customer support agent

Inovaqo

Job Title: VA / Customer Support Agent Vacant Positions: 03We are looking for a VA / Customer Support Agent who can communicate confidently with clients and provide excellent customer support. The ideal candidate should have strong spoken English, good interpersonal skills, and the ability to handle customer queries professionally.Key Responsibilities:<ul><li>Respond to customer queries in a timely and professional manner</li><li>Provide support and maintain positive client interactions</li><li>Handle communication through calls, chats, or emails</li><li>Resolve customer concerns effectively and escalate when needed</li><li>Maintain accurate records of customer interactions</li></ul>Requirements:<ul><li>Excellent spoken English and communication skills</li><li>Strong customer handling and interpersonal skills</li><li>Prior experience in customer support / virtual assistance is preferred</li><li>Ability to work in a fast-paced environment</li></ul>Job Details:<ul><li>Shift: Night Shift / Afternoon Shift</li><li>Location: Onsite &ndash; Near UMT, Lahore</li><li>Schedule: 6 Days a Week</li></ul>Salary: Up to PKR 90,000 - based on experience and spoken skills.Note: We are hiring on urgent basis, need to close the positions by 3rd April. Immediate joiners are highly encouraged to apply and will be reached out on priority basis.To apply Drop your resume: hr.bemoreremote02@gmail.comJob Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthWork Location: In person

VA - Customer Support Agent

Vormand (pvt) ltd

Chat Support Agents (Night Shift)Position: Chat Support Agents Campaign: USA BasedYour Role: As a Chat Support Agent, you will play a pivotal role in driving business growth and expanding our market presence. Your responsibilities will include:<ul><li>Keeping abreast of industry trends, competition, and market developments to maintain a competitive edge.</li><li>Address customer inquiries and resolve issues.</li><li>Develop and maintain strong client relationships.</li><li>Maintain a high level of product knowledge to effectively address customer inquiries.</li><li>Achieve and exceed sales targets and performance metrics.</li><li>Provide exceptional customer service, ensuring a positive customer experience.</li><li>Manage and update customer accounts in our CRM system.</li><li>Collaborate with team members to improve overall sales strategies and performance.</li></ul>Requirements:<ul><li>Proven experience as a Chat Support Agent or similar role in the packaging industry.</li><li>In-depth knowledge of packaging campaigns in the US, CA, or UK markets.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Strong problem-solving abilities and a customer-focused mindset.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in CRM software and MS Office Suite.</li></ul>Shift: Night shiftTimings 8:00 PM - 5:00AMShare your resume at 0327-1558890Job Type: Full-timeJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>How would you rate your English speaking skills (on a scale of 1 - 10)</li><li>How would you rate your negotiation skills (on a scale of 1 - 10)</li><li>Have you worked in a packaging campaign?</li></ul>Experience:<ul><li>Sales Representative: 1 year (Required)</li></ul>Work Location: In person

Chat Support Agents - US Based (Night Shift)

Chiltanpure

Job Description: ChiltanPure is looking for a motivated and energetic Call Center Agent to join our team. The ideal candidate should have excellent communication skills and the ability to handle customer queries efficiently while maintaining a professional attitude.Key Responsibilities:<ul><li>Handle inbound and outbound customer calls professionally</li><li>Respond to customer inquiries, complaints, and requests</li><li>Provide accurate information about products and services</li><li>Maintain records of customer interactions</li><li>Achieve daily and monthly call targets</li><li>Follow company policies and call center procedures</li></ul>Requirements:<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred</li><li>Strong communication and interpersonal skills</li><li>Basic computer knowledge</li><li>Ability to work in a fast-paced environment</li><li>Fresh candidates are encouraged to apply</li></ul>Job Type: Full-timePay: From Rs25,000.00 per monthExperience:<ul><li>call centre : 1 year (Preferred)</li></ul>Work Location: In person

