customer service consultant Jobs in Cairo

customer service consultant

assistant manager, sales operations & support Jobs in Cairo

assistant manager, sales operations & support

associate customer service specialist Jobs in Cairo

associate customer service specialist

client success manager

customer service associate

customer support manager

Property Finder

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
 
 
 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
 
 
 
 Position Summary:
 
 
 
 We are looking for a Partner Support Operations Manager who can help us redefine the way we support our partners and shape the future of service at Property Finder.
 
 
 You will be the driving force behind our partner support operations leading a team of passionate professionals and building the systems, processes, and culture that enable world-class, scalable, and efficient support. You&rsquo;ll act as a strategic leader, people developer, and experience innovator, ensuring we deliver measurable impact and exceptional service across every channel and region.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead and inspire: Manage and develop a high-performing support team, fostering a culture of empowerment, curiosity, and accountability.
 </li>
 <li>
 Redefine the partner experience: Deliver consistent, personalized, and proactive support that builds trust and drives loyalty.
 </li>
 <li>
 Drive operational excellence: Design and implement best-in-class support processes and tools that scale with the business and exceed customer expectations.
 </li>
 <li>
 Champion digital-first support: Lead the evolution of our digital support experience; from self-serve journeys to AI-assisted channels; ensuring they are intuitive, effective, and aligned with partner needs.
 </li>
 <li>
 Take ownership of improvement: Use data and insights to spot friction, own escalations, and design lasting solutions that prevent recurrence.
 </li>
 <li>
 Bring technical know-how: Leverage your technical understanding to work closely with product and engineering teams on support tooling, automation, and backend issue resolution.
 </li>
 <li>
 Champion the voice of the partner: Collaborate across product, sales, legal, and marketing to ensure partner needs shape how we build and deliver.
 </li>
 <li>
 Support with intelligence: Analyze KPIs, forecast workloads, and optimize resourcing plans to ensure a high-performance, cost-efficient operation.
 
 
 </li>
 </ul>
 
 Desired Qualifications:
 
 
 
 <ul>
 <li>
 5-7 years of experience leading technical or partner support operations in a high-growth, customer-centric business
 </li>
 <li>
 Proven success managing omnichannel support functions (e.g. voice, chat, email, self-service)
 </li>
 <li>
 Experience designing and scaling digital-first support strategies, including knowledge bases, AI/chatbots, and self-serve tools
 </li>
 <li>
 Strong background in performance optimization, workforce planning, and service design
 </li>
 <li>
 Process-driven mindset, with knowledge of COPC, Six Sigma (green belt a plus), or similar methodologies
 
 
 </li>
 </ul>
 
 Other Capabilities:
 
 
 
 <ul>
 <li>
 Excellent communicator and collaborator, comfortable working cross-functionally with senior stakeholders
 </li>
 <li>
 Data-savvy: skilled in analytics, Excel, and CRM/systems (Salesforce or similar)
 
 
 </li>
 </ul>
 
 Our promise to talent
 
 
 
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
 
 
 
 Property Finder Guiding Principles
 
 
 
 <ul>
 <li>
 Think Future First
 </li>
 <li>
 Data Beats Opinions, Speed Beats Perfection
 </li>
 <li>
 Optimise for Impact
 </li>
 <li>
 No Ostriches Allowed
 </li>
 <li>
 Our People, Our Power
 </li>
 <li>
 The Biggest Risk is Taking no Risk at All
 
 
 </li>
 </ul>
 
 Find us at:
 
 
 
 Twitter
 
 
 Facebook
 
 
 Instagram
 
 
 Linkedin
 
 
 Glassdoor
</div>

Partner Support Operations Manager [PIPELINE]

Abou Ghaly Motors

<div>
 
 
 Job Purpose
 
 
 
 Leading and elevating our customer experience across all touchpoints. This role is responsible for designing and executing a scalable customer support strategy that delivers exceptional service to both our Riders and Drivers. The successful candidate will be a hands-on leader who thrives in fast-paced environments, excels at building and mentoring high-performing teams, and advocates passionately for the voice of the customer throughout the organization.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor, and grow a high-performing customer support team, cultivating a culture of empathy, excellence, and continuous improvement.
 </li>
 <li>
 Define team structures, roles, and responsibilities to ensure optimal efficiency and coverage across support channels.
 </li>
 <li>
 Develop and implement a comprehensive customer support strategy aligned with organizational objectives, including clear SLAs and KPIs.
 </li>
 <li>
 Oversee daily support operations across multiple channels such as phone, email, chat, social media, and in-person (where applicable).
 </li>
 <li>
 Evaluate, select, and manage customer support systems and tools (e.g., telephony platforms, ticketing systems, knowledge bases).
 </li>
 <li>
 Create and continuously improve customer support workflows, policies, and procedures to drive operational efficiency and customer satisfaction.
 </li>
 <li>
 Act as the internal champion for our customers by sharing insights and feedback with cross-functional teams including Product, Sales, Marketing, and Engineering.
 </li>
 <li>
 Monitor key performance metrics such as CSAT and NPS, identifying trends and driving initiatives for performance improvement.
 </li>
 <li>
 Develop and manage structured channels for collecting and acting on customer feedback.
 </li>
 <li>
 Resolve high-impact customer escalations with professionalism and a customer-first mindset.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Communications, or a related field.
 </li>
 <li>
 7&ndash;10+ years of experience in customer support or customer service roles, with 3&ndash;5+ years in a senior leadership position.
 </li>
 <li>
 Demonstrated success in building and scaling customer support teams in high-growth or dynamic environments.
 </li>
 <li>
 Strong track record of designing and executing customer support strategies and operational frameworks.
 </li>
 <li>
 Deep understanding of customer support analytics, KPIs, and service reporting.
 </li>
 <li>
 Exceptional communication, interpersonal, and conflict resolution skills in English.
 </li>
 </ul>
 
