call center representative Jobs in Faisalabad

call center representative

customer service representative (csr female) Jobs in Faisalabad

customer service representative (csr female)

customer service representatives (csr) Jobs in Faisalabad

customer service representatives (csr)

customer support assistant Jobs in Faisalabad

customer support assistant

ladies sales consultants Jobs in Faisalabad

ladies sales consultants

customer service representatives csr

ecommerce store

- Job Location: Al Najaf Colony, Jaranwala Road, Faisalabad- Strong phone contact handling skills and active listening.- Customer orientation and able to handle large volume of calls.- Excellent communication and presentation skills.- Ability to multi-task, prioritize and manage time effectively.- Handling the Sales Leads.- Hands-on knowledge of MS Office tools (Excel, Word).- Handling the Data Entry Management System.- Resolve Customer Complaints via phone, email or social media.- Ability to manage social media tasks.- Adding &amp; Editing product data accordingly time to time.Job Type: Full-timePay: Rs18,000.00 - Rs25,000.00 per month

CUSTOMER SERVICE REPRESENTATIVES (CSR)

EWDTech

Job Summary:We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. The CSR will be responsible for assisting customers, resolving inquiries, handling complaints, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, problem solver, and team player with a strong focus on customer satisfaction.Key Responsibilities:<ul><li>Handle inbound and outbound customer interactions via phone, email, chat</li><li>Respond promptly to customer inquiries and provide accurate information about products, services, and policies.</li><li>Resolve customer complaints and escalate complex issues to the appropriate department when necessary.</li><li>Maintain detailed records of customer interactions, feedback, and transactions in the system.</li><li>Process orders, forms, applications, and requests efficiently.</li><li>Follow communication procedures, guidelines, and best practices.</li><li>Provide feedback and suggestions to improve customer service processes.</li><li>Meet performance targets related to response time, customer satisfaction, and call handling.</li><li>Stay updated on company products, services, promotions, and policies.</li></ul>Qualifications &amp; Skills:<ul><li>Proven experience in a customer service role in CSR .</li><li>Strong verbal and written communication skills.</li><li>Excellent problem-solving and conflict-resolution abilities.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Patience and empathy when dealing with difficult customers.</li><li>Basic computer literacy and familiarity with CRM systems.</li><li>High school diploma or equivalent; a bachelor&rsquo;s degree is a plus.</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative (CSR Female)

Herbiotics health care

Location: Faisalabad (Canal Road) Company: Dermaclust Position: Logistics &amp; Follow-up ExecutiveAbout the Role: Dermaclust is seeking a responsible and organized Logistics &amp; Follow-up Executive to ensure smooth coordination between courier services and customers for timely and accurate parcel deliveries.Key Responsibilities:<ul><li>Coordinate with courier companies to ensure timely dispatch and delivery of parcels.</li><li>Follow up with customers regarding their deliveries and resolve related queries.</li><li>Maintain daily records of dispatched and delivered parcels.</li><li>Address delivery issues such as delays, returns, or misrouted shipments.</li><li>Work closely with the booking manager and call center representatives for seamless operations.</li><li>Ensure customer satisfaction by providing regular delivery updates.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (preferred) or Intermediate with relevant experience.</li><li>Prior experience in logistics, courier handling, or customer service is a plus.</li><li>Strong communication and problem-solving skills.</li><li>Ability to multitask and handle pressure in a fast-paced environment.</li><li>Proficiency in MS Excel and basic reporting.</li></ul>Salary Package: Competitive (based on experience)Interested candidates can send their CV to hr@herbiotics.com.pkJob Type: Full-timePay: From Rs25,000.00 per monthWork Location: In person

