customer service representatives (csr) Jobs in Faisalabad

customer service representatives (csr)

customer support

sales representative

tele-calls representative Jobs in Faisalabad

tele-calls representative

customer service representatives csr

5 STORE

- Job Location: Al Najaf Colony, Jaranwala Road, Faisalabad- Strong phone contact handling skills and active listening.- Customer orientation and able to handle large volume of calls.- Excellent communication and presentation skills.- Ability to multi-task, prioritize and manage time effectively.- Handling the Sales Leads.- Hands-on knowledge of MS Office tools (Excel, Word).- Handling the Data Entry Management System.- Resolve Customer Complaints via phone, email or social media.- Ability to manage social media tasks.- Adding &amp; Editing product data accordingly time to time.Job Type: Full-timePay: Rs18,000.00 - Rs25,000.00 per month

CUSTOMER SERVICE REPRESENTATIVES (CSR)

IT Empire Private Limited

Job Title: Customer Support Representative Location: FaisalabadJob Summary:The Customer Support Representative will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring an excellent service experience. The ideal candidate should have strong communication skills, a positive attitude, and the ability to handle customer concerns professionally.Key Responsibilities:<ul><li>Respond promptly to customer inquiries through phone, email, chat, or social media.</li><li>Resolve customer issues by providing accurate information and effective solutions.</li><li>Maintain detailed records of customer interactions and transactions in the system.</li><li>Follow up with customers to ensure their concerns have been addressed satisfactorily.</li><li>Collaborate with other departments (technical, billing, sales, etc.) to resolve complex issues.</li><li>Provide feedback on recurring problems to help improve products, services, or processes.</li><li>Meet performance targets such as response time, satisfaction rating, and resolution rate.</li><li>Maintain professionalism and empathy in every interaction.</li><li>Stay updated on company products, services, and policies to assist customers effectively.</li><li>Assist in training and onboarding new team members when needed.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.</li><li>Proven experience in customer service or support (preferred).</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and multitasking abilities.</li><li>Proficient in using CRM software and online communication tools.</li><li>Positive attitude, patience, and a customer-first mindset.</li></ul>Job Type: Full-timeWork Location: In person

Customer Support

Penta Express

Job SummaryThe Business Development Executive at Penta Express plays a vital role in acquiring new customers, maintaining existing accounts, and supporting the sales team in achieving business growth. The ideal candidate is energetic, goal-driven, and passionate about delivering exceptional service within the international courier and logistics sector.Key Responsibilities<ul><li>Identify and pursue new business opportunities through cold calling, lead follow-ups, and referrals.</li><li>Promote and sell Penta Express&rsquo;s international courier and logistics services to SMEs and corporate clients.</li><li>Conduct daily customer visits to understand client needs and offer customized logistics solutions.</li><li>Support BDMs in developing territory sales plans and executing marketing activities.</li><li>Maintain accurate records of sales activities and customer interactions in CRM systems.</li><li>Ensure timely submission of proposals, quotations, and service agreements.</li><li>Collaborate with internal teams to ensure smooth onboarding and service delivery.</li><li>Provide after-sales support and maintain high customer satisfaction levels.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree from an HEC-recognized university.</li><li>Minimum six months of sales experience in the courier, logistics, or service industry (fresh graduates with strong sales aptitude are encouraged to apply).</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Result-oriented and comfortable working in a target-driven environment.</li><li>Excellent time management, organizational, and reporting skills.</li><li>Possession of a valid driving license is an advantage.</li></ul>Job Type: Full-timeWork Location: In person

Business Development Executive - International Courier & Logistics (Field Sales)

Shanaya

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 Company Description
 
 
 
 
 
 Shanaya, established in May 2023, is a global e-commerce brand specializing in affordable and quality women&rsquo;s fashion. With a commitment to excellence, our products are designed, developed, and assembled in-house, backed by over 30 years of expertise in the fashion industry. Serving customers across Pakistan, Dubai, USA, Canada, the UK, Saudi Arabia, Europe, and Australia, we pride ourselves on innovation and community feedback to consistently deliver fashionable and customer-focused products. Guided by the visionary leadership of Ashar Ashraf, we leverage data-driven tools to align with the latest trends and deliver exceptional consumer experiences. Shanaya operates as Pakistan's leading and exclusively online women's fashion store.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site role for a Performance Marketing professional, based in Faisalabad. The role involves the development and execution of marketing strategies, conducting in-depth market research, and leveraging data to drive sales across various performance marketing channels. The ideal candidate will work closely with the marketing, sales, and customer service teams to optimize campaigns, analyze market conditions, and maintain consistent brand messaging. Regular interactions with stakeholders and community feedback loops will be key to refining campaigns and ensuring greater reach and effectiveness.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
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 Strong Communication and Customer Service skills to engage with teams, stakeholders, and customers effectively.
 </li>
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 Proficiency in Market Research, with the ability to analyze trends and understand consumer behavior.
 </li>
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 Experience in Sales and Marketing Strategy development, including planning and executing performance-based campaigns.
 </li>
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 Ability to work collaboratively in a fast-paced environment and adapt to evolving market needs.
 </li>
 <li>
 Knowledge of e-commerce platforms, digital marketing tools, and performance analytics is highly beneficial.
 </li>
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 Bachelor&rsquo;s degree in Marketing, Business Administration, or any related field.
 </li>
 </ul>
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Performance marketing

