customer service representative Jobs in Lahore

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customer support agent

Compass Training and Consultancy Pvt. Ltd.

This position is designed for a career-driven professional with a strong background in E-commerce who thrives in a fast-paced, omnichannel environment. You will manage complex inquiries, facilitate sales, and ensure seamless order fulfillment while maintaining impeccable service standards.Key Responsibilities<ul><li>Omnichannel Communication: Manage high-volume inbound inquiries via Live Chat, VOIP/Phone, and Email with a focus on &quot;First Contact Resolution&quot; and sales conversion.</li><li>E-commerce Operations: Expertly navigate order management systems to handle complex logistics, returns, product advisory, and payment queries.</li><li>Proactive Engagement: Execute strategic outbound calls for case resolution and sales follow-ups to maximize customer retention and lifetime value.</li><li>Cross-Functional Collaboration: Liaise effectively with internal Sales, Logistics, and Technical Support departments to streamline operations and solve escalated issues.</li><li>CRM Management: Maintain meticulous records of all client interactions within the CRM, ensuring data integrity and accurate reporting.</li><li>Brand Ambassadorship: Maintain a polished, customer-centric attitude at all times, de-escalating conflicts with professionalism and empathy.</li></ul>Mandatory Requirements (Please Read Carefully)<ul><li>Experience: Minimum of 3 years of proven experience in Customer Support and Sales within an International E-commerce environment.</li><li>Language Proficiency: Native or C2-level proficiency in English is non-negotiable. You must possess exceptional verbal articulation (neutral accent preferred for international markets) and flawless written grammar.</li><li>Industry Knowledge: Demonstrated experience with E-commerce platforms (e.g., Shopify, Magento, Salesforce) and ticketing systems (e.g., Zendesk, Intercom).</li><li>Education: Bachelor&rsquo;s Degree required.</li></ul>Candidate Profile<ul><li>Global Mindset: You have prior experience serving customers in North American, European, or Australian markets and understand international service expectations.</li><li>Tech-Savvy: You are comfortable juggling multiple software tools simultaneously and learning new systems rapidly.</li><li>Problem Solver: You are detail-oriented and proactive, capable of working independently to resolve issues without constant supervision.</li><li>Resilient: You maintain composure under pressure and treat challenging interactions as opportunities to build loyalty.</li></ul>Job Type: Full-timePay: Up to Rs160,000.00 per monthApplication Question(s):<ul><li>How would you rate your Spoken English Skills? (Out of 10)</li><li>Have you worked on International Campaigns? If yes, which countries have you covered? (e.g USA, UK etc)</li></ul>Experience:<ul><li>Customer Support : 3 years (Preferred)</li></ul>Work Location: In person

Customer Support Agent

Planlab Solutions

Location: Model Town Link Road, Lahore Employment Type: Full-time | On-siteShift Timings (9 Hours):<ul><li>Afternoon Shift: 12:00 PM / 1:00 PM onwards</li><li>Night Shift: 7:00 PM / 8:00 PM onwards (e.g., 8:00 PM &ndash; 5:00 AM)</li></ul>About PlanLab Solutions: PlanLab Solutions is a growing professional services company providing structured and reliable customer support solutions to international clients. We are currently hiring Customer Support Agents for Afternoon and Night Shifts at our on-site office in Lahore.This is a support-only position, no sales, no cold calling, and no commission-based targets.Job OverviewAs a Customer Support Agent, you will be responsible for managing customer inquiries through CRM and ticketing systems while delivering a professional, empathetic, and solution-driven support experience. This role is ideal for candidates with strong English communication skills and experience handling international customer support operations.Key Responsibilities<ul><li>Respond to customer inquiries via CRM and ticketing platforms in a timely and professional manner.</li><li>Handle customer communication through written and verbal channels with clarity and confidence.</li><li>Identify customer issues, determine root causes, and provide effective resolutions.</li><li>Follow internal workflows and guidelines to ensure timely case resolution.</li><li>Escalate complex or unresolved cases to relevant internal teams when required.</li><li>Monitor pending tickets, perform follow-ups, and ensure proper closure of cases.</li><li>Maintain accurate documentation while managing multiple support tasks efficiently.</li></ul>Required Qualifications<ul><li>Fluent English communication skills (spoken, written, and listening) &mdash; mandatory.</li><li>Proven experience in email, live chat, or CRM-based customer support (international campaigns preferred).</li><li>Hands-on experience with CRM and helpdesk tools such as Zendesk, Gorgias, Freshdesk, Tidio, or similar systems.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work professionally under pressure in a fast-paced environment.</li><li>Proficiency in MS Office (Word, Excel) and standard business applications.</li><li>Strong customer service orientation with empathy and attention to detail.</li><li>Ability to work independently and collaboratively within a team.</li><li>Willingness to work Afternoon or Night Shifts, including weekends or holidays if scheduled.</li><li>Minimum High School Diploma or equivalent (Bachelor&rsquo;s degree preferred).</li></ul>Why Join PlanLab Solutions?<ul><li>Stable full-time customer support job in Lahore</li><li>Exposure to international clients and global support operations</li><li>No sales pressure &mdash; 100% customer support role</li><li>Structured, professional, and process-driven environment</li><li>Opportunity to work with modern CRM and helpdesk tools</li><li>Competitive compensation with shift allowances</li><li>Growth and skill development opportunities</li></ul>How to ApplyInterested candidates are encouraged to submit their updated resume for consideration. Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>What is your current Salary?</li><li>What is your expected salary?</li><li>Your area of residence?</li><li>It's on-site, lahore based position? Are you comfortable with it?</li></ul>Work Location: In person

