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account management team manager

customer support manager

LSEG

<div>
 
 Position Summary
 
 
 
 This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Manager plays a key role in enhancing customer experience by leveraging a network of experts across LSEG and ensuring customers&rsquo; business objectives are achieved though full utilization of solutions into the daily workflow of end-users.
 
 
 
 Role Responsibilities
 
 
 
 <ul>
 <li>
 Drives Customer Value: Actively identifies opportunities to enhance customer outcomes and deliver measurable value for LSEG, including language-specific support initiatives.
 </li>
 <li>
 Operational Insight &amp; Risk Awareness: Participates in regular reviews of renewal opportunities and operational dashboards to monitor account health and flag potential risks.
 </li>
 <li>
 Personal Engagement: Builds rapport across varied customer personas, tailoring communication and support to meet diverse needs.
 </li>
 <li>
 Needs-Based Solutioning: Coordinates with internal teams to align LSEG solutions with customer challenges, including workflow optimisation and shared mailbox best practices.
 </li>
 <li>
 Market Awareness: Considers regional market dynamics and customer feedback to inform engagement strategies.
 </li>
 <li>
 Internal Collaboration: Shares customer insights and feedback with product and account teams, contributing to Quarterly Connect presentations and strategic planning.
 </li>
 <li>
 Promote insights relevant to customers&rsquo; workflow and act as a voice of the customer internally, feeding back their experiences
 </li>
 <li>
 Provide access to the customer and act as &lsquo;quarterback&rsquo; to ensure LSEG delivers on sales commitments
 </li>
 <li>
 Shepherd customers to support channels available as part of the value LSEG provides
 </li>
 <li>
 Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account Managers
 </li>
 <li>
 Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process
 
 
 </li>
 </ul>
 
 Qualifications And Experience Required
 
 
 
 
 Proficiency in French and English language is required
 
 
 
 Fluency in Italian or Arabic language is an advantage
 
 
 
 Required University Degree Or Relevant Work Experience Equivalent
 
 
 
 Strong Microsoft Office proficiency
 
 
 Strong problem-solving skills
 
 
 Agility to adapt and excel in a fast paced environment.
 
 
 Strong understanding of customers' business model
 
 
 Significant Product and Workflow Expertise (e.g. knowledge of financial modeling, excel, MS Office); knowledge of trading floor tech/ data apps
 
 
 Strong customer service skills
 
 
 Others: Presentation skills (verbal &amp; written); Strong interpersonal skills; ability to organize and execute a sales plan; ability to use MIS systems
 
 
 
 Training Or Related Experience Preferred
 
 
 
 College/ university degree or relevant work experience equivalent required
 
 
 
 Why Join Us?
 
 
 
 A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging, Plus an Employee Referral Bonus Scheme
 
 
 Constant Learning: 90 Day On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic data
 
 
 Professional Development: Quarterly Connects to ensure you meet your Goals &amp; Objectives
 
 
 Focus on Wellbeing ; A hybrid working model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Daily "Me Hour", Annual wellness allowance
 
 
 Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising
 
 
 Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
 
 
 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
 
 
 Our purpose is the foundation on which our culture is built. Our values of
 
 Integrity, Partnership
 
 ,
 
 Excellence
 
 and
 
 Change
 
 underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
 
 
 Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
 
 
 We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
 
 
 You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
 
 
 LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
 
 
 Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 
 
 If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
</div>

Customer Success Manager with French

51Talk Headquarters

<div>
 
 
 
 About Us
 
 
 
 
 51Talk is a leading international EdTech company known for providing top-quality English language education. We are a dynamic organization with a solid global presence dedicated to making English learning accessible and enjoyable. With a team of over 30,000 dedicated employees and more than 15 branches worldwide, we are committed to delivering exceptional educational experiences. You will be essential in leading our customer service function, drive service excellence, and ensure outstanding customer experiences.
 
 
 
 
 
 
 Job Title:
 
