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customer success specialist

customer support

BEM FUNDING

<div>
 
 
 Customer Support Specialist- English Speaker
 
 
 
 
 
 
 
 Role Overview:
 
 The successful candidate will provide exceptional customer service by handling inquiries, resolving issues, and maintaining high customer satisfaction. This role involves direct interaction with customers through various communication channels.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 Respond to customer inquiries via email, live chat and Discord.
 
 
 Resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
 
 
 Maintain customer records by updating account information accurately.
 
 
 Provide accurate, valid, and comprehensive information by using the right methods/tools.
 
 
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
 
 
 Keep abreast of new product information and upcoming product changes.
 
 
 Collaborate with the technical team to resolve any technical issues faced by customers.
 
 
 Participate in creating helpful customer service content like FAQs, instructional materials, and videos.
 
 
 
 
 
 
 Technical Skills Required:
 
 
 
 Proficiency in English with at least a C1 level according to the Common European Framework of Reference for Languages (CEFR), ensuring effective communication in a variety of customer interactions.
 
 
 Proficiency in CRM software and customer support tools.
 
 
 Strong communication skills, both written and verbal.
 
 
 Ability to multitask, prioritize, and manage time effectively.
 
 
 High emotional intelligence to deal with different types of customers calmly and professionally.
 
 
 Knowledge of administrative procedures and systems such as managing files and records.
 
 
 
 
 
 
 Desirable Skills:
 
 
 
 Experience in handling technical support queries.
 
 
 Multilingual capabilities to cater to a diverse customer base.
 
 
 Previous experience in customer service or a related field.
 
 
 
 
</div>

Customer Support Specialist

Slayz

<div>
 
 
 Customer Support Manager
 
 
 
 📍 Location: Hybrid (4 Days in Office, 1 Day Remote)
 
 
 ⏳ Job Type: Full Time
 
 
 
 
 
 🍋
 
 About Slayz
 
 
 
 Slayz is a new kind of FinTech. We are here to make money better.
 
 
 We are building Turkey&rsquo;s most intuitive, engaging, and fun financial app. It is a platform that helps people make smarter decisions, feel confident with money, and stay engaged every step of the way. With FinTech roots and a bold vision, Slayz blends clarity with creativity to reshape how finance is experienced.
 
 
 
 
 
 🙌
 
 What You&rsquo;ll Do?
 
 
 
 &bull; Lead and grow the Customer Support team to deliver world-class service.
 
 
 &bull; Define processes and metrics to ensure fast, empathetic, and effective support.
 
 
 &bull; Oversee inquiries across E-Mail, In-App Chat, and Social Media.
 
 
 &bull; Collaborate with product, compliance, and operations to solve systemic issues.
 
 
 &bull; Train and mentor team members to embody the Slayz support culture.
 
 
 &bull; Build and optimize the FAQ and Help Center to reduce friction for users.
 
 
 
 
 
 🧠
 
 Who You Are?
 
 
 
 &bull; Strong leadership skills with experience managing support teams.
 
 
 &bull; Great communication skills in both Turkish and English.
 
 
 &bull; Data-driven mindset &mdash; you track response times, satisfaction scores, and ticket trends.
 
 
 &bull; Familiar with customer support tools like Zoho Desk.
 
 
 &bull; Proactive problem-solver who thrives in a fast-paced environment.
 
 
 
 
 
 ✨
 
 Bonus Points
 
 
 
 &bull; Previous management experience at a startup or FinTech.
 
 
 &bull; Knows the basics of investing and financial products.
 
 
 &bull; Has a track record of scaling support teams and processes.
 
 
 &bull; Experience using AI tools to improve efficiency and team performance.
 
 
 &bull; Walk into the interview with the Slayz App already downloaded and explored.
 
 
 
 
 
 🚀
 
 Why Join Slayz?
 
 
 
 &bull; Be part of a fast growing FinTech building something ambitious.
 
 
 &bull; Hybrid work environment: 4 Days in Office, 1 Day Remote.
 
 
 &bull; Help shape the financial literacy of a new generation.
 
 
 &bull; Real impact, fast decisions, and no corporate noise.
 
 
 &bull; Our office is in Akmerkez Etiler. Seriously, it is in an iconic spot.
 
 
 &bull; We provide transportation and meal support.
 
 
 &bull; You will get a MacBook and a full monitor setup.
 
 
 &bull; Gaming area with the best PS5 screen experience you have ever seen.
 
