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customer service representative Jobs in Dubai

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customer support agent

WOW24-7

<p>We are looking for a part-time Dedicated Agent to join our partner company.<br/>This role focuses on managing customer applications, collecting and processing supporting documents, and providing exceptional customer support via voice, chat, and email. The ideal candidate will be detail-oriented, organized, and skilled in multitasking.</p><p>Requirements</p><ul><li>German C1, Arabic C1, English B1 (for internal communication only)</li><li>Experience in customer support through voice, chat, and email.</li><li>Excellent organizational and communication skills.</li><li>Ability to collect, review, and process customer documentation accurately.</li><li>Strong problem-solving skills and attention to detail.</li><li>Empathy and professionalism when handling inquiries from customers, schools, and tutors.</li></ul><p>Responsibilities</p><ul><li>Provide customer support across multiple channels: voice, chat, and email.</li><li>Managing applications by collecting supporting documents from customers and schools (via email, chat, and phone).</li><li>Conduct sales outreach by calling warm leads and finalizing contracts.</li><li>Handle pre-sales and post-sales questions.</li><li>Troubleshoot and resolve common issues.</li><li>Communicate effectively with parents, schools, tutors, and internal teams.</li><li>Handle and resolve complaints with empathy and professionalism.</li><li>Send reminders and updates as needed.</li></ul><p>Would be a plus</p><ul><li>Experience in education, admissions, or tutoring services.</li><li>Background in sales or contract handling.</li><li>Knowledge of the Kurdish language</li><li>Experience handling sensitive customer data.</li></ul><p>Work conditions</p><ul><li>Remote work.</li><li>The probation period is two months.</li><li>Schedule: 20 (twenty) hours per week - 4 (four) hours per day during European business hours, Monday through Friday.</li><li>Full Time after a few months.</li></ul><p>Job Type: Part-time</p><p>Expected hours: 20 per week</p>

Customer Support Agent (Arabic/German/English)

Tafaseel Group

<strong>Job Summary:</strong> We are seeking a highly motivated and customer-oriented Call Center Agent. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner. <strong>Key Responsibilities:</strong> <ul> Handle inbound and outbound customer calls efficiently and professionally. Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations. Address customer inquiries, concerns, and complaints with empathy and professionalism. Escalate unresolved issues to the appropriate departments in a timely manner. Maintain detailed records of customer interactions, transactions, feedback, and complaints. Meet performance metrics including call quality, response time, and customer satisfaction. Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients. Collaborate with internal teams to resolve customer issues and improve service delivery. </ul> <strong>Requirements:</strong> <ul><li><p>Proven experience working in roles such as customer service, administrative support, or licensing support.</p></li><li><p>Minimum of <strong>3 years</strong> in a <strong>customer service or call center</strong> role.</p></li><li><p><strong>Excellent communication skills in English</strong>; <strong>Arabic speaker is required</strong> (additional languages are a plus).</p></li><li><p>Strong <strong>problem-solving</strong> and <strong>interpersonal skills</strong>.</p></li><li><p>Ability to <strong>work under pressure</strong> and manage <strong>multiple tasks</strong> efficiently.</p></li><li><p>Proficient in <strong>MS Office</strong> and <strong>CRM systems</strong>.</p></li><li><p><strong>Flexible to work shifts</strong>, including <strong>weekends</strong> if required.</p></li></ul>

Call Center Agent - Sponsored Visa

Gargash Hospital

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<span>Call Centre Agent<br> <br>Job Location : Dubai, UAE<br> <br>Job Details :<br> <br>  Should be a Diploma holder or bachelor s degree with prior experience in healthcare call centre set up.<br>  Should be flexible with rotation of shift work.   Team player with work under pressure is much required.<br> </span>
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Call Centre Agent

