customer service officer (cso)

customer service representatives (csr) Jobs in Faisalabad

customer service representatives (csr)

customer support representative Jobs in Faisalabad

customer support representative

telesales agent

customer support

IT Empire Private Limited

Job Title:Customer Support RepresentativeJob Summary:A Customer Support Representative is responsible for providing assistance to customers by addressing inquiries, resolving complaints, and ensuring a smooth customer experience. The role involves communicating with customers through various channels such as phone, email, or live chat, and delivering accurate information about products or services. The primary goal is to maintain customer satisfaction, build strong relationships, and support the company&rsquo;s reputation through high-quality service. Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, chat, or social media</li><li>Resolve complaints and problems in a professional and timely manner</li><li>Provide product or service information to customers</li><li>Process orders, returns, and refunds</li><li>Maintain customer records and update databases</li><li>Follow up with customers to ensure satisfaction</li><li>Escalate complex issues to higher-level support when neede</li></ul>Required Skills<ul><li>Strong communication skills (verbal and written)</li><li>Good problem-solving abilities</li><li>Patience and empathy when dealing with customers</li><li>Basic computer skills and familiarity with support tools (CRM systems)</li><li>Ability to work under pressure and handle multiple tasks</li></ul>Qualifications<ul><li>High school diploma or equivalent (some roles may require a bachelor&rsquo;s degree)</li><li>Previous experience in customer service is often preferred but not always required</li></ul>Job Type: Full-timeWork Location: In person

Customer Support

Nutrifactor Laboratories (Pvt) Limited

We are looking for a passionate Customer Support Representative. The ideal candidate will assist customers through phone, email, and chat, providing accurate product information, handling queries, and ensuring an exceptional customer experience. This role involves guiding customers about our nutraceutical products.Qualifications:<ul><li>Bachelor&rsquo;s degree in Pharmacy, Nutrition, DVM, or Food Science</li></ul>Experience:<ul><li>Fresh graduates are encouraged to apply (training will be provided)</li></ul>Key Responsibilities:<ul><li>Interact with customers via phone calls, emails, and chat in a professional and courteous manner.</li><li>Provide expert guidance to customers on the use, benefits, and suitability of our nutraceutical products.</li><li>Assist customers with order placements, cancellations, refunds, and exchanges.</li><li>Handle customer feedback and complaints, ensuring timely resolution and follow-up.</li><li>Maintain an in-depth understanding of product formulations, ingredients, and benefits to provide accurate and reliable information.</li><li>Coordinate with internal departments to relay customer insights and suggestions for service and product improvements.</li><li>Ensure all communication adheres to company policies, procedures, and industry standards.</li><li>Prepare and analyze customer interaction reports to identify common issues and improvement opportunities.</li></ul>Requirements:<ul><li>Strong passion for customer satisfaction and wellness-focused service.</li><li>Excellent verbal and written communication skills.</li><li>Ability to adapt to changing priorities and multitask efficiently.</li><li>Team-oriented mindset with a problem-solving attitude.</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Representative

5 STORE

- Job Location: Al Najaf Colony, Jaranwala Road, Faisalabad- Strong phone contact handling skills and active listening.- Customer orientation and able to handle large volume of calls.- Excellent communication and presentation skills.- Ability to multi-task, prioritize and manage time effectively.- Handling the Sales Leads.- Hands-on knowledge of MS Office tools (Excel, Word).- Handling the Data Entry Management System.- Resolve Customer Complaints via phone, email or social media.- Ability to manage social media tasks.- Adding &amp; Editing product data accordingly time to time.Job Type: Full-timePay: Rs22,000.00 - Rs30,000.00 per month

CUSTOMER SERVICE REPRESENTATIVES (CSR)

Crumble Pakistan

Job Description &ndash; Trainee ManagerJob OverviewWe are looking for a motivated and detail-oriented Trainee Manager to support branch operations and develop leadership capabilities through structured on-the-job training. The role is designed to prepare candidates for future managerial responsibilities by providing exposure to daily branch operations, team coordination, customer service excellence, and inventory management within Crumble&rsquo;s production and retail environment.Key Responsibilities<ul><li>Assist Branch Manager and Shift Managers in overseeing daily branch operations.</li><li>Support staff supervision during shifts to ensure productivity, service quality, and operational efficiency.</li><li>Learn and implement company policies, SOPs, and operational standards.</li><li>Monitor cleanliness, hygiene, and safety compliance across production and retail areas.</li><li>Assist in inventory tracking, stock handling, and product availability management.</li><li>Support shift handover coordination to maintain smooth workflow continuity.</li><li>Help address customer concerns professionally and escalate issues when required.</li><li>Participate in staff coordination, attendance monitoring, and shift coverage planning.</li><li>Assist in tracking performance indicators such as sales targets, service standards, and operational KPIs.</li><li>Coordinate with central teams (HR, Operations, Supply Chain) when required.</li><li>Take initiative in learning leadership practices and supporting team engagement activities.</li></ul>Skills and Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Operations Management, Hospitality, or related field.</li><li>0&ndash;1 year of relevant experience in retail, bakery, restaurant, or FMCG operations (preferred but not mandatory).</li><li>Strong communication and interpersonal skills.</li><li>Basic understanding of operations, customer service, and team coordination.</li><li>Proficiency in basic computer operations (Excel, POS systems, or inventory tools).</li><li>Ability to work in a fast-paced environment and adapt quickly.</li><li>Strong learning attitude with leadership potential</li><li>Willingness to work flexible shifts including weekends and holidays.</li></ul>Development OpportunityThis role is part of a structured progression pathway and may lead to promotion into Shift Manager and future branch leadership roles based on performance and competency developmentJob TypeFull-timeWork LocationIn person (Faisalabad or willing to relocate)Pay: Rs50,000.00 - Rs55,000.00 per monthAbility to commute/relocate:<ul><li>Faisalabad: Reliably commute or willing to relocate with an employer-provided relocation package (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Retail Industry: 1 year (Required)</li></ul>Location:<ul><li>Faisalabad (Required)</li></ul>Work Location: In person

