customer support executive Jobs in Karachi Pakistan

customer support executive

call center representative Jobs in Karachi Pakistan

call center representative

customer service representative Jobs in Karachi Pakistan

customer service representative

call center officer Jobs in Karachi Pakistan

call center officer

call center representatives Jobs in Karachi Pakistan

call center representatives

customer support agent

Flipdish

<div>
 
 At Flipdish, we&rsquo;re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.
 
 
 Everything we do is designed to make running a restaurant satisfyingly simple, in a world that&rsquo;s anything but.
 
 
 
 
 
 
 About this role
 
 
 
 Due to our continued growth, Flipdish is hiring for a Technical Customer Support Executive. This is an exciting opportunity for a motivated self starter who has the flexibility to adapt to changing priorities. You will have excellent verbal and written communication skills to allow you collaborate effectively with many internal and external stakeholders
 
 
 
 Please note this role is working on a 7 day a week shift rota, covering 6am - 12am (UTC) shifts.
 
 
 
 
 
 
 
 In this job, you&rsquo;ll&hellip;
 
 
 <ul>
 <li>
 Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone, email, and chat, ensuring a positive and satisfactory resolution.
 </li>
 <li>
 Handle customer complaints: Actively listen to customers, empathize with their concerns, and work diligently to resolve problems in a timely manner, demonstrating excellent problem-solving skills.
 </li>
 <li>
 Communicate effectively: Clearly and concisely communicate information, instructions, and solutions to customers in a friendly and professional manner, adapting communication style to suit the customer's needs.
 </li>
 <li>
 Maintain accurate records: Document customer interactions, issues, and resolutions accurately and comprehensively in our Salesforce, ensuring proper tracking and follow-up.
 </li>
 <li>
 Collaborate with team members: Work closely with the support team and other departments to escalate complex issues, share knowledge, and contribute to continuous process improvement.
 </li>
 <li>
 Stay updated on product knowledge: Maintain a solid understanding of our software and services, staying up-to-date with new features, updates, and industry trends to provide accurate information to customers.
 </li>
 <li>
 Adhere to service level agreements (SLAs): Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction, and quality assurance targets.
 </li>
 <li>
 Embrace a positive customer-focused mindset: Strive to create exceptional customer experiences, building and maintaining strong customer relationships through friendly, helpful, and professional interactions.
 </li>
 </ul>
 
 
 
 
 
 We&rsquo;re looking for&hellip;
 
 
 <ul>
 <li>
 Fluency in English: Exceptional verbal and written communication skills in English are essential.
 </li>
 <li>
 Availability: Willingness and flexibility to work evening shifts and weekends as required to meet customer needs.
 </li>
 <li>
 Customer service experience: Prior experience in a customer support or service role, handling customer inquiries and resolving issues effectively and efficiently.
 </li>
 <li>
 Multichannel support skills: Proficiency in handling customer interactions through phone, email, and chat platforms, demonstrating excellent interpersonal and communication skills across different channels.
 </li>
 <li>
 Problem-solving abilities: Strong critical thinking and problem-solving skills to assess situations, analyze information, and provide appropriate solutions.
 </li>
 <li>
 Empathy and patience: Ability to empathize with customers, actively listen to their concerns, and remain calm and patient in challenging situations.
 </li>
 <li>
 Organizational skills: Detail-oriented with the ability to prioritize tasks, manage time effectively, and handle multiple customer inquiries simultaneously.
 </li>
 <li>
 Tech-savvy: Comfortable working with computer systems, software applications, and customer support tools. Experience with Salesforce is a plus.
 </li>
 </ul>
 
 
 
 
 🦄
 
 About Flipdish
 
 
 
 We&rsquo;re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we&rsquo;ve evolved around our customers and their needs. We&rsquo;re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.
 
 
 We go to great lengths to understand our customers (check out our C-suite on work experience). We&rsquo;re food industry natives. We&rsquo;ve worked in busy kitchens and run busy restaurant franchises. We don&rsquo;t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.
 
 
 
 
 
 
 😎 Our culture
 
 
 
 At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it
 
 is
 
 !). But, this all depends on our employees. And that&rsquo;s because we trust our employees to define what sort of an employer Flipdish is.
 
 
 Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.
 
 
 We&rsquo;re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.
 
 
 We&rsquo;re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!
 
 
 So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don&rsquo;t see an opening just yet, do get in touch and register your interest with us anyway. We&rsquo;ll be in touch as soon as something suitable opens up.
 
 
 
 
 
 
 🙈Don&rsquo;t be shy. Apply.
 
 
 
 We know that imposter syndrome can be a thing. Don&rsquo;t let it be. We want enthusiastic people from all backgrounds. If you feel like you&rsquo;re up for working with us, get in touch.
 
