantage</li></ul>What We Offer<ul><li>Competitive salary and performance incentives</li><li>Training and career growth opportunities</li><li>Supportive and fast-paced work environment</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED3,500.00 per monthLanguage:<ul><li>Hindi (Required)</li><li>English (Required)</li></ul>Work Location: In person

Customer Support Representative

Budget Rent a Car, UAE

<div>
 
 Job Summary:
 
 
 
 
 
 You will play a crucial role in providing excellent customer service, promoting rental car services, and learning the fundamentals of the sales process. This position is ideal for individuals with a passion for customer interaction, a positive attitude, and a willingness to develop sales skills in the dynamic car rental industry.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Greet and assist customers in a friendly and professional manner.
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 Answer inquiries about rental services, pricing, and vehicle options.
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 Provide basic information on terms, conditions, and rental procedures.
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 Assist in the rental reservation process by inputting customer information accurately.
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 Learn and apply effective sales techniques to convert inquiries into reservations.
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 Collaborate with experienced Rental Sales Agents to understand customer needs.
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 Acquire knowledge of the rental fleet, features, and available options.
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 Provide customers with information on additional products and services.
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 Stay updated on promotions, discounts, and company policies.
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 Assist in completing rental agreements and related documentation.
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 Learn and follow established procedures for efficient service delivery.
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 Collaborate with colleagues to ensure a smooth rental process.
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 Communicate effectively with team members and other departments.
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 Work collaboratively with experienced agents to gain insights and skills.
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 Contribute to a positive and supportive team environment.
 </li>
 </ul>
 
 
 
 
 Qualifications and Requirements:
 
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; additional education is a plus.
 </li>
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 Strong interpersonal and communication skills.
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 Can communicate in English. Arabic and other language is a plus.
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 Enthusiastic attitude and willingness to learn.
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 Basic computer skills and familiarity with office software.
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 Customer service-oriented mindset.
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 Ability to work in a fast-paced and dynamic environment.
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 Interest in the automotive or rental industry.
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 Valid UAE driver's license or the ability to obtain one.
 </li>
 </ul>
 
 
</div>

Rental Sales Agent - Talent Pool

LINDA CARS

<div>
 
 We are looking for call center representatives to manage our online leads inquiries and handle appointments on a daily basis.
 
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
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 Answer, screen and forward incoming phone calls
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 Log in online leads and handle appointments in professional manner
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 Provide basic and accurate information
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 Receive, sort and distribute daily mail/deliveries
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 Update calendars and schedule meetings
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 Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
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 Keep records of customer interactions, process customer accounts and file documents
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 Follow communication procedures, guidelines and policies
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 Take the extra mile to engage customers
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 </ul>
 
 
 
 
 Qualifications
 
 
 
 
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 1 years experience in automotive industry
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 Fluent English speaker and writer
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 Multitasking and time-management skills, with the ability to prioritize tasks
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 Communication skills
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 Advanced level of Excel experience
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 CRM experience is preferred
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 Experience in selling and buying cars is an advantage
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 Excellent organizational skills
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 Target achiever
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 Professional attitude and appearance
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 Solid written and verbal communication skills
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 Ability to be resourceful and proactive when issues arise
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 Customer service attitude
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 High school degree; additional certification in Office Management is a plus
 </li>
 </ul>
 
 
 
 
 We offer a base salary of AED 3,000 along with a competitive commission structure, with on-target earnings reaching up to AED 7,000 per month.
 
 
 
 
 
 Please note that we will only consider your CV if you meet the above requirements.
 
</div>

Call Center Representative

MB Services FZ LLC

MB Services FZ LLC is currently seeking Malay (Bahasa Malaysia) Customer Service Representatives to join our growing team. We are looking for Dubai-based individuals who are fluent in English and Malay (Bahasa Malaysia). Please only apply if you have fluency in both languages.As a Malay Customer Service Representative, you will be responsible for handling customer inquiries and providing assistance through various communication channels such as phone, email, and chat. You will also be expected to maintain accurate and up-to-date customer records and provide timely and effective solutions to customer issues. You should also be able to work in rotational shifts. Prior back-office experience will be a plus.<ul><li>Salary: AED 4,000 (Including Bonus)</li><li>Location: Dubai Outsource City (on-site)</li><li>Benefits: Visa &amp; Medical Insurance</li></ul>If you are interested in this opportunity and meet the requirements listed above, please submit your resume to hr@mbservices.net. The email subject should be &ldquo;Malay Customer Service Representative&rdquo;.We thank all applicants for their interest, however, only those selected for an interview will be contacted.Job Type: Full-timePay: AED4,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>If selected, how soon would you be available to start? Please confirm your notice period or earliest start date.</li><li>Do you accept and acknowledge the total salary of AED 4000 for this position?</li></ul>Experience:<ul><li>Customer Service: 1 year (Preferred)</li></ul>Language:<ul><li>Bahasa Malaysia (Required)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>Work Location: In person