Trainee Manager

Achha Foods

The Area Sales Manager is responsible for achieving sales targets, managing operations, and driving growth in the assigned area for the dairy food organization. This role involves leading a team of sales representatives, building strong relationships with distributors and retailers, and implementing sales plans aligned with organizational goals. The Area Sales Manager plays a critical role in ensuring market penetration, customer satisfaction, and the smooth execution of sales operations.Key ResponsibilitiesSales Target AchievementDevelop and execute sales plans to achieve area-specific revenue and volume targets.Monitor sales performance and ensure alignment with overall company objectives.Identify new opportunities to grow sales and expand the customer base in the assigned area.Team Leadership and ManagementManage, train, and motivate a team of sales representatives to achieve individual and team goals.Provide ongoing coaching and support to improve team performance and efficiency.Conduct regular team meetings to communicate goals, share updates, and address challenges.Distributor and Retailer ManagementBuild and maintain strong relationships with distributors and retailers in the area.Ensure proper implementation of sales agreements and promotional activities at the distributor and retailer levels.Resolve distributor or retailer issues promptly to maintain strong partnerships.Market Development and InsightsConduct market analysis to understand customer preferences, competitor activities, and market trends.Provide actionable insights and feedback to senior sales managers for strategy refinement.Collaborate with the marketing team to implement area-specific campaigns and promotions.Sales Operations and ReportingMonitor and manage sales operations, including order processing, inventory levels, and delivery schedules.Track sales data and prepare regular performance reports for senior leadership.Ensure accurate sales forecasting to align with supply chain planning.Compliance and Cost ManagementEnsure adherence to company policies, ethical standards, and legal regulations in all sales activities.Manage area sales budgets and optimize resource allocation to maximize returns.Job Type: Full-timeApplication Question(s):<ul><li>Please share your salary expectations and notice period. </li><li>Do you have any experience working with Heroica or in the cheese-related industry?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>more: 5 years (Required)</li></ul>Work Location: In person

Area Sales Manager Faisalabad

Algonlp

Job Title: Project CoordinatorLocation: On-Site Job Type: Full-Time City: FaisalabadAbout ALGONLP: ALGONLP builds AI voice agents and conversational AI platforms for businesses that handle customer calls at scale.We help companies deploy AI receptionists, call automation, and virtual agents across industries such as healthcare, fitness, salons, real estate, and call centers.Our platform combines advanced call handling, rule-based AI agents, telephony integrations, and scalable cloud infrastructure to automate conversations, reduce missed calls, and improve customer experience.Job Summary: We are looking for a proactive and organized Project Coordinator to support our team in managing day-to-day project activities. This role is ideal for someone who excels at communication, coordination, and keeping things on track. You will act as a bridge between clients and internal teams to ensure smooth project execution.Key Responsibilities:<ul><li>Coordinate project activities and ensure tasks are completed on time</li><li>Communicate regularly with clients to provide updates and gather requirements</li><li>Act as a liaison between clients and internal teams</li><li>Track project progress and follow up on pending tasks</li><li>Schedule meetings, prepare agendas, and document key discussions</li><li>Help resolve minor issues and escalate when needed</li><li>Maintain project documentation and reports</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree</li><li>Strong communication and interpersonal skills</li><li>Good organisational and time management abilities</li><li>Ability to handle multiple tasks and priorities</li><li>Basic understanding of project workflows</li><li>Proficiency in tools like Excel, Google Sheets, or task management apps</li></ul>Preferred Qualifications:<ul><li>Prior experience in a coordination, client handling, or administrative role</li><li>Familiarity with tools like ClickUp, Trello, Asana, or Slack</li><li>Problem-solving mindset and attention to detail</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Friendly and supportive work environment</li><li>Opportunities to grow within the company</li></ul>How to Apply: Interested candidates can send their resume to contact@algonlp.com with the subject line &ldquo;Project Coordinator Application&rdquo;.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Project Coordinator

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring &ndash; FTTH SupervisorAre you experienced in FTTH field operations and ready to take the next step into a supervisory role? Join our team and grow your career in the telecom industry!Position: Supervisor &ndash; FTTH Salary: Up to PKR 55,000 Experience: 1&ndash;2 Years (FTTH &ndash; Quality, Deployment &amp; Field Operations) Qualification: Minimum DAE in Electrical, Electronics, Telecom, or related fieldKey Responsibilities✔ Supervise FTTH field teams for timely and high-quality deployment ✔ Monitor and maintain quality standards for installations &amp; maintenance ✔ Coordinate with planning, deployment, and vendor teams to meet SLAs ✔ Troubleshoot and resolve fiber-related issues escalated from field staff ✔ Ensure compliance with health, safety, and operational guidelines ✔ Prepare progress reports, maintain documentation &amp; track KPIs ✔ Support continuous improvement initiatives to enhance customer experienceRequired SkillsStrong FTTH technical knowledge (Fiber Splicing, OLT/ONT, Troubleshooting) Good leadership, communication, and problem-solving skillsJob Type: Full-timePay: Rs55,000.00 per monthWork Location: In person

Supervisor FTTH

Explore 43+ Customer support in Faisalabad this April. Find roles across top companies and apply now to boost your career.