 Customer Service Manager
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage multiple customer service teams through their Team Leads to achieve service excellence and retention targets.
 </li>
 <li>
 Define customer care strategies and implement operational frameworks that align with business objectives.
 </li>
 <li>
 Oversee service performance metrics (response rate, resolution time, customer satisfaction, retention) and provide coaching to Team Leads.
 </li>
 <li>
 Collaborate with cross-functional teams (Academic, Sales, Product) to optimize the student experience and drive continuous improvement.
 </li>
 <li>
 Handle escalated issues and deliver sustainable solutions for high-impact cases.
 </li>
 <li>
 Develop and maintain SOPs, service standards, and knowledge bases to ensure consistency and scalability.
 </li>
 <li>
 Drive adoption of tools and technologies (CRM, analytics dashboards, automation/AI tools) to improve efficiency.
 </li>
 <li>
 Generate and present service performance reports with actionable insights to senior management.
 </li>
 <li>
 Build a strong service culture that emphasizes accountability, collaboration, and continuous learning.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Minimum 5 years of experience in customer service or education-related fields, with at least 3 years in a managerial role leading teams and supervisors.
 </li>
 <li>
 Strong leadership, communication, and problem-solving skills with the ability to influence cross-functional stakeholders.
 </li>
 <li>
 Proven success in driving customer experience improvements and achieving service performance targets.
 </li>
 <li>
 Familiarity with CRM systems, reporting dashboards and service automation tools.
 </li>
 <li>
 Customer-oriented mindset with a passion of education and team development.
 </li>
 <li>
 Proficiency in both English and Arabic languages.
 </li>
 <li>
 Bachelor's Degree and above in relevant field.
 </li>
 </ul>
</div>

Customer Service Manager

Incorta

<div>
 Incorta is a next-generation data analytics and business intelligence platform that excels at rapidly delivering business value from transactional data, this is the first real breakthrough in data analytics in 20 years. We provide an integrated end-to-end data experience, from data acquisition and enrichment to visualizing and sharing results. Our platform cuts project implementation time from months to weeks provides revolutionary query speed and maintains a unified, single source of truth for multiple workloads including business intelligence, analytics, and machine learning. Fully 90% of companies that try Incorta become customers, and over 98% of our customers are still with us. Our cloud-based service widens our reach into businesses of all sizes. There is simply no other analytics solution that is as cost-effective, agile, and impactful.
 
 
 As a
 
 Customer Support Engineer
 
 at Incorta, you will play a vital role in ensuring customer success by providing world-class post-sales support. You will act as the primary point of contact for our customers, resolving technical issues, troubleshooting complex challenges, and guiding them to get the most value out of Incorta&rsquo;s platform. In this role, you will also serve as a trusted advisor and advocate for customer needs, collaborating with internal teams to drive resolutions and improve the overall customer experience.
 
 
 
 YOU WILL
 
 
 
 <ul>
 <li>
 Deliver day-to-day technical support to Incorta&rsquo;s EMEA customers via phone, email, and other channels.
 </li>
 <li>
 Troubleshoot and resolve complex issues related to installation, upgrades, performance, and clustering.
 </li>
 <li>
 Research and analyze incidents and service requests, developing effective and timely solutions.
 </li>
 <li>
 Contribute to and enrich Incorta&rsquo;s internal and external Knowledge Base and user community.
 </li>
 <li>
 Collaborate with cross-functional teams on projects, providing input on support requirements for new tools and features.
 </li>
 <li>
 Demonstrate strong communication skills to effectively manage customer expectations and ensure satisfaction.
 </li>
 <li>
 Show commitment to areas of strategic importance, contributing to continuous improvement in support services.
 
 
 </li>
 </ul>
 
 YOU HAVE
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Computer Engineering, or a related field.
 </li>
 <li>
 3+ years of total technical experience, with at least 2 years in a customer support role.
 </li>
 <li>
 Excellent analytical and troubleshooting skills.
 </li>
 <li>
 Strong experience in setting up and troubleshooting clusters and environments involving Linux, Tomcat, WebLogic, Zookeeper, Spark, Hilex, and Kafka.
 </li>
 <li>
 Knowledge of SQL.
 </li>
 <li>
 Exceptional verbal and written communication skills in English.
 
 
 </li>
 </ul>
 
 NICE TO HAVE
 
 
 
 <ul>
 <li>
 Experience with BI tools such as Tableau, MicroStrategy, Power BI, or similar.Solid experience in Python programming.
 </li>
 <li>
 Experience supporting analytics and BI software products.
 </li>
 <li>
 Knowledge of Oracle ERP (E-Business Suite).
 </li>
 <li>
 ITIL V3 Foundation or relevant technical certifications.
 
 
 </li>
 </ul>
 We could tell you that we&rsquo;re building something that truly optimizes the way business intelligence is done. We could also tell you that we&rsquo;re backed by marquee VC's such as Google Ventures and Kleiner Perkins. Or even the fact that we were named one of Inc. Magazine&rsquo;s Best Workplaces of 2022 while also being the only vendor to be recognized in the 2022 Gartner&reg; Magic Quadrant&trade; and the 2022 Gartner&reg; Market Guide. All true, but the real reason you will want to come work for Incorta is that you&rsquo;ll be part of an early team that is building a game-changing analytics product that will allow companies to answer complex questions in seconds...not days or weeks like the current solutions.
 
