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customer service representative Jobs in Dubai

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customer support agent

QAT GLOBAL POSITIONING SYSTEM TRADING LLC

We are seeking an experienced Customer &amp; Technician Support Agent to join our dynamic team. The ideal candidate will have a strong background in the GPS telematics industry, possess excellent communication skills, and demonstrate a passion for troubleshooting technical issues and delivering outstanding customer service.Key Responsibilities:<ul><li>Provide technical support and assistance to customers and field technicians regarding GPS telematics devices and systems.</li><li>Troubleshoot hardware and software issues remotely or onsite.</li><li>Guide customers and technicians through installation, configuration, and maintenance procedures.</li><li>Collaborate with engineering and product teams to resolve complex technical challenges.</li><li>Document support activities and maintain detailed logs of issues and resolutions.</li><li>Educate customers on best practices for device usage and system optimization.</li><li>Maintain a high level of customer satisfaction and build strong relationships with clients.</li></ul>Qualifications:<ul><li>Proven experience (3+ years) in the GPS telematics or fleet management industry.</li><li>Strong technical knowledge of GPS devices, telematics hardware, and related software platforms.</li><li>Excellent problem-solving and troubleshooting skills.</li><li>Exceptional communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Prior experience in a customer service or support role is preferred.</li><li>Knowledge of wireless communication protocols, vehicle diagnostics, and related technologies is a plus.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per month

Customer & Technician Support Agent – GPS Telematics Industry

PROJECT SEVEN CONSULTING AND MANAGING PROJECTS

A Call Center Agent is responsible for handling inbound and outbound calls, providing excellent customer service, and addressing client inquiries efficiently. The role involves assisting customers with information, resolving issues, and ensuring customer satisfaction while following company policies and procedures. Successful candidates should have strong communication skills, patience, and the ability to work in a fast-paced environment.Job Type: Full-timePay: From AED3,000.00 per monthApplication Question(s):<ul><li>do you have visa ? </li></ul>do you speak Arabic?

Call center

NoWayOut Premium Escape Games

Company Overview: NoWayOut escape games is a leading provider of immersive and thrilling escape room experiences in Dubai. We are dedicated to creating unforgettable adventures for our customers, and we're looking for enthusiastic and customer-oriented Contact Center Agents to join our team. If you're passionate about puzzles, riddles, and providing exceptional customer service, we want to hear from you!Job Summary: As a Contact Center Agent for Voice and Non-Voice channels, you will be the first point of contact for customers seeking to book escape room experiences, answer inquiries, and provide outstanding customer service. Your role is crucial in ensuring customers have a seamless and memorable journey from initial contact to their escape room adventure.Key Responsibilities:1. Customer Service:<ul><li>Handle inbound calls, emails, and chat inquiries from customers with professionalism and enthusiasm.</li><li>Provide accurate and detailed information about our escape room experiences, pricing, availability, and special promotions.</li><li>Assist customers with bookings, reservations, and any changes to their plans.</li><li>Address and resolve customer concerns, ensuring a positive customer experience.</li></ul>2. Sales and Up-selling:<ul><li>Identify opportunities to enhance the customer's experience by offering additional services or upgrades.</li><li>Upsell escape room experiences or special packages to boost revenue.</li><li>Achieve personal and team sales targets.</li></ul>3. Reservation Management:<ul><li>Utilize our booking system to manage customer reservations and maintain an organized schedule.</li><li>Confirm bookings and send reminders to customers, ensuring they are well-prepared for their adventure.</li></ul>4. Problem Solving:<ul><li>Handle customer complaints and issues effectively, seeking resolutions that align with company policies.</li><li>Escalate complex issues to the appropriate department for further assistance.</li></ul>5. Administrative Tasks:<ul><li>Maintain accurate and up-to-date customer records and reservation information.</li><li>Generate reports and track performance metrics related to customer interactions.</li></ul>Qualifications:<ul><li>High school diploma or equivalent (Bachelor's degree preferred).</li><li>Previous experience in customer service or sales, preferably in a contact center environment.</li><li>Excellent verbal and written communication skills.</li><li>Proficiency in using customer service software, booking systems, and Microsoft Office Suite.</li><li>Ability to work flexible hours, including evenings and weekends.</li><li>Strong problem-solving skills and a customer-centric approach.</li><li>Enthusiasm for escape room experiences and a passion for puzzles and adventure.</li></ul>Benefits:<ul><li>Competitive salary and semi-flexible work schedule (3 days off per week).</li><li>Employee discounts on escape room experiences.</li><li>Opportunities for career advancement within the company.</li><li>Comprehensive training and ongoing support to help you excel in your role.</li><li>A dynamic and fun work environment that celebrates teamwork and creativity.</li></ul>Job Types: Full-time, Permanent, Temporary Contract length: 2 monthsPay: AED3,000.00 - AED3,500.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What do you know about the escape room / escape games industry?</li><li>Are you willing to work on weekends and public holidays?</li></ul>Experience:<ul><li>Customer Service: 2 years (Preferred)</li></ul>Language:<ul><li>English and Arabic (Required)</li></ul>

