account manager

call center representative

customer service representative Jobs in Dubai

customer service representative

it support engineer

sales consultant

customer support agent

AZA Vehicles Recovery LLC

Job Overview:We are seeking a dynamic and customer-oriented individual to join our call center team as a Call Center Agent. The primary responsibility of this role is to handle inbound and outbound calls from customers, addressing their inquiries, resolving issues, and providing exceptional customer service. The ideal candidate should possess excellent communication skills, patience, and the ability to handle high-stress situations calmly and efficiently.Responsibilities :1. Answer inbound calls in a timely and friendly manner from tenants2. Evaluate problems and complaints of the tenants and enter in the system (CRM)3. Assign complaints/work to the technician via work orders4. Route calls to other team members whenever needed5. Make relevant notes from customer interactions6. Arrange vehicle and materials when needed7. Complete call logs and reports8. Maintain attendance sheets10. Raising martial requisitions12. Manage &amp; update customer databases13. Follow-up on customer calls16. Keeping track of recovery cars.Language : English, Hindi, ArabicJob Type: Full-timeLocation: Office# 206 Empire heights Tower-A, Business bay, Dubaihttps://maps.app.goo.gl/Yn3VcWowscdiw2eg9Benefits:Visa : provided by the companyPriority for candidate who has own visasalary : AED 3000 + IncentivesKindly share your resume with us.Job Types: Full-time, PermanentPay: AED3,000.00 - AED4,000.00 per monthWork Location: In person

Call Center Agent

Serco

<div>Customer Service Agent - UAE National - Part Time 
Impact a better future 
Serco:
At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future. 
We have been operating in the Middle East since 1947 and have a profound understanding of the region. 
With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services. 
Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world&rsquo;s most complex challenges. 
+impact:
+impact, Serco&rsquo;s advisory business, specialises in operational transformation and advisory services for government, critical national infrastructure, and regulated business. 
We bring real-world front-line operating experience and practical insights drawn from successfully delivering the most complex contracts and service solutions around the world. 
We help our customers set-up and transform their operations by optimising efficiency, improving the service experience and attaining best in class safety and environmental performance. Our practice areas include organisation resilience, experience design, operational and digital transformation, asset &amp; facilities management, HSQ and sustainability. 
Our work ensures a positive impact where it matters most. 
We&rsquo;re different because we do. 
 
Your Opportunity
We are looking for a customer service agent who will attend to the duties within their assigned area of responsibility (i.e. airport terminal) and to provide customer services to passengers, airport users and the general public to support and maintain quality operations to meet the standards required of both Serco and its client. 
The ideal candidate should have the ability to multi-task and manage various tasks, and good communication. Excellent organisation, time management and prioritizing skills. 
This role is part of the Operations team and will be based in Dubai Airport. 
Key Accountabilities<ul><li>
Ensure all relevant information is readily available and remain abreast of all changes within Midfield Terminal that may affect the quality of customer service delivery.</li><li>
Provide clear and concise information to the airports&rsquo; passengers with regards to appropriate rules and regulations.</li><li>
Attend briefing sessions, conducted by superiors to maintain high standards at all times and carry out handover procedures in line with agreed standards of performance.</li><li>
Where relevant, suggest improvements to levels of customer service delivery and other systems of work to improve the quality of service to all customers.</li><li>
Coordinate with other airport representatives to provide assistance related with passenger arrival/departure.</li></ul> 
Specific Requirements<ul><li>
Minimum High School Diploma level or General Education Degree (GED) or an equivalent professional qualification</li><li>
Minimum 1 years&rsquo; experience in a related field as a frontline staff in service industry</li><li>
Ability to understand, take direction, speak, read, write and communicate in fundamental English and Arabic</li><li>
Good interpersonal and problem-solving skills</li><li>
Familiarity with another foreign language would be beneficial in this role.</li></ul> 
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. 
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.</div>

Customer Service Agent - UAE National - Part Time

Intelligent Solutions HR

<div>
 
 
 
 General Overview:
 
 
 
 
 
 
 
 We are partnering with a leading organisation within the insurance sector to hire Emirati candidates for a
 
 Call Centre Agent
 
 role based in
 
 Dubai
 
 . This is an excellent opportunity for Emirati professionals looking to build a long-term career in a structured, customer-focused environment.
 