Logistics & Follow-up Executive

Location: Faisalabad Canal Road Company: Dermaclust Position: Booking ManagerAbout the Role: Dermaclust is looking for a dedicated and detail-oriented Booking Manager to oversee and manage parcel booking operations. The ideal candidate will ensure smooth and efficient booking processes while supervising the call center representatives handling parcel bookings.Key Responsibilities:<ul><li>Manage and monitor daily parcel booking operations.</li><li>Supervise and guide call center representatives in handling bookings.</li><li>Coordinate with courier partners to ensure timely dispatch of parcels.</li><li>Maintain accurate records of all bookings and deliveries.</li><li>Resolve booking-related queries and ensure customer satisfaction.</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree</li><li>Prior experience in booking, logistics, or call center management is an advantage.</li></ul>Salary Package: Competitive (based on experience)If you&rsquo;re ready to take charge and grow with us, send your CV to hr@herbiotics.com.pk .Job Type: Full-timePay: Rs20,000.00 - Rs25,000.00 per monthWork Location: In person

Booking Manager

Jazz

<div>
 
 
 Grade Level:
 
 L1/L2
 
 
 
 Location:
 
 Faisalabad
 
 
 
 Last date to apply:
 
 18th September 2025
 
 
 
 What is Experience Support Lead?
 
 
 
 The
 
 Experience Support Lead
 
 works closely with the Customer Experience and Sales Teams to enhance customer satisfaction and strengthen the overall outlook of the Jazz Franchises.
 
 
 This role reports to the
 
 Experience Support Manager,
 
 who is responsible for managing the overall Customer experience of Franchises within the assigned Region.
 
 
 
 What does Experience Support Lead do?
 
 
 
 As
 
 Experience Support Lead
 
 , you will be responsible for:
 
 
 
 Customer Experience Improvement:
 
 
 <ul>
 <li>
 Manage monthly Customer Experience KPIs
 </li>
 <li>
 Develop and implement roadmaps for franchise team development and system enhancements.
 </li>
 <li>
 Audit and optimize customer journeys at the franchise to simplify processes and enhance satisfaction.
 </li>
 </ul>
 
 
 Training &amp; Development:
 
 
 <ul>
 <li>
 Organize training sessions for franchise staff to strengthen customer service excellence.
 </li>
 </ul>
 
 
 Access Management
 
 :
 
 <ul>
 <li>
 Ensure proper access controls and compliance for franchise systems.
 </li>
 </ul>
 
 
 Case Management:
 
 
 <ul>
 <li>
 Monitor, manage, and close customer service cases effectively and maintain service level.
 </li>
 </ul>
 
 
 Franchise Pulse Visibility
 
 :
 
 <ul>
 <li>
 Provide stakeholders with visibility on franchise performance, trends, and customer pulse insights.
 </li>
 </ul>
 
 
 Franchise &amp; Stakeholder Management:
 
 
 <ul>
 <li>
 Collaborate with Franchise Owners, CCRs, and Area Managers to understand franchise dynamics.
 </li>
 <li>
 Motivate, counsel, and support franchise and customer channels in line with profitability models.
 </li>
 <li>
 Conduct regular franchise visits to ensure alignment and progress on initiatives.
 </li>
 </ul>
 
 
 Jazz is an equal-opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 
 
 Requirements
 
 
 
 
 
 What are we looking for and what does it require to be Experience Support Lead?
 
 
 
 We are looking for an individual who brings both expertise and passion for customer excellence:
 
 <ul>
 <li>
 Professional experience in managing customers and resolving service concerns.
 </li>
 <li>
 Proven track record in handling end-to-end customer query resolution and coordination.
 </li>
 <li>
 Strong knowledge of telecom products and hands-on expertise in customer management systems.
 </li>
 <li>
 Analytical mindset with the ability to identify improvement areas in customer experience.
 </li>
 <li>
 Skilled in stakeholder management and implementing standardized action plans.
 </li>
 <li>
 Leadership aptitude to balance franchise expectations with organizational goals for improved customer interaction.
 </li>
 <li>
 Proficient in MS Office, especially MS Excel.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Strong relationship management and vendor management capabilities.
 </li>
 
 
 </ul>
 
 Benefits
 
 
 
 
 
 Why join Jazz?
 
