customer service representative Jobs in Dubai

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Confidential Company

<p><em>Key Responsibilities:</em></p><ul><li><em>Handle      inbound and outbound calls and respond to emails or online inquiries.</em></li><li><em>Communicate      clearly in both Arabic      and English.</em></li><li><em>Listen      with empathy and provide accurate, timely solutions.</em></li><li><em>Document      all customer interactions in CRM systems.</em></li><li><em>Support      Customer Experience (CX) programs, surveys, and service feedback.</em></li><li><em>Collaborate      with internal teams to improve service quality.</em></li></ul>

Customer Support Agent (Arabic and English Mandatory)

Iiqaf

<p>The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.</p> Description <p>We are looking for a dedicated Call Center Agent to join IIQAF in Dubai. As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support to our clients. Your primary responsibility will be to handle incoming calls, address customer inquiries, and ensure customer satisfaction. This position is vital to maintaining positive relationships with our clients and upholding the reputation of IIQAF in the healthcare industry.</p><p>As a Call Center Agent at IIQAF, you will be involved in a variety of projects aimed at enhancing customer experience and resolving issues efficiently. You will have the opportunity to work closely with a dynamic team and contribute to the overall success of our call center operations. This role requires strong communication skills, empathy, and the ability to multitask effectively.</p> Responsibilities <ul><li>Answer incoming calls and respond to customer inquiries in a professional manner</li><li>Provide information about products and services, and assist customers with their needs</li><li>Resolve customer complaints and escape issues as needed</li><li>Update customer records accurately in the database</li><li>Follow communication scripts and guidelines when handling different topics</li><li>Meet or exceed call center metrics including call handling time and customer satisfaction targets</li><li>Collaborate with team members to improve overall customer service</li><li>Adhere to company policies and procedures at all times</li></ul> Requirements <ul><li>Excellent verbal and written communication skills</li><li>Strong problem-solving abilities and customer service orientation</li><li>Ability to work in a fast-paced environment and handle high call volumes</li><li>Good knowledge of customer relationship management (CRM) systems</li><li>Attention to detail and accuracy in data entry</li><li>Ability to remain calm and professional under pressure</li><li>Flexibility to work in shifts, including evenings and weekends</li><li>Previous experience in a call center or customer service role is a plus</li></ul>

Call Center Agent

Tafaseel Group

<strong>Job Summary:</strong> We are seeking a highly motivated and customer-oriented Call Center Agent. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner. <strong>Key Responsibilities:</strong> <ul> Handle inbound and outbound customer calls efficiently and professionally. Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations. Address customer inquiries, concerns, and complaints with empathy and professionalism. Escalate unresolved issues to the appropriate departments in a timely manner. Maintain detailed records of customer interactions, transactions, feedback, and complaints. Meet performance metrics including call quality, response time, and customer satisfaction. Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients. Collaborate with internal teams to resolve customer issues and improve service delivery. </ul> <strong>Requirements:</strong> <ul><li><p>Proven experience working in roles such as customer service, administrative support, or licensing support.</p></li><li><p>Minimum of <strong>3 years</strong> in a <strong>customer service or call center</strong> role.</p></li><li><p><strong>Excellent communication skills in English</strong>; <strong>Arabic speaker is required</strong> (additional languages are a plus).</p></li><li><p>Strong <strong>problem-solving</strong> and <strong>interpersonal skills</strong>.</p></li><li><p>Ability to <strong>work under pressure</strong> and manage <strong>multiple tasks</strong> efficiently.</p></li><li><p>Proficient in <strong>MS Office</strong> and <strong>CRM systems</strong>.</p></li><li><p><strong>Flexible to work shifts</strong>, including <strong>weekends</strong> if required.</p></li></ul>