 
 We also understand some candidates might need assistance. That&rsquo;s not a problem in the slightest. Just reach out to us, we&rsquo;d love to hear from you.
 
</div>

Customer Support Agent

<div>At Flipdish, we're turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that's anything but.<h3 class="jobSectionHeader"> 
</h3>
<h3 class="jobSectionHeader">About this role</h3>

Due to our continued growth, Flipdish is hiring for a Technical Customer Support Executive. This is an exciting opportunity for a motivated self starter who has the flexibility to adapt to changing priorities. You will have excellent verbal and written communication skills to allow you collaborate effectively with many internal and external stakeholders

Please note this role is working on a 7 day a week shift rota, covering 6am - 12am (UTC) shifts.<h3 class="jobSectionHeader"> 
</h3>
<h3 class="jobSectionHeader">In this job, you'll&hellip;</h3>
<ul><li>Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone, email, and chat, ensuring a positive and satisfactory resolution.</li>
<li>Handle customer complaints: Actively listen to customers, empathize with their concerns, and work diligently to resolve problems in a timely manner, demonstrating excellent problem-solving skills.</li>
<li>Communicate effectively: Clearly and concisely communicate information, instructions, and solutions to customers in a friendly and professional manner, adapting communication style to suit the customer's needs.</li>
<li>Maintain accurate records: Document customer interactions, issues, and resolutions accurately and comprehensively in our Salesforce, ensuring proper tracking and follow-up.</li>
<li>Collaborate with team members: Work closely with the support team and other departments to escalate complex issues, share knowledge, and contribute to continuous process improvement.</li>
<li>Stay updated on product knowledge: Maintain a solid understanding of our software and services, staying up-to-date with new features, updates, and industry trends to provide accurate information to customers.</li>
<li>Adhere to service level agreements (SLAs): Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction, and quality assurance targets.</li>
<li>Embrace a positive customer-focused mindset: Strive to create exceptional customer experiences, building and maintaining strong customer relationships through friendly, helpful, and professional interactions.</li></ul> 

<h3 class="jobSectionHeader">
We're looking for&hellip;</h3>
<ul><li>Fluency in English: Exceptional verbal and written communication skills in English are essential.</li>
<li>Availability: Willingness and flexibility to work evening shifts and weekends as required to meet customer needs.</li>
<li>Customer service experience: Prior experience in a customer support or service role, handling customer inquiries and resolving issues effectively and efficiently.</li>
<li>Multichannel support skills: Proficiency in handling customer interactions through phone, email, and chat platforms, demonstrating excellent interpersonal and communication skills across different channels.</li>
<li>Problem-solving abilities: Strong critical thinking and problem-solving skills to assess situations, analyze information, and provide appropriate solutions.</li>
<li>Empathy and patience: Ability to empathize with customers, actively listen to their concerns, and remain calm and patient in challenging situations.</li>
<li>Organizational skills: Detail-oriented with the ability to prioritize tasks, manage time effectively, and handle multiple customer inquiries simultaneously.</li>
<li>Tech-savvy: Comfortable working with computer systems, software applications, and customer support tools. Experience with Salesforce is a plus.</li></ul> 

<h3 class="jobSectionHeader">
 About Flipdish</h3>

We're Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we've evolved around our customers and their needs. We're not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.
We go to great lengths to understand our customers (check out our C-suite on work experience). We're food industry natives. We've worked in busy kitchens and run busy restaurant franchises. We don't just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do. 

<h3 class="jobSectionHeader">
 Our culture</h3>

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that's because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We're a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.

We're focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don't see an opening just yet, do get in touch and register your interest with us anyway. We'll be in touch as soon as something suitable opens up. 

<h3 class="jobSectionHeader">
Don't be shy. Apply.</h3>

We know that imposter syndrome can be a thing. Don't let it be. We want enthusiastic people from all backgrounds. If you feel like you're up for working with us, get in touch.

We also understand some candidates might need assistance. That's not a problem in the slightest. Just reach out to us, we'd love to hear from you.</div>

Htech Solution Pvt. Ltd.

Job Title: Self AgentLocation: Shahra-e-Faisal, Karachi (Onsite)Monday to Friday 8:30pm to 5:30amSaturday 9pm to 3amJob Type: Full-Time About the RoleWe are looking for a dynamic and customer focused Self Agent to join our growing team. The ideal candidate will be responsible for building strong relationships with clients, ensuring their satisfaction, and delivering excellent service at every interaction.Key ResponsibilitiesAct as the primary point of contact for clients and handle their queries promptly and professionally.Build and maintain long-term relationships with existing and new clients.Coordinate with internal teams to ensure smooth execution of client requests and projects.RequirementsExcellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.A positive attitude with a passion for customer success.Prior experience in client servicing, customeroi support.What We OfferCompetitive salary and performance based incentives.Opportunity to work with a supportive and collaborative team.Continuous learning and growth opportunities.A positive and inclusive work cultureFree commute for female staffTraining will be provideJob Type: Full-timeWork Location: In person