Faisalabad Realtors

We are looking for an enthusiastic Telemarketer to generate sales and appointments through outbound and inbound calls. The ideal candidate will be confident in communication, persuasive, and skilled at building rapport with potential clients.Key Responsibilities:<ul><li>Make outbound calls to potential customers to promote company products or services.</li><li>Explain features, benefits, and pricing to generate interest and sales leads.</li><li>Follow up on warm leads and maintain a professional relationship with clients.</li><li>Record customer information accurately in CRM or database.</li><li>Achieve daily and monthly call targets (e.g., 30&ndash;50 calls per day).</li><li>Schedule appointments for the sales team and update their visit plans.</li><li>Handle customer inquiries and provide accurate product information.</li><li>Maintain good communication and coordination with the sales department.</li><li>Provide daily reporting on calls made, leads generated, and conversions.</li></ul>Requirements:<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree (preferred).</li><li>Proven experience in telemarketing, customer service, or sales.</li><li>Excellent verbal communication and persuasion skills.</li><li>Confident, polite, and energetic personality.</li><li>Basic computer and data entry skills.</li><li>Ability to handle rejections and maintain a positive attitude.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Tele-Calls Representative

RECH INTERNATIONAL

About Rech International:Rech International is a growing healthcare and medical technology company specializing in Orthopedic and Neurosurgery solutions. We are committed to improving healthcare outcomes through innovative products, reliable service, and professional support to medical institutions across Pakistan.Position Overview:We are seeking a young and dynamic Biomedical Engineer or Pharmacist based in Faisalabad to join our Ortho and Neuro Division. The selected candidate will be responsible for assisting in surgeries, providing product demonstrations, and ensuring high-quality service and sales support to hospitals and surgeons in the region.Key Responsibilities:Assist surgeons during Orthopedic and Neurosurgery procedures for product handling and support.Conduct product demonstrations and training sessions for hospital staff.Provide technical service and maintenance for medical devices.Develop and maintain strong relationships with doctors, surgeons, and hospital teams.Achieve monthly and quarterly sales targets through effective client engagement.Submit regular reports on sales activities, service visits, and market feedback.Coordinate with the internal sales and service teams for smooth operations.Requirements :-Education: Bachelor&rsquo;s in Biomedical Engineering or Pharmacy (B.Pharm / Pharm D).Experience: 1&ndash;2 years in medical devices, orthopedic, or neuro product sales/service.Motorbike is mandatory for field travel within Faisalabad and nearby cities.For female candidates, the ability to manage field commute through alternative transportation arrangements is acceptableExcellent communication and presentation skills.Energetic, confident, and comfortable working in operation theatre environments.Passion for sales and healthcare technology.Core Competencies:Product and technical knowledgeField sales and relationship managementService and customer supportPresentation and training skillsProfessional integrity and accountabilityWhat We Offer:Competitive salary with performance-based incentives.Fuel and mobile allowance.Product and sales training opportunities.Career growth within a leading healthcare organization.Job Type: Full-timeWork Location: In person

Biomedical Engineer / Pharmacist (Ortho & Neuro)

Do Deliver Pvt Ltd

Job Purpose:The Rider is responsible for ensuring timely and accurate delivery of parcels, packages, and documents to customers while maintaining a high level of professionalism, customer satisfaction, and safety standards.Key Responsibilities:<ul><li>Deliver orders/parcels to customers as per the assigned schedule.</li><li>Ensure safe handling and accurate delivery of all items.</li><li>Collect proof of delivery (POD) and payments (if applicable) and submit to the concerned department.</li><li>Follow the company&rsquo;s delivery routes and time schedules.</li><li>Communicate effectively with dispatchers and supervisors regarding delays, issues, or route changes.</li><li>Maintain the assigned vehicle/bike in good condition and ensure all documentation (license, registration, insurance) is up to date.</li><li>Adhere to all traffic rules, company policies, and safety regulations.</li><li>Provide excellent customer service and represent Do Deliver in a professional manner.</li><li>Report any incidents, accidents, or maintenance requirements immediately to the supervisor.</li></ul>Requirements:<ul><li>Requirements:</li><li>Minimum qualification: Matric / Intermediate.</li><li>Valid motorcycle driving license.</li><li>Own motorcycle.</li><li>Prior experience in delivery/logistics preferred but not mandatory.</li><li>Good communication and time management skills.</li><li>Ability to work under pressure and meet deadlines.</li><li>Basic knowledge of local routes and areas.</li></ul>Job Type: Full-timePay: From Rs20,000.00 per monthWork Location: In person

Courier Rider - FSD

Explore 48+ Customer service representatives csr in Faisalabad this November. Find roles across top companies and apply now to boost your career.