 
 Incorta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
</div>

Customer Support Engineer, EMEA

dubizzle Egypt

<div>
 dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Customer Support Executive, you will be responsible for helping the users with their concerns, inquiries and suggestions. You will also be responsible for delivering the company's point of view to the clients and delivering the voice of the customers to the company management.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Communicate with clients through various channels (Live chat, Email, Ticket form, Facebook Messages, Twitter &amp; Instagram) and provide product and service information by resolving product and service problems;
 </li>
 <li>
 Generate sales leads that develop into new customers;
 </li>
 <li>
 Improve customer service experience and help create engaged customers;
 </li>
 <li>
 Take ownership of customers' issues and follow problems through to resolution;
 </li>
 <li>
 Keep accurate records and document customer service actions and discussions;
 </li>
 <li>
 Analyse statistics and compile accurate reports;
 </li>
 <li>
 Maintain an orderly workflow according to priorities;
 </li>
 <li>
 Take ownership of client issues, coordinate with concerned departments and follow problems through to resolution
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in business management, marketing, sales, or any other relevant subject
 </li>
 <li>
 Experience
 </li>
 <li>
 At least 2-3 years of experience in a Customer Support or Live chat support role;
 </li>
 <li>
 Experience using help desk software and remote support tools (Zendesk, Freshdesk, etc)
 
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Knowledge of company products, workflow &amp; services
 </li>
 <li>
 Language expertise (read, write, understand) Arabic
 </li>
 <li>
 Very good command of the English language
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Proficiency with computers and strong typing skills
 </li>
 <li>
 Strong problem-solving and troubleshooting skills
 </li>
 <li>
 Excellent communication skills;
 </li>
 <li>
 Good multitasking skills;
 </li>
 <li>
 Strong organisational skills
 
 
 
 </li>
 </ul>
 
 Traits
 
 
 
 <ul>
 <li>
 Passion for ensuring a world-class user support experience
 </li>
 <li>
 Quick learner and adaptable to learning new processes, concepts, and skills
 </li>
 <li>
 Skilled problem-solver and multi-tasker
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Customer Support Executive

Americana Restaurants

<div>
 
 
 Who we are?
 
 
 
 Americana Restaurants is a leading restaurant operator and food &amp; beverage platform in the MENA region. With a legacy that dates back to 1964, we&rsquo;ve grown to represent and manage some of the world&rsquo;s most beloved restaurant brands&mdash;including KFC, Pizza Hut, Hardee&rsquo;s, Krispy Kreme, and many more&mdash;across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region.
 
 
 As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team.
 
 
 
 Assistant Sales &amp; Catering Manager
 
 
 
 We&rsquo;re looking for a proactive and customer-focused Assistant Sales &amp; Catering Manager to support the execution of sales and catering strategies across our restaurant network. You&rsquo;ll help drive business growth by managing client relationships, coordinating catering operations, and supporting the delivery of sales targets.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Support the development and execution of sales and catering plans
 </li>
 <li>
 Assist in managing key client relationships and daily sales activities
 </li>
 <li>
 Coordinate catering orders, logistics, and ensure timely service delivery
 </li>
 <li>
 Help track sales performance, generate reports, and analyze trends
 </li>
 <li>
 Contribute to customer engagement, satisfaction, and retention
 </li>
 <li>
 Ensure execution of promotional campaigns and events
 </li>
 </ul>
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Sales, Marketing, or related field
 </li>
 <li>
 5&ndash;7 years of experience in sales, catering, or hospitality
 </li>
 <li>
 Strong coordination and client service skills
 </li>
 <li>
 Attention to detail, with ability to manage multiple priorities
 </li>
 <li>
 Excellent communication and organizational skills
 </li>
 </ul>
 
 
</div>

Assistant Sales & Catering Manager

Diversey

<div>
 
 
 Account Manager &ndash; Diversey (Solenis Group)
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Service existing customer programs and provide troubleshooting support when needed.
 </li>
 <li>
 Identify and act on sales and growth opportunities on an ongoing basis.
 </li>
 <li>
 Cross-sell and range-sell by promoting the full range of Diversey products and services to expand customer portfolios and increase sales volume with existing accounts.
 </li>
 <li>
 Manage day-to-day sales activities and build strong relationships with customers and potential business associates to promote Diversey&rsquo;s solutions.
 </li>
 <li>
 Manage all pricing within the assigned territory in line with company objectives.
 </li>
 <li>
 Provide field support by visiting customers to increase business potential and grow the customer base.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Chemistry, Chemical Engineering, or related field.
 </li>
 <li>
 Previous experience in
 
 Quality, Technical Sales, or Chemical background
 
 is preferred.
 </li>
 <li>
 Strong communication and relationship-building skills.
 </li>
 <li>
 Ability to identify sales opportunities and drive business growth.
 </li>
 <li>
 Problem-solving mindset with a customer-focused approach.
 </li>
 </ul>
 
 📩
 
 You can apply here through the link:
 
 
 
 https://solenis.wd1.myworkdayjobs.com/Solenis/job/Cairo-Egypt/Accounts-Manager_R0023947
 
</div>

Account Manager

Amazon

<div>
 
 Description
 
 
 
 The RME Manager role is an integral part of the Amazon operations and will be responsible for all facilities maintenance tasks through direct reports and via third party contractors.
 
