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customer service representative Jobs in Lahore

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sales development representative

customer support agent

UserWise

<div>
 
 Schedule
 
 
 
 Monday to Friday
 
 
 6pm to 3am OR 2 am - 11 am (Pakistan time)
 
 
 
 Type
 
 
 
 Full-time
 
 
 
 Position Overview
 
 
 
 As a Customer Service Agent for UserWise Services, you play a crucial role in delivering exceptional support to our app users and maintaining the app's positive reputation. Your primary responsibility is to address user inquiries, resolve issues, and ensure a seamless experience for players who earn rewards by installing games and achieving milestones.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Review Management: Monitor and respond to user reviews on the App Store and Google Play. Ensure users know we're committed to resolving their issues while maintaining a positive public image and app rating
 </li>
 <li>
 User Support: Handle incoming user tickets, providing assistance, troubleshooting tracking or account-related issues, and ensuring timely resolutions
 </li>
 <li>
 Escalation Management: Proactively escalate urgent or widespread issues directly to the development team, enabling swift resolution to maintain app functionality and user satisfaction
 </li>
 <li>
 Communication: Maintain a professional yet friendly tone in all interactions to foster trust and loyalty among users
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1+ year of experience in Online Customer Support
 </li>
 <li>
 Excellent written (English) communication skills with the ability to adapt tone and style based on the audience.
 </li>
 <li>
 Strong problem-solving abilities and attention to detail to ensure accurate and effective issue resolution
 </li>
 <li>
 Ability to prioritize and escalate urgent matters appropriately
 </li>
 <li>
 Customer-focused mindset with a commitment to delivering a positive user experience
 </li>
 <li>
 Familiarity with mobile apps and basic troubleshooting processes is a plus
 </li>
 <li>
 This position is ideal for someone passionate about helping users, solving problems, and contributing to the success of a growing app by ensuring player satisfaction
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Market competitive, tax-free USD salaries
 </li>
 <li>
 Private Health Insurance
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Performance Bonus
 </li>
 <li>
 Annual Performance Reviews
 </li>
 </ul>
</div>

Customer Support Representative

DS Marketing Agency

We are looking for motivated and energetic Call Center Agents to join our team. The ideal candidate will handle inbound and outbound calls, assist customers professionally, and help achieve company sales or support targets.This role is suitable for both freshers and experienced candidates looking to grow in the call center industry.Key Responsibilities<ul><li>Handle inbound and outbound customer calls</li><li>Provide accurate information about company products or services</li><li>Respond to customer inquiries and resolve complaints</li><li>Generate leads and close sales (for sales campaigns)</li><li>Maintain call records and update CRM systems</li><li>Meet daily, weekly, and monthly performance targets</li></ul>Requirements<ul><li>Good communication skills English</li><li>Confident and clear speaking skills</li><li>Basic computer knowledge</li><li>Ability to work in a target-driven environment</li><li>Willing to work night shifts</li><li>Prior call center experience is a plus (Freshers can apply)</li></ul>Preferred Skills<ul><li>Sales or customer service background</li><li>Strong persuasion and negotiation skills</li><li>Active listening and problem-solving abilities</li></ul>What We Offer<ul><li>Fixed Salary + Commission (for sales campaigns)</li><li>Performance Bonuses</li><li>Training and Skill Development</li><li>Friendly and Professional Work Environment</li><li>Career Growth Opportunities</li></ul>Job Types: Full-time, FresherPay: Rs45,000.00 - Rs75,000.00 per monthWork Location: In person

Call Center Agents

Customer Service RepresentativeDigi Sparo | Full-Time | Night &amp; Evening ShiftDigi Sparo is looking for confident and fluent English-speaking Customer Service Representatives to be part of our dynamic team. If you love talking to people and solving problems this is your opportunity!Job Details Location: Lahore, Pakistan Job Type: Full-Time\Onsite Shift: Night Shift / Evening Shift Salary: PKR 35,000 &ndash; 75,000 per month Hiring: ImmediateResponsibilities * Handle customer calls with professionalism and confidence Communicate fluently in English with international clients Resolve customer queries, complaints, and requests Maintain accurate records in the system Meet daily performance and quality targets Provide exceptional customer experience on every callRequirements<ul><li>Fluent in English (spoken &amp; written) mandatory</li></ul>Excellent communication and interpersonal skills Minimum Intermediate / Bachelor's degree Basic computer knowledge Ability to work night/evening shifts Fresh candidates welcome training provided Prior call center experience is a plusJob Type: Full-timePay: Rs40.00 - Rs75.00 per monthWork Location: In person

