customer support representative Jobs in Lahore

customer support representative

sales executive

call center representative Jobs in Lahore

call center representative

customer sales representative Jobs in Lahore

customer sales representative

administration assistant

customer support agent

DYNAMIC SOLUTIONS

We are looking for a confident and well-spoken Female E-Commerce Query Handler to manage customer queries for our e-commerce brand across social media, calls, and other communication channels.Key Responsibilities:Handle customer queries on Facebook, Instagram, and other social media platforms.Reply to Facebook and Instagram comments professionally and on time.Respond to customer inbox messages related to products, pricing, availability, orders, and delivery.Answer customer calls and provide clear information about the brand and products.Guide customers regarding product details, order process, payment methods, and delivery timelines.Forward serious complaints, refund issues, or order-related problems to the concerned team.Maintain a polite, helpful, and brand-friendly tone in every interaction.Keep track of common customer questions and report them to the team.Support the sales team by converting queries into potential orders.Requirements:Female candidate preferred.Good communication skills in Urdu and English.Confident in handling customer calls.Basic knowledge of Facebook, Instagram, and social media replies.Customer handling experience will be a plus.Must be polite, active, and quick in responding to customers.Basic computer and typing skills required.Preferred Skills:Experience in e-commerce customer support.Ability to handle multiple chats, comments, and calls at the same time.Good understanding of online shopping customer behavior.Professional tone with strong follow-up skills.Job Summary:The E-Commerce Query Handler will be responsible for managing customer communication across social media and calls, ensuring quick replies, smooth customer support, and better query-to-order conversion for the brand.Work Location: In person

E-Commerce Customer Support Agent

Digital Penguin

Job DescriptionPrime Kingdom Pvt. Ltd. is looking for a dedicated and customer-focused Floor Agent (CSR) to join our Contact Center team. The ideal candidate will be responsible for handling customer interactions, resolving queries, and ensuring a seamless customer experience.The Floor Agent will attract and assist potential customers by answering product and service-related questions, while also suggesting relevant solutions from our company and client offerings. The goal is to maintain high service standards and ensure maximum customer satisfaction.Key Responsibilities<ul><li>Provide clear and accurate information about products and services to customers contacting the call center.</li><li>Handle customer complaints efficiently, ensuring quick and professional resolution within agreed service levels.</li><li>Maintain high customer satisfaction from the first interaction to final resolution.</li><li>Suggest improvements to enhance team performance and operational efficiency to senior management.</li><li>Follow all company policies, procedures, and service standards set by management.</li><li>Accurately record customer orders, complaints, queries, and feedback in the system.</li><li>Ensure First Call Resolution (FCR) by taking ownership of customer concerns.</li><li>Stay updated on company products, services, and client policies.</li><li>Actively participate in team huddles, training sessions, and refresher courses.</li><li>Handle a high volume of incoming calls and manage customer interactions professionally.</li><li>Coordinate with clients and internal teams to ensure smooth order processing and delivery.</li></ul>Qualifications &amp; Requirements<ul><li>Education: Bachelor&rsquo;s Degree (Required)</li><li>Strong understanding of CRM systems</li><li>Excellent communication skills (Fluent English preferred)</li><li>Customer-focused mindset with strong problem-solving abilities</li><li>Professional attitude with empathy and patience</li><li>Basic computer proficiency</li><li>Attention to detail and quality-focused approach</li><li>Ability to manage multiple calls and tasks efficiently</li></ul>Working Conditions<ul><li>Evening shift</li><li>High call volume environment requiring quick and effective responses</li></ul>Benefits &amp; Perks<ul><li>Subsidized Lunch</li><li>Commisson and incentives on Leads Signed</li><li>Recreational Activities</li><li>Company Treats &amp; Events</li><li>Performance-Based Bonuses (KPI Achievements)</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Representative - OutBound