Self Agent/ Call center Agent

Mars BPO

Job Description: We are hiring Customer Sales Agent for our outbound calling team. In this role, you will communicate with potential customers, provide clear service information, and help generate leads.If you are a strong communicator who enjoys helping others and thrives in a fast-paced environment,Key Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Respond to customer inquiries via phone, email, or chat</li><li>Resolve customer complaints and provide appropriate solutions</li><li>Accurately document customer interactions in the system</li><li>Meet performance targets and quality standards</li><li>Escalate complex issues to supervisors when necessary</li><li>Maintain a positive and professional attitude at all times</li></ul>Follow company policies and proceduresRequirements<ul><li>Intermediate qualification or above</li><li>Freshers and experienced candidates are welcome</li><li>Good English communication skills</li></ul>What We Offer<ul><li>Fixed night shift</li><li>Professional working environment</li><li>Career growth opportunities</li><li>Training and on-job support</li><li>Performance-based incentives</li><li>Stable and long-term role</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Shift Timing: 6:30 PM to 5:00 AMOffice Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs50,000.00 - Rs90,000.00 per monthWork Location: In person

Customer Sales Reps

1AZ0 Marketing (Pvt) Ltd.

Call Center Agent Job Responsibilities:<ul><li>Obtains client information by answering telephone calls; verifying information.</li><li>Informs clients by explaining procedures; answering questions; providing information.</li><li>Accomplishes leads and organization mission by completing related results as needed.</li><li>Route calls to appropriate resources</li><li>Document all call information according to standard operating procedures</li><li>Follow up customer calls where necessary</li><li>Other duties as assigned.</li></ul>Job Types: Full-time, Part-timePay: Up to Rs45,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e-Iqbal. Karachi?</li></ul>Language:<ul><li>fluent english (Required)</li></ul>Work Location: In person

Call Center Agents (Fresher's + Students)

K.H. Solutionz

K.H Solutionz is looking for Call Center Agent for UAE based Telecom project. We will provide product training and equal growth opportunities to all our employees.To secure a job at our organization, you should be: -Highly proficient in English -Have impeccable conversational and communication skills -Have a can-do attitude -Experience of Call Center will be preferred -Be willing to learn and grow -Self-Motivated -Be hardworking &amp; punctual.Experience: Fresh &amp; Experience person also can applyLocation: Shahrah-e-Faisal, Karachi Remuneration Package: Basics+Uncapped Commissions + Daily &amp; Weekly Incentives. Shift Timing: 10:30 AM - 7:00 PM (Morning Shift) Working Days: Monday - SaturdayAlso share resume on WhatsApp: 0334-6776677Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Call center Agent

SmartHub Innovations

Looking for an Opportunity to Grow Professionally and Earn Great Incentives? Join SH Innovations today as a Call Center Agent!Why You Should Apply: No Experience? No Problem! Full training provided! Fixed Salary + Commission &ndash; Unlock your earning potential! Work in an International Market &ndash; Communicate with global clients! Growth-Oriented Environment &ndash; Learn, develop, and succeed with us! Perfect for Students &amp; Fresh Graduates &ndash; Start your career with us today!Location: SH Innovations 302 3rd Floor, AG Trade Center, Plot No. C-2, Adjacent to Red Apple, Block 14, Gulistan-e-Johar, Karachi, Sindh, Pakistan.Regular Timings:<ul><li>Evening Shift &ndash; 06:00 PM to 12:00 AM (6 Hours)</li><li>Night Shift &ndash; 12:00 AM to 06:00 AM (6 Hours)</li></ul>Ramadan Timings:<ul><li>Evening Shift &ndash; 05:30 PM to 12:00 AM (Iftar will be provided by the office)</li><li>Night Shift &ndash; 12:00 AM to 04:30 AM</li></ul>Age Requirement: 16 to30 yearsHow to Apply: WhatsApp your CV now at +92 316 3543646Don&rsquo;t Miss Out! Apply now and become part of a dynamic, fast-growing team with endless opportunities!Job Types: Part-time, Temporary, Contract, Internship, FresherPay: Up to Rs50,000.00 per monthWork Location: In person

Call Center Agents (Fresher / Students Welcome)

Explore 1022+ Customer support agent in Karachi Pakistan this March. Find roles across top companies and apply now to boost your career.

1022 customer support agent jobs In Karachi Pakistan

Customer Support Agent

Customer Support Agent

Self Agent/ Call center Agent

Customer Sales Reps

Call Center Agents (Fresher's + Students)

Call center Agent

Call Center Agents (Fresher / Students Welcome)