Bilingual Contact Center Representative

Junior Couture

ResponsibilitiesCustomer Service duties and responsibilities generally include:<ul><li>Answering phone calls, emails, and chat inquiries from customers.</li><li>Responding promptly to customer questions, requests, and complaints in a professional manner.</li><li>Guiding customers through basic troubleshooting or setup processes on the website or mobile app.</li><li>Assisting clients with processing payments.</li><li>Booking courier services for customer deliveries and returns, and following up on the status of shipments.</li><li>Providing Arabic translation support to ensure clear communication for Arabic-speaking customers.</li><li>Maintaining accurate records of customer interactions and transactions.</li><li>Escalating unresolved issues to the appropriate department for further support.</li></ul>Job Types: Full-time, Part-timePay: Up to AED1.00 per monthExpected hours: 25 per weekAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Do you have Family Book ?</li></ul>

Customer Service Representative - Emirati

Apparel Group

<div>
 
 
 
 About the Company
 
 
 
 
 6thStreet.com is an omnichannel fashion &amp; lifestyle destination that offers 1400+ fashion &amp; beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain &amp; Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks &amp; Spencers, Dune London, Charles &amp; Keith, Aldo, Crocs, Birkenstock, Skechers, Levi&rsquo;s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC&rsquo;s first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online &amp; offline shopping with online browsing &amp; smart fitting rooms.
 
 
 
 
 
 
 Overview:
 
 
 
 
 As a Customer Service Representative at our fast-paced e-commerce company, you will be the first point of contact for our customers, providing professional and friendly service through various channels such as phone, email, and live chat. Your role will be crucial in resolving issues, answering questions, and ensuring a seamless shopping experience. We are looking for individuals who are passionate about helping others and can maintain a positive attitude under pressure.
 
 
 
 
 
 
 Job Duties &amp; Responsibility:
 
 
 
 
 
 
 
 Customer Inquiry Resolution:
 
 
 <ul>
 <li>
 Respond promptly to customer inquiries, including order status, product information, and shipping details.
 </li>
 <li>
 Handle and resolve customer complaints with professionalism and patience.
 </li>
 </ul>
 
 
 Order Management Support:
 
 
 <ul>
 <li>
 Assist customers with placing or ducts to provide accurate information to customers.
 </li>
 <li>
 Participate in training sessions to improve knowledge and customer service skills.
 </li>
 <li>
 Orders, returns, exchanges, and refunds.
 </li>
 <li>
 Work closely with logistics and warehouse teams to ensure timely delivery of orders.
 </li>
 </ul>
 
 
 Feedback and Escalation:
 
 
 <ul>
 <li>
 Collect customer feedback and communicate this feedback to the relevant departments for improvement.
 </li>
 <li>
 Escalate unresolved issues to the appropriate internal teams or management.
 </li>
 </ul>
 
 
 Database Management:
 
 
 <ul>
 <li>
 Keep records of customer interactions, transactions, comments, and complaints.
 </li>
 <li>
 Update customer information in the database during and after each contact.
 </li>
 </ul>
 
 
 Policy and Product Knowledge:
 
 
 <ul>
 <li>
 Stay up-to-date with company policies, procedures, and pro
 </li>
 </ul>
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus
 </li>
 <li>
 Proven customer support experience or experience as a client service representative.
 </li>
 <li>
 Strong phone contact handling skills and active listening.
 </li>
 <li>
 Familiarity with CRM systems and practices.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Empathy and a customer-oriented attitude.
 </li>
 <li>
 Ability to work in a team and maintain professionalism under pressure.
 </li>
 </ul>
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 Full-time role
 </li>
 <li>
 Competitive salary
 </li>
 <li>
 Company employee discounts across all brands
 </li>
 <li>
 Medical &amp; health insurance
 </li>
 <li>
 Collaborative work environment
 </li>
 <li>
 Good vibes work culture.
 </li>
 </ul>
 
 
</div>

Customer Service Representative

OneBullEx

<div>Customer Support Specialist 
 
OneBullEx is a crypto futures exchange startup designed for speed, reliability, and innovation. Our platform offers advanced futures trading capabilities, including AI-powered 300 SPARTANS trading bots for automated, high-precision strategies. With cutting-edge AI and machine learning tools, we deliver real-time performance even during high-volatility market conditions. We combine a user-focused interface with transparent risk management, empowering traders to navigate the fast-moving digital asset markets with confidence.

We are now looking for Customer Support Specialist to strengthen our frontline support team and ensure an excellent user experience through AI-human collaboration.