marketrove 

Job Title: Arabic-Speaking Call Center AgentLocation: Gulberg, Lahore (Onsite)Shift: 9:00 AM &ndash; 9:00 PM (12 Hours)Job OverviewWe are hiring fluent/native Arabic-speaking Call Center Agents to join our team in Lahore for a UAE-based client. The ideal candidate will be responsible for handling customer interactions efficiently while maintaining high service standards.Key Responsibilities<ul><li>Handle inbound and outbound calls in Arabic professionally</li><li>Assist customers with inquiries, complaints, and service requests</li><li>Provide accurate information and ensure customer satisfaction</li><li>Maintain proper call records and documentation</li><li>Follow communication scripts and company guidelines</li><li>Coordinate with internal teams when required</li></ul>Requirements<ul><li>Fluent or Native-level Arabic (mandatory)</li><li>Good understanding of English</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a 12-hour shift (9 AM &ndash; 9 PM)</li><li>Prior call center experience is a plus</li><li>Basic computer skills</li></ul>What We Offer<ul><li>Opportunity to work with an international client</li><li>Professional and growth-oriented environment</li><li>Competitive salary package</li><li>Apply Now: Send your resume to alaiba@marketrove.com</li></ul>Job Type: Full-timeWork Location: In person

Call Center Agent (Arabic)

Star Technologies

We are looking for an enthusiastic Call Center Agent (Fresher &amp; experienced ) in Lahore If you think you are a perfect fit for this job then take the leap &amp; change your career, basically our company (Star Techonologies) is a Vehicle Tracking Co. So you would be dealing with domestic customers in local (Urdu) language.Qualification : Matric to Inter.Rotating Shifts : Morning, Evening, NightLocation : F Block, Johar Town, Lahore.Apply Now! Get Hired! Whatsapp only ASAP 0323-4035555Join Us Today to be a part of our team.Job Types: Full-time, FresherPay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In person

Urdu Call Center Agents

ibex. Pakistan

<div><h3 class="jobSectionHeader">Job Overview</h3>
ibex. Pakistan is hiring Customer Support Representatives in Lahore for a leading international eCommerce client (US &amp; UK region). This opportunity is ideal for individuals looking to build a career in call center jobs in Lahore, customer service, and international support roles. You will be responsible for assisting global customers with their queries related to orders, deliveries, returns, refunds, and account support. This is a non-sales role, focused on delivering exceptional customer experience and issue resolution.<h3 class="jobSectionHeader">
Job Description</h3><ul><li>
Handle high-volume inbound calls, chats, and emails from US &amp; UK customers</li><li>
Assist with order tracking, delivery updates, returns, refunds, and account-related queries</li><li>
Provide accurate information regarding products, pricing, shipping, and policies</li><li>
Deliver first-call resolution (FCR) through effective problem-solving</li><li>
Maintain a professional, empathetic, and customer-first approach</li><li>
Follow client SOPs, quality standards, and compliance guidelines</li><li>
Use CRM systems to log interactions and manage customer cases</li><li>
Achieve KPIs including CSAT, NPS, AHT, and Quality Scores</li><li>
Escalate complex issues appropriately while ensuring customer satisfaction</li><li>
Stay updated on process changes and system updates</li></ul><h3 class="jobSectionHeader">
Job Specifications
</h3><ul><li>Excellent English communication skills (mandatory)</li><li>
Ability to communicate with US &amp; UK customers (neutral/American/British accent preferred)</li><li>
Minimum Matric / O Levels (Bachelor&rsquo;s preferred)</li><li>
Strong problem-solving and interpersonal skills</li><li>
Basic knowledge of Microsoft Office / Google Workspace</li><li>
Ability to multitask across CRM tools and communication platforms</li><li>
Experience in international call center or eCommerce support is a plus</li><li>
Fresh candidates seeking call center jobs in Lahore are encouraged to apply</li><li>
Must be 18+ with valid CNIC</li></ul><h3 class="jobSectionHeader">
Career Growth Opportunities at ibex. Pakistan</h3>
This ibex. job role offers career growth pathways, depending on performance and interest, including:<ul><li>
Customer Service Representative Supervisors/ Team Lead</li><li>
Office Administrator / Operations Coordinator</li><li>
Training Specialists</li><li>
Cross-campaign growth for more exposure</li><li>
Cross-departmental growth for specific interests like marketing, IT, HR, etc.</li></ul></div>