Call Center Agent - Sponsored Visa

Shepherd Home Owners Association

<p>Customer Service Agent Job DescriptionPosition Overview</p><p>The Customer Service Agent is responsible for delivering exceptional support across multiple channels including phone calls and emails. This role focuses on ensuring customer happiness through prompt, efficient, and empathetic resolution of inquiries and concerns.</p><p>Key Responsibilities</p><ul><li>Respond to customer inquiries via phone and email in a timely, professional manner</li><li>Resolve customer issues, complaints, and product questions with a focus on satisfaction</li><li>Process orders, returns, and account changes accurately</li><li>Document all customer interactions in the company's CRM system</li><li>Identify opportunities to enhance customer experience and loyalty</li><li>Follow up with customers to ensure complete resolution and satisfaction</li><li>Collaborate with other departments to address complex customer needs</li><li>Meet or exceed performance metrics for response time, resolution rate, and customer satisfaction</li><li>Stay updated on product knowledge, policies, and procedures</li></ul><p>Required Qualifications</p><ul><li>High school diploma or equivalent; associate's degree preferred</li><li>1-2 years of customer service experience</li><li>Proficient computer skills and ability to learn new software</li><li>Excellent verbal and written communication abilities</li><li>Strong problem-solving and conflict-resolution skills</li><li>Ability to multitask and prioritize in a fast-paced environment</li></ul><p>Desired Qualities</p><ul><li>Naturally empathetic and patient demeanor</li><li>Positive attitude with a genuine desire to help others</li><li>Resilience and ability to maintain composure in challenging situations</li><li>Detail-oriented with excellent listening skills</li><li>Proactive approach to identifying and addressing customer needs</li><li>Team player who can work independently when needed</li></ul><p>Working Conditions</p><ul><li>Full-time position with potential for flexible scheduling</li><li>May require weekend or evening hours depending on business needs</li><li>Primarily office-based with potential for remote work options</li></ul><p>Our company is committed to creating exceptional customer experiences. The ideal candidate will be passionate about turning every customer interaction into an opportunity to build loyalty and enhance our brand reputation.</p><p>Job Types: Full-time, Permanent</p><p>Pay: AED2,100.00 - AED2,500.00 per month</p><p>Language:</p><ul><li>English fluently (Required)</li></ul>

Customer Service Associate

Altius Customer Services Pvt Ltd

<p>We are looking for an experienced and multilingual <b>Call Center Agent</b> to join our growing aesthetics and beauty team. The ideal candidate will be fluent in <b>Arabic, Russian, and English</b>, with prior experience in <b>aesthetic clinics or beauty services</b>.</p><p><b>Responsibilities:</b></p><ul><li>Handle inbound and outbound calls in Arabic, Russian, and English.</li><li>Provide accurate information about aesthetic treatments and clinic services.</li><li>Manage appointment bookings, rescheduling, and follow-ups with clients.</li><li>Maintain client records and ensure excellent customer experience.</li><li>Coordinate with the operations and front desk teams to ensure smooth client flow.</li><li>Meet monthly targets for bookings, consultations, and client satisfaction.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience as a <b>Call Center Agent</b> or <b>Customer Service Representative</b> in the <b>aesthetics, beauty, or medical field</b>.</li><li>Fluent in <b>Arabic, Russian, and English</b> (spoken and written).</li><li>Strong communication and sales skills.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Professional, positive, and client-focused attitude.</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary + performance incentives.</li><li>Friendly and professional work environment.</li><li>Training and growth opportunities within the company.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED4,000.00 - AED8,000.00 per month</p><p>Experience:</p><ul><li>call center : 3 years (Required)</li></ul><p>Language:</p><ul><li>English  (Required)</li></ul>

Customer Service Representative

KERZNER INTERNATIONAL LIMITED

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<p> <strong>About The Role</strong> </p>
<p>The call center Agent will be the liaison between our company and its current and potential customers.</p>
<p> <strong>Key Duties and Responsibilities  </strong> </p>
<p>    Manage large amounts of inbound and outbound calls in a timely manner<br>     Follow communication  scripts  when handling different topics<br>     Identify customers  needs, clarify information, research every issue and provide solutions and/or alternatives<br>     Seize opportunities to upsell products when they arise<br>     Build sustainable relationships and engage customers by taking the extra mile<br>     Keep records of all conversations in our call center database in a comprehensible way<br>     Frequently attend educational seminars to improve knowledge and performance level<br>     Meet personal/team qualitative and quantitative targets </p>
<p> <strong>Experience &amp; Educational Requirements</strong> </p>
<p>      High School Degree<br>     Previous experience in a customer support role<br>     Familiarity with systems and practices<br>     Strong phone and verbal communication skills, along with active listening<br>     Track record of over-achieving quota<br>     Customer focus and adaptability to different personality types<br>     Ability to multitask, set priorities and manage time effectively</p> <p> </p>
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Gargash Hospital

<p>Job Location</p>
 
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 <p> <span>Diploma; Graduate</span> </p>
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 <p> <span>call center experience</span> </p>
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<span>Call Centre Agent<br> <br>Job Location : Dubai, UAE<br> <br>Job Details :<br> <br>  Should be a Diploma holder or bachelor s degree with prior experience in healthcare call centre set up.<br>  Should be flexible with rotation of shift work.   Team player with work under pressure is much required.<br> </span>
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Call Centre Agent

Explore 10000+ Customer support agent in Dubai this November. Find roles across top companies and apply now to boost your career.

10000 customer support agent jobs IN Dubai

Customer Support Agent (Arabic and English Mandatory)

Call Center Agent

Call Center Agent - Sponsored Visa

Customer Service Associate

Customer Service Representative

Call Center Agent

Call Centre Agent