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Converted

<div>
 
 
 Role Overview:
 
 
 
 Converted is hiring
 
 Customer Experience Supervisor
 
 to play a key role in ensuring that clients receive an exceptional experience while using our products and services. This role oversees the daily performance of the CX team, manages customer relationships, resolves escalations, and collaborates cross-functionally with Product, Tech, and Marketing teams to enhance the customer journey. This role is reporting to CX &amp; Business Ops Sr. Manager.
 
 
 The ideal candidate is data-driven, tech-savvy, and experienced in SaaS or Mar-Tech environments.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 1. Customer Support &amp; Relationship Management
 
 
 <ul>
 <li>
 Supervise the CX team to ensure timely, accurate, and high-quality responses to client inquiries.
 </li>
 <li>
 Handle escalated issues and ensure swift resolution.
 </li>
 <li>
 Build strong relationships with key accounts, ensuring high satisfaction and retention.
 </li>
 <li>
 Monitor customer health and proactively address risks or concerns.
 </li>
 </ul>
 
 
 2. Team Leadership &amp; Performance
 
 
 <ul>
 <li>
 Train, coach, and mentor CX agents to improve performance and product knowledge.
 </li>
 <li>
 Set KPIs (SLAs, response time, CSAT, NPS) and monitor team performance using dashboards and analytics tools.
 </li>
 <li>
 Conduct regular one-to-ones, performance reviews, and skill development sessions.
 </li>
 <li>
 Create shift plans and manage team schedules.
 </li>
 </ul>
 
 
 3. Process &amp; Quality Improvement
 
 
 <ul>
 <li>
 Develop and maintain CX SOPs, workflows, and best practices.
 </li>
 <li>
 Identify gaps across the customer journey and recommend improvements.
 </li>
 <li>
 Collaborate with Product and Engineering teams to report bugs, suggest feature enhancements, and represent the &ldquo;Voice of Customer&rdquo;.
 </li>
 <li>
 Implement QA checks to ensure service consistency.
 </li>
 </ul>
 
 
 4. Customer Insights &amp; Reporting
 
 
 <ul>
 <li>
 Analyze support data, customer feedback, and usage patterns to identify trends.
 </li>
 <li>
 Prepare weekly and monthly reports on CX performance and customer satisfaction.
 </li>
 <li>
 Present insights to leadership and propose solutions to enhance product adoption.
 </li>
 </ul>
 
 
 5. Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Marketing, Sales, and Client Success teams to ensure aligned communication.
 </li>
 <li>
 Support onboarding and product training for new clients when needed.
 </li>
 <li>
 Assist in the creation of customer-facing resources (FAQs, tutorials, help center articles).
 </li>
 </ul>
 <li>
 </li>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Communications, or related field.
 </li>
 <li>
 5+ years of experience in Customer Experience,Customer Support, or Client Success roles&mdash;preferably within a
 
 Mar-Tech, SaaS, or technology-driven environment
 
 .
 </li>
 <li>
 Experience supervising or leading a team.
 </li>
 <li>
 Strong understanding of marketing tools such as email automation, CRM, analytics platforms, or ad-tech solutions.
 </li>
 <li>
 Excellent communication, problem-solving, and conflict-resolution skills.
 </li>
 <li>
 Ability to analyze data and produce actionable insights.
 </li>
 <li>
 Tech-savvy with the ability to troubleshoot basic technical issues.
 </li>
 </ul>
 
 
 Benefits:
 
 
 <ul>
 <li>
 This opportunity with the availability of hybrid options.
 </li>
 <li>
 We love flexibility! Manage your own work schedule. We trust the people we hire.
 </li>
 <li>
 Competitive package.
 </li>
 <li>
 Paid time off.
 </li>
 <li>
 Fun benefits &amp; perks that you will enjoy!
 </li>
 <li>
 Trusting, ego-free and truth-seeking team members
 </li>
 <li>
 See something you want to improve? Awesome. We're a flexible and collaborative team that is always learning and growing
 </li>
 </ul>
 
 
 About Converted
 
 
 
 Converted is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Converted has helped more than 800 e-Commerce worldwide.
 