 
 
</div>

Head of Customer Support - London Cab

Uber

<div>
 
 About The Role
 
 
 
 The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Demonstrate empathy while solving customer concerns
 </li>
 <li>
 Deliver high quality customer support and customer satisfaction while solving complex inbound or outbound customer issues which may not have a well documented procedure, and where relevant to the line of business, outbound phone support
 </li>
 <li>
 Work on both phone and ticket-based cases, if relevant, and resolve escalations
 </li>
 <li>
 May perform root cause analysis and present findings
 </li>
 <li>
 Highlight common ticket types / issues to Team Lead
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 At least 1 year of experience in retail, hospitality, or customer service in-person or contact center environment
 </li>
 <li>
 Comfortable operating in multiple modalities
 </li>
 <li>
 Ability to use different tools for a customer solution
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Delivery experience
 </li>
 <li>
 Desire to learn - You're a highly motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback
 </li>
 <li>
 Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
 </li>
 <li>
 High flexibility - When the only constant is change, you're ready to roll with the punches while remaining customer-centric and driving resolutions
 </li>
 </ul>
</div>

Customer Support Specialist -

51Talk

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 
 Lead and manage a team of telesales representatives to achieve enrollment targets
 
 </li>
 <li>
 
 Develop sales scripts, call strategies, and objection-handling techniques tailored to academic offerings
 
 </li>
 <li>
 
 Monitor daily performance metrics (calls, conversion rates, enrollments) and provide regular coaching
 
 </li>
 <li>
 
 Ensure high-quality customer interactions aligned with brand and service standards
 
 </li>
 <li>
 
 Collaborate with marketing and admissions teams to align leads, campaigns, and messaging
 
 </li>
 <li>
 
 Handle escalated inquiries and support the team in closing high-potential prospects
 
 </li>
 <li>
 
 Conduct regular training sessions to improve product knowledge and telesales skills
 
 </li>
 <li>
 
 Generate and present performance reports and recommendations to senior management
 
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 
 Minimum 5 years of experience in telesales, sales or any related field, including 3 years in a leadership or supervisory role.
 
 </li>
 <li>
 
 Strong leadership, communication, and team-building skills
 
 </li>
 <li>
 
 Target-oriented with a strong track record of meeting or exceeding sales goals
 
 </li>
 <li>
 
 Familiarity with CRM systems and sales reporting tools
 
 </li>
 <li>
 
 Professional proficiency in English in both writing and speaking.
 
 </li>
 </ul>
 
 
</div>

Customer Service Manager ( Fluent English Speaker)

<div>
 
 🌟
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead, coach, and motivate a team of Class Mentors to achieve monthly KPIs in course completion, engagement, and referrals.
 </li>
 <li>
 Increase student activity and satisfaction by driving consistent class attendance and proactive learning engagement.
 </li>
 <li>
 Develop and execute strategies to generate new referral leads and improve conversion rates.
 </li>
 <li>
 Monitor performance data, analyze trends, and design action plans for continuous improvement.
 </li>
 <li>
 Collaborate with senior management to align operational goals with overall business objectives.
 </li>
 <li>
 Conduct regular coaching, performance reviews, and training sessions to enhance team capabilities.
 </li>
 </ul>
 
 
 
 
 ✅
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or above.
 </li>
 <li>
 At least
 
 5 years of experience
 
 in Customer Success, Account Management, or Education-related roles, including
 
 1+ year in a managerial position
 
 .
 </li>
 <li>
 Strong command of
 
 English and Arabic
 
 , both written and spoken.
 </li>
 <li>
 Proven track record of meeting or exceeding performance-based KPIs (e.g., engagement, course utilization, referrals).
 </li>
 <li>
 Excellent leadership, coaching, and interpersonal skills.
 </li>
 <li>
 Data-driven mindset, with strong analytical and problem-solving abilities.
 </li>
 <li>
 Highly adaptable and thrives in a fast-paced, evolving environment.
 </li>
 </ul>
 <li>
 </li>
 