Customer Support Agent– Afternoon & Night Shifts

One Hub solution

We are looking for an Arabic-speaking Call Center Agent to handle customer communication for our Saudi Arabia-based online stores. The agent will be responsible for calling customers to confirm COD orders, answering inquiries, and providing excellent customer support in Arabic.Key Responsibilities<ul><li>Call customers in Saudi Arabia to confirm Cash on Delivery (COD) orders</li><li>Communicate with customers in Arabic</li><li>Respond to customer queries regarding orders, delivery, and products</li><li>Update order status in the system</li><li>Follow up with customers for order confirmation</li><li>Maintain professional communication with customers</li></ul>Requirements<ul><li>Fluent Arabic speaking skills</li><li>Basic understanding of Saudi dialect (preferred)</li><li>Good communication skills</li><li>Ability to handle high call volumes</li><li>Basic computer and internet skills</li><li>Experience in call center or customer support is a plus</li></ul>Preferred Skills<ul><li>Experience working with Saudi e-commerce stores</li><li>Familiarity with COD order confirmation process</li><li>Experience using CRM or call center software</li></ul>Benefits<ul><li>Fixed salary + performance incentives</li><li>Friendly and professional work environment</li><li>Opportunity to work with international e-commerce brands</li></ul>How to ApplyInterested candidates can apply through Indeed or send their CV via WhatsApp / Email.Pay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Arabic Call Center Agent

Tracking World

Job Title: Call Centre Agent &ndash; Customer Support Location: Lahore Job Type: Full-TimeJob Summary: We are looking for a dedicated Call Centre Agent to manage tracker-related queries and provide customer support. The ideal candidate will be responsible for handling customer complaints, coordinating with internal teams, and ensuring timely resolution of issues while maintaining proper reporting and service standards.Key Responsibilities:<ul><li>Handle incoming calls and respond to customer queries related to tracker devices and services.</li><li>Register, track, and resolve customer complaints in a timely manner.</li><li>Coordinate with technical and field teams for troubleshooting and issue resolution.</li><li>Maintain accurate records of customer interactions, complaints, and resolutions.</li><li>Prepare and submit daily and weekly activity reports.</li><li>Monitor tracker status and report any system or device irregularities.</li><li>Ensure compliance with company policies, procedures, and service standards.</li><li>Follow up with customers to ensure complete issue resolution and satisfaction.</li><li>Escalate complex or unresolved issues to the relevant department.</li><li>Maintain professional communication and a high level of customer service.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or relevant qualification preferred.</li><li>Good communication and interpersonal skills.</li><li>Basic computer skills and familiarity with reporting tools.</li><li>Ability to manage multiple tasks and handle customer complaints effectively.</li><li>Prior experience in a call center or customer support role will be an advantage.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Call Centre Agent

Deskfrnd

Role OverviewWe are looking for a proactive and organized individual to join our operations team as a Call Center Agent / Scheduling Coordinator. The role involves scheduling officers for client sites in the UK while maintaining clear communication with both officers and clients to ensure smooth operations.Key Responsibilities<ul><li>Schedule officers across multiple client sites ensuring full shift coverage</li><li>Manage shift allocations, availability, and last-minute changes</li><li>Communicate shift details and updates to officers</li><li>Respond to client queries related to staffing and scheduling</li><li>Maintain accurate records within scheduling systems</li></ul>Requirements<ul><li>Minimum 1 year experience in call center, scheduling, or customer support</li><li>Fluent English communication skills, speaking, reading &amp; writing.</li><li>Strong multitasking and organizational abilities</li><li>Ability to work rotational day and night shifts</li></ul>NOTE BELOW Walk-in interviews are being conducted Monday to Wednesday from 12:00 PM &ndash; 5:00 PM.Please drop a message on WhatsApp to obtain the office location before visiting.+923215424142Pay: Rs50,000.00 - Rs65,000.00 per monthWork Location: In person

Call Center Agent

Code Flairs

We are looking for a dedicated Customer Success Agent to join our team for the night shift. The ideal candidate will be responsible for maintaining strong relationships with clients, addressing their inquiries, and ensuring a smooth customer experience.Key Responsibilities<ul><li>Communicate with clients via email, chat, or calls to address inquiries and concerns</li><li>Ensure high levels of customer satisfaction and support</li><li>Coordinate with internal teams to resolve client issues efficiently</li><li>Maintain accurate records of customer interactions and updates</li><li>Follow up with clients to ensure successful service delivery</li><li>Build long-term relationships with customers and improve retention</li></ul>Requirements<ul><li>Excellent English communication skills (written and verbal)</li><li>Strong interpersonal and problem-solving abilities</li><li>Ability to work effectively during night shift hours</li><li>Previous experience in customer service or customer success is preferred</li><li>Basic computer and CRM handling skills</li><li>Professional and customer-focused attitude</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Professional working environment</li><li>Opportunities for career growth</li><li>Performance-based incentives</li></ul>How to ApplyInterested candidates can apply via IndeedPay: Rs60,000.00 - Rs85,000.00 per monthWork Location: In person

Female Customer Success Agent (Night Shift)

Storable

We are hiring a Call Center Agent to handle inbound and outbound calls. The candidate will assist customers, answer queries, and provide accurate information about products and services.Requirements:<ul><li>Good communication skills</li><li>Basic computer knowledge</li><li>Ability to handle customer concerns professionally</li><li>Previous experience is a plus</li></ul>Pay: Rs45,000.00 - Rs70,000.00 per monthWork Location: In person

Explore 1189+ Customer support agent in Lahore this March. Find roles across top companies and apply now to boost your career.

1189 customer support agent jobs In Lahore

Customer Support Agent

Customer Support Agent– Afternoon & Night Shifts

Arabic Call Center Agent

Call Centre Agent

Call Center Agent

Female Customer Success Agent (Night Shift)

Call Center Agent