 
 
 
 
 
 Ready to lead the future of support in finance? Apply now and join us at Slayz. 🍋
 
 
</div>

Customer Support Manager

Merter Fashion Center

Job Description&middot;Respond and initiate calls to our existing customers.&middot; Respond to customer requests from our e-commerce site and social media (Whatsapp, Instagram, Facebook, etc.) accurately, quickly and effectively.&middot; Listen &amp; Resolve to customers&rsquo; concerns, issues and questions.&middot; Enhance our online presence by identifying and engaging potential customers to effectively promote the company.&middot; Maintaining a positive, empathetic, and professional attitude toward customers at all times.&middot; Acknowledging and resolving customer complaints.&middot; Open new customer accounts on the CRM and website.&middot; Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.&middot; Recommend possible products to meet the customers&rsquo; needs.&middot; Filter and transfer customers and to online sales department.&middot; Prepare customer reports by gathering data collected during customer interactions.&middot; Ensure customer satisfaction and provide professional customer support.Skills and QualificationSome of the key skills for a customer service representative are:&middot; Personable and attentive&middot; Strong communication skills&middot; Strong interpersonal skills&middot; Strong non-verbal communicator&middot; Familiar with the software used to connect with customers and gather their information.&middot; Experience working with customer support.&middot; Knowledge of applicable products and markets.* English, Turkish, Spanish, Arabic and French speaker.Job Type: Full-timeLanguage:<ul><li>Fran&ccedil;ais (Preferred)</li><li>Spanish (Preferred)</li><li>Arabic (Preferred)</li><li>Italian (Preferred)</li></ul>

Customer Support Representative (work from office)

LaLaMove

<div><div><div>Lalamove (https://www.lalamove.com) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since. 
</div><div></div> 
<div>Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates. 
</div><div></div> 
<div>Office location: 4. Levent, Istanbul</div></div>
<div><div><h3 class="jobSectionHeader">What You&rsquo;ll Do:</h3><ul><li><ul><li>
Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat</li><li>
Support frontline CS operation teams to ensure operational excellence and excellent customer service.</li><li>
Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed</li><li>
Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.</li><li>
Complete ad-hoc assignments from CX Functional team.</li><li>
Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)</li></ul></li></ul></div></div> 
<div></div>
<div><div><h3 class="jobSectionHeader">
Requirements:</h3><ul><li><ul><li>
Advanced skill in Excel &amp; PowerPoint</li><li>
Good Communication Skills in both Turkish and basic communication in English</li></ul></li></ul></div></div></div>

Customer Service Associate

Lalamove

<div>
 Lalamove ( https://www.lalamove.com ) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.
 
 
 Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates.
 
 
 Office location: 4. Levent, Istanbul
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat
 </li>
 <li>
 Support frontline CS operation teams to ensure operational excellence and excellent customer service.
 </li>
 <li>
 Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed
 </li>
 <li>
 Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
 </li>
 <li>
 Complete ad-hoc assignments from CX Functional team.
 </li>
 <li>
 Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Advanced skill in Excel &amp; PowerPoint
 </li>
 <li>
 Good Communication Skills in both Turkish and basic communication in English
 </li>
 </ul>
</div>

Future Electronics

Looking for a challenging new role and career development as a:CUSTOMER SERVICE REPRESENTATIVE-TEMPORARYIf the answer is yes, then Future Electronics wants to hear from you! We are currently looking to employ a temporary Customer Service Representative in Istanbul, Turkey.We know our employees are what make us great, that's why we constantly develop and motivate our talent with world class organizational development in order to learn and achieve our goals together Successful applicants will gain a highly competitive salary, full training and a range of benefits.Working days are Monday to FridayJob Outline:The prime responsibility of the role is to ensure that customers&rsquo; expectations both internal and external alike are achieved, which involves the confirmation of each stage of the order within the system to ensure all is compliant and accurate.This is a key role within the sales team working with the needs of external customers and meeting the requirements of the internal department and company needs. The ability to be able to communicate concisely and clearly with sales personnel, advising and updating them of changes is essential in this role.What the role involves:<ul><li>Order management to include but not limited to:</li></ul>- Order entry and changes; Ensure part creates are actioned- Expedites and follow through to completion liaising with MSR team- Ensure value added services have been actioned, with DC or Future Plus.- Manage any exceptions with sales personnel when stock is shipping whether orders can be shipped or returned to stock- Obtain Proof of Deliveries where requested- Manage returns from customers and ensure credits are raised efficiently<ul><li>Hold a clear appreciation of Future&rsquo;s vision and corporate objectives and ensures work activities are aligned accordingly</li><li>Maintain the monthly and daily reports for the sales personnel within the sales office in order to act as a source of reference as to the level of sales achieved versus target and highlight inconsistencies affecting orders to be shipped.</li><li>Maintain communication between operational departments i.e. Marketing and Sales etc.</li><li>Raise credit, debit paperwork, and pass to accounts to ensure that it is actioned efficiently</li><li>Accept all incoming calls and respond with relevant action as required.</li><li>Follow up with NCNR paperwork with Strategic Account Managers.</li><li>Undertake regular communication with line manager and actively prepare for annual and bi-annual appraisals</li><li>Ensures up to date with the latest system changes and all associated business-related changes affecting the organisation</li><li>As and when required, support customer specific programmes and provide co-ordination for certain projects such as but not limited to web queries.</li><li>Additional projects or duties as management at times may require</li></ul>Do you have:<ul><li>Ideally educated to senior schooling</li><li>Excellent communication and interpersonal skills</li><li>Fluent in English, fluent French is an advantage, basic Hebrew is an advantage</li><li>Highly organised and accurate, able to work under pressure and maintain extensive attention to detail</li><li>Computer literacy, particularly in excel is an advantage</li><li>Previous B2B sales experience in a fast-paced environment would be considered an asset but is not a prerequisite</li></ul>To Apply send your CV to nik.rodway@futureelectronics.comHeadquartered in Montreal and operating in 150 locations in 40 countries around the world, Future Electronics has earned an impressive reputation for providing outstanding service and developing efficient, comprehensive global supply chain solutions.The company&rsquo;s success is largely built upon its commitment to maintain close business partnerships with suppliers and customers, coupled with the strength of its commercial and technical competencies through all stages of the design-production cycle.Future Electronics is globally integrated, supported by one IT infrastructure which provides real time inventory availability and access, while enabling full integration of operations, sales and marketing worldwide.Future Electronics boasts the most knowledgeable sales team and provides the most advanced engineering/design capabilities and technical solutions, award-winning customer service, best-in-class global trade compliance program, and the largest available-to-sell inventory in the world.Offering the industry&rsquo;s highest level of overall service, including customer-specific programs and processes, and worldwide e-commerce support, the company&rsquo;s mission is always to Delight the Customer&reg;.On September 14th, 2023, it was announced that Future Electronics would be joining forces with WT Microelectronics to deliver long-term, sustainable value to all relevant stakeholders including customers, suppliers, employees, and shareholders through the combination of two highly complementary organizations. The two organizations will continue to operate independently pending regulatory approvals.Equality, Diversity, and InclusionWe are committed to Equality, Diversity, and Inclusion. We recruit the &lsquo;best person for the job&rsquo; regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability creating an inclusive working environment and culture for all our employees.Job Types: Full-time, PermanentExperience:<ul><li>Customer Service: 3 years (Required)</li></ul>Language:<ul><li>Turkish (Required)</li><li>English (Required)</li></ul>Location:<ul><li>&#305;stanbul (Required)</li></ul>