Customer Support Representative

Simcoe IT

We are hiring a Customer Service Representative (CSR) for our US Campaign. The ideal candidate should have excellent communication skills, experience in handling international customers, and the ability to work in a fast-paced call center environment. This role requires managing customer queries, providing solutions, and ensuring a high level of customer satisfaction.Key Responsibilities<ul><li>Handle inbound and outbound calls for US-based customers.</li><li>Provide accurate information regarding products/services.</li><li>Resolve customer queries and complaints in a professional manner.</li><li>Maintain a high level of customer satisfaction and service quality.</li><li>Record customer interactions and update data in CRM systems.</li><li>Follow company scripts, processes, and compliance standards.</li><li>Meet daily and monthly performance targets (KPIs).</li><li>Coordinate with internal teams when required.</li></ul>Required Skills &amp; Competencies<ul><li>Excellent English communication skills (spoken &amp; listening)</li><li>Strong call handling and customer dealing skills</li><li>Ability to work in a night shift (US timings)</li><li>Experience in a call center or US campaign preferred</li><li>Basic knowledge of CRM systems</li><li>Good problem-solving and interpersonal skills</li><li>Ability to work under pressure and meet targets</li></ul>Qualifications &amp; Experience<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred</li><li>6 months to 2 years of relevant experience in a call center (US campaign preferred)</li><li>Fresh candidates with excellent English communication skills may also apply</li></ul>What We Offer<ul><li>Competitive salary (PKR 40,000 &ndash; 60,000) + Perks and Benefits</li><li>Performance-based incentives</li><li>Growth opportunities in an international campaign</li><li>Professional and supportive work environment</li></ul>Preferred Candidate Profile<ul><li>Male candidate</li><li>Punctual, disciplined, and target-driven</li><li>Strong accent and fluency suitable for US customers</li></ul>If you are eligible as per above mention, do apply on email at hamza.ajaz@searchopal.com or whatsapp your CV at 03379928258Pay: Rs40,000.00 - Rs70,000.00 per monthExperience:<ul><li>Customer Sales Representative: 1 year (Preferred)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

M&N Business

We are looking for a Customer Service Representative to manage customer inquiries, provide accurate information, and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication skills and a problem-solving attitude.Key Responsibilities:<ul><li>Handle incoming calls, emails, and chat inquiries from customers.</li><li>Provide accurate information about products and services.</li><li>Resolve customer complaints in a timely and professional manner.</li><li>Maintain records of customer interactions and transactions.</li><li>Follow up with customers to ensure issue resolution.</li><li>Escalate complex issues to the relevant department when required.</li><li>Meet daily/weekly performance targets and KPIs.</li><li>Maintain a positive and professional attitude at all times.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or equivalent (preferred).</li><li>Proven experience as a CSR or in a similar role (call center experience is a plus).</li><li>Strong communication and interpersonal skills.</li><li>Good problem-solving and conflict-resolution abilities.</li><li>Basic computer knowledge (MS Office, CRM systems).</li><li>Ability to work in shifts (if required).</li></ul>Skills:<ul><li>Communication Skills</li><li>Active Listening</li><li>Customer Handling</li><li>Time Management</li><li>Teamwork</li></ul>Working Conditions:<ul><li>Office-based environment</li></ul>Pay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Explore 841+ Customer support agent in Lahore this May. Find roles across top companies and apply now to boost your career.

841 customer support agent jobs In Lahore

E-Commerce Customer Support Agent

Customer Service Representative - OutBound

Call Center Agent (Arabic)

Urdu Call Center Agents

Customer Support Representative

CSR

CSR