 
 Converted builds products that help businesses grow revenue through smarter advertising, customer data, and automation. Our suite covers:
 
 <ul>
 <li>
 Flyerz &ndash; lightweight ads product for smaller and local businesses
 </li>
 <li>
 ConvertedLeads &ndash; lead generation and activation for sales-driven verticals
 </li>
 <li>
 ConvertedOrders &ndash; order and revenue intelligence
 </li>
 <li>
 ConvertedPay &ndash; orchestration of ad spend and payments across channels
 </li>
 <li>
 ConvertedPro &ndash; automated ads, catalog/data intelligence, and multi-channel activation
 </li>
 </ul>
 
 
</div>

Customer Experience Supervisor

Property Finder

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
 
 
 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
 
 
 
 Position Summary:
 
 
 
 We are looking for a Partner Support Operations Manager who can help us redefine the way we support our partners and shape the future of service at Property Finder.
 
 
 You will be the driving force behind our partner support operations leading a team of passionate professionals and building the systems, processes, and culture that enable world-class, scalable, and efficient support. You&rsquo;ll act as a strategic leader, people developer, and experience innovator, ensuring we deliver measurable impact and exceptional service across every channel and region.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead and inspire: Manage and develop a high-performing support team, fostering a culture of empowerment, curiosity, and accountability.
 </li>
 <li>
 Redefine the partner experience: Deliver consistent, personalized, and proactive support that builds trust and drives loyalty.
 </li>
 <li>
 Drive operational excellence: Design and implement best-in-class support processes and tools that scale with the business and exceed customer expectations.
 </li>
 <li>
 Champion digital-first support: Lead the evolution of our digital support experience; from self-serve journeys to AI-assisted channels; ensuring they are intuitive, effective, and aligned with partner needs.
 </li>
 <li>
 Take ownership of improvement: Use data and insights to spot friction, own escalations, and design lasting solutions that prevent recurrence.
 </li>
 <li>
 Bring technical know-how: Leverage your technical understanding to work closely with product and engineering teams on support tooling, automation, and backend issue resolution.
 </li>
 <li>
 Champion the voice of the partner: Collaborate across product, sales, legal, and marketing to ensure partner needs shape how we build and deliver.
 </li>
 <li>
 Support with intelligence: Analyze KPIs, forecast workloads, and optimize resourcing plans to ensure a high-performance, cost-efficient operation.
 
 
 </li>
 </ul>
 
 Desired Qualifications:
 
 
 
 <ul>
 <li>
 5-7 years of experience leading technical or partner support operations in a high-growth, customer-centric business
 </li>
 <li>
 Proven success managing omnichannel support functions (e.g. voice, chat, email, self-service)
 </li>
 <li>
 Experience designing and scaling digital-first support strategies, including knowledge bases, AI/chatbots, and self-serve tools
 </li>
 <li>
 Strong background in performance optimization, workforce planning, and service design
 </li>
 <li>
 Process-driven mindset, with knowledge of COPC, Six Sigma (green belt a plus), or similar methodologies
 
 
 </li>
 </ul>
 
 Other Capabilities:
 
 
 
 <ul>
 <li>
 Excellent communicator and collaborator, comfortable working cross-functionally with senior stakeholders
 </li>
 <li>
 Data-savvy: skilled in analytics, Excel, and CRM/systems (Salesforce or similar)
 
 
 </li>
 </ul>
 
 Our promise to talent
 
 
 
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
 
 
 
 Property Finder Guiding Principles
 
 
 