 
</div>

Customer Service Manager

ELSEWEDY ELECTRIC

<div>
 
 
 Job Purpose:
 
 
 
 The Sales Engineer is responsible for providing technical support and expertise to the sales team to drive the successful selling of product lines. Reporting to the Sales Manager, this role involves understanding customer requirements, delivering technical presentations, and ensuring that product solutions meet client needs. The Sales Engineer acts as a technical liaison between the company and its clients, ensuring a seamless integration of product features and customer specifications.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 
 
 
 Sales Growth &amp; Target
 
 
 <ul>
 <li>
 Meets Sales targets for the assigned market(s) through our partners and in accordance with the overall policies and objectives.
 </li>
 <li>
 Take ownership of the full sales cycle from prospecting, pitching, negotiation, objection handling, and winning deals.
 </li>
 </ul>
 
 
 Product Knowledge &amp; Market Opportunities Analysis
 
 
 <ul>
 <li>
 Maintain a thorough understanding of the company&rsquo;s product portfolio, including features, benefits, and technical specifications.
 </li>
 <li>
 Prepare and deliver technical presentations, product demonstrations, and solutions to prospective and existing customers.
 </li>
 <li>
 Provide input on product configurations, customizations, and technical adjustments necessary to fit client specifications.
 </li>
 <li>
 Stay updated on industry trends, competitor products, and emerging technologies to provide relevant insights and recommendations.
 </li>
 <li>
 Check on the competitor price list.
 </li>
 </ul>
 
 
 Customer Relationship Management
 
 
 <ul>
 <li>
 Builds sales pipeline via customer visits and site visits.
 </li>
 <li>
 Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and trust.
 </li>
 </ul>
 
 
 Sales Activities
 
 
 <ul>
 <li>
 Monitor and follow up on each project delivery time.
 </li>
 <li>
 Follow up and support the payment collection process.
 </li>
 <li>
 Collaborate with the sales team to understand customer requirements and provide technical guidance and support throughout the sales process.
 </li>
 <li>
 Collaborate with the sales team to develop strategies for product positioning, market entry, and customer acquisition.
 </li>
 <li>
 Prepare technical documentation, including solution designs, product specifications, and implementation plans.
 </li>
 <li>
 Provide regular updates and reports to the Sales Manager on sales activities, technical challenges, and customer interactions.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree Engineering.
 </li>
 <li>
 1 -3 years of experience.
 </li>
 <li>
 Fluency in English (written and spoken) is required.
 </li>
 </ul>
 
 
 Computer skills:
 
 
 <ul>
 <li>
 CRM, MS office
 </li>
 </ul>
</div>

Sales Engineer

Attijariwafa bank Egypt

<div>
 
 Program will be a mixture of the following:
 
 
 
 
 <ul>
 <li>
 Frankfurt credit course
 </li>
 <li>
 Internal Credit curriculum
 </li>
 <li>
 Soft skills
 </li>
 <li>
 Rotation
 </li>
 <li>
 Job Shadowing
 </li>
 </ul>
 
 
 
 
 
 Preferred:
 
 
 
 French Speaker
 
 
 
 
 
 After Successfully Graduating from the academy, holder will be responsible for the following:
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Act as principal point of contact in Relationship Managers absence.
 </li>
 <li>
 Co-ordinate introduction to and from other areas of the AWBE Group where appropriate and monitor outcome.
 </li>
 <li>
 Assist with development of and revisions to Customer Relationship Plan.
 </li>
 <li>
 Monitor level of customer service and satisfaction.
 </li>
 <li>
 Develop and maintain links with local business community and support Relationship Manager in same activity e.g. K.B.I.s.
 </li>
 <li>
 Conduct research to identify potential new customers and maintain database of potential customers.
 </li>
 <li>
 Arrange and undertake product presentations where appropriate.
 </li>
 <li>
 Develop and maintain contacts with specialists in other branch sectors and other areas of the Group.
 </li>
 <li>
 Monitor leads and co-ordinate information for the Relationship Manager on overall portfolio.
 </li>
 <li>
 Act as liaison for risk management information purposes with customers, accountants, solicitors and other relevant people.
 </li>
 <li>
 Collate customer produced financial information.
 </li>
 <li>
 Analyze historic and projected financial information to identify key issues and monitor compliance with covenants and terms prior to discussing with Relationship Manager.
 </li>
 <li>
 Assist with creation of Credit Applications.
 </li>
 <li>
 Prepare facility letters and co-ordinate execution of documentation and drawdown of facilities.
 </li>
 <li>
 Provide technical input, undertake research for Relationship Manager in connection with proposed security, and liaise to arrange preparation and execution of security documentation.
 </li>
 </ul>
 
 
</div>

SMEs Academy

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