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customer service representative Jobs in Dubai

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customer support agent

Al-Futtaim

<div><p><b>Job Requisition ID: </b>174771</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p><p><br>
<b>
Overview Of The Role:</b><br>
The Customer Support Centre Agent plays a pivotal role in ensuring a seamless customer journey by providing a hassle-free, consistent, inspiring, and rewarding experience for all non-face-to-face interactions. The purpose of the role is to build and retain long-lasting relationships with both new and existing customers, ensuring positive shopping experiences that foster trust in the IKEA brand and contribute to commercial growth. The agent is responsible for managing various customer interactions efficiently, including social media, email, and call resolutions, while adhering to set processes and guidelines to achieve the best possible customer outcomes.</p><p><br>
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What You Will Do:</b></p>
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<li>Ensure all cases are accurately raised in CRM for follow-up and accurate data recording.</li>
<li>Follow up and resolve all customer emails and social media complaints within 24 hours of receipt.</li>
<li>Adhere to department action plans to improve customer experience and maintain consistency.</li>
<li>Strive for first call resolution by proactively finding and offering solutions to customers.</li>
<li>Communicate positively, friendly, and empathetically with customers to ensure a consistent experience.</li>
<li>Monitor the transport management system and contact customers when delays are expected or if customers have requested call-backs through drivers' tablets.</li>
<li>Arrange schedules and workloads to ensure coverage at all times, thereby enhancing service levels and customer experience.</li>
<li>Follow guidelines and SOPs set by the health and safety department to ensure a safe working environment.</li>
<li>Report any risks, hazards, and unusual activities to the senior or manager immediately.</li>
<li>Follow department guidelines and processes to ensure the customer support center operates optimally and efficiently.</li>
<li>Adhere to department business and action plans agreed upon by the department management team.</li>
<li>Review mystery shopping reports, customer feedback, complaints, and questions, and adjust plans accordingly.</li></ul><br>
<p><br>
<b>Required Skills To Be Successful:</b></p>
<ul>
<li>Proficiency in Excel and computer literacy.</li>
<li>Strong thinking and analytical skills.</li>
<li>Effective communication skills.</li>
<li>Interpersonal skills including strong people and time management, problem-solving capabilities, and confidence.</li></ul><br>
<p><br>
<b>What Qualifies You For The Role:</b></p>
<ul>
<li>High School diploma.</li>
<li>Fluency in Arabic and English.</li>
<li>Similar previous experience in a call center role, retail background preferred.</li>
<li>Experience with Genesys and CRM systems is advantageous.</li></ul><p></p><p><br>
We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p><br>
<p></p>
<p>Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate <b>why</b> this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.</p><br>
<p></p>
<p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p></div><p></p>

UAEN Customer Support Center Agent

Tafaseel Group

<strong>Job Summary:</strong> We are seeking a highly motivated and customer-oriented Call Center Agent. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner. <strong>Key Responsibilities:</strong> <ul> Handle inbound and outbound customer calls efficiently and professionally. Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations. Address customer inquiries, concerns, and complaints with empathy and professionalism. Escalate unresolved issues to the appropriate departments in a timely manner. Maintain detailed records of customer interactions, transactions, feedback, and complaints. Meet performance metrics including call quality, response time, and customer satisfaction. Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients. Collaborate with internal teams to resolve customer issues and improve service delivery. </ul> <strong>Requirements:</strong> <ul><li><p>Proven experience working in roles such as customer service, administrative support, or licensing support.</p></li><li><p>Minimum of <strong>3 years</strong> in a <strong>customer service or call center</strong> role.</p></li><li><p><strong>Excellent communication skills in English</strong>; <strong>Arabic speaker is required</strong> (additional languages are a plus).</p></li><li><p>Strong <strong>problem-solving</strong> and <strong>interpersonal skills</strong>.</p></li><li><p>Ability to <strong>work under pressure</strong> and manage <strong>multiple tasks</strong> efficiently.</p></li><li><p>Proficient in <strong>MS Office</strong> and <strong>CRM systems</strong>.</p></li><li><p><strong>Flexible to work shifts</strong>, including <strong>weekends</strong> if required.</p></li></ul>

Call Center Agent - Sponsored Visa

Gargash Hospital

<p>Job Location</p>
 
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 <p> <span>Diploma; Graduate</span> </p>
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 <p> <span>call center experience</span> </p>
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<span>Call Centre Agent<br> <br>Job Location : Dubai, UAE<br> <br>Job Details :<br> <br>  Should be a Diploma holder or bachelor s degree with prior experience in healthcare call centre set up.<br>  Should be flexible with rotation of shift work.   Team player with work under pressure is much required.<br> </span>
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Call Centre Agent