 
 
 
 
 The role is ideal for individuals with strong communication skills and a passion for customer service, offering exposure to insurance products, client interactions, and operational processes within a dynamic team.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Handle inbound and outbound customer calls in a professional and efficient manner
 </li>
 <li>
 Provide accurate information regarding insurance products, services, and policies
 </li>
 <li>
 Resolve customer inquiries, concerns, and complaints within defined timelines
 </li>
 <li>
 Maintain accurate records of customer interactions in internal systems
 </li>
 <li>
 Ensure high levels of customer satisfaction and service quality
 </li>
 <li>
 Follow internal procedures and service standards to deliver consistent customer experience
 </li>
 <li>
 Coordinate with internal teams when required to resolve customer issues
 </li>
 </ul>
 
 
 
 
 
 
 Key Requirements:
 
 
 
 
 
 
 <ul>
 <li>
 Emirati with FamiIy Book (Emiratisation role) &ndash; mandatory
 </li>
 <li>
 High School, Diploma, or bachelor&rsquo;s degree holders are welcome to apply
 </li>
 <li>
 Strong communication skills in English (Arabic is an advantage)
 </li>
 <li>
 Interest in customer service and client-facing roles
 </li>
 <li>
 Prior experience in a call centre or customer service role is an advantage
 </li>
 <li>
 Strong interpersonal skills with the ability to work in a fast-paced environment
 </li>
 <li>
 Professional, positive attitude with a willingness to learn
 </li>
 </ul>
</div>

Call Centre Agent - UAE National (Emiratisation)

TradeQuo Global

<div>
 
 We are a fast-growing online forex broker seeking a&nbsp;
 
 Customer Support (Arabic Speaker)
 
 &nbsp;with a passion for providing exceptional customer service. You will join our&nbsp;
 
 Dubai team,&nbsp;onsite.
 
 
 
 
 
 
 
 Key Responsibitlities:
 
 
 <ul>
 <li>
 Provide customer service to clients via live chat, phone call, and email
 </li>
 <li>
 Keep clients updated on the status of their requests, providing clear and concise communication
 </li>
 <li>
 Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution
 </li>
 <li>
 Ensure compliance with market-specific regulatory requirements
 </li>
 <li>
 Verify documents submitted by clients within specific regions while adhering to regulatory requirements
 </li>
 <li>
 Prepare and interpret reports and documentation
 </li>
 <li>
 Attend company seminars to stay up to date with the company's business functions and roles
 </li>
 <li>
 Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance
 </li>
 <li>
 Collaborate with the BD team to develop business strategies aligned with trends &amp; customer needs
 </li>
 <li>
 Undertake other ad hoc tasks assigned by the manager&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum 1 year experience in Customer Service
 </li>
 <li>
 Fluent in English and Arabic
 </li>
 <li>
 Customer-focused and dedicated to providing exceptional service&nbsp;
 </li>
 <li>
 Strong ability to communicate effectively
 </li>
 <li>
 Proficient in troubleshooting and multitasking
 </li>
 <li>
 Self-motivated and reliable with a proven track record of meeting and exceeding expectations
 </li>
 <li>
 Can-do attitude and a willingness to learn
 </li>
 <li>
 Ability to work onsite (
 
 Jumeirah Lake Tower, Dubai)
 
 </li>
 </ul>
</div>

Customer Support (Arabic Speaker)

CREDITCARE CREDIT MANAGEMENT LLC

Job description:Company: CreditCare Credit Management LLC &ndash; Dubai Salary: Up to AED 4,500 (Depends on Experience) Benefits: Visa, Medical, and other benefits as per UAE Labour LawJob DescriptionCreditCare Credit Management LLC is looking for a Female Customer Service Representative (CSR) to join our team in Dubai. The ideal candidate will be responsible for handling customer inquiries, providing excellent support, and maintaining high levels of customer satisfaction.Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Assist clients with queries, account details, and service information</li><li>Maintain accurate records of customer interactions</li><li>Provide timely solutions and escalate issues when necessary</li><li>Work collaboratively with the team to achieve departmental goals</li></ul>Requirements<ul><li>Female candidates only</li><li>Previous customer service experience preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and willingness to learn</li><li>Fluent in English; additional languages are a plus</li><li>Must be currently in the UAE</li></ul>Salary &amp; Benefits<ul><li>Salary up to AED 4,500 (based on experience)</li><li>Visa, Medical, and other benefits provided as per UAE Labour Law</li><li>Supportive and professional work environment</li></ul>Job Types: Full-time, Permanent, Contract, FresherContract length: 24 monthsJob Types: Full-time, PermanentPay: Up to AED4,000.00 per month

Sales & Customer Service Associate (Female)