Call Centre Agent

Digital Penguin

Job DescriptionPrime Kingdom Pvt. Ltd. is looking for a dedicated and customer-focused Floor Agent (CSR) to join our Contact Center team. The ideal candidate will be responsible for handling customer interactions, resolving queries, and ensuring a seamless customer experience.The Floor Agent will attract and assist potential customers by answering product and service-related questions, while also suggesting relevant solutions from our company and client offerings. The goal is to maintain high service standards and ensure maximum customer satisfaction.Key Responsibilities<ul><li>Provide clear and accurate information about products and services to customers contacting the call center.</li><li>Handle customer complaints efficiently, ensuring quick and professional resolution within agreed service levels.</li><li>Maintain high customer satisfaction from the first interaction to final resolution.</li><li>Suggest improvements to enhance team performance and operational efficiency to senior management.</li><li>Follow all company policies, procedures, and service standards set by management.</li><li>Accurately record customer orders, complaints, queries, and feedback in the system.</li><li>Ensure First Call Resolution (FCR) by taking ownership of customer concerns.</li><li>Stay updated on company products, services, and client policies.</li><li>Actively participate in team huddles, training sessions, and refresher courses.</li><li>Handle a high volume of incoming calls and manage customer interactions professionally.</li><li>Coordinate with clients and internal teams to ensure smooth order processing and delivery.</li></ul>Qualifications &amp; Requirements<ul><li>Education: Bachelor&rsquo;s Degree (Required)</li><li>Strong understanding of CRM systems</li><li>Excellent communication skills (Fluent English preferred)</li><li>Customer-focused mindset with strong problem-solving abilities</li><li>Professional attitude with empathy and patience</li><li>Basic computer proficiency</li><li>Attention to detail and quality-focused approach</li><li>Ability to manage multiple calls and tasks efficiently</li></ul>Working Conditions<ul><li>Evening shift</li><li>High call volume environment requiring quick and effective responses</li></ul>Benefits &amp; Perks<ul><li>Subsidized Lunch</li><li>Commisson and incentives on Leads Signed</li><li>Recreational Activities</li><li>Company Treats &amp; Events</li><li>Performance-Based Bonuses (KPI Achievements)</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Representative - OutBound

We are seeking enthusiastic and professional Call Center Agents to join our team. The Call Center Agent will handle inbound and outbound calls, provide information, resolve customer issues, and ensure a positive experience for every customer.Key Responsibilities:<ul><li>Answer incoming calls and respond to customer inquiries promptly.</li><li>Make outbound calls for follow-ups, promotions, or surveys as required.</li><li>Provide accurate information about products, services, and policies.</li><li>Resolve customer complaints efficiently or escalate to the supervisor if needed.</li><li>Maintain detailed records of customer interactions in the CRM system.</li><li>Meet individual and team performance targets and KPIs.</li><li>Work collaboratively with the team to enhance service quality.</li></ul>Qualifications &amp; Skills:<ul><li>Minimum high school diploma; Bachelor&rsquo;s degree preferred.</li><li>Previous experience in call center or customer service is a plus.</li><li>Excellent verbal communication skills and clear phone etiquette.</li><li>Strong problem-solving abilities and customer-oriented mindset.</li><li>Ability to handle multiple calls and tasks simultaneously.</li><li>Basic computer skills and familiarity with CRM or call management software.</li></ul>Compensation &amp; Benefits:<ul><li>Competitive salary.</li><li>One meal provided per working day.</li><li>Performance incentives or bonuses based on KPIs.</li><li>Opportunities for career growth and professional development.</li></ul>Job Types: Full-time, FresherPay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Call Center Agents

DS Marketing Agency

Job Summary:We are seeking an experienced Call Center Agent to join our team. In this role, you will handle customer interactions, provide accurate information, and deliver a high standard of service. The ideal candidate has prior experience in a call center environment and strong communication skills.Key Responsibilities:<ul><li>Manage outbound customer calls in a professional manner</li><li>Respond to customer inquiries and provide accurate information</li><li>Resolve issues efficiently while maintaining customer satisfaction</li><li>Record call details and update customer information in systems</li><li>Meet performance metrics such as call quality, productivity, and attendance</li><li>Follow company guidelines and communication procedures</li></ul>Required Qualifications:<ul><li>Minimum 1 year of call center or customer service experience</li><li>Strong verbal and written communication skills</li><li>Basic computer proficiency (data entry, CRM tools, etc.)</li><li>Ability to handle customer concerns calmly and professionally</li><li>Willingness to work assigned shifts, including evenings or weekends if required</li></ul>Preferred Qualifications:<ul><li>Experience with international customer support or sales campaigns</li><li>Familiarity with call center software or dialer systems</li><li>Problem-solving and multitasking abilities</li></ul>Compensation &amp; Benefits:<ul><li>Competitive salary (based on experience)</li><li>Performance-based incentives (if applicable)</li><li>Training and development opportunities</li><li>Supportive work environment</li></ul>Equal Opportunity Statement:We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, or any other protected status.Application Process:Interested candidates are encouraged to apply by submitting their updated resume.Job Type: Full-timePay: Rs35,000.00 - Rs70,000.00 per monthWork Location: In person

Experienced Call Center Agent

Services pvt ltd

Well Reputed Firm Required Agent for the Call Center / Customer Experience DepartmentJob Responsibilites:- Calling survey to the customers regarding the aftersales services.- Follow up for the Customer Complains.- Maintain Reports and records of the complains.- Analysis of Customer Complains and Follow up with the concerned Departments.- Tracking and Checking of Customers Feedback and Complains through social media Posts.Experience Must Required.Female Candidate RequiredPay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Female Call Center Representative / Customer Experience

Explore 1356+ Customer support agent in Lahore this April. Find roles across top companies and apply now to boost your career.