customer service representatives (csr) Jobs in Faisalabad

customer service representatives (csr)

customer support

IT Empire Private Limited

Job Title: Customer Support Representative Location: FaisalabadJob Summary:The Customer Support Representative will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring an excellent service experience. The ideal candidate should have strong communication skills, a positive attitude, and the ability to handle customer concerns professionally.Key Responsibilities:<ul><li>Respond promptly to customer inquiries through phone, email, chat, or social media.</li><li>Resolve customer issues by providing accurate information and effective solutions.</li><li>Maintain detailed records of customer interactions and transactions in the system.</li><li>Follow up with customers to ensure their concerns have been addressed satisfactorily.</li><li>Collaborate with other departments (technical, billing, sales, etc.) to resolve complex issues.</li><li>Provide feedback on recurring problems to help improve products, services, or processes.</li><li>Meet performance targets such as response time, satisfaction rating, and resolution rate.</li><li>Maintain professionalism and empathy in every interaction.</li><li>Stay updated on company products, services, and policies to assist customers effectively.</li><li>Assist in training and onboarding new team members when needed.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.</li><li>Proven experience in customer service or support (preferred).</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and multitasking abilities.</li><li>Proficient in using CRM software and online communication tools.</li><li>Positive attitude, patience, and a customer-first mindset.</li></ul>Job Type: Full-timeWork Location: In person

Customer Support

SupportYourApp

<div>Passionate about the world of tech?
What if you had a chance to be a part of the world&rsquo;s leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let&rsquo;s see what it takes
What You Will Do:<ul>
<li>
Provide exceptional customer support via calls, chats, emails, and social media</li>
<li>Build positive and long-lasting relationships with customers</li>
<li>Meet team KPIs</li>
<li>Always be up-to-date with cutting-edge technology</li>
<li>Securely work with customers&rsquo; sensitive information</li>
<li>Apply the latest and greatest customer happiness practices</li>
<li>Maintain working knowledge of our client&rsquo;s products and services</li>
</ul>
What you need to succeed in this role:<ul>
<li>
Excellent Uzbek and English communication skills (C1 for both written and spoken)</li>
<li>Experience in customer support role</li>
<li>Analytical and research skills</li>
<li>Positive and responsible attitude</li>
<li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload)</li>
</ul>
Will be a great plus:<ul>
<li>
Experience with CRM systems</li>
<li>Experience in technical support</li>
</ul>
Benefits and Perks:<ul>
<li>
Flexible schedule</li>
<li>Opportunity to work fully remotely
</li><li>Inclusive international environment
</li><li>Compensation in USD</li>
<li>Good bonuses for referring friends
</li><li>Paid intensive training and probation</li>
<li>Work-life balance
</li><li>Responsive management interested in your growth and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
<li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul>
Who are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we&rsquo;ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.</div>

(fluent Uzbek & English) Customer Support Consultant (Pakistan)

<div>Passionate about the world of tech?
What if you had a chance to be a part of the world&rsquo;s leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let&rsquo;s see what it takes
What You Will Do:<ul>
<li>
Provide exceptional customer support via calls, chats, emails, and social media</li>
<li>Build positive and long-lasting relationships with customers</li>
<li>Meet team KPIs</li>
<li>Always be up-to-date with cutting-edge technology</li>
<li>Securely work with customers&rsquo; sensitive information</li>
<li>Apply the latest and greatest customer happiness practices</li>
<li>Maintain working knowledge of our client&rsquo;s products and services</li>
</ul>
What you need to succeed in this role:<ul>
<li>
Excellent Farsi and English (C1 for both written and spoken)</li>
<li>Experience in customer support role</li>
<li>Analytical and research skills</li>
<li>Positive and responsible attitude</li>
<li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload)</li>
</ul>
Will be a great plus:<ul>
<li>
Experience with CRM systems</li>
<li>Experience in technical support</li>
</ul>
Benefits and Perks:<ul>
<li>
Flexible schedule</li>
<li>Opportunity to work fully remotely
</li><li>Inclusive international environment
</li><li>Compensation in USD</li>
<li>Good bonuses for referring friends
</li><li>Paid intensive training and probation</li>
<li>Work-life balance
</li><li>Responsive management interested in your growth and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
<li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul>
Who are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we&rsquo;ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.</div>

(fluent Farsi & English) Customer Support Consultant (Pakistan)

<div>
 
 Passionate about the world of tech?
 
 
 
 What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
 
 
 Join our team as a
 
 Customer Support Consultant
 
 today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let's see what it takes 💛
 
 
 
 What You Will Do:
 
 
 
 <ul>
 <li>
 Providing exceptional customer support via calls, emails, and chats
 </li>
 <li>
 Build positive and long-lasting relationships with customers
 </li>
 <li>
 Meet team KPIs
 </li>
 <li>
 Always be up-to-date with cutting-edge technology
 </li>
 <li>
 Securely work with customers' sensitive information
 </li>
 <li>
 Maintain working knowledge of our client's products and services
 
 
 </li>
 </ul>
 
 What you need to succeed in this role:
 
 
 
 <ul>
 <li>
 Excellent German and English communication skills (at least C1 for both written and spoken)
 </li>
 <li>
 Experience in customer support
 </li>
 <li>
 Ability to work collaboratively in a team
 </li>
 <li>
 Independent and proactive approach to work
 </li>
 <li>
 Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
 
 
 </li>
 </ul>
 
 Will be a great plus:
 
