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customer experience quality executive

customer support executive

Allure SEO & BPO Services

Allure Outsource www.allureoutsource.com is a US based IT firm with it branch office in Islamabad. We work on a number of in-bound customer support projects. Currently, we are hiring Customer Support Executive for multiple positions in different projects.Responsibilities of a Customer Support Executive<ul><li>Manage large amounts of incoming phone calls</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul>Qualifications:<ul><li>Proven customer support experience or experience as a Customer Support.</li><li>Strong phone contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices.</li><li>Customer orientation and ability to adapt/respond to different types of characters.</li><li>Excellent communication and presentation skills.</li><li>Ability to multi-task, prioritize, and manage time effectively.</li><li>At least 1 - 3 years' of relevant work experience.</li><li>Excellent phone etiquette and excellent verbal, written, and interpersonal skills.</li><li>Ability to multi-task, organize, and prioritize work.</li><li>Ability to commute to Phase-4, Bahria Town, Rawalpindi.</li></ul>Applicants must be willing to work in evening or night shifts and must be able to commute to Bahria Town, Phase-4, RawalpindiJob Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Support Executive

NielsenIQ

<div><div><div>The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:<ul><li>
Customer Experience: Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes.</li><li>
Performance Metrics: Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives.</li><li>
Process Improvement: Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager.</li><li>
Training and Development: Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship.</li><li>
Cross-Department Collaboration: Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels.</li><li>
Product Knowledge: Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems</li><li>
Technology Utilization: Adoption of existing systems and processes to streamline operations and improve service delivery.</li><li>
Reporting and Analysis: Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers.</li><li>
Customer Feedback: Obtain customer feedback to drive a continuous improvement to NPS.</li><li>
Customer Advocacy: Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements.</li></ul>
Other<ul><li>
You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained.</li><li>
Relevant professional, ethical and health and safety standards apply to this role.</li><li>
May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international).</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
Qualifications</h2></div><div><ul><li>
Some experience in customer facing roles.</li><li>
You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management.</li><li>
Ability to deliver quickly in a fast-paced environment and independently overcome challenges.</li><li>
A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals.</li><li>
Strong problem-solving abilities and the capacity to meet deadlines consistently</li><li>
6months - 1 year of relevant experience</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Pure Aqua Trading w.l.l

We are seeking a proactive Sales and Customer Support Executive to manage customer communications, assist with sales processes, and coordinate operational tasks with our technical team. This role is ideal for someone who is organized, confident, and experienced in handling online customer interactions.Responsibilities:<ul><li>Communicate with Bahrain-based customers via phone calls and WhatsApp</li><li>Handle customer inquiries, follow-ups, and service requests professionally</li><li>Maintain ERP records, including:</li><li>Quotations and invoices</li><li>Job cards and receipts</li><li>Oversee and manage Annual Maintenance Contracts (AMC)</li><li>Plan daily work assignments and coordinate schedules with technicians</li><li>Follow up with existing clients and generate new business leads</li><li>Convert online inquiries into confirmed sales</li><li>Resolve customer issues and complaints efficiently</li><li>Track service progress and update internal records</li></ul>Qualifications:<ul><li>Prior experience in sales support, customer service, or online sales</li><li>Excellent communication skills in English</li><li>Strong multitasking and organizational abilities</li><li>Basic working knowledge of ERP or CRM software</li><li>Good coordination and problem-solving capabilities</li></ul>Core Skills:<ul><li>Strong customer handling and relationship-building skills</li><li>Sales-driven and result-oriented approach</li><li>Ability to manage time and meet deadlines</li><li>Comfortable working in a fast-paced environment</li><li>Team collaboration and reporting skills</li></ul>Application Details:Please include the following information when applying:<ul><li>Availability / notice period</li><li>Suitable interview timings</li></ul>Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Online Sales Executive

CLOUD DATA PVT LTD

<ul><li>Position: Communication Executive</li><li>Company : CLOUD DATA PVT LTD</li><li>Location: RAWALPINDI</li><li>Salary: 60k to 100k</li><li>Night Shift job</li><li>Age: 24 to 38</li></ul>Job Description Experienced and confident CSR with excellent communication skills and a customer-focused approach.Key Skills:<ul><li>Fluent English communication (verbal &amp; written)</li><li>Inbound &amp; outbound call handling</li><li>Customer support &amp; complaint resolution</li><li>CRM &amp; call logging systems</li><li>Target-driven &amp; result-oriented</li></ul>Job Types: Full-time, FresherPay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Communication Executive( Night Shift)

We are hiring a motivated and customer-oriented Sales Executive to handle customer communication, support sales activities, and coordinate daily operations with our technical team. The ideal candidate should be well-organized, confident in dealing with customers, and experienced in online sales support.Job Responsibilities:<ul><li>Handle incoming and outgoing calls with Bahrain-based customers</li><li>Manage WhatsApp calls and customer messages professionally</li><li>Operate ERP system including:</li><li>Invoices</li><li>Job cards</li><li>Quotations</li><li>Receipts</li><li>Manage Annual Maintenance Contracts (AMC)</li><li>Create daily work schedules and coordinate with field technicians</li><li>Follow up with existing clients and connect with new leads</li><li>Respond to online inquiries and convert leads into sales</li><li>Handle customer complaints and resolve issues efficiently</li><li>Track job progress and maintain activity records</li></ul>Requirements:<ul><li>Previous experience in customer support or online sales</li><li>Good communication skills (English required)</li><li>Ability to multitask and manage daily schedules</li><li>Basic understanding of ERP or CRM systems</li><li>Strong coordination, follow-up, and problem-solving abilities</li></ul>Skills &amp; Abilities:<ul><li>Customer-oriented approach</li><li>Strong sales and negotiation skills</li><li>Good time management</li><li>Ability to work under pressure</li><li>Team coordination and reporting skills</li></ul>How to Apply:Please include the following in your application:<ul><li>Notice period / availability to join</li><li>Preferred interview timing</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthWork Location: In person

Online Sales and Support Person

ASK Development

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilities:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Rawalpindi Satellite Town (Required)</li></ul>Work Location: In person

Helpline Agent

ASK Development pvt Limited

Pay: Rs45,000.00 - Rs55,000.00 per monthJob description:Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum GraduationExperience:06 Months experience in (CSR)Job Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthJob Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Do you experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the roadJob Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthWork Location: On the roadJob Type: Full-timeApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the roadJob Type: Full-timeLocation:<ul><li>Islamabad (Required)</li></ul>Work Location: On the roadJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: On the road

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