 
 
 As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 
 
 Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
 
 
 As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
 
</div>

Experience Support Lead

IT Empire Private Limited

Job Title: Customer Support AssistantLocation: Peoples colony 2, Faisalabad Job Type: Full-TimeJob Summary:We are looking for a Customer Support Assistant to provide excellent service and support to our customers. The ideal candidate will handle inquiries, resolve issues, and ensure customer satisfaction by delivering prompt, professional, and friendly assistance across various communication channels.Key Responsibilities:<ul><li>Respond to customer queries via phone calls, emails, live chat, or social media.</li><li>Provide accurate information about products, services, and company policies.</li><li>Assist customers in placing orders, processing payments, or resolving account-related issues.</li><li>Handle complaints with professionalism and escalate complex cases to the relevant department.</li><li>Maintain detailed records of customer interactions, feedback, and actions taken.</li><li>Follow up with customers to ensure their issues are resolved and they are satisfied with the service.</li><li>Collaborate with internal teams to address recurring concerns and improve customer experience.</li><li>Meet or exceed daily/weekly performance targets for response time, resolution rate, and customer satisfaction.</li></ul>Requirements:<ul><li>High school diploma or equivalent; Bachelor&rsquo;s degree in Business, Communication, or related field preferred.</li><li>Previous experience in customer service, call center, or client support roles is a plus.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and active listening abilities.</li><li>Ability to remain calm and professional under pressure.</li><li>Proficiency in using CRM software, Microsoft Office, and email/chat tools.</li><li>Flexible to work in rotational shifts, weekends, or holidays if required.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Faisalabad Peoples Colony No.2: Reliably commute or planning to relocate before starting work (Required)</li></ul>Location:<ul><li>Faisalabad Peoples Colony No.2 (Required)</li></ul>Work Location: In person

Customer Support Assistant

IQ Food Industries

We are seeking an experienced and results-driven Regional Sales Manager to lead our sales operations in the Faisalabad region. The ideal candidate will have a strong background in the FMCG sector and a proven track record of driving sales growth, managing distribution networks, and leading high-performing sales teams. This is a pivotal role in expanding our market presence and achieving aggressive sales targets in one of Pakistan's key metropolitan areas.Responsibilities<ul><li>Sales Strategy &amp; Execution: Develop and implement strategic sales plans to achieve and exceed monthly and annual sales targets for the Faisalabad region.</li><li>Team Leadership: Lead, mentor, and motivate a team of Area Sales Managers and sales representatives to ensure optimal performance and professional growth.</li><li>Distribution Management: Manage and expand the regional distribution network, building strong, long-term relationships with key distributors, wholesalers, and retailers.</li><li>Market Analysis: Conduct regular market visits and competitor analysis to identify new business opportunities, market trends, and competitive threats.</li><li>Performance Monitoring: Monitor sales performance metrics, analyze data, and provide accurate forecasts and reports to senior management.</li><li>Collaboration: Oversee promotional activities and marketing campaigns, ensuring effective execution at the ground level.</li><li>Budget Management: Manage the regional sales budget efficiently and ensure all activities comply with company policies and ethical standards.</li><li>Product Presence: Ensure consistent product availability and visibility across all retail channels, including general trade and modern trade outlets.</li></ul>Required Skills<ul><li>Education: Bachelor's degree in Business Administration, Marketing, or a related field.</li><li>Experience: A minimum of 5-7 years of progressive experience in sales, with at least 2-3 years in a managerial role within the FMCG sector in Faisalabad. Experience in food or food-related products is a significant plus.</li><li>Track Record: Proven ability to meet or exceed sales targets and drive market share growth.</li><li>Leadership: Strong leadership, team management, and mentoring abilities.</li><li>Analytical Skills: Excellent data analysis, problem-solving, and decision-making skills.</li><li>Communication: Exceptional negotiation, communication, and interpersonal skills.</li><li>Market Knowledge: In-depth understanding of the Faisalabad market, including consumer behavior, distribution channels, and competitive landscape.</li><li>Technical Proficiency: Competency in using CRM software and MS Office Suite (e.g., Excel, PowerPoint).</li><li>Mobility: Willingness to travel extensively within the region to visit markets and distributors.</li></ul>Job Type: Full-timePay: Rs500,000.00 - Rs800,000.00 per monthWork Location: On the road

Regional Sales Manager (FMCG) - Punjab, Pakistan

Explore 54+ Customer service representatives csr in Faisalabad this October. Find roles across top companies and apply now to boost your career.