Call Center Representative

Shabil Consultants

We are hiring Female Inbound Call Center Agents for our night shift. The candidate will be responsible for handling incoming calls, assisting customers, and converting inquiries into sales.Responsibilities:<ul><li>Handle inbound customer calls professionally</li><li>Provide product and service information</li><li>Resolve customer queries and complaints</li><li>Convert leads into sales and achieve targets</li><li>Maintain call records and update CRM</li><li>Deliver excellent customer service</li></ul>Requirements:<ul><li>Female candidates only</li><li>Good English communication skills</li><li>Basic computer knowledge</li><li>Ability to work in night shift</li><li>Call center or sales experience will be preferred</li></ul>What We Offer:<ul><li>Fixed basic salary + attractive commission</li><li>Friendly and professional work environment</li><li>Career growth opportunities</li></ul>Apply now and join our team!Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Agent – Inbound (Night Shift) – Female Only

CHANGHONG RUBA

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They&rsquo;re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers&rsquo; shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don&rsquo;t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Responsibilities&middot; Take customer calls and handle online queries, provide accurate, satisfactory answers to their queries and concernsDegree: BachelorExperience: Min 02 yearsGender: FemaleWork Remotely<ul><li>No</li></ul>Location: Johar Town LahoreJob Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Service: 1 year (Preferred)</li></ul>Work Location: In person

Customer Relationship Officer (CRO)

Crewlogix

Job SummaryWe are looking for a detail-oriented and customer-focused Ticketing Agent to join our travel operations team. The ideal candidate will be responsible for issuing, reissuing, and managing airline tickets while ensuring accurate reservations, fare calculations, and excellent customer service.Key Responsibilities<ul><li>Handle domestic and international airline ticket bookings.</li><li>Issue, reissue, cancel, and refund tickets using GDS systems.</li><li>Provide fare quotes and advise customers on best travel options.</li><li>Manage flight schedules, seat selection, and special requests.</li><li>Ensure compliance with airline rules, fare policies, and procedures.</li><li>Coordinate with airlines for changes, upgrades, and disruptions.</li><li>Maintain accurate booking records and client documentation.</li><li>Assist sales team with ticketing support for Umrah and tour packages.</li><li>Handle customer queries professionally via phone, email, and WhatsApp.</li></ul>Requirements &amp; Qualifications<ul><li>Diploma / Bachelor&rsquo;s in Travel, Tourism, or related field (preferred).</li><li>1&ndash;3 years of experience as a Ticketing Agent or Travel Consultant.</li><li>Hands-on experience with GDS systems such as Amadeus, Sabre, or Galileo.</li><li>Strong knowledge of airline fares, routings, and ticketing rules.</li><li>Familiarity with refund, reissue, and cancellation procedures.</li><li>Good communication skills in English and Urdu (Arabic is a plus).</li><li>Basic computer skills (MS Office, email handling)</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary? </li><li>What is your expected salary? </li></ul>Work Location: In person

Ticketing Agent

OZ Developers

Company: OZ GroupLocation: Bahria Orchard, Lahore (Onsite)Job Type: Internship (Full-Time)Duration: 3 Months (Can be extended based on performance)Job Description:OZ Group is looking for a confident and energetic Customer Support Representative (Calling Agent &ndash; Intern) to join our team. This is a great opportunity for fresh graduates or students who want to gain hands-on experience in customer dealing and communication.Responsibilities:<ul><li>Make outbound calls to customers</li></ul><ul><li>Handle customer inquiries professionally</li></ul><ul><li>Provide information about company services</li></ul><ul><li>Maintain call records and follow-ups</li></ul><ul><li>Resolve basic customer complaints</li></ul><ul><li>Coordinate with internal departments when required</li></ul>Requirements:<ul><li>Good communication skills (Urdu &amp; basic English)</li></ul><ul><li>Confident speaking skills</li></ul><ul><li>Basic computer knowledge</li></ul><ul><li>Positive attitude and willingness to learn</li></ul><ul><li>Fresh candidates are encouraged to apply</li></ul>What We Offer:<ul><li>Practical work experience</li></ul><ul><li>Professional working environment</li></ul><ul><li>Internship certificate</li></ul><ul><li>Opportunity for permanent position based on performance</li></ul>Location: 4th Floor, Bahria Sky Mall, Bahria Orchard, LahoreWorking Days: Monday to SaturdayJob Type: Internship Contract length: 3 monthsPay: Rs15,000.00 - Rs25,000.00 per monthWork Location: In person

Customer Support Representative (Calling Agent) – Internship

Explore 970+ Customer support agent in Lahore this February. Find roles across top companies and apply now to boost your career.