 
 
 <ul>
 <li>
 Experience with CRM systems
 </li>
 <li>
 Experience in technical support
 
 
 </li>
 </ul>
 
 Benefits and Perks:
 
 
 
 <ul>
 <li>
 Flexible schedule
 </li>
 <li>
 Opportunity to work fully remotely
 </li>
 <li>
 Inclusive international environment
 </li>
 <li>
 Compensation in USD
 </li>
 <li>
 Good bonuses for referring friends
 </li>
 <li>
 Paid intensive training and probation
 </li>
 <li>
 Work-life balance
 </li>
 <li>
 Responsive management interested in your growth and long-lasting cooperation
 </li>
 <li>
 Greenhouse conditions for self-development
 </li>
 <li>
 The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
 
 
 </li>
 </ul>
 
 Who are we?
 
 
 
 SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
 
 
 Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
 
 
 We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
 
 
 We welcome people with various backgrounds and experiences. Grab the chance to join us and
 
 send your CV in English
 
 , pointing out your outstanding skills!
 
 
 Visit our website: www.supportyourapp.com
 
 
 
 DISCLAIMER
 
 
 
 We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
 
 
 
 Your personal data will be processed as described in the SupportYouApp
 
 
 Candidate Privacy Notice
 
 
 .
 
</div>

(fluent German & English) Customer Support Consultant (Pakistan, remotely)

<div>Passionate about the world of tech?
What if you had a chance to be a part of the world&rsquo;s leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let&rsquo;s see what it takes
What You Will Do:<ul>
<li>
Providing exceptional customer support via calls, emails, and chats</li>
<li>Build positive and long-lasting relationships with customers</li>
<li>Meet team KPIs</li>
<li>Always be up-to-date with cutting-edge technology</li>
<li>Securely work with customers&rsquo; sensitive information</li>
<li>Maintain working knowledge of our client&rsquo;s products and services</li>
</ul>
What you need to succeed in this role:<ul>
<li>
Excellent German and English communication skills (at least C1 for both written and spoken)</li>
<li>Experience in customer support
</li><li>Ability to work collaboratively in a team</li>
<li>Independent and proactive approach to work</li>
<li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload)</li>
</ul>
Will be a great plus:<ul>
<li>
Experience with CRM systems
</li><li>Experience in technical support</li>
</ul>
Benefits and Perks:<ul>
<li>
Flexible schedule</li>
<li>Opportunity to work fully remotely</li>
<li>Inclusive international environment</li>
<li>Compensation in USD</li>
<li>Good bonuses for referring friends</li>
<li>Paid intensive training and probation</li>
<li>Work-life balance</li>
<li>Responsive management interested in your growth and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
<li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul>
Who are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we&rsquo;ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.</div>

5 STORE

- Job Location: Al Najaf Colony, Jaranwala Road, Faisalabad- Strong phone contact handling skills and active listening.- Customer orientation and able to handle large volume of calls.- Excellent communication and presentation skills.- Ability to multi-task, prioritize and manage time effectively.- Handling the Sales Leads.- Hands-on knowledge of MS Office tools (Excel, Word).- Handling the Data Entry Management System.- Resolve Customer Complaints via phone, email or social media.- Ability to manage social media tasks.- Adding &amp; Editing product data accordingly time to time.Job Type: Full-timePay: Rs18,000.00 - Rs25,000.00 per month

CUSTOMER SERVICE REPRESENTATIVES (CSR)

Penta Express

Job SummaryThe Business Development Executive at Penta Express plays a vital role in acquiring new customers, maintaining existing accounts, and supporting the sales team in achieving business growth. The ideal candidate is energetic, goal-driven, and passionate about delivering exceptional service within the international courier and logistics sector.Key Responsibilities<ul><li>Identify and pursue new business opportunities through cold calling, lead follow-ups, and referrals.</li><li>Promote and sell Penta Express&rsquo;s international courier and logistics services to SMEs and corporate clients.</li><li>Conduct daily customer visits to understand client needs and offer customized logistics solutions.</li><li>Support BDMs in developing territory sales plans and executing marketing activities.</li><li>Maintain accurate records of sales activities and customer interactions in CRM systems.</li><li>Ensure timely submission of proposals, quotations, and service agreements.</li><li>Collaborate with internal teams to ensure smooth onboarding and service delivery.</li><li>Provide after-sales support and maintain high customer satisfaction levels.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree from an HEC-recognized university.</li><li>Minimum six months of sales experience in the courier, logistics, or service industry (fresh graduates with strong sales aptitude are encouraged to apply).</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Result-oriented and comfortable working in a target-driven environment.</li><li>Excellent time management, organizational, and reporting skills.</li><li>Possession of a valid driving license is an advantage.</li></ul>Job Type: Full-timeWork Location: In person

Business Development Executive - International Courier & Logistics (Field Sales)

Explore 76+ Customer support in Faisalabad this November. Find roles across top companies and apply now to boost your career.

76 customer support jobs IN Faisalabad

Customer Support

(fluent Uzbek & English) Customer Support Consultant (Pakistan)

(fluent Farsi & English) Customer Support Consultant (Pakistan)

(fluent German & English) Customer Support Consultant (Pakistan, remotely)

(fluent German & English) Customer Support Consultant (Pakistan, remotely)

CUSTOMER SERVICE REPRESENTATIVES (CSR)

Business Development Executive - International Courier & Logistics (Field Sales)