Malay (Bahasa Malaysia) Customer Service Representative

A&F Auto Repair

About Us:Welcome to Battmobile, UAE&rsquo;s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in UAE, serving over 150,000 happy customers. Our services include emergency and preventive car care at customers' locations and at our service center in Al Quoz.Job Summary:Battmobile is looking for a Customer Service Representative to handle inbound calls, coordinate service requests, and ensure top-notch customer satisfaction. Ideal candidates have strong communication skills, a customer-first mindset, and experience in call centers or service roles.What You&rsquo;ll Do:<ul><li>Be the first point of contact for incoming customer calls</li><li>Provide accurate information on services, pricing &amp; policies</li><li>Coordinate service requests with our dispatch and technical teams</li><li>Ensure timely follow-ups and customer satisfaction</li><li>Handle customer complaints with professionalism and empathy</li></ul>What We&rsquo;re Looking For:<ul><li>High school diploma (or higher)</li><li>Experience in customer service or call centers</li><li>Excellent communication skills and a customer-first attitude</li><li>Ability to thrive in a fast-paced, team-oriented environment</li></ul>Perks &amp; Benefits:<ul><li>Target-Based Incentives &ndash; the better you perform, the more you earn!</li><li>Company Visa</li><li>Paid Annual Leave + Airfare</li><li>Medical Insurance</li><li>Career growth in a trusted UAE brand</li></ul>Shift-based work (includes weekends/evenings on rotation)How to Apply:If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to recruiter@battmobile.ae Please include the position title in the subject line of your email. We look forward to hearing from you!Pay: AED2,500.00 - AED3,000.00 per monthWork Location: In person

Sales Executive

Tiger Group

<div>
 
 
 Call Center Agent
 
 
 
 
 
 
 
 Job Summary:
 
 The Call Center Agent serves as the primary point of contact for our customers. The role is responsible for delivering professional and efficient customer support by handling inquiries, resolving complaints, and providing comprehensive information about the company&rsquo;s services. The goal is to ensure high levels of customer satisfaction and maintain a positive brand image.
 
 
 
 Key Responsibilities:
 
 
 <ul>
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 Call Handling:
 
 Manage large volumes of inbound and outbound calls in a timely and professional manner.
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 Customer Support:
 
 Identify customers&rsquo; needs, clarify information, research every issue, and provide practical solutions.
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 Conflict Resolution:
 
 Handle customer complaints with empathy and professionalism, escalating complex issues to the supervisor when necessary.
 </li>
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 Data Management:
 
 Accurately update and maintain customer records in the
 
 CRM system
 
 after every interaction.
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 Follow-up:
 
 Conduct follow-up calls to ensure customer issues are fully resolved and to improve service quality.
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 KPI Achievement:
 
 Meet or exceed personal/team qualitative and quantitative targets (e.g., Average Handling Time, First Call Resolution, and CSAT scores).
 </li>
 <li>
 
 Product Knowledge:
 
 Maintain up-to-date knowledge of the company&rsquo;s latest projects, services, and policies.
 </li>
 </ul>
 
 
 Requirements &amp; Qualifications:
 
 
 <ul>
 <li>
 
 Education:
 
 High School Diploma or Bachelor&rsquo;s Degree in a related field.
 </li>
 <li>
 
 Experience:
 
 
 Minimum of 1 year of proven experience in a Call Center or Telemarketing role (Essential).
 
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 <li>
 
 Languages:
 
 Strong verbal and written communication skills in
 
 English and Arabic
 
 (Bilingual is highly preferred).
 </li>
 <li>
 
 Technical Skills:
 
 Proficiency in MS Office and experience with
 
 CRM software
 
 (e.g., Salesforce, Zoho, or SAP).
 </li>
 </ul>
 
 
 Required Skills &amp; Competencies:
 
 
 <ul>
 <li>
 
 Customer Focus:
 
 A genuine passion for helping people and a customer-centric mindset.
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 Active Listening:
 
 Excellent listening skills to understand the root cause of customer inquiries.
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 Multitasking:
 
 Ability to handle multiple tasks simultaneously, such as talking to customers while navigating the database.
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 Emotional Intelligence:
 
 Ability to remain calm and composed under pressure or when dealing with upset customers.
 </li>
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 Time Management:
 
 Highly organized with a commitment to punctuality and shift adherence.
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 </ul>
 
 
</div>

Vastly Refined Products Trading LLC

We&rsquo;re a newly established Real Estate company, based in Dubai, and we are rapidly expanding ,evolving and looking to build and expand our team. This is a full time on-site role for a Real Estate Promoter/Agent. The Real estate agent will be responsible for generating leads, customer service, real estate sales, and managing real property transactions on a day-to-day basis! Join us on a journey of exceptional property experiences, where every detail reflects our commitment to quality and client satisfaction!What We Offer:- Commission Based Position- Competitive Commission Structure- Opportunities to work with top developers and clients, after one month probation to show proven self promotion skills- Professional growth and training- Company support for client viewingsRequirements:Minimum 1-2 years of real estate experience in DubaiExcellent communication and negotiation skillsFluent in English (additional languages are a plus)Strong knowledge of the Dubai property marketJob Type: Full-timePay: AED1.00 - AED2,000.00 per monthWork Location: In person

Real Estate Agent

Explore 2179+ Customer support agent in Dubai this May. Find roles across top companies and apply now to boost your career.

2179 customer support agent jobs In Dubai

Customer Support Representative

Rental Sales Agent - Talent Pool

Call Center Representative

Malay (Bahasa Malaysia) Customer Service Representative

Sales Executive

Call Center Representative

Real Estate Agent