Emirates

<b>Job PurposeT</b>o deliver a seamless sales and service experience to Emirates Holidays customers through sharing expertise of our destinations and providing operational and service support to our customers across all stages of their journey, across our various channels including, but not limited to, phone, face-to-face, email, WhatsApp, and live chat.ResponsibilitiesGENERICProvide a high-quality customer experience to every customer, every time.By listening carefully to our customers, you will understand their exact needs &amp; requirements, ensuring that all queries are dealt with within our minimum service level agreements.Ensuring that all forms of contact are handled quickly, and with a friendly `can-do? attitude, whilst achieving and exceeding sales &amp; service performance targets, against key performance indicators.Using initiative, keep up to date with product changes, and personal development to always be one step ahead of the game.Build and maintain valuable relationships with customers and partners, ensuring that tone of voice, written language and contact are in line with our brand guidelines.Where appropriate, find the opportune time to promote &amp; sell our wide range of products &amp; services.Effectively utilise all available systems, including our CRM system, to effectively manage the customer lifecycle.SPECIFICRetail stores Meet customers face to face at one of our retail outlets, working in a fast paced environment, inspiring our new &amp; existing customers handcraft their perfect holiday. Using a combination of new technology, and personalised customer service, showcase our fantastic product range, and bring holidays to life. You will act as a brand ambassador, adhering to the meticulous Emirates grooming standards, ensuring that you represent Emirates Holidays at all times.Customer Fulfilment Conduct financial reconciliation on Emirates Holidays bookings, working closely with the respective stakeholders including business finance to ensure accurate file closures, to record profit Ticketing for all Emirates Holidays bookings, in line with the agreed guidelines. Provide business support to the outstations sales team, helping them to secure the sale by coordinating with suppliers for rates and availability, assisting with ticketing queries, providing product support, dealing with failed flights and hotels, and tallying of financial records.Customer Relations Review, investigate &amp; respond to all customer complaints in line with our agreed standards and policies. Work closely with our various internal and external stakeholders to find solutions when things go wrong. Act as the first port of call for any in-resort customer emergencies or disruption, supporting them with making urgent changes to their bookings, coordinating with our suppliers, and provide them with advice.Dubai In-Resort Concierge Effectively engage with customers ahead of their arrival with a pre-departure call, giving them an overview of their holiday, capturing special requests, as well as promoting our range of ancillary products. Conduct welcome meetings with customers? upon their arrival, helping them get the best from their holiday. Achieve the agreed in-resort sales and customer satisfaction targets.Non-Voice Handle emails, live chat &amp; WhatsApp messaging in line with our agreed service standards &amp; SLAs.

Travel Consultant

Augmented Era

<p>We are looking for a talented and responsible Japanese Customer Support Executive, to join our team. The ideal candidate should have excellent communication and troubleshooting skills. This role is crucial in ensuring customer satisfaction and delivering exceptional support.</p><p><b>Key Responsibilities:</b><br/>- <b>Technical Skills:</b> A solid technical background, including experience in troubleshooting technical issues and familiarity with e-commerce.<br/>- Utilize excellent Excel skills, including pivot, vlookup, and reporting, to assist in data analysis and reporting.<br/>- Provide timely and effective customer support through tickets and chats.<br/>- Proficiently use customer support tools such as Zendesk, LiveChat, Line, and other relevant platforms for navigation and testing.<br/>- Analyze and resolve technical problems related to client products by investigating potential solutions using strong troubleshooting skills.<br/>- Communicate fluently in both written and spoken Italian and Spanish.<br/>- Demonstrate exceptional problem-solving skills by understanding and addressing customer issues and concerns.<br/>- Maintain excellent documentation practices.<br/>- Be dedicated and proactive in learning product knowledge to assist the team effectively.<br/>- Adapt to new products and technologies.<br/>- Thrive in an environment characterized by continual change and <b>flexibility in working hours, including night shifts and weekends.</b><br/>- Exhibit outstanding written communication and customer handling skills.<br/>- Possess strong listening and multitasking capabilities.<br/>- Showcase good organizational skills and keen attention to detail.<br/>- Work well under pressure and adapt to inevitable changes in the workplace.<br/>- Handle demanding customers professionally and with empathy</p><p><b>Qualifications:</b><br/>- At least 2 years of Customer Support Experience.<br/>- Working knowledge in Excel, pivot, vlookup, and reporting.<br/>- Bilingual in Japanese and English<br/>- Experience with Zendesk, LiveChat, Line, and other customer support tools.<br/>- Strong analytical and problem-solving skills.<br/>- Exceptional communication skills, both written and spoken.<br/>- Proactive and eager to learn new products and technologies.</p><p>Job Type: Full-time</p><p>Pay: From AED4,000.00 per month</p><p>Application Question(s):</p><ul><li>Can you start immediately?</li></ul><p>Experience:</p><ul><li>Customer Support: 2 years (Required)</li><li>E-commerce: 1 year (Required)</li></ul><p>Language:</p><ul><li>Japanese (Required)</li></ul>

Japanese Customer Support

Presentail

Overview <p>Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.</p> Responsibilities <ul><li>Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.</li><li>Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.</li><li>Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.</li><li>Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.</li></ul> Requirements <ul><li>Bachelor's degree or equivalent</li><li>1-2 years proven experience in supporting client success</li><li>Excellent written and verbal communication skills</li><li>Ability to address complaints and issues with effective solutions and a positive attitude</li><li>Passion for delighting customers with above and beyond service</li><li>Excellent time-management and prioritization skills</li><li>Familiarity with CRM system</li></ul>

Customer Service Agent

Presentail SA

Explore 4038+ Customer support agent in Dubai this January. Find roles across top companies and apply now to boost your career.

4038 customer support agent jobs IN Dubai

UAEN Customer Support Center Agent

Call Center Agent - Sponsored Visa

Call Centre Agent

Travel Consultant

Japanese Customer Support

Customer Service Agent

Customer Service Agent