Key Responsibilities

Customer Support &amp; Issue Handling
<ul>
<li>Respond promptly to user inquiries via customer service platforms (Zendesk, Telegram, online communities, etc.)</li>
<li>Assist users with contract trading-related issues such as order failures, liquidation disputes, fund transfers, and fee concerns</li>
<li>Handle blockchain-related inquiries for deposits and withdrawals, including TxID verification and basic node status checks</li>
<li>Provide accurate guidance on platform features, product rules, and campaign policies</li>
<li>Ticket Management &amp; Issue Escalation</li>
<li>Accurately record and categorise user-submitted tickets and inquiries</li>
<li>Escalate system bugs, risk control restrictions, or technical issues to the appropriate departments (Product, Tech, Risk)</li>
<li>Follow up on complex cases to ensure closure and provide timely user updates</li>
</ul>
Complaints &amp; Risk Alerts
<ul>
<li>Receive and properly handle user complaints to improve customer satisfaction</li>
<li>Identify potential high-risk users or suspicious activity and escalate to Risk or Compliance teams as needed</li>
<li>User Education &amp; Documentation Feedback</li>
<li>Guide users in learning how to use platform features, trading tutorials, and official documentation</li>
<li>Gather frequently asked questions and common pain points to assist the content team in improving FAQs and help docs</li>
</ul>
Operational &amp; Campaign Support
<ul>
<li>Answer questions regarding campaign rules, reward distribution, and task progress</li>
<li>Support new feature or campaign launches by preparing unified responses and FAQs in advance</li>
</ul>
Candidate Requirements

Basic Qualifications
<ul>
<li>Associate degree or above in any major; Finance, Economics, Languages, or Customer Service-related fields preferred</li>
<li>1+ years of experience in internet, trading, or fintech customer support roles preferred</li>
<li>Familiar with digital assets and basic contract trading concepts and terminology</li>
<li>Fast typing speed, clear communication, strong problem-solving skills, and a patient attitude</li>
<li>Able to work shifts, including nights and public holidays</li>
</ul>
Skill Requirements
<ul>
<li>Proficient in using customer service systems (e.g., Zendesk, Freshdesk, support chatbots)</li>
<li>Able to perform basic blockchain transaction lookups via explorers (e.g., Etherscan, Tronscan)</li>
<li>Basic data literacy to categorise and summarise tickets independently</li>
<li>Strong communication skills in English and Chinese; additional languages (Korean, Japanese, Russian, etc.) are a plus</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience in crypto or exchange-related roles; knowledge of tokens, perpetual contracts, and leverage</li>
<li>Experience managing or supporting Telegram/Discord communities</li>
<li>Familiarity with KYC and risk review procedures, or prior involvement in building customer service SOPs</li>
<li>Experience working alongside AI-powered customer service systems or AI agents</li>
</ul>
Why Join OneBullEx
<ul>
<li>Early Impact &ndash; Play a key role in shaping our hybrid AI + human customer service framework from the beginning</li>
<li>Growth Trajectory &ndash; Join a fast-scaling platform with global ambitions and long-term career potential</li>
<li>Dynamic Culture &ndash; Be part of an international, high-performance team in a rapidly evolving industry</li>
<li>Attractive Package &ndash; Competitive salary and benefits, with full relocation support to Dubai</li></ul></div>

Customer Support Specialist

Parkonic Parking Systems and Management LLC

We are seeking a dynamic and experienced Customer Support / Customer Service to lead our operations in Dubai. This role is pivotal in ensuring exceptional customer experiences, managing a high-performing team, and driving operational excellence within our parking management services.Responsibilities:- Lead, manage, and motivate the customer service team to achieve service excellence and performance targets.- Develop and implement effective customer service policies, procedures, and best practices tailored to the parking management industry.- Monitor key performance indicators (KPIs) to ensure high-quality customer service and continuous improvement.- Handle complex customer inquiries and resolve escalated issues promptly and professionally.- Collaborate with other departments to align customer service strategies with overall business goals.- Recruit, train, and develop customer service staff to build a competent and customer-focused team.- Manage customer service budget and resources efficiently to maximize operational productivity.- Ensure compliance with local regulations and company standards in all customer service activities.Requirements:- Proven experience as a Customer Support / Customer Service or similar leadership role, preferably within the parking management or related customer service industry.- Strong leadership skills with the ability to inspire and manage diverse teams.- Proficiency in call center software, CRM systems, and performance metrics analysis.- Ability to work in a fast-paced environment and handle multiple priorities effectively.- Strong problem-solving skills and a customer-centric approach.Job Type: Full-timePay: Up to AED15,000.00 per monthApplication Question(s):<ul><li>Can Join Immediately</li></ul>Experience:<ul><li>Customer Support / Customer Service: 5 years (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>

Customer Support / Customer Service

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