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Rixos

<div>Company Description 
Rixos Premium Qetaifan Island North
Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country&rsquo;s biggest draws will be Qetaifan Island North&rsquo;s Waterpark attraction. The Rig 1938 is the world&rsquo;s highest tower of its kind, reaching 82 metres. 
Job Description 
Guest Service Associate (Seasonal)
This position is the first point of contact for guests and plays a key role in creating a safe, fun, and welcoming environment in Waterpark. You will assist guests with entry, provide park information, resolve guest concerns, and ensure an excellent customer experience from arrival to departure.<ul><li>
Greet all guests with a friendly and professional attitude.</li><li>
Assist with ticketing, wristband distribution, and season pass processing.</li><li>
Provide information about attractions, park policies, events, and amenities.</li><li>
Handle guest inquiries, complaints, and feedback efficiently and professionally.</li><li>
Operate point-of-sale (POS) systems for ticket sales, cabanas, guest services, etc.</li><li>
Monitor entrance/exit areas to ensure safety and flow of guest traffic.</li><li>
Support other departments as needed.</li><li>
Maintain cleanliness and organization in guest service areas.</li><li>
Enforce park rules and safety procedures courteously.</li><li>
Assist in emergency procedures when necessary.</li></ul> 

Qualifications 
<ul><li>
Previous customer service or hospitality experience preferred.</li><li>
Strong communication and interpersonal skills.</li><li>
Ability to work in a fast-paced, outdoor environment.</li><li>
Willingness to work flexible hours, including weekends and holidays.</li><li>
Basic math and computer skills (for POS systems).</li><li>
Positive attitude, reliability, and teamwork mindset.</li></ul></div>

Guest Service Associate (Seasonal)

Qatar National Bank

<div>Job Purpose Summary 
The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group's products and services and encouraging customers to increase their business with the Group. Will be replacing the Manager, Customer Services during his/her absence.
Essential Duties &amp; Responsibilities by Dimensions 
A. Shareholder &amp; Financial:<ul><li>Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li><li>Implements KPI's and best practices for Senior Associate, Customer Services</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul>
B. Customer (Internal &amp; External):<ul><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.</li><li>Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul>
C. Internal (Processes, Products, Regulatory):<ul><li>Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Assist customers in filling out various forms and applications as requested such as opening an account; applying for a loan and an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Coordinate with tellers and branch operations staff on an &quot;as is needed&quot; basis to ensure smooth operations, and timely and friendly service delivery.</li><li>Receive loan applications from customers and prepare the corresponding loan agreements, check dormant accounts, and approve customers' signatures.</li><li>Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.</li><li>Refer to Manager, Customer Services for any unresolved queries on transactions handled.</li><li>Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
</li><li>Ensures compliance to internal service quality standards and compliance to audit requirements</li></ul>
D. Learning &amp; Knowledge:<ul><li>Possess working knowledge of branch customer service to carry out duties and responsibilities.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
Education/Experience Requirements<ul><li> 
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>At least 2 years of relevant experience, preferably within a highly rated international bank.</li></ul>
Required Special Skills<ul><li> 
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.
</li><li>Ability to make decisions and follow through with initiatives.
</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management</li></ul></div>

Senior Associate Customer Services (Qatarization)

<div>Job Purpose Summary 
The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group's products and services and encouraging customers to increase their business with the Group.
Essential Duties &amp; Responsibilities by Dimensions 
A. Shareholder &amp; Financial:<ul><li>Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li><li>Implements KPI's and best practices for Senior Associate, Corporate Customer Services</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul>
B. Customer (Internal &amp; External):<ul><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.</li><li>Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li><li>Provide timely and accurate information to the external and internal auditors and the Compliance function as andwhen required.</li><li>Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul>
C. Internal (Processes, Products, Regulatory):<ul><li>Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Coordinate with tellers and branch operations staff on an &quot;as is needed&quot; basis to ensure smooth operations, and timely and friendly service delivery.</li><li>Prepare CB MIS reports as and when required by RM, Sector managers or senior manager CB to ensure they have timely and accurate information available.</li><li>Update and input customer information/data to ensure customer's status on System is current</li><li>Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.</li><li>Refer to Manager, Customer Services for any unresolved queries on transactions handled.</li><li>Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
</li><li>Ensures compliance to internal service quality standards and compliance to audit requirements</li></ul>
Education and Experience Requirements<ul><li> 
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>At least 2 years of relevant experience, preferably within a highly rated international bank.</li></ul>
Required Special Skills<ul><li> 
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.
</li><li>Ability to make decisions and follow through with initiatives.
</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Senior Associate Corporate Customer Services (Qatarization)

Deeb Trading and Advertising

We are looking for a motivated and friendly Customer Service Representative to join our team. The ideal candidate will handle customer inquiries, provide product and service information, and resolve issues in a professional and timely manner. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, WhatsApp, and social media.</li><li>Provide accurate information about products, services, pricing, and order status.</li><li>Handle complaints professionally and provide appropriate solutions.</li><li>Process customer orders and update records in the system.</li><li>Follow up with customers to ensure satisfaction.</li><li>Coordinate with sales, production, and delivery teams when needed.</li><li>Maintain a positive and professional attitude at all times.</li><li>Assist in administrative tasks related to customer accounts.</li></ul>Qualifications &amp; Skills:<ul><li>Previous customer service experience is preferred.</li><li>Excellent communication skills in English (Arabic is an advantage).</li><li>Strong problem-solving and multitasking abilities.</li><li>Ability to remain calm under pressure.</li><li>Basic computer skills (email, spreadsheets, CRM systems).</li><li>Professional, polite, and customer-focused personality.</li></ul>Work Environment:<ul><li>Full-time position.</li><li>Fast-paced, team-oriented work environment.</li><li>Training will be provided.</li></ul>Why Join Us?<ul><li>Supportive team and friendly work culture.</li><li>Opportunity to grow within the company.</li><li>Competitive salary and benefits.</li></ul>Job Type: Full-timePay: QAR2,500.00 - QAR5,000.00 per month

Customer service

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 173957
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview Of The Role:
 
 
 
 The Shopping Experience Representative is responsible for overseeing and providing support at the Info desk to assist customers in a friendly and professional manner. The role focuses on executing accurate financial transactions, managing customer interactions to ensure a positive shopping experience, handling product returns and exchanges efficiently, and maintaining the safety and entertainment of children in the Smaland play area. Success in this position involves demonstrating strong communication skills, proactive problem solving, and maintaining a high level of customer satisfaction.
 