MB Services FZ LLC

MB Services FZ LLC is currently seeking Malay (Bahasa Malaysia) Customer Service Representatives to join our growing team. We are looking for Dubai-based individuals who are fluent in English and Malay (Bahasa Malaysia). Please only apply if you have fluency in both languages.As a Malay Customer Service Representative, you will be responsible for handling customer inquiries and providing assistance through various communication channels such as phone, email, and chat. You will also be expected to maintain accurate and up-to-date customer records and provide timely and effective solutions to customer issues. You should also be able to work in rotational shifts. Prior back-office experience will be a plus.<ul><li>Salary: AED 4,000 (Including Bonus)</li><li>Location: Dubai Outsource City (on-site)</li><li>Benefits: Visa &amp; Medical Insurance</li></ul>If you are interested in this opportunity and meet the requirements listed above, please submit your resume to hr@mbservices.net. The email subject should be &ldquo;Malay Customer Service Representative&rdquo;.We thank all applicants for their interest, however, only those selected for an interview will be contacted.Job Type: Full-timePay: AED4,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>If selected, how soon would you be available to start? Please confirm your notice period or earliest start date.</li></ul>Experience:<ul><li>Customer Service: 1 year (Preferred)</li></ul>Language:<ul><li>Bahasa Malaysia (Required)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>Work Location: In person

Malay (Bahasa Malaysia) Customer Service Representative

Emirates

<div>
 
 Job Purpose
 
 
 
 The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
 
 
 If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
 
 
 We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
 
 
 
 During The Hiring Process, You Can Expect
 
 
 
 
 Step 1 &ndash; Apply
 
 
 
 Submit your application and we&rsquo;ll then send you an email to confirm that we&rsquo;ve received your application.
 
 
 
 Step 2 &ndash; Review
 
 
 
 Our Recruitment Team will review your application.
 
 
 
 Step 3 &ndash; Video Interview and Assessment
 
 
 
 If you&rsquo;re shortlisted for the role, we&rsquo;ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
 
 
 
 Step 4 &ndash; Offer
 
 
 
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 
 
 We have outlined below the specific job details for each of our roles:
 
 
 
 I. Customer-facing Roles
 
 
 
 Airport / Customer Service Agent (Emirates and Dnata)
 
 
 As an Airport / Customer Services Agent, you will be one of the first welcoming faces our customers meet at Dubai International Airport, a leading global aviation hub. Every day brings the opportunity to guide travellers from around the globe through check-in, boarding, arrivals, and baggage services with confidence, care, and professionalism.
 
 
 From assisting lounge customers to supporting families, unaccompanied minors, connecting passengers, and those needing extra assistance, you will play a key role in ensuring every journey feels seamless and stress-free.
 
 
 In this role, you will gain strong operational expertise, develop your people and problem-solving skills, and build a career in a dynamic, fast-paced, and highly international environment.
 
 
 Strong performance in this role can also unlock opportunities for career progression and internal moves across airport operations, customer services, and wider business areas.
 
 
 Marhaba Service Agent
 
 
 As a Marhaba Services Agent, you will deliver a personalized airport experience to our guests, supporting them across key touchpoints including check-in, immigration, boarding and baggage services. You will provide dedicated assistance to VIP customers, families, unaccompanied minors and passengers requiring additional support. This role allows you to build strong customer engagement and service excellence skills, while offering career growth across Marhaba&rsquo;s services, airport operations, and customer experience functions.
 
 
 
 II. Back-office Role
 
 
 
 Customer Sales and Service Agent &ndash; Contact Centre
 
 
 As a Contact Centre Customer Sales and Service Agent, you will be the trusted voice of Emirates, delivering exceptional support and care throughout every stage of our customers&rsquo; journey. Your role is pivotal in creating seamless, reassuring experiences, whether you are helping customers plan their travel or resolving real-time queries with confidence and empathy. In this dynamic position, you will engage with customers across multiple communication channels, ensuring that every interaction reflects clarity, consistency, and up-to-date knowledge of our products and services. Your ability to actively listen, think critically, and communicate effectively will make customers feel valued and supported at all times.
 
 
 Joining the Contact Centre fast-paced, multicultural environment means you will not only sharpen your communication, problem-solving, and sales expertise but also unlock clear pathways for career growth, both within the Contact Centre and across the wider Emirates Group.
 
 
 Qualification
 
 
 
 To be considered for Customer Service roles, you must meet the following requirements:
 
 
 
 <ul>
 <li>
 Fluency in both spoken and written English
 </li>
 <li>
 Fluency in any other language is a plus
 </li>
 <li>
 A levels/High School certificate
 </li>
 <li>
 Excellent interpersonal and customer service skills
 </li>
 <li>
 Willing to work in a shift environment
 </li>
 <li>
 PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
 </li>
 <li>
 Willing to wear uniform (Front-line customer facing roles)
 
 
 </li>
 </ul>
 
 In addition to the above, the job specific requirements for the Contact Centre role are:
 
 
 
 <ul>
 <li>
 Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
 </li>
 <li>
 Customer and sales focus on providing excellent service and closing any sales opportunity.
 </li>
 <li>
 The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
 
 
 </li>
 </ul>
 Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>

Customer Service Roles

Explore 1834+ Customer support agent in Dubai this April. Find roles across top companies and apply now to boost your career.