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customer support agent

Al-Futtaim

<div><p><b>Job Requisition ID: </b>171175</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p><div><br>
<b>
Overview Of The Role:</b></div>
<div>
The Customer Support Centre Agent plays a critical role in ensuring a seamless customer journey by offering a hassle-free, consistent, inspiring, and rewarding customer experience for all non-face-to-face contacts. The agent strives to build and retain long-lasting relationships with new and existing customers, ensuring a positive shopping experience that reinforces trust in the IKEA brand before and after their visit, ultimately contributing to commercial growth.</div><div><br>
<b>
What You Will Do:</b></div>
<ul>
<li>Ensure all cases are accurately raised in CRM for follow-up and accurate data recording.</li>
<li>Ensure all customer emails and social media complaints are followed up and resolved within 24 hours of receipt.</li>
<li>Work towards achieving first call resolution by finding and offering solutions to customers.</li>
<li>Monitor the transport management system and contact customers when delays are expected or when a callback is requested through the driver's tablet.</li>
<li>Follow department action plans to ensure an improved customer experience and a consistent approach.</li>
</ul><ul><li>Communicate with all customers in a positive, friendly, and empathetic manner to provide a consistent meeting experience.</li></ul><br>
<div><br>
<b>Required Skills To Be Successful:</b></div>
<ul>
<li>Flexibility and punctuality.</li>
<li>High level of accuracy in data entry and communication.</li>
<li>Strong problem-solving skills.</li>
<li>Proactivity in identifying and resolving customer issues.</li></ul><br>
<div><br>
<b>What Qualifies You For The Role:</b></div>
<ul>
<li>High School diploma required.</li>
<li>Minimum 2 years of experience in a similar customer service role.</li>
<li>Proficient user of computer &amp; MS Office applications.</li>
<li>Excellent communication and interpersonal skills, with proficiency in English and preferably Arabic.</li></ul><div></div><p><br>
We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p><br>
<p></p>
<p>Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate <b>why</b> this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.</p><br>
<p></p>
<p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p></div><p></p>

UAEN Customer Support Centre Agent

IIQAF

<div><h2 class="jobSectionHeader"><b>Description</b></h2>
<p>We are looking for a dedicated Call Center Agent to join IIQAF in Dubai. As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support to our clients. Your primary responsibility will be to handle incoming calls, address customer inquiries, and ensure customer satisfaction. This position is vital to maintaining positive relationships with our clients and upholding the reputation of IIQAF in the healthcare industry.</p>
<p>As a Call Center Agent at IIQAF, you will be involved in a variety of projects aimed at enhancing customer experience and resolving issues efficiently. You will have the opportunity to work closely with a dynamic team and contribute to the overall success of our call center operations. This role requires strong communication skills, empathy, and the ability to multitask effectively.</p>
<h3 class="jobSectionHeader"><b>Responsibilities:</b></h3>
<ul><li>Answer incoming calls and respond to customer inquiries in a professional manner</li><li>
Provide information about products and services, and assist customers with their needs</li><li>
Resolve customer complaints and escalate issues as needed</li><li>
Update customer records accurately in the database</li><li>
Follow communication scripts and guidelines when handling different topics</li><li>
Meet or exceed call center metrics including call handling time and customer satisfaction targets</li><li>
Collaborate with team members to improve overall customer service</li><li>
Adhere to company policies and procedures at all times</li></ul>
<h3 class="jobSectionHeader"><b>Requirements:</b></h3>
<ul><li>Excellent verbal and written communication skills</li><li>
Strong problem-solving abilities and customer service orientation</li><li>
Ability to work in a fast-paced environment and handle high call volumes</li><li>
Good knowledge of customer relationship management (CRM) systems</li><li>
Attention to detail and accuracy in data entry</li><li>
Ability to remain calm and professional under pressure</li><li>
Flexibility to work in shifts, including evenings and weekends</li><li>
Previous experience in a call center or customer service role is a plus</li></ul>
<h3 class="jobSectionHeader"><b>Benefits:</b></h3>
<ul><li>Accommodation</li><li>
Transportation</li><li>
Health insurance</li></ul></div>