 
 Position is a crucial to enable our Operations team to work on our Customers experience.
 
 
 
 Duties
 
 
 
 The RME Manager is the direct superior of the Facilities team. Ensures safety focus by training, developing and coaching the team. Takes care of the high availability of the equipment by ensuring that all preventive maintenance is carried out and internal processes and procedures are created / maintained.
 
 
 
 Main Obligations
 
 
 
 <ul>
 <li>
 Lead, support and mentor the team based on identified barriers that ensures the team is working safely, with high standards and effectively.
 </li>
 <li>
 Ensure team expertise through training.
 </li>
 <li>
 Identifying root causes of problems and providing remedies
 </li>
 <li>
 Main deputy for the RME manager when he/she is not on site.
 </li>
 <li>
 Ensure, in cooperation with the team, compliance with safety regulations and record-keeping of activities performed
 </li>
 <li>
 Implement Amazon standards and focus on preventive maintenance to ensure a high level of equipment availability for our internal customers.
 </li>
 <li>
 Manage and support the training program for the team.
 </li>
 <li>
 Report all work related to technical, safety, operations, team on time
 </li>
 <li>
 Manage local projects and support construction projects assigned by the manager.
 </li>
 <li>
 Be prepared to work shifts to stay in touch with your team and your daily work.
 
 
 </li>
 </ul>
 The RME Manager in all daily business activities as well as project initiatives and will participate, lead teams within the department and including contractors overseeing and supervision
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Dedicated to supporting working in a safe, customer-focused manner; and must be highly self-motivated and customer-centric.
 </li>
 <li>
 in depth awareness of maintenance and reliability KPIs and equations management coordinating and leading between its different sections.
 </li>
 <li>
 Develop and design solutions to difficult problems, manage outside contractors and be on call for emergencies.
 </li>
 <li>
 Handle multiple projects and daily activities, meet deadlines and develop plans on how to achieve departmental and distribution goals.
 </li>
 <li>
 Ensuring that all safety programs and procedures are followed, develop and maintain preventative maintenance programs and good working relationships with operations.
 </li>
 <li>
 Ensuring compliance adherence within the required regulations for team and associated assets.
 </li>
 <li>
 Able to develop, set and track budgets with cost effectiveness.
 </li>
 <li>
 Mentor all team members by motivating and providing direction to help them achieve their goals and make a consistent effort to go above and beyond.
 </li>
 <li>
 The RME Area Manager promotes and conducts good housekeeping.
 </li>
 <li>
 Develop training plans for team.
 </li>
 <li>
 Assure Preventive Maintenance Programs compliance and update.
 </li>
 <li>
 Ability to install maintain, and troubleshoot power distribution systems, branch circuits,lighting systems, transformers, and wiring methods and materials, with the team
 </li>
 <li>
 Ability to install, maintain, and troubleshoot photo eye components, motor starters, relays, limit switches, proximity sensors, timers, servo drives and frequency inverters etc. With the team
 </li>
 <li>
 Knowledge of Material handling systems equipment and its trouble shooting.
 </li>
 <li>
 Develop and maintain good working relationships across all levels in the organization.
 </li>
 <li>
 Ability to provide enriched feedback to enhance individual performance.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in electrical or mechanical engineering, engineering technology or equivalent
 </li>
 <li>
 Knowledge of Computerized Maintenance Management System programs
 </li>
 <li>
 7+ years of project management and implementation experience
 </li>
 <li>
 8+ years of team leadership experience
 </li>
 <li>
 Experience with preventive maintenance procedures, industrial electrical, industrial controls, and industrial electronics &amp; robotics
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Knowledge of Lean Manufacturing tools such as: 5S 5Y FMEA PDCA Value Stream Mapping DMAIC Run Charts Pareto Analysis
 </li>
 <li>
 Experience with Blueprint and electrical schematic reading
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC - G32
 
 
 Job ID: A3068177
</div>

Facilities Manager - Reliability Maintenance Engineering, RME

Explore 890+ Customer support manager in Cairo this October. Find roles across top companies and apply now to boost your career.