 
 
 What You Will Do:
 
 
 
 <ul>
 <li>
 Follow the SOP pertaining to cash handling, receiving payment by cash, cheque, credit cards, vouchers, or automatic debits.
 </li>
 <li>
 Compute and record transactions ensuring 100% accuracy for all register transactions.
 </li>
 <li>
 Count and record the float before trading begins and upon close of trading ensuring accurate cash handling and safe custody of collected cash.
 </li>
 <li>
 Greet and welcome customers on arrival at the store and ensure shopping tools and catalogues are available for the customers providing bags / trollies as appropriate to facilitate the shopping journey.
 </li>
 <li>
 Ensure that company's customers are well attended to by responding to their needs &amp; working efficiently to minimize queues.
 </li>
 <li>
 Handle routine customer complaints promptly and courteously, ensuring that customers are dealt with in a prompt and courteous manner to guarantee maximum customer satisfaction.
 </li>
 <li>
 Ensure that the customers who come to the Returns &amp; Exchange desk perceive the policy as generous and the procedure quick and easy.
 </li>
 <li>
 Handle returns and exchange issues based on own judgment, experience and authority given by the management according to which exceptions can be made to retain a customer.
 </li>
 <li>
 Use the information from Returns &amp; Exchange desk to detect and act upon or report to the management about a product fault, safety problem or transportation problem.
 </li>
 <li>
 Prepare daily / weekly / monthly reports of transactions at the returns &amp; Exchange desk to be used for reconciling with the cash till as well as the accounts for the period of the report as well as analyzing trends on sales and profitability and performance of the store.
 </li>
 <li>
 Greet and welcome customers on arrival at Smaland ensuring the Smaland admission policy is explained in a friendly and professional manner.
 </li>
 <li>
 Ensure the child's safety is their main priority while they are in Smaland, providing a safe environment for children within the area.
 </li>
 <li>
 Make announcements and pages the customers (parents) if there is any issue with the children in the playroom area or general announcements to customers when needed.
 </li>
 <li>
 Brief the Duty Manager on complaints that require management assistance.
 </li>
 <li>
 Prepare reports for the returns &amp; Exchange desk and assist in analyzing trends.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Proactive problem-solving abilities.
 </li>
 <li>
 Strong customer focus and service orientation.
 </li>
 <li>
 Proficiency in English, with Arabic being a strong preference.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 High School diploma or equivalent education.
 </li>
 <li>
 Minimum 2 years of experience in a similar customer service role.
 </li>
 <li>
 Must have excellent communication and interpersonal skills.
 </li>
 <li>
 Good command of the English and Arabic languages is preferred.
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

Shopping Experience Assistant - Cashier | Retail | IKEA Qatar

BPO PLUS

**WALK IN INTERVIEW**Please note that &quot;walk in interview&quot; is open from 1pm -6pm on following address:Location: D-Ring Road, Al-Hilal Street, Al-Tadamon SignalZone Al Nuaija street east, Street khuwaiteem building no 17.Date: 25th &amp; 26th November, 2025.Responsibilities: <ul><li>Listening to customers&rsquo; concerns and handling complaints and returns</li><li>Giving detailed explanations of services or products</li><li>Working with a sales team to create better methods to address customer complaints</li><li>Reviewing customer accounts and transactions while resolving issues</li><li>Communicating with customers in-person, through email or chat, over the phone or on social media</li><li>Receiving orders, calculating charges and processing payments</li><li>Monitoring customer satisfaction levels</li><li>Referring customers to superiors when necessary</li></ul>Languages (Mandatory): Hindi, English &amp; TagalogJob Type: Full-timePay: QAR3,500.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Sales: 4 years (Required)</li></ul>License/Certification:<ul><li>Driving License (Required)</li></ul>

WALK IN INTERVIEW - Customer Relations Associate (Female)

Rota international

Job Title: Retail Associate (Food Handler Certificate Required)Company: ROTA InternationalLocation: Doha, QatarJob Type: Full-TimeJob Description: We are seeking a professional and customer-focused Retail Associate with a valid Food Handler Certificate to join our team. The ideal candidate will assist customers, support daily store operations, and ensure proper handling of food items in accordance with safety standards.Responsibilities:<ul><li>Greet and assist customers in a friendly and professional manner</li><li>Handle food items safely and in compliance with health regulations</li><li>Maintain cleanliness and organization of the retail area</li><li>Process transactions accurately</li><li>Replenish stock and ensure product displays are neat and appealing</li><li>Support daily operations as required</li></ul>Requirements:<ul><li>Valid Food Handler Certificate (mandatory)</li><li>Previous experience in retail, customer service, or food service is an advantage</li><li>Strong communication and interpersonal skills</li><li>Presentable and professional appearance</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and willingness to assist customers</li></ul>How to Apply: Interested candidates, please submit your CV and attach your Food Handler Certificate.Job Type: Full-timePay: QAR3,500.00 - QAR4,000.00 per month

Retail Associate (Food Handler Certificate Required)

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