Call Center Agent

Eduramp Learning Services pvt ltd

<p>I<b>nterested candidates can directly wtsapp their cv to me on - 501365831</b></p><p>We are looking for a Customer Service Agent with prior experience in meal plan companies to join our team</p><p>Location: Dubai &ndash; Dubai Investment Park (DIP )</p><p>Salary: AED 3,000 &ndash; 3,500 + commissions</p><p>Industry: Health &amp; Wellness / Food &amp; Beverage (Meal Plan Services)</p><p>Nationality: <b>Philippines </b></p><p><b>Key Responsibilities:</b></p><p>Handle customer queries via calls &amp; WhatsApp Upsell and cross-sell meal plans to increase sales revenue<br/>Coordinate with operations/logistics teams for smooth order management<br/>Maintain accurate client records and databases<br/>Ensure excellent customer service and support</p><p><b>Requirements:</b></p><p>Must have prior experience in a meal plan company (mandatory)</p><p>Strong communication &amp; sales skills</p><p>Customer-focused with ability to multitask</p><p>Based in Dubai, ready to work in DIP location</p><p><b>What we offer: </b></p><p>Fixed salary of AED 3,000 &ndash; 3,500</p><p>Attractive commission structure</p><p>Growth opportunities within the meal plan industry</p><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED3,500.00 per month</p><p>Application Question(s):</p><ul><li>Do you have prior work experience in a meal plan company? (Yes/No)</li></ul>

Customer Service Agent

AGMC

<p><b>Job Description</b>:</p><p>We are seeking a Call Center Agent to join our team. The successful candidate will handle inbound and outbound customer calls, provide product or service information, resolve customer issues, and ensure customer satisfaction.</p><p><b>Key Responsibilities</b>:</p><ul><li>Answer inbound calls and respond to customer inquiries.</li><li>Make outbound calls to customers for follow-ups or sales.</li><li>Provide accurate information about products, services, or account statuses.</li><li>Handle customer complaints and provide appropriate solutions.</li><li>Escalate unresolved issues to the appropriate department.</li><li>Maintain detailed and accurate records of customer interactions.</li><li>Meet daily, weekly, and monthly targets as assigned.</li></ul><p><b>Qualifications</b>:</p><ul><li>Excellent verbal and written communication skills.</li><li>Ability to multitask and manage time effectively.</li><li>Strong problem-solving skills and attention to detail.</li><li>Experience in a call center environment is preferred but not required.</li><li>Basic computer skills, including typing and navigating systems.</li><li>High school diploma or equivalent.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: Up to AED6,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you comfortable working the rotational graveyard shift? (8 Hrs)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul>

Call Center Agent - Hindi Speaker

International Free Zone Authority | IFZA

<div>
 <p>
  <strong>
   Job Overview
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The role of a Client Experience Agent &ndash; Call Center revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, responsible, and creative individual with excellent interpersonal skills and the ability to work well under pressure.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Acting as a first point of contact
  </li>
  <li>
   Supporting the smooth running of IFZA Call Center, where all aspects of the client experience are delivered to the highest level
  </li>
  <li>
   Answering and distributing all incoming calls in a timely and professional manner
  </li>
  <li>
   Delivering a positive and timely response to client enquiries
  </li>
  <li>
   Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
  </li>
  <li>
   Maintaining excellent knowledge of IFZA&rsquo;s products and services in order to efficiently address any queries or concerns from Professional Partners and Clients
  </li>
  <li>
   Maintaining confidentiality of client data ensuring no sensitive information is disclosed
  </li>
  <li>
   Keep records of all calls in Call Center CRM in a comprehensible way
  </li>
  <li>
   Meet individual and team qualitative and quantitative targets
  </li>
  <li>
   Building and maintaining effective working relationships whilst promoting the company culture and values
  </li>
  <li>
   Performing other job-related duties as assigned by Management
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Skills
  </strong>
 </p>
 <ul>
  <li>
   Minimum of 2 years&rsquo; experience as a Call Center agent or similar role in the UAE
  </li>
  <li>
   Full English proficiency is required
  </li>
  <li>
   Additional spoken languages are an advantage
  </li>
  <li>
   Excellent verbal and written communication and interpersonal skills, and knowledge of telephone etiquette
  </li>
  <li>
   Customer-focused and adaptability to different personality types
  </li>
  <li>
   Ability to multi-task, set priorities, and manage time effectively
  </li>
  <li>
   Excellent active listening and problem-solving skills
  </li>
  <li>
   Intermediate computer literacy is required e.g., MS Office
  </li>
  <li>
   Familiarity with CRM systems and practices
  </li>
 </ul>
</div>