Emirates

<b>Job PurposeT</b>o deliver a seamless sales and service experience to Emirates Holidays customers through sharing expertise of our destinations and providing operational and service support to our customers across all stages of their journey, across our various channels including, but not limited to, phone, face-to-face, email, WhatsApp, and live chat.ResponsibilitiesGENERICProvide a high-quality customer experience to every customer, every time.By listening carefully to our customers, you will understand their exact needs &amp; requirements, ensuring that all queries are dealt with within our minimum service level agreements.Ensuring that all forms of contact are handled quickly, and with a friendly `can-do? attitude, whilst achieving and exceeding sales &amp; service performance targets, against key performance indicators.Using initiative, keep up to date with product changes, and personal development to always be one step ahead of the game.Build and maintain valuable relationships with customers and partners, ensuring that tone of voice, written language and contact are in line with our brand guidelines.Where appropriate, find the opportune time to promote &amp; sell our wide range of products &amp; services.Effectively utilise all available systems, including our CRM system, to effectively manage the customer lifecycle.SPECIFICRetail stores Meet customers face to face at one of our retail outlets, working in a fast paced environment, inspiring our new &amp; existing customers handcraft their perfect holiday. Using a combination of new technology, and personalised customer service, showcase our fantastic product range, and bring holidays to life. You will act as a brand ambassador, adhering to the meticulous Emirates grooming standards, ensuring that you represent Emirates Holidays at all times.Customer Fulfilment Conduct financial reconciliation on Emirates Holidays bookings, working closely with the respective stakeholders including business finance to ensure accurate file closures, to record profit Ticketing for all Emirates Holidays bookings, in line with the agreed guidelines. Provide business support to the outstations sales team, helping them to secure the sale by coordinating with suppliers for rates and availability, assisting with ticketing queries, providing product support, dealing with failed flights and hotels, and tallying of financial records.Customer Relations Review, investigate &amp; respond to all customer complaints in line with our agreed standards and policies. Work closely with our various internal and external stakeholders to find solutions when things go wrong. Act as the first port of call for any in-resort customer emergencies or disruption, supporting them with making urgent changes to their bookings, coordinating with our suppliers, and provide them with advice.Dubai In-Resort Concierge Effectively engage with customers ahead of their arrival with a pre-departure call, giving them an overview of their holiday, capturing special requests, as well as promoting our range of ancillary products. Conduct welcome meetings with customers? upon their arrival, helping them get the best from their holiday. Achieve the agreed in-resort sales and customer satisfaction targets.Non-Voice Handle emails, live chat &amp; WhatsApp messaging in line with our agreed service standards &amp; SLAs.

Travel Consultant

Presentail

Overview <p>Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.</p> Responsibilities <ul><li>Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.</li><li>Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.</li><li>Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.</li><li>Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.</li></ul> Requirements <ul><li>Bachelor's degree or equivalent</li><li>1-2 years proven experience in supporting client success</li><li>Excellent written and verbal communication skills</li><li>Ability to address complaints and issues with effective solutions and a positive attitude</li><li>Passion for delighting customers with above and beyond service</li><li>Excellent time-management and prioritization skills</li><li>Familiarity with CRM system</li></ul>

Customer Service Agent

Presentail SA

APM Monaco

<p><b>Who are we?</b></p><p>Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.</p> About the Role: <ul><li>5 months contract (Oct 2025 to Feb 2026)</li><li>Office and home based</li><li>5-day work per week (Monday to Friday)</li><li><b>Fluent Arabic and English Speaker is a MUST</b></li></ul> Responsibilities <ul><li>Manage customer calls and request relevant information</li><li>Handle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries</li><li>Liaise with Logistics, After Sales Service and global boutiques on daily basis</li><li>Follow up the offline store enquiries and complaints</li><li>Other ad-hoc projects assigned by the manager</li></ul> Qualifications <ul><li>Minimum 3 years relevant experiences in customer service/ luxury retail field</li><li>Proficient with MS Office</li><li><b>Fluent Arabic and English</b>. Any other language will be a bonus.</li><li>Able to work independently with minimal supervision</li><li>Proactive, patient and committed</li><li>Great communication and interpersonal skills</li><li>Immediately available is highly preferred</li></ul><p><b>This position is based in Dubai.</b></p> Why Join APM? <ul><li>Global, Dynamic Team: Diverse and energetic workforce.</li><li>Growth Opportunities: We support your professional development.</li><li>Collaborative Culture: Teamwork and open communication.</li><li>Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts.</li></ul>

Temp Customer Care Associate (English and Arabic Speaker)

Explore 6167+ Customer support agent in Dubai this December. Find roles across top companies and apply now to boost your career.

6167 customer support agent jobs IN Dubai

Customer Support Agent (Arabic/German/English)

Call Center Agent - Sponsored Visa

Call Centre Agent

Travel Consultant

Customer Service Agent

Customer Service Agent

Temp Customer Care Associate (English and Arabic Speaker)