 <ul>
 <li>
 Think Future First
 </li>
 <li>
 Data Beats Opinions, Speed Beats Perfection
 </li>
 <li>
 Optimise for Impact
 </li>
 <li>
 No Ostriches Allowed
 </li>
 <li>
 Our People, Our Power
 </li>
 <li>
 The Biggest Risk is Taking no Risk at All
 
 
 </li>
 </ul>
 
 Find us at:
 
 
 
 Twitter
 
 
 Facebook
 
 
 Instagram
 
 
 Linkedin
 
 
 Glassdoor
</div>

Partner Support Operations Manager [PIPELINE]

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 <ul>
 <li>
 Holds accountability for the Quality of solutions provided to Customer
 </li>
 <li>
 Acts as the customers' primary point of contact and an escalation point
 </li>
 <li>
 Has awareness of overall and service management profitability of their customers
 </li>
 <li>
 Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange
 </li>
 <li>
 Work with the account team to sell Orange products and services
 </li>
 <li>
 Create and manage Service Improvement Plans triggered by:
 </li>
 <li>
 Quality Connect Survey (related to any and all functional areas)
 </li>
 <li>
 Customer Complaint (including those related to customer invoices
 </li>
 <li>
 Proactive Action (identified proactively by the CSM)
 </li>
 <li>
 Ensure customers complains are managed and resolved in a timely manner
 </li>
 <li>
 Prepares periodic customer service reviews
 </li>
 <li>
 Handles non-commercial customer queries and complex customer service issues
 </li>
 <li>
 Proactively inform customer and end-users in advance of any anticipated service interruptions
 </li>
 <li>
 Provides capacity analysis, forecasts and recommendations
 </li>
 <li>
 Create and Review any internal root cause analysis (RCA) applicable to their customers and generate customer-facing RCA to be communicated to customers
 </li>
 <li>
 Handles change requests, tracking of change implementation, change reporting and change billing.
 </li>
 <li>
 Responsible for data integrity of customer information in all systems/tools
 </li>
 <li>
 Provides customer with up-to-date technical documentation, including the Customer Operations Guide
 </li>
 <li>
 Ensures all technical documentations are posted and updated
 </li>
 <li>
 Responsible for EEMEA, NAM, and APAC customers
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 Degree level or equivalent (Business or Science Degree);
 </li>
 <li>
 5+ years of experience, preferably in a customer support in the telecommunication industry.
 </li>
 <li>
 ITIL foundations certification is a must
 </li>
 <li>
 Customer Service and Project Management Experience
 </li>
 <li>
 Possess virtual team management experience
 </li>
 <li>
 Good technical knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies
 </li>
 <li>
 Possess excellent communication, negotiation, presentation and organization skillsIs fully empowered to coordinate all entities involved in technical performance of our solutions
 </li>
 <li>
 Able to work independently with initiative and proactivity
 </li>
 <li>
 Able to work well under pressure and can handle escalations calmly and competently
 </li>
 <li>
 Fluent in both spoken and written English
 
 
 </li>
 </ul>
 You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.
 
 
 
 What We Offer
 
 
 
 You have unique experiences, skills and passions. Why not bring them all to Orange?
 
 
 Here, you can experience a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Imagine the excitement and satisfaction of what you can do where you can go, and the difference you can make here at Orange.We value our employees through various recognition programs at country and region and global level. One such program is Orange Stars Bravo which is designed to reward individual achievements that are contributing to building our company's internal culture and bringing it to life.
 