Call Center - Client Experience Agent

MINIMALIST

<div>
 <p>
  About Us
 </p>
 <p>
  Minimalist.ae
  <span>
   is a local brand founded in 2016 in Dubai that designs and manufactures elegant, high-quality watches, jewelry, handbags, perfumes, and leather goods designed to enhance personal style. With two stores now open in the UAE, we focus on simple yet sophisticated designs, with specifically our Arabic numeral watches being known for their timeless appeal. Minimalist believes in simplicity and uses only the finest materials to produce beautiful and durable items, combining elegant design with excellent quality.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Role
 </p>
 <p>
  <span>
   The Customer Service Agent/Representative functions as the &lsquo;face&rsquo; of Minimalist to customers and ensures that customer queries and concerns are solved in a professional and timely manner.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   Responsibilities
  </span>
 </p>
 <ul>
  <li>
   <span>
    Complaint management (receive complaints through phone or in writing, resolve complaints where possible, otherwise escalate complaints to relevant department and/or management).
   </span>
  </li>
  <li>
   <span>
    Customer care (Answering queries and questions of customers, following up on shipments, updating customers accordingly).
   </span>
  </li>
  <li>
   <span>
    Abandoned cart sales (Calling customers who have not completed their purchase, enquiring about possible reasons, convincing customers to purchase).
   </span>
  </li>
  <li>
   <span>
    Inbound sales (Calling customers who have started but not completed their purchase, enquiring about possible reasons, finalizing purchase).
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Requirements
 </p>
 <ul>
  <li>
   <span>
    At least 1, ideally 2+ years of experience in Sales, Marketing, or Customer Representation, ideally in a startup or eCommerce company.
   </span>
  </li>
  <li>
   <span>
    Experience with Social Media, WhatsApp,
   </span>
   Monday.com
   <span>
    and other relevant communication and customer ticketing tools.
   </span>
  </li>
  <li>
   <span>
    Ideally a Bachelor&rsquo;s degree.
   </span>
  </li>
  <li>
   <strong>
    Outstanding communication skills (verbal &amp; written) in
    <u>
     Khaleeji Arabic.
    </u>
   </strong>
  </li>
  <li>
   <span>
    Outstanding communication skills (verbal &amp; written) in English.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <span>
   What we offer
  </span>
 </p>
 <ul>
  <li>
   <span>
    Competitive salary with performance-based incentives;
   </span>
  </li>
  <li>
   <span>
    UAE visa and permits;
   </span>
  </li>
  <li>
   <span>
    Health insurance;
   </span>
  </li>
  <li>
   <span>
    Annual flight ticket allowances
   </span>
  </li>
  <li>
   <span>
    Growth and long-term development opportunities;
   </span>
  </li>
  <li>
   <span>
    Long-term perspective in a rapidly expanding, future-oriented organization;
   </span>
  </li>
  <li>
   <span>
    An engaging and challenging work environment with a motivated &amp; professional team of specialists.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Customer Service Agent/Representative (Khaleeji Arabic Speaking)