Customer Service Representative

Randstad Türkiye

<div>
 
 We are looking for a
 
 Customer Service Specialist
 
 for our business partner, a global company operating in the packaging manufacturing sector.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Manage order book for a given range of customers accounts as per established processes, rules, ways of working and policies including trade compliance.
 </li>
 <li>
 Analyze and enter customers orders, call-offs and forecast in the systems while ensuring data integrity. (prices sales conditions, MOQs, lead-times&hellip;)
 </li>
 <li>
 Engage as necessary with demand planners, commercial team and customers to understand demand trend.
 </li>
 <li>
 Integrate and execute customers&rsquo; specifics conditions. (packing instruction, shipment calendar etc&hellip;)
 </li>
 <li>
 Confirm orders and delivery dates.
 </li>
 <li>
 Manage sensitive phases of product life-cycle e.g. product launch, promotions, phasing out.
 </li>
 <li>
 Coordinate shipment preparation, pick-up together with sites customers and logistics providers and track until final delivery completion.
 </li>
 <li>
 Create and issue invoices, manage credit notes.
 </li>
 <li>
 Keep constant contact with customers and sites to ensure perfect match between customer requested delivery dates and actual supply plans.
 </li>
 <li>
 Pro-actively engage with customers to inform them about order book status.
 </li>
 <li>
 Negotiate delivery dates with sites and communicate to customers.
 </li>
 <li>
 Find solutions to problems and to respond quickly to customers inquiries and change and escalate when appropriate.
 </li>
 <li>
 Measure, analyze and customers on-time in full, response time performance, backlog and backorders, delivery lead-times and stock aging.
 </li>
 <li>
 Prepare reporting as necessary, support and participate to operational reviews with customers.
 </li>
 <li>
 Leverage system, tools and automated report to increase order-to-delivery process efficiency and effectiveness.
 </li>
 <li>
 Establish and maintain efficient relationships with customers, commercial team, factories and supply chain organization.
 </li>
 <li>
 Communicate as appropriate with all stakeholders.
 </li>
 <li>
 Provides inputs to contracts e.g. logistics parameters and ways of working.
 </li>
 <li>
 Create and maintain master data for defined perimeter. (minimum order quantities, prices, delivery calendars)
 </li>
 <li>
 Initiate or contribute to customers service structural initiatives. (ex: act on net promoter score results, reduce lead-times, improve processes, systems and process efficiency, etc&hellip;)
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 1 years minimum experience in a customer service or commercial. support function in an international environment.
 </li>
 <li>
 Advanced understanding of supply chain management.
 </li>
 <li>
 Customer and solution-oriented.
 </li>
 <li>
 Ability to operate in a multi-sites network in an environment still under construction.
 </li>
 <li>
 Analytical skills.
 </li>
 <li>
 Advanced knowledge of MS office. (excel, powerpoint)
 </li>
 <li>
 Fluent in English.
 </li>
 </ul>
 
 
</div>

Customer Services Specialist

Explore 777+ Customer support in Istanbul this September. Find roles across top companies and apply now to boost your career.

777 customer support jobs IN Istanbul

Customer Support Specialist

Customer Support Manager

Customer Support Representative (work from office)

Customer Service Associate

Customer Service Associate

Customer Service Representative

Customer Services Specialist