 
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Customer Service Manager

51Talk

<div>
 
 🌟
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead, coach, and motivate a team of Class Mentors to achieve monthly KPIs in course completion, engagement, and referrals.
 </li>
 <li>
 Increase student activity and satisfaction by driving consistent class attendance and proactive learning engagement.
 </li>
 <li>
 Develop and execute strategies to generate new referral leads and improve conversion rates.
 </li>
 <li>
 Monitor performance data, analyze trends, and design action plans for continuous improvement.
 </li>
 <li>
 Collaborate with senior management to align operational goals with overall business objectives.
 </li>
 <li>
 Conduct regular coaching, performance reviews, and training sessions to enhance team capabilities.
 </li>
 </ul>
 
 
 
 
 ✅
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or above.
 </li>
 <li>
 At least
 
 5 years of experience
 
 in Customer Success, Account Management, or Education-related roles, including
 
 1+ year in a managerial position
 
 .
 </li>
 <li>
 Strong command of
 
 English and Arabic
 
 , both written and spoken.
 </li>
 <li>
 Proven track record of meeting or exceeding performance-based KPIs (e.g., engagement, course utilization, referrals).
 </li>
 <li>
 Excellent leadership, coaching, and interpersonal skills.
 </li>
 <li>
 Data-driven mindset, with strong analytical and problem-solving abilities.
 </li>
 <li>
 Highly adaptable and thrives in a fast-paced, evolving environment.
 </li>
 </ul>
</div>

Misarma Group of Companies

<div>
 
 
 Job Summary&nbsp;:
 
 
 
 
 
 
 An international company looking for Sales Executive for Egypt Branch.
 
 
 Will be responsible for generating new business opportunities, maintaining relationships with existing clients, and achieving assigned sales targets in the Egyptian market. The role involves active field sales contact with the clients through(calls/visits), client meetings, and coordination with internal teams to ensure seamless order fulfillment and customer satisfaction. The position requires strong communication, negotiation, and market knowledge to effectively represent the company and its products.&nbsp;The employee is required to perform any other ad-hoc tasks assigned by the Superior or Management when necessary.
 
 
 
 
 
 
 
 
 
 1)	Key Responsibilities&nbsp;
 
 
 
 
 
 
 
 a) Sales &amp; Business Development&nbsp;
 
 
 
 &bull;	Identify and develop new business opportunities through field visits, prospecting, and networking.&nbsp;
 
 
 &bull;	Present and promote company products to potential clients, demonstrating product value and benefits.&nbsp;
 
 
 &bull;	Achieve monthly and quarterly sales targets set by management.&nbsp;
 
 
 &bull;	Prepare and submit sales proposals, quotations, and contracts in coordination with the branch manager.&nbsp;
 
 
 &bull;	Follow up on leads, inquiries, and customer requests promptly and professionally.&nbsp;
 
 
 
 
 
 
 b) Customer Relationship Management&nbsp;
 
 
 
 &bull;	Maintain and strengthen long-term relationships with key clients and accounts.&nbsp;
 
 
 &bull;	Conduct regular visits to clients to assess satisfaction and identify new needs.&nbsp;
 
 
 &bull;	Handle customer complaints and coordinate solutions with internal departments.&nbsp;
 
 
 &bull;	Provide exceptional after-sales support and ensure consistent communication with clients.&nbsp;
 
 
 
 
 
 
 c) Market Intelligence &amp; Reporting&nbsp;
 
 
 
 &bull;	Gather market insights on competitors, pricing, and product trends.&nbsp;
 
 
 &bull;	Report sales performance, customer feedback, and market developments to the Branch Manager.&nbsp;
 
 
 &bull;	Recommend potential new products, services, or improvements based on customer feedback.&nbsp;
 
 
 
 
 
 
 d) Coordination &amp; Operations&nbsp;
 
 
 
 &bull;	Coordinate with logistics and supply chain teams to ensure timely deliveries.&nbsp;
 
 
 &bull;	Support credit and collection activities by following up on outstanding payments.&nbsp;
 
 
 &bull;	Collaborate with the marketing team on campaigns, exhibitions, and promotional events.&nbsp;
 
 
 
 
 
 
 
 
 
 2)	Authorities&nbsp;
 
 
 
 &bull;	Recommend sales quotations and discounts within approved limits.&nbsp;
 
 
 &bull;	Represent the company in client meetings, exhibitions, and site visits.&nbsp;
 
 
 &bull;	Negotiate payment terms and delivery schedules subject to Branch Manager approval.&nbsp;
 
 
 
 
 
 
 
 
 
 3)	Requirements &amp; Qualifications&nbsp;
 
 
 
 &bull;	Bachelor&rsquo;s degree in Business, Sales, Marketing, or related field.&nbsp;
 
 
 &bull;	Minimum 2&ndash;4 years&rsquo; experience in B2B field sales, preferably in wood, construction materials, or industrial products.&nbsp;
 
 
 &bull;	Strong presentation, negotiation, and closing skills.
 