StoneX Group

<div>Overview:
<div><b>
Join StoneX Bullion &ndash; A Global Leader in Precious Metals</b></div><div></div><div><br>
StoneX Bullion, part of a <b>Fortune 50, Nasdaq-listed company</b>, is one of Europe&rsquo;s largest online precious metals traders. We specialize in gold, silver, platinum, and palladium, serving customers worldwide with high-quality products and outstanding service. As a company built on <b>strong values of integrity, customer focus, and excellence</b>, we offer a dynamic and <b>international work environment</b> where innovation and collaboration thrive.</div><div></div><div><br>
By joining our team, you&rsquo;ll work with <b>talented professionals from diverse backgrounds, covering multiple languages</b> to support our customers across different countries. This role offers <b>career growth, skill development, and opportunities for travel</b>, making it an exciting step for anyone looking to advance in a global organization.</div>
Responsibilities:
<div><b>
Responsibilities</b></div><div></div><div><b><br>
Your Role as a Customer Service Specialist</b></div><div>
As a <b>Customer Service Specialist</b>, you will be a trusted point of contact for our retail customers, ensuring they receive expert guidance and a seamless experience. You will play a key role in building and maintaining strong customer relationships in an industry that values trust and expertise.</div><div></div><div><b><br>
Your Key Responsibilities:</b></div><ul><li><b>
Engage with customers worldwide</b> via email, phone, and live chat in English, Spanish and/or Italian, and ideally German</li><li><b>
Advise and assist</b> customers with product information, orders, and account management.</li><li><b>
Resolve inquiries efficiently</b>, ensuring customer satisfaction while maintaining high service standards.</li><li><b>
Identify customer needs</b> and offer tailored solutions to enhance their experience.</li><li><b>
Collaborate with a multicultural team</b> to streamline processes and improve customer service strategies.</li><li><b>
Support innovation</b> by sharing insights that help refine and optimize service offerings.</li></ul>
Qualifications:
<div><b>
Qualifications</b></div><div></div><div><b><br>
What We&rsquo;re Looking For:</b></div><ul><li><b>
Languages:</b> Strong English &amp; Spanish and/or Italian skills; German and/or French is a plus.</li><li><b>
Customer Service Experience:</b> Ideally in an international and service excellence-driven environment.</li><li><b>
Excellent Communication Skills:</b> Ability to engage with customers professionally and empathetically.</li><li><b>
Problem-Solving Mindset:</b> Quick thinker with a proactive, solution-oriented approach.</li><li><b>
Team Spirit:</b> Thrives in a multicultural team where different languages and cultures come together to support a global customer base.</li></ul><div><b>
Why Join StoneX Bullion GmbH?</b></div><ul><li><b>
Work for a Global Company:</b> Be part of a stable, growing company backed by a Fortune 50 group.</li><li><b>
Career Growth &amp; Development:</b> We invest in our employees with training and clear progression opportunities.</li><li><b>
Exciting International Environment:</b> Work with a diverse team and engage with customers worldwide.</li><li><b>
Competitive Benefits Package:</b> Designed to support employee wellbeing and long-term security.</li><li><b>
Collaboration Focused:</b> Work from a centrally located, modern office in Dubai&rsquo;s Jumeirah Lakes Tower district, designed to foster collaboration and professional growth in a dynamic business hub.</li><li><b>
Vibrant Team Culture:</b> Regular events, company gatherings, and an open, supportive atmosphere.</li></ul><div><b>
Ready to Join a Thriving Industry?</b></div><div></div><div><br>
If you&rsquo;re passionate about <b>customer service excellence</b> and want to be part of an <b>international team in a growing global industry</b>, we&rsquo;d love to hear from you. Apply today and take the next step in your career with <b>StoneX Bullion</b>!</div><div></div><p><br>
#LI-Hybrid #LI-AS1</p></div>

Customer Service Specialist

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