 
 &bull;	Proven ability to meet and exceed sales targets.&nbsp;
 
 
 &bull;	Excellent communication in Arabic and English.&nbsp;
 
 
 &bull;	Willingness to travel across assigned territories.&nbsp;
 
 
 
 
 
 
 
 
 
 4)	Preferred Skills &amp; Competencies&nbsp;
 
 
 
 &bull;	Self-motivated with strong result orientation.&nbsp;
 
 
 &bull;	Excellent interpersonal and client-handling skills.&nbsp;
 
 
 &bull;	Strong business acumen and problem-solving ability.&nbsp;
 
 
 &bull;	Capable of working independently and under pressure.&nbsp;
 
 
 &bull;	Team-oriented and aligned with company objectives.&nbsp;
 
 
 &bull;	Professional appearance and conduct in all client interactions.&nbsp;
 
 
 
 
</div>

Sales Executive

Dell Technologies

<div>
 Dell Technologies portfolio of emerging technologies is enough to get your pulse racing. But our customers are our heartbeat and deserve human interaction that is special and unique to their technological needs. Our Inside Sales Account Manager team is the driving force behind our high-level customer interaction. Our team is responsible for selling ground-breaking products by building relationships with customers using both the telephone and email as communication methods. Our Inside Sales Account Manager team ensures every customer interaction is exceptional and tailored to meet the customer.
 
 
 Join us to do the best work of your career and make a profound social impact as an
 
 Inside Sales Account Manager
 
 on our Inside Sales Account Manager team in
 
 Cairo, Egypt.
 
 
 
 
 What You&rsquo;ll Achieve
 
 
 
 As an Inside Sales Account Manager, you will be responsible for selling Dell&rsquo;s products and services in
 
 Levant
 
 while focusing on developing new accounts and expanding existing accounts. You will support the field sales leader while working effectively in a team environment towards goals
 
 .
 
 
 
 
 You will:
 
 
 
 <ul>
 <li>
 Work with customers and partners in Levant to devise new and innovative solutions to business opportunities
 </li>
 <li>
 Be responsible for various sized accounts
 </li>
 <li>
 Identify, evaluate, and recommend alternative business solutions to customers and partners
 </li>
 <li>
 Use in-depth knowledge of company technology, products, and services to become a trusted business advisor for customers and partners
 
 
 </li>
 </ul>
 
 Essential Requirements
 
 
 
 <ul>
 <li>
 Good understanding of the full range of DELL Technologies products and services
 </li>
 <li>
 Around 3 years&rsquo; experience in relationship selling
 </li>
 <li>
 Full proficiency in English language
 </li>
 <li>
 Ability to identify how Dell&rsquo;s products and services align to customer needs
 </li>
 <li>
 Ability to provide coaching to peers to improve performance
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 We believe that each of us has the power to make an impact. That&rsquo;s why we put our team members at the center of everything we do. If you&rsquo;re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we&rsquo;re looking for you.
 
 
 Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
 
 
 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
 
 
 
 Job ID:
 
 R277396Job Function: Inside Sales
</div>

Inside Sales Account Manager

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937 customer support manager jobs IN Cairo

Customer Experience Supervisor

Partner Support Operations Manager [PIPELINE]

Customer Service Manager

Customer Service Manager

Customer Service Manager

Sales Executive

Inside Sales Account Manager